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Customer Experience

Customer Experience

513 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Amazing Convenient Cooperative Credible Fast Helpful Reliable Professional Client-oriented
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive

Excellent

26%

Great

4%

Average

0%

Poor

0%

Bad

70%

Description

Dubai Islamic Bank (DIB), established in 1975, is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market.
Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full service Islamic bank and the second largest Islamic bank in the world.
With Group assets in excess of USD 80bln and market capitalization of nearly USD 7bln, the group operates with a workforce of more than 8000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa.
Serving over 3 million customers across the Group, DIB offers an increasing range of innovative Shariah compliant products and services to retail, corporate and institutional clients.

Products and Services
  • Personal
  • Business
  • Corporate Banking
  • Investment
Location

Dubai Islamic Bank - Deira - Dubai - United Arab Emirates

Contact Details
  • https://www.dib.ae/
  • +97142959999
  • [email protected]
  • Al Etihad Road, Main Branch Deira Dubai United Arab Emirates
  • Deira
  • Dubai (UAE)
Social Networks
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Reviews
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Latest Reviews
Marissa
  United Arab Emirates

Zero customer service

I had allot of money taken out of my bank without any prior notice or warning . It was due to not updating my personal information. Which I didn’t know I was meant to do.the bank had deducted 450 each month for the last year and a half without telling me. Not even an sms or an email or a calls never mind even telling me in person whenever I was at the bank.

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Inattentive Incompetent Unreliable Untrustworthy


21-06-2022

Vipin Joseph
  United Arab Emirates

Absolutely unable to reach out…Horrible

customer service contact number never respond properly. Is there any number to contact bank?????

ADVANTAGESDISADVANTAGES

Horrible


13-06-2022

Jamie
  United Arab Emirates

IMPOSSIBLE TO SPEAK TO ANYBODY!!!!!

their virtual assistant on the phone is absolutely useless. it is impossible to get past her and actually speak to a person. I have been trying for 20 minutes just to get past this to create an OTP to set up my online banking. absolutely useless customer service. avoid at all costs.

ADVANTAGESDISADVANTAGES

Ridiculous


25-05-2022

Muna
  United Kingdom

Farouk Peerajade-employee in DIB

Farouk Peerajade for being a great employee in DIB, he helped me in quick, professional , fast and smart way for a second time.

He is not saving any effort to listen and understand to the customer concerns and problems.

Farouk is eager to provide all the options and the solutions.

I really appreciate all the help and support.

Great Job from his side.

ADVANTAGESDISADVANTAGES

Amazing


11-05-2022

Niece
  Belarus

Horrible

Not gonna waste much time….just avoid. Waste of time. Incompetent

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Misleading Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive


11-05-2022

Souad
  United Arab Emirates

Never answer the phone

They never pick up the phone and the virtual assistant doesn’t respond properly 😡😡😡

ADVANTAGESDISADVANTAGES


10-05-2022

Matheo |   Verified
  United Arab Emirates

Client-oriented!

I wanted to know more information regarding the credit card provided by this bank so I contacted the customer service team. They were so helpful and client-oriented as they provided me with all the information needed!

ADVANTAGESDISADVANTAGES

Professional Client-oriented


14-04-2022

UMMAR FAROOK
  India

EARLY SETTLEMENT AND UNFREEZING ACCOUNT VERY VERY TOUGH .

My account freezed during my job change . I applied for early settlement but they are ready to settle.

Nor unfreezing, nor processing early settlement .

Trapped opening account in Dubai Islamic bank.

My salaries are transferring to same account but cant withdraw.

I have no money for daily expense, all savings trapped in account.

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Unfavorable Unprofessional Not Client-oriented


15-03-2022

Galyna
  United Arab Emirates

The worst bank I’ve ever had a deal with

Don’t trust this bank. A lot of frauds with credit cards, no customer support. It’s self-murder to have an account in this bank. I’m trying to close my account more than one month

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Fraudulent Horrible Incompetent Misleading Indecent Not Client-oriented


10-03-2022

Mae
  Philippines

Fund transfer delay

First time to experience a delay on fund transfer, just local transfer. Most fund transfer is received instantly, especially local transfer. But, it’s been days documents were provided by the depository bank that the funds was successfully transferred. and when you call DIB, they will tell you to wait for another working days. Funds is for the purpose of paying bills but at the end their customer will have a hard time due to their poor service.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unreliable Not Client-oriented


04-03-2022

Vinay
  India

Atm card problem

Neither they r giving me me cash nor unblocking my card or issuing no one. Now i am too much disgusting bank

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Expensive Indecent


01-03-2022

Misty
  Philippines

Worst Bank I’m so dissapointed

Had to visit the branch in fujairah to update my KYC because the application is horrible. The main branch office is suppose to help you but they just can’t do anything for updating my file.So dissappointed I will not use DIB ever again.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Horrible Inattentive Incompetent Miserable Terrible Unreliable Untrustworthy Not Client-oriented


12-02-2022

Shamim |   Verified
  United Arab Emirates

Affordable

I enjoy interacting with Dubai Islamic Bank since their customer service staff is always prepared to assist. They’re also constantly eager to respond to all of my questions without hesitation.

ADVANTAGESDISADVANTAGES

Amazing Credible


03-02-2022

Alexei
  United Arab Emirates

Probably the worst banking experience in world

Especially on digital side. No transparency on fees, terrible rates, it just made to make you feel miserable.

ADVANTAGESDISADVANTAGES

Dishonest Messy Miserable Terrible Unpleasant Expensive Not Client-oriented


03-02-2022

Alexei
  United Arab Emirates

Probably the worst banking experience in world

Especially on digital side. No transparency on fees, terrible rates, it just made to make you feel miserable.

ADVANTAGESDISADVANTAGES

Dishonest Messy Miserable Terrible Unpleasant Expensive Not Client-oriented


03-02-2022

Sameem
  Sri Lanka

Customer service

Ussles customer service and customer handling.waiting more than 2 hours not get proper solutions.

ADVANTAGESDISADVANTAGES

Awkward Dangerous Dirty Disappointing Incompetent Messy Nasty Rude Expensive Not Client-oriented


31-01-2022

Maria
  United Arab Emirates

Customer Service

Ive been with DIB bank for 10 years, first time Ive been to Burjuman nearby branch to update for my KYC details because it wont work when im updating it through online.
Again ,They ask me to just update it online which I have explained already that i have done it and it doesnt work.
The guy sitting in sales and service desk told me to just comeback tomorrow and he will update. He is very rude in communicating with people. Not a customer care oriented. I felt disppointed in this branch.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Rude Unfavorable Unprofessional Indecent Not Client-oriented


04-01-2022

Yassine
  United Arab Emirates

Auto Loan

I had the worst experience in buying A new car. I applied to DIB and all documents are provided as requested. The bank has decided to send someone to do a site visit for our office since the company is not listed. However, I was not notified beforehand about this inspection and everyone is on leave for Christmas and new year celebration. Later, the next day, someone called at 9:00Am from a mobile number requesting my personal details and rudely asking me to arrange a meeting for him with the owner and HR of our company at office. He was unfortunately talking to me like an investigator with some rude tone. I tried to understand how come he knew about my request for Auto Loan but he refused to share his name neither the company name. Here, I decided to not share my personal information, such Calls usually fishers or scammers try always to scam.
As result, my request got delayed with DIB and I reported this phone call to DIB.
DIB confirmed that the 3rd party company is only tasked to do a site visit and not requested to play a role of investigator or ask personal details.

We agreed they will send someone else the next day. So I cancelled all my appointments and I waited the whole day until I did a follow up and they said they could not find someone to do a site visit so I have to wait for the next day.

DIB customer service was trying to help but obviously it is something related to internal process and he could not do anything.

ADVANTAGESDISADVANTAGES

Disappointing Unreliable


27-12-2021

Bipin Sharma
  United Arab Emirates

Online banking

Express transfer is taking 1 minutes as per them but it took more then 7 hours.i have done express transfer on 23rd December and next day I got the message that my transfer is failed.today is 27th of December still I am waiting for my money and I don’t when it will be solved even coustomer care also doesn’t know..

ADVANTAGESDISADVANTAGES

Awkward Disappointing Incompetent Rude Unfavorable Unprofessional Expensive Not Tasty



27-12-2021

Sami ul haq
  Pakistan

AVOID!!! They will trap you.

DIB representative gave me the wrong information on credit card interest and the early settlement closure process. Made the installment 4500 instead of 1500 AED per month. I made a complaint it took them 3 weeks to call back and they did basically nothing to resolve instead ask me to arrange more money.

Because of their untrained staff, a customer has to suffer. They had all the call records which indicated that their representative misguided me still did not bother to do anything about it. It’s the worst you can expect.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Scam Unprofessional Unreliable Untrustworthy


01-11-2021

Janna
  Kyrgyzstan

Worst bank! Avoid it!

Worst bank. Worst staff. Lazy staff. Took more than 2 months to get just an NOC to change my mortgage insurance.
This bank was never my choice, Noor bank closed down and passed us to this HORROR.
I’ll do my best to take my business from them asap.. as it takes your time, energy, health to deal with them.
Staff are completely unprofessional, completely lack knowledge on their job, utterly lazy, I had to make complaints, that’s the only time they moved!
They have so many bad reviews, they should be closed down or completely change staff, starting from top managers to teller staff.

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Horrible Inattentive Incompetent Ridiculous Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


28-10-2021

Mira
  United Arab Emirates

Had a very BAD customer Experience

DIB Solutions Hub in Oud Metha – Very politic and unprofessional. Came very early only to be entertained an hour after! NOTE! There’s not even clients nor customer yet. They will let you wait for hours for nonsense chitchatting with their colleagues.
Everyone has their own business to attend – time is very important regardless what nationality you’re in.
So sooo disappointed how they works.. they literally get paid to chitchat.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Unpleasant Unprofessional Indecent


19-10-2021

Rineth
  Philippines

Best Bank Agent

Hi DIB! I would just like to commend Mr. Diya Yousef of Al Ain, DIB, Al Jimi branch. Mr. Diya is very professional, friendly, prompt and very much knowledgeable of how DIB operates. I have been a customer of 9 yrs now and ALL my loan applications are swift and hassle- free. This pandemic season has been challenging but Mr. Diya made things possible. He just assisted me with my top up loan application and I got the money in just 3-4 days!
Mr. Diya keeps in touch with his clients and serves over and beyond his duty. He is trully admirable and is excellent in his job! He’s one of the reasons why I am banking with DIB until now.

If there’s someone who deserves promotion or raise, I would highly recommend Mr. Diya Yousef, Al Jimi, Al Ain branch.

ADVANTAGESDISADVANTAGES


21-09-2021

Arnie |   Verified
  United Arab Emirates

Reliable

I really like dealing with Dubai Islamic Bank as their customer service team is all the time willing to help. Also, they’re always willing to answer all my queries without hesitation.

ADVANTAGESDISADVANTAGES

Helpful Reliable


07-06-2021

Graeme |   Verified
  United Arab Emirates

Helpful team

I had a problem with my Dubai Islamic Bank debit card that I couldn’t withdraw any amount of money! I went to the customer service and they were very helpful, they solved the problem within few minutes only.

ADVANTAGESDISADVANTAGES

Cooperative Helpful


25-05-2021

Cheruano |   Verified
  United Arab Emirates

Fast process

I requested a credit card from Dubai Islamic Bank. They requested a few documents, three days later my card was ready and delivered to my place and activated as well! Very fast and convenient.

ADVANTAGESDISADVANTAGES

Convenient Fast


20-04-2021

Reviews
Marissa
  United Arab Emirates

Zero customer service

I had allot of money taken out of my bank without any prior notice or warning . It was due to not updating my personal information. Which I didn’t know I was meant to do.the bank had deducted 450 each month for the last year and a half without telling me. Not even an sms or an email or a calls never mind even telling me in person whenever I was at the bank.

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Inattentive Incompetent Unreliable Untrustworthy


21-06-2022

Vipin Joseph
  United Arab Emirates

Absolutely unable to reach out…Horrible

customer service contact number never respond properly. Is there any number to contact bank?????

ADVANTAGESDISADVANTAGES

Horrible


13-06-2022

Jamie
  United Arab Emirates

IMPOSSIBLE TO SPEAK TO ANYBODY!!!!!

their virtual assistant on the phone is absolutely useless. it is impossible to get past her and actually speak to a person. I have been trying for 20 minutes just to get past this to create an OTP to set up my online banking. absolutely useless customer service. avoid at all costs.

ADVANTAGESDISADVANTAGES

Ridiculous


25-05-2022

Muna
  United Kingdom

Farouk Peerajade-employee in DIB

Farouk Peerajade for being a great employee in DIB, he helped me in quick, professional , fast and smart way for a second time.

He is not saving any effort to listen and understand to the customer concerns and problems.

Farouk is eager to provide all the options and the solutions.

I really appreciate all the help and support.

Great Job from his side.

ADVANTAGESDISADVANTAGES

Amazing


11-05-2022

Niece
  Belarus

Horrible

Not gonna waste much time….just avoid. Waste of time. Incompetent

ADVANTAGESDISADVANTAGES

Awkward Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Misleading Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive


11-05-2022

Souad
  United Arab Emirates

Never answer the phone

They never pick up the phone and the virtual assistant doesn’t respond properly 😡😡😡

ADVANTAGESDISADVANTAGES


10-05-2022

Matheo |   Verified
  United Arab Emirates

Client-oriented!

I wanted to know more information regarding the credit card provided by this bank so I contacted the customer service team. They were so helpful and client-oriented as they provided me with all the information needed!

ADVANTAGESDISADVANTAGES

Professional Client-oriented


14-04-2022

UMMAR FAROOK
  India

EARLY SETTLEMENT AND UNFREEZING ACCOUNT VERY VERY TOUGH .

My account freezed during my job change . I applied for early settlement but they are ready to settle.

Nor unfreezing, nor processing early settlement .

Trapped opening account in Dubai Islamic bank.

My salaries are transferring to same account but cant withdraw.

I have no money for daily expense, all savings trapped in account.

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Unfavorable Unprofessional Not Client-oriented


15-03-2022

Galyna
  United Arab Emirates

The worst bank I’ve ever had a deal with

Don’t trust this bank. A lot of frauds with credit cards, no customer support. It’s self-murder to have an account in this bank. I’m trying to close my account more than one month

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Fraudulent Horrible Incompetent Misleading Indecent Not Client-oriented


10-03-2022

Mae
  Philippines

Fund transfer delay

First time to experience a delay on fund transfer, just local transfer. Most fund transfer is received instantly, especially local transfer. But, it’s been days documents were provided by the depository bank that the funds was successfully transferred. and when you call DIB, they will tell you to wait for another working days. Funds is for the purpose of paying bills but at the end their customer will have a hard time due to their poor service.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Terrible Unreliable Not Client-oriented


04-03-2022

Vinay
  India

Atm card problem

Neither they r giving me me cash nor unblocking my card or issuing no one. Now i am too much disgusting bank

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Expensive Indecent


01-03-2022

Misty
  Philippines

Worst Bank I’m so dissapointed

Had to visit the branch in fujairah to update my KYC because the application is horrible. The main branch office is suppose to help you but they just can’t do anything for updating my file.So dissappointed I will not use DIB ever again.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Horrible Inattentive Incompetent Miserable Terrible Unreliable Untrustworthy Not Client-oriented


12-02-2022

Shamim |   Verified
  United Arab Emirates

Affordable

I enjoy interacting with Dubai Islamic Bank since their customer service staff is always prepared to assist. They’re also constantly eager to respond to all of my questions without hesitation.

ADVANTAGESDISADVANTAGES

Amazing Credible


03-02-2022

Alexei
  United Arab Emirates

Probably the worst banking experience in world

Especially on digital side. No transparency on fees, terrible rates, it just made to make you feel miserable.

ADVANTAGESDISADVANTAGES

Dishonest Messy Miserable Terrible Unpleasant Expensive Not Client-oriented


03-02-2022

Alexei
  United Arab Emirates

Probably the worst banking experience in world

Especially on digital side. No transparency on fees, terrible rates, it just made to make you feel miserable.

ADVANTAGESDISADVANTAGES

Dishonest Messy Miserable Terrible Unpleasant Expensive Not Client-oriented


03-02-2022

Sameem
  Sri Lanka

Customer service

Ussles customer service and customer handling.waiting more than 2 hours not get proper solutions.

ADVANTAGESDISADVANTAGES

Awkward Dangerous Dirty Disappointing Incompetent Messy Nasty Rude Expensive Not Client-oriented


31-01-2022

Maria
  United Arab Emirates

Customer Service

Ive been with DIB bank for 10 years, first time Ive been to Burjuman nearby branch to update for my KYC details because it wont work when im updating it through online.
Again ,They ask me to just update it online which I have explained already that i have done it and it doesnt work.
The guy sitting in sales and service desk told me to just comeback tomorrow and he will update. He is very rude in communicating with people. Not a customer care oriented. I felt disppointed in this branch.

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Rude Unfavorable Unprofessional Indecent Not Client-oriented


04-01-2022

Yassine
  United Arab Emirates

Auto Loan

I had the worst experience in buying A new car. I applied to DIB and all documents are provided as requested. The bank has decided to send someone to do a site visit for our office since the company is not listed. However, I was not notified beforehand about this inspection and everyone is on leave for Christmas and new year celebration. Later, the next day, someone called at 9:00Am from a mobile number requesting my personal details and rudely asking me to arrange a meeting for him with the owner and HR of our company at office. He was unfortunately talking to me like an investigator with some rude tone. I tried to understand how come he knew about my request for Auto Loan but he refused to share his name neither the company name. Here, I decided to not share my personal information, such Calls usually fishers or scammers try always to scam.
As result, my request got delayed with DIB and I reported this phone call to DIB.
DIB confirmed that the 3rd party company is only tasked to do a site visit and not requested to play a role of investigator or ask personal details.

We agreed they will send someone else the next day. So I cancelled all my appointments and I waited the whole day until I did a follow up and they said they could not find someone to do a site visit so I have to wait for the next day.

DIB customer service was trying to help but obviously it is something related to internal process and he could not do anything.

ADVANTAGESDISADVANTAGES

Disappointing Unreliable


27-12-2021

Bipin Sharma
  United Arab Emirates

Online banking

Express transfer is taking 1 minutes as per them but it took more then 7 hours.i have done express transfer on 23rd December and next day I got the message that my transfer is failed.today is 27th of December still I am waiting for my money and I don’t when it will be solved even coustomer care also doesn’t know..

ADVANTAGESDISADVANTAGES

Awkward Disappointing Incompetent Rude Unfavorable Unprofessional Expensive Not Tasty



27-12-2021

Sami ul haq
  Pakistan

AVOID!!! They will trap you.

DIB representative gave me the wrong information on credit card interest and the early settlement closure process. Made the installment 4500 instead of 1500 AED per month. I made a complaint it took them 3 weeks to call back and they did basically nothing to resolve instead ask me to arrange more money.

Because of their untrained staff, a customer has to suffer. They had all the call records which indicated that their representative misguided me still did not bother to do anything about it. It’s the worst you can expect.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Scam Unprofessional Unreliable Untrustworthy


01-11-2021

Janna
  Kyrgyzstan

Worst bank! Avoid it!

Worst bank. Worst staff. Lazy staff. Took more than 2 months to get just an NOC to change my mortgage insurance.
This bank was never my choice, Noor bank closed down and passed us to this HORROR.
I’ll do my best to take my business from them asap.. as it takes your time, energy, health to deal with them.
Staff are completely unprofessional, completely lack knowledge on their job, utterly lazy, I had to make complaints, that’s the only time they moved!
They have so many bad reviews, they should be closed down or completely change staff, starting from top managers to teller staff.

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Horrible Inattentive Incompetent Ridiculous Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented


28-10-2021

Mira
  United Arab Emirates

Had a very BAD customer Experience

DIB Solutions Hub in Oud Metha – Very politic and unprofessional. Came very early only to be entertained an hour after! NOTE! There’s not even clients nor customer yet. They will let you wait for hours for nonsense chitchatting with their colleagues.
Everyone has their own business to attend – time is very important regardless what nationality you’re in.
So sooo disappointed how they works.. they literally get paid to chitchat.

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Incompetent Unpleasant Unprofessional Indecent


19-10-2021

Rineth
  Philippines

Best Bank Agent

Hi DIB! I would just like to commend Mr. Diya Yousef of Al Ain, DIB, Al Jimi branch. Mr. Diya is very professional, friendly, prompt and very much knowledgeable of how DIB operates. I have been a customer of 9 yrs now and ALL my loan applications are swift and hassle- free. This pandemic season has been challenging but Mr. Diya made things possible. He just assisted me with my top up loan application and I got the money in just 3-4 days!
Mr. Diya keeps in touch with his clients and serves over and beyond his duty. He is trully admirable and is excellent in his job! He’s one of the reasons why I am banking with DIB until now.

If there’s someone who deserves promotion or raise, I would highly recommend Mr. Diya Yousef, Al Jimi, Al Ain branch.

ADVANTAGESDISADVANTAGES


21-09-2021

Arnie |   Verified
  United Arab Emirates

Reliable

I really like dealing with Dubai Islamic Bank as their customer service team is all the time willing to help. Also, they’re always willing to answer all my queries without hesitation.

ADVANTAGESDISADVANTAGES

Helpful Reliable


07-06-2021

Graeme |   Verified
  United Arab Emirates

Helpful team

I had a problem with my Dubai Islamic Bank debit card that I couldn’t withdraw any amount of money! I went to the customer service and they were very helpful, they solved the problem within few minutes only.

ADVANTAGESDISADVANTAGES

Cooperative Helpful


25-05-2021

Cheruano |   Verified
  United Arab Emirates

Fast process

I requested a credit card from Dubai Islamic Bank. They requested a few documents, three days later my card was ready and delivered to my place and activated as well! Very fast and convenient.

ADVANTAGESDISADVANTAGES

Convenient Fast


20-04-2021

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