fbpx
Customer Experience

Customer Experience

570 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Efficient Excellent Fast Helpful Honest Impressive Knowledgeable Outstanding Perfect Professional Well-located
Criminal Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive Nasty

Excellent

20%

Great

0%

Average

0%

Poor

7%

Bad

73%

Description

As the UAE’s largest bank & one of the world’s largest financial institutions, we offer an extensive range of tailor-made solutions, products & services.
FGB is a trademark owned by National Bank of Abu Dhabi PJSC

Products and Services
  • Personal
  • Loans & Mortgages
  • Corporate & Investment
  • Bancassurance
Location

First Abu Dhabi Bank (FAB) | Deira City Centre Branch, Dubai - Dubai - United Arab Emirates

Contact Details
  • https://www.bankfab.com/
  • +971600525500
  • [email protected]
  • First Abu Dhabi Bank (FAB) Deira City Centre Mall Branch Deira Dubai United Arab Emirates
  • Deira
  • Dubai (UAE)
Social Networks
Additional Info

Other branches and ATM across Dubai

Share This Listing
Write a Review
Reviews
Maximum upload size: 15MB
Latest Reviews
Jimmy Howells
  United Arab Emirates

Don’t bank FAB

Use at your own risk. Difficult customer service. Won’t return our cash.

ADVANTAGESDISADVANTAGES

Criminal Disappointing Horrible Incompetent Terrible Not Client-oriented


21-06-2022

KC
  United Arab Emirates

WARNING! DO NOT SIGN UP TO THIS BANK

If I could rate it less than 1 star… it would be MINUS A MILLION STARS!!! This is the worst bank in the UAE, let this be a warning to anyone wishing to open a bank account… LOOK ELSEWHERE!!!
Where to start: the lies, the unprofessional, rude customer service representatives, the excuses to cause delays, the misinformation, the lack of empathy…. the list is endless.
I had a ”dormant account” (an account that hadn’t been used for over 3 years) I wanted a liability letter (which has a validity of 14 days from being requested, and can take up to 10 days to get to you!), to close it and my credit card with them… they had been adding charges to the ”dormant” account!! Though I had had no notification (they claim I was sent an e-statement every 3 months that I couldn’t access and I had no need to as I was under the impression it was at zero balance). I put in a request to have the charges removed… once I’d reactivated the account…. 2 months later and more charges added, I was told that they couldn’t reverse the charges as there was still a ”live” direct debit attached to it.. again no notification given within the 3 years of not using the account! Trying to call the call centre… rude, unhelpful customer service representatives who on more than two occasions hung up on me.
Don’t try to get things sorted in the bank, you are told to go online, call the call centre (NOT a free phone number) or use the mobile app, all of which give different information! By the way.. the ”dormant account” did not show up on my mobile app that lists my accounts.. again how am I supposed to know! I couldn’t put money into the account as it was ”dormant”, but the bank would add charges and fees every time a ”live” direct debit was attempted to be taken from a ”dormant’ account… how does that even work!! but apparently…. it’s not the bank’s error! No one wants to help you, but they are quite happy to take your money…

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Horrible Incompetent Misleading Rude Terrible Unprofessional Unreliable Not Client-oriented


21-06-2022

Gayatri jeswani
  India

Personal issues

I had called to customer care regarding some issue n asked for help me to sort it out. Mr Faiz Ahmed attanted me n very professionally n excellent way he explained me regard of my issues n solve it very quickly. I must say Mr Faiz Ahmed is attentive, gentle and excellent in his work. Thank you.

ADVANTAGESDISADVANTAGES

Amazing Attentive Efficient Excellent Fast Helpful Honest Impressive Knowledgeable Outstanding Perfect


15-06-2022

Reginald B
  United States

Where’s my money

If you’re not a local good luck

ADVANTAGESDISADVANTAGES

Criminal


07-06-2022

Joy
  United Arab Emirates

Account Activation

The branch manager in healthcare city is unhelpful and the customer service at counter 5 seems not to know what he was doing as well and refused to take accountability to the situation and even blaming me for not visiting the branch right away wherein fact i have already informed them that i called the customer service multiple time and no one is calling me back. the manager mohammed us rude and incompetent so as the customer service representative if i could give 0 i would.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Misleading Terrible Unprofessional


02-06-2022

Vito Dow
  India

shameful and painful

out of words, it is so frustrating to deal with them

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Ridiculous Terrible Unpleasant Unprofessional Unreliable


26-05-2022

Susanna
  United Arab Emirates

FAB is the ABSOLUTE WORST Bank

I miss NBAD! That was a Bank! This new “FAB” is a pretentious CorpoRAT.
To resolve any issue you have to call and waste time talking to their AI answer machine (Wohoo! So technologically advanced). They lied to me about my mortgage options. When I told them I am transferring (refinancing) my mortgage through another bank, they offered me a solution.. to take a Personal loan to cover the mortgage! They think we are dumb!
Going to their branch does not resolve anything – they tell you “Contact our call centre”. WHAT IS THE POINT OF YOUR PHYSICAL BRANCH?!
They have “services” on their APP. When you request for some of them (Clearance Letter for example), it tells you “You cannot request for this on the APP”….Then what IS THE POINT OF YOUR APP! Shit bank! Shit service! I feel sorry for your call centre staff!

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Horrible Inattentive Incompetent Unprofessional Not Client-oriented



24-05-2022

Anna
  Philippines

ANNUAL FEE

How can a bank be able to charge annual fee for a card even if the card is not even activated yet. Worst is no notifications from email or sms informing you tjat they already charged on your non-active card. And now needing to cancel a card that is not even activated! So outrageous!

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Dishonest Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


21-05-2022

Zain Shaikh
  India

Complaint against Mr. Manikandan Nair

Each and everytime I have spoken to Manikandan Nair. He has lied, given false promises and gave all wrong information to sell his credit card. If this actually reaches your compliance team please do something about him.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ordinary Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


20-05-2022

Adel
  India

Unreasonable and unprofessional

Worst bank that I’ve dealt with, they claimed that a card that I cancelled years ago, a card that doesn’t even show up in my online account or statements is somehow still linked to my account. How? Beats all logic that I know of. On top of that they hold my end of service benefits claiming that its security for the stupid card that I dont even own anymore. Frustrating to deal with such an unprofessional and stupid bank. I’m switching over to another bank the moment these people release my money. I despise them and wouldn’t recommend them to my worst enemy.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unprofessional Unreliable


19-05-2022

Rashid
  India

Variable interest rate for personal loan

Fab will give good Interest as variable rate and final instalment they will deduct 2.months salary as ballon payment. Loan processing is fast

ADVANTAGESDISADVANTAGES

Efficient

Misleading


18-05-2022

Mira
  Bulgaria

Customer support

Very disappointing overall experience with this bank.

ADVANTAGESDISADVANTAGES


12-05-2022

K
  Philippines

LOAN AND CC CANCELATION

IF YOU WANT A PEACEFUL LIFE DONT DEAL WITH THIS BANK, FAB WILL MAKE YOUR LIFE MISERABLE, I USED TO RECOMMEND IT TO EVERYONE BUT NOW PLS DONT EVEN DREAM OF HAVING A TRANSACTION WITH THEM.
THEY WILL KEEP ON PROMISING TO HELP YOU WHEN YOU CALL THEM TO SHUT YOU UP, NEXT THING YOU KNOW IT’S ANOTHER DECEPTION

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


13-04-2022

Nasir hussain
  United Arab Emirates

Customer agent are not professional

Since one week I m contacting with costumer care regarding my closing credit card but so many calls I got the amount which I have to pay for closing and I transferred the money same time next day again I called to costumer service and requested for cancelation he said it’s done you will receive your request number trough email .but I didn’t received any cancellations number and I called again that lady was so kind she heard my problem she said there’s no any requests she raised my complain again after that I received a call from fab she said investigated there is fault from agent bcs he didn’t raised your request but your new statement generated and you have to pay again interest money I told her that is not my mistake and why I have to pay again which I already paid that is your fault you have to pay that is my right .

ADVANTAGESDISADVANTAGES

Disappointing


30-03-2022

Aidana Zhaksykankyzy
  Kazakhstan

Fab elite in Jumeirah

We visited just to pay slip for visa, and we were waiting for 30 minutes- the only cashier is working and very slow. Disappointing put more cashiers instead of 3 customer service representatives

ADVANTAGESDISADVANTAGES

Incompetent Unprofessional



29-03-2022

Peter Girgis
  Egypt

Credit Card

I wont advise anyone to deal with FAB bank, I m running after them for the past three months to pay my CC pending amount and they are just making excuses to keep on adding extra charges on top of the installments. Once you verify the information they put you on hold for hours to give up and hang the phone. their collection department employees are not professionals in the way they are taking and keep on threatening via phone or emails. The worst banking experience with all the meaning of the word.

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Misleading Unprofessional Untrustworthy Indecent


29-03-2022

Mel
  Philippines

Personal loan

Very upset for all the promises of customer service granting your loan it took 3 months. Wasting my time to provide all the requirements needed and keep telling to me it will approved 😖.very dishonest and lack of customer care.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Miserable Misleading Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


23-03-2022

Mohamed
  United Arab Emirates

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.
For cancellation of credit card. They not close your card friendly they say some thing to do like some extra payment then call. But they not receive your calls. They easily not closed you card many times they call you asked more then 5 security verification questions and they say next call they close..

ADVANTAGESDISADVANTAGES

Fraudulent Unfavorable


13-03-2022

Fiona Connolly
  United Arab Emirates

Really great customer service

Helpful, knowledgeable with a smooth “fuss free” service.

Please ask for Ramy Bashier at Nakheel Mall. What an exceptionally wonderful customer services representative.

ADVANTAGESDISADVANTAGES

Attentive


06-03-2022

Merin
  United Arab Emirates

FAB Credit Card – Unprofessional

Does not keep security features for the banking. They give more preference for the Merchant than the customer. Even though if we enter wrong card details, they will deduct money from your account according to the merchant claim count. I really don’t understand what kind of policy they follow, which is only for the protection of banks.. Try your best not to be a customer of FAB.

ADVANTAGESDISADVANTAGES

Fraudulent Horrible Inattentive Rude Terrible Unprofessional


01-03-2022

BK
  India

FAB Credit Card

Dears, do not be happy if you get credit card from FAB. Better to use any other Banks credit card for your good. Almost last 6 months i am behind FAB for a charge of AED 7500 plus which amount was not authorized by me as i have received OTP from bank without any amount or payer name when i have ordered AED 20 for online purchase. Same time got message that AED 7,500 plus charged to my card. Within minutes informed bank that i have not approved this amount and after weeks they told to file dispute. After months bank said cannot reverse and i have to pay. Complaint and case filed in eveywhere possible but their reply is FAB is out of their Service. So FAB is a special bank that nobody can ask or complaint. If any charges you see in your card you have to pay. In addition to that they have charged additional AED 1,750 as Finance Charge during this dispute period and they said even that is not reversible as it is their Fees. We do not have any place to complaint and need to pay what all bank says. Once you are into FAB customer service you will come to know how it will make your life horrible. They send simply a 6 digit number as OTP without amount and payer name and the amount and payer is up to them how much will be charged to your card. Please use any other banks products as they will show humanity concern even if some scams happened in your card you can reach other banks through many ways. Here FAB will not consider your email and need to call 600525500 and hold for hours and the same continues for many days which will cost you 40 fils per minute for each long calls. If you take leave and visit their branch, the staff is same as seeing thousands of people with same complaint everyday and laugh at you.

ADVANTAGESDISADVANTAGES


12-02-2022

Omar
  United Arab Emirates

Billed Finance Charges

Just horrible! Every month they over charge the finance charges for no reason!
Their employees can’t even explain what they charge and how!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Unreliable Untrustworthy


04-02-2022

Sayeera |   Verified
  Egypt

Satisfying

FAB provided me with a credit card. It would be delivered in a few days, according to their customer support team. The credit card arrived at my house two days later, fully authorized!

ADVANTAGESDISADVANTAGES

Attentive Fast


03-02-2022

Mohamad
  Canada

Worst customer service experience ever

I have not dealt with any institution in my life that was more disorganised. No coordination between departments. No communication between branches. Phone banking is a pure pain. No coordination between phone banking and branches. No coordination between credit card and branches. The bank is an organisational nightmare and a pure pain to customers.

ADVANTAGESDISADVANTAGES


22-01-2022

Anabel
  India

Emirate ID eaten by Card Machine

So happened that i deposited money to FAB machine and when i finished the Emirates Id never comes out back, so i mke complain to the back management nad they told me that they will call if it will be removed from the machine..But days oassed and they didn’t call me so i went there again and Bank personnel said that they cut my Emirates ID…How disgusting, it’s not my fault and it is very important document., They shouldn’t cut it..so now it gives too much problem for me…pls.beware to Deposit in this FAB machine maybe your emirates id will be also stock to it and they will cut it also.👎👎👎

ADVANTAGESDISADVANTAGES

Disappointing Horrible Miserable Rude Unreliable Not Client-oriented


12-01-2022

Jamil
  United Arab Emirates

Mirdif center branch review

Whereas the bank itself is fine, avoid mirdif city center branch especially customer agent named Hassan on counter 3. Unknowledgable, rude, aggressive and un attentive person. FAB needs to deal with him or send him back to rigorous customer and operational trainings.

ADVANTAGESDISADVANTAGES

Well-located

Dishonest Inattentive Misleading Ordinary Rude Unprofessional Untrustworthy


20-12-2021

Prakash
  India

Bad Customer service

Pooor followup and zero customer service
Following up for my replacement card since last 9months. No luck. No fllowup for mails and calls.

ADVANTAGESDISADVANTAGES

Disappointing


14-11-2021

Obsidian |   Verified
  United Arab Emirates

Recommended!

I would always love to recommend this perfect bank. The customer service is so professional and the services provided by this bank are extremely amazing.

ADVANTAGESDISADVANTAGES

Amazing Professional


11-11-2021

Stavros |   Verified
  United Arab Emirates

Marvelous!

I issued a credit card from FAB. Their customer service team told me that it would be delivered after few days. Two days later, the credit card was delivered to my place and activated also!

ADVANTAGESDISADVANTAGES

Amazing Fast Perfect


25-05-2021

Clara |   Verified
  United Arab Emirates

Easy and smooth process

I contacted this bank as I wanted to take a loan. They asked me about some documents and told me that the request would take from 3 to 5 days. The whole process was really easy and very smooth. Two days later, they e-mailed me the confirmation of my request!

ADVANTAGESDISADVANTAGES

Excellent Fast


20-04-2021

Reviews
Jimmy Howells
  United Arab Emirates

Don’t bank FAB

Use at your own risk. Difficult customer service. Won’t return our cash.

ADVANTAGESDISADVANTAGES

Criminal Disappointing Horrible Incompetent Terrible Not Client-oriented


21-06-2022

KC
  United Arab Emirates

WARNING! DO NOT SIGN UP TO THIS BANK

If I could rate it less than 1 star… it would be MINUS A MILLION STARS!!! This is the worst bank in the UAE, let this be a warning to anyone wishing to open a bank account… LOOK ELSEWHERE!!!
Where to start: the lies, the unprofessional, rude customer service representatives, the excuses to cause delays, the misinformation, the lack of empathy…. the list is endless.
I had a ”dormant account” (an account that hadn’t been used for over 3 years) I wanted a liability letter (which has a validity of 14 days from being requested, and can take up to 10 days to get to you!), to close it and my credit card with them… they had been adding charges to the ”dormant” account!! Though I had had no notification (they claim I was sent an e-statement every 3 months that I couldn’t access and I had no need to as I was under the impression it was at zero balance). I put in a request to have the charges removed… once I’d reactivated the account…. 2 months later and more charges added, I was told that they couldn’t reverse the charges as there was still a ”live” direct debit attached to it.. again no notification given within the 3 years of not using the account! Trying to call the call centre… rude, unhelpful customer service representatives who on more than two occasions hung up on me.
Don’t try to get things sorted in the bank, you are told to go online, call the call centre (NOT a free phone number) or use the mobile app, all of which give different information! By the way.. the ”dormant account” did not show up on my mobile app that lists my accounts.. again how am I supposed to know! I couldn’t put money into the account as it was ”dormant”, but the bank would add charges and fees every time a ”live” direct debit was attempted to be taken from a ”dormant’ account… how does that even work!! but apparently…. it’s not the bank’s error! No one wants to help you, but they are quite happy to take your money…

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Horrible Incompetent Misleading Rude Terrible Unprofessional Unreliable Not Client-oriented


21-06-2022

Gayatri jeswani
  India

Personal issues

I had called to customer care regarding some issue n asked for help me to sort it out. Mr Faiz Ahmed attanted me n very professionally n excellent way he explained me regard of my issues n solve it very quickly. I must say Mr Faiz Ahmed is attentive, gentle and excellent in his work. Thank you.

ADVANTAGESDISADVANTAGES

Amazing Attentive Efficient Excellent Fast Helpful Honest Impressive Knowledgeable Outstanding Perfect


15-06-2022

Reginald B
  United States

Where’s my money

If you’re not a local good luck

ADVANTAGESDISADVANTAGES

Criminal


07-06-2022

Joy
  United Arab Emirates

Account Activation

The branch manager in healthcare city is unhelpful and the customer service at counter 5 seems not to know what he was doing as well and refused to take accountability to the situation and even blaming me for not visiting the branch right away wherein fact i have already informed them that i called the customer service multiple time and no one is calling me back. the manager mohammed us rude and incompetent so as the customer service representative if i could give 0 i would.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Misleading Terrible Unprofessional


02-06-2022

Vito Dow
  India

shameful and painful

out of words, it is so frustrating to deal with them

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Ridiculous Terrible Unpleasant Unprofessional Unreliable


26-05-2022

Susanna
  United Arab Emirates

FAB is the ABSOLUTE WORST Bank

I miss NBAD! That was a Bank! This new “FAB” is a pretentious CorpoRAT.
To resolve any issue you have to call and waste time talking to their AI answer machine (Wohoo! So technologically advanced). They lied to me about my mortgage options. When I told them I am transferring (refinancing) my mortgage through another bank, they offered me a solution.. to take a Personal loan to cover the mortgage! They think we are dumb!
Going to their branch does not resolve anything – they tell you “Contact our call centre”. WHAT IS THE POINT OF YOUR PHYSICAL BRANCH?!
They have “services” on their APP. When you request for some of them (Clearance Letter for example), it tells you “You cannot request for this on the APP”….Then what IS THE POINT OF YOUR APP! Shit bank! Shit service! I feel sorry for your call centre staff!

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Horrible Inattentive Incompetent Unprofessional Not Client-oriented



24-05-2022

Anna
  Philippines

ANNUAL FEE

How can a bank be able to charge annual fee for a card even if the card is not even activated yet. Worst is no notifications from email or sms informing you tjat they already charged on your non-active card. And now needing to cancel a card that is not even activated! So outrageous!

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Dishonest Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


21-05-2022

Zain Shaikh
  India

Complaint against Mr. Manikandan Nair

Each and everytime I have spoken to Manikandan Nair. He has lied, given false promises and gave all wrong information to sell his credit card. If this actually reaches your compliance team please do something about him.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ordinary Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


20-05-2022

Adel
  India

Unreasonable and unprofessional

Worst bank that I’ve dealt with, they claimed that a card that I cancelled years ago, a card that doesn’t even show up in my online account or statements is somehow still linked to my account. How? Beats all logic that I know of. On top of that they hold my end of service benefits claiming that its security for the stupid card that I dont even own anymore. Frustrating to deal with such an unprofessional and stupid bank. I’m switching over to another bank the moment these people release my money. I despise them and wouldn’t recommend them to my worst enemy.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unprofessional Unreliable


19-05-2022

Rashid
  India

Variable interest rate for personal loan

Fab will give good Interest as variable rate and final instalment they will deduct 2.months salary as ballon payment. Loan processing is fast

ADVANTAGESDISADVANTAGES

Efficient

Misleading


18-05-2022

Mira
  Bulgaria

Customer support

Very disappointing overall experience with this bank.

ADVANTAGESDISADVANTAGES


12-05-2022

K
  Philippines

LOAN AND CC CANCELATION

IF YOU WANT A PEACEFUL LIFE DONT DEAL WITH THIS BANK, FAB WILL MAKE YOUR LIFE MISERABLE, I USED TO RECOMMEND IT TO EVERYONE BUT NOW PLS DONT EVEN DREAM OF HAVING A TRANSACTION WITH THEM.
THEY WILL KEEP ON PROMISING TO HELP YOU WHEN YOU CALL THEM TO SHUT YOU UP, NEXT THING YOU KNOW IT’S ANOTHER DECEPTION

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


13-04-2022

Nasir hussain
  United Arab Emirates

Customer agent are not professional

Since one week I m contacting with costumer care regarding my closing credit card but so many calls I got the amount which I have to pay for closing and I transferred the money same time next day again I called to costumer service and requested for cancelation he said it’s done you will receive your request number trough email .but I didn’t received any cancellations number and I called again that lady was so kind she heard my problem she said there’s no any requests she raised my complain again after that I received a call from fab she said investigated there is fault from agent bcs he didn’t raised your request but your new statement generated and you have to pay again interest money I told her that is not my mistake and why I have to pay again which I already paid that is your fault you have to pay that is my right .

ADVANTAGESDISADVANTAGES

Disappointing


30-03-2022

Aidana Zhaksykankyzy
  Kazakhstan

Fab elite in Jumeirah

We visited just to pay slip for visa, and we were waiting for 30 minutes- the only cashier is working and very slow. Disappointing put more cashiers instead of 3 customer service representatives

ADVANTAGESDISADVANTAGES

Incompetent Unprofessional



29-03-2022

Peter Girgis
  Egypt

Credit Card

I wont advise anyone to deal with FAB bank, I m running after them for the past three months to pay my CC pending amount and they are just making excuses to keep on adding extra charges on top of the installments. Once you verify the information they put you on hold for hours to give up and hang the phone. their collection department employees are not professionals in the way they are taking and keep on threatening via phone or emails. The worst banking experience with all the meaning of the word.

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Misleading Unprofessional Untrustworthy Indecent


29-03-2022

Mel
  Philippines

Personal loan

Very upset for all the promises of customer service granting your loan it took 3 months. Wasting my time to provide all the requirements needed and keep telling to me it will approved 😖.very dishonest and lack of customer care.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Miserable Misleading Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


23-03-2022

Mohamed
  United Arab Emirates

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.

Customer service contact numbers they not pickup one time you contact them, they say something to do next time they not pick your calls.
For cancellation of credit card. They not close your card friendly they say some thing to do like some extra payment then call. But they not receive your calls. They easily not closed you card many times they call you asked more then 5 security verification questions and they say next call they close..

ADVANTAGESDISADVANTAGES

Fraudulent Unfavorable


13-03-2022

Fiona Connolly
  United Arab Emirates

Really great customer service

Helpful, knowledgeable with a smooth “fuss free” service.

Please ask for Ramy Bashier at Nakheel Mall. What an exceptionally wonderful customer services representative.

ADVANTAGESDISADVANTAGES

Attentive


06-03-2022

Merin
  United Arab Emirates

FAB Credit Card – Unprofessional

Does not keep security features for the banking. They give more preference for the Merchant than the customer. Even though if we enter wrong card details, they will deduct money from your account according to the merchant claim count. I really don’t understand what kind of policy they follow, which is only for the protection of banks.. Try your best not to be a customer of FAB.

ADVANTAGESDISADVANTAGES

Fraudulent Horrible Inattentive Rude Terrible Unprofessional


01-03-2022

BK
  India

FAB Credit Card

Dears, do not be happy if you get credit card from FAB. Better to use any other Banks credit card for your good. Almost last 6 months i am behind FAB for a charge of AED 7500 plus which amount was not authorized by me as i have received OTP from bank without any amount or payer name when i have ordered AED 20 for online purchase. Same time got message that AED 7,500 plus charged to my card. Within minutes informed bank that i have not approved this amount and after weeks they told to file dispute. After months bank said cannot reverse and i have to pay. Complaint and case filed in eveywhere possible but their reply is FAB is out of their Service. So FAB is a special bank that nobody can ask or complaint. If any charges you see in your card you have to pay. In addition to that they have charged additional AED 1,750 as Finance Charge during this dispute period and they said even that is not reversible as it is their Fees. We do not have any place to complaint and need to pay what all bank says. Once you are into FAB customer service you will come to know how it will make your life horrible. They send simply a 6 digit number as OTP without amount and payer name and the amount and payer is up to them how much will be charged to your card. Please use any other banks products as they will show humanity concern even if some scams happened in your card you can reach other banks through many ways. Here FAB will not consider your email and need to call 600525500 and hold for hours and the same continues for many days which will cost you 40 fils per minute for each long calls. If you take leave and visit their branch, the staff is same as seeing thousands of people with same complaint everyday and laugh at you.

ADVANTAGESDISADVANTAGES


12-02-2022

Omar
  United Arab Emirates

Billed Finance Charges

Just horrible! Every month they over charge the finance charges for no reason!
Their employees can’t even explain what they charge and how!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Unreliable Untrustworthy


04-02-2022

Sayeera |   Verified
  Egypt

Satisfying

FAB provided me with a credit card. It would be delivered in a few days, according to their customer support team. The credit card arrived at my house two days later, fully authorized!

ADVANTAGESDISADVANTAGES

Attentive Fast


03-02-2022

Mohamad
  Canada

Worst customer service experience ever

I have not dealt with any institution in my life that was more disorganised. No coordination between departments. No communication between branches. Phone banking is a pure pain. No coordination between phone banking and branches. No coordination between credit card and branches. The bank is an organisational nightmare and a pure pain to customers.

ADVANTAGESDISADVANTAGES


22-01-2022

Anabel
  India

Emirate ID eaten by Card Machine

So happened that i deposited money to FAB machine and when i finished the Emirates Id never comes out back, so i mke complain to the back management nad they told me that they will call if it will be removed from the machine..But days oassed and they didn’t call me so i went there again and Bank personnel said that they cut my Emirates ID…How disgusting, it’s not my fault and it is very important document., They shouldn’t cut it..so now it gives too much problem for me…pls.beware to Deposit in this FAB machine maybe your emirates id will be also stock to it and they will cut it also.👎👎👎

ADVANTAGESDISADVANTAGES

Disappointing Horrible Miserable Rude Unreliable Not Client-oriented


12-01-2022

Jamil
  United Arab Emirates

Mirdif center branch review

Whereas the bank itself is fine, avoid mirdif city center branch especially customer agent named Hassan on counter 3. Unknowledgable, rude, aggressive and un attentive person. FAB needs to deal with him or send him back to rigorous customer and operational trainings.

ADVANTAGESDISADVANTAGES

Well-located

Dishonest Inattentive Misleading Ordinary Rude Unprofessional Untrustworthy


20-12-2021

Prakash
  India

Bad Customer service

Pooor followup and zero customer service
Following up for my replacement card since last 9months. No luck. No fllowup for mails and calls.

ADVANTAGESDISADVANTAGES

Disappointing


14-11-2021

Obsidian |   Verified
  United Arab Emirates

Recommended!

I would always love to recommend this perfect bank. The customer service is so professional and the services provided by this bank are extremely amazing.

ADVANTAGESDISADVANTAGES

Amazing Professional


11-11-2021

Stavros |   Verified
  United Arab Emirates

Marvelous!

I issued a credit card from FAB. Their customer service team told me that it would be delivered after few days. Two days later, the credit card was delivered to my place and activated also!

ADVANTAGESDISADVANTAGES

Amazing Fast Perfect


25-05-2021

Clara |   Verified
  United Arab Emirates

Easy and smooth process

I contacted this bank as I wanted to take a loan. They asked me about some documents and told me that the request would take from 3 to 5 days. The whole process was really easy and very smooth. Two days later, they e-mailed me the confirmation of my request!

ADVANTAGESDISADVANTAGES

Excellent Fast


20-04-2021

Satisfaction Survey
Please, take a moment to complete this anonymous survey.
1 = Very Unsatisfied | 10 = Very Satisfied

Satisfaction Survey
5
5
5
5
Contact
Contact form