Ismail Sidat   United Kingdom

Avoid

AVOID AVOID AVOID…
I will begin by saying AVOID AVOID AVOID!!! Does not even deserve 1 star. Shame there isn’t minus stars.
I rented a car from Golden key on 05/08 for 12 days. After 4 days the air con packed in. It took them over 24hours to replace the vehicle
If you leave a deposit on a Credit Card they do not refund your deposit before your payment is due therefore you will incur interest charge! I have had to foot this bill because they do not return your money in time.
Constantly have to chase them.
They will charge you for using tolls fines etc which is fair as it is stated on the rental agreement but they will give you no invoice or breakdown of the costs. My deposit was around £435 returned £319 no breakdown of where the rest has gone. So be careful you will pay over the odds. Also they charge double the cost of a toll.
This company should not be trading this way they hold on to your deposit and the cars they give will NOT be what you paid for and booked.
I have reported them to the Dubai Economy and Tourism.
I will end by saying AVOID at all costs!!!
They can’t get away with running their business this way and treating visitors and consumers this way. Never again not even for free.

02-10-2024

Sauleh   United States

ALERT!!! Deposit not returned after two full months

I have been pursuing them in every possible way. It has been two months since I returned the car, still no refund.

22-07-2024

Petro   Ukraine

SCAM – Dont return deposit, car in total bad conditions

My experience with you and Golden Key Car Rent OAE
TOTAL – DON’T RECOMENDATE

1. The first car was delivered 1.30 minutes late, although I paid an extra 30 dollars for this delivery and asked for it to be delivered on time, I was late for the conference because of you.
2. The driver of the car smoked right in the car and the car was very very dirty.
3. When the driver was supposed to pick up one car and deliver another, he was 2 hours late
4. The second car was damaged and its dashboard was swept away like a New Year’s tree – a bunch of errors, the car was in very poor condition, the light was constantly flashing with a request to change the oil and brake pads, the car braked poorly, was very dirty and outwardly very scratched – this is a BMW 420 although when I booked they promised a white BMW 430 and in a different color
5. I asked to change the car to another one, they told me that they would change it in the evening and then they didn’t answer me for 2 days
6. When they picked up the car, they were an hour late, again.
7. They promised to return the deposit 2 weeks ago, they wanted to cheat with the deposit and return 1140 dirhams instead of 1380
8. During our cooperation, your employees lied to me 6 times, 3 times they promised to transfer the deposit, 3 times when they delivered and picked up they said that they had 10 minutes left and arrived in an hour.

For today my deposit is not returned. its 40 days after rent

09-04-2024

سامي   Israel

خدمه ممتازه/שירות אמין ומיוחד/full service

لمن يبحث عن التميز هنا العنوان
خدمه ممتازه ورائعه،سيارات فاخره ورياضيه من الطراز الاول،التقيد بالمواعيد ، مسؤولية عاليه،اختيار مميز ومتميز عن الاخرين
معامله خاصه وفريده
انا شخصيا سعيد جدا بالخدمه التي تألقت وتميزت بوجود احمد،انسان مخلص ودقيق
لمن يريد ان يتالق فقط تحدث واطلب احمد
هنا التميز

19-02-2023

Григорий   Russia

Это не организация это просто ужас они разводит людей всех обманывает не когда у них берите автомобиле на прокат

Don’t take your car from them, they scam you and don’t return your money.
I do not advise anyone, they are deceiving

Не когда не берите у них машина они обманывают деньги не возвращают
Не кому не советую они обманывают

Это не организация это просто ужас они разводит людей всех обманывает не когда у них берите автомобиле на прокат

05-12-2022

Shamim |   Verified   United Arab Emirates

Fresh

Their services were excellent, and they were attentive and helpful. They were responsive and helpful when I wanted to rent a car.

31-05-2022

Samuel |   Verified   United Arab Emirates

Good

I tried their automobile rental services, and they were fantastic; they are trustworthy, and I had a good experience with them.

30-05-2022

Sayeera |   Verified   United Arab Emirates

Good

I used their car rental services, and they were excellent; they are dependable, and I had a positive experience with them.

25-04-2022

Sam |   Verified   United Arab Emirates

Great

I opt their car rental services and it was great, they are reliable ones, I had a satisfying experience with them.

21-04-2022

Mabela |   Verified   United Arab Emirates

Extremely great!

I would always love to recommend this perfect company. The cars provided by them are amazing and their prices are so reliable!

26-01-2022

Matic |   Verified   United Arab Emirates

Helpful!

I would always be thankful to the staff at this company. They were very helpful as they booked a car for me within a very short period of time.

26-08-2021

Nadim |   Verified   United Arab Emirates

Amazing cars!

This car rental company is offering the perfect and amazing cars for rent. I was totally satisfied with my experience as the prices of the cars are so affordable as well.

22-07-2021

Shurayh |   Verified   United Arab Emirates

Amazing quality

What is perfect about this company is that the quality of the cars provided by them is really amazing. Also, the prices of them were affordable.

18-07-2021

Flanna |   Verified   United Arab Emirates

Perfect prices

The cars this company is offering are very luxurious and of perfect quality. When I asked about the prices as well, I found that they’re very affordable! Highly recommended company.

20-05-2021

Erik |   Verified   United Arab Emirates

Credible

I visited them as I want to rent a car, they have offered me few vehicles, all were good and clean, I told them my requirements and they suggested me perfect vehicle.

05-05-2021

Samson |   Verified   United Arab Emirates

Perfect experience

I rented a car from this company, it was in good condition and delivered to my door immediately. They made sure that I was satisfied with the experience and I really appreciate their work with me. Satisfying experience.

29-04-2021