Being in the middle of the fast-paced city life, working out with a view of the fantastic city skyline proves to be an excellent way to get rid of your daily stress at work. This is what Fitness First's Platinum club at Dubai Media City promises to provide. In addition to all the latest equipment you can expect to find at Fitness First, the Platinum Club offers LIFE FITNESS line equipment, the first club in the Middle East to do so, two Group Exercise studios - Main studio and an RPM studio for indoor cycling and RPM classes, the latest Synrgy 360 equipment, brand new Escape equipment. It also offers a luxury outdoor swimming pool and features our Fitness First Swim Academy, Nutrition and MYZONE. With the latest touch-screen technology in the computer lounge to healthy smooties, the Platinum Club is the best we can offer. Recently re-furbished in March 2015.
I signed a six-month membership contract with Fitness First. After only about 20 days, I received an email informing me that they would increase the membership fee after three months, even though my contract had not yet expired.
When I contacted them, they referred me to a contractual clause that was unclear and did not specifically explain or justify such a significant price increase. After I pointed this out, I was told that my only options were to either accept the higher fee or cancel my membership.
The problem is that canceling the membership would require me to pay a cancellation fee under their terms and conditions. The increase is not a small adjustment either—it is approximately double, or even more than double, the amount I originally agreed to pay.
I am very disappointed with the lack of transparency and the way this situation has been handled.
ADVANTAGES
DISADVANTAGES
Dishonest
01-06-2026
Ekta United Arab Emirates
Membership Access
I just want to bring to your notice that despite of all the inconvenience that has happened with numerous FF locations being closed, I was told that I will be given all access to the gym. Which is not the case. Being a member of FF since August 2021, the loyal clients must be given all access. Why should I be asked to pay more/upgrade etc etc. and be given all the sales tactics. I was told, I will have all access and I should have it.
ADVANTAGES
DISADVANTAGES
Clean
DisappointingFakeMisleading
21-02-2026
Bana Jordan
Very bad policy
I can’t belive how u want me to pay for something I will not use. Am trying to cancel memberships they are not allowed unless I pay extra month
ADVANTAGES
DISADVANTAGES
Well-located
HorribleMiserable
26-11-2025
Hanna Ukraine
so sad
it was a beautiful day, I changed all my plans for the evening, booked 2 workouts and went to a new place, which would be convenient for me today, because my membership opens all the fitness halls in the network, and since I managed to prepare for the workouts, what questions could there be? When I arrived at the gym, they did not let me in, they said that my membership was not included, they began to explain that from tomorrow the system will be updated and we cannot book this gym. When I asked what I should do today, they did not find a solution. I asked to cancel my membership, they told me to go to another gym 😂😂😂. I have not encountered such a terrible attitude towards clients for a long time. A terrible place where no one cares about you. This is only a question within reasonable limits, I go to other locations, the trainers are wonderful.
ADVANTAGES
DISADVANTAGES
02-09-2025
Gulshat Bayramova United Arab Emirates
Customer service
Since the beginning of the year, I have encountered ongoing issues with booking classes. I repeatedly find that classes are fully booked well in advance, making it difficult for me to enjoy the services I have paid for. When I inquired about this issue, I was misinformed that advance booking privileges do not apply to Abu Dhabi memberships. This feels discriminatory, as it seems I am being denied the same opportunities available to members in other locations.
Additionally, I was told that only the premium membership, which costs 5,000 AED per year, allows for advance bookings. However, I am aware that other membership tiers, such as platinum and silver, also exist. I spent a considerable amount of time in communication with customer service, requesting to be transferred to the branch where I usually work out. Instead, I was connected to a representative who claimed to work at my gym, which I later found was untrue.
I am extremely disappointed with the lack of transparency and the apparent focus on upselling higher-tier memberships rather than addressing the concerns of existing clients. It is disheartening to see that those of us who are loyal members are not being treated fairly.
DEIRA CENTRE BRANCH: Absolutely worst experience from staff members at front desk Alvin and Kristina Castilliones, created a huge issue for a free trial and didn’t allow even after showing them the email received. They then proceeded to lie about rules and regulations, when asked to show me the rules they are talking about they couldn’t and stared at me with blank expressions. I advised them about having trialed 2 other branches which were too far from my residence and they continued to create issues when no other branch had caused any problems. These Front reception employees are the worst I have encountered in 15 years of using gyms!!! Get them out
Beware of Misleading Practices at Fitness First Silicon Oasis!
I joined Fitness First Silicon Oasis on January 31, 2025, clearly stating to the branch manager that I would only be in Dubai for two months and needed a membership for that period only. This was agreed upon, and I paid accordingly.
Before my departure, I informed the reception that I was leaving and needed my membership canceled, only to be shocked and disappointed when they told me it was “too late” to cancel. Excuse me? I had made it clear from day one that my stay was only for two months! Why was I not informed earlier if there were any cancellation procedures to follow?
This feels like a deliberate scam to trap customers into ongoing payments. Such dishonest practices are unacceptable, and I urge others to be cautious when dealing with this gym. Always get everything in writing and double-check their policies to avoid falling into the same trap!
ADVANTAGES
DISADVANTAGES
Dishonest
20-03-2025
Dilya Shlepina United Arab Emirates
Bad management team
They are losing their loyal customers without understanding on how to appreciate and retaining customers. Very rude customer care team , not helpful and they only suck your energy by asking same details again and again . No solution makers .
Careless rules and business oriented rather than customer satisfaction
I’ve been a member for years and the only reason keeping me was the outstanding group instructors and the verity of classes …. After they closed one of my favorite brunches I didn’t benefit my titanium membership and I phoned them many times to request transferring my currnt membership from vision tower to motor city brunch they kept postponing till my membership expired and the requested me to pay for new membership only after that they will transfer me, like they are not one group and each club cares only about keeping their clients very disappointing and this will make them losing their clients and their reputation
ADVANTAGES
DISADVANTAGES
Disappointing
16-01-2025
Nacho Spain
SCAMMED
DON’T JOIN: ABSOLUTE SCAMMERS. They rushed us into buying an annual subscription telling us they would accept us in the new gym no one asked for. They were playing with us for two months, telling us to pay an extra fee or to leave with a refund. I thought it was shitty behavior as they were breaking the contract terms, but at least they would refund us. Now the time has gone and they just told me they wont refund me! I have been scammed! THESE GUYS ARE ABSOLUTE SCAMMERS and I am not the only person in this situation.
I’m very unhappy because they didn’t do as they promised
When I rejoined joined this gym recently, since I was an old member for years they made a deal with me that I would have either transfer fee or the freezing fee for free. And they were polite and nice. Now 2 months later I am asking to freeze my membership, they said no you have to pay and this wasn’t the deal from the beginning. They changed their words and made me look in the wrong when I’m not. And the customer happiness should be their first priority since they misunderstood me they should see what I want before what they want. I was very happy with everything until this situation that could have been avoided easily but they didn’t try.
I’m very unhappy because they didn’t do as they promised
When I rejoined joined this gym recently, since I was an old member for years they made a deal with me that I would have either transfer fee or the freezing fee for free. And they were polite and nice. Now 2 months later I am asking to freeze my membership, they said no you have to pay and this wasn’t the deal from the beginning. They changed their words and made me look in the wrong when I’m not. And the customer happiness should be their first priority since they misunderstood me they should see what I want before what they want. I was very happy with everything until this situation that could have been avoided easily but they didn’t try.
everything ok but there is no improvement and old types of equipment and the management team (Umesh and other managers) has a very bad attitude and is not qualified to deal with the members. This thing makes the gym lose many people
If you’re looking to take your fitness journey to the next level, look no further than FitnessFirst – Al Barsha, and allow me to introduce you to their stellar salesperson, Tiyamike.
From the moment I stepped into Al Barsha Branch, I was greeted with enthusiasm and genuine passion for fitness by Tiyamike. Her extensive knowledge of the gym’s facilities, equipment, and membership options was evident from the get-go. What truly stood out was her personalized approach to understanding my fitness goals and tailoring a membership package that perfectly suited my needs.
She didn’t just sell me a membership; she became a trusted advisor in my fitness journey. She took the time to listen to my concerns, answer my questions, and provide valuable insights. What sets her apart is her genuine care for a client’s success. She didn’t just disappear after closing the sale; instead, she followed up regularly to check on my progress, offer advice, and ensure I was making the most out of my membership. Her dedication to customer satisfaction is truly commendable.
Moreover, she exudes professionalism and integrity in every interaction. There was never any pressure to upsell or commit to something I wasn’t comfortable with. She was transparent about pricing, terms, and conditions, making the entire process smooth and hassle-free.
In conclusion, if you’re considering joining a gym, I highly recommend seeking out Tiyamike at Al Barsha. You won’t be disappointed.
ADVANTAGES
DISADVANTAGES
DelightfulEfficientOutstandingProfessionalWell-locatedFull Service
15-04-2024
Nadezhda Smurova Russia
Don’t waste your time and money on membership in this club!
The club doesn’t care about you after receiving your money. I was supposed to have 2 sessions with a personal trainer. The coach just didn’t show up for the first one! After 15 minutes of waiting, I was provided with another trainer, who showed me the basic exercises in 20 minutes and left me to practice alone. The first coach apologized and offered an additional lesson for being late. I agreed. But the coach did not write to me anymore, apparently there will be no promised classes! I booked a yoga class for 10 AM. I arrived exactly at 10:00, but there was no place for me! The lady at the reception with a poker face told me that I had to arrive 5 minutes in advance (I was not informed about this rule before, if such a rule even exists), not even trying to resolve the issue somehow, showing that she simply doesn’t care. You need to book group classes 2 days in advance and you have very little time until it is fully booked. But even having a booking is not a guarantee of getting into the class, your place can be given to someone else without informing you. Out of the three visits to the club, only one was successful and it was a trial session before I bought a membership. After you pay, you are not welcome anymore. I have a newborn baby and I can’t waste time on the non-appearance of coaches and the club’s weird rules which are not disclosed to you in advance. I requested a refund, the lady at the reception promised that the manager will call me within two days, and guess what — 2 days passed, no one called.
ADVANTAGES
DISADVANTAGES
11-04-2024
Mehra United Arab Emirates
Trainer aidhem
I have had multiple episodes of rude behaviour by the trainer at the Meadows village branch. Been a super old member. The trainers poke you and are not professional in speaking to the client. It’s a request to the management to do something imetidaley. Mr aidham is super rude and unprofessional. Had left many clients in tears.
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DISADVANTAGES
Helpful
Rude
15-01-2024
Maryam Bekiai United Arab Emirates
Appreciation for great atmosphere
“I recently joined Fitness First gym in Silicon Oasis and I’m so glad I did & I renewed my membership again! The staff is friendly and welcoming, and the trainers are knowledgeable and supportive. The gym is always clean and well-maintained, with a wide range of equipment and facilities. I especially enjoyed the group classes, which were challenging and fun. The gym also offers a variety of programs and amenities, such as personal training, nutrition counselling, and a vast variety of Yoga classes (my favourite ones) which is a superb sample of a perfect managerial team, Overall, I had a great experience at Fitness First in silicon oasis and highly recommend it to anyone looking for a supportive and motivating fitness community.”
I just recently signed up at Al Barsha Branch & the staffs are very accommodating and explain the process very well. I can feel the friendly vibes that makes me feel comfortable most especially working with my personal trainer Ms. Mahima Jain very professional, communicative and helpful effectively customized workout plan to support my weight loss goals.
I recently enrolled my self for a fitness membership. This was first ever in my life but I must say that fitness trainer Bhavna at fitness first Sharjah is excellent in her job. She is guiding and coaching to the best of her profession. I will likely to continue my membership.
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DISADVANTAGES
AmazingExcellentFriendlyClean
20-06-2023
Iulia United Arab Emirates
No integrity whatsoever
The Lakes club closed a few weeks back and they sent an email to all members clearly stating that if they could continue using the other clubs, they can ignore the email, whereas if they wanted refunds, they should reply. My partner and I were in the first category, so we ignored it and continued working out (rarely) at Marina Gate. Today while trying to book a class we discover that they had cancelled our membership which was valid until October, no refund, no call, nothing. That is stealing!!! When I called, they extended no apology, they asked me to fill a form and send emails to have it reactivated or to visit a branch if I wanted any refund… WHAT!? What are you people paid for? How dare you even do something like this without a call or an email? Both us us are definitely cancelling… if you think they are affordable, it’s for a reason.
Booking a class with fitness first is now almost impossible. Because of this pre booking option that some people pay , most of the classes are fully book before they open to all…this is scandalous, it’s forcing the customer to pay for this option… I will definitely not renew and not encourage anyone to join 😡
Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.
Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.
Dusica at Fitnest First Arabian Ranches 2 is AMAZING !!!!!!!!!!! My inspiration DM motivation. I can feel I am just not another client. Together we listen to my body and adjust my program. We laugh and work super hard together. 10 kg down since I met her 3 month ago, and O change my lifestyle while still doing the same stressful job!!! I never thought it possible at my age. 53
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DISADVANTAGES
Outstanding
06-05-2023
George Zeipekkis United Arab Emirates
Dishonest
My family and I signed up to town hall only to be told 3 days later the place is shutting down. We have been trying to reach their customer service and management to complaint but we are being ignored.
Very unprofessional and very disappointing experience.
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DISADVANTAGES
Convenient
DirtyDisappointingDishonestUnprofessional
05-05-2023
Eliana United Arab Emirates
Fitness first Mirdif city center
The only good thing that they have good instructor, since they leave fitness first are going down ⬇️ I don’t recommend it at all One of the very common problem is when u book a class , booking start at 7:30 , you press 7:29 and u find your self on waiting list no6 That’s not acceptable at all Weak system , slow in solving any complain No maintenance for equipment, especially the bikes 🚲
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DISADVANTAGES
05-03-2023
Noura United Arab Emirates
Disappointing!
Avoid this gym. All they care about is taking your money. Unfriendly staff that do not care about their clients. All they care about is taking your money
The water dispenser is in the wrong place. Some male members gathering to fill water or chat which cause inconvenience and awakened when leaving the gym . We spoke with one staff member but apparently cannot extended unless the member speaks with the manager !
The gym at DIFC is large and can be shifted any place , near to men, not to ladies which there is a vending machine inside the ladies section.
We have to wait till finish chat/ water filling to go to the ladies. Such a privacy!
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DISADVANTAGES
AwkwardMessy
03-11-2022
am abulla United Arab Emirates
fitness 06, rude staff and dirty club
Fitness first 06 bad management, rude and unwelcoming staff, bathrooms very dirty and hair every where as well as swimming pool water dirty most of the time cold and filter not working…. I wish the head management consider .. specially with the rudeness from the staff working in the club and the clean less in general and pls consider the timing for the swimming pool 3days in weekend the time finish at 8PM and not too many class in the water.
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DISADVANTAGES
Dirty
14-10-2022
Hatchi United Arab Emirates
Always scam members with bull excuses
I’ve had the worst experience with FF. I joined for 4 months. Ended up paying for 6 months. Horrible scam. The customer service is quite rude and non responsive. Please never join FF.
The service in this club has become unprofessional and not commensurate with the reputation of the club. I do not recommend it for the following reasons: 1- Inappropriate and unprofessional treatment by the staff (they are very rude). 2- Hygiene is poor, especially in swimming pools and bathrooms. 3- My experience with the staff reflects their lack of professionalism in dealing with customers, starting from the reception staff to the rude cleaner, and the club’s cleanliness is not good, whether the swimming pool or the bathrooms. 4- The most important thing for them is to attract the largest possible number to benefit financially without taking into account the level of service provided to customers effectively. I would not recommend this club, as the rate of complaints is increasing every day. There is no free water in the club only for sale and the price is very expensive, no towels, no plastic bags, no welcome from the staff I’m really disappointed.
ADVANTAGES
DISADVANTAGES
Dirty
29-09-2022
Hessa United Arab Emirates
Fitness trainer Mahima
Mahima, She is very patient and an excellent trainer
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DISADVANTAGES
AdvisableAmazingAffordable
06-09-2022
Najwa United Arab Emirates
Complain
Such an unprofessional and inattentive team.Called them to deduct my monthly menbership from a new account when i closed the line they deduct from my old one.The staff is so unrespectful.they dont take into consideration what u talk to them.Adding that they are always fully booked for pilates classes you cannot book a class.All their classes are during working hours.The Ac is not working.
The seevices of Fitness first center at burjuman has gone severely down There are no basic facilities like coffee machine, water etc although same are available in their sharjah branch
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DISADVANTAGES
Not Client-oriented
26-07-2022
Ali Equatorial Guinea
Not satisfied
So dirty and smells is really bad , also the staff very rude not helpful , specially Mathew
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DISADVANTAGES
Stable
Dishonest
22-06-2022
Marya United Arab Emirates
Complain
I’m very very disappointed in such a valuable place like this to have employees like Christina treats customers in such a bad way and inappropriate behavior. I found out recently my 5 year old daughter she’s been attending at fitness first swimming classes and gym without any coaching and supervision which if it’s the case I wouldn’t signed her up for that, I’m paying so much to invest in my daughter to have a healthy balance life and I trusted fitness first that my 5 year old will have a coach not only to train her and support her/motivate her but also to be there for her safety! I didn’t feel safe at all to leave my 5 year old attending fitness first by herself and second I want to mention the employee Christina that when I called her to discuss with her my situation and how I would like to assign a personal coach for my daughter, the way she replied and talked to me was very rude and so unprofessional that she made me feel if I’m coming from a different planet or a lower level class than her and this is not acceptable to treat your customers this way! Because instead of gaining clients to fitness first you will start to lose customers and business because of your bad attitude and tone of voice! For the higher management if you truly care about your customer satisfaction and feedback as well about thier safety and how they’re treated by employees like Christina how she was talking to me. I’m not going to invest my money in such a fitness club that allows thier employees to treat customers with a very bad manner and disrespect!
ADVANTAGES
DISADVANTAGES
21-06-2022
Anonymous United Arab Emirates
Review
Poor internet facility in quasis gym. Not too advance
ADVANTAGES
DISADVANTAGES
03-05-2022
Denise | Verified United Arab Emirates
Delightful
I went there because I wanted to join a fitness facility, and they let me go inside when I told them I wanted to view it. It was well-equipped, and the instructors were knowledgeable and courteous. I liked it, and when it was time to register, they told me they would give me discounts if I signed up immediately away. Overall, it was a good experience.
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DISADVANTAGES
AmazingImpressive
29-09-2021
Fedhi | Verified United Arab Emirates
Fast
I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.
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DISADVANTAGES
AttentiveFriendly
27-09-2021
Daisy | Verified Hungary
Good
I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.
ADVANTAGES
DISADVANTAGES
FriendlyAffordable
10-08-2021
Aitana | Verified United Arab Emirates
Satisfied
I have visited them as I want to join a fitness center, I asked them that I want to visit it they allow me to go inside it was well equipped and instructors are so professional, I liked it and when comes to registration they told me if I will register now they will give me discounts. Overall it was good.
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DISADVANTAGES
AmazingProfessional
21-04-2021
Ad
Reviews
Rimi United Arab Emirates
Dishonest
I signed a six-month membership contract with Fitness First. After only about 20 days, I received an email informing me that they would increase the membership fee after three months, even though my contract had not yet expired.
When I contacted them, they referred me to a contractual clause that was unclear and did not specifically explain or justify such a significant price increase. After I pointed this out, I was told that my only options were to either accept the higher fee or cancel my membership.
The problem is that canceling the membership would require me to pay a cancellation fee under their terms and conditions. The increase is not a small adjustment either—it is approximately double, or even more than double, the amount I originally agreed to pay.
I am very disappointed with the lack of transparency and the way this situation has been handled.
ADVANTAGES
DISADVANTAGES
Dishonest
01-06-2026
Ekta United Arab Emirates
Membership Access
I just want to bring to your notice that despite of all the inconvenience that has happened with numerous FF locations being closed, I was told that I will be given all access to the gym. Which is not the case. Being a member of FF since August 2021, the loyal clients must be given all access. Why should I be asked to pay more/upgrade etc etc. and be given all the sales tactics. I was told, I will have all access and I should have it.
ADVANTAGES
DISADVANTAGES
Clean
DisappointingFakeMisleading
21-02-2026
Bana Jordan
Very bad policy
I can’t belive how u want me to pay for something I will not use. Am trying to cancel memberships they are not allowed unless I pay extra month
ADVANTAGES
DISADVANTAGES
Well-located
HorribleMiserable
26-11-2025
Hanna Ukraine
so sad
it was a beautiful day, I changed all my plans for the evening, booked 2 workouts and went to a new place, which would be convenient for me today, because my membership opens all the fitness halls in the network, and since I managed to prepare for the workouts, what questions could there be? When I arrived at the gym, they did not let me in, they said that my membership was not included, they began to explain that from tomorrow the system will be updated and we cannot book this gym. When I asked what I should do today, they did not find a solution. I asked to cancel my membership, they told me to go to another gym 😂😂😂. I have not encountered such a terrible attitude towards clients for a long time. A terrible place where no one cares about you. This is only a question within reasonable limits, I go to other locations, the trainers are wonderful.
ADVANTAGES
DISADVANTAGES
02-09-2025
Gulshat Bayramova United Arab Emirates
Customer service
Since the beginning of the year, I have encountered ongoing issues with booking classes. I repeatedly find that classes are fully booked well in advance, making it difficult for me to enjoy the services I have paid for. When I inquired about this issue, I was misinformed that advance booking privileges do not apply to Abu Dhabi memberships. This feels discriminatory, as it seems I am being denied the same opportunities available to members in other locations.
Additionally, I was told that only the premium membership, which costs 5,000 AED per year, allows for advance bookings. However, I am aware that other membership tiers, such as platinum and silver, also exist. I spent a considerable amount of time in communication with customer service, requesting to be transferred to the branch where I usually work out. Instead, I was connected to a representative who claimed to work at my gym, which I later found was untrue.
I am extremely disappointed with the lack of transparency and the apparent focus on upselling higher-tier memberships rather than addressing the concerns of existing clients. It is disheartening to see that those of us who are loyal members are not being treated fairly.
DEIRA CENTRE BRANCH: Absolutely worst experience from staff members at front desk Alvin and Kristina Castilliones, created a huge issue for a free trial and didn’t allow even after showing them the email received. They then proceeded to lie about rules and regulations, when asked to show me the rules they are talking about they couldn’t and stared at me with blank expressions. I advised them about having trialed 2 other branches which were too far from my residence and they continued to create issues when no other branch had caused any problems. These Front reception employees are the worst I have encountered in 15 years of using gyms!!! Get them out
Beware of Misleading Practices at Fitness First Silicon Oasis!
I joined Fitness First Silicon Oasis on January 31, 2025, clearly stating to the branch manager that I would only be in Dubai for two months and needed a membership for that period only. This was agreed upon, and I paid accordingly.
Before my departure, I informed the reception that I was leaving and needed my membership canceled, only to be shocked and disappointed when they told me it was “too late” to cancel. Excuse me? I had made it clear from day one that my stay was only for two months! Why was I not informed earlier if there were any cancellation procedures to follow?
This feels like a deliberate scam to trap customers into ongoing payments. Such dishonest practices are unacceptable, and I urge others to be cautious when dealing with this gym. Always get everything in writing and double-check their policies to avoid falling into the same trap!
ADVANTAGES
DISADVANTAGES
Dishonest
20-03-2025
Dilya Shlepina United Arab Emirates
Bad management team
They are losing their loyal customers without understanding on how to appreciate and retaining customers. Very rude customer care team , not helpful and they only suck your energy by asking same details again and again . No solution makers .
Careless rules and business oriented rather than customer satisfaction
I’ve been a member for years and the only reason keeping me was the outstanding group instructors and the verity of classes …. After they closed one of my favorite brunches I didn’t benefit my titanium membership and I phoned them many times to request transferring my currnt membership from vision tower to motor city brunch they kept postponing till my membership expired and the requested me to pay for new membership only after that they will transfer me, like they are not one group and each club cares only about keeping their clients very disappointing and this will make them losing their clients and their reputation
ADVANTAGES
DISADVANTAGES
Disappointing
16-01-2025
Nacho Spain
SCAMMED
DON’T JOIN: ABSOLUTE SCAMMERS. They rushed us into buying an annual subscription telling us they would accept us in the new gym no one asked for. They were playing with us for two months, telling us to pay an extra fee or to leave with a refund. I thought it was shitty behavior as they were breaking the contract terms, but at least they would refund us. Now the time has gone and they just told me they wont refund me! I have been scammed! THESE GUYS ARE ABSOLUTE SCAMMERS and I am not the only person in this situation.
I’m very unhappy because they didn’t do as they promised
When I rejoined joined this gym recently, since I was an old member for years they made a deal with me that I would have either transfer fee or the freezing fee for free. And they were polite and nice. Now 2 months later I am asking to freeze my membership, they said no you have to pay and this wasn’t the deal from the beginning. They changed their words and made me look in the wrong when I’m not. And the customer happiness should be their first priority since they misunderstood me they should see what I want before what they want. I was very happy with everything until this situation that could have been avoided easily but they didn’t try.
I’m very unhappy because they didn’t do as they promised
When I rejoined joined this gym recently, since I was an old member for years they made a deal with me that I would have either transfer fee or the freezing fee for free. And they were polite and nice. Now 2 months later I am asking to freeze my membership, they said no you have to pay and this wasn’t the deal from the beginning. They changed their words and made me look in the wrong when I’m not. And the customer happiness should be their first priority since they misunderstood me they should see what I want before what they want. I was very happy with everything until this situation that could have been avoided easily but they didn’t try.
everything ok but there is no improvement and old types of equipment and the management team (Umesh and other managers) has a very bad attitude and is not qualified to deal with the members. This thing makes the gym lose many people
If you’re looking to take your fitness journey to the next level, look no further than FitnessFirst – Al Barsha, and allow me to introduce you to their stellar salesperson, Tiyamike.
From the moment I stepped into Al Barsha Branch, I was greeted with enthusiasm and genuine passion for fitness by Tiyamike. Her extensive knowledge of the gym’s facilities, equipment, and membership options was evident from the get-go. What truly stood out was her personalized approach to understanding my fitness goals and tailoring a membership package that perfectly suited my needs.
She didn’t just sell me a membership; she became a trusted advisor in my fitness journey. She took the time to listen to my concerns, answer my questions, and provide valuable insights. What sets her apart is her genuine care for a client’s success. She didn’t just disappear after closing the sale; instead, she followed up regularly to check on my progress, offer advice, and ensure I was making the most out of my membership. Her dedication to customer satisfaction is truly commendable.
Moreover, she exudes professionalism and integrity in every interaction. There was never any pressure to upsell or commit to something I wasn’t comfortable with. She was transparent about pricing, terms, and conditions, making the entire process smooth and hassle-free.
In conclusion, if you’re considering joining a gym, I highly recommend seeking out Tiyamike at Al Barsha. You won’t be disappointed.
ADVANTAGES
DISADVANTAGES
DelightfulEfficientOutstandingProfessionalWell-locatedFull Service
15-04-2024
Nadezhda Smurova Russia
Don’t waste your time and money on membership in this club!
The club doesn’t care about you after receiving your money. I was supposed to have 2 sessions with a personal trainer. The coach just didn’t show up for the first one! After 15 minutes of waiting, I was provided with another trainer, who showed me the basic exercises in 20 minutes and left me to practice alone. The first coach apologized and offered an additional lesson for being late. I agreed. But the coach did not write to me anymore, apparently there will be no promised classes! I booked a yoga class for 10 AM. I arrived exactly at 10:00, but there was no place for me! The lady at the reception with a poker face told me that I had to arrive 5 minutes in advance (I was not informed about this rule before, if such a rule even exists), not even trying to resolve the issue somehow, showing that she simply doesn’t care. You need to book group classes 2 days in advance and you have very little time until it is fully booked. But even having a booking is not a guarantee of getting into the class, your place can be given to someone else without informing you. Out of the three visits to the club, only one was successful and it was a trial session before I bought a membership. After you pay, you are not welcome anymore. I have a newborn baby and I can’t waste time on the non-appearance of coaches and the club’s weird rules which are not disclosed to you in advance. I requested a refund, the lady at the reception promised that the manager will call me within two days, and guess what — 2 days passed, no one called.
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DISADVANTAGES
11-04-2024
Mehra United Arab Emirates
Trainer aidhem
I have had multiple episodes of rude behaviour by the trainer at the Meadows village branch. Been a super old member. The trainers poke you and are not professional in speaking to the client. It’s a request to the management to do something imetidaley. Mr aidham is super rude and unprofessional. Had left many clients in tears.
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DISADVANTAGES
Helpful
Rude
15-01-2024
Maryam Bekiai United Arab Emirates
Appreciation for great atmosphere
“I recently joined Fitness First gym in Silicon Oasis and I’m so glad I did & I renewed my membership again! The staff is friendly and welcoming, and the trainers are knowledgeable and supportive. The gym is always clean and well-maintained, with a wide range of equipment and facilities. I especially enjoyed the group classes, which were challenging and fun. The gym also offers a variety of programs and amenities, such as personal training, nutrition counselling, and a vast variety of Yoga classes (my favourite ones) which is a superb sample of a perfect managerial team, Overall, I had a great experience at Fitness First in silicon oasis and highly recommend it to anyone looking for a supportive and motivating fitness community.”
I just recently signed up at Al Barsha Branch & the staffs are very accommodating and explain the process very well. I can feel the friendly vibes that makes me feel comfortable most especially working with my personal trainer Ms. Mahima Jain very professional, communicative and helpful effectively customized workout plan to support my weight loss goals.
I recently enrolled my self for a fitness membership. This was first ever in my life but I must say that fitness trainer Bhavna at fitness first Sharjah is excellent in her job. She is guiding and coaching to the best of her profession. I will likely to continue my membership.
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DISADVANTAGES
AmazingExcellentFriendlyClean
20-06-2023
Iulia United Arab Emirates
No integrity whatsoever
The Lakes club closed a few weeks back and they sent an email to all members clearly stating that if they could continue using the other clubs, they can ignore the email, whereas if they wanted refunds, they should reply. My partner and I were in the first category, so we ignored it and continued working out (rarely) at Marina Gate. Today while trying to book a class we discover that they had cancelled our membership which was valid until October, no refund, no call, nothing. That is stealing!!! When I called, they extended no apology, they asked me to fill a form and send emails to have it reactivated or to visit a branch if I wanted any refund… WHAT!? What are you people paid for? How dare you even do something like this without a call or an email? Both us us are definitely cancelling… if you think they are affordable, it’s for a reason.
Booking a class with fitness first is now almost impossible. Because of this pre booking option that some people pay , most of the classes are fully book before they open to all…this is scandalous, it’s forcing the customer to pay for this option… I will definitely not renew and not encourage anyone to join 😡
Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.
Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.
Dusica at Fitnest First Arabian Ranches 2 is AMAZING !!!!!!!!!!! My inspiration DM motivation. I can feel I am just not another client. Together we listen to my body and adjust my program. We laugh and work super hard together. 10 kg down since I met her 3 month ago, and O change my lifestyle while still doing the same stressful job!!! I never thought it possible at my age. 53
ADVANTAGES
DISADVANTAGES
Outstanding
06-05-2023
George Zeipekkis United Arab Emirates
Dishonest
My family and I signed up to town hall only to be told 3 days later the place is shutting down. We have been trying to reach their customer service and management to complaint but we are being ignored.
Very unprofessional and very disappointing experience.
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DISADVANTAGES
Convenient
DirtyDisappointingDishonestUnprofessional
05-05-2023
Eliana United Arab Emirates
Fitness first Mirdif city center
The only good thing that they have good instructor, since they leave fitness first are going down ⬇️ I don’t recommend it at all One of the very common problem is when u book a class , booking start at 7:30 , you press 7:29 and u find your self on waiting list no6 That’s not acceptable at all Weak system , slow in solving any complain No maintenance for equipment, especially the bikes 🚲
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DISADVANTAGES
05-03-2023
Noura United Arab Emirates
Disappointing!
Avoid this gym. All they care about is taking your money. Unfriendly staff that do not care about their clients. All they care about is taking your money
The water dispenser is in the wrong place. Some male members gathering to fill water or chat which cause inconvenience and awakened when leaving the gym . We spoke with one staff member but apparently cannot extended unless the member speaks with the manager !
The gym at DIFC is large and can be shifted any place , near to men, not to ladies which there is a vending machine inside the ladies section.
We have to wait till finish chat/ water filling to go to the ladies. Such a privacy!
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DISADVANTAGES
AwkwardMessy
03-11-2022
am abulla United Arab Emirates
fitness 06, rude staff and dirty club
Fitness first 06 bad management, rude and unwelcoming staff, bathrooms very dirty and hair every where as well as swimming pool water dirty most of the time cold and filter not working…. I wish the head management consider .. specially with the rudeness from the staff working in the club and the clean less in general and pls consider the timing for the swimming pool 3days in weekend the time finish at 8PM and not too many class in the water.
ADVANTAGES
DISADVANTAGES
Dirty
14-10-2022
Hatchi United Arab Emirates
Always scam members with bull excuses
I’ve had the worst experience with FF. I joined for 4 months. Ended up paying for 6 months. Horrible scam. The customer service is quite rude and non responsive. Please never join FF.
The service in this club has become unprofessional and not commensurate with the reputation of the club. I do not recommend it for the following reasons: 1- Inappropriate and unprofessional treatment by the staff (they are very rude). 2- Hygiene is poor, especially in swimming pools and bathrooms. 3- My experience with the staff reflects their lack of professionalism in dealing with customers, starting from the reception staff to the rude cleaner, and the club’s cleanliness is not good, whether the swimming pool or the bathrooms. 4- The most important thing for them is to attract the largest possible number to benefit financially without taking into account the level of service provided to customers effectively. I would not recommend this club, as the rate of complaints is increasing every day. There is no free water in the club only for sale and the price is very expensive, no towels, no plastic bags, no welcome from the staff I’m really disappointed.
ADVANTAGES
DISADVANTAGES
Dirty
29-09-2022
Hessa United Arab Emirates
Fitness trainer Mahima
Mahima, She is very patient and an excellent trainer
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DISADVANTAGES
AdvisableAmazingAffordable
06-09-2022
Najwa United Arab Emirates
Complain
Such an unprofessional and inattentive team.Called them to deduct my monthly menbership from a new account when i closed the line they deduct from my old one.The staff is so unrespectful.they dont take into consideration what u talk to them.Adding that they are always fully booked for pilates classes you cannot book a class.All their classes are during working hours.The Ac is not working.
The seevices of Fitness first center at burjuman has gone severely down There are no basic facilities like coffee machine, water etc although same are available in their sharjah branch
ADVANTAGES
DISADVANTAGES
Not Client-oriented
26-07-2022
Ali Equatorial Guinea
Not satisfied
So dirty and smells is really bad , also the staff very rude not helpful , specially Mathew
ADVANTAGES
DISADVANTAGES
Stable
Dishonest
22-06-2022
Marya United Arab Emirates
Complain
I’m very very disappointed in such a valuable place like this to have employees like Christina treats customers in such a bad way and inappropriate behavior. I found out recently my 5 year old daughter she’s been attending at fitness first swimming classes and gym without any coaching and supervision which if it’s the case I wouldn’t signed her up for that, I’m paying so much to invest in my daughter to have a healthy balance life and I trusted fitness first that my 5 year old will have a coach not only to train her and support her/motivate her but also to be there for her safety! I didn’t feel safe at all to leave my 5 year old attending fitness first by herself and second I want to mention the employee Christina that when I called her to discuss with her my situation and how I would like to assign a personal coach for my daughter, the way she replied and talked to me was very rude and so unprofessional that she made me feel if I’m coming from a different planet or a lower level class than her and this is not acceptable to treat your customers this way! Because instead of gaining clients to fitness first you will start to lose customers and business because of your bad attitude and tone of voice! For the higher management if you truly care about your customer satisfaction and feedback as well about thier safety and how they’re treated by employees like Christina how she was talking to me. I’m not going to invest my money in such a fitness club that allows thier employees to treat customers with a very bad manner and disrespect!
ADVANTAGES
DISADVANTAGES
21-06-2022
Anonymous United Arab Emirates
Review
Poor internet facility in quasis gym. Not too advance
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DISADVANTAGES
03-05-2022
Denise | Verified United Arab Emirates
Delightful
I went there because I wanted to join a fitness facility, and they let me go inside when I told them I wanted to view it. It was well-equipped, and the instructors were knowledgeable and courteous. I liked it, and when it was time to register, they told me they would give me discounts if I signed up immediately away. Overall, it was a good experience.
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DISADVANTAGES
AmazingImpressive
29-09-2021
Fedhi | Verified United Arab Emirates
Fast
I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.
ADVANTAGES
DISADVANTAGES
AttentiveFriendly
27-09-2021
Daisy | Verified Hungary
Good
I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.
ADVANTAGES
DISADVANTAGES
FriendlyAffordable
10-08-2021
Aitana | Verified United Arab Emirates
Satisfied
I have visited them as I want to join a fitness center, I asked them that I want to visit it they allow me to go inside it was well equipped and instructors are so professional, I liked it and when comes to registration they told me if I will register now they will give me discounts. Overall it was good.
ADVANTAGES
DISADVANTAGES
AmazingProfessional
21-04-2021
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