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Customer Experience

Customer Experience

1,121 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Competent Convenient Cooperative Credible Efficient Excellent Fantastic Fast Friendly Helpful Honest Inexpensive Optimal Perfect Reliable Safe Satisfying Smart Professional Clean Well-located Affordable Full Service Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive Nasty


Excellent

29%

Great

3%

Average

3%

Poor

2%

Bad

63%

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Description

ekar is the Middle East's first app-based car-sharing service. Find, rent and drive ekar. To find ekar in your area download the app. Available in Dubai, Abu Dhabi, Sharjah, Al Ain and Riyadh.

Products and Services
  • Fuel Included
  • Flexible Pricing Structures
  • Complimentary Public Parking
  • 24hr Support
  • All Inclusive Taxes

 

Location
  • ekar - self-drive mobility platform - Jebel Ali Race Course Road - Dubai - United Arab Emirates

Contact Details
  • https://ekar.me/
  • +971600567564
  • [email protected]
  • Damac Executive Heights Jebel Ali Race Course Road Barsha Heights Dubai United Arab Emirates
  • Al Barsha Heights (Tecom)
  • Dubai (UAE)
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Reviews

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Latest Reviews
Fadi Sharif
  United Arab Emirates

Terrible company

Avoid at all costs , they will charge your card randomly and constantly without explanation

ADVANTAGESDISADVANTAGES

Dangerous Dirty Disappointing Dishonest Expensive


09-03-2024

Mark Orara
  Philippines

Disappointed with Ekar Membership Application Process

While I have a valid UAE driving license, my Ekar membership application was denied because my home country license is expired. I understand the need for experience verification, but my expired license doesn’t reflect my driving ability in the UAE. Additionally, the UAE license doesn’t require a valid home country license, making this requirement confusing and unnecessary.
It would be much appreciated if Ekar could review their policy and accept alternative forms of experience verification, like international driving permits or verified driving history documents. This would ensure a smoother application process for users like myself with valid UAE licenses and relevant driving experience.

ADVANTAGESDISADVANTAGES


27-02-2024

Abd
  United Arab Emirates

The baddest rental company in UAE

All the customer service are not clear and much hidden chargers

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


13-02-2024

Atef El Ghazouani
  United Arab Emirates

Very bad customer service

The car was horribly dirty, and when you call them to inquire, they don’t even talk to you politely, they are super rude, super unprofessional, so arrogant staff, very bad people

ADVANTAGESDISADVANTAGES

Dirty Disappointing Horrible Inattentive Messy Misleading Nasty Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Not Client-oriented












15-10-2023

Jonathan Bonnett
  United Arab Emirates

Phantom Cars

Twice in two days I couldn’t find the car. On the second car a week later they are still billing me for the reservation even after a number of calls. I’m literally going to the police.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Misleading Scam Unprofessional Untrustworthy Not Client-oriented


10-10-2023

Zaid
  United Arab Emirates

Charging full day if your for few minutes

They will charge you excess even for little mistakes, they don’t care about company reputation at all

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Repulsive


08-10-2023

Arun
  United Arab Emirates

PERFECT MODERN SCAM HIDING BEHIND WEBSITE(EKAR)

BEWARE BEWARE (AWARENESS)

I have taken ekar on multiple occasions in UAE and i would say never ever opt for this platform after facing a costly lesson.

Usually i never write reviews but am here to help fellow UAE residents to be aware of this and save their hard earned money.

They are kind of cheats who cheat money out of people in a very easy manner(extremely unprofessional) exploiting the situation.

First they never ask your permission to charge your card and without giving access to your card you cannot rent the car and they are real cheats. Also there is no office (Kind of real physical people to deal with) Everything is automated and happen only through phone call. So people cannot have grip on situation.

I had rented a car and met with a small accident with not even a hairline scratch to the car .ALso i infomed them appropriately and made police complaint too.They inspected the car and said everything is ok and without my notice in 2 days they charged 3000 AED saying its their policy whether any damage is there or not.

I called the customer care and they asked me to send an email and will get a response in 2 days.After detailing all this in email i never got a call or reply from them which is exactly how a very unprofessional company will act and cheat money out of people.

And even if you drop your car 1 minute late then you will be charged 500 AED without asking permission.
EVEN you refuel car still they say its not done and charge 500 AED.

Its my humble request to all ..Never opt for this ekar rather choose rta taxi by paying little extra.

Note: Never avail any such services who use your credit or debit card without your approval.Its a costly lesson for me and never want anyone to face the same issues.I HAVE DELETED MY ACCOUNT WITH EKAR AND CHANGED MY BANK ACCESS DETAILS AS THEY CAN CHARGE MONEY WITHOUT ANY NOTICE.
THEY ARE LIKE HUNGRY STREET DOG LOOKING FOR BONES(WAITING FOR ANY SMALL MISTAKE DONE BY CUSTOMER) ,I DONT KNOW WHAT FOR THEY HAVE INSURANCE.

BEWARE BEWARE BEWARE BEWARE I REPEAT.

I decided one thing never ever rent from ekar at any CRITICAL situations rather stick with local unauthorized drivers, RTA taxi,Metro or even buy a cheap used car OR OPT FOR PROFESSIONAL COMPANY LIKE UDRIVE (STILL DONT USE MUCH).

AGAIN NEVER EVER RENT FROM EKAR

UPDATE SEP 13 2023

I got reply from EKAR which again is very clever in hiding the facts.The reply says there is damage to fender and the bumper.

FOR ALL THERE AM ATTACHING THE ACTUAL EMAIL AND THE BEFORE TRIP AND AFTER TRIP PIC FROM EKAR(WHERE YOU CAN SEE NO DAMAGE)JUDGE YOURSELF IF IT WORTH TO PAY 3000 AED for this.ALSO CUSTOMER CARE NEVER TALK POLITELY OF ADDRESS OUR QUERIES RATHER THEY SAY SEND EMAIL OUR MANAGEMENT WILL RESPOND WHICH AGAIN IS LIKE SENDING EMAIL TO MOON WITH NO REPLY BACK.

BEWARE BEWARE BEWARE.

Thanks

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fraudulent Unprofessional Unreliable Untrustworthy





13-09-2023

Rihab zaidi
  United Arab Emirates

Worst experience

The worst experience I had really it was showing in the application that the rent is for 94 Aed but they took 169 when I called the customer service they said that i press for assurance and additional driver that I don’t need it . I told them please cancel the extra as I did not used yet they said no sorry no refund as you press by your self they are not helpful they want only to take the money from the peoples they don’t care about the reputation of the company i will never ever use it again . Please be carful, https://ae.arabplaces.com/dubai/ekar-self-drive-mobility-platform-667085

ADVANTAGESDISADVANTAGES

Rude Scam Terrible Unpleasant


16-08-2023

Charly Agostini
  France

extra hidden fees

I rented a daily car. The car was good condition nothing to mention, However after I closed the deal I was charged 70aed extra for extra miles and 2 days later 95aed because of couple fuel liters.. It was mention nowhere that I will have to refill the tank but they charged me more than a full tank price.. In the end this rented car costed me 350aed+ for one single day.. at this price better to take taxi. I filled a complain about this extra hidden fees because it was NOT mention.
Don’t use ekar take taxi it’s way cheaper and better service

ADVANTAGESDISADVANTAGES

Misleading Unprofessional Expensive Not Client-oriented


06-08-2023

Edward
  Philippines

Fine

Finished my rental last july 16th (sunday) I parked in a wrong parking in Abu dhabi which is premium., 17th dey receive a fine and it was deducted directly to my account without information………. 18th still dey did not remove the car from der, dey’ve waited to have additional fine for the 2nd time and again it was deducted from my account directly without information……!!!!!!!!!!!!!! Very unprofessional even the customer service!!!!!!!!!!! So disgusting and disappointed…!!!! I will not recommend their service again and this is the last time I will use ekar., never again., deleted my account!!!!!!!!!

ADVANTAGESDISADVANTAGES

Miserable Ridiculous Rude Terrible Unfavorable Unprofessional Untrustworthy


21-07-2023

ShehN
  United Arab Emirates

Totally dissatisfied with service

I have rented from EKar last week for 120AED per day.. so the next day before I return the car i knew that i had drove 90KM extra which means i had to pay 90 in addition.. so once after i parked the car, I’ve tried to pay it by using the app and it showed me “please try again later” so I’ve tried 3 attempts on same time and suddenly it changed me 120 aed (90+30).. so I’ve checked with customer service why im i charged 30 aed extra but they were saying that its there in their policy which i never seen on my contacts.. even for the salik.. its 26 AED and when im going to pay by app it shows an error and now i had to pay 56 aed which is with extra 30 aed..

It a totally SCAM.. please do not deal with this kind of companies as they are charging without any notification and the customer service is terrible…

ADVANTAGESDISADVANTAGES

Disappointing Fake Horrible Incompetent Scam Terrible Unprofessional Expensive


13-07-2023

Sherif
  United Arab Emirates

Company policy

I don’t recommend the company for many reasons. refund policy is not clear and any dirham you pay you will not get it back even if it is their fault. It is not reliable option since location of the car and unlocking is chaos.last time I used it I spent 40 minutes in hot weather searching for the car and eventually it was parked in different location.I missed my business meetings and they didn’t refund me.they refund to app wallet. although I requested to refund to my card since it is their fault. I deleted the App and not planning to use it again .be careful

ADVANTAGESDISADVANTAGES

Awkward Badly-located Disappointing Dishonest Inattentive Messy Unfavorable Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


15-06-2023

Megan Bray
  United Kingdom

Avoid! Avoid! Avoid!

Scammers, unsafe and unusable cars, and they charge you for the many days that they refuse to fix the problem! Avoid at all costs

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive Nasty


22-05-2023

Niyaz
  India

Works exactly like a scam

They find way to take money from clients unnecessarily. This has been the experience for me and my friends who have used ekar

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fraudulent Horrible Misleading Scam Unreliable Untrustworthy Expensive Not Client-oriented


16-05-2023

Ayoob
  India

Rental charge

Charged amount wrongly

ADVANTAGESDISADVANTAGES

Clean

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fraudulent Incompetent Misleading Ridiculous Unfavorable Unprofessional


08-05-2023

Amit
  United Arab Emirates

Cheaters of highest degree

Consider only in dire emergency. Beware if and when u drive n go through its unfavorable policies. They may charge AED 3000 for a minor scratch n likewise if u put card they will charge whatever as admin charges . No escalation matrix or knowledge to customer service and email no one replies. No office where u can go …

ADVANTAGESDISADVANTAGES

Well-located

Disappointing Fraudulent Misleading Ridiculous Unprofessional Untrustworthy


06-04-2023

Aneesbabu
  India

Pricing

Try finding udrive instead of going with ekar, ekar charges are heavy. I haven’t put petrol for 10aed and they charges 110 aed and their customer care said it’s as per policy. I understand the policy but please ease with customers. Don’t put heavy fines.

ADVANTAGESDISADVANTAGES

Helpful

Disappointing


11-03-2023

Vaskar
  United Arab Emirates

Be careful about even for minor damage , they will charge AED 3000/-

I had a very bad experience with EKA and decided I will not use their services in my life.

I booked a car for 1day and there were some minor damage which can be fixed below AED 500/- [unknown party]

But these guys at first asked me get police report where I paid AED 420/- as fine then deducted AED 3000/- from my card and that is also without my consent.

Not sure what kind of insurance they have. Even on asking multiple times they will not share the actual repair cost.

On road there can be some damage but that does not allow you to deduct AED 3000/-.

So my suggestion is read all T&C before using their service else go for UDRIVE.

ADVANTAGESDISADVANTAGES

Untrustworthy


15-02-2023

Mladen Gajic
  Bosnia and Herzegovina

Terrible company

This company is a scam charging some fees after usage 800 AED for smoking and I don’t even smoke

Arrogant managers poor service do not use this company

If I can give 0 stars it will be 0

ADVANTAGESDISADVANTAGES

Disappointing


23-01-2023

Pietro
  United Arab Emirates

Terrible custom service and invoicing with no sense

I’m using this company as for the moment I’m with out car, they are charging extra for salik, and after more then 6 months I have been renting cars for 3 to 5 days continue they always charge the daily amount, today they charge me over 400 aed plus the daily charge because I didn’t give back the car in 24h, I call the customer center the person that answer was just going around the topic when I said that was no any message when I rent first time that said that this car must be returned in 24h, so they just scam me and as my card is in the app they can withdraw money when they want and you can’t do notting.
Is really frustrating that is the only big company in Dubai and they abuse of this

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented





06-01-2023

Pietro
  United Arab Emirates

Terrible custom service and invoicing with no sense

I’m using this company as for the moment I’m with out car, they are charging extra for salik, and after more then 6 months I have been renting cars for 3 to 5 days continue they always charge the daily amount, today they charge me over 400 aed plus the daily charge because I didn’t give back the car in 24h, I call the customer center the person that answer was just going around the topic when I said that was no any message when I rent first time that said that this car must be returned in 24h, so they just scam me and as my card is in the app they can withdraw money when they want and you can’t do notting.
Is really frustrating that is the only big company in Dubai and they abuse of this

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented





06-01-2023

Lily D
  United Arab Emirates

Unreasonable Unnecessary Policies & Misleading Charges !!!!

One of the most unprofessional not client oriented companies. Other car rental companies much better. Misleading charges, hidden charges, unnecessary charges and very incompetent customer care team who doesn’t know A from B!!!

1) Our car battery died, we requested for a new one as the car was only driven 4,000km (almost new), they boosted only saying it’s their policy, then the next day same story, and when called their customer care and asked for replacement, they needed a 4 day approval process!

2) When we returned the car, the incompetent person collecting the car input that we used 7,000km and ekar was trying for 4 days to charge me AED4,300 for extra mileage while their “concerned department” rectified the issue!

3) After the return the car and because of the issue in pt 2, I replaced my card with an empty one on the app, and when attempting to pay aed21 for Salik, the app showed AED21 and after I clicked to pay, it showed that I was charged AED51. And “after payment” the invoice was sent to me for AED51 with AED30 for declined payment. I understand it’s in the terms but it should be clearly visible at the last step before checkout and not just “hey Surprise!!!”

4) Everytime I called and asked the rep to speak to my husband, they would refuse to speak to him and insist to speak to me, although he is an additional driver in the agreement and I am there with him on the phone while he speaks!!

ADVANTAGESDISADVANTAGES

Clean

Disappointing Dishonest Horrible Misleading Terrible Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented





09-12-2022

Desmond
  United Arab Emirates

Deduct money for no reason

Worst car rental ,they deduct money and end up not opening the cars and they take 3-5 days to refund, I have been stranded more than 2 times and now they are trying to deduct 720 for a speed fine but I have been asking 5days ago for the ticket they can’t provide, they are very accurate and only do their jobs Rightly when they want to take money from you, I don’t recommend for anyone who works on time, customer service 0/100 , I regret trusting them., Just stop trying to take my money

ADVANTAGESDISADVANTAGES

Affordable

Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ordinary Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive


24-10-2022

Sajjad Hussain Mughal
  United Arab Emirates

Poor Service – No reply on Query

I have asked a question on Ekar Whatsapp number +971 52 836 9791 which they didn’t replied for 4 days,
Then i sent my review on their whatsapp that their service is so poor, then they immediately replied in a rude manner. No Please, No Sorry, No Apolgy. Instead of regret they answered like I’m at a wrong place.
I didn’t Expected this much pathetic service form them. Im sharing the screenshot of my chat with them.
Really guys, Udrive service is far better than Ekar.

ADVANTAGESDISADVANTAGES

Rude



17-09-2022

Utkarsh
  United Arab Emirates

Unreasonable policies

The worst rent a car service in Dubai. My driving license is new but I do have a valid home country license (more than 5 years old), based on which I got my Dubai license and based on which I can rent car from any other Car rental sevice. Ekar doesn’t accept my license just because it’s paper based and not in form of a card. They denied accepting the government issued driving license. I’m renting Udrive and other car rental services every day without any issues. Ekar just have nonsense policies and they have no explanations on that. I would highly recommend DO NOT USE Ekar. Udrive is far more simple and easy to use.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


12-07-2022

Sumit Kapoor
  India

Super Bad Experience With Ekar !

Super Bad Experience With Ekar ,

They Don’t know how to serve a client . I got one ekar and i wanted a new big ekar and i went to the location and went inside the car first door never unlock itself you need support to help to open .
Then when i went inside the car was full of VOMIT by last rider .
I asked support they gave me refund and i went to next car as soon as i booked that car after walking 2 KM and booked that car it was out of battery when i went inside .
Then they refunded me for that amount as well .
Then i got third useless small car as i was getting late .
Then i went to change that third useless car after my work and i went to other car and i was never able to locate that car .

Then again i went ahead to find another car i founded one and it was looking good from outside so i ended my trip on the third useless car .
And as soon as i booked the found car and went inside i tried to start the car and again battery was dead .

They again refunded me and wasted nearly 4 hours of my precious days in DUBAI .
At last i had to take that third useless car again which i ended trip 6 hours before now i paid again to get into that useless car.

So from my end i will never advice to use there useless service as they are one of the worst experience i had in DUBAI and for sure i will try to make DUBAI RTA aware of this service as this will harm DUBAI reputation for sure . And will file a case against them too for wasting my 4 hours in last 24 hours and making me miss all my urgent meetings .

ADVANTAGESDISADVANTAGES

Advisable

Disappointing Unpleasant Unprofessional Untrustworthy





05-07-2022

Mohamed
  Morocco

Police Case

You have to be attentive to deal with this company because can lead you to police case even you are innocent
Police called Ekar to get the details of driver who was using the car and escaped from an accident. wrongly, they gave my name to police.
I got a call from police i was accused that I escaped from an accident. I went to police station and I showed them the proof that I wasn’t driving the car at the incident time then I was released.

ADVANTAGESDISADVANTAGES

Untrustworthy


30-06-2022

GD
  India

Too Much Hidden Charges

No advantage as such, unprofessional people with intention to Cheat Customer

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unprofessional


22-06-2022

Eid Hussien
  United Arab Emirates

Poor service take care before you rent

If you rent any car even you make same level of petrol the will charge you more and more if you call customer service the are poor information
And more than that the don’t know the location of the car where you park it the want you go help them to found out same the system work for charge more PLEASE activate something Name GPS .
Not recommend

ADVANTAGESDISADVANTAGES

Horrible


21-06-2022

Deeann Gallagher
  United Arab Emirates

Wrongfully charged

I received a fine for smoking in a rental car that hadn’t been cleaned properly. I didn’t know I had to go through the car with a fine comb searching for problems to report and then I paid 500 dhs for their cleaners incompetence. Never smoked in my life. When dealing with customer service you get nothing but rude blame, asked for the case to be escalated and not heard from anyone.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing Dishonest Horrible Incompetent Rude Terrible Unreliable Untrustworthy Indecent Not Client-oriented


14-06-2022

Amit Grover
  United Arab Emirates

Ridiculous Insufficient fuel charges

Ridiculous Insufficient fuel charges into my account

ADVANTAGESDISADVANTAGES

Dirty Disappointing Horrible Messy Unprofessional Expensive Not Client-oriented


13-06-2022

Ritha |   Verified
  United Arab Emirates

Really good

This is a flawless operation. Their service is excellent, and their prices are unbeatable!

ADVANTAGESDISADVANTAGES

Advisable Honest


31-05-2022

Sayeera |   Verified
  United Arab Emirates

Dependable

This is a faultless organization. Their services are fantastic, and their pricing are unbelievable!

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-05-2022

Nimer Ypusef
  Jordan

Charges

Bad Experience, I pay more than double normal taxi charges

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Rude Untrustworthy


29-05-2022

Salvin
  United Arab Emirates

HUGE DISAPPOINTMENT – BE VERY WARY OF THIS BEFORE YOU PROCEED TO RENT

My Ekar experience was horrible, renting a car with them was easy, but ending or terminating the rent was ridiculously unpleasant. First they will charge you with exorbitant amount of fees and deducting the same on your bank without confirmation. I highly not recommend this service at all, they will take money from your account without a blink of an eye. This service has to be reported over and over again and hope that other customers will be aware that the service and charges of ekar is dangerously expensive. They will show you on the app that the amount is reasonable, but wait till you terminate your contract, you will get unpleasant automatic deduction from your registered bank.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Misleading Ridiculous Untrustworthy Expensive Not Client-oriented


27-05-2022

Mo
  United Arab Emirates

Devil in the details

They show that it’s very simple and easy to use andt then u found that are charging you for extra fees abd they are customer service is extremely… bad

ADVANTAGESDISADVANTAGES

Horrible


25-05-2022

TAUSEEF AHMED
  United Arab Emirates

Be ready to pay fines. Their mode of business is rent cars, make money on Penalties to Customers

Hello All,

EKAR was supposed to be very user friendly, even if not cheaper than Taxi , but my below post should make you think again and say NO MORE EKAR PLEASE.

I registered for EKAR and booked my first ever trip from my residence in Sharjah to my office in Dubai. Parked it in Dubai, exited my trip, and I got a notification “This is a restricted area, please ensure you are ending
your booking within highlighted geo fence”

I could not understand why its a restricted area. Its near the metro station and in a RTA designated parking area.

So I parked my and exited the car. I got billed 24 dhs, very good, was very happy. After 15 minutes I got a deduction of
250 dhs !! It seems the reason for that is a Fine Penalty for taking the car from Sharjah and Ending the trip in Dubai.

Seems that a EKAR rented in Shj is valid only if its returned back in Shj parking. A EKAR taken in Dxb is valid trip only if its returned back to Dxb parking. NO Inter emirate parking. (Their fine print rules is their gold wand of making money, no exceptions, keep that in mind)

In that sense, the notification should have been more clear and simple English. DO NOT START A TRIP FROM ONE EMIRATE AND END
IN ANOTHER EMIRATE else THERE WILLB E A PEANLTY. Sounds better and clearer English right, instead of a notification that says This is a restricted area !!

I did call up the customer support who were more interested in keeping the 250 dhs penalty fee, and loosing my patronage, than giving me a 1st offence, that too it was my first ever ride in Ekar. Who ever taught them business sense, seems they lost the trick to do business, and learnt that
its better to kill the goose than to earn the golden egg each day.
Better to fine me one time payment of 250, for a simple offence, no RTA fines, no speed fines, just a simple easy way to make 250, and lets loose a customer for life, no issues. They are confident to find another one like me to trap in their web of fines.

Sorry to say, no apathy in the EKAR company, as such, I am signing out and deleting my account with EKAR, and all the best to those who get ripped off from their money hungry EKAR customer reps, who think one time pay off in amazing list of their own list of fines is better than growing their customer base on basis of being a human factor company.

If you still want to go and try EKAR, go ahed, and be ready to be ripped off without any notice, or warning, cause they just found in you their credit card they can swipe in the name of happy fine day.

P.S as per them, it take 30 days for them to delete your data from their systems. So now lets try UDRIVE … hopefully one day all EKAR customers will move on from them so EKAR reps can live with their list of fines happy ever after.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing


26-04-2022

Enisee |   Verified
  United Arab Emirates

Satisfying

This organization is flawless. Their services are excellent, and their prices are out of this world!

ADVANTAGESDISADVANTAGES

Amazing Optimal


25-04-2022

Apostolia |   Verified
  United Arab Emirates

Great services!

This company is extremely perfect. The services provided by them are great and their prices are beyond amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect


25-04-2022

Alex
  South Africa

hidden charges

i just rented a car but the hidden charges just drives me insanely my final bill suppose to be 270AED but they charged me for so many unreasonable reasons they have charged me 400AED extra for any of you thinking to rent a car from Ekar pleas becarefull they will just deduct from your bank your money as if they don’t care bad customer service its day time robbery

ADVANTAGESDISADVANTAGES

Disappointing


19-04-2022

Jack Ramchandani
  India

Best service

Great customer support 👌🏻

ADVANTAGESDISADVANTAGES

Amazing Honest Full Service


04-04-2022

Bulent Cagan Cobanoglu
  United Arab Emirates

Very bad stay away

Worst experience stay away. They will sell you the service for weekly 600-900aed and immediately will ask for you to give the car away for 5 hours for service. Why would you rent a vehicle if it needs service? Jeapordising people’s lives with unserviced vehicles. They will tell its in our T&Cs…Why not service the car while not rented to a customer? Because you will lose money….Why should the customer bear your servicing downtime while paying the full amount….Anyways I have opened a case with DED Consumer agency…Such companies should not do business taking advantage of the customers…I believe Ekar only thinks they are the smart one….Doing trade should be with attitude and customer centric if you try to fool the customers then you will be out of business in no time

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Miserable Misleading Nasty


09-03-2022

Marina
  Russia

Complaint

I strongly do not recommend using the machines of this company. The service is terrible. A couple of days ago I rented a car for a day for 154 dirhams. Returned it ahead of time. Drove 239 km. Accordingly, I paid 154 and 129 dirhams. I agree. But when I returned to Dubai and parked the car, they called me and said that I cannot park in this zone and I urgently need to repark the car in the K zone. Ok, I agree, but in order to repark it, I need to rent a car again for the day for 154 dirhams. Really? I returned the car ahead of time and for 5 minutes of parking change I have to pay again like for the whole day?!!! What kind of service is this, why can’t the company go to meet the client?? Second: gasoline is not included in the car rental price, approx. But I used less than half a tank of gas. Think for yourself, I drove only 239 km. It is not enough. And they charged me 150 dirhams. Are you seriously? What is the cosmic amount for gasoline, where did you get this? I won’t be surprised that they will write off something again, at least block the card. In general, I do not advise anyone to rent a car from this company and my friends will not use it anymore either. For 17 hours of renting a car, I paid 587 dirhams. Crazy price. I advise them to think about the service in the company and go to meet customers or they will lose all customers with such a rating.

ADVANTAGESDISADVANTAGES


05-03-2022

Joshua Oliver
  United Arab Emirates

Poor Service

You locate a car and walk up to it to book and pay but it just deducts your money and the car doesnt open and they say sorry we cant do anything. Find another one.
Crazy customer service.

ADVANTAGESDISADVANTAGES

Clean

Badly-located Unpleasant


30-12-2021

Kirk Abraham
  Sri Lanka

Easy and very affordable…

It’s a hassle free system…

ADVANTAGESDISADVANTAGES

Convenient Cooperative Honest Safe Smart Clean Affordable Client-oriented


16-12-2021

[email protected]
  United Arab Emirates

Amazing service

Easy and practical solution

ADVANTAGESDISADVANTAGES


15-12-2021

Ehab Ibrahim
  Palestinian Territories (Gaza Strip and West Bank)

Services

Excellent service and helpful

ADVANTAGESDISADVANTAGES

Amazing


15-12-2021

Razzaq Rehman
  Pakistan

Driver

Amazing 👏 👍

ADVANTAGESDISADVANTAGES

Amazing


15-12-2021

Raj Mohamad Sabibullah
  United Arab Emirates

Simple, user- friendly

Simple, user-friendly, and easy to locate vehicles on the go, a recommended option in the time of need, Thanks ekar

ADVANTAGESDISADVANTAGES

Advisable Convenient Efficient Friendly Clean Affordable Full Service

Incompetent


15-12-2021

Steve
  United Arab Emirates

New cars cheaper that Uber

Great selection of vehicles, super convenient to book through the app. Pay as you go. Sometimes the car is more than 15ming walk from you. We need more vehicles

ADVANTAGESDISADVANTAGES

Competent Fast Professional Affordable


15-12-2021

Shaheed M
  United Arab Emirates

Good service

It’s very handy and so many good and clean cars are available almost everywhere the customer service is very helpful and if you call they will respond on time, don’t care about the negative reviews just read the terms carefully and you will be fine.

ADVANTAGESDISADVANTAGES


15-12-2021

Saeeda Muhammad
  United Arab Emirates

They are looting under hidden terms and conditions

For 1 day the charges are almost a 1000 dirhams, dont give them you card details or else they will withdraw until there is no money left in the account.

ADVANTAGESDISADVANTAGES

Dishonest Miserable Scam Expensive


08-12-2021

Eric |   Verified
  United Arab Emirates

Recommended

They are offering perfect car rental services and my experience with them was satisfying, they are recommendable.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


22-08-2021

Rabiah |   Verified
  United Arab Emirates

Fair prices

This car rental company is such a trustworthy company and the team there is so attentive and professional. Also, the prices of the cars available at this company are fair!

ADVANTAGESDISADVANTAGES

Reliable Affordable


12-07-2021

Haadee |   Verified
  United Arab Emirates

Flexible payments

I was so happy with my experience with this company as it is offering flexible payments for renting cars. So satisfied and really a perfect company.

ADVANTAGESDISADVANTAGES

Amazing Perfect Affordable


06-07-2021

Adel |   Verified
  United Arab Emirates

Perfect quality!

This car rental company is providing perfect quality cars for rent. I rented one of the cars and I was really happy with the experience as the car was so clean, perfect, and of amazing quality.

ADVANTAGESDISADVANTAGES

Amazing Perfect


31-05-2021

Graysen |   Verified
  United Arab Emirates

Welcoming

I went to them as I want to rent a car, the staffs there were welcoming and helpful, and suggest me the best car, and their prices are good too. I am truly satisfied with their services.

ADVANTAGESDISADVANTAGES

Helpful Inexpensive


02-05-2021

Astoria |   Verified
  United Arab Emirates

Reasonable prices

The rental prices of this company are very reasonable. As I checked more than one other rental company and all of them are offering very expensive rates. Strongly recommended.

ADVANTAGESDISADVANTAGES

Credible Affordable


02-05-2021

Valentin |   Verified
  United Arab Emirates

Best

I have rented a car from them, as my family was coming so I want a car take to different places and make their trip excellent here, their prices are affordable and they provide me the best vehicle.

ADVANTAGESDISADVANTAGES

Excellent Inexpensive


28-04-2021

Ad
Reviews
Fadi Sharif
  United Arab Emirates

Terrible company

Avoid at all costs , they will charge your card randomly and constantly without explanation

ADVANTAGESDISADVANTAGES

Dangerous Dirty Disappointing Dishonest Expensive


09-03-2024

Mark Orara
  Philippines

Disappointed with Ekar Membership Application Process

While I have a valid UAE driving license, my Ekar membership application was denied because my home country license is expired. I understand the need for experience verification, but my expired license doesn’t reflect my driving ability in the UAE. Additionally, the UAE license doesn’t require a valid home country license, making this requirement confusing and unnecessary.
It would be much appreciated if Ekar could review their policy and accept alternative forms of experience verification, like international driving permits or verified driving history documents. This would ensure a smoother application process for users like myself with valid UAE licenses and relevant driving experience.

ADVANTAGESDISADVANTAGES


27-02-2024

Abd
  United Arab Emirates

The baddest rental company in UAE

All the customer service are not clear and much hidden chargers

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


13-02-2024

Atef El Ghazouani
  United Arab Emirates

Very bad customer service

The car was horribly dirty, and when you call them to inquire, they don’t even talk to you politely, they are super rude, super unprofessional, so arrogant staff, very bad people

ADVANTAGESDISADVANTAGES

Dirty Disappointing Horrible Inattentive Messy Misleading Nasty Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Not Client-oriented












15-10-2023

Jonathan Bonnett
  United Arab Emirates

Phantom Cars

Twice in two days I couldn’t find the car. On the second car a week later they are still billing me for the reservation even after a number of calls. I’m literally going to the police.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Misleading Scam Unprofessional Untrustworthy Not Client-oriented


10-10-2023

Zaid
  United Arab Emirates

Charging full day if your for few minutes

They will charge you excess even for little mistakes, they don’t care about company reputation at all

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Repulsive


08-10-2023

Arun
  United Arab Emirates

PERFECT MODERN SCAM HIDING BEHIND WEBSITE(EKAR)

BEWARE BEWARE (AWARENESS)

I have taken ekar on multiple occasions in UAE and i would say never ever opt for this platform after facing a costly lesson.

Usually i never write reviews but am here to help fellow UAE residents to be aware of this and save their hard earned money.

They are kind of cheats who cheat money out of people in a very easy manner(extremely unprofessional) exploiting the situation.

First they never ask your permission to charge your card and without giving access to your card you cannot rent the car and they are real cheats. Also there is no office (Kind of real physical people to deal with) Everything is automated and happen only through phone call. So people cannot have grip on situation.

I had rented a car and met with a small accident with not even a hairline scratch to the car .ALso i infomed them appropriately and made police complaint too.They inspected the car and said everything is ok and without my notice in 2 days they charged 3000 AED saying its their policy whether any damage is there or not.

I called the customer care and they asked me to send an email and will get a response in 2 days.After detailing all this in email i never got a call or reply from them which is exactly how a very unprofessional company will act and cheat money out of people.

And even if you drop your car 1 minute late then you will be charged 500 AED without asking permission.
EVEN you refuel car still they say its not done and charge 500 AED.

Its my humble request to all ..Never opt for this ekar rather choose rta taxi by paying little extra.

Note: Never avail any such services who use your credit or debit card without your approval.Its a costly lesson for me and never want anyone to face the same issues.I HAVE DELETED MY ACCOUNT WITH EKAR AND CHANGED MY BANK ACCESS DETAILS AS THEY CAN CHARGE MONEY WITHOUT ANY NOTICE.
THEY ARE LIKE HUNGRY STREET DOG LOOKING FOR BONES(WAITING FOR ANY SMALL MISTAKE DONE BY CUSTOMER) ,I DONT KNOW WHAT FOR THEY HAVE INSURANCE.

BEWARE BEWARE BEWARE BEWARE I REPEAT.

I decided one thing never ever rent from ekar at any CRITICAL situations rather stick with local unauthorized drivers, RTA taxi,Metro or even buy a cheap used car OR OPT FOR PROFESSIONAL COMPANY LIKE UDRIVE (STILL DONT USE MUCH).

AGAIN NEVER EVER RENT FROM EKAR

UPDATE SEP 13 2023

I got reply from EKAR which again is very clever in hiding the facts.The reply says there is damage to fender and the bumper.

FOR ALL THERE AM ATTACHING THE ACTUAL EMAIL AND THE BEFORE TRIP AND AFTER TRIP PIC FROM EKAR(WHERE YOU CAN SEE NO DAMAGE)JUDGE YOURSELF IF IT WORTH TO PAY 3000 AED for this.ALSO CUSTOMER CARE NEVER TALK POLITELY OF ADDRESS OUR QUERIES RATHER THEY SAY SEND EMAIL OUR MANAGEMENT WILL RESPOND WHICH AGAIN IS LIKE SENDING EMAIL TO MOON WITH NO REPLY BACK.

BEWARE BEWARE BEWARE.

Thanks

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Fraudulent Unprofessional Unreliable Untrustworthy





13-09-2023

Rihab zaidi
  United Arab Emirates

Worst experience

The worst experience I had really it was showing in the application that the rent is for 94 Aed but they took 169 when I called the customer service they said that i press for assurance and additional driver that I don’t need it . I told them please cancel the extra as I did not used yet they said no sorry no refund as you press by your self they are not helpful they want only to take the money from the peoples they don’t care about the reputation of the company i will never ever use it again . Please be carful, https://ae.arabplaces.com/dubai/ekar-self-drive-mobility-platform-667085

ADVANTAGESDISADVANTAGES

Rude Scam Terrible Unpleasant


16-08-2023

Charly Agostini
  France

extra hidden fees

I rented a daily car. The car was good condition nothing to mention, However after I closed the deal I was charged 70aed extra for extra miles and 2 days later 95aed because of couple fuel liters.. It was mention nowhere that I will have to refill the tank but they charged me more than a full tank price.. In the end this rented car costed me 350aed+ for one single day.. at this price better to take taxi. I filled a complain about this extra hidden fees because it was NOT mention.
Don’t use ekar take taxi it’s way cheaper and better service

ADVANTAGESDISADVANTAGES

Misleading Unprofessional Expensive Not Client-oriented


06-08-2023

Edward
  Philippines

Fine

Finished my rental last july 16th (sunday) I parked in a wrong parking in Abu dhabi which is premium., 17th dey receive a fine and it was deducted directly to my account without information………. 18th still dey did not remove the car from der, dey’ve waited to have additional fine for the 2nd time and again it was deducted from my account directly without information……!!!!!!!!!!!!!! Very unprofessional even the customer service!!!!!!!!!!! So disgusting and disappointed…!!!! I will not recommend their service again and this is the last time I will use ekar., never again., deleted my account!!!!!!!!!

ADVANTAGESDISADVANTAGES

Miserable Ridiculous Rude Terrible Unfavorable Unprofessional Untrustworthy


21-07-2023

ShehN
  United Arab Emirates

Totally dissatisfied with service

I have rented from EKar last week for 120AED per day.. so the next day before I return the car i knew that i had drove 90KM extra which means i had to pay 90 in addition.. so once after i parked the car, I’ve tried to pay it by using the app and it showed me “please try again later” so I’ve tried 3 attempts on same time and suddenly it changed me 120 aed (90+30).. so I’ve checked with customer service why im i charged 30 aed extra but they were saying that its there in their policy which i never seen on my contacts.. even for the salik.. its 26 AED and when im going to pay by app it shows an error and now i had to pay 56 aed which is with extra 30 aed..

It a totally SCAM.. please do not deal with this kind of companies as they are charging without any notification and the customer service is terrible…

ADVANTAGESDISADVANTAGES

Disappointing Fake Horrible Incompetent Scam Terrible Unprofessional Expensive


13-07-2023

Sherif
  United Arab Emirates

Company policy

I don’t recommend the company for many reasons. refund policy is not clear and any dirham you pay you will not get it back even if it is their fault. It is not reliable option since location of the car and unlocking is chaos.last time I used it I spent 40 minutes in hot weather searching for the car and eventually it was parked in different location.I missed my business meetings and they didn’t refund me.they refund to app wallet. although I requested to refund to my card since it is their fault. I deleted the App and not planning to use it again .be careful

ADVANTAGESDISADVANTAGES

Awkward Badly-located Disappointing Dishonest Inattentive Messy Unfavorable Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


15-06-2023

Megan Bray
  United Kingdom

Avoid! Avoid! Avoid!

Scammers, unsafe and unusable cars, and they charge you for the many days that they refuse to fix the problem! Avoid at all costs

ADVANTAGESDISADVANTAGES

Awkward Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive Nasty


22-05-2023

Niyaz
  India

Works exactly like a scam

They find way to take money from clients unnecessarily. This has been the experience for me and my friends who have used ekar

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fraudulent Horrible Misleading Scam Unreliable Untrustworthy Expensive Not Client-oriented


16-05-2023

Ayoob
  India

Rental charge

Charged amount wrongly

ADVANTAGESDISADVANTAGES

Clean

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fraudulent Incompetent Misleading Ridiculous Unfavorable Unprofessional


08-05-2023

Amit
  United Arab Emirates

Cheaters of highest degree

Consider only in dire emergency. Beware if and when u drive n go through its unfavorable policies. They may charge AED 3000 for a minor scratch n likewise if u put card they will charge whatever as admin charges . No escalation matrix or knowledge to customer service and email no one replies. No office where u can go …

ADVANTAGESDISADVANTAGES

Well-located

Disappointing Fraudulent Misleading Ridiculous Unprofessional Untrustworthy


06-04-2023

Aneesbabu
  India

Pricing

Try finding udrive instead of going with ekar, ekar charges are heavy. I haven’t put petrol for 10aed and they charges 110 aed and their customer care said it’s as per policy. I understand the policy but please ease with customers. Don’t put heavy fines.

ADVANTAGESDISADVANTAGES

Helpful

Disappointing


11-03-2023

Vaskar
  United Arab Emirates

Be careful about even for minor damage , they will charge AED 3000/-

I had a very bad experience with EKA and decided I will not use their services in my life.

I booked a car for 1day and there were some minor damage which can be fixed below AED 500/- [unknown party]

But these guys at first asked me get police report where I paid AED 420/- as fine then deducted AED 3000/- from my card and that is also without my consent.

Not sure what kind of insurance they have. Even on asking multiple times they will not share the actual repair cost.

On road there can be some damage but that does not allow you to deduct AED 3000/-.

So my suggestion is read all T&C before using their service else go for UDRIVE.

ADVANTAGESDISADVANTAGES

Untrustworthy


15-02-2023

Mladen Gajic
  Bosnia and Herzegovina

Terrible company

This company is a scam charging some fees after usage 800 AED for smoking and I don’t even smoke

Arrogant managers poor service do not use this company

If I can give 0 stars it will be 0

ADVANTAGESDISADVANTAGES

Disappointing


23-01-2023

Pietro
  United Arab Emirates

Terrible custom service and invoicing with no sense

I’m using this company as for the moment I’m with out car, they are charging extra for salik, and after more then 6 months I have been renting cars for 3 to 5 days continue they always charge the daily amount, today they charge me over 400 aed plus the daily charge because I didn’t give back the car in 24h, I call the customer center the person that answer was just going around the topic when I said that was no any message when I rent first time that said that this car must be returned in 24h, so they just scam me and as my card is in the app they can withdraw money when they want and you can’t do notting.
Is really frustrating that is the only big company in Dubai and they abuse of this

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented





06-01-2023

Pietro
  United Arab Emirates

Terrible custom service and invoicing with no sense

I’m using this company as for the moment I’m with out car, they are charging extra for salik, and after more then 6 months I have been renting cars for 3 to 5 days continue they always charge the daily amount, today they charge me over 400 aed plus the daily charge because I didn’t give back the car in 24h, I call the customer center the person that answer was just going around the topic when I said that was no any message when I rent first time that said that this car must be returned in 24h, so they just scam me and as my card is in the app they can withdraw money when they want and you can’t do notting.
Is really frustrating that is the only big company in Dubai and they abuse of this

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented





06-01-2023

Lily D
  United Arab Emirates

Unreasonable Unnecessary Policies & Misleading Charges !!!!

One of the most unprofessional not client oriented companies. Other car rental companies much better. Misleading charges, hidden charges, unnecessary charges and very incompetent customer care team who doesn’t know A from B!!!

1) Our car battery died, we requested for a new one as the car was only driven 4,000km (almost new), they boosted only saying it’s their policy, then the next day same story, and when called their customer care and asked for replacement, they needed a 4 day approval process!

2) When we returned the car, the incompetent person collecting the car input that we used 7,000km and ekar was trying for 4 days to charge me AED4,300 for extra mileage while their “concerned department” rectified the issue!

3) After the return the car and because of the issue in pt 2, I replaced my card with an empty one on the app, and when attempting to pay aed21 for Salik, the app showed AED21 and after I clicked to pay, it showed that I was charged AED51. And “after payment” the invoice was sent to me for AED51 with AED30 for declined payment. I understand it’s in the terms but it should be clearly visible at the last step before checkout and not just “hey Surprise!!!”

4) Everytime I called and asked the rep to speak to my husband, they would refuse to speak to him and insist to speak to me, although he is an additional driver in the agreement and I am there with him on the phone while he speaks!!

ADVANTAGESDISADVANTAGES

Clean

Disappointing Dishonest Horrible Misleading Terrible Unfavorable Unprofessional Untrustworthy Expensive Not Client-oriented





09-12-2022

Desmond
  United Arab Emirates

Deduct money for no reason

Worst car rental ,they deduct money and end up not opening the cars and they take 3-5 days to refund, I have been stranded more than 2 times and now they are trying to deduct 720 for a speed fine but I have been asking 5days ago for the ticket they can’t provide, they are very accurate and only do their jobs Rightly when they want to take money from you, I don’t recommend for anyone who works on time, customer service 0/100 , I regret trusting them., Just stop trying to take my money

ADVANTAGESDISADVANTAGES

Affordable

Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ordinary Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive


24-10-2022

Sajjad Hussain Mughal
  United Arab Emirates

Poor Service – No reply on Query

I have asked a question on Ekar Whatsapp number +971 52 836 9791 which they didn’t replied for 4 days,
Then i sent my review on their whatsapp that their service is so poor, then they immediately replied in a rude manner. No Please, No Sorry, No Apolgy. Instead of regret they answered like I’m at a wrong place.
I didn’t Expected this much pathetic service form them. Im sharing the screenshot of my chat with them.
Really guys, Udrive service is far better than Ekar.

ADVANTAGESDISADVANTAGES

Rude



17-09-2022

Utkarsh
  United Arab Emirates

Unreasonable policies

The worst rent a car service in Dubai. My driving license is new but I do have a valid home country license (more than 5 years old), based on which I got my Dubai license and based on which I can rent car from any other Car rental sevice. Ekar doesn’t accept my license just because it’s paper based and not in form of a card. They denied accepting the government issued driving license. I’m renting Udrive and other car rental services every day without any issues. Ekar just have nonsense policies and they have no explanations on that. I would highly recommend DO NOT USE Ekar. Udrive is far more simple and easy to use.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Inattentive Incompetent Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


12-07-2022

Sumit Kapoor
  India

Super Bad Experience With Ekar !

Super Bad Experience With Ekar ,

They Don’t know how to serve a client . I got one ekar and i wanted a new big ekar and i went to the location and went inside the car first door never unlock itself you need support to help to open .
Then when i went inside the car was full of VOMIT by last rider .
I asked support they gave me refund and i went to next car as soon as i booked that car after walking 2 KM and booked that car it was out of battery when i went inside .
Then they refunded me for that amount as well .
Then i got third useless small car as i was getting late .
Then i went to change that third useless car after my work and i went to other car and i was never able to locate that car .

Then again i went ahead to find another car i founded one and it was looking good from outside so i ended my trip on the third useless car .
And as soon as i booked the found car and went inside i tried to start the car and again battery was dead .

They again refunded me and wasted nearly 4 hours of my precious days in DUBAI .
At last i had to take that third useless car again which i ended trip 6 hours before now i paid again to get into that useless car.

So from my end i will never advice to use there useless service as they are one of the worst experience i had in DUBAI and for sure i will try to make DUBAI RTA aware of this service as this will harm DUBAI reputation for sure . And will file a case against them too for wasting my 4 hours in last 24 hours and making me miss all my urgent meetings .

ADVANTAGESDISADVANTAGES

Advisable

Disappointing Unpleasant Unprofessional Untrustworthy





05-07-2022

Mohamed
  Morocco

Police Case

You have to be attentive to deal with this company because can lead you to police case even you are innocent
Police called Ekar to get the details of driver who was using the car and escaped from an accident. wrongly, they gave my name to police.
I got a call from police i was accused that I escaped from an accident. I went to police station and I showed them the proof that I wasn’t driving the car at the incident time then I was released.

ADVANTAGESDISADVANTAGES

Untrustworthy


30-06-2022

GD
  India

Too Much Hidden Charges

No advantage as such, unprofessional people with intention to Cheat Customer

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unprofessional


22-06-2022

Eid Hussien
  United Arab Emirates

Poor service take care before you rent

If you rent any car even you make same level of petrol the will charge you more and more if you call customer service the are poor information
And more than that the don’t know the location of the car where you park it the want you go help them to found out same the system work for charge more PLEASE activate something Name GPS .
Not recommend

ADVANTAGESDISADVANTAGES

Horrible


21-06-2022

Deeann Gallagher
  United Arab Emirates

Wrongfully charged

I received a fine for smoking in a rental car that hadn’t been cleaned properly. I didn’t know I had to go through the car with a fine comb searching for problems to report and then I paid 500 dhs for their cleaners incompetence. Never smoked in my life. When dealing with customer service you get nothing but rude blame, asked for the case to be escalated and not heard from anyone.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing Dishonest Horrible Incompetent Rude Terrible Unreliable Untrustworthy Indecent Not Client-oriented


14-06-2022

Amit Grover
  United Arab Emirates

Ridiculous Insufficient fuel charges

Ridiculous Insufficient fuel charges into my account

ADVANTAGESDISADVANTAGES

Dirty Disappointing Horrible Messy Unprofessional Expensive Not Client-oriented


13-06-2022

Ritha |   Verified
  United Arab Emirates

Really good

This is a flawless operation. Their service is excellent, and their prices are unbeatable!

ADVANTAGESDISADVANTAGES

Advisable Honest


31-05-2022

Sayeera |   Verified
  United Arab Emirates

Dependable

This is a faultless organization. Their services are fantastic, and their pricing are unbelievable!

ADVANTAGESDISADVANTAGES

Amazing Fantastic


30-05-2022

Nimer Ypusef
  Jordan

Charges

Bad Experience, I pay more than double normal taxi charges

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Rude Untrustworthy


29-05-2022

Salvin
  United Arab Emirates

HUGE DISAPPOINTMENT – BE VERY WARY OF THIS BEFORE YOU PROCEED TO RENT

My Ekar experience was horrible, renting a car with them was easy, but ending or terminating the rent was ridiculously unpleasant. First they will charge you with exorbitant amount of fees and deducting the same on your bank without confirmation. I highly not recommend this service at all, they will take money from your account without a blink of an eye. This service has to be reported over and over again and hope that other customers will be aware that the service and charges of ekar is dangerously expensive. They will show you on the app that the amount is reasonable, but wait till you terminate your contract, you will get unpleasant automatic deduction from your registered bank.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Misleading Ridiculous Untrustworthy Expensive Not Client-oriented


27-05-2022

Mo
  United Arab Emirates

Devil in the details

They show that it’s very simple and easy to use andt then u found that are charging you for extra fees abd they are customer service is extremely… bad

ADVANTAGESDISADVANTAGES

Horrible


25-05-2022

TAUSEEF AHMED
  United Arab Emirates

Be ready to pay fines. Their mode of business is rent cars, make money on Penalties to Customers

Hello All,

EKAR was supposed to be very user friendly, even if not cheaper than Taxi , but my below post should make you think again and say NO MORE EKAR PLEASE.

I registered for EKAR and booked my first ever trip from my residence in Sharjah to my office in Dubai. Parked it in Dubai, exited my trip, and I got a notification “This is a restricted area, please ensure you are ending
your booking within highlighted geo fence”

I could not understand why its a restricted area. Its near the metro station and in a RTA designated parking area.

So I parked my and exited the car. I got billed 24 dhs, very good, was very happy. After 15 minutes I got a deduction of
250 dhs !! It seems the reason for that is a Fine Penalty for taking the car from Sharjah and Ending the trip in Dubai.

Seems that a EKAR rented in Shj is valid only if its returned back in Shj parking. A EKAR taken in Dxb is valid trip only if its returned back to Dxb parking. NO Inter emirate parking. (Their fine print rules is their gold wand of making money, no exceptions, keep that in mind)

In that sense, the notification should have been more clear and simple English. DO NOT START A TRIP FROM ONE EMIRATE AND END
IN ANOTHER EMIRATE else THERE WILLB E A PEANLTY. Sounds better and clearer English right, instead of a notification that says This is a restricted area !!

I did call up the customer support who were more interested in keeping the 250 dhs penalty fee, and loosing my patronage, than giving me a 1st offence, that too it was my first ever ride in Ekar. Who ever taught them business sense, seems they lost the trick to do business, and learnt that
its better to kill the goose than to earn the golden egg each day.
Better to fine me one time payment of 250, for a simple offence, no RTA fines, no speed fines, just a simple easy way to make 250, and lets loose a customer for life, no issues. They are confident to find another one like me to trap in their web of fines.

Sorry to say, no apathy in the EKAR company, as such, I am signing out and deleting my account with EKAR, and all the best to those who get ripped off from their money hungry EKAR customer reps, who think one time pay off in amazing list of their own list of fines is better than growing their customer base on basis of being a human factor company.

If you still want to go and try EKAR, go ahed, and be ready to be ripped off without any notice, or warning, cause they just found in you their credit card they can swipe in the name of happy fine day.

P.S as per them, it take 30 days for them to delete your data from their systems. So now lets try UDRIVE … hopefully one day all EKAR customers will move on from them so EKAR reps can live with their list of fines happy ever after.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing


26-04-2022

Enisee |   Verified
  United Arab Emirates

Satisfying

This organization is flawless. Their services are excellent, and their prices are out of this world!

ADVANTAGESDISADVANTAGES

Amazing Optimal


25-04-2022

Apostolia |   Verified
  United Arab Emirates

Great services!

This company is extremely perfect. The services provided by them are great and their prices are beyond amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect


25-04-2022

Alex
  South Africa

hidden charges

i just rented a car but the hidden charges just drives me insanely my final bill suppose to be 270AED but they charged me for so many unreasonable reasons they have charged me 400AED extra for any of you thinking to rent a car from Ekar pleas becarefull they will just deduct from your bank your money as if they don’t care bad customer service its day time robbery

ADVANTAGESDISADVANTAGES

Disappointing


19-04-2022

Jack Ramchandani
  India

Best service

Great customer support 👌🏻

ADVANTAGESDISADVANTAGES

Amazing Honest Full Service


04-04-2022

Bulent Cagan Cobanoglu
  United Arab Emirates

Very bad stay away

Worst experience stay away. They will sell you the service for weekly 600-900aed and immediately will ask for you to give the car away for 5 hours for service. Why would you rent a vehicle if it needs service? Jeapordising people’s lives with unserviced vehicles. They will tell its in our T&Cs…Why not service the car while not rented to a customer? Because you will lose money….Why should the customer bear your servicing downtime while paying the full amount….Anyways I have opened a case with DED Consumer agency…Such companies should not do business taking advantage of the customers…I believe Ekar only thinks they are the smart one….Doing trade should be with attitude and customer centric if you try to fool the customers then you will be out of business in no time

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Miserable Misleading Nasty


09-03-2022

Marina
  Russia

Complaint

I strongly do not recommend using the machines of this company. The service is terrible. A couple of days ago I rented a car for a day for 154 dirhams. Returned it ahead of time. Drove 239 km. Accordingly, I paid 154 and 129 dirhams. I agree. But when I returned to Dubai and parked the car, they called me and said that I cannot park in this zone and I urgently need to repark the car in the K zone. Ok, I agree, but in order to repark it, I need to rent a car again for the day for 154 dirhams. Really? I returned the car ahead of time and for 5 minutes of parking change I have to pay again like for the whole day?!!! What kind of service is this, why can’t the company go to meet the client?? Second: gasoline is not included in the car rental price, approx. But I used less than half a tank of gas. Think for yourself, I drove only 239 km. It is not enough. And they charged me 150 dirhams. Are you seriously? What is the cosmic amount for gasoline, where did you get this? I won’t be surprised that they will write off something again, at least block the card. In general, I do not advise anyone to rent a car from this company and my friends will not use it anymore either. For 17 hours of renting a car, I paid 587 dirhams. Crazy price. I advise them to think about the service in the company and go to meet customers or they will lose all customers with such a rating.

ADVANTAGESDISADVANTAGES


05-03-2022

Joshua Oliver
  United Arab Emirates

Poor Service

You locate a car and walk up to it to book and pay but it just deducts your money and the car doesnt open and they say sorry we cant do anything. Find another one.
Crazy customer service.

ADVANTAGESDISADVANTAGES

Clean

Badly-located Unpleasant


30-12-2021

Kirk Abraham
  Sri Lanka

Easy and very affordable…

It’s a hassle free system…

ADVANTAGESDISADVANTAGES

Convenient Cooperative Honest Safe Smart Clean Affordable Client-oriented


16-12-2021

[email protected]
  United Arab Emirates

Amazing service

Easy and practical solution

ADVANTAGESDISADVANTAGES


15-12-2021

Ehab Ibrahim
  Palestinian Territories (Gaza Strip and West Bank)

Services

Excellent service and helpful

ADVANTAGESDISADVANTAGES

Amazing


15-12-2021

Razzaq Rehman
  Pakistan

Driver

Amazing 👏 👍

ADVANTAGESDISADVANTAGES

Amazing


15-12-2021

Raj Mohamad Sabibullah
  United Arab Emirates

Simple, user- friendly

Simple, user-friendly, and easy to locate vehicles on the go, a recommended option in the time of need, Thanks ekar

ADVANTAGESDISADVANTAGES

Advisable Convenient Efficient Friendly Clean Affordable Full Service

Incompetent


15-12-2021

Steve
  United Arab Emirates

New cars cheaper that Uber

Great selection of vehicles, super convenient to book through the app. Pay as you go. Sometimes the car is more than 15ming walk from you. We need more vehicles

ADVANTAGESDISADVANTAGES

Competent Fast Professional Affordable


15-12-2021

Shaheed M
  United Arab Emirates

Good service

It’s very handy and so many good and clean cars are available almost everywhere the customer service is very helpful and if you call they will respond on time, don’t care about the negative reviews just read the terms carefully and you will be fine.

ADVANTAGESDISADVANTAGES


15-12-2021

Saeeda Muhammad
  United Arab Emirates

They are looting under hidden terms and conditions

For 1 day the charges are almost a 1000 dirhams, dont give them you card details or else they will withdraw until there is no money left in the account.

ADVANTAGESDISADVANTAGES

Dishonest Miserable Scam Expensive


08-12-2021

Eric |   Verified
  United Arab Emirates

Recommended

They are offering perfect car rental services and my experience with them was satisfying, they are recommendable.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


22-08-2021

Rabiah |   Verified
  United Arab Emirates

Fair prices

This car rental company is such a trustworthy company and the team there is so attentive and professional. Also, the prices of the cars available at this company are fair!

ADVANTAGESDISADVANTAGES

Reliable Affordable


12-07-2021

Haadee |   Verified
  United Arab Emirates

Flexible payments

I was so happy with my experience with this company as it is offering flexible payments for renting cars. So satisfied and really a perfect company.

ADVANTAGESDISADVANTAGES

Amazing Perfect Affordable


06-07-2021

Adel |   Verified
  United Arab Emirates

Perfect quality!

This car rental company is providing perfect quality cars for rent. I rented one of the cars and I was really happy with the experience as the car was so clean, perfect, and of amazing quality.

ADVANTAGESDISADVANTAGES

Amazing Perfect


31-05-2021

Graysen |   Verified
  United Arab Emirates

Welcoming

I went to them as I want to rent a car, the staffs there were welcoming and helpful, and suggest me the best car, and their prices are good too. I am truly satisfied with their services.

ADVANTAGESDISADVANTAGES

Helpful Inexpensive


02-05-2021

Astoria |   Verified
  United Arab Emirates

Reasonable prices

The rental prices of this company are very reasonable. As I checked more than one other rental company and all of them are offering very expensive rates. Strongly recommended.

ADVANTAGESDISADVANTAGES

Credible Affordable


02-05-2021

Valentin |   Verified
  United Arab Emirates

Best

I have rented a car from them, as my family was coming so I want a car take to different places and make their trip excellent here, their prices are affordable and they provide me the best vehicle.

ADVANTAGESDISADVANTAGES

Excellent Inexpensive


28-04-2021

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