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Customer Experience

Customer Experience

532 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Amazing Credible Efficient Fast Perfect Professional Well-located Affordable Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive Nasty

Excellent

21%

Great

0%

Average

0%

Poor

0%

Bad

79%

Description

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.

In 2013, Emirates NBD celebrated its 50th anniversary, marking the Group's outstanding achievements while highlighting the bank's solid historical and financial foundations as well as its promising future.

As at 31st December 2020, total assets were AED 698 Billion, (equivalent to approx. USD 190 Billion). The acquisition of DenizBank represents a significant milestone for Emirates NBD with the Group expanding its presence to 13 countries, servicing over 14 million customers. The Group is ranked among the top 20 in the Forbes’ list of the World’s Best Regarded Companies, securing a leading spot among global brands.

The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry with 94% of all financial transactions and requests conducted outside of its branches. The Group announced the creation of E20., a digital business bank for entrepreneurs and SMEs while Liv., the lifestyle digital bank for millennials continued to be the fastest growing retail proposition in the UAE. Emirates NBD was named ‘UAE’s Best Bank’ in 2020 for a fifth consecutive year by Euromoney. In addition, Emirates NBD received the ‘Excellence in Leadership in the Middle East’ award, introduced this year in light of the Covid-19 impact, as a recognition of its efforts in responding to the Covid-19 crisis. The Bank is ranked 87th in The Banker’s list of the World’s Top 1,000 Banks. Emirates NBD was named ‘Bank of the Year – UAE 2020’ for the sixth year and ‘Bank of the Year – Middle East 2020’ for the third time by The Banker. In addition, Emirates NBD has been assessed as the ‘Strongest Bank in the UAE’ and ‘Fifth Strongest Bank in the Middle East’ by The Asian Banker 500 Largest and Strongest Banks Rankings.

The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 915 branches and 4,029 ATMs / SDMs. The Group has a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand for 2019. Emirates NBD is a major player in the UAE corporate segment and has strong Islamic banking, investment banking, private banking, asset management, global markets & treasury and brokerage operations.

Emirates NBD is an active participant and supporter of the UAE’s main development and community initiatives, in close alignment with the UAE government’s strategies, including financial literacy and advocacy for inclusion of People with Disabilities under its #TogetherLimitless platform. The Group is recognised for the pioneering efforts in employee volunteering and corporate social responsibility by IMPACT2030, the corporate volunteering arm of the United Nations. Emirates NBD Group is a Premier Partner and the Official Banking Partner for Expo 2020 Dubai.

Preservation of the UAE culture and heritage is at the heart of the Group and in addition to supporting various initiatives that aim to preserve the UAE culture, Emirates NBD launched in 2003, the first pearl museum in the region containing the largest collection of natural pearls in the GCC. The Emirates NBD Pearl Museum is a gift from the late Sultan Al Owais, the founder of the National Bank of Dubai to the people of the UAE to remind them of their culture and heritage before the discovery of oil.

Currently, more than 25,000 people, representing more than 70 nationalities, are employed by Emirates NBD, making it one of the largest and most culturally diversified employers in the UAE. As a national banking champion, Emirates NBD is an ambassador of economic and social progress for the entire UAE to the world.

Products and Services
  • Personal
  • Priority
  • Private
  • Business
  • Corporate & Institutional
Location

Emirates NBD Head Office & Main Office Branch - Dubai - United Arab Emirates

Contact Details
  • https://www.emiratesnbd.com/
  • +971600540000
  • [email protected]
  • Baniyas Road, Deira, Opp Dubai Creek Tower Next to Dubai Chamber Deira Dubai United Arab Emirates
  • Deira
  • Dubai (UAE)
Social Networks
Additional Info

Other branches across Dubai and 24/7 ATM

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Latest Reviews
Nikhil peter
  India

Related liability letter

Worst experience

Misguided – not ready for take request.(not know the policy)

Same request accepted in DDC branch.

ADVANTAGESDISADVANTAGES

Misleading


23-06-2022

LENKA
  United Arab Emirates

IF YOU WANT JOINT ACCOUNT AVOID THIS BANK – THEY DONT HAVE REAL JOINT ACCOUNTS at all !!!

IF YOU WANT JOINT ACCOUNT AVOID THIS BANK – THEY DONT HAVE REAL JOINT ACCOUNTS at all !!! The “version of JOINT ACCOUNT” in NBD is never equal for both in Joint account – ONE is always the PRIMARY and the another is JUST SECONDARY – so you don’t have EQUAL RIGHTS AND BENEFITS AT ALL and EMIRATES NBD WILL NEVER TOLD YOU THIS HONESTLY – they lie to your eyes that they do JOINT ACCOUNT FOR YOU – but worldwide the JOINT ACCOUNT is really something different than in EMIRATES NBD !!! so if you want EQUAL JOINT ACCOUNT as JOINT is supposed to be – AVOID THIS BANK !!! and on top of that, they are very unprofessional as the bank. From my experience, it is just “HOT MESS” special in last 3 years or so…. been their client for 11 years now and ASAP now I am changing bank and removing all our money as is safe to say – realize that what they are able to call JOINT ACCOUNT IS NOT EITHER !!! Thank you – but NO WAY TO TRUST EMIRATES NBD anymore !!!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Unprofessional Untrustworthy


22-06-2022

Amer Sahap Balindong
  Philippines

Very Rude Customer Service

The worst mistake I’ve ever made was banking with Emirates NBD. The have the worst customer service. Both in their hotline and office, specifically DEIRA CITY CENTER BRANCH. I waited for my turn to raise my concern but the guy on COUNTER 9 seems to be in a hurry. He didnt even listen to my concern and just said I dont have solution for that, rudely. If someone is trying to convince you to bank in Emirates NBD, by all means run away. No wonder this bank is losing a lot of customers because of their incompetence and staff are arrogant and blatantly rude.

ADVANTAGESDISADVANTAGES

Horrible Inattentive Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


21-06-2022

Mohammad
  United Arab Emirates

Not Recommended bank – Worst Sales and Customer service

The 1 start is only to write the review, otherwise this bank even doesn’t deserve this one start also. How can a bank start charging EMI for an undisbursed loan and no one have knowledge why it is on hold and assurance only for more than 2 months that it will be release today and that day is never coming very bad I will say worst.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Misleading Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


18-06-2022

Binsad Parekkudiyil Basheer
  United Arab Emirates

Cheating on Credit Cards

They’re cheaters. I don’t know how fraudulent bank like ENBD can operate in a country like UAE. By verbal they will promise anything to trap the people and when we raise any complaint they will say it was written on our bank policy it should have been checked before getting a card from us.

When the card was issued to me, it was told to me that there will be unlimited buy 1 get 1 offers in Cine Royal CInemas without any conditions. And I have bought 2 tickets of 40dhs each and got the offer. But later when the statement was generated they have charged 262.5 dhs for the ticket wchich is actually costs only 40 dhs. When I contacted them they were saying I have’nt fulfil the minimum spend limit but my card limit was 7500dhs only and I had purchased for almot 7000 dhs.

And I asked them to register a complaint regarding this, they told me that there’s no option to register a complaint for this reason.

They are frauds…stay away from them…

ADVANTAGESDISADVANTAGES

Awkward Dishonest Fraudulent Horrible Scam Terrible Unreliable Nasty


17-06-2022

alla Eddine
  United Arab Emirates

Customer service

The bank is the worse bank in the UAE, if you have a problem don’t try to talk to the customer service, because you will still have the problem plus you will be angry, the branch in tourist club in abu Dhabi, when I opened my account I felt I am begging and not a customer in a bank, they treat people as garbage. I regret dealing with Emirates NBD bank, even when I try to complain against the branch treatment I couldn’t they made it very hard to complain. They also lied about the credit card he told me it’s Halal but it’s turns out it’s not, in the contract there is a text talking about the interest if you didn’t pay in the same time.
0 Star if possible

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Unprofessional Unreliable Untrustworthy Not Client-oriented


17-06-2022

Rim Fayad
  Sweden

Worst customer service I ever seen in my life

I opened bank account there and agreed for international delivery of the card, now after thousands emails, messages and calls they say you have to come to the UAE to confirm the international delivery of the card!!!!

I have already agreed before, I sent emails, I called them and finally said ” you have to visit the branch” What a ….. service they did, If their agents are unprofessional so it´s not my problem, If they are not respecting the customer, so it´s not my problem. At least they can make a call to my registered mobile number in their system and confirm if it was me or not!!! But how come !!!
Every time my call took at least one hour from the waiting time into the thousands questions to verify me (international call). Although all this confirmation they won´t to send me the card….. How to get a control of my money now as long as I don´t have any access to my account??? Can anyone from the management department tell me HOW???

ADVANTAGESDISADVANTAGES

Disappointing Horrible Miserable Ridiculous Unpleasant Unprofessional Not Client-oriented



15-06-2022

Mervat
  United Arab Emirates

Collection department

I have been in touch with collection department. They agree on something and then they change what they promised over the phone.

ADVANTAGESDISADVANTAGES

Dishonest


15-06-2022

Rakan
  United Arab Emirates

Fraud Bank

Worst bank ever, not recommended to deal with this bank as they are professionals in creating fraud cases and nothing can prevent you legally against their policies.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


10-06-2022

Ryan Rhaije
  United Arab Emirates

Fraud Bank

Worst bank ever, not recommended to deal with this bank as they are professionals in creating fraud cases and nothing can prevent you legally against their policies.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


10-06-2022

Abdur Raees
  Pakistan

unprofessional follow up

Very unprofessional way of dealing. i had appointment with the agent for my bank account, nobody has come to attend. they just give excuses that they are very busy and don’t have time to deal with. Even i have appointment, agent told me to come in the office. i reached there after waiting 30 minutes he called me that he is not available. Very unprofessional and disappointing behavior.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Unprofessional


01-06-2022

Jassim Moosa
  United Arab Emirates

No Follow up with customer for 4 months

i have contacted ENBD Call Center from Jan 2022 till April End , the CAll Center Quality manager were following up with my case suddenly stopped responding to me and several time contacted with no respond . this is keep me down from this way of the service . once manager give a commitment to the customer should follow up till end in case not able to sort it out still has to inform the customer. in mu case everyone has ignored without any update.
this will affect with bad experience since i am a old customer with ENBD.

ADVANTAGESDISADVANTAGES

Unreliable


31-05-2022

Natalia
  Moldova

Careless

I’d like to share my experience, I’m active client in ENBD since 2014, I had an issue recently. I did international transfer to my home, but for some reason funds were blocked by intermediary bank, I applied for transaction recall, but it was rejected.
The problem I faced in this issue, that ENBD is not helpful, first of all, they were not updating me , unless I call, second , since money stucked in intermediary bank and I did recall this transaction, there was no reply for 2 month, my bank NBD told that we cannot do anything , we just need to wait ( honestly, this is something new, that the worldwide banking system don’t have any communication between each other) its been 3 months already, since I tried to get money back, but no results, since ENBD saying they cannot help, problem solving is very poor
Conclusion : I didn’t receive my funds back and bank cannot help ( as they are saying) so, who can help then, 🤷‍♀️

ADVANTAGESDISADVANTAGES

Affordable

Not Client-oriented


27-05-2022

ROBERTO
  Italy

All services

Stay away from this Bank.
Terribile

ADVANTAGESDISADVANTAGES

Terrible


25-05-2022

KRISHANU SRIMANI
  India

Complaint

I must say that the management considering customer for a granted. The way the IVR is designed it is next to impossible to connect with any human interaction. Furthermore, customer care number is not a toll free, so you are trapping in the ivr loop like a vicious cycle,plus your balance is being charged without any reasons! Whilst tried to contact via emails, unable to get any proper response, neither any email within the TAT!

So frustrating…… Very hard to explain.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Terrible Unfavorable Unpleasant Unprofessional Not Client-oriented


21-05-2022

Diana
  United Arab Emirates

The worst customer service ever

– long waiting queues in brunches
– system fails to authenticate, so customers have re-authenticate and re-explain themselves to new agents
– raising a complaint through online banking is useless, no-one ever responds to them
– 0 empathy for customers, bank just disconnects all cards without warning if a residential address is not updated. I had to travel without cards for 2 weeks and even then the issue was not resolved.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unprofessional Untrustworthy Not Client-oriented


19-05-2022

Anil
  United Arab Emirates

Worst bank in UAE is Emirates NBD

i want to close my account and branch guided me to call the call center, and call center let we wait over the phone for 40 minutes and then also they didn’t resolve my problem and ask me to write email to them,,,, i wrote email but nobody reply to my email…. i went back to their branch and they said we cant do anything. i felt to terrible and never had this kind of treatment in any bank. stay away from this bank.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unprofessional Untrustworthy


06-05-2022

Alan MacMillan
  United Arab Emirates

Overall recent experience with Emirates NBD

Been trying to resolve an issue with ENBD that they created themselves. Zero interest in resolving the issue. Nobody has any authority, they just pass the buck and think that telling you it will be resolved is the answer. Complete lack of competence by customer agents (I do not blame them directly. ENBD recruitment and hiring needs to take a serious look at what they are doing.

ADVANTAGESDISADVANTAGES

Incompetent


29-04-2022

Roxy
  United Arab Emirates

Smart Pass

Everytime a transfer is intiated Smart Pass keeps getting declined. Until it gets locked out then you need to reactivate.
Even you are using the correct PIN (after reactivation I took note of the PIN) it wasnt working though it was just done mins prior.
Sometimes, when u type very slow the PIN. it gets accepted the 2nd time.
Very incovenient esp when u need something done fast. You end up doing more. And speaking to a representative on the phone, does not help too.
Your call center agents are rude, sarcastic and robotoc. Please educate them that if you need to manage your average handle time, you can do it by fixing your call handling and not by hurrying up your customer on the phone to end the call. Train them.how to act like a real customer service personnel. Thats what theyre paid for.

ADVANTAGESDISADVANTAGES

Disappointing


23-02-2022

Abdul Wahab
  United Arab Emirates

E20 Business Banking

One of the worst product introduce by ENBD with the worst ever Customer Care team. I had open my company bank account with E20 in Oct 2021 & they had visited my office & send me welcome pack on the same visit where as up til today even after 4.5 month i am still not able to activate my debit card since it has to be activated by the App only & unless debit card is not updated i can’t activate the account also & neither i can use the account every time i call them they give me a new date for an update of the app. They pathetic IT team which don’t known what they are doing.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Terrible Unpleasant Unprofessional Unreliable Untrustworthy


16-02-2022

Cana |   Verified
  United Arab Emirates

Decent

This is the greatest bank, and I would always recommend it. Because the services are exceptional and the personnel is really knowledgeable!

ADVANTAGESDISADVANTAGES

Amazing Credible


09-02-2022

Shadha |   Verified
  United Arab Emirates

Delightful

This ideal bank is one that I would always recommend. Because the services are excellent and the staff is quite professional!

ADVANTAGESDISADVANTAGES

Amazing Fast


03-02-2022

CDU
  Philippines

Liv – Worst Customer Service and Zero Empathy

I woke up to see almost 8,000 DHS worth of UNAUTHORIZED transactions to my bank account. All this happened in a span of 2-4 hours WHILE I SLEPT. I immediately had the card blocked and the bank asked me to fill up a form to list all the unauthorized transactions. Hi have filled up the form and sent it to the designated email address. ZERO acknowledgment of the email and ZERO updates on the progress on my case. I trusted this bank with my money and it seems they do not care about trying to recover your money back. Only 4 transactions totaling about 3,000 DHS has been reversed but there is ZERO update on the rest of the almost 5,000 DHS worth of unauthorized transactions. All these transactions didn’t even ask for an OTP! To the bank this amount is nothing to them but for us account holders this is our hard earned money!

ADVANTAGESDISADVANTAGES

Not Client-oriented


02-01-2022

Blade |   Verified
  United Arab Emirates

More than amazing!

I would always recommend this bank as it is more than amazing. Their online banking service is perfect, the exchange rates at their place are really amazing, and the process of the account opening was such an easy one!

ADVANTAGESDISADVANTAGES

Amazing Perfect


11-11-2021

Medina |   Verified
  United Arab Emirates

Perfect bank!

I would always recommend this perfect bank. As the services provided there are perfect and the staff is so professional!

ADVANTAGESDISADVANTAGES

Perfect Professional


27-10-2021

Fitzgerald |   Verified
  United Arab Emirates

Fast account opening!

I was really surprised by the fast attitude of the customer service at this bank. I wanted to open a personal account at Emirates NBD so I contacted their customer service team. They just asked for some documents and I found that the account was opened only after two days!

ADVANTAGESDISADVANTAGES

Fast Client-oriented


07-06-2021

Tamara |   Verified
  United Arab Emirates

Incredible

If you want an easy and fast registration process regarding the opening of your bank account, so you must try Emirates NBD. They have the easier and faster registration process ever! My bank account was opened with them within a few days only! Which was really incredible.

ADVANTAGESDISADVANTAGES

Efficient Fast


20-04-2021

Reviews
Nikhil peter
  India

Related liability letter

Worst experience

Misguided – not ready for take request.(not know the policy)

Same request accepted in DDC branch.

ADVANTAGESDISADVANTAGES

Misleading


23-06-2022

LENKA
  United Arab Emirates

IF YOU WANT JOINT ACCOUNT AVOID THIS BANK – THEY DONT HAVE REAL JOINT ACCOUNTS at all !!!

IF YOU WANT JOINT ACCOUNT AVOID THIS BANK – THEY DONT HAVE REAL JOINT ACCOUNTS at all !!! The “version of JOINT ACCOUNT” in NBD is never equal for both in Joint account – ONE is always the PRIMARY and the another is JUST SECONDARY – so you don’t have EQUAL RIGHTS AND BENEFITS AT ALL and EMIRATES NBD WILL NEVER TOLD YOU THIS HONESTLY – they lie to your eyes that they do JOINT ACCOUNT FOR YOU – but worldwide the JOINT ACCOUNT is really something different than in EMIRATES NBD !!! so if you want EQUAL JOINT ACCOUNT as JOINT is supposed to be – AVOID THIS BANK !!! and on top of that, they are very unprofessional as the bank. From my experience, it is just “HOT MESS” special in last 3 years or so…. been their client for 11 years now and ASAP now I am changing bank and removing all our money as is safe to say – realize that what they are able to call JOINT ACCOUNT IS NOT EITHER !!! Thank you – but NO WAY TO TRUST EMIRATES NBD anymore !!!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Messy Unprofessional Untrustworthy


22-06-2022

Amer Sahap Balindong
  Philippines

Very Rude Customer Service

The worst mistake I’ve ever made was banking with Emirates NBD. The have the worst customer service. Both in their hotline and office, specifically DEIRA CITY CENTER BRANCH. I waited for my turn to raise my concern but the guy on COUNTER 9 seems to be in a hurry. He didnt even listen to my concern and just said I dont have solution for that, rudely. If someone is trying to convince you to bank in Emirates NBD, by all means run away. No wonder this bank is losing a lot of customers because of their incompetence and staff are arrogant and blatantly rude.

ADVANTAGESDISADVANTAGES

Horrible Inattentive Incompetent Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


21-06-2022

Mohammad
  United Arab Emirates

Not Recommended bank – Worst Sales and Customer service

The 1 start is only to write the review, otherwise this bank even doesn’t deserve this one start also. How can a bank start charging EMI for an undisbursed loan and no one have knowledge why it is on hold and assurance only for more than 2 months that it will be release today and that day is never coming very bad I will say worst.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Misleading Unfavorable Unprofessional Unreliable Untrustworthy Not Client-oriented


18-06-2022

Binsad Parekkudiyil Basheer
  United Arab Emirates

Cheating on Credit Cards

They’re cheaters. I don’t know how fraudulent bank like ENBD can operate in a country like UAE. By verbal they will promise anything to trap the people and when we raise any complaint they will say it was written on our bank policy it should have been checked before getting a card from us.

When the card was issued to me, it was told to me that there will be unlimited buy 1 get 1 offers in Cine Royal CInemas without any conditions. And I have bought 2 tickets of 40dhs each and got the offer. But later when the statement was generated they have charged 262.5 dhs for the ticket wchich is actually costs only 40 dhs. When I contacted them they were saying I have’nt fulfil the minimum spend limit but my card limit was 7500dhs only and I had purchased for almot 7000 dhs.

And I asked them to register a complaint regarding this, they told me that there’s no option to register a complaint for this reason.

They are frauds…stay away from them…

ADVANTAGESDISADVANTAGES

Awkward Dishonest Fraudulent Horrible Scam Terrible Unreliable Nasty


17-06-2022

alla Eddine
  United Arab Emirates

Customer service

The bank is the worse bank in the UAE, if you have a problem don’t try to talk to the customer service, because you will still have the problem plus you will be angry, the branch in tourist club in abu Dhabi, when I opened my account I felt I am begging and not a customer in a bank, they treat people as garbage. I regret dealing with Emirates NBD bank, even when I try to complain against the branch treatment I couldn’t they made it very hard to complain. They also lied about the credit card he told me it’s Halal but it’s turns out it’s not, in the contract there is a text talking about the interest if you didn’t pay in the same time.
0 Star if possible

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Unprofessional Unreliable Untrustworthy Not Client-oriented


17-06-2022

Rim Fayad
  Sweden

Worst customer service I ever seen in my life

I opened bank account there and agreed for international delivery of the card, now after thousands emails, messages and calls they say you have to come to the UAE to confirm the international delivery of the card!!!!

I have already agreed before, I sent emails, I called them and finally said ” you have to visit the branch” What a ….. service they did, If their agents are unprofessional so it´s not my problem, If they are not respecting the customer, so it´s not my problem. At least they can make a call to my registered mobile number in their system and confirm if it was me or not!!! But how come !!!
Every time my call took at least one hour from the waiting time into the thousands questions to verify me (international call). Although all this confirmation they won´t to send me the card….. How to get a control of my money now as long as I don´t have any access to my account??? Can anyone from the management department tell me HOW???

ADVANTAGESDISADVANTAGES

Disappointing Horrible Miserable Ridiculous Unpleasant Unprofessional Not Client-oriented



15-06-2022

Mervat
  United Arab Emirates

Collection department

I have been in touch with collection department. They agree on something and then they change what they promised over the phone.

ADVANTAGESDISADVANTAGES

Dishonest


15-06-2022

Rakan
  United Arab Emirates

Fraud Bank

Worst bank ever, not recommended to deal with this bank as they are professionals in creating fraud cases and nothing can prevent you legally against their policies.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


10-06-2022

Ryan Rhaije
  United Arab Emirates

Fraud Bank

Worst bank ever, not recommended to deal with this bank as they are professionals in creating fraud cases and nothing can prevent you legally against their policies.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


10-06-2022

Abdur Raees
  Pakistan

unprofessional follow up

Very unprofessional way of dealing. i had appointment with the agent for my bank account, nobody has come to attend. they just give excuses that they are very busy and don’t have time to deal with. Even i have appointment, agent told me to come in the office. i reached there after waiting 30 minutes he called me that he is not available. Very unprofessional and disappointing behavior.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Unprofessional


01-06-2022

Jassim Moosa
  United Arab Emirates

No Follow up with customer for 4 months

i have contacted ENBD Call Center from Jan 2022 till April End , the CAll Center Quality manager were following up with my case suddenly stopped responding to me and several time contacted with no respond . this is keep me down from this way of the service . once manager give a commitment to the customer should follow up till end in case not able to sort it out still has to inform the customer. in mu case everyone has ignored without any update.
this will affect with bad experience since i am a old customer with ENBD.

ADVANTAGESDISADVANTAGES

Unreliable


31-05-2022

Natalia
  Moldova

Careless

I’d like to share my experience, I’m active client in ENBD since 2014, I had an issue recently. I did international transfer to my home, but for some reason funds were blocked by intermediary bank, I applied for transaction recall, but it was rejected.
The problem I faced in this issue, that ENBD is not helpful, first of all, they were not updating me , unless I call, second , since money stucked in intermediary bank and I did recall this transaction, there was no reply for 2 month, my bank NBD told that we cannot do anything , we just need to wait ( honestly, this is something new, that the worldwide banking system don’t have any communication between each other) its been 3 months already, since I tried to get money back, but no results, since ENBD saying they cannot help, problem solving is very poor
Conclusion : I didn’t receive my funds back and bank cannot help ( as they are saying) so, who can help then, 🤷‍♀️

ADVANTAGESDISADVANTAGES

Affordable

Not Client-oriented


27-05-2022

ROBERTO
  Italy

All services

Stay away from this Bank.
Terribile

ADVANTAGESDISADVANTAGES

Terrible


25-05-2022

KRISHANU SRIMANI
  India

Complaint

I must say that the management considering customer for a granted. The way the IVR is designed it is next to impossible to connect with any human interaction. Furthermore, customer care number is not a toll free, so you are trapping in the ivr loop like a vicious cycle,plus your balance is being charged without any reasons! Whilst tried to contact via emails, unable to get any proper response, neither any email within the TAT!

So frustrating…… Very hard to explain.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Terrible Unfavorable Unpleasant Unprofessional Not Client-oriented


21-05-2022

Diana
  United Arab Emirates

The worst customer service ever

– long waiting queues in brunches
– system fails to authenticate, so customers have re-authenticate and re-explain themselves to new agents
– raising a complaint through online banking is useless, no-one ever responds to them
– 0 empathy for customers, bank just disconnects all cards without warning if a residential address is not updated. I had to travel without cards for 2 weeks and even then the issue was not resolved.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Terrible Unprofessional Untrustworthy Not Client-oriented


19-05-2022

Anil
  United Arab Emirates

Worst bank in UAE is Emirates NBD

i want to close my account and branch guided me to call the call center, and call center let we wait over the phone for 40 minutes and then also they didn’t resolve my problem and ask me to write email to them,,,, i wrote email but nobody reply to my email…. i went back to their branch and they said we cant do anything. i felt to terrible and never had this kind of treatment in any bank. stay away from this bank.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unprofessional Untrustworthy


06-05-2022

Alan MacMillan
  United Arab Emirates

Overall recent experience with Emirates NBD

Been trying to resolve an issue with ENBD that they created themselves. Zero interest in resolving the issue. Nobody has any authority, they just pass the buck and think that telling you it will be resolved is the answer. Complete lack of competence by customer agents (I do not blame them directly. ENBD recruitment and hiring needs to take a serious look at what they are doing.

ADVANTAGESDISADVANTAGES

Incompetent


29-04-2022

Roxy
  United Arab Emirates

Smart Pass

Everytime a transfer is intiated Smart Pass keeps getting declined. Until it gets locked out then you need to reactivate.
Even you are using the correct PIN (after reactivation I took note of the PIN) it wasnt working though it was just done mins prior.
Sometimes, when u type very slow the PIN. it gets accepted the 2nd time.
Very incovenient esp when u need something done fast. You end up doing more. And speaking to a representative on the phone, does not help too.
Your call center agents are rude, sarcastic and robotoc. Please educate them that if you need to manage your average handle time, you can do it by fixing your call handling and not by hurrying up your customer on the phone to end the call. Train them.how to act like a real customer service personnel. Thats what theyre paid for.

ADVANTAGESDISADVANTAGES

Disappointing


23-02-2022

Abdul Wahab
  United Arab Emirates

E20 Business Banking

One of the worst product introduce by ENBD with the worst ever Customer Care team. I had open my company bank account with E20 in Oct 2021 & they had visited my office & send me welcome pack on the same visit where as up til today even after 4.5 month i am still not able to activate my debit card since it has to be activated by the App only & unless debit card is not updated i can’t activate the account also & neither i can use the account every time i call them they give me a new date for an update of the app. They pathetic IT team which don’t known what they are doing.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Terrible Unpleasant Unprofessional Unreliable Untrustworthy


16-02-2022

Cana |   Verified
  United Arab Emirates

Decent

This is the greatest bank, and I would always recommend it. Because the services are exceptional and the personnel is really knowledgeable!

ADVANTAGESDISADVANTAGES

Amazing Credible


09-02-2022

Shadha |   Verified
  United Arab Emirates

Delightful

This ideal bank is one that I would always recommend. Because the services are excellent and the staff is quite professional!

ADVANTAGESDISADVANTAGES

Amazing Fast


03-02-2022

CDU
  Philippines

Liv – Worst Customer Service and Zero Empathy

I woke up to see almost 8,000 DHS worth of UNAUTHORIZED transactions to my bank account. All this happened in a span of 2-4 hours WHILE I SLEPT. I immediately had the card blocked and the bank asked me to fill up a form to list all the unauthorized transactions. Hi have filled up the form and sent it to the designated email address. ZERO acknowledgment of the email and ZERO updates on the progress on my case. I trusted this bank with my money and it seems they do not care about trying to recover your money back. Only 4 transactions totaling about 3,000 DHS has been reversed but there is ZERO update on the rest of the almost 5,000 DHS worth of unauthorized transactions. All these transactions didn’t even ask for an OTP! To the bank this amount is nothing to them but for us account holders this is our hard earned money!

ADVANTAGESDISADVANTAGES

Not Client-oriented


02-01-2022

Blade |   Verified
  United Arab Emirates

More than amazing!

I would always recommend this bank as it is more than amazing. Their online banking service is perfect, the exchange rates at their place are really amazing, and the process of the account opening was such an easy one!

ADVANTAGESDISADVANTAGES

Amazing Perfect


11-11-2021

Medina |   Verified
  United Arab Emirates

Perfect bank!

I would always recommend this perfect bank. As the services provided there are perfect and the staff is so professional!

ADVANTAGESDISADVANTAGES

Perfect Professional


27-10-2021

Fitzgerald |   Verified
  United Arab Emirates

Fast account opening!

I was really surprised by the fast attitude of the customer service at this bank. I wanted to open a personal account at Emirates NBD so I contacted their customer service team. They just asked for some documents and I found that the account was opened only after two days!

ADVANTAGESDISADVANTAGES

Fast Client-oriented


07-06-2021

Tamara |   Verified
  United Arab Emirates

Incredible

If you want an easy and fast registration process regarding the opening of your bank account, so you must try Emirates NBD. They have the easier and faster registration process ever! My bank account was opened with them within a few days only! Which was really incredible.

ADVANTAGESDISADVANTAGES

Efficient Fast


20-04-2021

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