Akanksha   India

Worst service

Unnecessary charges they implement and if you will go for customer service help they hardly ready to help you.

04-10-2026

Russell Hornsby   United Arab Emirates

MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS

I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials.
During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress.
If you wish to contact her, the details I used are: Mrs. Tatiana Sorina
TEXT : ([email protected] )…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.

07-08-2026

K   United Arab Emirates

Personal Loan

Please avoid EIB at all cost for financing. Agents are misleading and giving false promises. I have been processing my personal loan for more than a month now and still waiting for my money to get disbursed despite my timely submission of required documents, agents are lazy to process, which causes delays, promises 2 months deferred payments but not true, i am now stuck with paying my first EMI in the next coming days but my money has not been disbursed. Agent has been unresponsive Everytime I complain

17-03-2026

Saiful   Bangladesh

Unpleasant experience

Super annoying experience, for which I wasted so much time. Applied for the Emirates Islamic Amazon credit card, received the card and activated it. And, this is it. After that, a week later received the physical card, contacted customer support again and again, called the customer care line, and explained the same thing 10 times to 10 different staff. They asked me all sorts of questions, answered those, asked for documents, submitted those, yet no solution. What is it? I think, even FBI will not interrogate someone this much. Seems like, it was my mistake that I applied for their credit card.

01-03-2026

Kavinda Ranaweera   United Arab Emirates

Feels Like a Scam – Extremely Disappointing Experience

My overall experience with this bank has been deeply frustrating and financially concerning. Based on what I personally went through, the process felt misleading and unfair.

During the personal finance and deferment discussions, I was given clear assurances regarding cashback, joining benefits, and a profit-free deferment period. These commitments were made during recorded calls and influenced my decision to continue with the bank instead of transferring my liability elsewhere.

However, after complying fully with the agreed terms, I later discovered that profit had still been charged during the deferment period, and the outstanding amount reflected in the liability letter did not match the expected balance after payments.

Despite raising multiple formal complaints and providing documented proof, the matter remains unresolved. The level of follow-up required from a customer is unreasonable, and accountability appears very limited.

From my personal experience, the entire situation feels misleading and handled without transparency. I strongly advise anyone dealing with this bank to obtain everything strictly in writing and verify all financial calculations independently before proceeding.

24-02-2026

Saga   United Arab Emirates

BEWARE OF emirates Islamic bank. YOUR LIVELIHOOD DEPENDS ON IT!!!

I normally don’t post reviews, but this one is a public service announcement.

I’ve dealt with at least 10 banks, both local and international, and Emirates Islamic is hands down the worst. Not “one of” the worst, the absolute bottom of the barrel. Think of the lowest banking standards you’ve ever experienced… then dig a little deeper. That’s EIB.

Complaints? Forget it. Even filing with the Central Bank is useless because every response comes back dumber and more insulting than the last, like they’re running a competition to see who can waste your time and sanity more creatively. EIB operates with zero accountability and even less concern for the customer, they genuinely don’t care if their negligence drives you to a heart attack.

For context: I submitted a simple buyout request in May. Tomorrow is 1st of September. Four months later and it’s still not finalized. Four months of chasing, excuses, and sheer incompetence.

If you live in the UAE and value your money, your time, or your blood pressure, avoid Emirates Islamic Bank like the plague. Honestly, burning your money in the street would be faster, less stressful, and probably more productive.

They’re not a bank. They’re a cautionary tale.

31-08-2025

WAEL ALKASSAR   United Arab Emirates

release on hold money

I’ve been working on a request to release money on hold in my account, chasing them for 4 days and asking the teams to speed up the process. Despite having all the papers sent and urgency follow-ups from customer service, it seems that no one cares about the situation, and I receive the same robotic answers from customer service.
Customer service confirmed the call with management of sales head who assured my money will be released by end of day. still nothing but lame excuses that papers are missing.

Still, no answer. It’s as if the lucky customer is like a lucky lottery ticket winner.

25-07-2025

Kavinda   United Arab Emirates

Extremely disappointing and unprofessional experience with Emirates Islamic Bank

I applied for a personal loan which was approved on 10 Feb 2025, but the actual disbursement was delayed until 26 March, despite my salary being credited earlier. This caused unnecessary stress and required constant daily follow-ups with their staff.

During the onboarding, I was promised several benefits including processing fee refund, cashback, and a joining bonus — none of which were fulfilled. Additionally, bank agents were offering personal cash vouchers to attract customers, which is unethical and highly questionable.

What’s worse is the behavioral shift once the loan is approved. Until approval, the agent persistently follows up. But once they receive their commission, the customer is ignored or even treated unprofessionally. I raised two formal complaints with all proof, and both were closed without resolution or proper response.

This experience reflects a serious lack of integrity, accountability, and customer respect. I cannot recommend Emirates Islamic Bank to anyone expecting reliable or ethical service.

10-07-2025

Esam   United Arab Emirates

Credit card

My experience with Emirates Islamic Bank was very bad and the worst was with credit card department. There promises are fake and they don’t commit to the deal or the offers that are selling you. Moreover, the way of handling the the customers is not good and that are not investigating well. My case was with the credit card issuance and that are really the worst bank I dealt with.

21-05-2025

syed bukhari   United Arab Emirates

Call Center Closed Midday Friday

Tell me which financial institution / bank’s customer care call center closes during a regular working day for prayers? EI.

16-05-2025

Joaquim Gonsalves   United Arab Emirates

Wish I could give zero stars.

Wish I could give zero stars.
Even after paying all dues on time and settling the card these Pharaohs, especially some people at Dubai Health Care City branch, who don’t know right from left of their processes, will make you run behind them like a slave just for some formalities. I HAVE ALREADY SETTLED YOUR CARD ALMOST 2 MONTHS AGO AND YOU DO NOT EVEN HAVE THE COURTESY TO RESPOND TO 3 CALL BACK REQUESTS? YOU SHOULD CHANGE YOUR LICENSE FROM A “SHARIA BANK” TO A NAZI ORGANIZATION. ESPECIALLY THAT ONE PERSON AT YOUR BRANCH WHO HAS 0 INTEREST IN HELPING A CUSTOMER. THAT KIND SECURITY GUARD AT YOUR DOORSTEP HAS MORE WILLINGNESS TO HELP AND EMPATHY THAN ALL YOUR SUITED PEOPLE THERE! YOU SHOULD BE ASHAMED OF YOURSELVES!

26-04-2025

Shafiq ur rehman   United Arab Emirates

Loan Top Up abused by bank and smart union

I am writing this with super upset mind that since 3rd march my case has been taken by smart union the third party of emirates islamic bank and after a lot of verification case been approved and today again i gave call to the bank and they said we need to log in again.

My salary has been credit in this bank since more then year and i am customer of this bank and after a month they abused my case like that please i gave one week to approve my case other wise i will take laibilty from your bank and inform my HR not to listed this due their unprofessional and lazy staff.

15-04-2025

rajeshsugmaran   India

“Emirates Islamic Bank Fails to Protect Customers – Unfair Handling of Fraud Cases!”

“Worst banking experience with Emirates Islamic! No customer security, no proper resolution. I’ve been following up for 10 months, and they keep saying ‘OTP was entered’—but the same case was solved in my favor by Emirates NBD. Why does one UAE bank protect its customers while another favors a fraudulent merchant? No transparency, no help. #EmiratesIslamicBank #UAEConsumerRights #BankingFraud”

19-03-2025

fuelza petroleum   United Arab Emirates

Online service is poor

your banking service is excellent. but, unfortunattely your online service is very poor. it has been more than a month sence I applied for the ATM card online, not received yet. if I inquire at bank, you will be told to inquire courier service, and courier service told to inquire at the bank. actually where to get an ATM?
Account number 3708473122101
mob: 0501045479

17-12-2024

Elena   United Arab Emirates

Very bad service

Will not recommend this bank because they don’t secure your funds , and don’t care to return it back after scamming ! And you will not get right even through central bank

06-12-2024

Athira   India

Extremely Slow

I had one of the worst experience dealing with this bank. Their loan approval processes are extremely slow and the communication is not clear at any point. There is no update on any process whatsoever. I’ve had to constantly call them and ask for an update, no proactiveness from their end.

28-11-2024

MHA   United Arab Emirates

Worst Car Financing Experience Ever

The worst bank I have ever dealt with. Completely unprofessional, incompetent, and their processes are unbelievably slow. I want to highlight the agent Muhammad Yaseen Sindhu, who made this an absolute nightmare—promises that were never kept, wrong deadlines, endless delays. This was for a simple car finance, and despite my company being listed with this bank and my salary being paid through them, it still took over 23 days of excuses and lies.

I ended up canceling everything—car finance, accounts, credit cards… They outsource unqualified people who just waste your time and play games with your patience. Avoid them at all costs.

21-11-2024

Saleh AlYasjeen   Jordan

disappointed

I am thoroughly disappointed with the level of service provided by Emirates Islamic Bank. Despite multiple interactions, the experience has consistently been marred by inefficiencies and subpar customer support. The agents lack basic product knowledge and seem unprepared to handle even routine inquiries, leading to significant delays and requiring customers to repeat requests multiple times. This not only wastes customers’ valuable time but also reflects poorly on the bank’s commitment to quality service.

Furthermore, the bank’s processes and policies are excessively complicated, with unclear guidelines that make straightforward transactions unnecessarily difficult. Attempts to resolve issues or clarify details often result in being transferred to different departments, each as unhelpful as the last. Communication is disjointed and lacks transparency, leaving customers in the dark about the next steps or expected outcomes.

For any customer seeking reliable and efficient banking, Emirates Islamic Bank falls short on all fronts. I cannot, in good faith, recommend this bank until they address these core service and process issues.

28-10-2024

Santosh   United Arab Emirates

fraudulent transactions

I have been dealing with fraudulent transactions on my credit card for the past six months and, despite multiple attempts, I have been unable to find a resolution. This has caused me significant frustration and inconvenience.

Due to this experience, I regret to inform you that I am dissatisfied with the service provided and, based on my experience, I would not recommend your services to others.

23-10-2024

Rajkumar   United Arab Emirates

Customer care number

It’s worst service from customer care number they are takin 25 minutes to respond a call

02-10-2024

Magomed Aydiev   Austria

Bank account blocked

I opened last week bank account in your bank, but I can not use it, bank account is blocked. I visited Dubai mall branch already 3 times and Ahrar Khan from EmiratesIslamic bank said me, that I can use my bank account from 27.08.2024. I try to call Mr Ahrar Khan and write him message, but he didn’t replay since Monday 26.08.2024.

30-08-2024

Dishna   United Arab Emirates

PERSONAL FINANCE BUYOUT

I contacted EI Bank to issue a liability letter to ENBD bank because the so called EI bank messed up my whole top up procedure!!! I requested for a top up on feb 2024 and they made me wait for a whole 5 months and still there was no update. the experience was terrible!! and finally, coming back to the present time, I requested for the liability letter from EI bank and after 5 working days, when they issued the letter , there was an additional 1200 aed out of no where mentioned more in the letter. this 1200 was on top of the Principle amount , the interest calculated till date and the 1 percent closing fee!!! I went to the dubai mall branch and explained the discrepancy and they said they will sort it out. then finally , once the EI bank went to settle my finance, they said its not possible because the cheque has some name issue and again, when the EI bank went on the 15th day of the letter issuance (liability letter issued on 10th July and they nbd went to settle the second time on 24th July), they said the letter is not valid and they decline to accept the cheque!!!!!! and then again I went to request for another liability letter ,they said there will be issue in clearing and literally, I need to force them to take my request on the issuance of liability letter (infact, they kind of threatened me saying they wont be able to issue the clearance letter and etc)!!!. LISTEN, WHEN A CUSTOMER COMES WITH A REQUEST , ITS THE BASIC RESPONSIBILTY OF THE BANK TO ACCEPT IT!!! YOU CAN SAY THE CONSEQUENCE / CONCERN OF DECLINING THE REQUEST ONCE BUT NOT FORCE YOUR SUGGESTION ON TO THE CUSTOMER!!!! Terrible terrible experience !! I would not suggest this bank to anyone !!1

26-07-2024

Unsatisfied customer   United Arab Emirates

Poor service, false promises, deceiving, poor customer service.

Having been offered an outstanding buy out loan I was convinced by the sales agent to join Emirates Islamic bank. Since the start of the Process it has been a complete nightmare very stressful and 45 days after commencing the process excuses are still been given for all of the failed promises and timescales provided. The interest rates promised have increased, deferment periods of first instalment have reduced And loan amount still on hold despite having provided all required documents to bank. They provided me with a written and then increased the offered interest rate on my arrival to the branch to sign documents. Worst customer service experienced in my life.

19-07-2024

Amila Thiranagama   United Arab Emirates

For the credit card fraud bank stood with criminal’s side.

I’ve been using my EIB credit card since 2015 and all the time I have made the payments on time. I’m disappointed with the way the bank dealt with the credit card fraud I was caught, On 7th Jan 2024 at midnight 23.56 am someone hacked my card details and the below-mentioned unauthorized transactions were done, even though I was in possession of the card.

All transactions were done by USD and it’s
USD 568, USD 758, USD 156, USD 88, USD 52, USD 42 = total USD 1664 (AED 6329.67)

after 2days, when I tried to pay my petrol bill using this credit card, the petrol station, stated my transaction was declined, then I wondered, because a few days ago I fully paid the statement balance and never can decline the transaction, once I checked the phone, then I was realised someone has hacked my card, then I called immediately to the bank and block the card and made the complaint regarding this dispute.

It took more than 3 months for the inquiry and finally, they made the bank dispute note contained as below.

“Dispute declined from the bank because client visa mentioned – no further action could be taken this dispute request no-110442120414. the card was registered in a wallet pay application, it was used at the mentioned outlet as P.O.S or T.A.P contact list”

Then finally EIB charged interest charges also due to not paying the statement balance during the inquiry period, and I paid total amount due to avoid any more interest charges claim from me.

EIB never stand on behalf of their customers and I never recommend doing any kind of banking transactions with EIB again and again I’m saying I’m really disappointed about the EIB.

02-07-2024

Romulo Divinagracia   United Arab Emirates

Buy out loan process almost 80 days still pending

Shoutout to Finmart financial services team agent Riyazkhan Babu Babu for a very disappointing service. Its been I think more than 80 days my buy out loan still pending.
3x i paid liability letter in ENBD, 4x I paid liability letter from CBD and up till now still pending.

And this guy Razim settlement officer telling me Im rude to everyone from the very beginning.

That is already unprofessional and provoking statement to say to client.

17-05-2024

Anna   Philippines

Not helpful at all

Not helpful at all. When you need letters or special request, they will not provide. They all rely to system and computer. No humans in this bank, no managers to decide, no matter what your situation is, they will not help, only because of system generated. They are only good in asking you to transfer to them and avail offers, but once you are with them, they will not help at all.

21-03-2024

Omar   United States

Terrible for personal accounts. Client service just want to hit target

I approached EI bank to open a personal account and the client service Mr. Faheem immediately started processing my request the moment he realized I have US nationality and the amount of money I will be depositing. I received the debit card and check book within two days. But only after few days he reaches out to me asking for my second nationality to be submitted so that they can process and activate my account. I waited and waited for over 3 weeks. After several follow ups, he doesn’t respond anymore. This is the worst experience I have had with a bank. Wasted my time waiting for the account to open and caused me so much trouble managing money and transactions I had to do during this period. Never recommended for unprofessionalism and misalignment between their department. Client service just want to hit their target of getting new client and don’t care after that.

20-02-2024

Ahmed   India

Mortgage

The EMI is ridiculous, the customer service is absolute chaos, profiteering rip off and worse than thieves. There is no customer feedback and the head office is the worst with no parking slots and I hope it closes down quickly.

03-01-2024

Ridwaan   United Arab Emirates

Extremely Poor Service

Been a client of the bank since 2011. The bank since 202 has had the most poor level of banking service i have come across. Consultants do not follow up nor have enough knowledge. The bank can frustrate a client beyond reasoning sending clients in circles between branches, call centers and internal departments. I have had to deal with errors and mistakes made by the bank for almost a year to my prejudice. Supervisors do not return calls and lie about what they have done if you open a service request.

Shariaa principles include ensuring that individuals are respected and treated with honesty. The bank appears to have strayed from their founding principles.

08-12-2023

Jennifer   United Arab Emirates

Terrible Call Centre Customer Service

Horrible call centre customer service you can get. My Emirates ID was not update for quite sometime so I went to the bank to update the ID which did not work out and was asked to drop an email to eidaprofileupdate with my docs but it would take 8-10 days. I sent that on 25th Oct and it is almost one month with no update and my card still blocked. In between, call the customer service several times, first one said that it is on process and would soon be updated. The second one told me that ENBD bank had blocked my card actually which was very unusual. Upon visiting ENBD, they asked to update the KYC but they had nothing to do with blocking the card. Today I called the horrible CS of EI only to know that there is another email address to send the docs to. Extremely disappointed with the service.

22-11-2023

Junaid   United Arab Emirates

The Worst Bank in my Entire Life

They stopped 50% discount on Reel Cinema without any information. When I called the bank, they said we are sorry but we changed our policy. The worst ever bank. They call us to transfer our salaries?? My foot

28-10-2023

GODVIN ROCHA   United Arab Emirates

customer care support is very poor

whenever receive a call from customer,please treat as urgent and rectify immediately. customer has to wait 22 days or 7 days for your convenience it is not fair. every time you are telling software problem or technical issue but you are not able to solve your problem, why should we trust emirates Islamic bank, we have lot of other banks in UAE. if you are failing to fulfill the customer needs why should depend EIB. I am totally disappointed your service. My money also blocked because unable to transfer due to EIB technical issue. Two transfer still not received beneficiary last 14 days. My situation is now between devil and sea. who can help me.

04-10-2023

Louay Al Katib   Australia

Appreciation

I visited
EL JUMEIRA ROAD BRANCH
On 24/7/2024
And would like to send appreciation message for teller
MAHMOUD MOUTAD as he was a special support, friendly, welcoming, fast response, and big thanks

04-08-2023

Batoul   Lebanon

Failure to support

Very very bad experience with the bank
The call center service doesn’t direct in a proper way, when i was asked by the employer to add my card number, the line is closed
I called 10 times still didnt get the service i need
Went to the branch and didn’t help me as well
You can check the calls that you use for improvement!
I was charged for an unactivated credit card and i dont know what i have been charged for
No data from the bank about this
one of the employees informed me that card is probably hacked and I’m not getting the support i need.
This is not the first time i get hacked in the bank
The worst banking experience ever!!

02-08-2023

Sumeshnie Padayachee   South Africa

Stay away from EIB

I was looking at emirates islamic bank as an option for personal finance. Initially I recieved a call back from a female agent who started the process. A month later she was still confused so I went to another bank. A while later I was contacted by a guy to join emirates islamic bank. He offered me a good rate so I went with him on condition that I be given a credit card. He guaranteed me that he will get me a credit card with 10000AED. I very clearly explained to senly that this was the reason that I will come to his bank and also for 3 months differed payment on my loan. He processed the loan only to make me wait a further 2 months for my card. Making excuses all the time. Eventually it went through with many delays so I didn’t even get a deferral. He said that he will give me another deferral after my first payment but I will also get my credit card. I asked him every 2 or 3 days but there was always an excuse. Then he got another guy involved. They started a whole new application that has now been rejected. I have lost all faith in this bank. I would never recommend it to anyone as it has no redeeming qualities. You can’t even get through on the call centre and all the agents lie. I have sent through complaints in social media and email. They have told me that they will train their staff. I guess this is how they value customers. Please think twice before joining this bank. I wouldn’t even give it one star to be honest

31-07-2023

Tahesin makandar   India

Complaint

I am customer of emirates islamic bank my registered number 0559057746

I am calling from 2 days for cash on call it’s emergency for me my home member is hospitalized and amount is credit to credit card just to credit for debit card they are taking more thn a day i am calling bank 10 times a day still i am not getting amount i am in need so argent to send money ??? Its really feel guilty how they work when they can’t understand a person need all things are done just to debit the amount they are taking so long

25-07-2023

Avinash   United Arab Emirates

Worst Banking Team Ever

RM in business banking are completely unprofessional, If you are a SME or a Mid size entity than avoid banking with EIB, We have one designated RM from day 1 but we are getting 0 support, We change our RM also but we are facing the same issue, Whenever you call them they will say i am in a meeting and will call you back but you never receive a call bank. I guess they are doing meeting with each other so they can fool the clients.

13-07-2023

ABDUL AZEEZ   India

CREDIT CARD NO ANY ISTALMENT PLAN

i was call customer service today and check my card instalment plan,MY CARD IS FULL but they siad no any istalemtn plan

15-06-2023

Maria Tuazon   United Arab Emirates

Worst Customer Service in EIB Dubai Mall

Worst experienced I ever had from Personal Banking Counter #5 at EIB Dubai Mall. They keep calling new customers even if they have seen me and heard already complaining waited already 1hr and they told me complaining to them was wrong because even I am an existing EIB customer I am only a regular customer and those who are entertained was VIP and priority. I got my SOA after 2hrs

11-04-2023

FRANK   South Africa

LOAN OFFER

How much loan do you need to start up your own business or to grow and expand your business apply we can assist you and blacklisted debt review can also apply person loan and all try of loan you need contact us on WhatsApp +27736869331 to apply

10-04-2023

Ranin Awar   United Arab Emirates

Never deal with this bank it will be a nightmare worst experience ever

They give false information and cheat from the first process I did with the bank till the current one it was with suffer consuming too much time they dishonest and cheating that they ruin all my financial plans from a year till now first I took buy out loan with bank they promised 20 times my salary with 3 months grace period they give 15 times my salary with no grace period even they charged me 1st payment after 15 days I took loan, they blocked my end of service and my salary when shifting from new job to other and after submitting all necessary docs to unblock it they suffered me for one month calling call center visiting branched till I get my salary with current comp unblocked although they were taking their payments on time from the amount holder, previous salary I was getting end of month new salary during first week of the month they charged a lot of late payment fees on loan and credit card and make the process long to change the due date last thing and the worst and cheat thing they did now is that I closed all my credit card balance with interests all after calling their call to close the installment plan then they made me wait 2 weeks to be able to use the card again cz they were saying closing process will take 7 working days then I was surprised that my card balance become in minus I checked credit card statement they were still charging the previous installment plan from Nov 3 the time I closed full till march and regardless the complaints I did they took the amount twice giving a reason there was no close request on system and now I am waiting to complain this bank to uae Central bank cz they cheat and took money twice from me and I had proof how many time I called the call center and asked if my plan is closed and I can use card again every process with them takes forever to be done and it will be done in cheat way regardless the time u keep waiting to reach their call center and when agents shift is about to end they will cut the call and u have to wait again half an hour everytime to reach another and explain again ur case never ever trust this bank and deal with them as u will suffer a lot

15-03-2023

Liliya Nazarova   United Arab Emirates

Great customer service

Great customer service, provided by Shamie, she has solved the issue and was very supportive through out the whole process.

07-02-2023

Liliya Nazarova   United Arab Emirates

Great customer service

Great customer service, provided by Shamie, she has solved the issue and was very supportive through out the whole process.

07-02-2023

Mahmoud   United Arab Emirates

Dishonest

The worst bank in the world

03-12-2022

Mj   United Arab Emirates

Very bad customer service and agents are worse

I have applied for a personal loan and it got approved already. since it was a buy out from another bank, my company is expecting a lot of documentations which was provided with them. I have applied since July and the agent said my money is in my account but i couldn’t withdraw it because of some issues which was not relayed to me. And last week i received a message that the bank will deduct me my first EMI even without the loan that i have applied for? Really Emirates Islamic? What kind of process is this? Its à cheating! I do not recommend this bank at all. CSR on mails and calls are also worse. calls are not getting through while emails they will reply every one week. you will be lucky to receive reply if its less than 8 days.

31-10-2022

Alex   United Arab Emirates

unfriendly staff

there is delay in service and the staff are not coustomer friendly rude and arrogant tocoustomers , staff who attended me was is very rude and arrogant staff there and when visiting the branch and not cooperative .

11-10-2022

olfa bouzidi   United Arab Emirates

very bad call centre

all day we are trying to reach anyone from the call center very bad call centre team

29-09-2022

Arshad   United Arab Emirates

Charged penalty of 265 DHS for spending 80 DHS

Since I crossed overlimit my card, without my knowledge I spent 80DHS for which the bank charged me 265 DHS.
Atone they allow you to overspend and at the other end they will penalize you dearly which you cannot forget in life and never take credit cards again.
The most misreable thing to have in life.

17-08-2022

AHMED   United Arab Emirates

Worst Bank

It is the worst bank with employee giving false hope and information to the customers.

15-08-2022

Mohammad   United Arab Emirates

Poor management

Worst banking, not even deserve for one star rating

08-08-2022

Anitha |   Verified   United Arab Emirates

Accurate

I contacted the customer service department because I wanted some credit card information. They were extremely knowledgeable, helpful, and professional. They provided me with all of the information I required!

23-05-2022

Eni |   Verified   Antarctica

Exquisite

I contacted the customer support department since I needed some information about credit cards. They were really knowledgable, accommodating, and professional. They gave me all the information I needed!

09-02-2022

Shamim |   Verified   United Arab Emirates

Satisfying

I contacted the customer support department since I needed some information about credit cards. They were really knowledgable, accommodating, and professional. They gave me all the information I needed!

03-02-2022

Sep   United Arab Emirates

Annual fees on a Credit Card without permission

I took out a CC with annual fees but a few weeks ago when I noticed a 320aed charge on the card that I rarely use, I contact and requested what that was. When they said from this year this card has an annual fee I asked to cancel it. After hours of being on hold and passed on from one person to another, as well as several visits to branches with no success because you can only deal with CC on the phone (ridiculous; they act as if CC is not part of their bank!!) finally I was offered a solution!!!! (a blackmail in fact…) that they will ONLY cancel that card if I replace it with another CC. One with a higher annual fee! and one with higher limit!!! As crazy as it sounds, that was THE ONLY solution and eventually after weeks I stopped trying as I was so stressed out and my mental health was worth more than 320aed. But the bank itself, IS TRULY TERRIBLE when it comes to this. I must say I have a VERY VERY good Bank Relationship Manager. He is wonderful but there was nothing he could do in this matter.

19-12-2021

Lei |   Verified   United Arab Emirates

Professional staff!

I contacted the customer service team as I wanted to know some information regarding the credit cards. They were so knowledgeable, helpful, and very professional. They provided me with all the information!

27-10-2021

Mamdouh |   Verified   United Arab Emirates

The best exchange rate

I have found the best exchange rate at this bank as I compared three different banks regarding the exchange rates from AED to EGP. At last, I found that this bank is providing the perfect rate! It took only 10 minutes in order to exchange the whole amount!

20-04-2021