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Customer Experience

Customer Experience

1,501 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Convenient Cooperative Excellent Fast Friendly Helpful Optimal Outstanding Perfect Reliable Satisfying Solid Well-located Affordable Full Service
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

15%

Great

1%

Average

0%

Poor

3%

Bad

81%

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Description

Etisalat Group is one of the world’s leading telecom groups in emerging markets. With consolidated net revenue at AED 51.7 billion and consolidated net profit of AED 9.0 billion for 2020, its high credit ratings reflect the company’s strong balance sheet and proven long-term performance.

Headquartered in Abu Dhabi, Etisalat was established over four decades ago in the UAE as the country’s first telecommunications service provider. An international blue-chip organisation, Etisalat Group provides innovative solutions and services to 154 million subscribers in 16 countries across the Middle East, Asia and Africa.

Products and Services
  • Devices
  • Mobile Plans
  • Internet Services
Location
Contact Details
  • https://www.etisalat.ae/
  • +9718002300
  • [email protected]
  • Etisalat Bldg, Al Wasl Business Center, Sheikh Zayed Rd Near The Dubai Mall - Trade Centre DIFC Dubai United Arab Emirates
  • Dubai International Financial Centre (DIFC)
  • Dubai (UAE)
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Reviews

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Latest Reviews
Bilal Jamil
  United Arab Emirates

Fraud

I have 2 years contract and 6 month earlier devices are not working. I start receiving messages that service has interruption and new device will be charged 760 aed and they don’t have solution for this. They are charging amount without providing services.

ADVANTAGESDISADVANTAGES

Scam Not Client-oriented


01-06-2024

Victoria
  United Arab Emirates

Worst provider ever

It’s been few months the speed is very slow, once I reached customer service and they told me there is no issue from their side.
And now it’s impossible to reach customer service.
Their app technical support is useless. Does literally nothing!
If you want to spend a lot of money and all your mental health join them!

ADVANTAGESDISADVANTAGES

Horrible


29-05-2024

lola
  United Arab Emirates

business pack upgrated without the delivery of extra devices

worst service ever!

we upgrated our business pack they suposed to provide the extra devises after 3 days. After 1 months still nothing as the initial requested was miss undestood by the team and cancelled, the second one was also cancelled as they believed it was a double one… the third is still progressing but we already reach the delay of 3 days… no one is really understanding what they do, no communication in the internal team, claims are cancelled without been resolved, they let you wait 5 minutes to answer for each single questions as they don’t have the answer. they try to reach you after 10 pm if they want to call you! and keep calling you everysingle day without resolving the issue. very poor service I don’t recommande at all it will take a lot of your time energy and money for bad result.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Miserable Ridiculous Scam Terrible Unprofessional Expensive Not Client-oriented


23-05-2024

Tamara Asou
  United Arab Emirates

WiFi

Horrible service

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05-05-2024

Rabih khalil
  United Arab Emirates

Excellent services

Salam
Mobile converge is very good everywhere in UAE.
I have 4G wireless Internet and it really very good speed 30 mbps for family of 7 members working perfectly.
I have previously e-life Internet but cancelled it because of the cost.
I hope they can decrease their prices only, and have direct number to there customer service not robot.
Otherwise excellent service.
Thank you

ADVANTAGESDISADVANTAGES

Excellent Friendly Perfect Full Service

Expensive


02-05-2024

Tarek Ad
  United Arab Emirates

Info disclosure

They linked our company account to a starnge company without any reason, and they let this strange company have full access on our data and account which is a very big and sensitive issue, we are following with them since 1 week and without any response. They don’t care about the customer privacy

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fraudulent Incompetent Messy Miserable Misleading Ridiculous Rude Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented



21-04-2024

Mebily
  United Arab Emirates

For assistance to change the sim card to new id

Very bad customer service at the customer center Al zahia sharjah.. Giving preferences for locals only…. They made us wait for long and no one attends or cares.

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14-04-2024

Hunar Nasser
  United Arab Emirates

Complain about the business service

I have Etisalat business connection for my company from 5 months and started to pay the bills and everything but still I don’t have the psychical ip phone 📱 regularly following with them to install but no customer sincerity is there till now I don’t understand my issue

ADVANTAGESDISADVANTAGES

Terrible Not Client-oriented


16-03-2024

Sheetal
  United Arab Emirates

Technical Issues with Internet

Worst service provider!!! It’s been 10 days since we are having internet disconnected due to technical issues and they are not able to fix it yet. Customer service is extremely horrible and only makes fake promises. Supervisors are useless. Very very unprofessional and incompetent service provider!! I don’t know how they call themselves biggest service provider of uae. So disappointing!!!!

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Misleading Terrible Unprofessional Unreliable Not Client-oriented


13-03-2024

MissS
  United Arab Emirates

Technical Issues

Extremely bad service from Etisalat technicians. It’s been 3 days out internet is disrupted and they send different people and they inspect and they say they will inform another team and then no one comes and resolves it.
There is no way to speak to anyone as their calls are going to virtual advisors.

This is extremely disappointing and annoying and we do not expect this from ETISALAT.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Terrible Unpleasant Unprofessional Unreliable Not Client-oriented


06-03-2024

Hozefa Furniturewala
  United Arab Emirates

Free minutes

Free minutes has Technical issue

ADVANTAGESDISADVANTAGES

Disappointing


06-03-2024

Zera
  India

Never expect customer service

If we call them for an emergency they are never available and if you call trying to connect with an advisor the cut your call

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Expensive


09-02-2024

Mohamed Bakry
  United Arab Emirates

Worst internet service

My review is very specific about home internet service only (not phone nor 4G).
1. Expensive compared to other options.
2. Needs frequent troubleshooting, and everytime you will need a technician to come and fix “their problem” while you pay for his visit !! No phone calls for troubleshooting !! Which is very weird for me.
3. I had to cancel my subscription before the contract maturity and paid 1200 AED simply because they have to charge you and extra month, and the month you are already in (even if you break 1 day in that months) and the remaining rental fees for their malfunctioning modem and router..
My advice: go for any other internet provider for sure.

ADVANTAGESDISADVANTAGES

Disappointing


28-01-2024

Khodr
  Lebanon

Awful with the virtual assistance nonsense

I’ve been struggling for a while with etisalat’s helpline because of the extreme difficulties to get to talk to a human. Today i purchased a business sim card which literally took me 2 hours of waiting time, and it was supposed to be activated within 2 hours. Well it never worked, and i needed it today, i tried everything, just couldn’t get any help whatsoever and couldn’t reach a person, especially that the new number is not active so effectively non existing. I kept struggling with virtual assistance over the phone and chat, it’s just unacceptable, i wasted so many hours on this and its so frustrating.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


25-01-2024

Hamza
  United Arab Emirates

Agents provided me with very conflicting information

Agents provided me with very contradicting/conflicting information regarding my account when I needed to stop the service. Over the phone they told me I have to pay for contract breach unless I`d like to transfer the ownership to someone else, long story short after coordinating with a new owner for more than two weeks, other agents when we went in person were like you have to pay all the amount regardless of transferring your ownership! they wasted my time and that of the new ownership too. I dropped a complaint and would never ever consider Etisalat service again.

ADVANTAGESDISADVANTAGES


08-01-2024

Shuhaib
  India

Technical issue not solving and no one is responsible

The worst technical support..i was spending my whole day and talk to team and not solved yet.its almost 2 days..i raised a complaint 3rd jan midnight until now 5th jan 10.50 there is no updates and nobody contacted me..am the one who contacted them more than 10 times and all of them are saying the same story which is it will be solving within 12 working hours..now its almost more than 24 working hours..until now am facing the issue and no solutions ..very very very bad technical support from etisalat..they are mentioning the complaint port expected resolution dat 4th jan 2024 7.14…😡😡😡

ADVANTAGESDISADVANTAGES

Disappointing



05-01-2024

Theirry
  United Kingdom

Zero Connectivity to Customer service agent

i can not connect to etisalat customer care, the stupid virtual agent is not developed enough to guide me on query, “I wanted to buy iphone 14 pro max, i didnt want delivery, i wanted to pickup from store as i am flying and short of time, i wanted to know from where i can collect the phone.”

Stupid virtual assistant nor designed in manner to attend to my request. i tried multiple short phrases, words, but nothing works. so if you get a problem and needs agent, you can not get connect.

ADVANTAGESDISADVANTAGES

Awkward Inattentive Miserable Nasty Ridiculous Terrible Unfavorable Unpleasant


27-12-2023

Rachel
  United Arab Emirates

Very bad experience with Etisalat

Etisalat has become the worst telecom provider ..they just fleece their customers and when it come to service it’s pathetic ..had a bad experience that the home wifi they fixed worked for only one hour and when we called they said it could be a faulty instrument and after that each time we call no one is able to help nor any technician was sent !! Five days we been trying to call with no help ..finally decided to cancel the service with etisalat .

Only for selling their products they call high and low .

ADVANTAGESDISADVANTAGES

Optimal

Disappointing


05-12-2023

KB
  United Arab Emirates

Transfer of business lines

I have been trying to transfer my business line since 2 months and despite multiple interactions where they said it will be done tomorrow, it hasnt been done yet and all employee numbers are now blocked since more than 1 week.
Nobody knows what they are doing and I am now at Etisalat wasl business center for the 2nd day and system is down this morning !
I have no other option than waiting in the coffee shop and working from there.
While they are doing nothing and we are not able to use the service, we are still asked to pay the monthly bills for all employees.
Pathetic !

ADVANTAGESDISADVANTAGES

Incompetent Terrible Unreliable


28-11-2023

Majid H Alyousef
  United Arab Emirates

Want more money from you

They keep finding ways to ask you for payments even after you leave. just some random calls come asking for more money that they told you before that don’t exist.

ADVANTAGESDISADVANTAGES

Misleading


08-11-2023

Rob
  United Arab Emirates

A total joke

Basically, I asked for my account to be canceled on home services due to moving out. They had the date I asked for this in their records but they did not cancel. I made numerous complaints. I was told to either pay to cancel or have irrelevant charges continue despite having asked them to cancel. A total joke!

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Misleading Terrible Expensive Not Client-oriented


04-11-2023

Wala
  United Arab Emirates

Adding too much to a bill, very expensive company

One of the most expensive mobile companies in the world..all the time adding extra unjustified amount to the bill.
And the worst part when you have to deal with their customer service ,they are unhelpful all the time ,asking too many questions with no values

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unfavorable Expensive Indecent


03-11-2023

David
  United Arab Emirates

They cannot solve anything, it’s useless to spend time with the agents

I had an issue, i spent 5 hours talking to agent and live chat, ive been passed to like more than 5 agents in total, but none of them resolved the issue, it’s like you have to repeat again and again all the conversation, they dont know how to deal with customer, it’s very disappointing

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Unreliable Untrustworthy Not Client-oriented


30-10-2023

MOHAMMAD ANAS BAIRAKDAR
  United Arab Emirates

My AED balance taken by Etisalat without my consent

I had 500 AED balance on my Etisalat account, an agent from Etisalat called me today and convinced me to switch from pre-paid to post-paid, but they never asked for my consent, or even mentioned they will take (as an advance/ reserve) whatever cash balance I have on the account. It took me more than 20 minutes to get customer service on the phone, he was confused and the call with the agent took another 20 minutes, the resolution finally was to have someone call me in 5 working days to see how I prefer to the money to be returned. Really BAD experience and I genuinely regret switching from Du to Etisalat…

ADVANTAGESDISADVANTAGES

Unprofessional


17-10-2023

Hanna Paliashchuk
  Belarus

Home relocation

I do not recommend Etisalat, and in this building, unfortunately, have no du wires.Thats why I continue.
I made tequest yesterday. Ppl supposed to come today, but the technician came yesterday, i asked him that I would go to buy an extender for wifi, and when I left outside, he left directly . No install telephone and Elife box.He say that he will came today bur he didn’t reply phone and whatsupp msgs.
Naw, I have to pay another 150 dirhams to install them .
Etisalat is just doing like this with people. Only thinking how to take money.Elife not seam before naw.On the beginning, it was nice, but naw there are no good movies at all, all of them you have to buy.

ADVANTAGESDISADVANTAGES

Disappointing Miserable Unprofessional Untrustworthy Not Client-oriented


12-10-2023

Kissa
  United Arab Emirates

Out of service Sim Card

Ms. Eman of Customer Service did the great job on addressing our concern. Trouble shooting process was so smooth and my concern was relayed to technical Team properly. she run me through the process and make me understand the situation. Great Service Ms. Eman.

ADVANTAGESDISADVANTAGES

Cooperative


10-10-2023

syed
  United Arab Emirates

poor service, poor technical support.

very poor customer support , poor technical support service, my personnel recommendation and experience in future i will not subscribe for Etisalat service, worst experience even if you call for technical support they will not visit office location to check, last 2 month we are struggling for Wi-Fi internet but problem not solved yet. by Etisalat side nobody knows how to solve the problem. only excuses no solution.

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Disappointing Unprofessional Untrustworthy Not Client-oriented


04-10-2023

Muhammad irfan
  Pakistan

New Internet connection

They send defected device for new business Internet connection last 3 days they doing false promises Technication is coming until now 10:30 pm I’m in office for Technication now again they said tomorrow will come and they are charging installation charges also but not giving service

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Misleading Ridiculous Terrible Untrustworthy



22-09-2023

Lili
  Ukraine

Never share your number with etisalat agents

I moved to a new apartment and the Real Estate agent shared my number with the internet provider company.
so till now I am getting this annoying phone calls literally every day with the proposal of purchasing Etisalat home internet even if I already got by Virgin 3 months ago.
every time I am asking to remove my number from data base but they don’t remove. this calls are extremely annoying and they even talks rude when I tell that I am not interested.
I am really embarrassed by it. I will never recommend etisalat to anyone. ever!!!!!!!!

never go for etisalat!!!!!!

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


18-09-2023

Vahid
  Iran

Staff are lier

Etesalat is disaster and lier company in world 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

ADVANTAGESDISADVANTAGES

Horrible Inattentive Incompetent Miserable Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


17-09-2023

Meer mustaza ali
  India

Etisalat 5 g 199 package

I am cheated by etisalat telesales they convince me to disconnect my wired WiFi and use another pakacke and if not working then you can close anytime
And it’s really not working in my flat I have very weak signal and I am even not able to cancel my package as it ask to pay full year amount
It’s completely disappointing call back on 0528627246

ADVANTAGESDISADVANTAGES

Dishonest



14-09-2023

Sherin Ozdemir
  United Arab Emirates

Landline and camera’s

First of all: we had just moved to Dubai. My husband went to get telephone numbers, because you can’t do anything without a local number. There they said that it is mandatory to also take a landline. Even if you don’t use it! You pay money every month without using it. This is the first thing I find very weird. Why do you make people get and pay for something they won’t use? I live here for almost 2 years now and neither I or someone else in our household have used this line! Ridiculous. Second: my husband wanted a camera system. They made him sign a contract for three years instead of one. He specifically said I don’t want something that is for a long time! And they sold him the “best” camera’s they said. How can a camera that you have to take the battery out every two weeks and recharge it for a whole day, be the “best”camera you have? Now imagine you have 8 to 10 of these camera’s that you have to take off of its spot, recharge a whole day, and place it back. This every two weeks.. I think my husband spend 100 hours on the phone with them. They promised to look at our case, try to find a solution, they would talk to their managers and get back to us. They only called us to remind us that we have to pay or after my husband explained the situation, again false promises. In the meen while the messages keep on coming in that you have to pay for the whole three years and all the camera’s that you have received or else you will be registered somewhere and it would be very hard for you to buy a house bla bla bla. We wanted to give them the camera’s back because to be honest we only used them for one month. It just wasn’t a practical system. I know that you can think that it is our own fault that my husband signed that contract. And maybe it is but don’t forget that in such a moment you think you are talking with a professional and that they are there to help you and not to drain you for the money you have. It is for us not about the money. It’s about they way you are being treated and the promises that are made and not been kept.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Misleading Terrible Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


30-08-2023

Zuhaid
  India

Regarding Etisalat home internet connection

Poor quality of communication!

ADVANTAGESDISADVANTAGES

Dishonest Inattentive Rude Unprofessional Untrustworthy


30-08-2023

Ravi Kumar
  United Arab Emirates

Home Internet not working – No followups

For the last two days, it has been a nightmare to call Etisalat customer service via 101… you need to suffer the unskippable voice ads about DNCR and then there is the useless, irritable voice assistant EVA. And after multiple calls and each call with a long wait time, you manage to finally talk to a human (feels like a blessing), they respond with “Sorry sir, i dont have access to this information OR try restarting the device !!!”. And finally, when doing this process multiple times, i requested for a service visit and was assigned a request number and technican scheduled time and date. And next day, when i followup on this technician visit status, i was once again promised by a call center person that the said technician will call and visit as scheduled. But Lo, behold, noone turned up or even bothered to call!. And then going through the same nightmarish process of calls to 101 and bypasssing EVA, the customer service agent says the technician is now scheduled for next day!!! This has been the worst customer service experience i have ever had from any company so far! They have absolute zero consideration for their customers. The lack of empathy is so obvious in the way ETISALAT handles their customers and their complaints. And the only alternative to ETISALAT is DU and i have heard similar stories from some of my friends and contacts who have DU. So customers in UAE are stuck between the devil and the demon.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Untrustworthy Not Client-oriented


28-08-2023

Frank
  United States

Above and Beyond!

I received exemplary service from one of your employees! I bought a tourist sim from your shop in Al Wahda mall yesterday. On my way back to my hotel, I lost my phone. I went to the shop to try to get the phone number for the sim. Your emploiyee, Rosalie Domingo, came to my aid. She found the number and called the phone. When it was answered, she asked the person who had it to please bring the phone to the shop. She guided me as to how to get the phone and how much to pay the fellow. In the event, she even navigated me to the taxi rank and went with me to meet the gentleman who had the phone. Wonderful customer service and clearly above and beyond! Thanks to Rosalie, I have my phone back! Thank you again, Rosalie and Etisalat!

ADVANTAGESDISADVANTAGES

Full Service


25-08-2023

Wasim
  United Arab Emirates

Service to People of Determination

Pathetic approach of Etisalat UAE for the so called caring for the people of determination.
Went with my daughter a pod child to available the privilege given by UAE govt to pod.
Request was refused on the ground the account is in the name of mother and not father. Which contradicts Etisalats own PUBLISHED Policy and Terms and Condition’s viz e viz POD.
The published Policy clearly mentions.
” The service will be issued to the guardian’s against legal proof ”
In simple english there is a difference between Guardian and Guardian’s. Poor attention and deviation from their own policy.
To say the least.

ADVANTAGESDISADVANTAGES


08-08-2023

Deeksha Tiwari
  United Arab Emirates

Customer Experience

The worst telecom company in the ENTIRE world. Pathetic service and even pathetic staff. They don’t care about the customers and would do anything to benefit and earn profit.

ADVANTAGESDISADVANTAGES


31-07-2023

Jeff
  India

Elife 12Mbps plan

I’m Using E life 12Mbps plan for 2 weeks.
My experience is they are actually misleading customers. In the ad they are saying it’s 12Mbps plan unlimited,land line to land line call is free. But actually I’m getting 8-9 Mbps download speed and uploading speed only 3Mbps. I contacted customer care executive,Then they told me the downloading speed only 12Mbps, uploading speed will be 3Mbps.
But what I’m thinking is Etisalat cheating customers. They suppose to display about the all speed information and limits in the front. I mean front in the add. It’s disappointing from a most leading company.

To: @etisalat
Please replace all your current ads and display proper information in the front (downloading/uploaded and limits).

Review: If you are AAA gamer, Online multiplayer gamer, this network Just okay for you. This 12 MB plan is not good for streaming and uploading your videos.
Take a another plan” Ask customer care about the downloading and uploading speed before take”.

I tried upload 13GB game play Video on the YouTube. It took 11 Hrs..🥴

ADVANTAGESDISADVANTAGES

Horrible


08-07-2023

Avela Mbokodi
  United Arab Emirates

Misleading information and unhelpful

I am New Freedom Plan 325 and never fully utilised the allowances. I got a call to upgrade to New Freedom Plan 600 with multiple simcards. I brought my wife from Du to Etisalat and my son. Etisalat opens 2 accounts instead of 1 with multiple simcards meaning now from paying Aed325 I have to pay Aed1200 a month for allowances I hardly ever finish. They tell me I need to pay exit charges. They say they listened to the call and the agent gave correct information but they don’t acknowledge that the agent never told me that under multiple simcards only the primary simcard can make calls despite me asking and confirming this so many times on the phone.

ADVANTAGESDISADVANTAGES

Incompetent Misleading


02-07-2023

Dr Radineh Mousavi
  United Arab Emirates

Very Bad Services

Very bad services , coustomer service and chat is alwayes not working !!! Not helpful , my experience etesalat just take money and not and never fix problem to coustomer tired and leave !!!!

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Expensive Not Client-oriented


24-06-2023

Asha Lynch
  United Arab Emirates

If I Could Give Etisalat No Stars

If I could give Etisalat no stars, I would. You are cheated, plain and simple, when you choose Etisalat. They tell you they are taking off channels only a day or two before it happens, at the start of the month so you have NO TIME to find new representation. And then, the worst part, they say you can cancel anytime with no fee, but they charge you for the WHOLE MONTH you are cancelling in! I have never heard, in all my years, of a company being so disrespectful to its customers. And to think this company is supposed to represent the quality of UAE service. It is appalling. The UAE is a wonderful place to live with generally good customer service, but Etisalat is NOT doing it proud. They do not care about customers, service, or any one of us.

ADVANTAGESDISADVANTAGES

Criminal


07-06-2023

Rashed
  United Arab Emirates

Worst company

It’s all a bunch of scams.
You pay your bills but they’re just gonna disconnect out of nowhere suddenly becomes slow, costumer service won’t help

ADVANTAGESDISADVANTAGES

Affordable

Badly-located Criminal Disappointing Dishonest Horrible Misleading Scam Unpleasant Unprofessional Unreliable Untrustworthy


26-05-2023

Mina
  United Arab Emirates

Poor performance and customer care

I wouldn’t rate etisalat customer care poor because its even below! I transferred from du to etisalat and I cleared my bill with du as per etisalat instructions in order to get the service, however after a month approximately I found out that du billed me with fine due to changing network before finishing my contract with them, which I was going to pay anyway as its a small amount, and all of a sudden etisalat deactivated my service without prior notice or information for the reason of cutting the service, and I found out myself in the middle of the road not able to make calls and no Internet and worst that I’m not even able to call the customer service, I was totally disconnected even from customer service! How on earth??? Words are not enough to describe how careless and unaccountable company etisalat is. And finally i reached one of etisalat partitions in two different malls and non of was able to help and simply asked me to ho to any branch (unless service). And then I reached customer service over the app and thats only when I got to know that its because of du bill not settled. Then agent wasn’t able to so I asked for Manager who called me after one hour and said that he can only send an email to the management who will get back to me next day, however no one got back to me until 5pm till I reached them again where I found them aware and there is a decision taken but they still never contacted me until I reached them to check on the process. So anyway I paid my du bill to end this hassle and i called them back to get my service back, and the answer i got that they will send an email to du to confirm that payment done and once they receive the reply they put me back online, which is another day without service. Thats a shame to have such a poor service and customer service team with zero empowerment to take an immediate action especially that access to calls and Internet is really critical, its not just a leisure for most of people????? Obviously they just know that customers needs this service so they don’t really care about any level of satisfaction.

ADVANTAGESDISADVANTAGES


17-05-2023

Zulfizar
  Uzbekistan

Very disappointed customer service

Very bad connection and not excellent customer service, l raised complain about it but they are not able to solve the problem since 2 or 3 days l am not able to use proper wi Fi connection, l am paying on time but not receiving proper service, l would not recommend

ADVANTAGESDISADVANTAGES

Awkward


15-05-2023

Ken
  United Arab Emirates

Overwhelmed with Frustration and Disappointment

I am overwhelmed with frustration, anger and disappointment on how Etisalat customer service handles their consumers concerns. I have been calling them since May 6, 2023 to request a schedule for internet connection installation in my new house as I recently transferred accommodation. I was scheduled by the representative on 7th of May, I was happy about it thinking that I will only lose connection for a day. I waited on 7th of May til afternoon before calling them to follow up on its status. I was advised that I have to wait 7 days before they could schedule me for installation. However my expectation has been set according to their promise, the agent assisted me and promised that my request has been prioritized and that technician will come over to proceed with the installation on the same day.
Unfortunately, I did not hear from them on that day. The next morning on 8th of May, I called the call center to follow up and I was given a link to choose a schedule of installation (Why they didn’t give it in the first place?). So I entered a response through the link provided and chose May 9 from 8:00am-12:00nn.
We were 3 families who transferred in the same building and did the same procedure together to request for installation. My friend got the connection on the 9th, while my other friend was the first one to request, the one who taught us how to do it but also didn’t get the connection up until now. She was expecting to have the connection on May 8 but she was advised that the location she pinned was located in AUH while she’s in Dubai when she pinned it.
With that experience my friend told me, I made sure to call the call center to make sure that my location was correct. Sadly the location is also in AUH, not only the link was very misleading it also didn’t ask me for a street name and room number. Good thing I called, I gave the correct address and the agent assured me it has been changed and updated.
On May 9 at 8:10am, I received a call from the technician asking for the building name and room number, do you know where the technician was? He was in AUH. Wow! I was advised to call the call center again to transfer the request to Dubai. I called them 6 times everyday to make sure everything was correct and to follow up but nothing happened. The agent I spoke with today said that my location wasn’t changed to Dubai. Really?
Today, 10th of May I was again told that my concern has been escalated and will receive a call from the technician within 48 hours to reschedule my appointment. So how many days of waiting are we talking about again?
I hope that Etisalat will investigate on this matter, teach and train your staff on how to handle customer concerns carefully with integrity and respect. We are not just wanting connection for recreation, most of us use it for a living.
Etisalat is soooo fast when you are a new customer, but after being a loyal one they doesn’t care at all!!!!
Will just transfer to DU I guess.

ADVANTAGESDISADVANTAGES

Untrustworthy


11-05-2023

Abid Hussain
  United Arab Emirates

Zero customer service

Very bad customer service,

ADVANTAGESDISADVANTAGES

Awkward Unprofessional


09-05-2023

Daniel
  United Arab Emirates

Never Etisalat again

Never ever Etisalat again!
I cancelled my e-plan and paid the balance of 817 aed, because I was still within the contract. But I never got a confirmation of my cancellation of the e-plan wifi. There was also a case number: which a lady gave me, Etisalat promised to call me back! They never did!
Days are going by and I am calling Etisalat every day for 2 weeks about my case! No one can give me a straight reply!
A guy from Etisalat customer service even hung up on me on the phone! So disrespectful!!!

They claimed they tried to call me several times, but I just received several sms from Etisalat that they tried to reach me on the phone but that they now had closed the case. The case was not even resolved! And I didn’t knew why I couldn’t receive the calls!

The days go by and I am still keep calling and calling day and night! – and was also in touch with the cancellation center 4 times and Etisalat customer service 100 times! I was so drained and fed up!

It all started because I moved my address and needed someone from Etisalat’s side to come and help me setting up the wifi! No one could help me! After 4 years with Etisalat I am truely dissapointed! So bad! Now I am with DU and it’s much better and easier!

The only things I needed from Etisalat was help to setting up my wifi at my new place! As they couldn’t help me with that! I wanted to cancel the E-plan. And then the 2 weeks nightmare started.

All so much waste of energy and time! But if you want to sign a contract it’s all so easy! But if you want to cancel you will be left behind!

I finally got a confirmation about the cancellation! And I will never ever recommend Etisalat to anyone!!! Such a horrible experience!!!!

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Rude Unprofessional Expensive Not Client-oriented


05-05-2023

Sudhir Ahmad
  United Arab Emirates

Extra charges

2 years ago, we got this etisalat plan Elife 250Mbps, for which we were asked to pay 409 dhs per month and then i have no idea for what they are adding extra amount in our bill, making us to pay 445 dhs per month and now after completing the commitment of 2 years i got 465 dhs bill. its a scam company which has completely useless wifi, does not support into the other rooms in the apartment, just works in the hall, and landline was given as compulsory but was said to be used as free. Honestly, i am completely disappointed with the service. Today itself i contacted customer care for disconnection.

ADVANTAGESDISADVANTAGES


03-05-2023

Fatema alseddiqi
  Bahrain

They toke from my card 2 time and still they didn’t sned me my money back

This is the worst transaction I have ever had with a telecom company, and the worst service. I wait 5 days for a refund that was deducted from me twice. I am shocked by the bad and slow service of this company in Dubai, and I am very upset about the issue. I do not advise anyone to deal with this company.
Fatema alseddiqi

ADVANTAGESDISADVANTAGES

Terrible


26-04-2023

HeMeant
  United Arab Emirates

Worst telecom provider

I made a mistake of subscribing to their services. Worst customer care especially the one in mall of the emirates dubai. Everyone is shockingly rude and no one cares about you. They have at least dozen staff but you talk to any of them and they will send you to someone else and that person will send you to someone else.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


08-04-2023

Lyubov
  United Arab Emirates

Worst customer service!

Etisalat is the worst experience I’ve ever had – fake promises, no customer support and not even a single try to compensate me for all the issues I had with them. They kept giving me false appointments where no one would show up for installation, then they provided interrupted internet service with speed 10 times less then what is in the contract, then again numerous fake appointments for someone to come and fix it. In addition, I spent hours on the phone with different representatives who kept saying the same 3 sentences and doing nothing in reality. Never seen anything like this – would never recommend to anyone.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Misleading Ridiculous Unprofessional Unreliable Untrustworthy Not Client-oriented


28-03-2023

Gina
  United Arab Emirates

Technical Issues on a business account

No actual human representative to speak with.

ADVANTAGESDISADVANTAGES

Disappointing Terrible Unreliable Not Client-oriented


21-03-2023

SANTHOSH KUMAR KUYYANGOT
  United Arab Emirates

Fake offers. Fake home WiFi Internet plans

Cheating the people with fake offers. I purchased my 5G home WiFi plan one week ago. Etisalat delivery staff delivered Oppo 5G router and sim card on 22/03/2023 and asked me to follow the instructions given in the device user manual to connect my mobile to WiFi router. I followed the instructions exactly as mentioned in the user manual, however after several attempts I couldn’t connect my mobile to the WiFi router. They gave default user name and password on the router. And they asked me to visit oppowifi.com to change user name and password. Thus website is not reachable. The default password is 5 letter password. To connect to the WiFi it requires 8 digit password which I don’t have as I couldn’t visit oppowifi.com and change the password. I have called customer care several times to resolve the issue. Even to reach a customer care representative is not so easy as our calls are attended by virtual advisor which disconnects our calls without transferring it to a human advisor. Even though if we are able to connect to a customer care representative, they are not helpful at all. They connect to a technical advisors who do not have any technical know how. Their common dialogue is “will call you back”. Then normally they don’t call back. Then I have to call the customer care again and have to repeat the same story to them. I have been doing this activity since last 6 days. May be I have been connected with 4 or 5 technical advisors. Nobody could solve the problem. Then I asked them to cancel this plan and offer me some other plan which actually works. They take my request and tell me that somebody from cancellation team will call me back. Again cancellation team staff who called me informed that I have pay a current month bill that is 290 and a cancellation fee of one month bill, that is 390 dirhams and device rent for 24 months, that is 56*24=1344. So I have to pay total of around 2000 dirhams to cancel the plan. I have to pay for cancelling a plan which doesn’t work. They are nit able solve the problem and asking me to pay cancellation fee and rent for tge device which is not working. When I request for waive off the cancellation fee and device rent, they say that they will discuss with the management and will call me back. But never called me back. I have to call the customer care again to follow up. When I call them again, I have to repeat all these stories again and they say that my previous request has already been cancelled. They cancel my request without resolving it. When I call them again they raise a new request and say that someone from cancellation team will call me. This activity also gave been repeated many times. Today when I called tge customer care again they said they have raised a request and someone will contact me in 3 working days. So, this activity will go on. It is not going to end….

ADVANTAGESDISADVANTAGES

Disappointing Fake Incompetent Miserable Unprofessional Not Client-oriented


20-03-2023

Ekaterine Demetrashvili
  United Arab Emirates

Mistake

Dear Etisalat,

As a result of the behavior of your management, we are deeply disappointed.

It has been a long time since our company has used the services of your company. Being one of your largest customers, we expect a corresponding response. By April 2022, our company requested that the TV add-ons option be removed from our account. Until today, the feature has been cancelled. Since September 2022, I have been responsible for all Etisalat related matters, and so far we have not encountered any problems – with the exception of one. It appears as if they have no desire to perform their duties and leave their responsibilities to their colleagues, or even to us as a whole. In regard to the problem we encountered yesterday, I would like to draw your attention to the fact that, despite the fact that we refused these services, Etisalat connected these services without our knowledge, while conducting additional checks. In order to resolve this misunderstanding, I contacted one of your colleagues, Mr. Pulkit Chadha, who has promised to assist us. Due to the fact that today is the last day for paying our bills, we mailed correspondence and expressed our intention to resolve this issue as soon as possible. As a result of the mistake made by your employees, I will not be able to pay the additional 35,000 dirhams. Please take note of the attitude of Mr. Pulkit Chadha who has refused to accept responsibility for the mistake made by his team. Please consider my appeal and assist us in resolving this matter. Considering the limited time period, I will have to submit documents to the court if we do not receive an answer by today.

Best Regards

ADVANTAGESDISADVANTAGES

Fast

Badly-located


15-03-2023

Josef
  United Arab Emirates

Non existing customer service for business account

This is what happens in a market where there is virtually no competition: Bad, or better, inexistent customer service and nobody seems to care. I asked a question which is mission critical for my business and more than one month later I am still waiting for an answer. There is no response to my emails and there is no phone number to call which is ridiculous considered that we are talking about a telecom company here.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Ridiculous Terrible Unprofessional Unreliable Not Client-oriented


08-02-2023

Ronan
  United Arab Emirates

Etisalat Business Accounts

Possibly the worst telecoms company I have ever dealt with anywhere in the world.

Zero customer service. Terrible response rate. Incompetent staff.

If you visit a facility in person and submit documents, you expect everything to be set up perfectly. Not the case here.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unprofessional Unreliable Not Client-oriented


27-01-2023

Czarina
  United Arab Emirates

PATHETIC CUSTOMER SERVICE!!!!

Burjuman Metro Station Branch: Understaffed, unaccomodating, useless agents!

You can do anything in their app apart from canceling.

PATHETIC Customer Service process they have.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Not Client-oriented


03-11-2022

omar fahmeed
  United Arab Emirates

worst Complaint department

I made a complaint on 06th oct 2022 and till today i.e 18th oct 22 there is no solution. Firstly they changed my plan without my consent which is there fault and now i am facing issues as my incoming and outgoing is blocked and for all this only i am suffering what kind of service is this i am not able to understand as they are closing my complaints without a solution and i have to call everyday to explain and start a new complaint.
utter disappointment.

ADVANTAGESDISADVANTAGES

Disappointing




18-10-2022

Ahmed
  United Arab Emirates

Complaint department

I opened a complaint since 14th of September and i called them more than hundred times and no one even reply or call me back till today very disappointing

ADVANTAGESDISADVANTAGES

Disappointing



22-09-2022

john jacob
  United Arab Emirates

Disconnection without valid reason and notice

Got the connection on August 12th and disconnected on Aug 28th. Virtual call center says “there is an overdue payment due on 15th and not pad” . Not sure how a connection given on Aug 12th can have a over due on Aug 15th, with a issuing a bill, app says “0 due” and disconnection happened without a notice. App says there is installation charge of AED 199, but can’t pay due to tech error in the app. No option left, paid AED 200 as advance, without any invoice reference

ADVANTAGESDISADVANTAGES

Disappointing


28-08-2022

omar squalli
  United Arab Emirates

Just bad!! Soo bad

So unprofessional and unhelpful. Scheduled instlation with technician and the guy is coming 1h later

ADVANTAGESDISADVANTAGES

Solid

Incompetent Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-08-2022

Sury
  Albania

Cost

too expensive

ADVANTAGESDISADVANTAGES


06-08-2022

Kateryna
  United Arab Emirates

Wifi home network

Before signing the contract for any Etisalat services think twice. Signed up for home wi-fi special offer for AED 199 per month (instead 299), after 10 days of usage decided to cancel. Cancelation charge is 299 standard monthly fee + 299 cancelation fee + cost of router 350 AED. 950 AED to exit this beautiful deal after 10 days of usage.

ADVANTAGESDISADVANTAGES

Disappointing


22-07-2022

Nadine G.
  United Arab Emirates

Zero customer service

I am traveling and my Etisalat SIM is not connecting to the local network where I am. It’s been 4 days I have been trying to reach someone to talk to at Etisalat with no avail. They have decided to automated all customer care to machines that are completely useless and unhelpful. I am disconnected from my number for the next two weeks until I return. Once I am back I am. moving my number to Du. This is completely unacceptable!!!!!!

ADVANTAGESDISADVANTAGES


13-07-2022

Mohamed Abdelsalam
  United Arab Emirates

Bad Company

fraudulence and deceiving company, with Scam offers

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


22-06-2022

Fullan bin Ellaan
  Saudi Arabia

Expensive

Lots of marketing gimmicks for selling products ,,
Its the most expensive telecom company in GCC and
More expensive than many countries in the world .

ADVANTAGESDISADVANTAGES

Disappointing Misleading Unreliable Expensive


17-06-2022

Hazel
  United Arab Emirates

Duped

I got a call before Eid that our internet was not stable and they would send a technician free of charge to fix the issue. They would have the technician call back to schedule the visit.

After a couple of weeks we called and advised that we had such a call and we should not be charged. After nearly 2 hours of hold checking God knows what they agreed to send Technician who was not able to resolve the issue that it was lagging.

We were billed and on inquiring fried our brain for nearly 2 hours again to know that they will not budge and apparently after so many level of unrequired verification (I mean for what? Is some one going to pose as me and pay my bill and you are trying to avoid that happening? You are not a bank I am not storing my valuables with you. One point verification of ID is enough).

They are not able to find out that a call was placed to us from their side confirming that nothing would be charged. Not only that no records of conversation before sending Technician that we donot want to pay since you have called and want to send the guy. I wondered what was she checking with so many holds if she doesnt have any records?

So basically please be careful donot agree because once you are billed they are not going to do anything whether you agree or not? And ofcourse whether issue is solved or not. Still lags due to range issues. And will keep continuing to do so no matter how much you pay for upgrade. So please careful

ADVANTAGESDISADVANTAGES

Scam


05-06-2022

Hyuna |   Verified
  United Arab Emirates

Helpful

Etisalat’s internet services are quite reasonably priced. Furthermore, the services are outstanding!

ADVANTAGESDISADVANTAGES

Amazing Helpful


27-05-2022

Elizabeth
  Nigeria

D-Link wireless network problem and terrible customer service.

I ordered the D-Link Sim card router and it’s kept saying connected without internet . I called Etisalat severally and the problem wasn’t fixed . I went to their Office at the mall of Emirates. The staff were horrible and just dismissed my complaint saying there is nothing they could do . I was told some one will call me from 101 to talk about free cancellation. Some called and I picked up immediately and they cut the call on their end and never called back .
They keep sending me messages to make payment for the internet I haven’t been able to use.
I have only one regret so far it is picking Etisalat network.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Incompetent Rude Unprofessional


19-05-2022

Nadal
  United Arab Emirates

Shifting Elife account

Holding an existing Elife , I raised a request to shift my account to my new home , I have the new address and booked an appointment . Their technical came to install the fiber optic cables . Once the engineer showed up to connect the line , after 3 hours his supervisor command him to not do so . No one is giving a clear answer nor fixing the issue , after useless calls to their call center , and visiting their branch center were they hired useless incompetent staffs . After explaining my problem for the 100 ‘ time , their manager without even asking for my account number or checking my complain update , simply informed me that Etisalat cannot do any thing , and I should go to my building knocking on doors and asking if they have an Etisalat account . Calling their call center again , I m informed this time that my area is not connected to Etisalat . I live in downtown Dubai !!! All the buildings are connected !!
Again promised to be contacted by their IT department , as it seems they are the one blocking the connection , after one week , no one bothered . It is simply the most hideous company to deal with .

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Rude Unprofessional Unreliable Untrustworthy Not Client-oriented


04-05-2022

zaine
  United Arab Emirates

101 customer service

tried to call 101 for some help, but unfortunately, they converted their cs to bots. the bot was unhelpful at all and was unable to help me with my query. i tried so many times to ask for a real person but the bot is such a bitch (i’m well trained to handle this things blah blah blah) it will just repeat things/ info that i don’t need aside from what i needed help with.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Disappointing Inattentive Incompetent Miserable Ridiculous Rude Unfavorable Not Client-oriented


17-02-2022

Bakula |   Verified
  United Arab Emirates

Affordable!

The prices of the internet services provided by Etisalat are so affordable. Moreover, the services are more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Affordable


10-01-2022

Nneka |   Verified
  United Arab Emirates

Perfect services

The services provided by this company are perfect. Also, their prices are so reliable. Totally satisfied!

ADVANTAGESDISADVANTAGES

Perfect Reliable Satisfying


31-10-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Advisable Helpful


29-09-2021

Kaison |   Verified
  United Arab Emirates

Satisfying

Their mobile plans are amazing, I like it, their services are quite satisfying, and their customer service team responds quickly in case of any query or problem.

ADVANTAGESDISADVANTAGES

Amazing Fast


10-09-2021

f |   Verified
  Hungary

Delightful

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Amazing Outstanding


11-08-2021

Jadiel |   Verified
  United Arab Emirates

Satisfied

Their services are really amazing, the plans they are offering are convenient and helpful, I am satisfied with their services and sure will recommend their services to others.

ADVANTAGESDISADVANTAGES

Convenient Helpful


30-05-2021

Ignatz |   Verified
  United Arab Emirates

Perfect internet services

I took one of the home internet plans provided by Etisalat. I am totally satisfied with the experience as the internet service is perfect, all the time good, and so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Raelyn |   Verified
  United Arab Emirates

Reliable

I am using their services for a year and my experience with them was simply great, their services are amazing and I am totally satisfied with them.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


26-05-2021

Ad
Reviews
Bilal Jamil
  United Arab Emirates

Fraud

I have 2 years contract and 6 month earlier devices are not working. I start receiving messages that service has interruption and new device will be charged 760 aed and they don’t have solution for this. They are charging amount without providing services.

ADVANTAGESDISADVANTAGES

Scam Not Client-oriented


01-06-2024

Victoria
  United Arab Emirates

Worst provider ever

It’s been few months the speed is very slow, once I reached customer service and they told me there is no issue from their side.
And now it’s impossible to reach customer service.
Their app technical support is useless. Does literally nothing!
If you want to spend a lot of money and all your mental health join them!

ADVANTAGESDISADVANTAGES

Horrible


29-05-2024

lola
  United Arab Emirates

business pack upgrated without the delivery of extra devices

worst service ever!

we upgrated our business pack they suposed to provide the extra devises after 3 days. After 1 months still nothing as the initial requested was miss undestood by the team and cancelled, the second one was also cancelled as they believed it was a double one… the third is still progressing but we already reach the delay of 3 days… no one is really understanding what they do, no communication in the internal team, claims are cancelled without been resolved, they let you wait 5 minutes to answer for each single questions as they don’t have the answer. they try to reach you after 10 pm if they want to call you! and keep calling you everysingle day without resolving the issue. very poor service I don’t recommande at all it will take a lot of your time energy and money for bad result.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Miserable Ridiculous Scam Terrible Unprofessional Expensive Not Client-oriented


23-05-2024

Tamara Asou
  United Arab Emirates

WiFi

Horrible service

ADVANTAGESDISADVANTAGES


05-05-2024

Rabih khalil
  United Arab Emirates

Excellent services

Salam
Mobile converge is very good everywhere in UAE.
I have 4G wireless Internet and it really very good speed 30 mbps for family of 7 members working perfectly.
I have previously e-life Internet but cancelled it because of the cost.
I hope they can decrease their prices only, and have direct number to there customer service not robot.
Otherwise excellent service.
Thank you

ADVANTAGESDISADVANTAGES

Excellent Friendly Perfect Full Service

Expensive


02-05-2024

Tarek Ad
  United Arab Emirates

Info disclosure

They linked our company account to a starnge company without any reason, and they let this strange company have full access on our data and account which is a very big and sensitive issue, we are following with them since 1 week and without any response. They don’t care about the customer privacy

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fraudulent Incompetent Messy Miserable Misleading Ridiculous Rude Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented



21-04-2024

Mebily
  United Arab Emirates

For assistance to change the sim card to new id

Very bad customer service at the customer center Al zahia sharjah.. Giving preferences for locals only…. They made us wait for long and no one attends or cares.

ADVANTAGESDISADVANTAGES


14-04-2024

Hunar Nasser
  United Arab Emirates

Complain about the business service

I have Etisalat business connection for my company from 5 months and started to pay the bills and everything but still I don’t have the psychical ip phone 📱 regularly following with them to install but no customer sincerity is there till now I don’t understand my issue

ADVANTAGESDISADVANTAGES

Terrible Not Client-oriented


16-03-2024

Sheetal
  United Arab Emirates

Technical Issues with Internet

Worst service provider!!! It’s been 10 days since we are having internet disconnected due to technical issues and they are not able to fix it yet. Customer service is extremely horrible and only makes fake promises. Supervisors are useless. Very very unprofessional and incompetent service provider!! I don’t know how they call themselves biggest service provider of uae. So disappointing!!!!

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Misleading Terrible Unprofessional Unreliable Not Client-oriented


13-03-2024

MissS
  United Arab Emirates

Technical Issues

Extremely bad service from Etisalat technicians. It’s been 3 days out internet is disrupted and they send different people and they inspect and they say they will inform another team and then no one comes and resolves it.
There is no way to speak to anyone as their calls are going to virtual advisors.

This is extremely disappointing and annoying and we do not expect this from ETISALAT.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Incompetent Terrible Unpleasant Unprofessional Unreliable Not Client-oriented


06-03-2024

Hozefa Furniturewala
  United Arab Emirates

Free minutes

Free minutes has Technical issue

ADVANTAGESDISADVANTAGES

Disappointing


06-03-2024

Zera
  India

Never expect customer service

If we call them for an emergency they are never available and if you call trying to connect with an advisor the cut your call

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Expensive


09-02-2024

Mohamed Bakry
  United Arab Emirates

Worst internet service

My review is very specific about home internet service only (not phone nor 4G).
1. Expensive compared to other options.
2. Needs frequent troubleshooting, and everytime you will need a technician to come and fix “their problem” while you pay for his visit !! No phone calls for troubleshooting !! Which is very weird for me.
3. I had to cancel my subscription before the contract maturity and paid 1200 AED simply because they have to charge you and extra month, and the month you are already in (even if you break 1 day in that months) and the remaining rental fees for their malfunctioning modem and router..
My advice: go for any other internet provider for sure.

ADVANTAGESDISADVANTAGES

Disappointing


28-01-2024

Khodr
  Lebanon

Awful with the virtual assistance nonsense

I’ve been struggling for a while with etisalat’s helpline because of the extreme difficulties to get to talk to a human. Today i purchased a business sim card which literally took me 2 hours of waiting time, and it was supposed to be activated within 2 hours. Well it never worked, and i needed it today, i tried everything, just couldn’t get any help whatsoever and couldn’t reach a person, especially that the new number is not active so effectively non existing. I kept struggling with virtual assistance over the phone and chat, it’s just unacceptable, i wasted so many hours on this and its so frustrating.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional


25-01-2024

Hamza
  United Arab Emirates

Agents provided me with very conflicting information

Agents provided me with very contradicting/conflicting information regarding my account when I needed to stop the service. Over the phone they told me I have to pay for contract breach unless I`d like to transfer the ownership to someone else, long story short after coordinating with a new owner for more than two weeks, other agents when we went in person were like you have to pay all the amount regardless of transferring your ownership! they wasted my time and that of the new ownership too. I dropped a complaint and would never ever consider Etisalat service again.

ADVANTAGESDISADVANTAGES


08-01-2024

Shuhaib
  India

Technical issue not solving and no one is responsible

The worst technical support..i was spending my whole day and talk to team and not solved yet.its almost 2 days..i raised a complaint 3rd jan midnight until now 5th jan 10.50 there is no updates and nobody contacted me..am the one who contacted them more than 10 times and all of them are saying the same story which is it will be solving within 12 working hours..now its almost more than 24 working hours..until now am facing the issue and no solutions ..very very very bad technical support from etisalat..they are mentioning the complaint port expected resolution dat 4th jan 2024 7.14…😡😡😡

ADVANTAGESDISADVANTAGES

Disappointing



05-01-2024

Theirry
  United Kingdom

Zero Connectivity to Customer service agent

i can not connect to etisalat customer care, the stupid virtual agent is not developed enough to guide me on query, “I wanted to buy iphone 14 pro max, i didnt want delivery, i wanted to pickup from store as i am flying and short of time, i wanted to know from where i can collect the phone.”

Stupid virtual assistant nor designed in manner to attend to my request. i tried multiple short phrases, words, but nothing works. so if you get a problem and needs agent, you can not get connect.

ADVANTAGESDISADVANTAGES

Awkward Inattentive Miserable Nasty Ridiculous Terrible Unfavorable Unpleasant


27-12-2023

Rachel
  United Arab Emirates

Very bad experience with Etisalat

Etisalat has become the worst telecom provider ..they just fleece their customers and when it come to service it’s pathetic ..had a bad experience that the home wifi they fixed worked for only one hour and when we called they said it could be a faulty instrument and after that each time we call no one is able to help nor any technician was sent !! Five days we been trying to call with no help ..finally decided to cancel the service with etisalat .

Only for selling their products they call high and low .

ADVANTAGESDISADVANTAGES

Optimal

Disappointing


05-12-2023

KB
  United Arab Emirates

Transfer of business lines

I have been trying to transfer my business line since 2 months and despite multiple interactions where they said it will be done tomorrow, it hasnt been done yet and all employee numbers are now blocked since more than 1 week.
Nobody knows what they are doing and I am now at Etisalat wasl business center for the 2nd day and system is down this morning !
I have no other option than waiting in the coffee shop and working from there.
While they are doing nothing and we are not able to use the service, we are still asked to pay the monthly bills for all employees.
Pathetic !

ADVANTAGESDISADVANTAGES

Incompetent Terrible Unreliable


28-11-2023

Majid H Alyousef
  United Arab Emirates

Want more money from you

They keep finding ways to ask you for payments even after you leave. just some random calls come asking for more money that they told you before that don’t exist.

ADVANTAGESDISADVANTAGES

Misleading


08-11-2023

Rob
  United Arab Emirates

A total joke

Basically, I asked for my account to be canceled on home services due to moving out. They had the date I asked for this in their records but they did not cancel. I made numerous complaints. I was told to either pay to cancel or have irrelevant charges continue despite having asked them to cancel. A total joke!

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Misleading Terrible Expensive Not Client-oriented


04-11-2023

Wala
  United Arab Emirates

Adding too much to a bill, very expensive company

One of the most expensive mobile companies in the world..all the time adding extra unjustified amount to the bill.
And the worst part when you have to deal with their customer service ,they are unhelpful all the time ,asking too many questions with no values

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unfavorable Expensive Indecent


03-11-2023

David
  United Arab Emirates

They cannot solve anything, it’s useless to spend time with the agents

I had an issue, i spent 5 hours talking to agent and live chat, ive been passed to like more than 5 agents in total, but none of them resolved the issue, it’s like you have to repeat again and again all the conversation, they dont know how to deal with customer, it’s very disappointing

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Incompetent Misleading Unreliable Untrustworthy Not Client-oriented


30-10-2023

MOHAMMAD ANAS BAIRAKDAR
  United Arab Emirates

My AED balance taken by Etisalat without my consent

I had 500 AED balance on my Etisalat account, an agent from Etisalat called me today and convinced me to switch from pre-paid to post-paid, but they never asked for my consent, or even mentioned they will take (as an advance/ reserve) whatever cash balance I have on the account. It took me more than 20 minutes to get customer service on the phone, he was confused and the call with the agent took another 20 minutes, the resolution finally was to have someone call me in 5 working days to see how I prefer to the money to be returned. Really BAD experience and I genuinely regret switching from Du to Etisalat…

ADVANTAGESDISADVANTAGES

Unprofessional


17-10-2023

Hanna Paliashchuk
  Belarus

Home relocation

I do not recommend Etisalat, and in this building, unfortunately, have no du wires.Thats why I continue.
I made tequest yesterday. Ppl supposed to come today, but the technician came yesterday, i asked him that I would go to buy an extender for wifi, and when I left outside, he left directly . No install telephone and Elife box.He say that he will came today bur he didn’t reply phone and whatsupp msgs.
Naw, I have to pay another 150 dirhams to install them .
Etisalat is just doing like this with people. Only thinking how to take money.Elife not seam before naw.On the beginning, it was nice, but naw there are no good movies at all, all of them you have to buy.

ADVANTAGESDISADVANTAGES

Disappointing Miserable Unprofessional Untrustworthy Not Client-oriented


12-10-2023

Kissa
  United Arab Emirates

Out of service Sim Card

Ms. Eman of Customer Service did the great job on addressing our concern. Trouble shooting process was so smooth and my concern was relayed to technical Team properly. she run me through the process and make me understand the situation. Great Service Ms. Eman.

ADVANTAGESDISADVANTAGES

Cooperative


10-10-2023

syed
  United Arab Emirates

poor service, poor technical support.

very poor customer support , poor technical support service, my personnel recommendation and experience in future i will not subscribe for Etisalat service, worst experience even if you call for technical support they will not visit office location to check, last 2 month we are struggling for Wi-Fi internet but problem not solved yet. by Etisalat side nobody knows how to solve the problem. only excuses no solution.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional Untrustworthy Not Client-oriented


04-10-2023

Muhammad irfan
  Pakistan

New Internet connection

They send defected device for new business Internet connection last 3 days they doing false promises Technication is coming until now 10:30 pm I’m in office for Technication now again they said tomorrow will come and they are charging installation charges also but not giving service

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Misleading Ridiculous Terrible Untrustworthy



22-09-2023

Lili
  Ukraine

Never share your number with etisalat agents

I moved to a new apartment and the Real Estate agent shared my number with the internet provider company.
so till now I am getting this annoying phone calls literally every day with the proposal of purchasing Etisalat home internet even if I already got by Virgin 3 months ago.
every time I am asking to remove my number from data base but they don’t remove. this calls are extremely annoying and they even talks rude when I tell that I am not interested.
I am really embarrassed by it. I will never recommend etisalat to anyone. ever!!!!!!!!

never go for etisalat!!!!!!

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


18-09-2023

Vahid
  Iran

Staff are lier

Etesalat is disaster and lier company in world 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

ADVANTAGESDISADVANTAGES

Horrible Inattentive Incompetent Miserable Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


17-09-2023

Meer mustaza ali
  India

Etisalat 5 g 199 package

I am cheated by etisalat telesales they convince me to disconnect my wired WiFi and use another pakacke and if not working then you can close anytime
And it’s really not working in my flat I have very weak signal and I am even not able to cancel my package as it ask to pay full year amount
It’s completely disappointing call back on 0528627246

ADVANTAGESDISADVANTAGES

Dishonest



14-09-2023

Sherin Ozdemir
  United Arab Emirates

Landline and camera’s

First of all: we had just moved to Dubai. My husband went to get telephone numbers, because you can’t do anything without a local number. There they said that it is mandatory to also take a landline. Even if you don’t use it! You pay money every month without using it. This is the first thing I find very weird. Why do you make people get and pay for something they won’t use? I live here for almost 2 years now and neither I or someone else in our household have used this line! Ridiculous. Second: my husband wanted a camera system. They made him sign a contract for three years instead of one. He specifically said I don’t want something that is for a long time! And they sold him the “best” camera’s they said. How can a camera that you have to take the battery out every two weeks and recharge it for a whole day, be the “best”camera you have? Now imagine you have 8 to 10 of these camera’s that you have to take off of its spot, recharge a whole day, and place it back. This every two weeks.. I think my husband spend 100 hours on the phone with them. They promised to look at our case, try to find a solution, they would talk to their managers and get back to us. They only called us to remind us that we have to pay or after my husband explained the situation, again false promises. In the meen while the messages keep on coming in that you have to pay for the whole three years and all the camera’s that you have received or else you will be registered somewhere and it would be very hard for you to buy a house bla bla bla. We wanted to give them the camera’s back because to be honest we only used them for one month. It just wasn’t a practical system. I know that you can think that it is our own fault that my husband signed that contract. And maybe it is but don’t forget that in such a moment you think you are talking with a professional and that they are there to help you and not to drain you for the money you have. It is for us not about the money. It’s about they way you are being treated and the promises that are made and not been kept.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Misleading Terrible Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


30-08-2023

Zuhaid
  India

Regarding Etisalat home internet connection

Poor quality of communication!

ADVANTAGESDISADVANTAGES

Dishonest Inattentive Rude Unprofessional Untrustworthy


30-08-2023

Ravi Kumar
  United Arab Emirates

Home Internet not working – No followups

For the last two days, it has been a nightmare to call Etisalat customer service via 101… you need to suffer the unskippable voice ads about DNCR and then there is the useless, irritable voice assistant EVA. And after multiple calls and each call with a long wait time, you manage to finally talk to a human (feels like a blessing), they respond with “Sorry sir, i dont have access to this information OR try restarting the device !!!”. And finally, when doing this process multiple times, i requested for a service visit and was assigned a request number and technican scheduled time and date. And next day, when i followup on this technician visit status, i was once again promised by a call center person that the said technician will call and visit as scheduled. But Lo, behold, noone turned up or even bothered to call!. And then going through the same nightmarish process of calls to 101 and bypasssing EVA, the customer service agent says the technician is now scheduled for next day!!! This has been the worst customer service experience i have ever had from any company so far! They have absolute zero consideration for their customers. The lack of empathy is so obvious in the way ETISALAT handles their customers and their complaints. And the only alternative to ETISALAT is DU and i have heard similar stories from some of my friends and contacts who have DU. So customers in UAE are stuck between the devil and the demon.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Untrustworthy Not Client-oriented


28-08-2023

Frank
  United States

Above and Beyond!

I received exemplary service from one of your employees! I bought a tourist sim from your shop in Al Wahda mall yesterday. On my way back to my hotel, I lost my phone. I went to the shop to try to get the phone number for the sim. Your emploiyee, Rosalie Domingo, came to my aid. She found the number and called the phone. When it was answered, she asked the person who had it to please bring the phone to the shop. She guided me as to how to get the phone and how much to pay the fellow. In the event, she even navigated me to the taxi rank and went with me to meet the gentleman who had the phone. Wonderful customer service and clearly above and beyond! Thanks to Rosalie, I have my phone back! Thank you again, Rosalie and Etisalat!

ADVANTAGESDISADVANTAGES

Full Service


25-08-2023

Wasim
  United Arab Emirates

Service to People of Determination

Pathetic approach of Etisalat UAE for the so called caring for the people of determination.
Went with my daughter a pod child to available the privilege given by UAE govt to pod.
Request was refused on the ground the account is in the name of mother and not father. Which contradicts Etisalats own PUBLISHED Policy and Terms and Condition’s viz e viz POD.
The published Policy clearly mentions.
” The service will be issued to the guardian’s against legal proof ”
In simple english there is a difference between Guardian and Guardian’s. Poor attention and deviation from their own policy.
To say the least.

ADVANTAGESDISADVANTAGES


08-08-2023

Deeksha Tiwari
  United Arab Emirates

Customer Experience

The worst telecom company in the ENTIRE world. Pathetic service and even pathetic staff. They don’t care about the customers and would do anything to benefit and earn profit.

ADVANTAGESDISADVANTAGES


31-07-2023

Jeff
  India

Elife 12Mbps plan

I’m Using E life 12Mbps plan for 2 weeks.
My experience is they are actually misleading customers. In the ad they are saying it’s 12Mbps plan unlimited,land line to land line call is free. But actually I’m getting 8-9 Mbps download speed and uploading speed only 3Mbps. I contacted customer care executive,Then they told me the downloading speed only 12Mbps, uploading speed will be 3Mbps.
But what I’m thinking is Etisalat cheating customers. They suppose to display about the all speed information and limits in the front. I mean front in the add. It’s disappointing from a most leading company.

To: @etisalat
Please replace all your current ads and display proper information in the front (downloading/uploaded and limits).

Review: If you are AAA gamer, Online multiplayer gamer, this network Just okay for you. This 12 MB plan is not good for streaming and uploading your videos.
Take a another plan” Ask customer care about the downloading and uploading speed before take”.

I tried upload 13GB game play Video on the YouTube. It took 11 Hrs..🥴

ADVANTAGESDISADVANTAGES

Horrible


08-07-2023

Avela Mbokodi
  United Arab Emirates

Misleading information and unhelpful

I am New Freedom Plan 325 and never fully utilised the allowances. I got a call to upgrade to New Freedom Plan 600 with multiple simcards. I brought my wife from Du to Etisalat and my son. Etisalat opens 2 accounts instead of 1 with multiple simcards meaning now from paying Aed325 I have to pay Aed1200 a month for allowances I hardly ever finish. They tell me I need to pay exit charges. They say they listened to the call and the agent gave correct information but they don’t acknowledge that the agent never told me that under multiple simcards only the primary simcard can make calls despite me asking and confirming this so many times on the phone.

ADVANTAGESDISADVANTAGES

Incompetent Misleading


02-07-2023

Dr Radineh Mousavi
  United Arab Emirates

Very Bad Services

Very bad services , coustomer service and chat is alwayes not working !!! Not helpful , my experience etesalat just take money and not and never fix problem to coustomer tired and leave !!!!

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Expensive Not Client-oriented


24-06-2023

Asha Lynch
  United Arab Emirates

If I Could Give Etisalat No Stars

If I could give Etisalat no stars, I would. You are cheated, plain and simple, when you choose Etisalat. They tell you they are taking off channels only a day or two before it happens, at the start of the month so you have NO TIME to find new representation. And then, the worst part, they say you can cancel anytime with no fee, but they charge you for the WHOLE MONTH you are cancelling in! I have never heard, in all my years, of a company being so disrespectful to its customers. And to think this company is supposed to represent the quality of UAE service. It is appalling. The UAE is a wonderful place to live with generally good customer service, but Etisalat is NOT doing it proud. They do not care about customers, service, or any one of us.

ADVANTAGESDISADVANTAGES

Criminal


07-06-2023

Rashed
  United Arab Emirates

Worst company

It’s all a bunch of scams.
You pay your bills but they’re just gonna disconnect out of nowhere suddenly becomes slow, costumer service won’t help

ADVANTAGESDISADVANTAGES

Affordable

Badly-located Criminal Disappointing Dishonest Horrible Misleading Scam Unpleasant Unprofessional Unreliable Untrustworthy


26-05-2023

Mina
  United Arab Emirates

Poor performance and customer care

I wouldn’t rate etisalat customer care poor because its even below! I transferred from du to etisalat and I cleared my bill with du as per etisalat instructions in order to get the service, however after a month approximately I found out that du billed me with fine due to changing network before finishing my contract with them, which I was going to pay anyway as its a small amount, and all of a sudden etisalat deactivated my service without prior notice or information for the reason of cutting the service, and I found out myself in the middle of the road not able to make calls and no Internet and worst that I’m not even able to call the customer service, I was totally disconnected even from customer service! How on earth??? Words are not enough to describe how careless and unaccountable company etisalat is. And finally i reached one of etisalat partitions in two different malls and non of was able to help and simply asked me to ho to any branch (unless service). And then I reached customer service over the app and thats only when I got to know that its because of du bill not settled. Then agent wasn’t able to so I asked for Manager who called me after one hour and said that he can only send an email to the management who will get back to me next day, however no one got back to me until 5pm till I reached them again where I found them aware and there is a decision taken but they still never contacted me until I reached them to check on the process. So anyway I paid my du bill to end this hassle and i called them back to get my service back, and the answer i got that they will send an email to du to confirm that payment done and once they receive the reply they put me back online, which is another day without service. Thats a shame to have such a poor service and customer service team with zero empowerment to take an immediate action especially that access to calls and Internet is really critical, its not just a leisure for most of people????? Obviously they just know that customers needs this service so they don’t really care about any level of satisfaction.

ADVANTAGESDISADVANTAGES


17-05-2023

Zulfizar
  Uzbekistan

Very disappointed customer service

Very bad connection and not excellent customer service, l raised complain about it but they are not able to solve the problem since 2 or 3 days l am not able to use proper wi Fi connection, l am paying on time but not receiving proper service, l would not recommend

ADVANTAGESDISADVANTAGES

Awkward


15-05-2023

Ken
  United Arab Emirates

Overwhelmed with Frustration and Disappointment

I am overwhelmed with frustration, anger and disappointment on how Etisalat customer service handles their consumers concerns. I have been calling them since May 6, 2023 to request a schedule for internet connection installation in my new house as I recently transferred accommodation. I was scheduled by the representative on 7th of May, I was happy about it thinking that I will only lose connection for a day. I waited on 7th of May til afternoon before calling them to follow up on its status. I was advised that I have to wait 7 days before they could schedule me for installation. However my expectation has been set according to their promise, the agent assisted me and promised that my request has been prioritized and that technician will come over to proceed with the installation on the same day.
Unfortunately, I did not hear from them on that day. The next morning on 8th of May, I called the call center to follow up and I was given a link to choose a schedule of installation (Why they didn’t give it in the first place?). So I entered a response through the link provided and chose May 9 from 8:00am-12:00nn.
We were 3 families who transferred in the same building and did the same procedure together to request for installation. My friend got the connection on the 9th, while my other friend was the first one to request, the one who taught us how to do it but also didn’t get the connection up until now. She was expecting to have the connection on May 8 but she was advised that the location she pinned was located in AUH while she’s in Dubai when she pinned it.
With that experience my friend told me, I made sure to call the call center to make sure that my location was correct. Sadly the location is also in AUH, not only the link was very misleading it also didn’t ask me for a street name and room number. Good thing I called, I gave the correct address and the agent assured me it has been changed and updated.
On May 9 at 8:10am, I received a call from the technician asking for the building name and room number, do you know where the technician was? He was in AUH. Wow! I was advised to call the call center again to transfer the request to Dubai. I called them 6 times everyday to make sure everything was correct and to follow up but nothing happened. The agent I spoke with today said that my location wasn’t changed to Dubai. Really?
Today, 10th of May I was again told that my concern has been escalated and will receive a call from the technician within 48 hours to reschedule my appointment. So how many days of waiting are we talking about again?
I hope that Etisalat will investigate on this matter, teach and train your staff on how to handle customer concerns carefully with integrity and respect. We are not just wanting connection for recreation, most of us use it for a living.
Etisalat is soooo fast when you are a new customer, but after being a loyal one they doesn’t care at all!!!!
Will just transfer to DU I guess.

ADVANTAGESDISADVANTAGES

Untrustworthy


11-05-2023

Abid Hussain
  United Arab Emirates

Zero customer service

Very bad customer service,

ADVANTAGESDISADVANTAGES

Awkward Unprofessional


09-05-2023

Daniel
  United Arab Emirates

Never Etisalat again

Never ever Etisalat again!
I cancelled my e-plan and paid the balance of 817 aed, because I was still within the contract. But I never got a confirmation of my cancellation of the e-plan wifi. There was also a case number: which a lady gave me, Etisalat promised to call me back! They never did!
Days are going by and I am calling Etisalat every day for 2 weeks about my case! No one can give me a straight reply!
A guy from Etisalat customer service even hung up on me on the phone! So disrespectful!!!

They claimed they tried to call me several times, but I just received several sms from Etisalat that they tried to reach me on the phone but that they now had closed the case. The case was not even resolved! And I didn’t knew why I couldn’t receive the calls!

The days go by and I am still keep calling and calling day and night! – and was also in touch with the cancellation center 4 times and Etisalat customer service 100 times! I was so drained and fed up!

It all started because I moved my address and needed someone from Etisalat’s side to come and help me setting up the wifi! No one could help me! After 4 years with Etisalat I am truely dissapointed! So bad! Now I am with DU and it’s much better and easier!

The only things I needed from Etisalat was help to setting up my wifi at my new place! As they couldn’t help me with that! I wanted to cancel the E-plan. And then the 2 weeks nightmare started.

All so much waste of energy and time! But if you want to sign a contract it’s all so easy! But if you want to cancel you will be left behind!

I finally got a confirmation about the cancellation! And I will never ever recommend Etisalat to anyone!!! Such a horrible experience!!!!

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Rude Unprofessional Expensive Not Client-oriented


05-05-2023

Sudhir Ahmad
  United Arab Emirates

Extra charges

2 years ago, we got this etisalat plan Elife 250Mbps, for which we were asked to pay 409 dhs per month and then i have no idea for what they are adding extra amount in our bill, making us to pay 445 dhs per month and now after completing the commitment of 2 years i got 465 dhs bill. its a scam company which has completely useless wifi, does not support into the other rooms in the apartment, just works in the hall, and landline was given as compulsory but was said to be used as free. Honestly, i am completely disappointed with the service. Today itself i contacted customer care for disconnection.

ADVANTAGESDISADVANTAGES


03-05-2023

Fatema alseddiqi
  Bahrain

They toke from my card 2 time and still they didn’t sned me my money back

This is the worst transaction I have ever had with a telecom company, and the worst service. I wait 5 days for a refund that was deducted from me twice. I am shocked by the bad and slow service of this company in Dubai, and I am very upset about the issue. I do not advise anyone to deal with this company.
Fatema alseddiqi

ADVANTAGESDISADVANTAGES

Terrible


26-04-2023

HeMeant
  United Arab Emirates

Worst telecom provider

I made a mistake of subscribing to their services. Worst customer care especially the one in mall of the emirates dubai. Everyone is shockingly rude and no one cares about you. They have at least dozen staff but you talk to any of them and they will send you to someone else and that person will send you to someone else.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


08-04-2023

Lyubov
  United Arab Emirates

Worst customer service!

Etisalat is the worst experience I’ve ever had – fake promises, no customer support and not even a single try to compensate me for all the issues I had with them. They kept giving me false appointments where no one would show up for installation, then they provided interrupted internet service with speed 10 times less then what is in the contract, then again numerous fake appointments for someone to come and fix it. In addition, I spent hours on the phone with different representatives who kept saying the same 3 sentences and doing nothing in reality. Never seen anything like this – would never recommend to anyone.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Misleading Ridiculous Unprofessional Unreliable Untrustworthy Not Client-oriented


28-03-2023

Gina
  United Arab Emirates

Technical Issues on a business account

No actual human representative to speak with.

ADVANTAGESDISADVANTAGES

Disappointing Terrible Unreliable Not Client-oriented


21-03-2023

SANTHOSH KUMAR KUYYANGOT
  United Arab Emirates

Fake offers. Fake home WiFi Internet plans

Cheating the people with fake offers. I purchased my 5G home WiFi plan one week ago. Etisalat delivery staff delivered Oppo 5G router and sim card on 22/03/2023 and asked me to follow the instructions given in the device user manual to connect my mobile to WiFi router. I followed the instructions exactly as mentioned in the user manual, however after several attempts I couldn’t connect my mobile to the WiFi router. They gave default user name and password on the router. And they asked me to visit oppowifi.com to change user name and password. Thus website is not reachable. The default password is 5 letter password. To connect to the WiFi it requires 8 digit password which I don’t have as I couldn’t visit oppowifi.com and change the password. I have called customer care several times to resolve the issue. Even to reach a customer care representative is not so easy as our calls are attended by virtual advisor which disconnects our calls without transferring it to a human advisor. Even though if we are able to connect to a customer care representative, they are not helpful at all. They connect to a technical advisors who do not have any technical know how. Their common dialogue is “will call you back”. Then normally they don’t call back. Then I have to call the customer care again and have to repeat the same story to them. I have been doing this activity since last 6 days. May be I have been connected with 4 or 5 technical advisors. Nobody could solve the problem. Then I asked them to cancel this plan and offer me some other plan which actually works. They take my request and tell me that somebody from cancellation team will call me back. Again cancellation team staff who called me informed that I have pay a current month bill that is 290 and a cancellation fee of one month bill, that is 390 dirhams and device rent for 24 months, that is 56*24=1344. So I have to pay total of around 2000 dirhams to cancel the plan. I have to pay for cancelling a plan which doesn’t work. They are nit able solve the problem and asking me to pay cancellation fee and rent for tge device which is not working. When I request for waive off the cancellation fee and device rent, they say that they will discuss with the management and will call me back. But never called me back. I have to call the customer care again to follow up. When I call them again, I have to repeat all these stories again and they say that my previous request has already been cancelled. They cancel my request without resolving it. When I call them again they raise a new request and say that someone from cancellation team will call me. This activity also gave been repeated many times. Today when I called tge customer care again they said they have raised a request and someone will contact me in 3 working days. So, this activity will go on. It is not going to end….

ADVANTAGESDISADVANTAGES

Disappointing Fake Incompetent Miserable Unprofessional Not Client-oriented


20-03-2023

Ekaterine Demetrashvili
  United Arab Emirates

Mistake

Dear Etisalat,

As a result of the behavior of your management, we are deeply disappointed.

It has been a long time since our company has used the services of your company. Being one of your largest customers, we expect a corresponding response. By April 2022, our company requested that the TV add-ons option be removed from our account. Until today, the feature has been cancelled. Since September 2022, I have been responsible for all Etisalat related matters, and so far we have not encountered any problems – with the exception of one. It appears as if they have no desire to perform their duties and leave their responsibilities to their colleagues, or even to us as a whole. In regard to the problem we encountered yesterday, I would like to draw your attention to the fact that, despite the fact that we refused these services, Etisalat connected these services without our knowledge, while conducting additional checks. In order to resolve this misunderstanding, I contacted one of your colleagues, Mr. Pulkit Chadha, who has promised to assist us. Due to the fact that today is the last day for paying our bills, we mailed correspondence and expressed our intention to resolve this issue as soon as possible. As a result of the mistake made by your employees, I will not be able to pay the additional 35,000 dirhams. Please take note of the attitude of Mr. Pulkit Chadha who has refused to accept responsibility for the mistake made by his team. Please consider my appeal and assist us in resolving this matter. Considering the limited time period, I will have to submit documents to the court if we do not receive an answer by today.

Best Regards

ADVANTAGESDISADVANTAGES

Fast

Badly-located


15-03-2023

Josef
  United Arab Emirates

Non existing customer service for business account

This is what happens in a market where there is virtually no competition: Bad, or better, inexistent customer service and nobody seems to care. I asked a question which is mission critical for my business and more than one month later I am still waiting for an answer. There is no response to my emails and there is no phone number to call which is ridiculous considered that we are talking about a telecom company here.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Miserable Ridiculous Terrible Unprofessional Unreliable Not Client-oriented


08-02-2023

Ronan
  United Arab Emirates

Etisalat Business Accounts

Possibly the worst telecoms company I have ever dealt with anywhere in the world.

Zero customer service. Terrible response rate. Incompetent staff.

If you visit a facility in person and submit documents, you expect everything to be set up perfectly. Not the case here.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unprofessional Unreliable Not Client-oriented


27-01-2023

Czarina
  United Arab Emirates

PATHETIC CUSTOMER SERVICE!!!!

Burjuman Metro Station Branch: Understaffed, unaccomodating, useless agents!

You can do anything in their app apart from canceling.

PATHETIC Customer Service process they have.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Not Client-oriented


03-11-2022

omar fahmeed
  United Arab Emirates

worst Complaint department

I made a complaint on 06th oct 2022 and till today i.e 18th oct 22 there is no solution. Firstly they changed my plan without my consent which is there fault and now i am facing issues as my incoming and outgoing is blocked and for all this only i am suffering what kind of service is this i am not able to understand as they are closing my complaints without a solution and i have to call everyday to explain and start a new complaint.
utter disappointment.

ADVANTAGESDISADVANTAGES

Disappointing




18-10-2022

Ahmed
  United Arab Emirates

Complaint department

I opened a complaint since 14th of September and i called them more than hundred times and no one even reply or call me back till today very disappointing

ADVANTAGESDISADVANTAGES

Disappointing



22-09-2022

john jacob
  United Arab Emirates

Disconnection without valid reason and notice

Got the connection on August 12th and disconnected on Aug 28th. Virtual call center says “there is an overdue payment due on 15th and not pad” . Not sure how a connection given on Aug 12th can have a over due on Aug 15th, with a issuing a bill, app says “0 due” and disconnection happened without a notice. App says there is installation charge of AED 199, but can’t pay due to tech error in the app. No option left, paid AED 200 as advance, without any invoice reference

ADVANTAGESDISADVANTAGES

Disappointing


28-08-2022

omar squalli
  United Arab Emirates

Just bad!! Soo bad

So unprofessional and unhelpful. Scheduled instlation with technician and the guy is coming 1h later

ADVANTAGESDISADVANTAGES

Solid

Incompetent Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


09-08-2022

Sury
  Albania

Cost

too expensive

ADVANTAGESDISADVANTAGES


06-08-2022

Kateryna
  United Arab Emirates

Wifi home network

Before signing the contract for any Etisalat services think twice. Signed up for home wi-fi special offer for AED 199 per month (instead 299), after 10 days of usage decided to cancel. Cancelation charge is 299 standard monthly fee + 299 cancelation fee + cost of router 350 AED. 950 AED to exit this beautiful deal after 10 days of usage.

ADVANTAGESDISADVANTAGES

Disappointing


22-07-2022

Nadine G.
  United Arab Emirates

Zero customer service

I am traveling and my Etisalat SIM is not connecting to the local network where I am. It’s been 4 days I have been trying to reach someone to talk to at Etisalat with no avail. They have decided to automated all customer care to machines that are completely useless and unhelpful. I am disconnected from my number for the next two weeks until I return. Once I am back I am. moving my number to Du. This is completely unacceptable!!!!!!

ADVANTAGESDISADVANTAGES


13-07-2022

Mohamed Abdelsalam
  United Arab Emirates

Bad Company

fraudulence and deceiving company, with Scam offers

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Fraudulent Horrible Misleading Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


22-06-2022

Fullan bin Ellaan
  Saudi Arabia

Expensive

Lots of marketing gimmicks for selling products ,,
Its the most expensive telecom company in GCC and
More expensive than many countries in the world .

ADVANTAGESDISADVANTAGES

Disappointing Misleading Unreliable Expensive


17-06-2022

Hazel
  United Arab Emirates

Duped

I got a call before Eid that our internet was not stable and they would send a technician free of charge to fix the issue. They would have the technician call back to schedule the visit.

After a couple of weeks we called and advised that we had such a call and we should not be charged. After nearly 2 hours of hold checking God knows what they agreed to send Technician who was not able to resolve the issue that it was lagging.

We were billed and on inquiring fried our brain for nearly 2 hours again to know that they will not budge and apparently after so many level of unrequired verification (I mean for what? Is some one going to pose as me and pay my bill and you are trying to avoid that happening? You are not a bank I am not storing my valuables with you. One point verification of ID is enough).

They are not able to find out that a call was placed to us from their side confirming that nothing would be charged. Not only that no records of conversation before sending Technician that we donot want to pay since you have called and want to send the guy. I wondered what was she checking with so many holds if she doesnt have any records?

So basically please be careful donot agree because once you are billed they are not going to do anything whether you agree or not? And ofcourse whether issue is solved or not. Still lags due to range issues. And will keep continuing to do so no matter how much you pay for upgrade. So please careful

ADVANTAGESDISADVANTAGES

Scam


05-06-2022

Hyuna |   Verified
  United Arab Emirates

Helpful

Etisalat’s internet services are quite reasonably priced. Furthermore, the services are outstanding!

ADVANTAGESDISADVANTAGES

Amazing Helpful


27-05-2022

Elizabeth
  Nigeria

D-Link wireless network problem and terrible customer service.

I ordered the D-Link Sim card router and it’s kept saying connected without internet . I called Etisalat severally and the problem wasn’t fixed . I went to their Office at the mall of Emirates. The staff were horrible and just dismissed my complaint saying there is nothing they could do . I was told some one will call me from 101 to talk about free cancellation. Some called and I picked up immediately and they cut the call on their end and never called back .
They keep sending me messages to make payment for the internet I haven’t been able to use.
I have only one regret so far it is picking Etisalat network.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Incompetent Rude Unprofessional


19-05-2022

Nadal
  United Arab Emirates

Shifting Elife account

Holding an existing Elife , I raised a request to shift my account to my new home , I have the new address and booked an appointment . Their technical came to install the fiber optic cables . Once the engineer showed up to connect the line , after 3 hours his supervisor command him to not do so . No one is giving a clear answer nor fixing the issue , after useless calls to their call center , and visiting their branch center were they hired useless incompetent staffs . After explaining my problem for the 100 ‘ time , their manager without even asking for my account number or checking my complain update , simply informed me that Etisalat cannot do any thing , and I should go to my building knocking on doors and asking if they have an Etisalat account . Calling their call center again , I m informed this time that my area is not connected to Etisalat . I live in downtown Dubai !!! All the buildings are connected !!
Again promised to be contacted by their IT department , as it seems they are the one blocking the connection , after one week , no one bothered . It is simply the most hideous company to deal with .

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Rude Unprofessional Unreliable Untrustworthy Not Client-oriented


04-05-2022

zaine
  United Arab Emirates

101 customer service

tried to call 101 for some help, but unfortunately, they converted their cs to bots. the bot was unhelpful at all and was unable to help me with my query. i tried so many times to ask for a real person but the bot is such a bitch (i’m well trained to handle this things blah blah blah) it will just repeat things/ info that i don’t need aside from what i needed help with.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Disappointing Inattentive Incompetent Miserable Ridiculous Rude Unfavorable Not Client-oriented


17-02-2022

Bakula |   Verified
  United Arab Emirates

Affordable!

The prices of the internet services provided by Etisalat are so affordable. Moreover, the services are more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Affordable


10-01-2022

Nneka |   Verified
  United Arab Emirates

Perfect services

The services provided by this company are perfect. Also, their prices are so reliable. Totally satisfied!

ADVANTAGESDISADVANTAGES

Perfect Reliable Satisfying


31-10-2021

Shamim |   Verified
  United Arab Emirates

Satisfying

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Advisable Helpful


29-09-2021

Kaison |   Verified
  United Arab Emirates

Satisfying

Their mobile plans are amazing, I like it, their services are quite satisfying, and their customer service team responds quickly in case of any query or problem.

ADVANTAGESDISADVANTAGES

Amazing Fast


10-09-2021

f |   Verified
  Hungary

Delightful

Their services are truly fantastic, and the programs they provide are both convenient and beneficial. I am pleased with their work and will gladly suggest them to others.

ADVANTAGESDISADVANTAGES

Amazing Outstanding


11-08-2021

Jadiel |   Verified
  United Arab Emirates

Satisfied

Their services are really amazing, the plans they are offering are convenient and helpful, I am satisfied with their services and sure will recommend their services to others.

ADVANTAGESDISADVANTAGES

Convenient Helpful


30-05-2021

Ignatz |   Verified
  United Arab Emirates

Perfect internet services

I took one of the home internet plans provided by Etisalat. I am totally satisfied with the experience as the internet service is perfect, all the time good, and so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Raelyn |   Verified
  United Arab Emirates

Reliable

I am using their services for a year and my experience with them was simply great, their services are amazing and I am totally satisfied with them.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


26-05-2021

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