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Customer Experience

Customer Experience

175 Reviews   •   Excellent   •   5/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Competent Delightful Efficient Friendly Helpful Honest Perfect Reliable Safe Satisfying Trustworthy
Unpleasant Unprofessional Unreliable


Excellent

86%

Great

14%

Average

0%

Poor

0%

Bad

0%

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Description

At Genesis, we are a highly experienced and close-knit team focused on offering our patients the best care in a compassionate and caring environment.

At the core of our clinic, Genesis specialises in Obstetrics, Gynaecology and Maternal and Fetal Medicine. With some of Dubai’s most sought after and respected consultants, Genesis has built a strong reputation as the go-to for high risk and multiple birth pregnancies. Complimenting this we have a team of leading dedicated and experienced doctors and healthcare professionals specialising in Pediatrics, Family Medicine, Genetics, Physiotherapy, Dietetics and a range of pre and post-natal support services.

The trust and relationships we build with our patients is something Genesis takes great pride and privilege in being part of, and that shines through in everything we do.

Products and Services
  • Obstetrics
  • Maternal & Fetal Medicine
  • Gynaecology
  • Paediatrics
Contact Details
  • https://www.genesis-dubai.com
  • +97145776500
  • [email protected]
  • Dubai Science Park Towers North Tower, 4th Floor Dubai Science Park Dubai United Arab Emirates
  • Al Barsha South
  • Dubai (UAE)
Social Networks
Additional Info

Other branches:

Genesis Perinatal Clinic: Office 205, 2nd Floor, Building 49, Dubai Healthcare city, Dubai
+971 4 449 8446 [email protected]

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Reviews

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Latest Reviews
Sana |   Verified
  United Arab Emirates

Satisfying

They were quite efficient and gave wonderful service when I went there for tooth extraction.

ADVANTAGESDISADVANTAGES

Amazing Safe


24-05-2022

Nikki
  Philippines

Went for a dermatologist

We went to go see Dr. Victoria who was recommended to us by a lot of moms. My daughter had very bad skin rash which caused her sleepless nights (this means us parents too!). I did not want to go to just any other derma, I have researched who is best to see and assess our 7month old. She was competent, pleasant to speak with, and very considerate. Definitely worth the money as my daughter became better after what she prescribed and what she told us to do.

However, I had an unpleasant experience with their receptionist. You see, I called to book an appointment but since dr Victoria is very popular, he (Charles) told me that I can be booked on April 29th. After hearing that, I asked if maybe they can do something about it because it was an emergency. He asked what it was and I explained our situation. He said “as what I’ve said earlier, she will be available on April blah blah” and went on to suggest another dermatologist who is supposedly going to start with Genesis on Feb. This was after I heavily explained why it was an emergency. If I wanted another doctor, I would have went with any other hospital!

Luckily I was able to reach out to dr. Victoria and was scheduled the next day! What a relief! I was eager to meet the person who I spoke with over the phone. To my dismay, he said (yes te) this is an informal greeting in Filipino. I imagined he thought I was a nanny cos when I came forward with my daughter he changed his greeting to yes ma’am. Even if I was a nanny, that is very unprofessional! It’s like he chooses who he will respect or treat kindly. If not for dr. Victoria’s expertise, I would have gone another way just because of this receptionist.

Dr. Victoria later on tells me that she would want the receptionist to tell her straight away if its an emergency so she can try to squeeze it in despite her busy schedule. Of course I told her the story of how shocked I was to be given a schedule by April. But this person failed to inform her or her nurse.

I’m just happy that my daughter is well & better now. Thanks to the doctor. We went for a follow up check up 4 days after and the woman who was in the reception was lovely. Hope it will always be her.

ADVANTAGESDISADVANTAGES

Competent Delightful Efficient

Unpleasant Unprofessional Unreliable


01-02-2022

Samuel |   Verified
  United Arab Emirates

Delightful

I went there for tooth extraction and it went perfectly; they were really efficient and provided excellent service.

ADVANTAGESDISADVANTAGES

Attentive Helpful


30-01-2022

Renata |   Verified
  United Arab Emirates

Good

I have visited them for tooth extraction and it was perfect, they were quite efficient and delivered good services.

ADVANTAGESDISADVANTAGES

Efficient Perfect


19-11-2021

Jamie |   Verified
  United Arab Emirates

Excellent

The healthcare services and facilities provided by this center are really excellent, I went there with my sister and I am satisfied with the way they have delivered perfect services to her

ADVANTAGESDISADVANTAGES

Perfect Satisfying


26-09-2021

Lauryn |   Verified
  United Arab Emirates

Satisfied

I went to this clinic for my daughter she needs a little treatment, the doctor was friendly and provide good treatment to my daughter, I am satisfied that they were gentle and polite with kids.

ADVANTAGESDISADVANTAGES

Friendly Reliable


29-07-2021

Maya |   Verified
  United Arab Emirates

Trusted!

I tried this healthcare center during my pregnancy months. The gynecologist was really helpful, trustworthy, and very professional. He was always calming me down whenever I was worried about anything regarding my baby. Highly recommended.

ADVANTAGESDISADVANTAGES

Helpful Honest Trustworthy


19-04-2021

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Reviews
Sana |   Verified
  United Arab Emirates

Satisfying

They were quite efficient and gave wonderful service when I went there for tooth extraction.

ADVANTAGESDISADVANTAGES

Amazing Safe


24-05-2022

Nikki
  Philippines

Went for a dermatologist

We went to go see Dr. Victoria who was recommended to us by a lot of moms. My daughter had very bad skin rash which caused her sleepless nights (this means us parents too!). I did not want to go to just any other derma, I have researched who is best to see and assess our 7month old. She was competent, pleasant to speak with, and very considerate. Definitely worth the money as my daughter became better after what she prescribed and what she told us to do.

However, I had an unpleasant experience with their receptionist. You see, I called to book an appointment but since dr Victoria is very popular, he (Charles) told me that I can be booked on April 29th. After hearing that, I asked if maybe they can do something about it because it was an emergency. He asked what it was and I explained our situation. He said “as what I’ve said earlier, she will be available on April blah blah” and went on to suggest another dermatologist who is supposedly going to start with Genesis on Feb. This was after I heavily explained why it was an emergency. If I wanted another doctor, I would have went with any other hospital!

Luckily I was able to reach out to dr. Victoria and was scheduled the next day! What a relief! I was eager to meet the person who I spoke with over the phone. To my dismay, he said (yes te) this is an informal greeting in Filipino. I imagined he thought I was a nanny cos when I came forward with my daughter he changed his greeting to yes ma’am. Even if I was a nanny, that is very unprofessional! It’s like he chooses who he will respect or treat kindly. If not for dr. Victoria’s expertise, I would have gone another way just because of this receptionist.

Dr. Victoria later on tells me that she would want the receptionist to tell her straight away if its an emergency so she can try to squeeze it in despite her busy schedule. Of course I told her the story of how shocked I was to be given a schedule by April. But this person failed to inform her or her nurse.

I’m just happy that my daughter is well & better now. Thanks to the doctor. We went for a follow up check up 4 days after and the woman who was in the reception was lovely. Hope it will always be her.

ADVANTAGESDISADVANTAGES

Competent Delightful Efficient

Unpleasant Unprofessional Unreliable


01-02-2022

Samuel |   Verified
  United Arab Emirates

Delightful

I went there for tooth extraction and it went perfectly; they were really efficient and provided excellent service.

ADVANTAGESDISADVANTAGES

Attentive Helpful


30-01-2022

Renata |   Verified
  United Arab Emirates

Good

I have visited them for tooth extraction and it was perfect, they were quite efficient and delivered good services.

ADVANTAGESDISADVANTAGES

Efficient Perfect


19-11-2021

Jamie |   Verified
  United Arab Emirates

Excellent

The healthcare services and facilities provided by this center are really excellent, I went there with my sister and I am satisfied with the way they have delivered perfect services to her

ADVANTAGESDISADVANTAGES

Perfect Satisfying


26-09-2021

Lauryn |   Verified
  United Arab Emirates

Satisfied

I went to this clinic for my daughter she needs a little treatment, the doctor was friendly and provide good treatment to my daughter, I am satisfied that they were gentle and polite with kids.

ADVANTAGESDISADVANTAGES

Friendly Reliable


29-07-2021

Maya |   Verified
  United Arab Emirates

Trusted!

I tried this healthcare center during my pregnancy months. The gynecologist was really helpful, trustworthy, and very professional. He was always calming me down whenever I was worried about anything regarding my baby. Highly recommended.

ADVANTAGESDISADVANTAGES

Helpful Honest Trustworthy


19-04-2021

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