Koshy   United Arab Emirates

Mobile application

The worst mobile banking application I have ever used. Full time under maintenance

28-09-2023

Safouan Ghrib   United Arab Emirates

Worst customer service ever ….

The worst customer service among all banks in the Emirates. I paid the debt and submitted a check for the full required amount about a month ago, and until now the check has not been deposited in my account and I have not received the clearance letter, which has resulted in additional fines being imposed on me. I do not recommend dealing with this bank at all.

26-09-2023

Waseem   United Arab Emirates

Poor service

I am trying to use the FAB app for DU billing, but each time it deducts AED 300 and sends me a message that it’s unsuccessful! Really? I received AED 300 back after sending an email; however, there is still a pending AED 300 for a second transaction that they billed me for and sent a message saying it’s unsuccessful! Really? I can’t even trust the FAB app to charge my DU number?

11-09-2023

Scott Marshall   United Arab Emirates

Poor service

Awful experience tried to change my mortgage for 4 months and I was ignored for 4 months. So unhelpful and had the worst experience.

07-08-2023

AJ   United Arab Emirates

Worst Call center ever

They have the worst call center ever, you cannot reach to a human advisor

05-08-2023

Elyas Khrapov   Uzbekistan

Very bad experience. Worst service

If you want to lose 2 hours of your life better to go there. Bank worker abandoned to open account without freezing money on their savings account.

04-08-2023

Matthew Wassim S   United Arab Emirates

Unprofessional bank

Hello, this is the worst experience I face by a reputable bank (FAB) in The UAE

I have sold my car Bentley through bank loan (FAB) 2 weeks ago and I have no clear response about my Cheque status
Any other bank in the UAE takes 3 to 5 days to issue the payment

value AED 618,775
LPO Reference number : 3006033
FAB Representative Robin Suku

This is unacceptable and I will be traveling soon I need the Cheque to be deposited in my account as soon as possible
As I have to send this case to the consumer protection if there’s no action taken by this bank

31-07-2023

Eva   United Arab Emirates

Chat you in the Mortgage pre approval

They offer better interest rates on mortgages but the pre approval is done on loans without proper checks. They pre approve and then the paperwork processing takes more than a month keeping us waiting and following up constantly only after a month and spending initial costs from our side, they come back stating loan is rejected verbally with not an acceptable reasoning. Refuse to send email regarding rejection. We’ve not only lost our money but also time and efforts. Customer care has not reverted on our complaint either.

Never choose FAB!

27-07-2023

Dj   United Arab Emirates

Poor customer service

It is hard to fix an issue with FAB.
Blocked amounts/ Discrepancy and wrong debit you try to ask they do not care or either leave you alone.
No accountability and No response.

Sent several emails not a single agent contacted me.
When you try to raise a complain they do not enter it.
You have to solve it yourself 🤣

12-07-2023

ZS   United Arab Emirates

Talk to useless BOTs on Customer Care paid numbers without any resolution.

Worst Customer Care Helpline. The BOT is crazy and useless. After long waiting we cancel the call without any connection with agents.

10-07-2023

Nitesh Kumar   United Arab Emirates

Dangerous and Most Unlucky bank.

This is the worse ,unfaithful , disrespectful and destructive bank that I have experienced .They take advantage of you and they will not show any mercy to destroy you if you do not fulfill their greed. If you go to them with a problem they will take advantage of your problem. I lost my business and almost lost my father because of the bank and feeling being cheated and threatened by the bank staff.
The staff and officers are very unprofessional and unpleasant and rudely behaved.
I request not to take any product or deal with FAB because they are very unsecured and unreliable bank and can withdraw and block you and degrade you and your company in Central bank any time of which all your facilities in our bank with freez and then they will make to run around the branch with zero Customer service and no reason and justification for their action till you fulfill theirs extra monetary demands.

08-07-2023

Nour Darani   United Arab Emirates

WORST CUSTOMER SERVICE

When you are having a problem or you have a matter to address there is no way to reach anyone for help and this is soooooo frustrating, they got no customer service, unreachable staff not by phone or email or even call center, no follow-ups on pending issues unless you go physically to the bank
the worst experience I’ve ever had is with their phone system, you will feel like you are in a loop with these unhelpful automated responses from this virtual assistant, which neither solved my problem nor connected me with a human agent,
it is called customer care for a reason, only humans can really care and understand your problem

when you want a client to purchase a card, you keep calling us, but when we need to contact you, you make a virtual assistant takes our calls, how insulting this is

21-06-2023

burhanuddin   United Arab Emirates

credit card

I have dubai first cashback credit card and i received an email,sms & notification on mobile app form D.F that you get 10% cashback on your card on using makemytrip flights booking and i try to booking and apply the code also what they have provided bt it shown your card is not eligible for this offer & when i call to customer care she also don’t know any thing and they have not given proper feedback to me for this & i m very disappointed for this & customer care behaviour & customer care girl also talking to me while driving i get sound also that she is driving so she didn’t concentrate also on my call very very very disappointing.

24-05-2023

Ivy Conridge   United Arab Emirates

CHEATERS

I have asked this bank to close and cancel my card on 2015. After 8 years, imagine 8 years! They sent me a statement from their collections department for annual fee charges and overlimit fee which after 8 long years it amounted to more than AED 2000. The worst part is because of this mistake, they impacted my credit score from the bureau imagine they have placed me in non payment since December!!!!! I asked them to amend my score in the bureau but they said it is not possible as it is an anual limit charges. If they were able to put this is the bureau why they cant amend it? Seriously This bank is not only cheaters but they will screw your life just like they did to me.

23-05-2023

Andrey   Russia

Customer support service

Contacted the team of FAB via email about an individual issue and was directed to call your helpline. However, the phone system resulted in a 15-minute cycle of unhelpful automated responses, which neither solved my problem nor connected me with a human agent.

This experience was frustrating and time-consuming. Your customers, likely having exhausted all self-help options, require personalized and prompt assistance, which your current system fails to provide.

19-05-2023

Imran   United Arab Emirates

WORTS SERVICE SCAM DONT OPEN ACCOUNT

Worst service they will charge you without your knowledge no sms no records directly they will – minus yout account scam. Supervisor sleeping at home in evening no management unprofessional service need more traning for staff to give right information

01-05-2023

Thani   United Arab Emirates

The behavior of the teller in Mirdef CityCenter Branch

The tellers should be retrained on how to deal with costumers

29-04-2023

Nizhamudeen N   United Arab Emirates

They are charging for credit card which is not delivered

Dear sir,

I am getting bill asking to pay the purchase fees and three months non payment penalty for a credit which I didnt recieve

I have applied for a card in nov. 2022 When one of your employee mr. Rajasekhar mob # 0509518998 who approached me to offer a free for life credit card offering cash backs and all. Since i was having some other credit cards i denied it. He chased me even when i was admitted in hospital. He offered cash backs and finally i agreed to purchase a card. You could see the attached whatsapp chat which we had in addition to his promise calls many time. I gave my soft copy documents to apply for the card. When the courier guy came to deliver the card he asked me to sign on some terms and conditions from bank (3 or more pages) to recieve the card. Since the same is not a usual practise and i didn’t agree with Rajsekhar while i gave my documents that i will sign off some documents of bank other than courier delivery, i called rajasekhar and informed him clearly that i didn’t agree to sign of any documents. More over i was too busy in my work and i don’t have time to review the whole terms and conditions, more over the delivery guy was in a hurry to go back he returned without delivering my card. Rajasekhar know that I didn’t recieve the card.

I didnt have any information after that until i got this bill yesterday demanding payment for purchase and three months penalty for default payment.

I am too frustrated recieving the bill for a credit card which is not in my posession. Your sales agent have cheated me hiding informations from me.

I urgently request you to call back the subject bill and give me a clearance letter so that my credit score not effected.

I called your customer service number and he didn’t help , instead he told me that you back office team will contact me on this. But i got a message saying that he initiated a request to cancel the subject card.

Please revert urgently in this regards

Nizhamudeen N
0557854287

08-04-2023

Sudhakara Muchila   India

Cheaters Hub

As per my experience this is only one bank will charge you annual fee for your credit without activation. They don’t tell you anything about cards, they tell card is free for life. They insist you to sign the documents.
I have never seen a such ridiculous, dishonesty. I’m paying AED 315 annual fee to the bank without activating the credit card. This is good business 😊. God bless FAB. I have cheated and learnt a lesson. Beware Guys. Thanks.

08-04-2023

TEREZA   United Arab Emirates

WORST BANK AND CUSTOMER SERVICE

The worst bank around the world as per my experience. Disappointed, angry, surprised.
Still can’t explain how I feel.
I wouldn’t recommend it to anyone !!!!
Customer service -1 star is too much if there is minus points a would for sure choose that!
Looking for another bank so i can leave FAB asap

22-03-2023

Walid   United Arab Emirates

Cheated twice by FAB

Non recommended to anyone. I was cheated twice by this bank. First time I was given Etihad credit card and was told by the bank representative that there is no annual fees to be paid but I was charged 2500 AED annual fees. Then when I requested to cancel it I was convinced after many phone calls from different employees from that bank to replace Etihad card with Infinite Elite card which has no annual fees for life. I received the card and I didn’t even activate it then after 3 years I was shocked when I received an email from this bank with an estatement of 840AED annual fees to pay.

16-03-2023

Mariam Al Suwaidi   United Arab Emirates

Bad experience

This is my worst experience with banks so far, they got no customer service, unreachable staff not by phone or email or even call center, no follow ups on pending issues unless you go physically to the bank.

12-03-2023

Alena   United Arab Emirates

Service is just terrible

The customer’s service is just teriible.
I had a problem with getting my checkbook because their scanners didn’t work. For more then 2 days nobody contacted me on the delivery, long awaiting despite the fact I called them by my own and told them that this is realy urgent and they put me in a very uncomfortable posotion – nobody cares and just told me to wait. I’m going to open an account in another bank

28-02-2023

Melisha Fernandes   United Arab Emirates

Bad Customer Service! False Info to achieve their Target

I bought credit card from them, it was going well. I used to get points. But i was not using much. One day i got call from one of the FAB agent saying he will give me the insurance which is free. I dont have to pay anything. In this way i should not close my card. But after a month i was getting bill for that insurance which he promised. I paid complete debit amount and stopped using their card. Requested them to cancel the insurance and waive off the charges. They promised to cancel the plan, but told to pay all amount which i did not used at all. I paid fully. still they did not close my card or the plan at all. I tried to call them multiple times requested them that i got cheated. When i called thier manager. He shouted at me and told to pay the bill completely. I regaret that i bought FAB card. I will just close the card. I will never suggest to buy from FAB. They just loot the people to fullfil their targt. Pathetic service.

24-02-2023

Fatima   United Arab Emirates

Very bad experience

The worst Bank, If you have an inquiry you have to call Thousand times and all the employee doesnt have an experience to answer your question, the most thing they will do to said I will send you the statement to follow it that you already have it .

14-02-2023

nitin   United Arab Emirates

un necessary credit charges

the worst bank to have relation… they can do anything ,,,put any charges upon you and u cant do anything . worst and horrible experience

17-01-2023

Adnan Rehman   Pakistan

Poor Customer Services

I called the customer services for account opening they promised to come next day no-one showed up then I called again after few days they launch complain again and promised to call back and come to my office for account opening again no one called.

very disappointing and poor customer services.

16-01-2023

anastasia   United Arab Emirates

fab

someones used my debit card in france while i was in dubai and card was with me, i lost few thousands, blocked my card, tries so sort out with bank, they said somoene used it as contactless cheep transaction and they cant do anything and advice me to go to police …

12-01-2023

Kamran Ur Rehman Khan   United Arab Emirates

Behavior

Recently i opened an account with FAB and according to guidelines i follow the same procedure but still failed to get my ATM card. Today i give a call to contact person Mr. Yawar in Dubai branch and the way he talks was very rude. Now, I decided to not proceed further with FAB. Please arrange some inductions to employees so at least they should understand customer services. Thanks.

28-11-2022

LOHYASABU   India

Bank approach and customer service

Very poor response to customers and very unprofessional staff

09-11-2022

Adeel Ahmed   United Arab Emirates

Work Bank of UAE

Cheater bank, always charge you more and if you call them they will take minimum 30 minutes to understand your issue. After that they will not resolve the issues and close the complain in there system. If you want leave the bank they will make your life miserable and took 3 months in process. Happen with me several time.
Worst ever banking experience of my life. Worst bank of UAE

04-11-2022

Semi hangma limbu   United Arab Emirates

Deduction issue

Dear fab i’ve been having issue with my fab account as it is deducting 25 aed every month from my salary account soo i would like to please to fix and kindly look forward to my issue

27-10-2022

Shanavas Gul Mohamed   United Arab Emirates

Activation

I received my Fab salary account kit. I was instructed to activate through fab mobile app. I need to enter customer ID . I entered the customer id number provided in the kit. It gave me wrong number. After multiple times I got a customer service person and he advised me take the 7 digits from the middle of the number provided. I don’t understand why this thing wasn’t mentioned in the kit. I had to call to get this info. Second, I need my Iban. I searched all over the app. No use. I googled. Had to call. But the virtual assistant doesn’t understand my need and won’t let me get an officer. I see a lot of news of fab as the best bank in LinkedIn. This is my first experience with fab. My previous bank with dib is far far more better. When I switched bank I expected more.

28-09-2022

Ana   United Arab Emirates

Customer Service in Mall of Emirates Branch

The worst customer service as they are representing the bank name. Especially Mr. Vaseem in Mall of the Emirates Branch. He will not let you finish what you are saying. Their work is to help the customer and answers the queries but this guy he is so arrogant and he needs to go for a customer service training. FAB management should not tolerate those rude customer service employees.

24-08-2022

Johnson   United Arab Emirates

Liability letter

If ur salary above 7 K only FAB will CONSIDER U AS customer, if we ask anything which is urgent needed they will say about policy….horrible I never go to them and I will cancel all my accounts and credit cards….

20-08-2022

Hans   Philippines

Extra Charges

They don’t consider to waive the extra charges, even though you are in emergency leave and giving them proof that you are in out of the country.

02-08-2022

norin fernandes   United Arab Emirates

FAB Current Account

One of the Worst Bank I have ever come across in UAE from the day 1 i opened the account I am facing issues every month I have new problems

I have opened a current account in Mushriffmall Branch UAE and every month there is a deduction of 25AED mentioning the minimum balance charge.

when the account was opened customer service agent named Mohammed Ibrahim mentioned there is no minimum balance requirement. now every month I have to talk to customer care agents and everyone gives me different updates when I mentioned I will cancel the account there also have charges.

Desired outcome: I cannot maintain the balance so kindly refund my amount. and allow me to cancel my account without a fee

01-08-2022

Anton   United Arab Emirates

Avoid this bank with illegal practices

Avoid this bank with illegal practices, they don’t allow you to close accounts and don’t cooperate at all. Even when you are leaving UAE

07-07-2022

Jimmy Howells   United Arab Emirates

Don’t bank FAB

Use at your own risk. Difficult customer service. Won’t return our cash.

21-06-2022

KC   United Arab Emirates

WARNING! DO NOT SIGN UP TO THIS BANK

If I could rate it less than 1 star… it would be MINUS A MILLION STARS!!! This is the worst bank in the UAE, let this be a warning to anyone wishing to open a bank account… LOOK ELSEWHERE!!!
Where to start: the lies, the unprofessional, rude customer service representatives, the excuses to cause delays, the misinformation, the lack of empathy…. the list is endless.
I had a ”dormant account” (an account that hadn’t been used for over 3 years) I wanted a liability letter (which has a validity of 14 days from being requested, and can take up to 10 days to get to you!), to close it and my credit card with them… they had been adding charges to the ”dormant” account!! Though I had had no notification (they claim I was sent an e-statement every 3 months that I couldn’t access and I had no need to as I was under the impression it was at zero balance). I put in a request to have the charges removed… once I’d reactivated the account…. 2 months later and more charges added, I was told that they couldn’t reverse the charges as there was still a ”live” direct debit attached to it.. again no notification given within the 3 years of not using the account! Trying to call the call centre… rude, unhelpful customer service representatives who on more than two occasions hung up on me.
Don’t try to get things sorted in the bank, you are told to go online, call the call centre (NOT a free phone number) or use the mobile app, all of which give different information! By the way.. the ”dormant account” did not show up on my mobile app that lists my accounts.. again how am I supposed to know! I couldn’t put money into the account as it was ”dormant”, but the bank would add charges and fees every time a ”live” direct debit was attempted to be taken from a ”dormant’ account… how does that even work!! but apparently…. it’s not the bank’s error! No one wants to help you, but they are quite happy to take your money…

21-06-2022

Gayatri jeswani   India

Personal issues

I had called to customer care regarding some issue n asked for help me to sort it out. Mr Faiz Ahmed attanted me n very professionally n excellent way he explained me regard of my issues n solve it very quickly. I must say Mr Faiz Ahmed is attentive, gentle and excellent in his work. Thank you.

15-06-2022

Reginald B   United States

Where’s my money

If you’re not a local good luck

07-06-2022

Joy   United Arab Emirates

Account Activation

The branch manager in healthcare city is unhelpful and the customer service at counter 5 seems not to know what he was doing as well and refused to take accountability to the situation and even blaming me for not visiting the branch right away wherein fact i have already informed them that i called the customer service multiple time and no one is calling me back. the manager mohammed us rude and incompetent so as the customer service representative if i could give 0 i would.

02-06-2022

Vito Dow   India

shameful and painful

out of words, it is so frustrating to deal with them

26-05-2022

Susanna   United Arab Emirates

FAB is the ABSOLUTE WORST Bank

I miss NBAD! That was a Bank! This new “FAB” is a pretentious CorpoRAT.
To resolve any issue you have to call and waste time talking to their AI answer machine (Wohoo! So technologically advanced). They lied to me about my mortgage options. When I told them I am transferring (refinancing) my mortgage through another bank, they offered me a solution.. to take a Personal loan to cover the mortgage! They think we are dumb!
Going to their branch does not resolve anything – they tell you “Contact our call centre”. WHAT IS THE POINT OF YOUR PHYSICAL BRANCH?!
They have “services” on their APP. When you request for some of them (Clearance Letter for example), it tells you “You cannot request for this on the APP”….Then what IS THE POINT OF YOUR APP! Shit bank! Shit service! I feel sorry for your call centre staff!

24-05-2022

Anna   Philippines

ANNUAL FEE

How can a bank be able to charge annual fee for a card even if the card is not even activated yet. Worst is no notifications from email or sms informing you tjat they already charged on your non-active card. And now needing to cancel a card that is not even activated! So outrageous!

21-05-2022

Zain Shaikh   India

Complaint against Mr. Manikandan Nair

Each and everytime I have spoken to Manikandan Nair. He has lied, given false promises and gave all wrong information to sell his credit card. If this actually reaches your compliance team please do something about him.

20-05-2022

Adel   India

Unreasonable and unprofessional

Worst bank that I’ve dealt with, they claimed that a card that I cancelled years ago, a card that doesn’t even show up in my online account or statements is somehow still linked to my account. How? Beats all logic that I know of. On top of that they hold my end of service benefits claiming that its security for the stupid card that I dont even own anymore. Frustrating to deal with such an unprofessional and stupid bank. I’m switching over to another bank the moment these people release my money. I despise them and wouldn’t recommend them to my worst enemy.

19-05-2022

Rashid   India

Variable interest rate for personal loan

Fab will give good Interest as variable rate and final instalment they will deduct 2.months salary as ballon payment. Loan processing is fast

18-05-2022

Mira   Bulgaria

Customer support

Very disappointing overall experience with this bank.

12-05-2022

K   Philippines

LOAN AND CC CANCELATION

IF YOU WANT A PEACEFUL LIFE DONT DEAL WITH THIS BANK, FAB WILL MAKE YOUR LIFE MISERABLE, I USED TO RECOMMEND IT TO EVERYONE BUT NOW PLS DONT EVEN DREAM OF HAVING A TRANSACTION WITH THEM.
THEY WILL KEEP ON PROMISING TO HELP YOU WHEN YOU CALL THEM TO SHUT YOU UP, NEXT THING YOU KNOW IT’S ANOTHER DECEPTION

13-04-2022

Nasir hussain   United Arab Emirates

Customer agent are not professional

Since one week I m contacting with costumer care regarding my closing credit card but so many calls I got the amount which I have to pay for closing and I transferred the money same time next day again I called to costumer service and requested for cancelation he said it’s done you will receive your request number trough email .but I didn’t received any cancellations number and I called again that lady was so kind she heard my problem she said there’s no any requests she raised my complain again after that I received a call from fab she said investigated there is fault from agent bcs he didn’t raised your request but your new statement generated and you have to pay again interest money I told her that is not my mistake and why I have to pay again which I already paid that is your fault you have to pay that is my right .

30-03-2022

Aidana Zhaksykankyzy   Kazakhstan

Fab elite in Jumeirah

We visited just to pay slip for visa, and we were waiting for 30 minutes- the only cashier is working and very slow. Disappointing put more cashiers instead of 3 customer service representatives

29-03-2022

Peter Girgis   Egypt

Credit Card

I wont advise anyone to deal with FAB bank, I m running after them for the past three months to pay my CC pending amount and they are just making excuses to keep on adding extra charges on top of the installments. Once you verify the information they put you on hold for hours to give up and hang the phone. their collection department employees are not professionals in the way they are taking and keep on threatening via phone or emails. The worst banking experience with all the meaning of the word.

29-03-2022

Mel   Philippines

Personal loan

Very upset for all the promises of customer service granting your loan it took 3 months. Wasting my time to provide all the requirements needed and keep telling to me it will approved 😖.very dishonest and lack of customer care.

23-03-2022

Mohamed   United Arab Emirates

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.
For cancellation of credit card. They not close your card friendly they say some thing to do like some extra payment then call. But they not receive your calls. They easily not closed you card many times they call you asked more then 5 security verification questions and they say next call they close..

13-03-2022

Fiona Connolly   United Arab Emirates

Really great customer service

Helpful, knowledgeable with a smooth “fuss free” service.

Please ask for Ramy Bashier at Nakheel Mall. What an exceptionally wonderful customer services representative.

06-03-2022

Merin   United Arab Emirates

FAB Credit Card – Unprofessional

Does not keep security features for the banking. They give more preference for the Merchant than the customer. Even though if we enter wrong card details, they will deduct money from your account according to the merchant claim count. I really don’t understand what kind of policy they follow, which is only for the protection of banks.. Try your best not to be a customer of FAB.

01-03-2022

BK   India

FAB Credit Card

Dears, do not be happy if you get credit card from FAB. Better to use any other Banks credit card for your good. Almost last 6 months i am behind FAB for a charge of AED 7500 plus which amount was not authorized by me as i have received OTP from bank without any amount or payer name when i have ordered AED 20 for online purchase. Same time got message that AED 7,500 plus charged to my card. Within minutes informed bank that i have not approved this amount and after weeks they told to file dispute. After months bank said cannot reverse and i have to pay. Complaint and case filed in eveywhere possible but their reply is FAB is out of their Service. So FAB is a special bank that nobody can ask or complaint. If any charges you see in your card you have to pay. In addition to that they have charged additional AED 1,750 as Finance Charge during this dispute period and they said even that is not reversible as it is their Fees. We do not have any place to complaint and need to pay what all bank says. Once you are into FAB customer service you will come to know how it will make your life horrible. They send simply a 6 digit number as OTP without amount and payer name and the amount and payer is up to them how much will be charged to your card. Please use any other banks products as they will show humanity concern even if some scams happened in your card you can reach other banks through many ways. Here FAB will not consider your email and need to call 600525500 and hold for hours and the same continues for many days which will cost you 40 fils per minute for each long calls. If you take leave and visit their branch, the staff is same as seeing thousands of people with same complaint everyday and laugh at you.

12-02-2022

Omar   United Arab Emirates

Billed Finance Charges

Just horrible! Every month they over charge the finance charges for no reason!
Their employees can’t even explain what they charge and how!

04-02-2022

Sayeera |   Verified   Egypt

Satisfying

FAB provided me with a credit card. It would be delivered in a few days, according to their customer support team. The credit card arrived at my house two days later, fully authorized!

03-02-2022

Mohamad   Canada

Worst customer service experience ever

I have not dealt with any institution in my life that was more disorganised. No coordination between departments. No communication between branches. Phone banking is a pure pain. No coordination between phone banking and branches. No coordination between credit card and branches. The bank is an organisational nightmare and a pure pain to customers.

22-01-2022

Anabel   India

Emirate ID eaten by Card Machine

So happened that i deposited money to FAB machine and when i finished the Emirates Id never comes out back, so i mke complain to the back management nad they told me that they will call if it will be removed from the machine..But days oassed and they didn’t call me so i went there again and Bank personnel said that they cut my Emirates ID…How disgusting, it’s not my fault and it is very important document., They shouldn’t cut it..so now it gives too much problem for me…pls.beware to Deposit in this FAB machine maybe your emirates id will be also stock to it and they will cut it also.👎👎👎

12-01-2022

Jamil   United Arab Emirates

Mirdif center branch review

Whereas the bank itself is fine, avoid mirdif city center branch especially customer agent named Hassan on counter 3. Unknowledgable, rude, aggressive and un attentive person. FAB needs to deal with him or send him back to rigorous customer and operational trainings.

20-12-2021

Prakash   India

Bad Customer service

Pooor followup and zero customer service
Following up for my replacement card since last 9months. No luck. No fllowup for mails and calls.

14-11-2021

Obsidian |   Verified   United Arab Emirates

Recommended!

I would always love to recommend this perfect bank. The customer service is so professional and the services provided by this bank are extremely amazing.

11-11-2021

Stavros |   Verified   United Arab Emirates

Marvelous!

I issued a credit card from FAB. Their customer service team told me that it would be delivered after few days. Two days later, the credit card was delivered to my place and activated also!

25-05-2021

Clara |   Verified   United Arab Emirates

Easy and smooth process

I contacted this bank as I wanted to take a loan. They asked me about some documents and told me that the request would take from 3 to 5 days. The whole process was really easy and very smooth. Two days later, they e-mailed me the confirmation of my request!

20-04-2021