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Customer Experience

Customer Experience

621 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Delightful Excellent Fantastic Helpful Honest Outstanding Perfect Pleasant Productive Reliable Satisfying Professional Affordable Decent Client-oriented Tasty
Dirty Disappointing Fake Inattentive Incompetent Ordinary Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Expensive Not Client-oriented Not Tasty

Excellent

81%

Great

4%

Average

0%

Poor

0%

Bad

15%

Description

DUOMO brings palatial luxury and timeless Italian sophistication to the heart of Dubai. DUOMO transports its guests into a multi-sensory realm of grandeur, elegance, and delight. Guests can gaze at striking views of the Burj Khalifa, or immerse themselves in an interior inspired by the Piazza Del Duomo in Milan.

DUOMO features a waiting room boasting Maria Theresa – a vast crystal chandelier – and expansive interiors bedecked in Italian satvario marble. Diners will be enveloped in an ever-changing artistic display beneath 15 metre vaulted cathedral ceilings. Embodying the sheer theatricality of fine dining, the restaurant provides a stage from which unforgettable sensory voyages will be launched. DUOMO promises to take classic Italian cuisine to entirely new heights of wonder.

Products and Services
  • Italian Restaurant
Location

DUOMO Dubai, The Dubai EDITION - Dubai - United Arab Emirates

Contact Details
  • https://www.duomo-restaurants.com
  • +97146023399
  • [email protected]
  • The Dubai EDITION, Downtown Dubai Dubai United Arab Emirates
  • Downtown Dubai
  • Dubai (UAE)
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Reviews
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Latest Reviews
Noora
  United Arab Emirates

Long notes but worth to write the bad welcoming

Worst service and very extremely unprofessional welcome with awful arrogant attitude with the waiter in the Resturant reception have ever experienced.( if not mistaken in spelling her name in Anastasia)

1st of all when I called to book a table for two and asked for good table In the middle they said their rules is 1st come 1st set and have the priority to have a seat in any place ,,their is no table reservations rules ,, when I entered the waiter asked to set in a place ..Then I felt uncomfortable and requested to move to the middle table ..and she refused without any clear reason ,, I asked to clarify why!? she said a customer came and saw the table .. reserve it and left and she don’t know what time he will come back !!? Oh really !!? .. many times I told her let me set and she talked in un polite way in-front of all peoples .. I was about leaving but because I invited my Freind I kept calm and set in table she obligated me to set ,, suddenly the other ladies ( i noticed her later she’s a Resturant manager ) she guided another customer to the table that I was willing to set .. I asked her is this reserved by them she said no at all and I said then why your colleague refused and talked to me in rude way !? The manager said maybe some one reserved but I didn’t noticed that !!! Oh really first time in my life I noticed the reservations could be in this unprofessional way .. plz informed us when we call to come and select our table before reservation time !! They really destroyed my night .. a very bad Managment ,, food quality is normal only the ambience attracting people ,, but whenever I remembered their welcoming I refused to come back again!!!

ADVANTAGESDISADVANTAGES

Ordinary Rude Terrible Unfavorable Unpleasant Unprofessional Not Client-oriented Not Tasty


20-09-2022

Hillary Rod
  Switzerland

Best Italian restaurant in Downtown Dubai

Outstanding experience at Duomo Dubai at the Edition . Most beautiful ceiling with an art immersive experience never seen before. Excellent service very attentive and delicious Italian food. The price is affordable and quality is incredible. I am returning soon

ADVANTAGESDISADVANTAGES

Amazing


22-06-2022

Geni |   Verified
  United Arab Emirates

Good option

I was quite pleased with my dining experience at this establishment. The service was great and the food was very delicious and amazing!

ADVANTAGESDISADVANTAGES

Productive Client-oriented


15-06-2022

Alainan |   Verified
  United Arab Emirates

Great service!

I was so happy and satisfied with my experience at this restaurant. The service was great and the food was very delicious and amazing!

ADVANTAGESDISADVANTAGES

Amazing Satisfying Tasty


03-06-2022

Fidha |   Verified
  United Arab Emirates

Fantastic

This restaurant is fantastic. I tried it once with my family and would like to go back because the food was wonderful and the rates for the food platters were affordable.

ADVANTAGESDISADVANTAGES

Advisable Pleasant


26-05-2022

Samuel |   Verified
  United Arab Emirates

Satisfying

This restaurant is just excellent. I tried it once with my family and would love to return because the meal was delicious and the food platter prices were reasonable.

ADVANTAGESDISADVANTAGES

Attentive Outstanding


22-05-2022

Kezia |   Verified
  United Arab Emirates

Amazing restaurant!

This restaurant is extremely amazing. I tried it once with my family and I would always love to come back again as the food was tasty and the prices of the food platters were affordable.

ADVANTAGESDISADVANTAGES

Amazing Affordable Tasty


20-05-2022

Jedediaha |   Verified
  United Arab Emirates

Great service!

I loved my experience at this restaurant. The service was great, the staff was professional, and the food was very tasty and fresh!

ADVANTAGESDISADVANTAGES

Professional Tasty


11-05-2022

Divya |   Verified
  United Arab Emirates

Safest

This restaurant provided me with an excellent dining experience. The food was delicious, and the prices for the food platters were very reasonable.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


18-04-2022

Kjartan |   Verified
  United Arab Emirates

More than perfect!

I had a perfect experience at this restaurant. The food was so tasty and the prices of the food platters were so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable Tasty


15-04-2022

Alex knoll
  Belgium

Outstanding restaurant exceptional interior ,,, one of a kind experience

Visited Duomo at the Dubai Edition it’s one of the best Italian restaurants in the city ; excellent menu pizza tartufo and short ribs super delicious truffle fries perfect ; great selection of wines and the best tiramisu I have ever had , the ceiling has an immersive art installation first time ever and the chandelier is magnificent : a super instagrammable experience ,,,, truly unforgettable loved it bellissimo

ADVANTAGESDISADVANTAGES

Excellent


15-04-2022

Vincent |   Verified
  Netherlands

Tasty

I would love to come here again, the food I have tried here in Dubai was tasty and the atmosphere was outstanding, overall it was perfect.

ADVANTAGESDISADVANTAGES

Outstanding Perfect


26-03-2022

Marcello
  Italy

Dirty tasteless not original Italian food.

First of all I found a dirty fork on my table. When i asked to change it, a lady said it s impossible it was dirty. The food is tasteless and not original. Prices ridicolous. The only beautiful thing was the chandelier.

ADVANTAGESDISADVANTAGES

Dirty Fake Rude Terrible Unfavorable Expensive


17-02-2022

Nick
  United Arab Emirates

The food was so bad

The food was so bad and had no taste, some dishes were over salty and some lacked any taste at all. The lobster spaghetti was a disaster along with the homemade truffle tagliatelle pasta and gnocchi. The eggplant Parma was not even cooked and the plate was so badly served. The service manager, ram didn’t even care despite all the complaints on the service. He took note of it and said typically they manager named ghadi takes the final calls and is not really appreciative of negative comments. Almost the whole staff was working in fear of the restaurant manager. Lastly way overpriced relative to the quality of the food and service. Don’t recommend it . Waste of time and money

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Rude Terrible Unreliable Expensive Not Client-oriented Not Tasty


13-02-2022

Piyu
  United Arab Emirates

Food was terrible and so was the service

We went in a group of 10 people and the food was tasteless and bad and service was a disaster and inattentive with the most overpriced food and when you provided the feedback to the manager ghada Ajib she didn’t even take the criticism nicely and said we believe things were perfect after consulting her chef and waiter and was unwilling to compromise or accept any mistake from their side. Never seen a restaurant be so irrogant. Probably will struggle to maintain or improve with this kind of staffing. None of the 10 people on the table would ever go back or recommend it to their friends or family. And all 10 people were from diverse and unrelated background and all had the same opinion

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Terrible Expensive Not Tasty


13-02-2022

Eni |   Verified
  United Arab Emirates

Exemplary

I had a wonderful time in Dubai; the cuisine was amazing, and the service was outstanding; I would definitely return.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


10-02-2022

Shamim |   Verified
  Hungary

Satisfying

It was a fantastic holiday in Dubai; the food I sampled was delicious, and the service was exceptional; I would definitely return.

ADVANTAGESDISADVANTAGES

Amazing Helpful


30-01-2022

Shadha |   Verified
  Antarctica

Satisfying

It was a wonderful holiday in Dubai; the meal I tried was delectable, and the service was outstanding; I would gladly return.

ADVANTAGESDISADVANTAGES

Attentive Honest


21-01-2022

Shadha |   Verified
  United Kingdom

Satisfying

It was a lovely holiday here in Dubai; the cuisine I sampled was delicious, and the service was exceptional; I would love to return.

ADVANTAGESDISADVANTAGES

Attentive Honest


21-01-2022

Skyler |   Verified
  Finland

Satisfying

It was a wonderful experience here in Dubai during vacation the food I have tried was tasty and their services were totally outstanding, I would love to come here again.

ADVANTAGESDISADVANTAGES

Outstanding Tasty


13-01-2022

Maisie |   Verified
  France

Remarkable

It was great time here in Dubai on vacation I have really enjoyed the food and the atmosphere and their services were totally outstanding.

ADVANTAGESDISADVANTAGES

Outstanding Perfect


10-01-2022

Daphne |   Verified
  United Arab Emirates

Flavorsome

The experience here at this restaurant was delightful, I enjoyed the delicious food and staffs were quite decent, and professionally delivered the services.

ADVANTAGESDISADVANTAGES

Delightful Decent


27-12-2021

Bulbul |   Verified
  United Arab Emirates

Great!

This restaurant is really great. The prices of the food platters served there are so reliable and the service is more than perfect!

ADVANTAGESDISADVANTAGES

Perfect Reliable


20-12-2021

Fawzi |   Verified
  United Arab Emirates

Perfect service!

The service at this restaurant was really perfect. Also, the staff was so professional and attentive!

ADVANTAGESDISADVANTAGES

Attentive Perfect Professional


18-12-2021

Bheemsen |   Verified
  United Arab Emirates

More than amazing!

I would always love to recommend this amazing restaurant. The service was perfect and the food platters were so delicious!

ADVANTAGESDISADVANTAGES

Amazing Perfect Tasty


16-12-2021

Trevor |   Verified
  Spain

Delightful

It was fantastic dining experience here at Dubai, when tried this restaurant, the food was the best perfect in taste and overall it was quite delightful.

ADVANTAGESDISADVANTAGES

Fantastic Tasty


15-12-2021

Utuska |   Verified
  Germany

Very delicious food!

I tried this restaurant once when I was on a vacation in the UAE. The food was so delicious and the service was more than perfect!

ADVANTAGESDISADVANTAGES

Perfect Tasty


15-12-2021

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Reviews
Noora
  United Arab Emirates

Long notes but worth to write the bad welcoming

Worst service and very extremely unprofessional welcome with awful arrogant attitude with the waiter in the Resturant reception have ever experienced.( if not mistaken in spelling her name in Anastasia)

1st of all when I called to book a table for two and asked for good table In the middle they said their rules is 1st come 1st set and have the priority to have a seat in any place ,,their is no table reservations rules ,, when I entered the waiter asked to set in a place ..Then I felt uncomfortable and requested to move to the middle table ..and she refused without any clear reason ,, I asked to clarify why!? she said a customer came and saw the table .. reserve it and left and she don’t know what time he will come back !!? Oh really !!? .. many times I told her let me set and she talked in un polite way in-front of all peoples .. I was about leaving but because I invited my Freind I kept calm and set in table she obligated me to set ,, suddenly the other ladies ( i noticed her later she’s a Resturant manager ) she guided another customer to the table that I was willing to set .. I asked her is this reserved by them she said no at all and I said then why your colleague refused and talked to me in rude way !? The manager said maybe some one reserved but I didn’t noticed that !!! Oh really first time in my life I noticed the reservations could be in this unprofessional way .. plz informed us when we call to come and select our table before reservation time !! They really destroyed my night .. a very bad Managment ,, food quality is normal only the ambience attracting people ,, but whenever I remembered their welcoming I refused to come back again!!!

ADVANTAGESDISADVANTAGES

Ordinary Rude Terrible Unfavorable Unpleasant Unprofessional Not Client-oriented Not Tasty


20-09-2022

Hillary Rod
  Switzerland

Best Italian restaurant in Downtown Dubai

Outstanding experience at Duomo Dubai at the Edition . Most beautiful ceiling with an art immersive experience never seen before. Excellent service very attentive and delicious Italian food. The price is affordable and quality is incredible. I am returning soon

ADVANTAGESDISADVANTAGES

Amazing


22-06-2022

Geni |   Verified
  United Arab Emirates

Good option

I was quite pleased with my dining experience at this establishment. The service was great and the food was very delicious and amazing!

ADVANTAGESDISADVANTAGES

Productive Client-oriented


15-06-2022

Alainan |   Verified
  United Arab Emirates

Great service!

I was so happy and satisfied with my experience at this restaurant. The service was great and the food was very delicious and amazing!

ADVANTAGESDISADVANTAGES

Amazing Satisfying Tasty


03-06-2022

Fidha |   Verified
  United Arab Emirates

Fantastic

This restaurant is fantastic. I tried it once with my family and would like to go back because the food was wonderful and the rates for the food platters were affordable.

ADVANTAGESDISADVANTAGES

Advisable Pleasant


26-05-2022

Samuel |   Verified
  United Arab Emirates

Satisfying

This restaurant is just excellent. I tried it once with my family and would love to return because the meal was delicious and the food platter prices were reasonable.

ADVANTAGESDISADVANTAGES

Attentive Outstanding


22-05-2022

Kezia |   Verified
  United Arab Emirates

Amazing restaurant!

This restaurant is extremely amazing. I tried it once with my family and I would always love to come back again as the food was tasty and the prices of the food platters were affordable.

ADVANTAGESDISADVANTAGES

Amazing Affordable Tasty


20-05-2022

Jedediaha |   Verified
  United Arab Emirates

Great service!

I loved my experience at this restaurant. The service was great, the staff was professional, and the food was very tasty and fresh!

ADVANTAGESDISADVANTAGES

Professional Tasty


11-05-2022

Divya |   Verified
  United Arab Emirates

Safest

This restaurant provided me with an excellent dining experience. The food was delicious, and the prices for the food platters were very reasonable.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


18-04-2022

Kjartan |   Verified
  United Arab Emirates

More than perfect!

I had a perfect experience at this restaurant. The food was so tasty and the prices of the food platters were so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable Tasty


15-04-2022

Alex knoll
  Belgium

Outstanding restaurant exceptional interior ,,, one of a kind experience

Visited Duomo at the Dubai Edition it’s one of the best Italian restaurants in the city ; excellent menu pizza tartufo and short ribs super delicious truffle fries perfect ; great selection of wines and the best tiramisu I have ever had , the ceiling has an immersive art installation first time ever and the chandelier is magnificent : a super instagrammable experience ,,,, truly unforgettable loved it bellissimo

ADVANTAGESDISADVANTAGES

Excellent


15-04-2022

Vincent |   Verified
  Netherlands

Tasty

I would love to come here again, the food I have tried here in Dubai was tasty and the atmosphere was outstanding, overall it was perfect.

ADVANTAGESDISADVANTAGES

Outstanding Perfect


26-03-2022

Marcello
  Italy

Dirty tasteless not original Italian food.

First of all I found a dirty fork on my table. When i asked to change it, a lady said it s impossible it was dirty. The food is tasteless and not original. Prices ridicolous. The only beautiful thing was the chandelier.

ADVANTAGESDISADVANTAGES

Dirty Fake Rude Terrible Unfavorable Expensive


17-02-2022

Nick
  United Arab Emirates

The food was so bad

The food was so bad and had no taste, some dishes were over salty and some lacked any taste at all. The lobster spaghetti was a disaster along with the homemade truffle tagliatelle pasta and gnocchi. The eggplant Parma was not even cooked and the plate was so badly served. The service manager, ram didn’t even care despite all the complaints on the service. He took note of it and said typically they manager named ghadi takes the final calls and is not really appreciative of negative comments. Almost the whole staff was working in fear of the restaurant manager. Lastly way overpriced relative to the quality of the food and service. Don’t recommend it . Waste of time and money

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Rude Terrible Unreliable Expensive Not Client-oriented Not Tasty


13-02-2022

Piyu
  United Arab Emirates

Food was terrible and so was the service

We went in a group of 10 people and the food was tasteless and bad and service was a disaster and inattentive with the most overpriced food and when you provided the feedback to the manager ghada Ajib she didn’t even take the criticism nicely and said we believe things were perfect after consulting her chef and waiter and was unwilling to compromise or accept any mistake from their side. Never seen a restaurant be so irrogant. Probably will struggle to maintain or improve with this kind of staffing. None of the 10 people on the table would ever go back or recommend it to their friends or family. And all 10 people were from diverse and unrelated background and all had the same opinion

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Terrible Expensive Not Tasty


13-02-2022

Eni |   Verified
  United Arab Emirates

Exemplary

I had a wonderful time in Dubai; the cuisine was amazing, and the service was outstanding; I would definitely return.

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


10-02-2022

Shamim |   Verified
  Hungary

Satisfying

It was a fantastic holiday in Dubai; the food I sampled was delicious, and the service was exceptional; I would definitely return.

ADVANTAGESDISADVANTAGES

Amazing Helpful


30-01-2022

Shadha |   Verified
  Antarctica

Satisfying

It was a wonderful holiday in Dubai; the meal I tried was delectable, and the service was outstanding; I would gladly return.

ADVANTAGESDISADVANTAGES

Attentive Honest


21-01-2022

Shadha |   Verified
  United Kingdom

Satisfying

It was a lovely holiday here in Dubai; the cuisine I sampled was delicious, and the service was exceptional; I would love to return.

ADVANTAGESDISADVANTAGES

Attentive Honest


21-01-2022

Skyler |   Verified
  Finland

Satisfying

It was a wonderful experience here in Dubai during vacation the food I have tried was tasty and their services were totally outstanding, I would love to come here again.

ADVANTAGESDISADVANTAGES

Outstanding Tasty


13-01-2022

Maisie |   Verified
  France

Remarkable

It was great time here in Dubai on vacation I have really enjoyed the food and the atmosphere and their services were totally outstanding.

ADVANTAGESDISADVANTAGES

Outstanding Perfect


10-01-2022

Daphne |   Verified
  United Arab Emirates

Flavorsome

The experience here at this restaurant was delightful, I enjoyed the delicious food and staffs were quite decent, and professionally delivered the services.

ADVANTAGESDISADVANTAGES

Delightful Decent


27-12-2021

Bulbul |   Verified
  United Arab Emirates

Great!

This restaurant is really great. The prices of the food platters served there are so reliable and the service is more than perfect!

ADVANTAGESDISADVANTAGES

Perfect Reliable


20-12-2021

Fawzi |   Verified
  United Arab Emirates

Perfect service!

The service at this restaurant was really perfect. Also, the staff was so professional and attentive!

ADVANTAGESDISADVANTAGES

Attentive Perfect Professional


18-12-2021

Bheemsen |   Verified
  United Arab Emirates

More than amazing!

I would always love to recommend this amazing restaurant. The service was perfect and the food platters were so delicious!

ADVANTAGESDISADVANTAGES

Amazing Perfect Tasty


16-12-2021

Trevor |   Verified
  Spain

Delightful

It was fantastic dining experience here at Dubai, when tried this restaurant, the food was the best perfect in taste and overall it was quite delightful.

ADVANTAGESDISADVANTAGES

Fantastic Tasty


15-12-2021

Utuska |   Verified
  Germany

Very delicious food!

I tried this restaurant once when I was on a vacation in the UAE. The food was so delicious and the service was more than perfect!

ADVANTAGESDISADVANTAGES

Perfect Tasty


15-12-2021

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