Rashed   United Arab Emirates

Worst company

It’s all a bunch of scams.
You pay your bills but they’re just gonna disconnect out of nowhere suddenly becomes slow, costumer service won’t help

26-05-2023

Mina   United Arab Emirates

Poor performance and customer care

I wouldn’t rate etisalat customer care poor because its even below! I transferred from du to etisalat and I cleared my bill with du as per etisalat instructions in order to get the service, however after a month approximately I found out that du billed me with fine due to changing network before finishing my contract with them, which I was going to pay anyway as its a small amount, and all of a sudden etisalat deactivated my service without prior notice or information for the reason of cutting the service, and I found out myself in the middle of the road not able to make calls and no Internet and worst that I’m not even able to call the customer service, I was totally disconnected even from customer service! How on earth??? Words are not enough to describe how careless and unaccountable company etisalat is. And finally i reached one of etisalat partitions in two different malls and non of was able to help and simply asked me to ho to any branch (unless service). And then I reached customer service over the app and thats only when I got to know that its because of du bill not settled. Then agent wasn’t able to so I asked for Manager who called me after one hour and said that he can only send an email to the management who will get back to me next day, however no one got back to me until 5pm till I reached them again where I found them aware and there is a decision taken but they still never contacted me until I reached them to check on the process. So anyway I paid my du bill to end this hassle and i called them back to get my service back, and the answer i got that they will send an email to du to confirm that payment done and once they receive the reply they put me back online, which is another day without service. Thats a shame to have such a poor service and customer service team with zero empowerment to take an immediate action especially that access to calls and Internet is really critical, its not just a leisure for most of people????? Obviously they just know that customers needs this service so they don’t really care about any level of satisfaction.

17-05-2023

Zulfizar   Uzbekistan

Very disappointed customer service

Very bad connection and not excellent customer service, l raised complain about it but they are not able to solve the problem since 2 or 3 days l am not able to use proper wi Fi connection, l am paying on time but not receiving proper service, l would not recommend

15-05-2023

Ken   United Arab Emirates

Overwhelmed with Frustration and Disappointment

I am overwhelmed with frustration, anger and disappointment on how Etisalat customer service handles their consumers concerns. I have been calling them since May 6, 2023 to request a schedule for internet connection installation in my new house as I recently transferred accommodation. I was scheduled by the representative on 7th of May, I was happy about it thinking that I will only lose connection for a day. I waited on 7th of May til afternoon before calling them to follow up on its status. I was advised that I have to wait 7 days before they could schedule me for installation. However my expectation has been set according to their promise, the agent assisted me and promised that my request has been prioritized and that technician will come over to proceed with the installation on the same day.
Unfortunately, I did not hear from them on that day. The next morning on 8th of May, I called the call center to follow up and I was given a link to choose a schedule of installation (Why they didn’t give it in the first place?). So I entered a response through the link provided and chose May 9 from 8:00am-12:00nn.
We were 3 families who transferred in the same building and did the same procedure together to request for installation. My friend got the connection on the 9th, while my other friend was the first one to request, the one who taught us how to do it but also didn’t get the connection up until now. She was expecting to have the connection on May 8 but she was advised that the location she pinned was located in AUH while she’s in Dubai when she pinned it.
With that experience my friend told me, I made sure to call the call center to make sure that my location was correct. Sadly the location is also in AUH, not only the link was very misleading it also didn’t ask me for a street name and room number. Good thing I called, I gave the correct address and the agent assured me it has been changed and updated.
On May 9 at 8:10am, I received a call from the technician asking for the building name and room number, do you know where the technician was? He was in AUH. Wow! I was advised to call the call center again to transfer the request to Dubai. I called them 6 times everyday to make sure everything was correct and to follow up but nothing happened. The agent I spoke with today said that my location wasn’t changed to Dubai. Really?
Today, 10th of May I was again told that my concern has been escalated and will receive a call from the technician within 48 hours to reschedule my appointment. So how many days of waiting are we talking about again?
I hope that Etisalat will investigate on this matter, teach and train your staff on how to handle customer concerns carefully with integrity and respect. We are not just wanting connection for recreation, most of us use it for a living.
Etisalat is soooo fast when you are a new customer, but after being a loyal one they doesn’t care at all!!!!
Will just transfer to DU I guess.

11-05-2023

Abid Hussain   United Arab Emirates

Zero customer service

Very bad customer service,

09-05-2023

Daniel   United Arab Emirates

Never Etisalat again

Never ever Etisalat again!
I cancelled my e-plan and paid the balance of 817 aed, because I was still within the contract. But I never got a confirmation of my cancellation of the e-plan wifi. There was also a case number: which a lady gave me, Etisalat promised to call me back! They never did!
Days are going by and I am calling Etisalat every day for 2 weeks about my case! No one can give me a straight reply!
A guy from Etisalat customer service even hung up on me on the phone! So disrespectful!!!

They claimed they tried to call me several times, but I just received several sms from Etisalat that they tried to reach me on the phone but that they now had closed the case. The case was not even resolved! And I didn’t knew why I couldn’t receive the calls!

The days go by and I am still keep calling and calling day and night! – and was also in touch with the cancellation center 4 times and Etisalat customer service 100 times! I was so drained and fed up!

It all started because I moved my address and needed someone from Etisalat’s side to come and help me setting up the wifi! No one could help me! After 4 years with Etisalat I am truely dissapointed! So bad! Now I am with DU and it’s much better and easier!

The only things I needed from Etisalat was help to setting up my wifi at my new place! As they couldn’t help me with that! I wanted to cancel the E-plan. And then the 2 weeks nightmare started.

All so much waste of energy and time! But if you want to sign a contract it’s all so easy! But if you want to cancel you will be left behind!

I finally got a confirmation about the cancellation! And I will never ever recommend Etisalat to anyone!!! Such a horrible experience!!!!

05-05-2023

Sudhir Ahmad   United Arab Emirates

Extra charges

2 years ago, we got this etisalat plan Elife 250Mbps, for which we were asked to pay 409 dhs per month and then i have no idea for what they are adding extra amount in our bill, making us to pay 445 dhs per month and now after completing the commitment of 2 years i got 465 dhs bill. its a scam company which has completely useless wifi, does not support into the other rooms in the apartment, just works in the hall, and landline was given as compulsory but was said to be used as free. Honestly, i am completely disappointed with the service. Today itself i contacted customer care for disconnection.

03-05-2023

Fatema alseddiqi   Bahrain

They toke from my card 2 time and still they didn’t sned me my money back

This is the worst transaction I have ever had with a telecom company, and the worst service. I wait 5 days for a refund that was deducted from me twice. I am shocked by the bad and slow service of this company in Dubai, and I am very upset about the issue. I do not advise anyone to deal with this company.
Fatema alseddiqi

26-04-2023

HeMeant   United Arab Emirates

Worst telecom provider

I made a mistake of subscribing to their services. Worst customer care especially the one in mall of the emirates dubai. Everyone is shockingly rude and no one cares about you. They have at least dozen staff but you talk to any of them and they will send you to someone else and that person will send you to someone else.

08-04-2023

Lyubov   United Arab Emirates

Worst customer service!

Etisalat is the worst experience I’ve ever had – fake promises, no customer support and not even a single try to compensate me for all the issues I had with them. They kept giving me false appointments where no one would show up for installation, then they provided interrupted internet service with speed 10 times less then what is in the contract, then again numerous fake appointments for someone to come and fix it. In addition, I spent hours on the phone with different representatives who kept saying the same 3 sentences and doing nothing in reality. Never seen anything like this – would never recommend to anyone.

28-03-2023

Gina   United Arab Emirates

Technical Issues on a business account

No actual human representative to speak with.

21-03-2023

SANTHOSH KUMAR KUYYANGOT   United Arab Emirates

Fake offers. Fake home WiFi Internet plans

Cheating the people with fake offers. I purchased my 5G home WiFi plan one week ago. Etisalat delivery staff delivered Oppo 5G router and sim card on 22/03/2023 and asked me to follow the instructions given in the device user manual to connect my mobile to WiFi router. I followed the instructions exactly as mentioned in the user manual, however after several attempts I couldn’t connect my mobile to the WiFi router. They gave default user name and password on the router. And they asked me to visit oppowifi.com to change user name and password. Thus website is not reachable. The default password is 5 letter password. To connect to the WiFi it requires 8 digit password which I don’t have as I couldn’t visit oppowifi.com and change the password. I have called customer care several times to resolve the issue. Even to reach a customer care representative is not so easy as our calls are attended by virtual advisor which disconnects our calls without transferring it to a human advisor. Even though if we are able to connect to a customer care representative, they are not helpful at all. They connect to a technical advisors who do not have any technical know how. Their common dialogue is “will call you back”. Then normally they don’t call back. Then I have to call the customer care again and have to repeat the same story to them. I have been doing this activity since last 6 days. May be I have been connected with 4 or 5 technical advisors. Nobody could solve the problem. Then I asked them to cancel this plan and offer me some other plan which actually works. They take my request and tell me that somebody from cancellation team will call me back. Again cancellation team staff who called me informed that I have pay a current month bill that is 290 and a cancellation fee of one month bill, that is 390 dirhams and device rent for 24 months, that is 56*24=1344. So I have to pay total of around 2000 dirhams to cancel the plan. I have to pay for cancelling a plan which doesn’t work. They are nit able solve the problem and asking me to pay cancellation fee and rent for tge device which is not working. When I request for waive off the cancellation fee and device rent, they say that they will discuss with the management and will call me back. But never called me back. I have to call the customer care again to follow up. When I call them again, I have to repeat all these stories again and they say that my previous request has already been cancelled. They cancel my request without resolving it. When I call them again they raise a new request and say that someone from cancellation team will call me. This activity also gave been repeated many times. Today when I called tge customer care again they said they have raised a request and someone will contact me in 3 working days. So, this activity will go on. It is not going to end….

20-03-2023

Ekaterine Demetrashvili   United Arab Emirates

Mistake

Dear Etisalat,

As a result of the behavior of your management, we are deeply disappointed.

It has been a long time since our company has used the services of your company. Being one of your largest customers, we expect a corresponding response. By April 2022, our company requested that the TV add-ons option be removed from our account. Until today, the feature has been cancelled. Since September 2022, I have been responsible for all Etisalat related matters, and so far we have not encountered any problems – with the exception of one. It appears as if they have no desire to perform their duties and leave their responsibilities to their colleagues, or even to us as a whole. In regard to the problem we encountered yesterday, I would like to draw your attention to the fact that, despite the fact that we refused these services, Etisalat connected these services without our knowledge, while conducting additional checks. In order to resolve this misunderstanding, I contacted one of your colleagues, Mr. Pulkit Chadha, who has promised to assist us. Due to the fact that today is the last day for paying our bills, we mailed correspondence and expressed our intention to resolve this issue as soon as possible. As a result of the mistake made by your employees, I will not be able to pay the additional 35,000 dirhams. Please take note of the attitude of Mr. Pulkit Chadha who has refused to accept responsibility for the mistake made by his team. Please consider my appeal and assist us in resolving this matter. Considering the limited time period, I will have to submit documents to the court if we do not receive an answer by today.

Best Regards

15-03-2023

Josef   United Arab Emirates

Non existing customer service for business account

This is what happens in a market where there is virtually no competition: Bad, or better, inexistent customer service and nobody seems to care. I asked a question which is mission critical for my business and more than one month later I am still waiting for an answer. There is no response to my emails and there is no phone number to call which is ridiculous considered that we are talking about a telecom company here.

08-02-2023

Ronan   United Arab Emirates

Etisalat Business Accounts

Possibly the worst telecoms company I have ever dealt with anywhere in the world.

Zero customer service. Terrible response rate. Incompetent staff.

If you visit a facility in person and submit documents, you expect everything to be set up perfectly. Not the case here.

27-01-2023

Czarina   United Arab Emirates

PATHETIC CUSTOMER SERVICE!!!!

Burjuman Metro Station Branch: Understaffed, unaccomodating, useless agents!

You can do anything in their app apart from canceling.

PATHETIC Customer Service process they have.

03-11-2022

omar fahmeed   United Arab Emirates

worst Complaint department

I made a complaint on 06th oct 2022 and till today i.e 18th oct 22 there is no solution. Firstly they changed my plan without my consent which is there fault and now i am facing issues as my incoming and outgoing is blocked and for all this only i am suffering what kind of service is this i am not able to understand as they are closing my complaints without a solution and i have to call everyday to explain and start a new complaint.
utter disappointment.

18-10-2022

Ahmed   United Arab Emirates

Complaint department

I opened a complaint since 14th of September and i called them more than hundred times and no one even reply or call me back till today very disappointing

22-09-2022

john jacob   United Arab Emirates

Disconnection without valid reason and notice

Got the connection on August 12th and disconnected on Aug 28th. Virtual call center says “there is an overdue payment due on 15th and not pad” . Not sure how a connection given on Aug 12th can have a over due on Aug 15th, with a issuing a bill, app says “0 due” and disconnection happened without a notice. App says there is installation charge of AED 199, but can’t pay due to tech error in the app. No option left, paid AED 200 as advance, without any invoice reference

28-08-2022

omar squalli   United Arab Emirates

Just bad!! Soo bad

So unprofessional and unhelpful. Scheduled instlation with technician and the guy is coming 1h later

09-08-2022

Sury   Albania

Cost

too expensive

06-08-2022

Kateryna   United Arab Emirates

Wifi home network

Before signing the contract for any Etisalat services think twice. Signed up for home wi-fi special offer for AED 199 per month (instead 299), after 10 days of usage decided to cancel. Cancelation charge is 299 standard monthly fee + 299 cancelation fee + cost of router 350 AED. 950 AED to exit this beautiful deal after 10 days of usage.

22-07-2022

Nadine G.   United Arab Emirates

Zero customer service

I am traveling and my Etisalat SIM is not connecting to the local network where I am. It’s been 4 days I have been trying to reach someone to talk to at Etisalat with no avail. They have decided to automated all customer care to machines that are completely useless and unhelpful. I am disconnected from my number for the next two weeks until I return. Once I am back I am. moving my number to Du. This is completely unacceptable!!!!!!

13-07-2022

Mohamed Abdelsalam   United Arab Emirates

Bad Company

fraudulence and deceiving company, with Scam offers

22-06-2022

Fullan bin Ellaan   Saudi Arabia

Expensive

Lots of marketing gimmicks for selling products ,,
Its the most expensive telecom company in GCC and
More expensive than many countries in the world .

17-06-2022

Hazel   United Arab Emirates

Duped

I got a call before Eid that our internet was not stable and they would send a technician free of charge to fix the issue. They would have the technician call back to schedule the visit.

After a couple of weeks we called and advised that we had such a call and we should not be charged. After nearly 2 hours of hold checking God knows what they agreed to send Technician who was not able to resolve the issue that it was lagging.

We were billed and on inquiring fried our brain for nearly 2 hours again to know that they will not budge and apparently after so many level of unrequired verification (I mean for what? Is some one going to pose as me and pay my bill and you are trying to avoid that happening? You are not a bank I am not storing my valuables with you. One point verification of ID is enough).

They are not able to find out that a call was placed to us from their side confirming that nothing would be charged. Not only that no records of conversation before sending Technician that we donot want to pay since you have called and want to send the guy. I wondered what was she checking with so many holds if she doesnt have any records?

So basically please be careful donot agree because once you are billed they are not going to do anything whether you agree or not? And ofcourse whether issue is solved or not. Still lags due to range issues. And will keep continuing to do so no matter how much you pay for upgrade. So please careful

05-06-2022

Hyuna |   Verified   United Arab Emirates

Helpful

Etisalat’s internet services are quite reasonably priced. Furthermore, the services are outstanding!

27-05-2022

Elizabeth   Nigeria

D-Link wireless network problem and terrible customer service.

I ordered the D-Link Sim card router and it’s kept saying connected without internet . I called Etisalat severally and the problem wasn’t fixed . I went to their Office at the mall of Emirates. The staff were horrible and just dismissed my complaint saying there is nothing they could do . I was told some one will call me from 101 to talk about free cancellation. Some called and I picked up immediately and they cut the call on their end and never called back .
They keep sending me messages to make payment for the internet I haven’t been able to use.
I have only one regret so far it is picking Etisalat network.

19-05-2022

Nadal   United Arab Emirates

Shifting Elife account

Holding an existing Elife , I raised a request to shift my account to my new home , I have the new address and booked an appointment . Their technical came to install the fiber optic cables . Once the engineer showed up to connect the line , after 3 hours his supervisor command him to not do so . No one is giving a clear answer nor fixing the issue , after useless calls to their call center , and visiting their branch center were they hired useless incompetent staffs . After explaining my problem for the 100 ‘ time , their manager without even asking for my account number or checking my complain update , simply informed me that Etisalat cannot do any thing , and I should go to my building knocking on doors and asking if they have an Etisalat account . Calling their call center again , I m informed this time that my area is not connected to Etisalat . I live in downtown Dubai !!! All the buildings are connected !!
Again promised to be contacted by their IT department , as it seems they are the one blocking the connection , after one week , no one bothered . It is simply the most hideous company to deal with .

04-05-2022

zaine   United Arab Emirates

101 customer service

tried to call 101 for some help, but unfortunately, they converted their cs to bots. the bot was unhelpful at all and was unable to help me with my query. i tried so many times to ask for a real person but the bot is such a bitch (i’m well trained to handle this things blah blah blah) it will just repeat things/ info that i don’t need aside from what i needed help with.

17-02-2022

Bakula |   Verified   United Arab Emirates

Affordable!

The prices of the internet services provided by Etisalat are so affordable. Moreover, the services are more than amazing!

10-01-2022

Nneka |   Verified   United Arab Emirates

Perfect services

The services provided by this company are perfect. Also, their prices are so reliable. Totally satisfied!

31-10-2021

Shamim |   Verified   United Arab Emirates

Satisfying

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

29-09-2021

Kaison |   Verified   United Arab Emirates

Satisfying

Their mobile plans are amazing, I like it, their services are quite satisfying, and their customer service team responds quickly in case of any query or problem.

10-09-2021

f |   Verified   Hungary

Delightful

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

11-08-2021

Jadiel |   Verified   United Arab Emirates

Satisfied

Their services are really amazing, the plans they are offering are convenient and helpful, I am satisfied with their services and sure will recommend their services to others.

30-05-2021

Ignatz |   Verified   United Arab Emirates

Perfect internet services

I took one of the home internet plans provided by Etisalat. I am totally satisfied with the experience as the internet service is perfect, all the time good, and so affordable.

26-05-2021

Raelyn |   Verified   United Arab Emirates

Reliable

I am using their services for a year and my experience with them was simply great, their services are amazing and I am totally satisfied with them.

26-05-2021