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Customer Experience

Customer Experience

200 Reviews   •   Excellent   •   5/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

88%

Great

0%

Average

0%

Poor

0%

Bad

13%

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Description

The beginning…
2020 marks DUSEJA’s twelfth continued year of success in the UAE. Having started our operation as exclusive importer, dealer and service center for global brands such as Aprilia, Moto Guzzi, Piaggio, Vespa, Gilera, Derbi from Italy and Triumph Motorcycles from the UK, with an in-house team of factory trained technicians, we have now become the largest OPEN TO ALL BRANDS RETAIL HUB AND SERVICE CENTER for Motorcycles, Scooters, three wheelers, Motorised Jetboards, Quads, Electric Motorcycles & Scooters, Accessories and Spare Parts in the UAE.
The journey...
With vast experience in the management of sales & service operations focused on the best bike brands in the world for every motorcycle genre from cruisers, street fighters, café racers, modern classics, street bikes, bobbers, race bikes, off-road bikes, touring bikes and of course, the iconic scooters to trikes & quads and motorised surfboards

Our fundamental aims are to provide solid advice in selection of the correct vehicle at the right price for our customers, to excel in the quality and speed of service from our workshop and to maintain the highest quality and selection of accessories, spares and apparel for bikers of all riding persuasions, Jetboard owners and enthusiasts alike!

Join us in our evolution…
As we continue to enjoy our journey with our community of enthusiasts in an exciting, adrenaline-fueled world, the management team, led by Shivani Duseja, has steered the company through an evolutionary development that has redefined our market position. We are now paving the way to build on our achievements. Our evolution continues as we introduce the new generation of electric vehicles to a new audience. We acknowledge the need for low cost emission free transport and have now taken pioneering steps towards creating a greener and cleaner environment, with the introduction of our own sustainable mobility division,  EVOZONE MOTO

Products and Services
  • Book a Service/Repair
  • Storage
  • Transportation
  • RTA Services
  • You Fix Project
  • Repair & Customise
Location
  • Duseja Motorcycles llc, Industrial Trading Area - Umm Suqeim Street - Dubai - United Arab Emirates

Contact Details
  • https://dusejamoto.com/
  • +97143476712
  • [email protected]
  • Warehouse B3 Al Qouz Industrial Area 3 Umm Suqeim Road Dubai United Arab Emirates
  • Al Quoz Industrial Area 3
  • Dubai (UAE)
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Reviews

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Latest Reviews
Andy
  Italy

Bike damaged 2 times on a row

At begining they where not ale to solve problem on Fuel level, despite i told them was not the sensor but something on software they where not able to solve, had to get in touch with Italian engineer in Al Fhardan Qtar official dealer to discover they where using incorrect map software.
During the last 2 service they damage the sides cover by removing the tanks, and they lie say they even remove it, ridiculous as nn the invoice was mentioned they clean air filter and spark, all this part can access only by removing the tank.
last services again they damaged the cover side, and answering that that scratches where done by bike fallen….yes fallen without get any damage on more exposed part of the bike like signal light etc…the most stupid answer i could receive, over charge what was quoted, the say they had to remove fork to do copy of the key lost rom ignition block, and now i have oil leak, incompetent, and they pass also the front break pipe in incorrect way, they claim to be Triumph trained!!!!….forget about my bike forever and thanks for all ur lie and damage u did on my bike…..useless bikeshop

ADVANTAGESDISADVANTAGES

Untrustworthy


19-02-2023

Dina |   Verified
  United Arab Emirates

Good

I phoned the customer service department to schedule a service at this location. They were really accommodating, since they promptly scheduled the service for me.

ADVANTAGESDISADVANTAGES

Amazing Knowledgeable


30-05-2022

Sana |   Verified
  United Arab Emirates

Good

I wanted to schedule a service at this location, so I contacted the customer service department. They were extremely helpful, as they immediately booked the service for me.

ADVANTAGESDISADVANTAGES

Advisable Knowledgeable


19-04-2022

Darcie |   Verified
  United Arab Emirates

Fast booking!

I wanted to book a service at this center so I contacted the customer service team. They were so helpful as they booked the service for me immediately.

ADVANTAGESDISADVANTAGES

Fast Helpful


04-11-2021

Fidha |   Verified
  United Arab Emirates

Fantastic

I tried their service, which they gave promptly, and they were prompt in delivering their services; generally, I was satisfied.

ADVANTAGESDISADVANTAGES

Amazing Impressive


29-09-2021

Gigi |   Verified
  United Arab Emirates

Helpful

I used their mending services, and they completed it fast. The crew was professional and courteous, and they gave excellent service.

ADVANTAGESDISADVANTAGES

Friendly Affordable


27-09-2021

Kamden |   Verified
  United Arab Emirates

Satisfied

I have tried their service which they have provided me quickly, they were efficient in delivering their services, overall I am satisfied.

ADVANTAGESDISADVANTAGES

Efficient Fast


27-07-2021

Richard |   Verified
  United Arab Emirates

Friendly

I have availed their services regarding repairing, they have done it quickly, the staffs were professional and friendly and provided perfect services.

ADVANTAGESDISADVANTAGES

Fast Professional


09-05-2021

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Reviews
Andy
  Italy

Bike damaged 2 times on a row

At begining they where not ale to solve problem on Fuel level, despite i told them was not the sensor but something on software they where not able to solve, had to get in touch with Italian engineer in Al Fhardan Qtar official dealer to discover they where using incorrect map software.
During the last 2 service they damage the sides cover by removing the tanks, and they lie say they even remove it, ridiculous as nn the invoice was mentioned they clean air filter and spark, all this part can access only by removing the tank.
last services again they damaged the cover side, and answering that that scratches where done by bike fallen….yes fallen without get any damage on more exposed part of the bike like signal light etc…the most stupid answer i could receive, over charge what was quoted, the say they had to remove fork to do copy of the key lost rom ignition block, and now i have oil leak, incompetent, and they pass also the front break pipe in incorrect way, they claim to be Triumph trained!!!!….forget about my bike forever and thanks for all ur lie and damage u did on my bike…..useless bikeshop

ADVANTAGESDISADVANTAGES

Untrustworthy


19-02-2023

Dina |   Verified
  United Arab Emirates

Good

I phoned the customer service department to schedule a service at this location. They were really accommodating, since they promptly scheduled the service for me.

ADVANTAGESDISADVANTAGES

Amazing Knowledgeable


30-05-2022

Sana |   Verified
  United Arab Emirates

Good

I wanted to schedule a service at this location, so I contacted the customer service department. They were extremely helpful, as they immediately booked the service for me.

ADVANTAGESDISADVANTAGES

Advisable Knowledgeable


19-04-2022

Darcie |   Verified
  United Arab Emirates

Fast booking!

I wanted to book a service at this center so I contacted the customer service team. They were so helpful as they booked the service for me immediately.

ADVANTAGESDISADVANTAGES

Fast Helpful


04-11-2021

Fidha |   Verified
  United Arab Emirates

Fantastic

I tried their service, which they gave promptly, and they were prompt in delivering their services; generally, I was satisfied.

ADVANTAGESDISADVANTAGES

Amazing Impressive


29-09-2021

Gigi |   Verified
  United Arab Emirates

Helpful

I used their mending services, and they completed it fast. The crew was professional and courteous, and they gave excellent service.

ADVANTAGESDISADVANTAGES

Friendly Affordable


27-09-2021

Kamden |   Verified
  United Arab Emirates

Satisfied

I have tried their service which they have provided me quickly, they were efficient in delivering their services, overall I am satisfied.

ADVANTAGESDISADVANTAGES

Efficient Fast


27-07-2021

Richard |   Verified
  United Arab Emirates

Friendly

I have availed their services regarding repairing, they have done it quickly, the staffs were professional and friendly and provided perfect services.

ADVANTAGESDISADVANTAGES

Fast Professional


09-05-2021

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