Patrick Florentiny   Martinique

Savings lost

The experience was horrible, the customer is nothing but useless and nobody would take ownership of the malfunctioning organization. They would hide behind fake answers to real questions. At the time the nation needs great services to attract people and keep the vision of the ruler of Dubai strong, this bank needs to change and learn that without customers and I mean happy customers, it is an empty shell.

13-08-2026

Russell Hornsby   United Arab Emirates

MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS

I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials.
During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress.
If you wish to contact her, the details I used are: Mrs. Tatiana Sorina
TEXT : ([email protected] )…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.

07-08-2026

HESHAM   Australia

Worst Bank ever

Dealing with First Abu Dhabi Bank (FAB) customer support is an incredibly frustrating experience. I spent over 30 minutes on hold just trying to cancel a credit card service. When I finally reached a live representative, they told me to visit a local branch.Upon arriving at the branch, the on-site staff refused to handle my request, stating card cancellations must be processed exclusively via the call center. Neither channel takes accountability, leaving clients trapped in a bureaucratic loop while unresolved fees accrue on accounts without clear explanation. I have sent dozens of emails without receiving a proper resolution. Avoid their services if you value your time.

26-06-2026

Asghar Abbasi   United States

Absolutely the worst banking experience I’ve ever had

Absolutely the worst banking experience I’ve ever had. FAB wasted 9 months of my time trying to open a business account, with zero clarity, zero progress, and constant delays. Every time I followed up, I got sent in circles or told to “wait” with no real updates. In the end, nothing was opened and no proper explanation was ever given. Completely unprofessional and frustrating experience. I would not recommend this bank to any business owner who actually values their time.

12-05-2026

Michael   United Kingdom

How I was able to recover my money back.

After losing $170,500 to an online scam, I felt devastated and unsure if I would ever recover my money. A friend recommended Mrs. Melissa Gilbert Agency, and I’m truly grateful I reached out.

Their team was professional, knowledgeable, and very supportive throughout the entire process. They worked diligently to recover my funds and kept me informed every step of the way.

If you’ve experienced a similar situation, I highly recommend contacting them: Email: melissagilbert 601(@) gmail. C om
WhatsApp: +44 (778=) 227=60=32

07-04-2026

Dambar Kumar Limbu   Nepal

Easy to Join, Impossible to Leave

​I am writing this to share my frustrating experience with First Abu Dhabi Bank (FAB).
​I was scouted by an agent who promised a “seamless digital experience” and an easy buyout process. Based on those promises, I took a credit card. However, the moment I needed to cancel the card for personal reasons, the “digital” and “easy” service completely vanished.
​The Timeline of my Frustration:
​Dec 25: Initial cancellation request.
​Dec 26: Visited a branch—they did nothing and told me to wait.
​Jan 2: Called the bank; promised a callback that never happened.
​Jan 6: Called 3 TIMES. Each time, I was told someone would call me “immediately.”
​Jan 7: Still no call. Still no cancellation.
​The Reality: The call center staff are very polite and kind, but they seem trapped in a broken system. The “cancellation team” is a ghost department. They make it effortless to give you a card, but they hold you hostage when you want to close it.
​If you are looking for a bank that actually respects your time and your right to close an account, look elsewhere

06-01-2026

Arun Kumar   United Arab Emirates

Unacceptable Customer Service and Delay in Account Closure

I am extremely disappointed with my experience at FAB Bank. The level of unprofessionalism displayed by the staff is unacceptable for a bank of this size and reputation. Basic customer service standards appear to be completely ignored — staff seem disinterested, and unwilling to provide clear or accurate information.

I requested the cancellation of my card, yet I have still not received a single call regarding this request. Despite continuously following up, I am repeatedly told to “wait for another two days.” This has been the same response since the day I initially raised the card cancellation request, with no progress or resolution provided.

What is particularly concerning is the clear disparity in responsiveness: for new services and sales-related matters, I receive repeated calls, yet when it comes to cancellation or service termination, there is no response at all. This selective approach to customer communication reflects poorly on the bank’s service ethics and priorities.

Simple requests take an unreasonable amount of time, and instead of offering solutions, employees pass responsibility from one person to another. There is a clear lack of communication, organization, and accountability. At times, it feels as though customers are treated as an inconvenience rather than the reason the bank exists.

Overall, dealing with FAB Bank has been frustrating and exhausting. I would not recommend this bank to anyone who values professionalism, efficiency, or respectful customer service. Significant and immediate improvement is required in staff training, internal coordination, and customer handling.

17-12-2025

Michael   United Arab Emirates

Poor customer service

am extremely disappointed with my experience at FAB Bank. The level of unprofessionalism displayed by the staff is unacceptable for a bank of this size and reputation. Basic customer service standards seem to be completely ignored — staff appear disinterested, poorly trained, and unwilling to provide clear or accurate information.
Simple requests take an unreasonable amount of time, and instead of offering solutions, employees pass responsibility from one person to another. There is a clear lack of communication, organization, and accountability. At times, it feels like customers are an inconvenience rather than the reason the bank exists.
Overall, dealing with FAB has been frustrating and exhausting. I would not recommend this bank to anyone who values professionalism, efficiency, or respectful customer service. Significant improvement is needed in staff training and customer handling.

13-12-2025

Jimmy   United States

customer service

you have to wait at least 1 hour before you can reach customer service, you’ll be on hold for sure a long time and even if they answer its not even a guarantee that they could help you.

20-11-2025

Belal Hossain Mohd   India

Poor customer service

Very bad and horrible customer service. since one month i am suffered for reapplying my new card always customer service center referred me to branch then i visit to bank they referred me to customer service. Really very poor service even one star not deserve

15-10-2025

Nigar   Pakistan

Very bad customer service! Don’t go with FAB!

I did a complaint about my credit card with Fab, regarding scammers. Somebody took money from my credit card unknowingly. I was trying to report the case to FAB customer service, but they are not responding to me properly. They don’t about their customer. They have the worst customer service I ever experienced here in banking system.

04-10-2025

Manal akash   United Arab Emirates

Misleading Promotion and Poor Customer Service

I am extremely disappointed with my experience with Dubai First Credit Card. I was promised a “free for life” card along with a 1,000 AED bonus, but after signing up:
• I have been charged fees despite being told the card is free for life.
• The promised 1,000 AED bonus has never been credited to my account.
• The salesperson who handled my application is no longer responding.
• When contacting First Abu Dhabi Bank, they are defending the salesperson instead of resolving the issue.

This feels like a misleading promotion and poor customer service. I would not recommend this credit card to anyone who expects honesty and proper support.

21-08-2025

Delma Panakal   United Arab Emirates

Customer service and complaints

The worse customer service through phone,person and complaints. NO action at all if any issues or complaints raised.customer service keeps oh hold for hours without resolving complaint

19-08-2025

Geeta Madhuri Amara   United Arab Emirates

Customer service

they dont have a free customer service line and it takes more than 20 minutes to speak to a representative and the issue is unresolved after 5 such calls

18-08-2025

Ali   United States

Bad

Worst bank I have ever dealt with in my entire life around the world, they dont have any competent employee and they keep saving and saving not to hire professionals

27-07-2025

Bahareh Arabi   Iran

Close account

Worst service you can see in whole life
I’m trying to close my account from last month Ithey are terrible I emailed them many times and mentioned what is wrong and I’m out of country but they just answer every week the same answer they even don’t notice what I’m saying , if you want waste your time and lose your mentality you should choose this bank!!!
That don’t value your life

20-07-2025

Nadeem   United Arab Emirates

Pathetic

This is extremely disappointing that loan disbursed 6 days ago but fund didn’t transfer yet.
No one is escalating there is no update.
Interest started but money with you only.
Even social media complaint they don’t care..no action taken
I haven’t seen such process in my whole banking career.
What kind of bank is it? No one respond on any complaint.
Pathetic service, This is not accepted.
Please do not trust..we are complaining since 5 days but there is no concrete answer.
‼️‼️‼️‼️‼️

15-07-2025

Yasmin Flora   United Arab Emirates

Misleading Referral Information & unprofessional conduct

Subject: Complaint Regarding Misleading Referral Information and Unprofessional Conduct – Sandeep Sharma Anoop Sharma

Dear FAB-Dubai First Customer Service,

I am writing as a current client of FAB – Dubai First to formally raise a concern regarding the misleading conduct and unprofessional behavior of one of your representatives, Sandeep Sharma Anoop Sharma.

This individual repeatedly contacted me regarding your referral program, having previously convinced me to apply for a Dubai First credit card. He recently encouraged me again to provide a referral, claiming that I (or my referred friend) would receive a free travel voucher as part of the promotion.

Trusting this information, I referred a friend who was later approved for the credit card. However, once the referral was completed, the same person became hostile and dismissive when asked about the promised travel voucher. Prior to the approval, he was very persistent and repeatedly followed up—but afterward, his tone changed, and he seemed irritated by our inquiries.

This is extremely disappointing behavior, especially from someone representing a reputable bank. His approach felt deceptive and solely motivated by meeting a quota, rather than genuinely assisting clients.

For your reference, I have screenshots and ID of this person to support this claim and prevent future misconduct. I hope this issue is taken seriously to ensure that other customers are not misled or treated the same way.

Thank you for looking into this matter. I await your response and a resolution to this issue.

08-07-2025

Vipin   United Arab Emirates

Customer service and compliance response

If anyone wants to make their life with more difficulties and tensions, I would to recommend FAB Services. I won’t consider FAB as a Banking Services. It’s a Money Laundering management system. They offered Credit cards with hidden charges. And if anyone wanted to reach out them they don’t answer on time and if they take the calls they blaming on each other staffs. I never experienced a banking sector like this.

08-07-2025

John   United Arab Emirates

Account

I’ve been attempting to contact your customer service regarding my account closure, which I initially requested at your Dubai Diera City Centre branch. Unfortunately, despite informing them that my company had ceased operations and I no longer had a job, my account remains active and is accumulating a significant negative balance due to monthly fees, currently standing at approximately AED -1,000.

As I’m currently unemployed and facing financial constraints, I kindly request that you expedite the account closure process and waive the outstanding fees. I’m eager to resolve this matter and would appreciate your prompt assistance in closing my account.

06-07-2025

Nazma Faiz   United Arab Emirates

The worst bank in the world

Extremely disappointed with the service and staff at FAB. Despite being a long-standing customer with a home loan, auto loan, credit card, and salary account, the level of customer service is unacceptable. My complaints and concerns have repeatedly been dismissed, and the staff has shown a lack of competence and accountability. I feel completely stuck with this bank — it has become a source of constant stress. To make matters worse, their call center is nearly impossible to navigate, and the AI system is frustratingly ineffective, leaving no option to speak to a human representative. I sincerely hope someone takes ownership and resolves this.

03-07-2025

AMIT   India

FALSE SERVICE

BAD SERVICE

02-07-2025

Irfan khan   India

Bad bank not supprtive

This bank just wants to sell there products once you get there loans or card that’s it
You are slave to this bank. They don’t ask any documentation to provide card but for increment of limit they made yo terrible ask to come again and again
Stupid bank

27-06-2025

Angelica   United Arab Emirates

Lost cheque book – poor clients relations

Customer service is extremely poor. No attention to customers and zero follow up. Had to call back 5 times as they managed to lose the cheque book I requested ( of which 3 i have been waiting in queue for 30 minutes). The delivery company they partnered with is unreliable and messy as FAB communication and internal coordination. Not only I was not supported , the team was rude, patronizing and brushed me off ( after calls and 2 weeks of follow ups) with the delivery company customer service number and the request of me sorting the collection of my cheque book by myself without even thinking how critical the issue is: cheque book lost.

15-06-2025

Thida Swe Zin   Myanmar (Burma)

A Frustrating Journey with FAB Bank!!!

A Frustrating Journey with FAB Bank!!!

It all started when I opened a bank account with FAB through their mobile application. At the time, I didn’t fully understand their policies, but I thought it would be convenient. Unfortunately, I stopped using the account within just two months. I began receiving scam calls, and then saw that a portion of my funds had been blocked. That’s when I decided I no longer wanted anything to do with the account.

Fifteen months have passed since I last used that account. I even changed my phone number, so I wasn’t aware that FAB continued to charge me monthly fees for not maintaining the minimum balance—something I’ve found difficult to manage since I moved to Dubai.

Concerned, I visited their Mall of the Emirates (MOE) branch several times, hoping to resolve the issue and close the account. To my shock, the account had built up a negative balance of nearly 3,000 AED, even though I hadn’t used it at all. They asked me to pay 500 AED to initiate the closure process, which I did on the 23rd of May. I also signed the necessary paperwork, and they assured me I would receive an update within three to four days.

Since then, I’ve been following up regularly. But every time I contact them, they say there’s no update or data showing the account closure in progress. I asked them repeatedly to keep me informed, hoping that everything would be taken care of. Just as I began to feel a bit more relaxed, I received yet another email—FAB was charging me again for June.

When I called to ask why, I was told the account was still active and that I needed to wait longer. This has been exhausting. I’ve visited their branch 5 to 6 times, explained my situation, and done everything they asked, but still, nothing is resolved.

Now I feel ignored, helpless, and honestly quite hopeless. Where can I turn to get real support for this matter? I just want this account closed and the endless charges to stop.

#FABbank #FAB #Fraud #UselessCustomerCare #zerotrustsecurity #minimumbalance #stopusingFAB #UAE #Dubai

11-06-2025

RAKESH KUMAR   United Arab Emirates

You Want PEACE or STRESS?

You want PEACE or STRESS; choice is YOURS.
I made a mistake, and dont want you to make a mistake. Dont Open account with First Abu Dhabi Bank, it will HARASH you to the core. Bullshit and pathetic service. You cannot connect to customer service; neither visiting Branch will help. So, I will leave upto you to decide. The employees working in the Bank are incompetent. The Cheque clearing department is pathetic, people working are usless and non-educated.

04-06-2025

SM   United Arab Emirates

Phone banking

while calling phone banking for an urgent thing, no one answer the call. it goes to auto answer system and cannot speak to a customer service person. I want to cancell my card and now I am stuck. No way to do this.

22-05-2025

Arpan   Pakistan

Worst Service Ever

Never fall for their offers. Worst service

16-05-2025

Chapendra   Nepal

Customer service call

I waited for half an hour to talk with customer service representative then I had to disconnect

02-05-2025

Prasad pandari   United Arab Emirates

Agent Cheated with expired offers

The bank agent gave inaccurate information and misleading offers while opening multiple product package accounts without any follow-up. Consequently, I did not receive the promised offers from the bank. Additionally, the agent failed to disclose important details. Attached is the letter I sent to the bank manager, detailing the offers provided by the agent and the complaint registration code. Before opening an account with this bank, everyone should exercise caution. It is essential to verify offers directly with the bank’s customer care instead of relying on agents. When I tried to cancel my account, I was informed that a cancellation fee would be charged if the account was closed within six months. Therefore, I have to maintain the required minimum balance in my account. I spent a long time speaking with customer care and the experience was terrible—even though it’s a paid service. It ended up being a complete waste of time.

22-03-2025

Ekhlaque Ahmad   India

Customer Experiense

Pathetic experience with FAB bank. I was receiving my salary in FAB bank and had a credit card linked with same. When I got ful and final settlement they blocked that amount and also blocked my credit card. The worst is they removed credit card from my account. Which means I have no access so that I can raise request to cancel my card. I went to bank to raise cancellation request, they adjusted more amount than liability.when I requested for refund of excess amount, they told it can be requested only after 45 days. After 45 days, i have following up to get the excess amount but still not received.
I would not recommend any one to open an account with FAB bank.

17-03-2025

JUNAID SULAIMAN   United Arab Emirates

Customer Care Number

I spent a long time talking to the bot (600525500), and it was terrible—even though it’s a paid service. I wasted so much time and still didn’t get anywhere. The bot was extremely frustrating, very slow, and made me feel like throwing my phone and breaking it.

13-03-2025

Roberto   Italy

Fraud

Opening a criminal case against this Bank for fraud

01-03-2025

Abigail   Philippines

Fraud bonus package offer with loan /bad customer experience

I would like to share this experience as to new client who will do a loan from this bank to not proceed with any of their offers.

To start with i startted transferring my buy out from enbd made a huge mistake (doing it ) going to this FAB bank promising a bundle pack bonus of aed 7,500 after third salary. Tried contacting the agent who process the loan and began to be not reachable.
File severral complains from september then told me it will be beggining of december, then when i called again by end of december, they told me by beggining of january and i even visited their branch in dubaimall to inquire the bank agent sent an email to the person who process my loan from beggining as he mention he is already a supervisor( ghouse) and he will call back the next day but clearly i did not receive any call back.again ignoring clients after the service.

Then until today i receive none and im really dissapointed with how they trick their customer closing the cases and complaint which are not resolved.
Just for you to get the clients and then leave them hanging.
Im really expressing my dissatisfaction to the customer service who’s filing the complaint then no action taken they just leave it like that passing you to different people then closing the case without inforning??? Why is that???
Kindly deal with your customers fairly with dignity and honesty.

10-02-2025

Jenda   United Arab Emirates

Absolutely horrible customer service

Absolutely horrible customer service, if you need to handle something you will never be able to do it. Worst experience, to reach their customer service is harder than reaching a Pentagon.

17-01-2025

Imran   Pakistan

Minimum charge

“I had a very bad experience with First Abu Dhabi Bank. The service was poor, and I encountered zero customer support. It’s clear that the staff needs more training to handle customer inquiries effectively. Based on my experience, I would never recommend this bank to my friends or family for opening an account.” My complain number 2501131997175

Feel free to adjust it as needed!

17-01-2025

Se   United Arab Emirates

Scam

احذروا من التعامل معهم انهم مجموعة من المحتالين
تواصل معي مندوب البنك ، mohammad shoeb
واخبرني ان البطاقة مجانية مدى الحياة ، تفاجات بعد ان حصلت عليها ، انهم خصموا مني 420 درهم قمت بالتواصل معهم من احل تقديم شكوى
الكل ضمن البنك يعلمون بعملية الاحتيال هذه ، يقولون لك سنرفع لك طلب شكوى ثم ياتي الرد من قبلهم ، تم
رفض الطلب ..
لا انصح اي احد بالتعامل معهم

08-01-2025

Ashen Silva   United Arab Emirates

Unfair Charges and Poor Customer Support by FAB

I am extremely disappointed with First Abu Dhabi Bank (FAB) due to excessive and unfair charges applied to my account, which have caused significant financial distress.

On December 28, 2024, I cleared an outstanding payment of AED 2,213, including monthly fees and block charges. After making this payment, I contacted FAB customer support to close my account. Despite clearing my balance and requesting closure, I was charged an additional AED 175 for debit interest and monthly fees on January 2, 2025.

When I contacted customer support again, I was informed I had to pay an additional AED 200 to settle the account, which I paid immediately, bringing my total payments to AED 2,413. Shockingly, I realized FAB has charged me 12 months’ worth of debit interest (AED 175 × 12 = AED 2,100) despite my cleared balance and account closure request.

When I requested a refund, FAB informed me that they could only refund AED 1,000, which does not cover the excessive charges I have incurred. This response is unacceptable, as these charges were taken directly from my salary, leaving me in a very difficult financial position.

FAB’s handling of this situation has been unprofessional and unfair. I am appalled by the lack of clarity, poor customer support, and unwillingness to address the issue. I kindly urge others to be cautious when dealing with FAB, as their practices have caused me undue stress and financial hardship.

08-01-2025

Fajaru Sadiqu   India

Very bad bank service ever

Worst Bank Ever
This has been the worst banking experience of my life. The customer service team exhibits extremely poor behavior and is highly irresponsible. When I submitted a request, they claimed it was processed, but when I followed up, they had no record of it. To make matters worse, I had to wait over 30 minutes in the customer care queue just to speak to someone. I do not recommend this bank to anyone.

24-12-2024

Maria Gene Afurong   United Arab Emirates

Fraud report was unresolved and suddenly case closed

FAB is very disappointing. I am a valued client for more than 10 yrs. but regrettably FAB did not make any immediate/urgent action to stop the payment to the fraud merchant. I filed a fraud transaction on 13th Nov. 2024, evening, I phoned the bank in a matter of 3-7 minutes after I received the sms of a fraud transaction. I reported a fraud transaction who took AED8,484 from my credit card instead of AED212.27. The FAB fraud customer service took 15-20 mins. to answer the line so that the complaint was recorded and relatively blocked my card at 20:37pm. If FAB do their due diligence and immediate action on the same time I reported it, they should have stop sending payment to the fraud merchant. Today 9 Dec 2024, First Abu Dhabi Bank just closed my case and let me pay the AED8,484 because of their negligence of duty.
I hope this complaint was brought to the higher authorities of the bank to investigate further and for them to provide extreme security to their client. All the supporting documents including dispute form was submitted on the same date (13 Nov. 2024) the fraud occurred.

09-12-2024

Kevin Fernandes   United Arab Emirates

After 45 mins on call still not able to connect to Customer Service

This is the worst bank customer service ever had.. cannot speak to anyone human.

06-12-2024

Askar Choriev   United Arab Emirates

Dishonest with customers

Don’t trust agents from this bank. They will sell the loan services together with the insurance as bundle. Even after repaying the loan you will still have a chance to pay for insurance that will get renewed automatically every year without your consent!

18-10-2024

Vahe   United Arab Emirates

FAB is the worst bank in UAE

I am extremely disappointed with First Abu Dhabi Bank (FAB) and feel compelled to warn others about their misleading practices and poor customer service.

I applied for their cashback card as part of a promotion where I was promised a free travel voucher upon spending AED 7,500 within 60 days. I went through the entire process, opened all necessary accounts, and even spent more than the required amount within the time frame. Everything was done exactly as instructed by the bank’s agent, who assured me that I would receive the voucher.

However, when it came time to claim the voucher, I was given one excuse after another:

First, they said it was a mistake by the bank employee, claiming they didn’t apply the promotion to my account.
Next, they said I wasn’t eligible, despite fulfilling all the conditions.
This situation is even more frustrating because I applied for the same promotion at the same time as a friend, and he had the exact same issues, but after a couple of fights with customer service, he received his travel voucher. How is it possible that we both followed the same process, fulfilled the same requirements, but only one of us got the reward? It clearly shows a lack of consistency and fairness in how FAB handles its customers.

I even had a 1.5-hour call with customer care, but instead of helping me, they refused to open a complaint case or resolve the issue in any way.

Additionally, I was charged an application fee of AED 369, which I was told would be refunded after 2 months. It has been much longer than that, and I have yet to receive my refund.

I have lost all trust in FAB. They mislead customers with false promises, refuse to take accountability, and provide terrible customer service when issues arise. I strongly advise anyone considering this bank to think twice. There are far better, more reliable banks in the UAE.

Don’t make the same mistake I did – FAB is not a bank you can trust.
I’m going to close all my accounts I have with them.

14-10-2024

WASEEM RAHEEL   United Arab Emirates

Card charged

Any buddy can charged the master card and then when you cal the bank you can not get the customer service easier it’s very difficult to reach this bank very bad service two times they have charged me without my permission why because no security in the master any buddy can take your money is this is why I open my account in thi bank very bad unacceptable

02-10-2024

Mustafa Al Izzi   United Arab Emirates

Complaint

Review for FAB…
I have been extremely disappointed with the service provided by FAB, especially my assigned RM. She is consistently unavailable, rarely responds to queries, & when she does, it’s always with an excuse about personal matters or being on leave. I raised an important issue regarding a returned cheque over four days ago, & I’m still waiting for a response!!!

The lack of professionalism & accountability is concerning for a bank of this stature. Customer support is essential, but unfortunately, FAB falls short in this regard. That said, I believe FAB has the potential to improve & deliver better service. I hope this feedback helps them address these issues & enhance their customer experience moving forward.

Would not recommend if you expect timely & professional assistance, but I trust they are capable of doing better with the right improvements.

21-09-2024

Jerrylyn   United Arab Emirates

Relationship Manager Experience and Online Banking

We are dissatisfied with the services provided by FAB, particularly to their Relationship Manager and online banking platform. We have experienced a lack of attentiveness, competence, and client focus. Furthermore, their online banking system lacks essential features, necessitating the physical submission of original documents to their office, in contrast to the paperless system offered by ENBD. Additionally, their relationship manager’s responsiveness is notably slow, with simple requests taking 2-3 working days, compared to ENBD, which can provide requested documents within an hour through their online banking system.

18-09-2024

Arooj Mehraj   United Arab Emirates

It’s a scam

The sold me the credit card service mentioning its free then charged the annual fee also the card gets blocked whenever there’s a transaction

18-09-2024

Felix Kate   Greece

How I was able to recover my money back..

All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.

16-09-2024

Betty   United Arab Emirates

Worst online customer service ever – stay away from FAB

If you have any issues with your account, mortgage, loan…etc. it is almost impossible to reach anyone, you can wait for hours and no one will pick up the phone and if they do , will still not get a solution as their verification system lacks common sense and call center agents are like parrots, just read the texts in front of them without using common sense or actually listening to customer.
Complete waste of time!

27-08-2024

Lenie ann   Philippines

International Transfer

So disappointing i trusted too much on this app ending its not good they deduct my money but the transaction was failed? Since august 1 i didnt get any update i just recieved the automatic email no one assist me i dont know how to contact as well please do something

03-08-2024

Michael paquibot   United Arab Emirates

Cashback not provided

Cashback not provided after I apply for personal loan. The agent fooled me. Said that they offer 7500 cashabk when i apply for personal loan with them, after the first installment. Cashback will be released. But its a lie

19-07-2024

AL   United Arab Emirates

Worst bank in the uae

Fab bank is the worst bank in the uae helping frausters and having share with them . Minting poor account holder money .

Shameless bank

13-07-2024

Rajiv Pathak   United Arab Emirates

Credit Card Fraud Due to Bank Negligence & Inefficiency

My Fab credit card was debited without authorising through the OTP. I received 3 OTP which looked identical to the FAB OTP but mentioned a unknown vendor – so I ignored these messages. Within a minute my card was debited – I cannot make a payment of Dhs 10 without entering the OTP and here without the OTP a much larger amount has been debited.
They are not willing to accept this as obviously there was a a loophole in the banks system which someone has hacked in.
All are trying to save their jobs while maintaining their normal high level of inefficiency. Any thing goes wrong – charge the customer as the customer has no recourse against the bank.
Very frustrating and disappointing to deal with an organization which is so inefficient and inward looking while the employees are only interested in keeping their jobs – the customer is not relevant at all so let the customer pay and suffer for the banks mistakes!!

07-07-2024

Abdul Samad   Pakistan

Without Reason Block My Card And Charge The Money

Without Reason Block My Card And Charge The Money

31-05-2024

M yousif   Sudan

FRAUD BANKING

If you want to hand the banking system use their bank and if you want to lose money use their services

29-05-2024

Ahmad Qasem   Jordan

10th times visit with Bad experience with FAB Mirdif city center

Bad customer service by all means starting from meeting customer to customer service itself to dealing with client and completing task, very slow, low competency, low level of dealing with clients, rude, unhelpful, frowning face with all
There customer service agents. If Management is involved, this would never ever happen. Thanks for sleeping branch Manager sitting socializing and never met with any client during operation to
Ask about level of service

29-05-2024

Mukesh   United Arab Emirates

Customer Service Frustrations: A Tale of Mortgage Loan Applications

I applied for a mortgage loan with FAB, and they impressed me by providing pre-approval within just one day. However, I later received a better offer from another bank. Upon requesting my agent to cancel my application with FAB, they agreed. The process with the new bank was smooth until they discovered an open request on my AECB report. They advised me to contact FAB and close the request. Despite spending over a month trying to cancel the application, and investing more than 100 AED in calls and numerous emails, the customer support from FAB was disappointing. Each time I contacted them, they assured me of sending follow-up emails, yet there was no response. It’s frustrating how they seem to prioritize acquiring customers over providing adequate support. Fortunately, I chose not to proceed with FAB in the end.

19-04-2024

Bhavin   United Arab Emirates

Beware of Gems reward card

Fleecing parents by sending misleading messages without proper details when school fees are to be paid. Nowhere do they mention there is processing fee for converting full year’s fees into 12 EMIs in their message received last month. Processing fee almost nullifies the money saved by using their card.

Bank executive expect us to remember all their communications sent last year around as if they can remember everything without their secretaries. 🤣

Now we know how they show profits year on year by fooling customers wherever & whenever possible.

03-04-2024

Madeline kapasa   Zambia

Worse services

This bank is not good, worst bank I have ever used.went to this bank couple of times telling them I want to close the account,they told me to apply on my own online,you know the system then so it on my behalf on my phone it was impossible for them.
I informed them to make the account a non banking account,they sent me to get documents to do that when I went back,they requested for more papers that wasn’t even relating to my request,
I was told in four days the account will be closed but nothing,
For three months,I have faced this issue,
Worst bank I have ever used we are customers but the services we are getting are bad.
Closing an account is ones decision not the bank,why not be helpful.
One Indian lady in DCC branch was so rude regarding this issue,you calmly talk to people not like you are sounding people,
Untill today I hvnt sorted this issue for the reason unknown.

02-04-2024

Roman   United Arab Emirates

Never. Just never again.

Never trust your money to this bank. You will never get them back. They will lie to you at every step. Lie about conditions, lie about terms, lie about benefits, lie about duration.
Trying to get back my fixed deposit for 3 months already. I was cheated by customer service manager Nidhin K.M in the beginning and in the middle of my cooperation with FAB. Im sure he would cheat me again and again, but he just stopped answering my calls and messages. All complaints from me through the website are probably go right to this guy cuz he is my manager and this guy just closing them “we were unable to call you” but no one called and no one even tryed to get in touch with me. Same things happen in branches. Elite managers never try to help you, they just there to take your money and submit issue requests which will never be solved. Never. If miracle happen and someone from FAB would be so kind to help me or get the full story with messages history and evidence, you can easily find my details using my deposit account MM2314700177

25-03-2024

Roman   United Arab Emirates

Never. Just never again.

Never trust your money to this bank. You will never get them back. They will lie to you at every step. Lie about conditions, lie about terms, lie about benefits, lie about duration.
Trying to get back my fixed deposit for 3 months already. I was cheated by customer service manager Nidhin K.M in the beginning and in the middle of my cooperation with FAB. Im sure he would cheat me again and again, but he just stopped answering my calls and messages. All complaints from me through the website are probably go right to this guy cuz he is my manager and this guy just closing them “we were unable to call you” but no one called and no one even tryed to get in touch with me. Same things happen in branches. Elite managers never try to help you, they just there to take your money and submit issue requests which will never be solved. Never. If miracle happen and someone from FAB would be so kind to help me or get the full story with messages history and evidence, you can easily find my details using my deposit account MM2314700177

25-03-2024

Richard N   United Arab Emirates

CREDIT Card

I always held such establishments in the highest regards considering they are in Dubai. But was greatly disappointed in how they communicate and operate. Let me put this is better context, I applied for a credit card and I have gone back and forth with poor communications coupled with abrupt visits only for the application to be denied. You guys should communicate better.

20-03-2024

Muhammed ansar   India

Customer care and bank has no collaboration

Very bad experience from bank especially Diera city center branch customer care service.
The issue started regarding credit card which I was not used but unfortunately I activated the card.
After long time I visited Burdubai branch they advised to connect call center. They are not responding regarding this each calls each persons give different way and after one month follow up finally they said card is perused.(means card expired )
Then I requested them to cancel bank says they can’t do everything will be customer service….
Finally I visited Diera city branch customer service I start to follow up them they are also not responding well to cancellation..
After long follow up again send several email to their customer services they cancelled card and I waited for 46 days as per their advice.
After competition When I called customer service they cannot generate the request and they says to meet branch

Note: 1.No value of customer time, customer service representatives Diera branch especially men Mr.mohammad very bad argument doing as he is the boss ,no customer care coordination between call center n branch..

08-03-2024

Uma Sharma   United Arab Emirates

Fab service: Not getting the promised cashback despite promise and confirmation on call

I had a very bad experience with FAB, the bank where I have put almost all my savings and have my salary account. I was promised cashback of 2500 when I opened my loan account with FAB, this was confirmed by customer service executives also on the call which they denied on the next call and accepted on the next call that it will be paid in the form of reward points but then again, nothing got credited to my account for almost an year despite promises which are available on the recorded calls however y he bank service team didn’t bother to check those recorded calls and closed my complaint without any confirmation, this was a clear case of cheating and FAB Customer Care team, and back end service team and the manager who provided me the loan are all responsible for it , I asked the customer care team for escalation email which was also not provided to me, it’s been a year. This issue is not resolved yet, and whenever I call the bank, they don’t take any interest in properly reviewing and closing the matter.
Very Disappointed, wish I could exit however, since my alone is with FAB, I’m stuck

07-03-2024

Juliana Samuil   United Arab Emirates

CRS issues

Dear reader, I’ve been trying to Close my credit card for a Year, About the Service, I do not understand Why The won’t let me close my Credit card. Last time I called I’ve Talked To An employee called (Amir Khan) I’m sure that’s not even his real name He was the Most disrespectful And Rude person I’ve ever spoken To He didn’t tell me what’s the issue he was screaming at me and the worse part is that he didn’t even come up with a solution to help me out. He also said “ You don’t tell me how I do my Job “ So I asked for his manager then he proceeded to say he is the manager. I’m pretty sure You will have records of the call please Check The recent Call I’ve made to the department. I hope someone will rectify this for me as soon as possible.

29-02-2024

Alex   United Arab Emirates

Rude, unprofessional

We went in for a joint account. They said it may not be possible as I needed an account for 6 months. They assured ne it had nothing to do with what gender the main income earner was. Turns out that was a lie. They are exist and backwards. The staff at Deira are unfriendly.
No focus on customer service. Instead of serving customers they shoe them away. We were told only one person could deal with the opening of the account which made customer service almost impossible and is ridiculous. As I pointed out “what if he died?”. Cancelling the application due to only one person being able to deal with it was nearly impossible but worth the wait. I never want to deal with this bank again.

20-02-2024

Karolina   United Arab Emirates

FAB Share Credit Card

I have been using this credit card since October 2023 and used to get sharepoints (as advertised) on all of my transactions. Then suddenly in January, I stopped receiving any sharepoint. I called their customer service several times without receiving any answer. I sent several e-mails to complain also no answer. It seems that they have the “file a complaint” function on the app just to tick the box and look like a respectable institution. But in fact they are not!!!
This is the most unprofessional bank I have ever dealt with. In fact, it’s a supermarket not a bank!!!!! Their main objective is to sell credit cards (as if they were potatoes) without answering customers’ enquiries. It is so disappointing to see a bank operating in the UAE treating its customers in such a way without any action from the Central Bank.

16-02-2024

Jean Nicodemus   United Arab Emirates

Merging accounts

Been waiting for long for an update, so I came again to the center and talked to Roy about it and he said he can do it which the other agent said they cant. Just need to wait now for 2-4 days for it to be merged. Hopefully, it will be completed. Thank you!

07-02-2024

Samer Allaf   United Arab Emirates

unseccusful transaction by Al Fardan but still they FAB deducted the money

i have made two transactions via Western union / al fardan but for some reason it get rejected due to a system error but still FAB has deducted the amount. post checking with the 3 parties, including Central bank, FAB claimed that amount is hold by Central bank, i sounded am money laundering. when i called Central bank, they said we never hold any money, and they said FAB are giving false information. post calling FAB and started shouting, the supervisor said it is under our somesort of departement investigating why the amoutn is rejected, who gives a shit why, return my money if it was not reached to WU. so they supervisor said it will take 5 days, knowing that on the same day one call center Sir withing 48 hours the amount will be returned, today is the 5th day and no one even called.

02-02-2024

michael   Germany

salary account opening with a boundle of i save account cashback offer of AED 2500

they had a promotion in July 2023. If you open a i save account with a salary account you will receive a cashback as froeiner of 2500 AED . First they said after 3 month and 2 month of the first salary but of corse never came. I opened to compains at the central bank but it think they cover their cheating pls i beg you dont trust these cheaters even they mentioned on their official website they are layers and cheaters the central bank covers them you can contact me at [email protected] any time i give you all info i am not indian not paki not any other discrimintated nationality in the UAE i am German

29-01-2024

azhar   Pakistan

Worst and worst they are

swear to God If I could put zero stars I would do that…they took money from the account many times while I was using it and receiving money every month and when I stopped using it they start taking 25 aed + 175 aed every month as a fee which is very high.Then,I have been calling customer service agents for months to solve the problem and close this account and they cannot help me to clear transactions and proceed with the closure.

06-01-2024

Marco   Italy

Unsatisfactory Experience with Loan Services with Ganitha Dravidan

I recently had an unsettling experience with an agent named Ganitha Dravidan, who represented herself as a loan facilitator. I was promised a loan on the condition of transferring my salary to FAB. Unfortunately, the promises made regarding the loan and its interest rates were not fulfilled.

The interaction began with assurances of a straightforward loan process. However, as the procedure progressed, there were inconsistencies in the information provided, especially concerning the interest rates. Despite adhering to the initial requirements, including transferring my salary as instructed, the loan I was promised was never disbursed.

This experience has left me feeling misled and I am concerned about the legitimacy of these offers. I believe it’s important to share this experience to caution others who might find themselves in a similar situation. I urge potential clients to exercise due diligence and seek thorough information before proceeding with similar offers.

04-01-2024

Saradhi vijaya   United Arab Emirates

Over due charges without informing the reason for overdue,

Money is being charged without evev leeting customer know what is this being charged for

01-01-2024

Sherri   Philippines

Guy called “wasim” MOE branch

I came to MOE branch to talk with someone about email response about my card dispute. Guy named wasim in front desk spoke with me with no help, very rude, unprofessional and does not want to listen to any of my information. He dont want to give me any token at all- He keeps on saying call the customer service! He’s no help at all.

25-12-2023

Mehmood   United Arab Emirates

Credit Card Fraud

Beware of the fraudulent sales representatives from Dubai First FAB, when it comes to Credit cards offers. Rightfully confirm the credit card information (offers etc ) provided by the sales representative , by directly calling FAB/ Dubai First contact centre.
Some sales representatives are providing falsified information and pushing the customer to apply for card and nobody bothers to take action against them. It happened to me just recently so want to caution general public about this fact.

11-12-2023

Keerthi   United Arab Emirates

About cheque book

I was in an emergency to get a cheque book from fab and I applied through the mobile application and it shown that my account in restricted for a cheque book, I visited the fab branch in Sahara center and the person who was there to help me said nothing to do from here call the customer service itself nothing fishy about my account and my account transactions are perfect and or apply through the ATM machine I tried the ATM machine also and it didn’t work, again I call the customer care and one of the team member said they will submit the request,call them back after 48 hrs and they said my Emirates ID is expired that’s the reason why I’m not able to get the cheque book but but Emirates ID still have a validity for more than 6 months,again they resubmit the request and after 48 hrs I call them then another’s team discribed me another reason my Emirates id is not upadated how can they say like that… first day they said id expired thats the reason ,for the very second day they are telling my id is not updated….very disappointing and unfair situation..how can we trust such a non client oriented institution verymuch fed up with this….

09-12-2023

Satya Mandal   United Arab Emirates

Credit Card

Very bad experience with FAB credit card. They are fraud no. 1. Offered me credit card with “no annual fees” + 800/- cash back in 45 days. Guess what, after receiving 1st statement, they charged membership fees + other related charges. When called their call center, they informed me that there no card “free for life”. All cards are chargeable.
They will setup an internal inquiry but they will not notify me the result (laugh).
+971 54 433 8420, this is the number of the person who mis-guided me with false promises and incorrect details. I wasted 10/15 days behind them, finally ended with paying all fees. Guys be aware and take details in their letterhead, before going for any deal or better avoid any kind of deals with this bank. They are really inspiring us to go stronger!

04-12-2023

Gulara   United Arab Emirates

FAB is not safe Bank

2 month before unauthorized transaction, total 118,881.54AED were deducted from my account, I didn`t received any OTP for all these transaction. Went immediately to Bank, requested to reverse the transactions, they insist to report Police, I did the same. Despite police intervention and the perpetrator being held accountable, FAB has not taken any action to refund the unauthorized amounts. Emails and calls to the Bank’s customer care service yielded no results, with consistent responses that the matter is with the fraud team. Despite our follow-ups, there has been a lack of communication from FAB’s end, and the bank’s responses have been unreasonably delayed. After 60 days Bank sent e-mail, “Thank you for writing to us. We would like to inform you that the transaction is older than 60 days and hence is out of the dispute frame“.

30-11-2023

Yanina ADAMS   United Arab Emirates

FAB NAKHEEL MALL

Worst costumer service EVER. They treat you like you are no one. I went 2 times to the FAB Nakheel Mall and the service was horrendous. Starting from the man at the reception stand. He ignored my questions and run ways from me. The lady after was in a totally bad mood and gave me the wrong instructions to open an account. I came the next day with the documents she required and another lady, with a really bad attitude sent me home basically. WORST SERVICE EVER!

09-11-2023

Rashed   Pakistan

Very bad customer service management

(Dated: 26/10/2023) Actually before one week I visited Mall Of The Emirates branch to open current (salaries) account in FAB, the female staff on reception were not allowing me to take token from the machine as she started asking me too many questions as if I’m In front of investigation agency. Finally when I got the token and after an hour when my turn to the counter with bank staff communication, after few questions he became irritated and shown very weird attitude and his behavior was really ackward. Anyhow I were told that I can open any sort of account through FAB application so I came to my residence and installed FAB application. I fill up all the form through FAB application and sent to them. In few minutes I received an acknowledgement through [email protected]. until now, I didn’t get any positive response.

I MADE A WORLD RECORD WITH FAB by sending them almost 100 emails and in reply of each email I got only acknowledgment but no one from FAB contacted me until today.

THE MOST WORSE CUSTOMER SERVICE.

The above detail is honest and for those who want to open bank account with FAB to understand there are many other good banks in the UAE.

I’m pretty sure after reading my review, the FAB social media team will reply with apology but they will not do reform. This is what they can do!

25-10-2023

Shoaib khan   United Arab Emirates

Worst Experience with Fab bank

Pathetic Customer Service

24-10-2023

RUPJYOTI BARUAH   United Arab Emirates

Customer Experience

PATHETIC. UNPROFFESIONAL. Mobile banking service won’t let you to reach customer service. Even if you reach customer service option, they won’t pick call.

03-10-2023

Qasim   Pakistan

Account closed

I will pay my all fine and i request to close my account but again give me fine its chetar

30-09-2023

Koshy   United Arab Emirates

Mobile application

The worst mobile banking application I have ever used. Full time under maintenance

28-09-2023

Safouan Ghrib   United Arab Emirates

Worst customer service ever ….

The worst customer service among all banks in the Emirates. I paid the debt and submitted a check for the full required amount about a month ago, and until now the check has not been deposited in my account and I have not received the clearance letter, which has resulted in additional fines being imposed on me. I do not recommend dealing with this bank at all.

26-09-2023

Waseem   United Arab Emirates

Poor service

I am trying to use the FAB app for DU billing, but each time it deducts AED 300 and sends me a message that it’s unsuccessful! Really? I received AED 300 back after sending an email; however, there is still a pending AED 300 for a second transaction that they billed me for and sent a message saying it’s unsuccessful! Really? I can’t even trust the FAB app to charge my DU number?

11-09-2023

Scott Marshall   United Arab Emirates

Poor service

Awful experience tried to change my mortgage for 4 months and I was ignored for 4 months. So unhelpful and had the worst experience.

07-08-2023

AJ   United Arab Emirates

Worst Call center ever

They have the worst call center ever, you cannot reach to a human advisor

05-08-2023

Elyas Khrapov   Uzbekistan

Very bad experience. Worst service

If you want to lose 2 hours of your life better to go there. Bank worker abandoned to open account without freezing money on their savings account.

04-08-2023

Matthew Wassim S   United Arab Emirates

Unprofessional bank

Hello, this is the worst experience I face by a reputable bank (FAB) in The UAE

I have sold my car Bentley through bank loan (FAB) 2 weeks ago and I have no clear response about my Cheque status
Any other bank in the UAE takes 3 to 5 days to issue the payment

value AED 618,775
LPO Reference number : 3006033
FAB Representative Robin Suku

This is unacceptable and I will be traveling soon I need the Cheque to be deposited in my account as soon as possible
As I have to send this case to the consumer protection if there’s no action taken by this bank

31-07-2023

Eva   United Arab Emirates

Chat you in the Mortgage pre approval

They offer better interest rates on mortgages but the pre approval is done on loans without proper checks. They pre approve and then the paperwork processing takes more than a month keeping us waiting and following up constantly only after a month and spending initial costs from our side, they come back stating loan is rejected verbally with not an acceptable reasoning. Refuse to send email regarding rejection. We’ve not only lost our money but also time and efforts. Customer care has not reverted on our complaint either.

Never choose FAB!

27-07-2023

Dj   United Arab Emirates

Poor customer service

It is hard to fix an issue with FAB.
Blocked amounts/ Discrepancy and wrong debit you try to ask they do not care or either leave you alone.
No accountability and No response.

Sent several emails not a single agent contacted me.
When you try to raise a complain they do not enter it.
You have to solve it yourself 🤣

12-07-2023

ZS   United Arab Emirates

Talk to useless BOTs on Customer Care paid numbers without any resolution.

Worst Customer Care Helpline. The BOT is crazy and useless. After long waiting we cancel the call without any connection with agents.

10-07-2023

Nitesh Kumar   United Arab Emirates

Dangerous and Most Unlucky bank.

This is the worse ,unfaithful , disrespectful and destructive bank that I have experienced .They take advantage of you and they will not show any mercy to destroy you if you do not fulfill their greed. If you go to them with a problem they will take advantage of your problem. I lost my business and almost lost my father because of the bank and feeling being cheated and threatened by the bank staff.
The staff and officers are very unprofessional and unpleasant and rudely behaved.
I request not to take any product or deal with FAB because they are very unsecured and unreliable bank and can withdraw and block you and degrade you and your company in Central bank any time of which all your facilities in our bank with freez and then they will make to run around the branch with zero Customer service and no reason and justification for their action till you fulfill theirs extra monetary demands.

08-07-2023

Nour Darani   United Arab Emirates

WORST CUSTOMER SERVICE

When you are having a problem or you have a matter to address there is no way to reach anyone for help and this is soooooo frustrating, they got no customer service, unreachable staff not by phone or email or even call center, no follow-ups on pending issues unless you go physically to the bank
the worst experience I’ve ever had is with their phone system, you will feel like you are in a loop with these unhelpful automated responses from this virtual assistant, which neither solved my problem nor connected me with a human agent,
it is called customer care for a reason, only humans can really care and understand your problem

when you want a client to purchase a card, you keep calling us, but when we need to contact you, you make a virtual assistant takes our calls, how insulting this is

21-06-2023

burhanuddin   United Arab Emirates

credit card

I have dubai first cashback credit card and i received an email,sms & notification on mobile app form D.F that you get 10% cashback on your card on using makemytrip flights booking and i try to booking and apply the code also what they have provided bt it shown your card is not eligible for this offer & when i call to customer care she also don’t know any thing and they have not given proper feedback to me for this & i m very disappointed for this & customer care behaviour & customer care girl also talking to me while driving i get sound also that she is driving so she didn’t concentrate also on my call very very very disappointing.

24-05-2023

Ivy Conridge   United Arab Emirates

CHEATERS

I have asked this bank to close and cancel my card on 2015. After 8 years, imagine 8 years! They sent me a statement from their collections department for annual fee charges and overlimit fee which after 8 long years it amounted to more than AED 2000. The worst part is because of this mistake, they impacted my credit score from the bureau imagine they have placed me in non payment since December!!!!! I asked them to amend my score in the bureau but they said it is not possible as it is an anual limit charges. If they were able to put this is the bureau why they cant amend it? Seriously This bank is not only cheaters but they will screw your life just like they did to me.

23-05-2023

Andrey   Russia

Customer support service

Contacted the team of FAB via email about an individual issue and was directed to call your helpline. However, the phone system resulted in a 15-minute cycle of unhelpful automated responses, which neither solved my problem nor connected me with a human agent.

This experience was frustrating and time-consuming. Your customers, likely having exhausted all self-help options, require personalized and prompt assistance, which your current system fails to provide.

19-05-2023

Imran   United Arab Emirates

WORTS SERVICE SCAM DONT OPEN ACCOUNT

Worst service they will charge you without your knowledge no sms no records directly they will – minus yout account scam. Supervisor sleeping at home in evening no management unprofessional service need more traning for staff to give right information

01-05-2023

Thani   United Arab Emirates

The behavior of the teller in Mirdef CityCenter Branch

The tellers should be retrained on how to deal with costumers

29-04-2023

Nizhamudeen N   United Arab Emirates

They are charging for credit card which is not delivered

Dear sir,

I am getting bill asking to pay the purchase fees and three months non payment penalty for a credit which I didnt recieve

I have applied for a card in nov. 2022 When one of your employee mr. Rajasekhar mob # 0509518998 who approached me to offer a free for life credit card offering cash backs and all. Since i was having some other credit cards i denied it. He chased me even when i was admitted in hospital. He offered cash backs and finally i agreed to purchase a card. You could see the attached whatsapp chat which we had in addition to his promise calls many time. I gave my soft copy documents to apply for the card. When the courier guy came to deliver the card he asked me to sign on some terms and conditions from bank (3 or more pages) to recieve the card. Since the same is not a usual practise and i didn’t agree with Rajsekhar while i gave my documents that i will sign off some documents of bank other than courier delivery, i called rajasekhar and informed him clearly that i didn’t agree to sign of any documents. More over i was too busy in my work and i don’t have time to review the whole terms and conditions, more over the delivery guy was in a hurry to go back he returned without delivering my card. Rajasekhar know that I didn’t recieve the card.

I didnt have any information after that until i got this bill yesterday demanding payment for purchase and three months penalty for default payment.

I am too frustrated recieving the bill for a credit card which is not in my posession. Your sales agent have cheated me hiding informations from me.

I urgently request you to call back the subject bill and give me a clearance letter so that my credit score not effected.

I called your customer service number and he didn’t help , instead he told me that you back office team will contact me on this. But i got a message saying that he initiated a request to cancel the subject card.

Please revert urgently in this regards

Nizhamudeen N
0557854287

08-04-2023

Sudhakara Muchila   India

Cheaters Hub

As per my experience this is only one bank will charge you annual fee for your credit without activation. They don’t tell you anything about cards, they tell card is free for life. They insist you to sign the documents.
I have never seen a such ridiculous, dishonesty. I’m paying AED 315 annual fee to the bank without activating the credit card. This is good business 😊. God bless FAB. I have cheated and learnt a lesson. Beware Guys. Thanks.

08-04-2023

TEREZA   United Arab Emirates

WORST BANK AND CUSTOMER SERVICE

The worst bank around the world as per my experience. Disappointed, angry, surprised.
Still can’t explain how I feel.
I wouldn’t recommend it to anyone !!!!
Customer service -1 star is too much if there is minus points a would for sure choose that!
Looking for another bank so i can leave FAB asap

22-03-2023

Walid   United Arab Emirates

Cheated twice by FAB

Non recommended to anyone. I was cheated twice by this bank. First time I was given Etihad credit card and was told by the bank representative that there is no annual fees to be paid but I was charged 2500 AED annual fees. Then when I requested to cancel it I was convinced after many phone calls from different employees from that bank to replace Etihad card with Infinite Elite card which has no annual fees for life. I received the card and I didn’t even activate it then after 3 years I was shocked when I received an email from this bank with an estatement of 840AED annual fees to pay.

16-03-2023

Mariam Al Suwaidi   United Arab Emirates

Bad experience

This is my worst experience with banks so far, they got no customer service, unreachable staff not by phone or email or even call center, no follow ups on pending issues unless you go physically to the bank.

12-03-2023

Alena   United Arab Emirates

Service is just terrible

The customer’s service is just teriible.
I had a problem with getting my checkbook because their scanners didn’t work. For more then 2 days nobody contacted me on the delivery, long awaiting despite the fact I called them by my own and told them that this is realy urgent and they put me in a very uncomfortable posotion – nobody cares and just told me to wait. I’m going to open an account in another bank

28-02-2023

Melisha Fernandes   United Arab Emirates

Bad Customer Service! False Info to achieve their Target

I bought credit card from them, it was going well. I used to get points. But i was not using much. One day i got call from one of the FAB agent saying he will give me the insurance which is free. I dont have to pay anything. In this way i should not close my card. But after a month i was getting bill for that insurance which he promised. I paid complete debit amount and stopped using their card. Requested them to cancel the insurance and waive off the charges. They promised to cancel the plan, but told to pay all amount which i did not used at all. I paid fully. still they did not close my card or the plan at all. I tried to call them multiple times requested them that i got cheated. When i called thier manager. He shouted at me and told to pay the bill completely. I regaret that i bought FAB card. I will just close the card. I will never suggest to buy from FAB. They just loot the people to fullfil their targt. Pathetic service.

24-02-2023

Fatima   United Arab Emirates

Very bad experience

The worst Bank, If you have an inquiry you have to call Thousand times and all the employee doesnt have an experience to answer your question, the most thing they will do to said I will send you the statement to follow it that you already have it .

14-02-2023

nitin   United Arab Emirates

un necessary credit charges

the worst bank to have relation… they can do anything ,,,put any charges upon you and u cant do anything . worst and horrible experience

17-01-2023

Adnan Rehman   Pakistan

Poor Customer Services

I called the customer services for account opening they promised to come next day no-one showed up then I called again after few days they launch complain again and promised to call back and come to my office for account opening again no one called.

very disappointing and poor customer services.

16-01-2023

anastasia   United Arab Emirates

fab

someones used my debit card in france while i was in dubai and card was with me, i lost few thousands, blocked my card, tries so sort out with bank, they said somoene used it as contactless cheep transaction and they cant do anything and advice me to go to police …

12-01-2023

Kamran Ur Rehman Khan   United Arab Emirates

Behavior

Recently i opened an account with FAB and according to guidelines i follow the same procedure but still failed to get my ATM card. Today i give a call to contact person Mr. Yawar in Dubai branch and the way he talks was very rude. Now, I decided to not proceed further with FAB. Please arrange some inductions to employees so at least they should understand customer services. Thanks.

28-11-2022

LOHYASABU   India

Bank approach and customer service

Very poor response to customers and very unprofessional staff

09-11-2022

Adeel Ahmed   United Arab Emirates

Work Bank of UAE

Cheater bank, always charge you more and if you call them they will take minimum 30 minutes to understand your issue. After that they will not resolve the issues and close the complain in there system. If you want leave the bank they will make your life miserable and took 3 months in process. Happen with me several time.
Worst ever banking experience of my life. Worst bank of UAE

04-11-2022

Semi hangma limbu   United Arab Emirates

Deduction issue

Dear fab i’ve been having issue with my fab account as it is deducting 25 aed every month from my salary account soo i would like to please to fix and kindly look forward to my issue

27-10-2022

Shanavas Gul Mohamed   United Arab Emirates

Activation

I received my Fab salary account kit. I was instructed to activate through fab mobile app. I need to enter customer ID . I entered the customer id number provided in the kit. It gave me wrong number. After multiple times I got a customer service person and he advised me take the 7 digits from the middle of the number provided. I don’t understand why this thing wasn’t mentioned in the kit. I had to call to get this info. Second, I need my Iban. I searched all over the app. No use. I googled. Had to call. But the virtual assistant doesn’t understand my need and won’t let me get an officer. I see a lot of news of fab as the best bank in LinkedIn. This is my first experience with fab. My previous bank with dib is far far more better. When I switched bank I expected more.

28-09-2022

Ana   United Arab Emirates

Customer Service in Mall of Emirates Branch

The worst customer service as they are representing the bank name. Especially Mr. Vaseem in Mall of the Emirates Branch. He will not let you finish what you are saying. Their work is to help the customer and answers the queries but this guy he is so arrogant and he needs to go for a customer service training. FAB management should not tolerate those rude customer service employees.

24-08-2022

Johnson   United Arab Emirates

Liability letter

If ur salary above 7 K only FAB will CONSIDER U AS customer, if we ask anything which is urgent needed they will say about policy….horrible I never go to them and I will cancel all my accounts and credit cards….

20-08-2022

Hans   Philippines

Extra Charges

They don’t consider to waive the extra charges, even though you are in emergency leave and giving them proof that you are in out of the country.

02-08-2022

norin fernandes   United Arab Emirates

FAB Current Account

One of the Worst Bank I have ever come across in UAE from the day 1 i opened the account I am facing issues every month I have new problems

I have opened a current account in Mushriffmall Branch UAE and every month there is a deduction of 25AED mentioning the minimum balance charge.

when the account was opened customer service agent named Mohammed Ibrahim mentioned there is no minimum balance requirement. now every month I have to talk to customer care agents and everyone gives me different updates when I mentioned I will cancel the account there also have charges.

Desired outcome: I cannot maintain the balance so kindly refund my amount. and allow me to cancel my account without a fee

01-08-2022

Anton   United Arab Emirates

Avoid this bank with illegal practices

Avoid this bank with illegal practices, they don’t allow you to close accounts and don’t cooperate at all. Even when you are leaving UAE

07-07-2022

Jimmy Howells   United Arab Emirates

Don’t bank FAB

Use at your own risk. Difficult customer service. Won’t return our cash.

21-06-2022

KC   United Arab Emirates

WARNING! DO NOT SIGN UP TO THIS BANK

If I could rate it less than 1 star… it would be MINUS A MILLION STARS!!! This is the worst bank in the UAE, let this be a warning to anyone wishing to open a bank account… LOOK ELSEWHERE!!!
Where to start: the lies, the unprofessional, rude customer service representatives, the excuses to cause delays, the misinformation, the lack of empathy…. the list is endless.
I had a ”dormant account” (an account that hadn’t been used for over 3 years) I wanted a liability letter (which has a validity of 14 days from being requested, and can take up to 10 days to get to you!), to close it and my credit card with them… they had been adding charges to the ”dormant” account!! Though I had had no notification (they claim I was sent an e-statement every 3 months that I couldn’t access and I had no need to as I was under the impression it was at zero balance). I put in a request to have the charges removed… once I’d reactivated the account…. 2 months later and more charges added, I was told that they couldn’t reverse the charges as there was still a ”live” direct debit attached to it.. again no notification given within the 3 years of not using the account! Trying to call the call centre… rude, unhelpful customer service representatives who on more than two occasions hung up on me.
Don’t try to get things sorted in the bank, you are told to go online, call the call centre (NOT a free phone number) or use the mobile app, all of which give different information! By the way.. the ”dormant account” did not show up on my mobile app that lists my accounts.. again how am I supposed to know! I couldn’t put money into the account as it was ”dormant”, but the bank would add charges and fees every time a ”live” direct debit was attempted to be taken from a ”dormant’ account… how does that even work!! but apparently…. it’s not the bank’s error! No one wants to help you, but they are quite happy to take your money…

21-06-2022

Gayatri jeswani   India

Personal issues

I had called to customer care regarding some issue n asked for help me to sort it out. Mr Faiz Ahmed attanted me n very professionally n excellent way he explained me regard of my issues n solve it very quickly. I must say Mr Faiz Ahmed is attentive, gentle and excellent in his work. Thank you.

15-06-2022

Reginald B   United States

Where’s my money

If you’re not a local good luck

07-06-2022

Joy   United Arab Emirates

Account Activation

The branch manager in healthcare city is unhelpful and the customer service at counter 5 seems not to know what he was doing as well and refused to take accountability to the situation and even blaming me for not visiting the branch right away wherein fact i have already informed them that i called the customer service multiple time and no one is calling me back. the manager mohammed us rude and incompetent so as the customer service representative if i could give 0 i would.

02-06-2022

Vito Dow   India

shameful and painful

out of words, it is so frustrating to deal with them

26-05-2022

Susanna   United Arab Emirates

FAB is the ABSOLUTE WORST Bank

I miss NBAD! That was a Bank! This new “FAB” is a pretentious CorpoRAT.
To resolve any issue you have to call and waste time talking to their AI answer machine (Wohoo! So technologically advanced). They lied to me about my mortgage options. When I told them I am transferring (refinancing) my mortgage through another bank, they offered me a solution.. to take a Personal loan to cover the mortgage! They think we are dumb!
Going to their branch does not resolve anything – they tell you “Contact our call centre”. WHAT IS THE POINT OF YOUR PHYSICAL BRANCH?!
They have “services” on their APP. When you request for some of them (Clearance Letter for example), it tells you “You cannot request for this on the APP”….Then what IS THE POINT OF YOUR APP! Shit bank! Shit service! I feel sorry for your call centre staff!

24-05-2022

Anna   Philippines

ANNUAL FEE

How can a bank be able to charge annual fee for a card even if the card is not even activated yet. Worst is no notifications from email or sms informing you tjat they already charged on your non-active card. And now needing to cancel a card that is not even activated! So outrageous!

21-05-2022

Zain Shaikh   India

Complaint against Mr. Manikandan Nair

Each and everytime I have spoken to Manikandan Nair. He has lied, given false promises and gave all wrong information to sell his credit card. If this actually reaches your compliance team please do something about him.

20-05-2022

Adel   India

Unreasonable and unprofessional

Worst bank that I’ve dealt with, they claimed that a card that I cancelled years ago, a card that doesn’t even show up in my online account or statements is somehow still linked to my account. How? Beats all logic that I know of. On top of that they hold my end of service benefits claiming that its security for the stupid card that I dont even own anymore. Frustrating to deal with such an unprofessional and stupid bank. I’m switching over to another bank the moment these people release my money. I despise them and wouldn’t recommend them to my worst enemy.

19-05-2022

Rashid   India

Variable interest rate for personal loan

Fab will give good Interest as variable rate and final instalment they will deduct 2.months salary as ballon payment. Loan processing is fast

18-05-2022

Mira   Bulgaria

Customer support

Very disappointing overall experience with this bank.

12-05-2022

K   Philippines

LOAN AND CC CANCELATION

IF YOU WANT A PEACEFUL LIFE DONT DEAL WITH THIS BANK, FAB WILL MAKE YOUR LIFE MISERABLE, I USED TO RECOMMEND IT TO EVERYONE BUT NOW PLS DONT EVEN DREAM OF HAVING A TRANSACTION WITH THEM.
THEY WILL KEEP ON PROMISING TO HELP YOU WHEN YOU CALL THEM TO SHUT YOU UP, NEXT THING YOU KNOW IT’S ANOTHER DECEPTION

13-04-2022

Nasir hussain   United Arab Emirates

Customer agent are not professional

Since one week I m contacting with costumer care regarding my closing credit card but so many calls I got the amount which I have to pay for closing and I transferred the money same time next day again I called to costumer service and requested for cancelation he said it’s done you will receive your request number trough email .but I didn’t received any cancellations number and I called again that lady was so kind she heard my problem she said there’s no any requests she raised my complain again after that I received a call from fab she said investigated there is fault from agent bcs he didn’t raised your request but your new statement generated and you have to pay again interest money I told her that is not my mistake and why I have to pay again which I already paid that is your fault you have to pay that is my right .

30-03-2022

Aidana Zhaksykankyzy   Kazakhstan

Fab elite in Jumeirah

We visited just to pay slip for visa, and we were waiting for 30 minutes- the only cashier is working and very slow. Disappointing put more cashiers instead of 3 customer service representatives

29-03-2022

Peter Girgis   Egypt

Credit Card

I wont advise anyone to deal with FAB bank, I m running after them for the past three months to pay my CC pending amount and they are just making excuses to keep on adding extra charges on top of the installments. Once you verify the information they put you on hold for hours to give up and hang the phone. their collection department employees are not professionals in the way they are taking and keep on threatening via phone or emails. The worst banking experience with all the meaning of the word.

29-03-2022

Mel   Philippines

Personal loan

Very upset for all the promises of customer service granting your loan it took 3 months. Wasting my time to provide all the requirements needed and keep telling to me it will approved 😖.very dishonest and lack of customer care.

23-03-2022

Mohamed   United Arab Emirates

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.
For cancellation of credit card. They not close your card friendly they say some thing to do like some extra payment then call. But they not receive your calls. They easily not closed you card many times they call you asked more then 5 security verification questions and they say next call they close..

13-03-2022

Fiona Connolly   United Arab Emirates

Really great customer service

Helpful, knowledgeable with a smooth “fuss free” service.

Please ask for Ramy Bashier at Nakheel Mall. What an exceptionally wonderful customer services representative.

06-03-2022

Merin   United Arab Emirates

FAB Credit Card – Unprofessional

Does not keep security features for the banking. They give more preference for the Merchant than the customer. Even though if we enter wrong card details, they will deduct money from your account according to the merchant claim count. I really don’t understand what kind of policy they follow, which is only for the protection of banks.. Try your best not to be a customer of FAB.

01-03-2022

BK   India

FAB Credit Card

Dears, do not be happy if you get credit card from FAB. Better to use any other Banks credit card for your good. Almost last 6 months i am behind FAB for a charge of AED 7500 plus which amount was not authorized by me as i have received OTP from bank without any amount or payer name when i have ordered AED 20 for online purchase. Same time got message that AED 7,500 plus charged to my card. Within minutes informed bank that i have not approved this amount and after weeks they told to file dispute. After months bank said cannot reverse and i have to pay. Complaint and case filed in eveywhere possible but their reply is FAB is out of their Service. So FAB is a special bank that nobody can ask or complaint. If any charges you see in your card you have to pay. In addition to that they have charged additional AED 1,750 as Finance Charge during this dispute period and they said even that is not reversible as it is their Fees. We do not have any place to complaint and need to pay what all bank says. Once you are into FAB customer service you will come to know how it will make your life horrible. They send simply a 6 digit number as OTP without amount and payer name and the amount and payer is up to them how much will be charged to your card. Please use any other banks products as they will show humanity concern even if some scams happened in your card you can reach other banks through many ways. Here FAB will not consider your email and need to call 600525500 and hold for hours and the same continues for many days which will cost you 40 fils per minute for each long calls. If you take leave and visit their branch, the staff is same as seeing thousands of people with same complaint everyday and laugh at you.

12-02-2022

Omar   United Arab Emirates

Billed Finance Charges

Just horrible! Every month they over charge the finance charges for no reason!
Their employees can’t even explain what they charge and how!

04-02-2022

Sayeera |   Verified   Egypt

Satisfying

FAB provided me with a credit card. It would be delivered in a few days, according to their customer support team. The credit card arrived at my house two days later, fully authorized!

03-02-2022

Mohamad   Canada

Worst customer service experience ever

I have not dealt with any institution in my life that was more disorganised. No coordination between departments. No communication between branches. Phone banking is a pure pain. No coordination between phone banking and branches. No coordination between credit card and branches. The bank is an organisational nightmare and a pure pain to customers.

22-01-2022

Anabel   India

Emirate ID eaten by Card Machine

So happened that i deposited money to FAB machine and when i finished the Emirates Id never comes out back, so i mke complain to the back management nad they told me that they will call if it will be removed from the machine..But days oassed and they didn’t call me so i went there again and Bank personnel said that they cut my Emirates ID…How disgusting, it’s not my fault and it is very important document., They shouldn’t cut it..so now it gives too much problem for me…pls.beware to Deposit in this FAB machine maybe your emirates id will be also stock to it and they will cut it also.👎👎👎

12-01-2022

Jamil   United Arab Emirates

Mirdif center branch review

Whereas the bank itself is fine, avoid mirdif city center branch especially customer agent named Hassan on counter 3. Unknowledgable, rude, aggressive and un attentive person. FAB needs to deal with him or send him back to rigorous customer and operational trainings.

20-12-2021

Prakash   India

Bad Customer service

Pooor followup and zero customer service
Following up for my replacement card since last 9months. No luck. No fllowup for mails and calls.

14-11-2021

Obsidian |   Verified   United Arab Emirates

Recommended!

I would always love to recommend this perfect bank. The customer service is so professional and the services provided by this bank are extremely amazing.

11-11-2021

Stavros |   Verified   United Arab Emirates

Marvelous!

I issued a credit card from FAB. Their customer service team told me that it would be delivered after few days. Two days later, the credit card was delivered to my place and activated also!

25-05-2021

Clara |   Verified   United Arab Emirates

Easy and smooth process

I contacted this bank as I wanted to take a loan. They asked me about some documents and told me that the request would take from 3 to 5 days. The whole process was really easy and very smooth. Two days later, they e-mailed me the confirmation of my request!

20-04-2021