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Customer Experience

Customer Experience

589 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Delightful Efficient Excellent Friendly Helpful Impressive Knowledgeable Outstanding Stable Professional Clean Well-located Affordable Full Service
Awkward Dirty Disappointing Dishonest Fake Horrible Inattentive Incompetent Messy Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented


Excellent

29%

Great

6%

Average

0%

Poor

3%

Bad

61%

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Description

Being in the middle of the fast-paced city life, working out with a view of the fantastic city skyline proves to be an excellent way to get rid of your daily stress at work. This is what Fitness First's Platinum club at Dubai Media City promises to provide. In addition to all the latest equipment you can expect to find at Fitness First, the Platinum Club offers LIFE FITNESS line equipment, the first club in the Middle East to do so, two Group Exercise studios - Main studio and an RPM studio for indoor cycling and RPM classes, the latest Synrgy 360 equipment, brand new Escape equipment. It also offers a luxury outdoor swimming pool and features our Fitness First Swim Academy, Nutrition and MYZONE.  With the latest touch-screen technology in the computer lounge to healthy smooties, the Platinum Club is the best we can offer. Recently re-furbished in March 2015.

Products and Services
  • 3D Scanner
  • Cycling
  • Personal Training
  • Swim Academy
  • Yoga
Contact Details
  • https://uae.fitnessfirstme.com/clubs/dubai/dubai-media-city?utm_campaign=GOOGLE_MY_BUSINESS&utm_content=GMB_Link&utm_medium=organic&utm_source=google&utm_term=DMC
  • +97144243999
  • [email protected]
  • Business Central Towers A, Level 7 & 8 Dubai United Arab Emirates
  • Dubai Media City (DMC)
  • Dubai (UAE)
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Reviews

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Latest Reviews
ahmed
  Syria

care less and bad attitude

everything ok but there is no improvement and old types of equipment
and the management team (Umesh and other managers) has a very bad attitude and is not qualified to deal with the members. This thing makes the gym lose many people

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Untrustworthy Not Client-oriented




16-05-2024

Kev
  United Arab Emirates

A Champion of Fitness

If you’re looking to take your fitness journey to the next level, look no further than FitnessFirst – Al Barsha, and allow me to introduce you to their stellar salesperson, Tiyamike.

From the moment I stepped into Al Barsha Branch, I was greeted with enthusiasm and genuine passion for fitness by Tiyamike. Her extensive knowledge of the gym’s facilities, equipment, and membership options was evident from the get-go. What truly stood out was her personalized approach to understanding my fitness goals and tailoring a membership package that perfectly suited my needs.

She didn’t just sell me a membership; she became a trusted advisor in my fitness journey. She took the time to listen to my concerns, answer my questions, and provide valuable insights.
What sets her apart is her genuine care for a client’s success. She didn’t just disappear after closing the sale; instead, she followed up regularly to check on my progress, offer advice, and ensure I was making the most out of my membership. Her dedication to customer satisfaction is truly commendable.

Moreover, she exudes professionalism and integrity in every interaction. There was never any pressure to upsell or commit to something I wasn’t comfortable with. She was transparent about pricing, terms, and conditions, making the entire process smooth and hassle-free.

In conclusion, if you’re considering joining a gym, I highly recommend seeking out Tiyamike at Al Barsha. You won’t be disappointed.

ADVANTAGESDISADVANTAGES

Delightful Efficient Outstanding Professional Well-located Full Service


15-04-2024

Nadezhda Smurova
  Russia

Don’t waste your time and money on membership in this club!

The club doesn’t care about you after receiving your money.
I was supposed to have 2 sessions with a personal trainer. The coach just didn’t show up for the first one! After 15 minutes of waiting, I was provided with another trainer, who showed me the basic exercises in 20 minutes and left me to practice alone. The first coach apologized and offered an additional lesson for being late. I agreed. But the coach did not write to me anymore, apparently there will be no promised classes!
I booked a yoga class for 10 AM. I arrived exactly at 10:00, but there was no place for me! The lady at the reception with a poker face told me that I had to arrive 5 minutes in advance (I was not informed about this rule before, if such a rule even exists), not even trying to resolve the issue somehow, showing that she simply doesn’t care.
You need to book group classes 2 days in advance and you have very little time until it is fully booked. But even having a booking is not a guarantee of getting into the class, your place can be given to someone else without informing you.
Out of the three visits to the club, only one was successful and it was a trial session before I bought a membership. After you pay, you are not welcome anymore. I have a newborn baby and I can’t waste time on the non-appearance of coaches and the club’s weird rules which are not disclosed to you in advance.
I requested a refund, the lady at the reception promised that the manager will call me within two days, and guess what — 2 days passed, no one called.

ADVANTAGESDISADVANTAGES


11-04-2024

Mehra
  United Arab Emirates

Trainer aidhem

I have had multiple episodes of rude behaviour by the trainer at the Meadows village branch. Been a super old member. The trainers poke you and are not professional in speaking to the client. It’s a request to the management to do something imetidaley. Mr aidham is super rude and unprofessional. Had left many clients in tears.

ADVANTAGESDISADVANTAGES

Helpful

Rude


15-01-2024

Maryam Bekiai
  United Arab Emirates

Appreciation for great atmosphere

“I recently joined Fitness First gym in Silicon Oasis and I’m so glad I did & I renewed my membership again! The staff is friendly and welcoming, and the trainers are knowledgeable and supportive. The gym is always clean and well-maintained, with a wide range of equipment and facilities. I especially enjoyed the group classes, which were challenging and fun. The gym also offers a variety of programs and amenities, such as personal training, nutrition counselling, and a vast variety of Yoga classes (my favourite ones) which is a superb sample of a perfect managerial team, Overall, I had a great experience at Fitness First in silicon oasis and highly recommend it to anyone looking for a supportive and motivating fitness community.”

ADVANTAGESDISADVANTAGES

Amazing



03-01-2024

Sadia
  United Arab Emirates

Excellent gym

a very friendly and cooperative staff

ADVANTAGESDISADVANTAGES

Outstanding


10-10-2023

Rd
  United Arab Emirates

Bad customer experience

They don’t respect customers

ADVANTAGESDISADVANTAGES

Dirty Fake Horrible Messy Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


21-09-2023

Jean Cormanes
  Philippines

Fitness First Al Barsha

I just recently signed up at Al Barsha Branch & the staffs are very accommodating and explain the process very well. I can feel the friendly vibes that makes me feel comfortable most especially working with my personal trainer Ms. Mahima Jain very professional, communicative and helpful effectively customized workout plan to support my weight loss goals.

ADVANTAGESDISADVANTAGES

Competent Excellent Friendly Knowledgeable Professional


19-07-2023

Salma Tahira
  Pakistan

Review

I recently enrolled my self for a fitness membership. This was first ever in my life but I must say that fitness trainer Bhavna at fitness first Sharjah is excellent in her job. She is guiding and coaching to the best of her profession. I will likely to continue my membership.

ADVANTAGESDISADVANTAGES

Amazing Excellent Friendly Clean


20-06-2023

Iulia
  United Arab Emirates

No integrity whatsoever

The Lakes club closed a few weeks back and they sent an email to all members clearly stating that if they could continue using the other clubs, they can ignore the email, whereas if they wanted refunds, they should reply. My partner and I were in the first category, so we ignored it and continued working out (rarely) at Marina Gate. Today while trying to book a class we discover that they had cancelled our membership which was valid until October, no refund, no call, nothing. That is stealing!!! When I called, they extended no apology, they asked me to fill a form and send emails to have it reactivated or to visit a branch if I wanted any refund… WHAT!? What are you people paid for? How dare you even do something like this without a call or an email? Both us us are definitely cancelling… if you think they are affordable, it’s for a reason.

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Incompetent Ridiculous Rude Scam Unprofessional Unreliable Untrustworthy Indecent


08-06-2023

Solenn
  France

Do not recomend

Booking a class with fitness first is now almost impossible. Because of this pre booking option that some people pay , most of the classes are fully book before they open to all…this is scandalous, it’s forcing the customer to pay for this option… I will definitely not renew and not encourage anyone to join 😡

ADVANTAGESDISADVANTAGES

Clean

Disappointing Inattentive Ridiculous Unfavorable Unpleasant Untrustworthy Not Client-oriented


22-05-2023

Ahmad
  Lebanon

Membership

Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Rude Terrible Unprofessional Untrustworthy Not Client-oriented


18-05-2023

Ahmad
  Lebanon

Membership

Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Rude Terrible Unprofessional Untrustworthy Not Client-oriented


18-05-2023

Gerdi Willis
  South Africa

My personal Trainer

Dusica at Fitnest First Arabian Ranches 2 is AMAZING !!!!!!!!!!! My inspiration DM motivation. I can feel I am just not another client. Together we listen to my body and adjust my program. We laugh and work super hard together. 10 kg down since I met her 3 month ago, and O change my lifestyle while still doing the same stressful job!!! I never thought it possible at my age. 53

ADVANTAGESDISADVANTAGES

Outstanding


06-05-2023

George Zeipekkis
  United Arab Emirates

Dishonest

My family and I signed up to town hall only to be told 3 days later the place is shutting down. We have been trying to reach their customer service and management to complaint but we are being ignored.

Very unprofessional and very disappointing experience.

ADVANTAGESDISADVANTAGES

Convenient

Dirty Disappointing Dishonest Unprofessional


05-05-2023

Eliana
  United Arab Emirates

Fitness first Mirdif city center

The only good thing that they have good instructor, since they leave fitness first are going down ⬇️
I don’t recommend it at all
One of the very common problem is when u book a class , booking start at 7:30 , you press 7:29 and u find your self on waiting list no6
That’s not acceptable at all
Weak system , slow in solving any complain
No maintenance for equipment, especially the bikes 🚲

ADVANTAGESDISADVANTAGES



05-03-2023

Noura
  United Arab Emirates

Disappointing!

Avoid this gym. All they care about is taking your money. Unfriendly staff that do not care about their clients. All they care about is taking your money

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


07-11-2022

Zainab
  United Arab Emirates

Wrong layout

The water dispenser is in the wrong place. Some male members gathering to fill water or chat which cause inconvenience and awakened when leaving the gym . We spoke with one staff member but apparently cannot extended unless the member speaks with the manager !

The gym at DIFC is large and can be shifted any place , near to men, not to ladies which there is a vending machine inside the ladies section.

We have to wait till finish chat/ water filling to go to the ladies. Such a privacy!

ADVANTAGESDISADVANTAGES

Awkward Messy




03-11-2022

am abulla
  United Arab Emirates

fitness 06, rude staff and dirty club

Fitness first 06 bad management, rude and unwelcoming staff, bathrooms very dirty and hair every where as well as swimming pool water dirty most of the time cold and filter not working…. I wish the head management consider .. specially with the rudeness from the staff working in the club and the clean less in general and pls consider the timing for the swimming pool 3days in weekend the time finish at 8PM and not too many class in the water.

ADVANTAGESDISADVANTAGES

Dirty


14-10-2022

Hatchi
  United Arab Emirates

Always scam members with bull excuses

I’ve had the worst experience with FF. I joined for 4 months. Ended up paying for 6 months. Horrible scam. The customer service is quite rude and non responsive. Please never join FF.

ADVANTAGESDISADVANTAGES

Dirty Dishonest Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


02-10-2022

t
  United Arab Emirates

rude behavior from the staff

The service in this club has become unprofessional and not commensurate with the reputation of the club. I do not recommend it for the following reasons:
1- Inappropriate and unprofessional treatment by the staff (they are very rude).
2- Hygiene is poor, especially in swimming pools and bathrooms.
3- My experience with the staff reflects their lack of professionalism in dealing with customers, starting from the reception staff to the rude cleaner, and the club’s cleanliness is not good, whether the swimming pool or the bathrooms.
4- The most important thing for them is to attract the largest possible number to benefit financially without taking into account the level of service provided to customers effectively. I would not recommend this club, as the rate of complaints is increasing every day. There is no free water in the club only for sale and the price is very expensive, no towels, no plastic bags, no welcome from the staff I’m really disappointed.

ADVANTAGESDISADVANTAGES

Dirty


29-09-2022

Hessa
  United Arab Emirates

Fitness trainer Mahima

Mahima, She is very patient and an excellent trainer

ADVANTAGESDISADVANTAGES

Advisable Amazing Affordable


06-09-2022

Najwa
  United Arab Emirates

Complain

Such an unprofessional and inattentive team.Called them to deduct my monthly menbership from a new account when i closed the line they deduct from my old one.The staff is so unrespectful.they dont take into consideration what u talk to them.Adding that they are always fully booked for pilates classes you cannot book a class.All their classes are during working hours.The Ac is not working.

ADVANTAGESDISADVANTAGES

Dishonest Horrible Inattentive Messy Unprofessional Untrustworthy


11-08-2022

Sarita
  United Arab Emirates

Services

The seevices of Fitness first center at burjuman has gone severely down There are no basic facilities like coffee machine, water etc although same are available in their sharjah branch

ADVANTAGESDISADVANTAGES

Not Client-oriented


26-07-2022

Ali
  Equatorial Guinea

Not satisfied

So dirty and smells is really bad , also the staff very rude not helpful , specially Mathew

ADVANTAGESDISADVANTAGES

Stable

Dishonest


22-06-2022

Marya
  United Arab Emirates

Complain

I’m very very disappointed in such a valuable place like this to have employees like Christina treats customers in such a bad way and inappropriate behavior. I found out recently my 5 year old daughter she’s been attending at fitness first swimming classes and gym without any coaching and supervision which if it’s the case I wouldn’t signed her up for that, I’m paying so much to invest in my daughter to have a healthy balance life and I trusted fitness first that my 5 year old will have a coach not only to train her and support her/motivate her but also to be there for her safety! I didn’t feel safe at all to leave my 5 year old attending fitness first by herself and second I want to mention the employee Christina that when I called her to discuss with her my situation and how I would like to assign a personal coach for my daughter, the way she replied and talked to me was very rude and so unprofessional that she made me feel if I’m coming from a different planet or a lower level class than her and this is not acceptable to treat your customers this way! Because instead of gaining clients to fitness first you will start to lose customers and business because of your bad attitude and tone of voice! For the higher management if you truly care about your customer satisfaction and feedback as well about thier safety and how they’re treated by employees like Christina how she was talking to me. I’m not going to invest my money in such a fitness club that allows thier employees to treat customers with a very bad manner and disrespect!

ADVANTAGESDISADVANTAGES


21-06-2022

Anonymous
  United Arab Emirates

Review

Poor internet facility in quasis gym. Not too advance

ADVANTAGESDISADVANTAGES


03-05-2022

Denise |   Verified
  United Arab Emirates

Delightful

I went there because I wanted to join a fitness facility, and they let me go inside when I told them I wanted to view it. It was well-equipped, and the instructors were knowledgeable and courteous. I liked it, and when it was time to register, they told me they would give me discounts if I signed up immediately away. Overall, it was a good experience.

ADVANTAGESDISADVANTAGES

Amazing Impressive


29-09-2021

Fedhi |   Verified
  United Arab Emirates

Fast

I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.

ADVANTAGESDISADVANTAGES

Attentive Friendly


27-09-2021

Daisy |   Verified
  Hungary

Good

I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.

ADVANTAGESDISADVANTAGES

Friendly Affordable


10-08-2021

Aitana |   Verified
  United Arab Emirates

Satisfied

I have visited them as I want to join a fitness center, I asked them that I want to visit it they allow me to go inside it was well equipped and instructors are so professional, I liked it and when comes to registration they told me if I will register now they will give me discounts. Overall it was good.

ADVANTAGESDISADVANTAGES

Amazing Professional


21-04-2021

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Reviews
ahmed
  Syria

care less and bad attitude

everything ok but there is no improvement and old types of equipment
and the management team (Umesh and other managers) has a very bad attitude and is not qualified to deal with the members. This thing makes the gym lose many people

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional Untrustworthy Not Client-oriented




16-05-2024

Kev
  United Arab Emirates

A Champion of Fitness

If you’re looking to take your fitness journey to the next level, look no further than FitnessFirst – Al Barsha, and allow me to introduce you to their stellar salesperson, Tiyamike.

From the moment I stepped into Al Barsha Branch, I was greeted with enthusiasm and genuine passion for fitness by Tiyamike. Her extensive knowledge of the gym’s facilities, equipment, and membership options was evident from the get-go. What truly stood out was her personalized approach to understanding my fitness goals and tailoring a membership package that perfectly suited my needs.

She didn’t just sell me a membership; she became a trusted advisor in my fitness journey. She took the time to listen to my concerns, answer my questions, and provide valuable insights.
What sets her apart is her genuine care for a client’s success. She didn’t just disappear after closing the sale; instead, she followed up regularly to check on my progress, offer advice, and ensure I was making the most out of my membership. Her dedication to customer satisfaction is truly commendable.

Moreover, she exudes professionalism and integrity in every interaction. There was never any pressure to upsell or commit to something I wasn’t comfortable with. She was transparent about pricing, terms, and conditions, making the entire process smooth and hassle-free.

In conclusion, if you’re considering joining a gym, I highly recommend seeking out Tiyamike at Al Barsha. You won’t be disappointed.

ADVANTAGESDISADVANTAGES

Delightful Efficient Outstanding Professional Well-located Full Service


15-04-2024

Nadezhda Smurova
  Russia

Don’t waste your time and money on membership in this club!

The club doesn’t care about you after receiving your money.
I was supposed to have 2 sessions with a personal trainer. The coach just didn’t show up for the first one! After 15 minutes of waiting, I was provided with another trainer, who showed me the basic exercises in 20 minutes and left me to practice alone. The first coach apologized and offered an additional lesson for being late. I agreed. But the coach did not write to me anymore, apparently there will be no promised classes!
I booked a yoga class for 10 AM. I arrived exactly at 10:00, but there was no place for me! The lady at the reception with a poker face told me that I had to arrive 5 minutes in advance (I was not informed about this rule before, if such a rule even exists), not even trying to resolve the issue somehow, showing that she simply doesn’t care.
You need to book group classes 2 days in advance and you have very little time until it is fully booked. But even having a booking is not a guarantee of getting into the class, your place can be given to someone else without informing you.
Out of the three visits to the club, only one was successful and it was a trial session before I bought a membership. After you pay, you are not welcome anymore. I have a newborn baby and I can’t waste time on the non-appearance of coaches and the club’s weird rules which are not disclosed to you in advance.
I requested a refund, the lady at the reception promised that the manager will call me within two days, and guess what — 2 days passed, no one called.

ADVANTAGESDISADVANTAGES


11-04-2024

Mehra
  United Arab Emirates

Trainer aidhem

I have had multiple episodes of rude behaviour by the trainer at the Meadows village branch. Been a super old member. The trainers poke you and are not professional in speaking to the client. It’s a request to the management to do something imetidaley. Mr aidham is super rude and unprofessional. Had left many clients in tears.

ADVANTAGESDISADVANTAGES

Helpful

Rude


15-01-2024

Maryam Bekiai
  United Arab Emirates

Appreciation for great atmosphere

“I recently joined Fitness First gym in Silicon Oasis and I’m so glad I did & I renewed my membership again! The staff is friendly and welcoming, and the trainers are knowledgeable and supportive. The gym is always clean and well-maintained, with a wide range of equipment and facilities. I especially enjoyed the group classes, which were challenging and fun. The gym also offers a variety of programs and amenities, such as personal training, nutrition counselling, and a vast variety of Yoga classes (my favourite ones) which is a superb sample of a perfect managerial team, Overall, I had a great experience at Fitness First in silicon oasis and highly recommend it to anyone looking for a supportive and motivating fitness community.”

ADVANTAGESDISADVANTAGES

Amazing



03-01-2024

Sadia
  United Arab Emirates

Excellent gym

a very friendly and cooperative staff

ADVANTAGESDISADVANTAGES

Outstanding


10-10-2023

Rd
  United Arab Emirates

Bad customer experience

They don’t respect customers

ADVANTAGESDISADVANTAGES

Dirty Fake Horrible Messy Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


21-09-2023

Jean Cormanes
  Philippines

Fitness First Al Barsha

I just recently signed up at Al Barsha Branch & the staffs are very accommodating and explain the process very well. I can feel the friendly vibes that makes me feel comfortable most especially working with my personal trainer Ms. Mahima Jain very professional, communicative and helpful effectively customized workout plan to support my weight loss goals.

ADVANTAGESDISADVANTAGES

Competent Excellent Friendly Knowledgeable Professional


19-07-2023

Salma Tahira
  Pakistan

Review

I recently enrolled my self for a fitness membership. This was first ever in my life but I must say that fitness trainer Bhavna at fitness first Sharjah is excellent in her job. She is guiding and coaching to the best of her profession. I will likely to continue my membership.

ADVANTAGESDISADVANTAGES

Amazing Excellent Friendly Clean


20-06-2023

Iulia
  United Arab Emirates

No integrity whatsoever

The Lakes club closed a few weeks back and they sent an email to all members clearly stating that if they could continue using the other clubs, they can ignore the email, whereas if they wanted refunds, they should reply. My partner and I were in the first category, so we ignored it and continued working out (rarely) at Marina Gate. Today while trying to book a class we discover that they had cancelled our membership which was valid until October, no refund, no call, nothing. That is stealing!!! When I called, they extended no apology, they asked me to fill a form and send emails to have it reactivated or to visit a branch if I wanted any refund… WHAT!? What are you people paid for? How dare you even do something like this without a call or an email? Both us us are definitely cancelling… if you think they are affordable, it’s for a reason.

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Incompetent Ridiculous Rude Scam Unprofessional Unreliable Untrustworthy Indecent


08-06-2023

Solenn
  France

Do not recomend

Booking a class with fitness first is now almost impossible. Because of this pre booking option that some people pay , most of the classes are fully book before they open to all…this is scandalous, it’s forcing the customer to pay for this option… I will definitely not renew and not encourage anyone to join 😡

ADVANTAGESDISADVANTAGES

Clean

Disappointing Inattentive Ridiculous Unfavorable Unpleasant Untrustworthy Not Client-oriented


22-05-2023

Ahmad
  Lebanon

Membership

Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Rude Terrible Unprofessional Untrustworthy Not Client-oriented


18-05-2023

Ahmad
  Lebanon

Membership

Fitness First location in Al manzil closed down on the 15th of may. I registered on the 8th . I asked for a full refund, no response, I asked my my Pt sessions, I get a response 2 days before the close the gym😂. Super unprofessional super bad customer support. Explains why the gym always has offers . Poor quality, you get what you pay for.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Rude Terrible Unprofessional Untrustworthy Not Client-oriented


18-05-2023

Gerdi Willis
  South Africa

My personal Trainer

Dusica at Fitnest First Arabian Ranches 2 is AMAZING !!!!!!!!!!! My inspiration DM motivation. I can feel I am just not another client. Together we listen to my body and adjust my program. We laugh and work super hard together. 10 kg down since I met her 3 month ago, and O change my lifestyle while still doing the same stressful job!!! I never thought it possible at my age. 53

ADVANTAGESDISADVANTAGES

Outstanding


06-05-2023

George Zeipekkis
  United Arab Emirates

Dishonest

My family and I signed up to town hall only to be told 3 days later the place is shutting down. We have been trying to reach their customer service and management to complaint but we are being ignored.

Very unprofessional and very disappointing experience.

ADVANTAGESDISADVANTAGES

Convenient

Dirty Disappointing Dishonest Unprofessional


05-05-2023

Eliana
  United Arab Emirates

Fitness first Mirdif city center

The only good thing that they have good instructor, since they leave fitness first are going down ⬇️
I don’t recommend it at all
One of the very common problem is when u book a class , booking start at 7:30 , you press 7:29 and u find your self on waiting list no6
That’s not acceptable at all
Weak system , slow in solving any complain
No maintenance for equipment, especially the bikes 🚲

ADVANTAGESDISADVANTAGES



05-03-2023

Noura
  United Arab Emirates

Disappointing!

Avoid this gym. All they care about is taking your money. Unfriendly staff that do not care about their clients. All they care about is taking your money

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Misleading Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


07-11-2022

Zainab
  United Arab Emirates

Wrong layout

The water dispenser is in the wrong place. Some male members gathering to fill water or chat which cause inconvenience and awakened when leaving the gym . We spoke with one staff member but apparently cannot extended unless the member speaks with the manager !

The gym at DIFC is large and can be shifted any place , near to men, not to ladies which there is a vending machine inside the ladies section.

We have to wait till finish chat/ water filling to go to the ladies. Such a privacy!

ADVANTAGESDISADVANTAGES

Awkward Messy




03-11-2022

am abulla
  United Arab Emirates

fitness 06, rude staff and dirty club

Fitness first 06 bad management, rude and unwelcoming staff, bathrooms very dirty and hair every where as well as swimming pool water dirty most of the time cold and filter not working…. I wish the head management consider .. specially with the rudeness from the staff working in the club and the clean less in general and pls consider the timing for the swimming pool 3days in weekend the time finish at 8PM and not too many class in the water.

ADVANTAGESDISADVANTAGES

Dirty


14-10-2022

Hatchi
  United Arab Emirates

Always scam members with bull excuses

I’ve had the worst experience with FF. I joined for 4 months. Ended up paying for 6 months. Horrible scam. The customer service is quite rude and non responsive. Please never join FF.

ADVANTAGESDISADVANTAGES

Dirty Dishonest Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


02-10-2022

t
  United Arab Emirates

rude behavior from the staff

The service in this club has become unprofessional and not commensurate with the reputation of the club. I do not recommend it for the following reasons:
1- Inappropriate and unprofessional treatment by the staff (they are very rude).
2- Hygiene is poor, especially in swimming pools and bathrooms.
3- My experience with the staff reflects their lack of professionalism in dealing with customers, starting from the reception staff to the rude cleaner, and the club’s cleanliness is not good, whether the swimming pool or the bathrooms.
4- The most important thing for them is to attract the largest possible number to benefit financially without taking into account the level of service provided to customers effectively. I would not recommend this club, as the rate of complaints is increasing every day. There is no free water in the club only for sale and the price is very expensive, no towels, no plastic bags, no welcome from the staff I’m really disappointed.

ADVANTAGESDISADVANTAGES

Dirty


29-09-2022

Hessa
  United Arab Emirates

Fitness trainer Mahima

Mahima, She is very patient and an excellent trainer

ADVANTAGESDISADVANTAGES

Advisable Amazing Affordable


06-09-2022

Najwa
  United Arab Emirates

Complain

Such an unprofessional and inattentive team.Called them to deduct my monthly menbership from a new account when i closed the line they deduct from my old one.The staff is so unrespectful.they dont take into consideration what u talk to them.Adding that they are always fully booked for pilates classes you cannot book a class.All their classes are during working hours.The Ac is not working.

ADVANTAGESDISADVANTAGES

Dishonest Horrible Inattentive Messy Unprofessional Untrustworthy


11-08-2022

Sarita
  United Arab Emirates

Services

The seevices of Fitness first center at burjuman has gone severely down There are no basic facilities like coffee machine, water etc although same are available in their sharjah branch

ADVANTAGESDISADVANTAGES

Not Client-oriented


26-07-2022

Ali
  Equatorial Guinea

Not satisfied

So dirty and smells is really bad , also the staff very rude not helpful , specially Mathew

ADVANTAGESDISADVANTAGES

Stable

Dishonest


22-06-2022

Marya
  United Arab Emirates

Complain

I’m very very disappointed in such a valuable place like this to have employees like Christina treats customers in such a bad way and inappropriate behavior. I found out recently my 5 year old daughter she’s been attending at fitness first swimming classes and gym without any coaching and supervision which if it’s the case I wouldn’t signed her up for that, I’m paying so much to invest in my daughter to have a healthy balance life and I trusted fitness first that my 5 year old will have a coach not only to train her and support her/motivate her but also to be there for her safety! I didn’t feel safe at all to leave my 5 year old attending fitness first by herself and second I want to mention the employee Christina that when I called her to discuss with her my situation and how I would like to assign a personal coach for my daughter, the way she replied and talked to me was very rude and so unprofessional that she made me feel if I’m coming from a different planet or a lower level class than her and this is not acceptable to treat your customers this way! Because instead of gaining clients to fitness first you will start to lose customers and business because of your bad attitude and tone of voice! For the higher management if you truly care about your customer satisfaction and feedback as well about thier safety and how they’re treated by employees like Christina how she was talking to me. I’m not going to invest my money in such a fitness club that allows thier employees to treat customers with a very bad manner and disrespect!

ADVANTAGESDISADVANTAGES


21-06-2022

Anonymous
  United Arab Emirates

Review

Poor internet facility in quasis gym. Not too advance

ADVANTAGESDISADVANTAGES


03-05-2022

Denise |   Verified
  United Arab Emirates

Delightful

I went there because I wanted to join a fitness facility, and they let me go inside when I told them I wanted to view it. It was well-equipped, and the instructors were knowledgeable and courteous. I liked it, and when it was time to register, they told me they would give me discounts if I signed up immediately away. Overall, it was a good experience.

ADVANTAGESDISADVANTAGES

Amazing Impressive


29-09-2021

Fedhi |   Verified
  United Arab Emirates

Fast

I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.

ADVANTAGESDISADVANTAGES

Attentive Friendly


27-09-2021

Daisy |   Verified
  Hungary

Good

I went there because I wanted to join a fitness center, and when I told them I wanted to see it, they let me go inside. It was well-equipped, and the instructors were very professional. I liked it, and when it came to registration, they told me that if I signed up right away, they would give me discounts. Overall, it was satisfactory.

ADVANTAGESDISADVANTAGES

Friendly Affordable


10-08-2021

Aitana |   Verified
  United Arab Emirates

Satisfied

I have visited them as I want to join a fitness center, I asked them that I want to visit it they allow me to go inside it was well equipped and instructors are so professional, I liked it and when comes to registration they told me if I will register now they will give me discounts. Overall it was good.

ADVANTAGESDISADVANTAGES

Amazing Professional


21-04-2021

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