Cliemark Caldito   United Arab Emirates

Very approachable staff and helpful

Thank you very much Emirates NBD specially to Ms.Catherine who approached me and assists my needs.Im very impressed of her costumer service.Kudos to Ms.Catherine and to all Team in Sahara Centre.

21-09-2023

Paula   Philippines

Loan

Worst or beyond worst bank experience in the UAE. They have incompetent staff in the loan section. My children suffered from the financial mess they’re bank has done. Karma is never sleeping when you affected children lives.

18-09-2023

Anwar Ansari   India

New online App

New online website is not comfortable to use and doesn’t get authorized by the mobile app to continue. I waited for the authorization to allow me to use the system based website but no luck.

12-09-2023

Fajuludeen   India

Customer care problem

Cant contact customer care through toll free number. Only AI talking about some other fixed topic only. Not resolved the consumers transaction issues

11-09-2023

Fuckabsj   Albania

The worst

The worst bank ever. Advice anyone who wants to open account, do not open in ENBD do not.

10-09-2023

Khaleel   India

Customer service

Worst customer service emirates nbd near abu backer metro security staff bad behaving
With customers

29-07-2023

Jing   United Arab Emirates

POOR & UNRELIABLE TRANSFER SERVICE

Never use their transfer facility if you want peace of mind and know where your money went. Customer service is absolutely useless and cannot clarify any issue or update the status of your concern. I am getting so worried now that my money has been lost somewhere. What an expensive mistake.

25-07-2023

Swaminathan   India

Emirates NBD Credit Card Fraud

I became the victim of fraudulent Emirates NBD credit card transactions totaling AED 44,169.57/- on 11th May 23.
I have held ENBD’s highest tier Infinite credit card for eleven years
without a single dispute and never missed bill payments . I am also very
well aware to never leave my credit card and my mobile phone
out of my sight as well as to not share OTP with anyone regardless of
the reason.

On May 11 th at 1am-1.20am, Seven transactions were made in Turkey.
Since I was asleep at that time, and also I have received any
notification regarding OTP request in registered mobile or email ID. I
never went to Turkey during that time or made any purchases in shops
mentioned in the credit card, i noticed these transactions on sunday
14th May and raised a complaint through Emirates NBD customer Care .
As per attachment, I finally was told that the fraud team has
concluded that “OTP has been sent to my email id and my mobile and
the customer is liable to pay.
I already raised a police complaint against this issue.
As per my latest conversation with Emirates Bank this is the feedback I received from them Thank you for contacting us, the result of the dispute was this: Disputed transactions done through Google Pay, post authenticating the cardholder identity, wherein cardholder will be liable for all Secure and Authenticated transactions. Card Holder must pursue case with the Police. It was not by your mobile number that is invalid, that caused these charges. Please file a police report. Thank you.
Based on the above feedback , I raised a complaint with Google for an unauthorized purchase claim, ref no .7285-4896-1109.
At this stage, no further explanation from investigation or alternative solutions offered and without minding my request the Bank started deducting these amounts from my current /salary account. I am left alone now without any help. Can you kindly help me with a solution, I am ready to support any kind of investigation.

24-07-2023

Hisham   Egypt

Worst Customer Service

They ruined my credit card by doing duplicate transactions which I didn’t ask for, now they canceled one of them and asking me for money twice!

I’ve been in this issue for a month now and no one is able to fix it

Never gonna use ENBD again!

19-07-2023

Megha Ramesh   India

Bank with the worse Customer Service standards

I had a home loan with ENBD and since the beginning of this whole loan processing to the loan closure the bank has provided the worse service. The staff is so incompetent they have no idea on how the system works each branch has a new person telling new reasons for delay in getting any request processed. Their IVR has been another horrific experience with constant difficulty in connecting with a human being to talk to in order to avoid the multiple branch visits. I have waited over 1 hour multiple times even to get a basic liability, clearance/ loan release letter.

15-07-2023

Jessan   Philippines

Buy out loan

I given a cheque last june 24 to settle all my liabilities until today july 8 still the cheque is still on process .everyday im trying to call hotline asking favor to faollow up but here I am still waiting.they are fast if they will have there company advantage but if your moving for other bank they will let you suffer..

08-07-2023

Lamees   United Arab Emirates

Poor customer service and high rate mortgage

They don’t care about customer retention they are aware of how high their mortgage rate and lost customers to a lot to other banks
Never answer the phone and very complicated process and procedures

01-07-2023

Mdk   South Africa

Bad costumer service

Applied for a card (that i pay for yearly) , card was issued with wrong information. Now ( 2 months later) being ignored and they not willig to issue the correct card with correct information.

22-06-2023

walid abdel noor   Lebanon

review for Amira

I would like to thank Amira Sherif /costumer service in ENBD Al Wasel branch. She’s very professional and kind enough, not even annoyed when I asked a lot. Thank you so much, mrs. Amira

20-06-2023

Emir   United Arab Emirates

Slowest bank and unreliable service

Their clerks has no idea even about their internal processes and misleading customers with wrong information. Their overall banking transactions are super slow! If you apply for a consumer credit let’s say, it can take up to 3 months for them to process :) tons of headache is a plus. People apply for loans when they need it, they threat like you get loan for fun and need to wait for months. STAY AWAY if you dont want to loose money and if your time is valuable

15-06-2023

Christine Mujar   United Arab Emirates

Good feed back

I want to recognize mr. muhammed rumooll of emirates nbd elektra branch for helping me for my loan very very helpfull and easy to approach wish the company can recognize him for his hard work thanks a lot

07-06-2023

Won’t mention   Croatia

Customer service at emirates headquarters

I would like to make this anonymous.
When I visited emirates headquarters department, the person who deals with loans was so rude. And the customer service Asian lady also.
I just wanted to clarify some questions concerning the loan and closure of account from overseas.
Both of them were rude. Not customer friendly at all.
They only wanted me out of the office. Instead of making me understand the process I was asking for.
Unfortunately as a customer, I find that appalling.
Please talk to the staff working at the emirates headquarters, ask them to be nice to the customers and not rude, and raising voices to clients .
Thank you

06-06-2023

Anthony   United Kingdom

International Transfer

Recently I did an International transfer electronically from the App. I have made monthly transactions to the beneficiary in the past with no issue. This time I sent a rather large sum of money and Emirates NBD put in the incorrect BIC into the transaction. After contacting them they said it would take 6-19 working day to investigate. No investigation is needed as it’s evident what the issue was. Later I contacted them further and to get the funds earlier I will need to pay the transaction recall amount and the exchange transfer fees. This is one of many issues I have had with this bank. As one can see from the reviews it is particularly bad and I would suggest looking elsewhere.

05-06-2023

Mohummad Fahad   United Arab Emirates

Not able to request Replacement Card through phone banking

I lost my Credit Card. While dealing with the distress, I called up the bank to block my card and request for replacement. Blocking went through but replacement couldnt happen. Support team routed my to IVR system which doesnt work (in plain words simply horrible). I had to call them almost 6 times, eveytime new customer representative picked my phone and gave a new instruction to follow. Finally asked me to connect after 24 hours. Tried again after a day, but again their instruction didnt work. It is such unpleasant experience dealing ENBD espeically thier IVR system. I am sure this would lead to exit of many customers from ENBD.

03-06-2023

Soha   United Arab Emirates

Fairfield, scam

I got scam on my credit card, serial transactions done from my credit in 10 min and stolen a big amount of money I did block the card immediately and I called the customer service to hold the amount of money as I am not the one did the transaction they raise a dispute complain and they asked me to wait for 60 to 90 days and to do other request to credit the balance till solving the problem
Within 1 week they replied that transaction done through Apple Pay and liability for the transactions rests on me and if I want I can go to police
I went to police and they found the transactions done outside the country and it’s the bank responsibility to hold the amounts
I have very bad experience with bank the customer service on the call center they don’t know anything and they are not helpful and when you I go to any branch they are telling all this service and complain and credit card problems has to be done throughout the call center and till now no one giving me reasonable solutions or steps to be done very very bad experience and they don’t have internal security system against fraud like other banks

31-05-2023

emilio   United Arab Emirates

Credit card

It is a week that I’m trying to activate my corporate credit card, without success. we send several emails and no one reply to our emails.
I visited to a branch and they said to send an email.
Worst service ever.

26-05-2023

Nadeem   Pakistan

Too much bad experience

Too much bad experence with emirates nbd card delivery company is lier app not working my card is notworking after that i deposit my cash which not show in my account afterthat when call to customer care 30 minutes hold my call and amount also deduct fir call charges
I have too much bad experience with emirates nbd

25-05-2023

ARUN   India

fraud transaction

Fraud Transaction :-

I had a very disappointed Customer Service experienced from ENBD.

Details are below –

10th May 2023 – Received an SMS from Emirates post stating my parcel was retuned due to non-availability of the contact person, hence I go through the site and they instructed there is a fee which is about AED 6 for re-scheduling the delivery on next day and I paid .In fact I was waiting my daughters passport and new vehicle Mulkya as well . Suddenly I noticed the email domain and understand that it was fraud transaction hence I blocked the card .

In order to avoid these type of fraud transactions , Bank( Customer Service ) suggested to me to issue a new card with new card number, CVV etc ( which means entirely all are different in that card) .

18th May 2023 – Received new card and before activation- I had asked them to make sure the same fraud transaction will not repeat and bank confirmed ,card activated .

21st May 2023 – Received an SMS from bank stating my new card has blocked due to security reason , when I check my bank online portal all amount was outstanding which was really shocking ( All amount withdrawn by the fraud team ). Same time I called bank and they confirmed it was a fraud transaction hence they made a dispute/complaint for all the amount ( AED 20000 ) , also confirmed this will be verified by bank security /card dispute team and returned the money -however it may take 60-90 days . Furthermore they informed me that they will issue another card and I received it on 24th May. So far I didn’t activated the same because I am afraid of these transitions may happen again . When I asked these questions to bank they refused to answer & wash their hands and they said it’s not their responsibility .

24th May 2023- Received an email stating that – Bank is not liable for the whole amount which was really not acceptable. After tele conversation with Bank, they are not even listening a customer voice – finally they said to make a compliant in the nearest Police Station . Infact it’s purely banks responsibility to take care the customers fund , it should not lost without customs knowing .

Note : These transaction were made without my knowledge/knowing , I was unaware and have not authorized the transactions. I have not even received any OTP (One-Time Password) for these transactions on my registered email or mobile number.

I requested to bank please thoroughly investigate this matter again and take the necessary steps to promptly refund the respective amounts to my credit card account.

Today I will make a police complaint for the same and submit to bank again .

In short :ENBD Responsibility towards a customer which is very poor and unhealthy . Treat this as a Customer Voice !!!

25-05-2023

Anastasiia   United Arab Emirates

My debit card was fraudulently used

Dear Emirates NBD team
I am writing to request a refund for a card dispute that occurred on 15/05/2023. While I was at home in Dubai and my card was with me, without any otp or calls from the bank, 2 fraudulent transactions were done. it was almost 14,500 DHS worth of UNAUTHORIZED transactions using my card in Turkey. All this happened in a span of seconds. I immediately called the Bank to raise a dispute. I am completely unsatisfied with customer support both in the branch and over the phone and I cannot wait 60-90 days as that money I had to pay for my apartment rent and etc.
Please look into this situation as a matter of urgency to avoid any escalations!

17-05-2023

Salah   United Arab Emirates

Trust

Dear Emirates NBD team

I am writing to request a refund for a card dispute that occurred 30/04/2023 I have been an ENBD customer since 2021, and I am disappointed that it has taken this long to resolve the issue.

Despite my repeated attempts to follow up on the dispute, I have yet to receive the refund that I am entitled to. As a loyal customer, I believe that I deserve better treatment and assistance with my concerns.

Please look into this situation as a matter of urgency to avoid any escalations.

I would appreciate it if you could look into this matter as soon as possible and provide me with an update on the status of my refund. I hope that we can resolve this issue promptly and maintain the good relationship between me and ENBD.

Let’s treat our long standing customer Fairly and justify their relationship.

Thank you for your attention on this matter.

Sincerely,

Salah

05-05-2023

Alfa Romeo   United States

Data leak?

Other than the many many complaints I have about this bank – this one takes the cake: I have a meeting with 2 representatives in regards to a stock account. During conversation i mentioned my various complaints with the regular banking business, so we discussed a priority account promising me that I would get better service. So far so good. 2 days later I receive a phishing email exactly on the subject of “Your priority account needs to be activated, click here” The mail looked absolutely authentic from NBD. Something struck me as odd in the wording and sender, so I checked with the representative and indeed it was a phishing email. It can not be a coincidence that that mail arrived in close proximity to the conversation I had at the bank. I am not blaming the people I spoke with, but am certain that there is a leak somewhere down the line within the bank. I have since decided NOT to transfer my stock portfolio here and transfer any excess funds overseas and I can only recommend everybody else to do the same.

26-04-2023

Lasim   India

Customer service

Worst customer service and their answersssssss

05-04-2023

Waqas Ahmed   Pakistan

Unfair deductions from credit card

They have good banking system if you talk about Current account, other than that my personal experience on credit card is very bad, i have made some installments on my card which already include interest rate more over after paying these payments they will charge more interest which they will not provide any break up.

15-03-2023

Ashik Ashraf   United Arab Emirates

Concerns about Phishing Incident and Refund Process on Emirates NBD Credit Card Account.

I am writing to express my concern regarding the recent incident of phishing on my credit card account. I have unfortunately lost AED 1400+ as a result of this fraudulent activity. While I understand the need for an investigation, I am disappointed to hear that it may take 60 to 90 days for the refund to be processed.

I urge the bank to take immediate action in order to expedite the refund process. This timeline is not acceptable, as it places an unnecessary financial burden on me additionally with funds from my debit card being put on hold for a month. I understand the importance of a thorough investigation, but I also believe that the bank should prioritize the needs of its customers.

Please note that this comment is not intended to defame the bank in any way. Rather, it is a call to action for the bank to take steps to address this issue and improve its processes to prevent such incidents from occurring in the future.

I would greatly appreciate an early response and action from the bank in this matter. Thank you for your attention to this important issue.

10-03-2023

Cliff   United Arab Emirates

CREDIT CARD FRAUD INVESTIGATION DELAYS

3 months ago i suffered credit card fraud and after reporting was told that the investigation takes between 2-3 months. It has been 3 months now and I’m yet to receive a report on the investigations. Your bank religiously continues to charge me interest on this amount despite your TAT on investigations being 3 months. Forthwith i demand that the interest must stop as i am being financially affected by your incompetence. I also demand that this matter comes to a conclusion immediately in line with your own regulations.

02-03-2023

Couger   United Arab Emirates

Rude stuff, Unprofessional, Unreliable

Just a month after using the bank then they suspend credit card without any communication or any reason for that, the customer service is a struggle and it’s stressful you can hardly find someone who will give a positive solution and it’s like you’re bothering them. Went to a close branch after l struggled to get a solution online and they will refer you back to call their customer service number which is unhelpful and some of the stuff are very rude in person it feels like they don’t want to be bothered

23-02-2023

Ranim Maksoud   United Arab Emirates

Random hacks to my debit card n credit card

3 times this year! I want to complain about the fact that this is the 3rd time I get fraud hacks in my account. I used my debit card in a restaurant and few hours laters i get hacked with 2700 AED deducted from my balance. Before that 6500 from my credit card, also previously 700 AED from my card. You are the worst bank evert and no one has to go through this bad experience

23-02-2023

Samir Rodrigues   United Arab Emirates

No proper web page available

the new platform that emirates NBD bank is providing is not fully developed and we do not have option to go back to old platform.

15-02-2023

MAREENA   India

Credit Card Loan

Worst customer service! I applied for a Quick Loan using my credit card on Jan 11, 2023 through an online banking application. I received the confirmation message from ENBD with reference number for money deducted from my credit card. Since I do not have an Emirates NBD account, the funds were supposed to be transferred to my provided local bank account. According to customer service’s instructions, it would take three working days. It has been 12 days since I submitted this and I complained to customer service team several times. There hasn’t been a solution yet. Each time they register complaints, and it closes without solving the issue. Finally, I went to ENBD Headquarters and submitted one return complaint along with my Local Bank’s statement. . First they said they can not accept the complaint and finally the customer service person from the headquarters uploaded my complaint documents from her system along with the provided complaint number . I am following up with your customer care for around 2 weeks .But no one is giving proper feedback .Still I didn’t receive my money.But one customer care agent told may be I need to pay EMI from next month for the money which I did not receive . worst service

23-01-2023

Kseniia   Russia

Debit cards

3 months I can’t put money to my account!!! I call to hot live , they answer that everything is fine with my card , I come to ATM machine and it’s written that card is not valid !!!! Shitest service

20-01-2023

Mario Fernando   Sri Lanka

Got blocked international card in enbd atm

I used ENBD ATM in burjuman mall on 20th January 2023 to withdraw money with an international card and card got stuck in the atm. I got no solution from enbd branch since I have used their atm machine and branch security was so unhelpful and unprofessional. I have told to call center and they got no solution too. I was disgusted and I must say this is the poor customer service ever. If they have no solution for these kind of things they must display a notice saying do not use international cards on enbd atm. Very disappointed.

20-01-2023

Nicole Bayer   United Arab Emirates

After 16 years account closure without naming a reason

16 years of maintaining a good record, incl. Paid car loans, steady income, no outstanding credits… and as I’m on Christmas Holiday outside of the country my card has been blocked, my account suspended and literally putting my life on jeopardy as I’m unable to manage my money on holidays and have suddenly no credit card. All without notice and of course nobody to talk to as AI takes over and no Humans with common sense are available. Disgrace for the UAE!

19-01-2023

varvara   United Arab Emirates

Credit Shield PRO

I never subscribed for any kind of CREDIT SHIELD PREMIUM PRO.they have done it without my consent and charging me through all this time, and WHEN I LOST MY JOB they never were there to deduct what was supposed to be deducted when they were applying their monthly charges. 
Soon my credit will be finished with you, then I will never use your card again cause of your sky high percentages, they are thieves in law. 
The only reason I have to be NBD customer on a debit card is because of years of statements history otherwise  I would pass NBD bank only because of the credit card they have been playing me around all this time. every month i ve been paying between 25 to 60 Dirhams for the insurance i dont need and when actually was jobless they did nothing with that on the contrary they took advantage of it.

18-01-2023

MA.LUWALHATI MAGABO   United Arab Emirates

bad service

my boyfriend got a loan recently from this bank with the help of an agent called nasser. and boyfriend clearly told him that we will paying every 5th of the moth because our salary comes during the end of every month. a day ago we found out that he put 5th instead of 15th. and now all our savings that we kept for Christmas is all gone. because the bank deducted everything. we have trying to call but the freaking automated assistant isn’t helping. this is so frustrating I hope the bank make something about this. we don’t want to spend our Christmas like this !!!

15-12-2022

Zaid Semrin   United Arab Emirates

No customer support

Very bad service
Agents are not trained to help or to deal with customers
It is easier to meet the president of US than meeting branch managers in case you have any issue
Too much arrogant and they think they are the best

08-12-2022

Vishnu Mohanan   India

Worst Customer service i ever got

They deducted cash from my account and i called to customer service to ask why the deduct it, almost spoke about an hour but didn’t get any update from them , and i went to branch and from there they are saying customer service only can do anything about this matter, they are juggling the customer between branch and call center. the whole day was ruined because of this issue

21-11-2022

Mr Zakir M Hussain   United Kingdom

Customer Service

Mr. Ahmed Fathy Amin, Customer Care Advisor, DXB T3 provided me with thoughtful assistance which exceeded my expectation. I wish there were more professionals like Mr Ahmed in banks all over the world. A person willing to go the extra mile – that’s Mr Ahmed.

18-10-2022

Suhailuddin   India

Salary Based Discrimination

I wanted to open a Bank Account with Emirates NBD, but the requirements they have is unbiased. Why do anyone who wants to open a Savings Account should have a Minimum Salary of AED. 5,000, When it is not a Current Account. Where would a person who is drawing salary less than AED. 5,000 open a Bank Account. We approach Emirates NBD for its Services, but this type of Salary based Discrimination is unfair. I would not suggest anybody to have account here.

12-10-2022

Anna   Armenia

Impossible to open a new account

It’s been months since I applied to open a bank account and I don’t have one yet. Every week they call with new questions and new paperwork and then they give you silly reasons why I need to wait longer to open a bank account. They complicate simple procedures way too much. It’s ridiculous and unreasonable.

07-10-2022

Sarkis   United Arab Emirates

Amateur Private Banking

Managed by incompetent people. They add fee rules AFTER you bought product, for ex indescent fees for transferring funds. They hold your actives without explanation, probably because they don’t know how to transfer them …

20-09-2022

PRASHANT KUMAR DALAI   India

Regarding the new Credit Card

The customer service it’s amazing thanks to Vellena she helped me a lot thanks to EMIRATES NBD This is the greatest bank, and I would always recommend it. Because the services are exceptional and the personnel is really knowledgeable!

17-09-2022

Rupesh   India

Bad customer experience

I have visited emirates nbd Burjuman mall they are treating like we made mistake to choose this bank

03-09-2022

Shohorab   United Arab Emirates

Very difficult to open a new account

Surprisingly the mobile banking does not allow to open a new account like other banks. I got a serial number via SMS and was told a banker will call. Nothing happened after that.

21-08-2022

Abdul Munim   United Arab Emirates

Customer Service

The Customer Service is very slow and useless they don’t know the answers of the queries along with that they will provide you with the wrong timeline for your stuck payments and can’t even tell you the reason of pending transactions. My transfer was deducted by them instantly and they hold the payment by showing the status pending and after 3 days they showed the status failed but still after more then 48Hours I didn’t heard back from them and my funds are still stuck there.

08-08-2022

Pravesh   India

Delay delay delay

The worst bank in uae, we have been following up for credit card limit increase for 4 months. When we dont receive any update we call them to know the process delay they say something new should be done like we have to send this document that document and then after sending that document again they go back to silence and after 1 month when we call again the same issue. I would strongly suggest to everyone to never choose this bank for any service.

07-08-2022

fazil   India

customer care

customer care will be always unattended

16-07-2022

Akash Kishore   India

My card is blocked for past 3 months now

I have called 5-6 times and each time I was transferred to some person or other for more than an hour… to the point that I have spent in 100s just to have enough balance on my phone to call Emirates NBD… MY CARD IS STILL BLOCKED

04-07-2022

Scott   United Arab Emirates

Worst bank I’ve ever dealt with

Customer service is shocking. App and website are buggy and certain services can be down for weeks at a time. Getting replacement cards can take up to a month. Credit card applications can take longer than a month only for them to suddenly turn around and say you don’t meet the criteria – after approval and being told the card is on the way. Departments apparently cannot communicate to each other and you need to do their jobs for them to relay messages.

An absolute joke for of a financial institution.

01-07-2022

Nikhil peter   India

Related liability letter

Worst experience

Misguided – not ready for take request.(not know the policy)

Same request accepted in DDC branch.

23-06-2022

Rado   United Arab Emirates

Worst bank ever

This is the worst bank ever ! First 9 k aed has been stolen from my account later on there was a fraud on my credit card and an intempted fraud on my debit card ,blocked everything new card has been delivered after 8 days so long I left without any access to my money . Due to the unauthorized purchases on my credit card my balance went to minus when one day I woke up the bank charged me 2 plus k aed for the outstanding balance which wasn’t even made by me !!!!! Costumer service terrible they can’t do anything talking to a supervisor takes 24 hours … I mean seriously??? Don’t ever choose this bank !! It’s not safe to keep you money there ! Terrible experience

23-06-2022

LENKA   United Arab Emirates

IF YOU WANT JOINT ACCOUNT AVOID THIS BANK – THEY DONT HAVE REAL JOINT ACCOUNTS at all !!!

IF YOU WANT JOINT ACCOUNT AVOID THIS BANK – THEY DONT HAVE REAL JOINT ACCOUNTS at all !!! The “version of JOINT ACCOUNT” in NBD is never equal for both in Joint account – ONE is always the PRIMARY and the another is JUST SECONDARY – so you don’t have EQUAL RIGHTS AND BENEFITS AT ALL and EMIRATES NBD WILL NEVER TOLD YOU THIS HONESTLY – they lie to your eyes that they do JOINT ACCOUNT FOR YOU – but worldwide the JOINT ACCOUNT is really something different than in EMIRATES NBD !!! so if you want EQUAL JOINT ACCOUNT as JOINT is supposed to be – AVOID THIS BANK !!! and on top of that, they are very unprofessional as the bank. From my experience, it is just “HOT MESS” special in last 3 years or so…. been their client for 11 years now and ASAP now I am changing bank and removing all our money as is safe to say – realize that what they are able to call JOINT ACCOUNT IS NOT EITHER !!! Thank you – but NO WAY TO TRUST EMIRATES NBD anymore !!!

22-06-2022

Amer Sahap Balindong   Philippines

Very Rude Customer Service

The worst mistake I’ve ever made was banking with Emirates NBD. The have the worst customer service. Both in their hotline and office, specifically DEIRA CITY CENTER BRANCH. I waited for my turn to raise my concern but the guy on COUNTER 9 seems to be in a hurry. He didnt even listen to my concern and just said I dont have solution for that, rudely. If someone is trying to convince you to bank in Emirates NBD, by all means run away. No wonder this bank is losing a lot of customers because of their incompetence and staff are arrogant and blatantly rude.

21-06-2022

Mohammad   United Arab Emirates

Not Recommended bank – Worst Sales and Customer service

The 1 start is only to write the review, otherwise this bank even doesn’t deserve this one start also. How can a bank start charging EMI for an undisbursed loan and no one have knowledge why it is on hold and assurance only for more than 2 months that it will be release today and that day is never coming very bad I will say worst.

18-06-2022

Binsad Parekkudiyil Basheer   United Arab Emirates

Cheating on Credit Cards

They’re cheaters. I don’t know how fraudulent bank like ENBD can operate in a country like UAE. By verbal they will promise anything to trap the people and when we raise any complaint they will say it was written on our bank policy it should have been checked before getting a card from us.

When the card was issued to me, it was told to me that there will be unlimited buy 1 get 1 offers in Cine Royal CInemas without any conditions. And I have bought 2 tickets of 40dhs each and got the offer. But later when the statement was generated they have charged 262.5 dhs for the ticket wchich is actually costs only 40 dhs. When I contacted them they were saying I have’nt fulfil the minimum spend limit but my card limit was 7500dhs only and I had purchased for almot 7000 dhs.

And I asked them to register a complaint regarding this, they told me that there’s no option to register a complaint for this reason.

They are frauds…stay away from them…

17-06-2022

alla Eddine   United Arab Emirates

Customer service

The bank is the worse bank in the UAE, if you have a problem don’t try to talk to the customer service, because you will still have the problem plus you will be angry, the branch in tourist club in abu Dhabi, when I opened my account I felt I am begging and not a customer in a bank, they treat people as garbage. I regret dealing with Emirates NBD bank, even when I try to complain against the branch treatment I couldn’t they made it very hard to complain. They also lied about the credit card he told me it’s Halal but it’s turns out it’s not, in the contract there is a text talking about the interest if you didn’t pay in the same time.
0 Star if possible

17-06-2022

Rim Fayad   Sweden

Worst customer service I ever seen in my life

I opened bank account there and agreed for international delivery of the card, now after thousands emails, messages and calls they say you have to come to the UAE to confirm the international delivery of the card!!!!

I have already agreed before, I sent emails, I called them and finally said ” you have to visit the branch” What a ….. service they did, If their agents are unprofessional so it´s not my problem, If they are not respecting the customer, so it´s not my problem. At least they can make a call to my registered mobile number in their system and confirm if it was me or not!!! But how come !!!
Every time my call took at least one hour from the waiting time into the thousands questions to verify me (international call). Although all this confirmation they won´t to send me the card….. How to get a control of my money now as long as I don´t have any access to my account??? Can anyone from the management department tell me HOW???

15-06-2022

Mervat   United Arab Emirates

Collection department

I have been in touch with collection department. They agree on something and then they change what they promised over the phone.

15-06-2022

Rakan   United Arab Emirates

Fraud Bank

Worst bank ever, not recommended to deal with this bank as they are professionals in creating fraud cases and nothing can prevent you legally against their policies.

10-06-2022

Ryan Rhaije   United Arab Emirates

Fraud Bank

Worst bank ever, not recommended to deal with this bank as they are professionals in creating fraud cases and nothing can prevent you legally against their policies.

10-06-2022

Abdur Raees   Pakistan

unprofessional follow up

Very unprofessional way of dealing. i had appointment with the agent for my bank account, nobody has come to attend. they just give excuses that they are very busy and don’t have time to deal with. Even i have appointment, agent told me to come in the office. i reached there after waiting 30 minutes he called me that he is not available. Very unprofessional and disappointing behavior.

01-06-2022

Jassim Moosa   United Arab Emirates

No Follow up with customer for 4 months

i have contacted ENBD Call Center from Jan 2022 till April End , the CAll Center Quality manager were following up with my case suddenly stopped responding to me and several time contacted with no respond . this is keep me down from this way of the service . once manager give a commitment to the customer should follow up till end in case not able to sort it out still has to inform the customer. in mu case everyone has ignored without any update.
this will affect with bad experience since i am a old customer with ENBD.

31-05-2022

Natalia   Moldova

Careless

I’d like to share my experience, I’m active client in ENBD since 2014, I had an issue recently. I did international transfer to my home, but for some reason funds were blocked by intermediary bank, I applied for transaction recall, but it was rejected.
The problem I faced in this issue, that ENBD is not helpful, first of all, they were not updating me , unless I call, second , since money stucked in intermediary bank and I did recall this transaction, there was no reply for 2 month, my bank NBD told that we cannot do anything , we just need to wait ( honestly, this is something new, that the worldwide banking system don’t have any communication between each other) its been 3 months already, since I tried to get money back, but no results, since ENBD saying they cannot help, problem solving is very poor
Conclusion : I didn’t receive my funds back and bank cannot help ( as they are saying) so, who can help then, 🤷‍♀️

27-05-2022

ROBERTO   Italy

All services

Stay away from this Bank.
Terribile

25-05-2022

KRISHANU SRIMANI   India

Complaint

I must say that the management considering customer for a granted. The way the IVR is designed it is next to impossible to connect with any human interaction. Furthermore, customer care number is not a toll free, so you are trapping in the ivr loop like a vicious cycle,plus your balance is being charged without any reasons! Whilst tried to contact via emails, unable to get any proper response, neither any email within the TAT!

So frustrating…… Very hard to explain.

21-05-2022

Diana   United Arab Emirates

The worst customer service ever

– long waiting queues in brunches
– system fails to authenticate, so customers have re-authenticate and re-explain themselves to new agents
– raising a complaint through online banking is useless, no-one ever responds to them
– 0 empathy for customers, bank just disconnects all cards without warning if a residential address is not updated. I had to travel without cards for 2 weeks and even then the issue was not resolved.

19-05-2022

Anil   United Arab Emirates

Worst bank in UAE is Emirates NBD

i want to close my account and branch guided me to call the call center, and call center let we wait over the phone for 40 minutes and then also they didn’t resolve my problem and ask me to write email to them,,,, i wrote email but nobody reply to my email…. i went back to their branch and they said we cant do anything. i felt to terrible and never had this kind of treatment in any bank. stay away from this bank.

06-05-2022

Alan MacMillan   United Arab Emirates

Overall recent experience with Emirates NBD

Been trying to resolve an issue with ENBD that they created themselves. Zero interest in resolving the issue. Nobody has any authority, they just pass the buck and think that telling you it will be resolved is the answer. Complete lack of competence by customer agents (I do not blame them directly. ENBD recruitment and hiring needs to take a serious look at what they are doing.

29-04-2022

Roxy   United Arab Emirates

Smart Pass

Everytime a transfer is intiated Smart Pass keeps getting declined. Until it gets locked out then you need to reactivate.
Even you are using the correct PIN (after reactivation I took note of the PIN) it wasnt working though it was just done mins prior.
Sometimes, when u type very slow the PIN. it gets accepted the 2nd time.
Very incovenient esp when u need something done fast. You end up doing more. And speaking to a representative on the phone, does not help too.
Your call center agents are rude, sarcastic and robotoc. Please educate them that if you need to manage your average handle time, you can do it by fixing your call handling and not by hurrying up your customer on the phone to end the call. Train them.how to act like a real customer service personnel. Thats what theyre paid for.

23-02-2022

Abdul Wahab   United Arab Emirates

E20 Business Banking

One of the worst product introduce by ENBD with the worst ever Customer Care team. I had open my company bank account with E20 in Oct 2021 & they had visited my office & send me welcome pack on the same visit where as up til today even after 4.5 month i am still not able to activate my debit card since it has to be activated by the App only & unless debit card is not updated i can’t activate the account also & neither i can use the account every time i call them they give me a new date for an update of the app. They pathetic IT team which don’t known what they are doing.

16-02-2022

Cana |   Verified   United Arab Emirates

Decent

This is the greatest bank, and I would always recommend it. Because the services are exceptional and the personnel is really knowledgeable!

09-02-2022

Shadha |   Verified   United Arab Emirates

Delightful

This ideal bank is one that I would always recommend. Because the services are excellent and the staff is quite professional!

03-02-2022

CDU   Philippines

Liv – Worst Customer Service and Zero Empathy

I woke up to see almost 8,000 DHS worth of UNAUTHORIZED transactions to my bank account. All this happened in a span of 2-4 hours WHILE I SLEPT. I immediately had the card blocked and the bank asked me to fill up a form to list all the unauthorized transactions. Hi have filled up the form and sent it to the designated email address. ZERO acknowledgment of the email and ZERO updates on the progress on my case. I trusted this bank with my money and it seems they do not care about trying to recover your money back. Only 4 transactions totaling about 3,000 DHS has been reversed but there is ZERO update on the rest of the almost 5,000 DHS worth of unauthorized transactions. All these transactions didn’t even ask for an OTP! To the bank this amount is nothing to them but for us account holders this is our hard earned money!

02-01-2022

Blade |   Verified   United Arab Emirates

More than amazing!

I would always recommend this bank as it is more than amazing. Their online banking service is perfect, the exchange rates at their place are really amazing, and the process of the account opening was such an easy one!

11-11-2021

Medina |   Verified   United Arab Emirates

Perfect bank!

I would always recommend this perfect bank. As the services provided there are perfect and the staff is so professional!

27-10-2021

Fitzgerald |   Verified   United Arab Emirates

Fast account opening!

I was really surprised by the fast attitude of the customer service at this bank. I wanted to open a personal account at Emirates NBD so I contacted their customer service team. They just asked for some documents and I found that the account was opened only after two days!

07-06-2021

Tamara |   Verified   United Arab Emirates

Incredible

If you want an easy and fast registration process regarding the opening of your bank account, so you must try Emirates NBD. They have the easier and faster registration process ever! My bank account was opened with them within a few days only! Which was really incredible.

20-04-2021