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Customer Experience

Customer Experience

483 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Cooperative Excellent Knowledgeable Outstanding Perfect Unique Well-located Affordable Client-oriented
Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Terrible Unfavorable Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


Excellent

52%

Great

0%

Average

0%

Poor

0%

Bad

48%

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Description

Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

"WE ARE SHARPENING OUR STRATEGY TO BE ONE OF THE WORLD'S MOST VALUABLE, MOST INNOVATIVE AND MOST ADMIRED COMPANIES"

FOUNDER | MOHAMED ALABBAR

Products and Services
  • Renting properties
  • Buying properties
  • Listing your properties
Location
Contact Details
  • https://properties.emaar.com
  • +97180036227
  • [email protected]
  • Emaar Corporate Headquarters: Level 7, Emaar Business Park 1 Dubai Hills Estate Dubai United Arab Emirates
  • Al Quoz 4
  • Dubai (UAE)
Additional Info

DOWNTOWN DUBAI SALES CENTR:
Downtown Dubai, Burj Plaza

Saturday – Thursday: 9:30 AM – 10:00 PM
Friday: 2:00 PM – 10:00 PM

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Reviews

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Latest Reviews
Declan Murphy
  United Arab Emirates

Emaar as building management and agents

Dishonesty to a new level. Layers of dis-empowered staff who do nothing but frustrate customers. Lies, false promises, obstacles.

avoid the Emaar lifestyle if you can.

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Fraudulent Inattentive Incompetent Misleading Untrustworthy


16-04-2024

Peter
  United Arab Emirates

“property management”

Shocking double standards when you deal with them. They can do noisy ‘work’ around your apartment all day all night without any limits. Horrible quality and they are structured in a way that no one is responsible. You can only talk with faceless, shameless, incompetent departments, not a single human in sight. Shameful, for a place that – at least in theory – keeps itself to a high standard.

ADVANTAGESDISADVANTAGES

Fraudulent Incompetent


30-03-2024

Daniel Wenke
  United Arab Emirates

was handed over a damaged property which is not fixed after almost 1 year.

worst customer treatment I ever experienced ever.
I am left since around 1 year with a damaged window, since handover of the property in creek rise 2. The company is putting the health and safety of their customer at risk!!! Customer service is not able to take any action, is misinformed, full of excuses and lies.
I highly recommend to get legal support when dealing with EMAAR.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Untrustworthy


14-01-2024

peter
  United Arab Emirates

“property management”

They are not managing anything – they keep charging you egregious rates for anything and everything and cannot get a single thing done. They are just layers upon layers of negligent and incompetent “managers” who keep patting each other on the back to hide the gross incompetence they embody.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Unprofessional Unreliable Untrustworthy Expensive


15-09-2023

Shaimaa
  United Arab Emirates

Very disappointed

I had terrible experience with EMAAR as regards after sale service.Me and my family has bought many apartments from EMAAR and we didn’t face such issues before.The apartment I bought has many problems as regards ceiling and AC leakage before handover and this made delay of handover for more than 3 months as EMAAR told me they will delay the handover because they discovered many problems as regards the contractor work in the ceiling and AC.After long time,handover was done after they told me everything is ok now and no need to worry about it.1 year after the handover,the ceiling became damaged again with moulds on it and AC leakage as well from the bathroom and i keep calling the customer service of EMAAR to send their maintenance to check this and fix it but they were always replying that the property is now out of warranty and they cannot do anything about it.I explained to them that these problems were already existing in the apartment before handover and they recured again because they were not fixed properly from the beginning,but they keep not taking any action.I am very upset from such experience and the response of EMAAR although me and the family are loyal customers for EMAAR and we have dealt before with them many times.But this sad experience will make us change our mind for sure and not deal with them in the future.

ADVANTAGESDISADVANTAGES

Disappointing


06-09-2023

Kh
  United Arab Emirates

Handover delay

I purchased an appartment at Forte tower back on Dec. 2015, but and the handover supposed to be on Dec. 2019, but till today I didn’t receive it.
Unexpected delay from such large developer like Emaar neither ignores and no compensation. I lost almost more than 500k AED investment opportunity from this project,

ADVANTAGESDISADVANTAGES

Well-located

Dishonest


11-08-2023

Anna Kovalerskaya
  United Arab Emirates

Horrible customer care towards residents

I am beyond appalled by the horrible customer care of EMAAR towards its residents in Creek Harbour. Allowing noisy construction works to take place at night when the construction site is merely less than 20 meters away from the occupied building is beyond my comprehension. The worst attitude ever and in my opinion management of the company should be really ashamed of being so anti-customer. You call them, they apologise, promise that it will not repeat itself and the next night yet another cycle of torture. I so sincerely can not recommend EMAAR any
longer as a good developer and worthy community. My absolute sincere disrespect to the management of the company for allowing and approving such activities to take place at night and not caring even a slightest bit what it feels for the residents staying at the building next to the site.

ADVANTAGESDISADVANTAGES

Horrible Miserable Terrible Unfavorable Unprofessional Not Client-oriented


08-08-2023

Kenza
  Egypt

Pollution

Tragedy and pollution In fourteen golf uptown Cairo

ADVANTAGESDISADVANTAGES

Fake



30-05-2023

Dan Marco
  United Kingdom

Warranty

Emmar customer service don’t understand their buyer issue and nobody moves a finger to help you with the issues

Dissa

ADVANTAGESDISADVANTAGES

Disappointing


28-11-2022

Syed Suhaib
  United Arab Emirates

Emaar Cistomer Experience is shocking!

Bought a unit in emaar dubai hills real estate’s latest project- Lime Gardens. There were several calls and follow-up calls until the 1st installment was paid but since then its been a month with no response on paperwork. Spoke to a couple of people at emaar customer service, followed up with an email but unfortunately no response. This is the worst customer experience ever!

ADVANTAGESDISADVANTAGES

Disappointing


02-08-2022

Shamim |   Verified
  United Kingdom

Safest

They constantly have something new and amazing to give; I’ve visited them and their projects are the greatest; one should check with them anytime looking for a home.

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable


27-05-2022

Jaycee |   Verified
  United Arab Emirates

Best

They are always offering unique and amazing, I have visited them their projects are the best, one must check with them whenever go for the property.

ADVANTAGESDISADVANTAGES

Amazing Unique


22-04-2022

Zavier |   Verified
  United Arab Emirates

Iconic

EMAAR is offering Iconic properties, I have visited their sales centre to know more about their upcoming projects, their team was quite knowledgeable and provided excellent services.

ADVANTAGESDISADVANTAGES

Excellent Knowledgeable


20-02-2022

Watson |   Verified
  United Arab Emirates

Luxurious

Their properties are unique and luxurious, I have visited their office they were professional and delivered excellent services and prestation about their projects, I am satisfied with my experience with them.

ADVANTAGESDISADVANTAGES

Excellent Unique


25-01-2022

ritankar chatterjee
  United Arab Emirates

Hands off approach

In response to an earnest request to help with a flooding incident inside a downtown apartment due to rains on 1 Jan 2022, this is the response I received from the Emaar Customer Care Team. I will not get into the details, but the issue is a structural defect in the building.

“Kindly note, we have reviewed your case thoroughly once again. However, we regret that we are unable to assist you further since after this warranty period, the maintenance of the property is the responsibility of the owner or its resident”. This is a very standard response for all customer queries.

Behind the picturesque facade of the buildings in Downtown, the quality of materials used, quality of Customer service and treatment of Emrill staff who are overworked is shocking.

ADVANTAGESDISADVANTAGES

Disappointing


02-01-2022

Durgina |   Verified
  United Arab Emirates

More than amazing!

This real estate company is extremely perfect. The properties provided by them are more than amazing and their prices are affordable!

ADVANTAGESDISADVANTAGES

Amazing Affordable


25-12-2021

Matthew |   Verified
  United Arab Emirates

Excellent

Emaar is always offering outstanding properties and came up with new ideas as I have also visited the Emaar sales center and it was great, their properties are unique, and waterfront and beachfront properties are excellent offered by Emaar.

ADVANTAGESDISADVANTAGES

Perfect Unique


13-10-2021

Kamukh |   Verified
  United Arab Emirates

The best choice!

I’m dealing with EMAAR Properties for a year now and I think that I wouldn’t change it. The team working there is really professional and so helpful. Also, the properties offered by EMAAR are really amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect


28-06-2021

Gwyneth |   Verified
  United Arab Emirates

Luxurious properties

I’m really amazed by the perfect and luxurious properties available at EMAAR properties. The properties’ locations are really convenient and their prices are very good as well.

ADVANTAGESDISADVANTAGES

Amazing Perfect


02-06-2021

Laura |   Verified
  United Arab Emirates

Impressive

Their properties are simply outstanding, they are well designed, I am impressed, and their property agents are quite professional and attentive to the clients. Overall it was a great experience with this company.

ADVANTAGESDISADVANTAGES

Attentive Outstanding


25-05-2021

Gabriel |   Verified
  United Arab Emirates

Fantastic

I found that their properties are one of the best properties in UAE, their property agents are so professional and helpful to their clients in terms of finding out providing the best location according to needs. I really liked their properties and the services provided by their agents.

ADVANTAGESDISADVANTAGES

Attentive Excellent Client-oriented


15-04-2021

James |   Verified
  United Arab Emirates

Marvellous!

Emaar Properties are one of those properties, one can dream of, perfect for best living standard, properties are newly designed and in unique style. Simple Excellent.

ADVANTAGESDISADVANTAGES

Amazing Excellent Unique


01-04-2021

Evelyn |   Verified
  United Arab Emirates

Perfect development

Emaar properties are from the most companies I love to deal with. Their team is so cooperative and knows how to deal with clients. Moreover, I believe that Emaar always develops the properties rented or sold by them. They’re always improving their services to satisfy the customers more! Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Cooperative Client-oriented


30-03-2021

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Reviews
Declan Murphy
  United Arab Emirates

Emaar as building management and agents

Dishonesty to a new level. Layers of dis-empowered staff who do nothing but frustrate customers. Lies, false promises, obstacles.

avoid the Emaar lifestyle if you can.

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Fraudulent Inattentive Incompetent Misleading Untrustworthy


16-04-2024

Peter
  United Arab Emirates

“property management”

Shocking double standards when you deal with them. They can do noisy ‘work’ around your apartment all day all night without any limits. Horrible quality and they are structured in a way that no one is responsible. You can only talk with faceless, shameless, incompetent departments, not a single human in sight. Shameful, for a place that – at least in theory – keeps itself to a high standard.

ADVANTAGESDISADVANTAGES

Fraudulent Incompetent


30-03-2024

Daniel Wenke
  United Arab Emirates

was handed over a damaged property which is not fixed after almost 1 year.

worst customer treatment I ever experienced ever.
I am left since around 1 year with a damaged window, since handover of the property in creek rise 2. The company is putting the health and safety of their customer at risk!!! Customer service is not able to take any action, is misinformed, full of excuses and lies.
I highly recommend to get legal support when dealing with EMAAR.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Untrustworthy


14-01-2024

peter
  United Arab Emirates

“property management”

They are not managing anything – they keep charging you egregious rates for anything and everything and cannot get a single thing done. They are just layers upon layers of negligent and incompetent “managers” who keep patting each other on the back to hide the gross incompetence they embody.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Unprofessional Unreliable Untrustworthy Expensive


15-09-2023

Shaimaa
  United Arab Emirates

Very disappointed

I had terrible experience with EMAAR as regards after sale service.Me and my family has bought many apartments from EMAAR and we didn’t face such issues before.The apartment I bought has many problems as regards ceiling and AC leakage before handover and this made delay of handover for more than 3 months as EMAAR told me they will delay the handover because they discovered many problems as regards the contractor work in the ceiling and AC.After long time,handover was done after they told me everything is ok now and no need to worry about it.1 year after the handover,the ceiling became damaged again with moulds on it and AC leakage as well from the bathroom and i keep calling the customer service of EMAAR to send their maintenance to check this and fix it but they were always replying that the property is now out of warranty and they cannot do anything about it.I explained to them that these problems were already existing in the apartment before handover and they recured again because they were not fixed properly from the beginning,but they keep not taking any action.I am very upset from such experience and the response of EMAAR although me and the family are loyal customers for EMAAR and we have dealt before with them many times.But this sad experience will make us change our mind for sure and not deal with them in the future.

ADVANTAGESDISADVANTAGES

Disappointing


06-09-2023

Kh
  United Arab Emirates

Handover delay

I purchased an appartment at Forte tower back on Dec. 2015, but and the handover supposed to be on Dec. 2019, but till today I didn’t receive it.
Unexpected delay from such large developer like Emaar neither ignores and no compensation. I lost almost more than 500k AED investment opportunity from this project,

ADVANTAGESDISADVANTAGES

Well-located

Dishonest


11-08-2023

Anna Kovalerskaya
  United Arab Emirates

Horrible customer care towards residents

I am beyond appalled by the horrible customer care of EMAAR towards its residents in Creek Harbour. Allowing noisy construction works to take place at night when the construction site is merely less than 20 meters away from the occupied building is beyond my comprehension. The worst attitude ever and in my opinion management of the company should be really ashamed of being so anti-customer. You call them, they apologise, promise that it will not repeat itself and the next night yet another cycle of torture. I so sincerely can not recommend EMAAR any
longer as a good developer and worthy community. My absolute sincere disrespect to the management of the company for allowing and approving such activities to take place at night and not caring even a slightest bit what it feels for the residents staying at the building next to the site.

ADVANTAGESDISADVANTAGES

Horrible Miserable Terrible Unfavorable Unprofessional Not Client-oriented


08-08-2023

Kenza
  Egypt

Pollution

Tragedy and pollution In fourteen golf uptown Cairo

ADVANTAGESDISADVANTAGES

Fake



30-05-2023

Dan Marco
  United Kingdom

Warranty

Emmar customer service don’t understand their buyer issue and nobody moves a finger to help you with the issues

Dissa

ADVANTAGESDISADVANTAGES

Disappointing


28-11-2022

Syed Suhaib
  United Arab Emirates

Emaar Cistomer Experience is shocking!

Bought a unit in emaar dubai hills real estate’s latest project- Lime Gardens. There were several calls and follow-up calls until the 1st installment was paid but since then its been a month with no response on paperwork. Spoke to a couple of people at emaar customer service, followed up with an email but unfortunately no response. This is the worst customer experience ever!

ADVANTAGESDISADVANTAGES

Disappointing


02-08-2022

Shamim |   Verified
  United Kingdom

Safest

They constantly have something new and amazing to give; I’ve visited them and their projects are the greatest; one should check with them anytime looking for a home.

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable


27-05-2022

Jaycee |   Verified
  United Arab Emirates

Best

They are always offering unique and amazing, I have visited them their projects are the best, one must check with them whenever go for the property.

ADVANTAGESDISADVANTAGES

Amazing Unique


22-04-2022

Zavier |   Verified
  United Arab Emirates

Iconic

EMAAR is offering Iconic properties, I have visited their sales centre to know more about their upcoming projects, their team was quite knowledgeable and provided excellent services.

ADVANTAGESDISADVANTAGES

Excellent Knowledgeable


20-02-2022

Watson |   Verified
  United Arab Emirates

Luxurious

Their properties are unique and luxurious, I have visited their office they were professional and delivered excellent services and prestation about their projects, I am satisfied with my experience with them.

ADVANTAGESDISADVANTAGES

Excellent Unique


25-01-2022

ritankar chatterjee
  United Arab Emirates

Hands off approach

In response to an earnest request to help with a flooding incident inside a downtown apartment due to rains on 1 Jan 2022, this is the response I received from the Emaar Customer Care Team. I will not get into the details, but the issue is a structural defect in the building.

“Kindly note, we have reviewed your case thoroughly once again. However, we regret that we are unable to assist you further since after this warranty period, the maintenance of the property is the responsibility of the owner or its resident”. This is a very standard response for all customer queries.

Behind the picturesque facade of the buildings in Downtown, the quality of materials used, quality of Customer service and treatment of Emrill staff who are overworked is shocking.

ADVANTAGESDISADVANTAGES

Disappointing


02-01-2022

Durgina |   Verified
  United Arab Emirates

More than amazing!

This real estate company is extremely perfect. The properties provided by them are more than amazing and their prices are affordable!

ADVANTAGESDISADVANTAGES

Amazing Affordable


25-12-2021

Matthew |   Verified
  United Arab Emirates

Excellent

Emaar is always offering outstanding properties and came up with new ideas as I have also visited the Emaar sales center and it was great, their properties are unique, and waterfront and beachfront properties are excellent offered by Emaar.

ADVANTAGESDISADVANTAGES

Perfect Unique


13-10-2021

Kamukh |   Verified
  United Arab Emirates

The best choice!

I’m dealing with EMAAR Properties for a year now and I think that I wouldn’t change it. The team working there is really professional and so helpful. Also, the properties offered by EMAAR are really amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect


28-06-2021

Gwyneth |   Verified
  United Arab Emirates

Luxurious properties

I’m really amazed by the perfect and luxurious properties available at EMAAR properties. The properties’ locations are really convenient and their prices are very good as well.

ADVANTAGESDISADVANTAGES

Amazing Perfect


02-06-2021

Laura |   Verified
  United Arab Emirates

Impressive

Their properties are simply outstanding, they are well designed, I am impressed, and their property agents are quite professional and attentive to the clients. Overall it was a great experience with this company.

ADVANTAGESDISADVANTAGES

Attentive Outstanding


25-05-2021

Gabriel |   Verified
  United Arab Emirates

Fantastic

I found that their properties are one of the best properties in UAE, their property agents are so professional and helpful to their clients in terms of finding out providing the best location according to needs. I really liked their properties and the services provided by their agents.

ADVANTAGESDISADVANTAGES

Attentive Excellent Client-oriented


15-04-2021

James |   Verified
  United Arab Emirates

Marvellous!

Emaar Properties are one of those properties, one can dream of, perfect for best living standard, properties are newly designed and in unique style. Simple Excellent.

ADVANTAGESDISADVANTAGES

Amazing Excellent Unique


01-04-2021

Evelyn |   Verified
  United Arab Emirates

Perfect development

Emaar properties are from the most companies I love to deal with. Their team is so cooperative and knows how to deal with clients. Moreover, I believe that Emaar always develops the properties rented or sold by them. They’re always improving their services to satisfy the customers more! Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Cooperative Client-oriented


30-03-2021

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