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Customer Experience

Customer Experience

315 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Convenient Fast Helpful Outstanding Perfect Reliable Satisfying Well-located Affordable
Awkward Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented

Excellent

60%

Great

0%

Average

0%

Poor

0%

Bad

40%

Description

Etisalat Group is one of the world’s leading telecom groups in emerging markets. With consolidated net revenue at AED 51.7 billion and consolidated net profit of AED 9.0 billion for 2020, its high credit ratings reflect the company’s strong balance sheet and proven long-term performance.

Headquartered in Abu Dhabi, Etisalat was established over four decades ago in the UAE as the country’s first telecommunications service provider. An international blue-chip organisation, Etisalat Group provides innovative solutions and services to 154 million subscribers in 16 countries across the Middle East, Asia and Africa.

Products and Services
  • Devices
  • Mobile Plans
  • Internet Services
Location

Etisalat Al Wasl Office - Dubai - United Arab Emirates

Contact Details
  • https://www.etisalat.ae/
  • +9718002300
  • [email protected]
  • Etisalat Bldg, Al Wasl Business Center, Sheikh Zayed Rd Near The Dubai Mall - Trade Centre DIFC Dubai United Arab Emirates
  • Dubai International Financial Centre (DIFC)
  • Dubai (UAE)
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Reviews
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Latest Reviews
Mohamed Abdelsalam
  United Arab Emirates

Bad Company

fraudulence and deceiving company, with Scam offers

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


22-06-2022

Fullan bin Ellaan
  Saudi Arabia

Expensive

Lots of marketing gimmicks for selling products ,,
Its the most expensive telecom company in GCC and
More expensive than many countries in the world .

ADVANTAGESDISADVANTAGES

Disappointing Misleading Unreliable Expensive


17-06-2022

Hazel
  United Arab Emirates

Duped

I got a call before Eid that our internet was not stable and they would send a technician free of charge to fix the issue. They would have the technician call back to schedule the visit.

After a couple of weeks we called and advised that we had such a call and we should not be charged. After nearly 2 hours of hold checking God knows what they agreed to send Technician who was not able to resolve the issue that it was lagging.

We were billed and on inquiring fried our brain for nearly 2 hours again to know that they will not budge and apparently after so many level of unrequired verification (I mean for what? Is some one going to pose as me and pay my bill and you are trying to avoid that happening? You are not a bank I am not storing my valuables with you. One point verification of ID is enough).

They are not able to find out that a call was placed to us from their side confirming that nothing would be charged. Not only that no records of conversation before sending Technician that we donot want to pay since you have called and want to send the guy. I wondered what was she checking with so many holds if she doesnt have any records?

So basically please be careful donot agree because once you are billed they are not going to do anything whether you agree or not? And ofcourse whether issue is solved or not. Still lags due to range issues. And will keep continuing to do so no matter how much you pay for upgrade. So please careful

ADVANTAGESDISADVANTAGES

Scam


05-06-2022

Hyuna |   Verified
  United Arab Emirates

Helpful

Etisalat’s internet services are quite reasonably priced. Furthermore, the services are outstanding!

ADVANTAGESDISADVANTAGES

Amazing Helpful


27-05-2022

Elizabeth
  Nigeria

D-Link wireless network problem and terrible customer service.

I ordered the D-Link Sim card router and it’s kept saying connected without internet . I called Etisalat severally and the problem wasn’t fixed . I went to their Office at the mall of Emirates. The staff were horrible and just dismissed my complaint saying there is nothing they could do . I was told some one will call me from 101 to talk about free cancellation. Some called and I picked up immediately and they cut the call on their end and never called back .
They keep sending me messages to make payment for the internet I haven’t been able to use.
I have only one regret so far it is picking Etisalat network.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Incompetent Rude Unprofessional


19-05-2022

Nadal
  United Arab Emirates

Shifting Elife account

Holding an existing Elife , I raised a request to shift my account to my new home , I have the new address and booked an appointment . Their technical came to install the fiber optic cables . Once the engineer showed up to connect the line , after 3 hours his supervisor command him to not do so . No one is giving a clear answer nor fixing the issue , after useless calls to their call center , and visiting their branch center were they hired useless incompetent staffs . After explaining my problem for the 100 ‘ time , their manager without even asking for my account number or checking my complain update , simply informed me that Etisalat cannot do any thing , and I should go to my building knocking on doors and asking if they have an Etisalat account . Calling their call center again , I m informed this time that my area is not connected to Etisalat . I live in downtown Dubai !!! All the buildings are connected !!
Again promised to be contacted by their IT department , as it seems they are the one blocking the connection , after one week , no one bothered . It is simply the most hideous company to deal with .

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Rude Unprofessional Unreliable Untrustworthy Not Client-oriented


04-05-2022

zaine
  United Arab Emirates

101 customer service

tried to call 101 for some help, but unfortunately, they converted their cs to bots. the bot was unhelpful at all and was unable to help me with my query. i tried so many times to ask for a real person but the bot is such a bitch (i’m well trained to handle this things blah blah blah) it will just repeat things/ info that i don’t need aside from what i needed help with.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Disappointing Inattentive Incompetent Miserable Ridiculous Rude Unfavorable Not Client-oriented


17-02-2022

Bakula |   Verified
  United Arab Emirates

Affordable!

The prices of the internet services provided by Etisalat are so affordable. Moreover, the services are more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Affordable


10-01-2022

Nneka |   Verified
  United Arab Emirates

Perfect services

The services provided by this company are perfect. Also, their prices are so reliable. Totally satisfied!

ADVANTAGESDISADVANTAGES

Perfect Reliable Satisfying


31-10-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Advisable Helpful


29-09-2021

Kaison |   Verified
  United Arab Emirates

Satisfying

Their mobile plans are amazing, I like it, their services are quite satisfying, and their customer service team responds quickly in case of any query or problem.

ADVANTAGESDISADVANTAGES

Amazing Fast


10-09-2021

f |   Verified
  Hungary

Delightful

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Amazing Outstanding


11-08-2021

Jadiel |   Verified
  United Arab Emirates

Satisfied

Their services are really amazing, the plans they are offering are convenient and helpful, I am satisfied with their services and sure will recommend their services to others.

ADVANTAGESDISADVANTAGES

Convenient Helpful


30-05-2021

Ignatz |   Verified
  United Arab Emirates

Perfect internet services

I took one of the home internet plans provided by Etisalat. I am totally satisfied with the experience as the internet service is perfect, all the time good, and so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Raelyn |   Verified
  United Arab Emirates

Reliable

I am using their services for a year and my experience with them was simply great, their services are amazing and I am totally satisfied with them.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


26-05-2021

Reviews
Mohamed Abdelsalam
  United Arab Emirates

Bad Company

fraudulence and deceiving company, with Scam offers

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


22-06-2022

Fullan bin Ellaan
  Saudi Arabia

Expensive

Lots of marketing gimmicks for selling products ,,
Its the most expensive telecom company in GCC and
More expensive than many countries in the world .

ADVANTAGESDISADVANTAGES

Disappointing Misleading Unreliable Expensive


17-06-2022

Hazel
  United Arab Emirates

Duped

I got a call before Eid that our internet was not stable and they would send a technician free of charge to fix the issue. They would have the technician call back to schedule the visit.

After a couple of weeks we called and advised that we had such a call and we should not be charged. After nearly 2 hours of hold checking God knows what they agreed to send Technician who was not able to resolve the issue that it was lagging.

We were billed and on inquiring fried our brain for nearly 2 hours again to know that they will not budge and apparently after so many level of unrequired verification (I mean for what? Is some one going to pose as me and pay my bill and you are trying to avoid that happening? You are not a bank I am not storing my valuables with you. One point verification of ID is enough).

They are not able to find out that a call was placed to us from their side confirming that nothing would be charged. Not only that no records of conversation before sending Technician that we donot want to pay since you have called and want to send the guy. I wondered what was she checking with so many holds if she doesnt have any records?

So basically please be careful donot agree because once you are billed they are not going to do anything whether you agree or not? And ofcourse whether issue is solved or not. Still lags due to range issues. And will keep continuing to do so no matter how much you pay for upgrade. So please careful

ADVANTAGESDISADVANTAGES

Scam


05-06-2022

Hyuna |   Verified
  United Arab Emirates

Helpful

Etisalat’s internet services are quite reasonably priced. Furthermore, the services are outstanding!

ADVANTAGESDISADVANTAGES

Amazing Helpful


27-05-2022

Elizabeth
  Nigeria

D-Link wireless network problem and terrible customer service.

I ordered the D-Link Sim card router and it’s kept saying connected without internet . I called Etisalat severally and the problem wasn’t fixed . I went to their Office at the mall of Emirates. The staff were horrible and just dismissed my complaint saying there is nothing they could do . I was told some one will call me from 101 to talk about free cancellation. Some called and I picked up immediately and they cut the call on their end and never called back .
They keep sending me messages to make payment for the internet I haven’t been able to use.
I have only one regret so far it is picking Etisalat network.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Incompetent Rude Unprofessional


19-05-2022

Nadal
  United Arab Emirates

Shifting Elife account

Holding an existing Elife , I raised a request to shift my account to my new home , I have the new address and booked an appointment . Their technical came to install the fiber optic cables . Once the engineer showed up to connect the line , after 3 hours his supervisor command him to not do so . No one is giving a clear answer nor fixing the issue , after useless calls to their call center , and visiting their branch center were they hired useless incompetent staffs . After explaining my problem for the 100 ‘ time , their manager without even asking for my account number or checking my complain update , simply informed me that Etisalat cannot do any thing , and I should go to my building knocking on doors and asking if they have an Etisalat account . Calling their call center again , I m informed this time that my area is not connected to Etisalat . I live in downtown Dubai !!! All the buildings are connected !!
Again promised to be contacted by their IT department , as it seems they are the one blocking the connection , after one week , no one bothered . It is simply the most hideous company to deal with .

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Rude Unprofessional Unreliable Untrustworthy Not Client-oriented


04-05-2022

zaine
  United Arab Emirates

101 customer service

tried to call 101 for some help, but unfortunately, they converted their cs to bots. the bot was unhelpful at all and was unable to help me with my query. i tried so many times to ask for a real person but the bot is such a bitch (i’m well trained to handle this things blah blah blah) it will just repeat things/ info that i don’t need aside from what i needed help with.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Disappointing Inattentive Incompetent Miserable Ridiculous Rude Unfavorable Not Client-oriented


17-02-2022

Bakula |   Verified
  United Arab Emirates

Affordable!

The prices of the internet services provided by Etisalat are so affordable. Moreover, the services are more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Affordable


10-01-2022

Nneka |   Verified
  United Arab Emirates

Perfect services

The services provided by this company are perfect. Also, their prices are so reliable. Totally satisfied!

ADVANTAGESDISADVANTAGES

Perfect Reliable Satisfying


31-10-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Advisable Helpful


29-09-2021

Kaison |   Verified
  United Arab Emirates

Satisfying

Their mobile plans are amazing, I like it, their services are quite satisfying, and their customer service team responds quickly in case of any query or problem.

ADVANTAGESDISADVANTAGES

Amazing Fast


10-09-2021

f |   Verified
  Hungary

Delightful

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Amazing Outstanding


11-08-2021

Jadiel |   Verified
  United Arab Emirates

Satisfied

Their services are really amazing, the plans they are offering are convenient and helpful, I am satisfied with their services and sure will recommend their services to others.

ADVANTAGESDISADVANTAGES

Convenient Helpful


30-05-2021

Ignatz |   Verified
  United Arab Emirates

Perfect internet services

I took one of the home internet plans provided by Etisalat. I am totally satisfied with the experience as the internet service is perfect, all the time good, and so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Raelyn |   Verified
  United Arab Emirates

Reliable

I am using their services for a year and my experience with them was simply great, their services are amazing and I am totally satisfied with them.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


26-05-2021

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