Dubai Islamic Bank (DIB), established in 1975, is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full service Islamic bank and the second largest Islamic bank in the world. With Group assets in excess of USD 80bln and market capitalization of nearly USD 7bln, the group operates with a workforce of more than 8000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 3 million customers across the Group, DIB offers an increasing range of innovative Shariah compliant products and services to retail, corporate and institutional clients.
MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS
I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials. During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress. If you wish to contact her, the details I used are: Mrs. Tatiana Sorina TEXT : ([email protected])…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.
ADVANTAGES
DISADVANTAGES
Fraudulent
07-08-2026
David Joseph Canada
I’m sharing this to give back …
After losing $170,500 to an online scam, I felt devastated and unsure if I would ever recover my money. A friend recommended Mrs. Melissa Gilbert Agency, and I’m truly grateful I reached out.
Their team was professional, knowledgeable, and very supportive throughout the entire process. They worked diligently to recover my funds and kept me informed every step of the way.
If you’ve experienced a similar situation, I highly recommend contacting them: Email: melissagilbert 601(@) gmail. C om WhatsApp: +44 (778=) 227=60=32
ADVANTAGES
DISADVANTAGES
Scam
07-04-2026
Samera Philippines
Great Customer Service
I am so Amazed with Mr. MJ of Dubai Islamic Bank- Dubai Mall Branch. He is so helpful. I was very stressed coz of the delay of my funds release and he did everything to help me. He even go to his Asst. Manager to give his full service. Thank you, Sir MJ.
Very Poor Customer Service from Staff and Managers
i want to give a feedback on the branch of DIB in Delma Mall, the customer service is very poor and wasting my time for 3 days, taking too long to take customers and solve issues, most of the time the bank staff are talking to each other or playing on the phone.
However, i came to the brach early morning (10:00 am) regarding to request for changing the vehicle installment date from 27th of the month to 10th of the month as i need it to be in this manner, counter 1 in the branch told me this is not accepted and we can not change the date as your salary for the last 3 month ( as per the bank statement from my bank ADCB showing that in october the salary came on 27th) i informed her that, my company is delivering the salary sometimes early like 24, 27, etc, but the actual date is on 30th of the month, however, i am the customer and i want the date to be changed due to my personal arrangements, she told that i can not do that and go to the branch manager to help.
Then i went to the branch manager, she told me the same thing that we can not change the date as per your request, i told her why ?!? This is my right and my request , she did not help and even the way of dealing was not pleasing at all. I informed her that i will give my feedback and review accordingly.
In this regards, i would like to give my feedback on this branch as (0) in different aspects, don’t want to waste more time by visiting the same brach and wasting more time, requesting if you have any secret customer to go and check by yourself and you will see what i am talking about.
Just listen to the recorded call on 03/12/2025 at 09:11 am
ADVANTAGES
DISADVANTAGES
03-12-2025
Jade Ramos Philippines
Very slow customer service
Dubai Islamic bank Headquarter DCC deira branch, worst customer service. They are super slow. Agents in the desk act like theyre busy, but theyre just checking their phone, and clicking mouse. Yaany, why priority computer or call if in front of them, lots of people in the queue. Give the desks to agents who will talk to people, not call center agent. Especially the counter 1 to 5.
ADVANTAGES
DISADVANTAGES
Clean
InattentiveTerrible
18-11-2025
PAULINE United Arab Emirates
VERY RUDE CALL CENTER AGENT
Very bad customer service. The agent I spoke with was aggressive, disrespectful, and completely unhelpful. She refused to transfer me to a supervisor, told me to hang up, and said she wouldn’t process my transaction at all. I filed a complaint through online banking, and after 5 days, I received a call only to be told that the agent did nothing wrong. Shocking response. If this is the standard this bank follows, they shouldn’t expect to retain loyal customers. Extremely disappointed and considering switching banks.
ADVANTAGES
DISADVANTAGES
Disappointing
03-09-2025
Nabeeel Pakistan
Worst Banking Experience
Progress towards worst bank. DIB not leaving a single stone unturn to disappoint me. Customer of DIB since 2014, i can see + feel + experience the downfall in their service. Wish it was easy to transfer my salary account to another bank. ~HIHGLY NOT RECOMMENDED BANK as a customer.
I don’t usually share my thoughts, but I must speak up this time. This company scammed me out of my investment and then vanished. Fortunately, LIlo Grace 75 @ gmail ** COM helped me get my full refund. If you’ve been affected as Kwell, please reach out to them for support. WhatsApp +1=615=414=15=62.
ADVANTAGES
DISADVANTAGES
Advisable
Criminal
13-03-2025
Shailendra Shukla United Arab Emirates
DIB will trap you , Beware with this bank.
DIB is the worst and fake bank, don’t take a credit card from this bank. Dont take a credit card loan with this bank else you will get trapped. This bank issued a credit card on my cell number, which was closed 6 months before, then they called me for the loan on my new cell number with fixed monthly installment. I have returned their loan amount with same months interest in same month. I tried to call the customer care and wasted almost 200 mints to informing then to close my card. Every time customer care was telling OTP has been sent to my old number. I have visited their branch and requested for change the number. week after they didnt do it. now every month they are charging me interest, and i am still behind to change my cell number so that i can login in their worst app and cancel the loan. I have been trapped well by the bank. How could bank issued me a credit card on my number which is closed 6 months back. How they got my new number and offered a loan. Now their system sending OTP my old number. They are kept on charging, even head office not able to help me. Its a trap. So guys don’t take credit card or credit card loan from this cheater bank.
ADVANTAGES
DISADVANTAGES
Well-located
Fraudulent
27-12-2024
J United Arab Emirates
WORST Account opening EVER
I opened an account with them last Nov. 19. I received a notif saying I need to upload required documents on the app but upon opening the app there’s nothing. I tried reaching to their agent via app and told me that they cannot track my status via online, and that I need to send through email my documents. I did but I receive NO RESPONSE OR ACKNOWLEDGEMENT FROM THEM. Then I reached out again and was told that I need to call to their customer service. I called the customer service how many times already and WASTED CREDITS ON CALLING THEM only to be told that they will activate it in 2 working days. GUESS WHAT? IT’S BEEN 2 WEEKS AND MY ACCOUNT IS STILL NOT ACTIVATED. I AM SO FRUSTRATED I WENT TO THE BRANCH AND WAS TOLD THAT I NEED TO GO TO THE MAIN BRANCH TO CHECK MY ACCOUNT STATUS. PERFECT. DON’T EVER EVER OPEN AN ACCOUNT WITH THEM because it takes forever!
THE WORST BANK in UAE, don’t engage with this bank. DIB staffs are CLOWNS and they are treating customers as a JOKE. I have visited the branch 5 times from Sept. 2 to Sept. 24 to inquire why my car mortgage is still not released and today I got the worst response a customer can have “IT IS NOT MY JOB TO INFORM YOU THE STATUS OF YOUR APPLICATION” by the way this comes from the branch manager. A very good example of customer service, GOOD JOB DIB. My simple question is, if this is not your job then what is your job. The bank is nothing without the customer, the time a customer enters the bank you CLOWNS already have a job and that is to provide customer service because without us (the customer) you CLOWNS are nothing. No wonder the reviews of this bank is very low…… PLEASE STAY AWAY FROM THIS WORST BANK!!
I always face same issue, there is no enough customer service employees in the DIB Altwar branch. If you have any issue in the bank and you need to visit the branch you have to wait at least two hours for your turn. This is unacceptable.
ADVANTAGES
DISADVANTAGES
Unprofessional
06-08-2024
ANEESA ASHRAF India
cutting the amount from my account without any reason
iam a dib customer using the card for one year, am very disappointed even when we try to call their customer service it take more than 20-30 minute to connect if its connected too they are not able to clear our issues, they are just telling they will connect to the higher authority, but they don’t ,we will be waiting in the line for more than 30 minutes we are also working people why they are wasting our time what is the use of this customer service i just want to close this account and i will never recommend this bank to anyone anymore even the bank authorities don’t have an explanation why they are cutting a charge from my money
I request an urgent call from a human representative to address this issue promptly. If this matter is not resolved immediately, I will have no choice but to withdraw my funds and close my account with Dubai Islamic Bank.
Please treat this request with the utmost urgency and contact me at your earliest convenience.
Thank you for your prompt attention to this matter.
Richa sharma
0562028495
ADVANTAGES
DISADVANTAGES
Disappointing
30-06-2024
Muthu United Arab Emirates
Customer service does not exists and very difficult to contact them
Money transfer not credited since 5 days and they have worst system and customer service.
ADVANTAGES
DISADVANTAGES
Disappointing
27-06-2024
Osman Sesay Sierra Leone
Salary Not Credited😡😡😡😡😡
My company had already transferred my salary from the 25-06-2024 now it’s the 27th still I didn’t get credited they keep saying it’ll be credited withing a couple of hours but yet nothing. Misleading and lying to the customers I’ve been with this bank for almost 6yrs noww! Very disappointed! How can you do a maintenance at the end of the mo th when you’ve to do transactions??? Who does that??😡😡😡😡
My company had already transferred my salary from the 25-06-2024 now it’s the 27th still I didn’t get credited they keep saying it’ll be credited withing a couple of hours but yet nothing. Misleading and lying to the customers I’ve been with this bank for almost 6yrs noww! Very disappointed! How can you do a maintenance at the end of the mo th when you’ve to do transactions??? Who does that??😡😡😡😡
Worst and slowest and realy bad service no respect to the castomer only the agents need there own benefit
ADVANTAGES
DISADVANTAGES
DisappointingIncompetentUnprofessional
22-06-2024
May Armenia
A BIG NO TO THIS BANK
This is the worst bank! It has been 5 days and until now I did not receive the inward transfer. They cannot handle inward transfers, their system is always under maintenance and they are withholding the money of their customers. This bank is not reliable and very slow. Better to open from other banks who are always improving the customers satisfaction. A BIG NO TO THIS BANK GUYS.
IVE BEEN A CUSTOMER OF DIB BANK, AND LET ME TELL YOU, THEY ARE THE WORST BY FAR. ONLINE OR ATM TRANSACTIONS – EVERYTHING IS SUPER SLOW, AND TRANSACTIONS DONT NORMALLY GET TRANSFERRED RIGHT AWAY, MOST TIMES, ITS REJECTED FOR SOME REASON YOU ARE NOT EVEN INFORMED UNTIL YOU LOG IN TO YOUR ACCOUNT. CUSTOMER SERVICE DOESNT HELP MUCH. JUST OVERALL DISAPPOINTING.
ADVANTAGES
DISADVANTAGES
Disappointing
19-06-2024
Milan Krstajic United Arab Emirates
Avoid at any cost
Avoid at any cost, this bank is misleading, cheating, charging some crazy amounts in commissions and interest. And you absolutely never ever get any clear answer and reply from them
This bank has been incredibly disappointing. They seem to invent new fees without explanation, and their customer service is practically non-existent. It’s nearly impossible to get through to them, let alone receive a callback. Save yourself the headache and avoid this bank at all costs.
ADVANTAGES
DISADVANTAGES
17-05-2024
David United Arab Emirates
Car loans
Sold my car to a buyer who used a car loan. I was supposed to receive payment within 2 days. Now been 3 weeks. Calls and messages are ignored. No help whatsoever. Forced to put a star rating but ignore. There is nothing good to say about this bank.
Very bad experience specially in Sahara center branch reception lady and The managers there don’t know how to talk I had spend hours there and at the end my service didn’t complete cuz of the attitude of the manager although I used to do the same service before in Dubai mall but still he refuses to help me out . Bad behaviour and bad customer service I don’t advise going through any further deals with this bank
ADVANTAGES
DISADVANTAGES
28-03-2024
ronavel Philippines
worst service no heart for customer only good in taking money
customer service and finance department is the worst service you will get on this bank. they will just give you instructions which is not helpful at all. Hello dubai islamic you guys doesnt have heart for your customer you still keepin my end of service money and still getting my monthly salary deduction you dont have exceptions you guys deserved KARMA im not here only to work and give my salary to you guys 😡😡😡 no heart for customer
ADVANTAGES
DISADVANTAGES
DisappointingUnfavorableUnprofessional
21-03-2024
Rose Philippines
No help st all!!
The worst experience with a bank customer service ever! The stupid AI keeps on disconnecting call and will take more than 10 times to reach an actual person. But even when reaching an actual person, either they don’t speak english well or they lack product knowledge as they keep on putting call on hold for simple questions, ending up with no resolution! I am not a complainer but this time they pissed me off. I had to call raming to reach people in the call center, after trying several dials, call drops from the AI, then reaching the live person just to get an answer “UNFORTUNATELY WE CANNOT HELP YOU WITH ANYTHING!” like really?!
very disappointed this bank can will easily encourage you to transfer your account to them and promise you in initial application with a certain amount but when you have submitted already your requirement meaning you already committed and you cannot able to withdraw your application cause you already spend time and you are indeed in need they will take advantage on it.
At the end of the day you will not get the amount you ask but the amount of the charges will be the same.
In addition if you do salary advance with them they will take the payment prior to the due even its 10 or more days still on the due date and they will directly remove your access for salary advance upon getting the money.
That is the best crook thing to do, not recommended bank i will just finish my loan and closed and change may bank and inform all my colleague not to bank with DIB.
ADVANTAGES
DISADVANTAGES
DisappointingDishonestUnprofessional
08-02-2024
Karol Kairouz United Arab Emirates
The worst customer service on earth
customer service minus zero – they tell you they log a ticket for your query and nobody ever gets back to you. Never share useful information if you have a case like auto- finance, credit card issues. They leave it unanswered.
ADVANTAGES
DISADVANTAGES
07-02-2024
BIMSARA MAYADUNNE Sri Lanka
Blocked my account
Bank freeze my funds without informing me for there fault that they didn’t get my all the details while opening the account which I Did one year ago.They have freeze my account exactly on my salary day now I’m very disappointed and in in trouble without money even after I have my salary.very disappointed DIB
DIB Deira main brach has the slowest bank service I have ever experienced. They have tons of open counters but only one counter is working for settlement. I spoke with their manager in the customer service because I am very very sick and I have waited for 1& half hour already, the manager sarcastically asked me “only one and half hour?” And the he said that I can go to other branch, (at 12:30pm you will advise your customer to go to other branch and you know that all branches are closing at 2pm and not all branches will process final settlement. He also told me that the guy that waiting was also came from the hospital. The most unbelievable unrealistic bank experience. I know DIB will only ignore this…
ADVANTAGES
DISADVANTAGES
Incompetent
25-01-2024
Haroon Hameed Pakistan
5 hours waiting for quarry
waiting since 12:54 in que still my number is not in line…so embarrassing to wait for more than 4 hours.
ADVANTAGES
DISADVANTAGES
HonestClean
IncompetentOrdinaryRudeUnpleasantUnprofessional
21-12-2023
unknown United Arab Emirates
Incomparable worst service
As I am a customer of DIB for more than 10 years, when I changed my job they blocked my credit card and I fully paid the dues. I also requested to cancel my credit card. But not yet cancelled and now after 6/7 months they are sending messages to pay the charges 100 AED and after one week it become 200 and after 15 days it become 400. This is the best answer how they are cheating the customers.
ADVANTAGES
DISADVANTAGES
Untrustworthy
19-12-2023
Nikkita United Arab Emirates
Worst Customer Service
I just got delayed with the installment payment for my car loan and it is the first time. An agent calls me on 20th November 2023 for a reminder and I told him that I will make the payment once I receive my salary by 30th November or 1st December as I am 38 weeks pregnant and was in hospital for emergency. He then told me bank will not wait until end of the month and suggested i borrow money from friends so I can make the payment. And then again calls me on 29th November and I told the agent that I was on my way to the bank to settle the outstanding payment unfortunately I was again hospitalized due to my baby’s condition with my pregnancy and was not able to make the payment. This agent then sends me a sarcastic whatsapp message of i was still on the road to make the payment and I told him honestly that he didn’t have to be rude but the end of the conversation was a threat on me and this agent said that because of my message, the bank will then file a case against me tomorrow – 30th November – just because I told him that he didn’t have to be rude to clients.
They don’t care about their clients and all they care is money. They even deducted AED 200+ from my account as “maintaning balance” of AED 26.25 which was every month from February 2023 to October 2023 which I was not aware of.
ATM machine all not works all the time if deposit it will take money and will say error then you wait for 10 days to get your money in account.they are using our money for 10 days and will always say it’s procedure.
Very bad service.
ADVANTAGES
DISADVANTAGES
Not Client-oriented
29-10-2023
Dk singh India
Your call centre is very bad
I’m trying to call Dib call center but the guys is not answering its long time I was Los my money to call but no body answering is very bad service I’m not recommended to anyone’s to open account with dib is very bad. Even now when I was visit in Al wahda mall dib is closed but the Google opening time from 8 am to 12.30 pm but is closed
ADVANTAGES
DISADVANTAGES
Decent
Dirty
27-10-2023
Charmz United Arab Emirates
Worst customer service
Worst Customer service ever! Unreliable staffs and waiting time is so long! When you comeu at 6pm, there is no assurance that you will get served even their closing time is 9:30pm. Ridiculous bank service
Worst Customer service ever! Unreliable staffs and waiting time is so long! When you comeu at 6pm, there is no assurance that you will get served even their closing time is 9:30pm. Ridiculous bank service
Horrible experience with DUBAI ISLAMIC BANK. Hidden fees, outdated tech, and terrible customer service. Dealing with fraud was a nightmare. Avoid at all costs!
ADVANTAGES
DISADVANTAGES
Satisfying
Fraudulent
02-08-2023
ali United Arab Emirates
Kachra Bank
O My God – Worse bank ever in UAE – they will put you on hold to talk with customer care for 1 hours – virtual assistant is drama.
They did not give me NOC Letter because I have pending amount in my DIB credit card they advice me to clear and close all even the credit card. I like using DIB credit card I only request to transfer current account and make dib a saving account. Time is 11:00 – 12:40 07/18/2023. It is counter 4 and 7. Now they advice me to close all my account even credit card even I don’t have loan. They are losing there customer.
ADVANTAGES
DISADVANTAGES
Clean
Dishonest
18-07-2023
Shahur shaikh India
Account blocked
They blocked my account after I got my end of service benefits and after getting 1 salary from the new company they still didn’t release my settlement and says I need to submit the documents to the bank They said before just the salary certificate is required to unblock the account
ADVANTAGES
DISADVANTAGES
InattentiveMisleadingUntrustworthyExpensive
12-07-2023
kathiravan pugazhenthi India
Debited my account balance and not able to reach customer care
AED 26.5 debited from account for past 3 months. And i try to reach Customer care, i can’t able to talk to customer care representative. One of the worst bank is DIB
Very Worst Bank that Eats Customers Money through hidden charges and tricks.
I am a DIB customer for more than 6 years to date. I hold two credit cards from DIB AED 5000 & AED 10000 as limit per card. The time I used it is very often. And during the pandemic, it crossed the limit due to late payment. However, for the last two years, I receives my salary to DIB before my due date which is the 3rd of every month. As my salary is credited to my DIB account the bank debts a good sum of amt as payment towards Credit Cards and withdraw cash which is left in my AC after credit card payment. If I calculate the bank had deducted a sum of AMT which is more the card limit for both cards but still, I am having outstanding and paying monthly. When I check the statement recently it shows lots of hidden charges and fine which was not told by the bank. The bank deducts a good amt from my salary towards credit card payments before the due date and then aging charges me with a ridiculous late fee. What they do is that eg; suppose my minimum due is 1500 bank deducts less than 1500 as a monthly payment and charges a fine for not paying the minimum amt in full. As am not that aware of the credit card usage they utilized me well. However, I contacted Collection on 24th May 2023 for settlement a lady call me and agreed to grant me a settlement plan and I signed and revert the documents which she sent to me and the first installment was said to start on 3rd of July 2023. Unfortunately, when my salary credit was on the 29th of May again a sum of AED 1617 was deducted toward card payment. I called customer care they said no settlement scheme is activated for you. I called that lady on her direct number, and then she asks me did you send me the document? Am busy now, I will call you after 5 minutes. Now it’s more than a week no calls no reply emails from DIB collections. If that lady processed my request on that exact day. 30th of May my company credited my leave salary to DIB AC. My company transfers cash through their bank. And occurred an error that the amount was transferred as the end of salary benefit so the DIB freeze my account. And the sum of AED 3600 my leave salary was also debited by the bank to pay the cards outstanding. The most terrifying thing is that I contacted the collections department via email and phone call but no reply from them. They sent me an email regarding the EOSB I sent a reply mentioning my concerns but to date no reply. I hold my call on DIB collections for more than 45 min no one attended the call. In UAE a lot of people leave the country without repaying their loan or credit card liabilities. Here I am trying to contact them to settle my outstanding amount but the DIB is not answering to me or helping me. The above said are all true and I will share the email which is received and sent to DIB also the statements. Very worst bank. I am passing my experience with DIB to my other know friends so that they can choose another good bank and save their pockets from DIB money hunters.
I am trying to get the outstanding amount to repay as installments, because DIB already debited AED 3955.15 towards my one credit card which is having 5000 as limit. And this AED 3955.15 is been deducted as AED 988.73 on 29th May and AED 2966.42 on 3rd June which means before the due date of the payment DIB took a good amount from me and when i check the statement today 10/6/2023 its shows late fee. why? and the AED 988.73, AED 2966.42 i couldn’t see on this month statement fraudulent banking service no one to ask or support ordinary people like me who are been trapped in worst bank like DIB. If we call customer care it takes more than 15min to connect to an agent, but there are some good agents gently reply to us and helping, in the end they are also employee to DIB so they cannot help us pointing out the truth behind such hidden charges and unnecessary deduction of cash because it will affect their career.
It’s very bad babk and It’s very racist and they don’t care about customers, time or money. They care about money and how they deceive you
ADVANTAGES
DISADVANTAGES
Dirty
08-06-2023
Zahid iqbal Pakistan
Fraud account
Worst ever bank in UAE
I just want to share a feed back about the DIB bank policy when it comes to scamming and a fraud. Incident happen last May 8 2023 i was in my office when i recieved a non stop SMS using my account a continues purchase which is no chance to call the bank..when i got the chance to call i let them know someone using my account.they block my card and replace it.the day i report the incident they told me they will call me back.but NO one call me im the one calling them for follw up.and one agent told me i share my OTP and slam the phone down after informing me. I file a case in ecrime as they have told me it is only means that your cyber security to protect one person account is not doing there job.mind you if the owner is the one purchasing 1 time purchase only it only means the scammer is trying if you will block the said account but NO they leave it like that and it happen in malaysia how that i shared the OTP which is i havent recieve even one.
Some agent said its a purchase tapping in machine some said i share the OTP..your bank is not safe to keep the saving at all because of how you handle this kind of fraud how on earth i will share the OTP to someone just like that.im not sumn and stupid to do that as you always sending the reminder as well not to share any of our personal information or anything can be used againt us.
If your bank cannot protect our account/Money where will be safe place to keep..this is really a bad experience in your bank..but if its credit card and its the bank money you will work hard to investigate but because its not from your side you will just simply blaming the person that we share things that we should not share.(i.e OTP) this should be lesson learn that even your cyber security should know better its there job to protect your system.the money is my hard work earn my sweat and blood not from the road. You know that very well.
Today I receive a call from bank they told me that I share the OTP and they cut the call
Waiting line is soo long and the staff work very slowly. I am very disappointed. I will definitely change my bank to any other than DIB
ADVANTAGES
DISADVANTAGES
26-04-2023
Ibrahim United Arab Emirates
Worst online banking service in UAE
Even though it’s one the oldest bank in UAE But unfortunately worse online banking services and customer care services . Literarily for everything you have visit the bank nothing can be done thru the customer service and online banking .
ADVANTAGES
DISADVANTAGES
Clean
Unprofessional
25-04-2023
nizar United Arab Emirates
Worst customer service i experienced ever
very bad customer service I never experienced before this much worst customer service more than 1 hr I was try to get a customer service representative
ADVANTAGES
DISADVANTAGES
05-12-2022
Haithem kaabi United Arab Emirates
Bad service
This is the very bad experience in all my life Very bad customer service in dalma mall branche and ther is no any respect from the staff they treat customers with contempt.. really veeeerry bad service
ADVANTAGES
DISADVANTAGES
DirtyMessyMiserable
29-10-2022
Cli United Arab Emirates
Blocking of a credit card without informing the customer
The experience I had with Dubai Islamic Bank was terrible since they blocked my card without informing me and for no apparent reason, which disrupted my entire day calling their customer service and wasting my time as a result of what they did, issues are not being resolved immediately.. ., they should inform clients in advance if they intend to block the card!!!!!!!!!!!!!!!!!!
ADVANTAGES
DISADVANTAGES
DisappointingTerribleNot Client-oriented
30-09-2022
Jaffar United Arab Emirates
Worst Service
Unbelievably bad service. Can’t even find the words to explain how bad the service is. From staff members calling (priority) clients brother to only communicating via WhatsApp to false promises and worst of all, no one cares.
My Husband transfer money through Dubai Islamic bank to Sohar bank Salalah branch on 2nd September 2022 . 1000 DHS debited from the Account till now its not credited in Sohar bank account . When we contact the customer service they said to raise the complaint . Now it is around 20 days(20.09.2022) no reply from their side . We don’t know where the cash gone . There is no proper reply from bank side . Pls don’t trust them .
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
20-09-2022
Abdul Salam United Arab Emirates
Worst bank
Worst bank n uae Staff attitude like Customer is a beggar Almost 99 percent staffs are rude if go any branch it’s same
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
02-09-2022
Abdul Salam United Arab Emirates
Worst bank
Worst bank n uae Staff attitude like Customer is a beggar Almost 99 percent staffs are rude if go any branch it’s same
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
02-09-2022
Deep United Arab Emirates
Bad customer service
Need to wait for a very long time to solve the issue. Worst bank ever.
very bad customer service, never reply and not helpful at all
ADVANTAGES
DISADVANTAGES
18-08-2022
Lorraine Philippines
Unprofessional and Dissapointing Customer Service
Not worth it to open an account and list with them. Totally upset and disappointed with their customer service. They could have informed in a better way if we need more requirements. Seems they dont want clients at all.
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
02-08-2022
Peter Gross Germany
Worst bank in UAE
I don’t know where to begin – this bank is the worst in the UAE. No service, excessive fees, no disclosure, funds are blocked all of a sudden (these funds were in the acct for months). Customer service does not exist here, extremely disappointing and it does not leave a good reputation on the UAE as an otherwise excellent place to live and do business in.
Now for the past two weeks am going to branch of Dubai mall to open a current account and get a cheque book every time I go I have to do it in online weather the system is accepting or not. If I go back and show the system doesn’t support ask me to reach the branch they will say we will update now and come after 2 days or 4 days. I have wested my 2 weeks to get a cheque book when went today it’s took 45 minutes to reach the counter and the lady said same words again we updated the system come after 4 days. Seriously?? Is that a joke? Your customer service is sucks no amy professional team to help and solve the problem. I swear it is my mistake to choose this bank among the other bank and been a customer for last 4 years it’s a good treatment which I got. I urge my friends and whoever want to choose this bank please do not choose it because west of time they don’t value the customers they have their own way to value themselves then the customers.
ADVANTAGES
DISADVANTAGES
Client-oriented
Horrible
23-07-2022
RAJASEKAR India
login online mobile bank
I FORGOT MY PASSWORD AND USERNAME .HE HLEP WITH NICELY AND MORE COMFORTABLE. NAME-ASIF
ADVANTAGES
DISADVANTAGES
Helpful
22-06-2022
Marissa United Arab Emirates
Zero customer service
I had allot of money taken out of my bank without any prior notice or warning . It was due to not updating my personal information. Which I didn’t know I was meant to do.the bank had deducted 450 each month for the last year and a half without telling me. Not even an sms or an email or a calls never mind even telling me in person whenever I was at the bank.
customer service contact number never respond properly. Is there any number to contact bank?????
ADVANTAGES
DISADVANTAGES
Horrible
13-06-2022
Jamie United Arab Emirates
IMPOSSIBLE TO SPEAK TO ANYBODY!!!!!
their virtual assistant on the phone is absolutely useless. it is impossible to get past her and actually speak to a person. I have been trying for 20 minutes just to get past this to create an OTP to set up my online banking. absolutely useless customer service. avoid at all costs.
ADVANTAGES
DISADVANTAGES
Ridiculous
25-05-2022
Muna United Kingdom
Farouk Peerajade-employee in DIB
Farouk Peerajade for being a great employee in DIB, he helped me in quick, professional , fast and smart way for a second time.
He is not saving any effort to listen and understand to the customer concerns and problems.
Farouk is eager to provide all the options and the solutions.
I really appreciate all the help and support.
Great Job from his side.
ADVANTAGES
DISADVANTAGES
Amazing
11-05-2022
Niece Belarus
Horrible
Not gonna waste much time….just avoid. Waste of time. Incompetent
They never pick up the phone and the virtual assistant doesn’t respond properly 😡😡😡
ADVANTAGES
DISADVANTAGES
10-05-2022
Matheo | Verified United Arab Emirates
Client-oriented!
I wanted to know more information regarding the credit card provided by this bank so I contacted the customer service team. They were so helpful and client-oriented as they provided me with all the information needed!
ADVANTAGES
DISADVANTAGES
ProfessionalClient-oriented
14-04-2022
UMMAR FAROOK India
EARLY SETTLEMENT AND UNFREEZING ACCOUNT VERY VERY TOUGH .
My account freezed during my job change . I applied for early settlement but they are ready to settle.
Nor unfreezing, nor processing early settlement .
Trapped opening account in Dubai Islamic bank.
My salaries are transferring to same account but cant withdraw.
I have no money for daily expense, all savings trapped in account.
Don’t trust this bank. A lot of frauds with credit cards, no customer support. It’s self-murder to have an account in this bank. I’m trying to close my account more than one month
First time to experience a delay on fund transfer, just local transfer. Most fund transfer is received instantly, especially local transfer. But, it’s been days documents were provided by the depository bank that the funds was successfully transferred. and when you call DIB, they will tell you to wait for another working days. Funds is for the purpose of paying bills but at the end their customer will have a hard time due to their poor service.
Had to visit the branch in fujairah to update my KYC because the application is horrible. The main branch office is suppose to help you but they just can’t do anything for updating my file.So dissappointed I will not use DIB ever again.
I enjoy interacting with Dubai Islamic Bank since their customer service staff is always prepared to assist. They’re also constantly eager to respond to all of my questions without hesitation.
ADVANTAGES
DISADVANTAGES
AmazingCredible
03-02-2022
Alexei United Arab Emirates
Probably the worst banking experience in world
Especially on digital side. No transparency on fees, terrible rates, it just made to make you feel miserable.
Ive been with DIB bank for 10 years, first time Ive been to Burjuman nearby branch to update for my KYC details because it wont work when im updating it through online. Again ,They ask me to just update it online which I have explained already that i have done it and it doesnt work. The guy sitting in sales and service desk told me to just comeback tomorrow and he will update. He is very rude in communicating with people. Not a customer care oriented. I felt disppointed in this branch.
I had the worst experience in buying A new car. I applied to DIB and all documents are provided as requested. The bank has decided to send someone to do a site visit for our office since the company is not listed. However, I was not notified beforehand about this inspection and everyone is on leave for Christmas and new year celebration. Later, the next day, someone called at 9:00Am from a mobile number requesting my personal details and rudely asking me to arrange a meeting for him with the owner and HR of our company at office. He was unfortunately talking to me like an investigator with some rude tone. I tried to understand how come he knew about my request for Auto Loan but he refused to share his name neither the company name. Here, I decided to not share my personal information, such Calls usually fishers or scammers try always to scam. As result, my request got delayed with DIB and I reported this phone call to DIB. DIB confirmed that the 3rd party company is only tasked to do a site visit and not requested to play a role of investigator or ask personal details.
We agreed they will send someone else the next day. So I cancelled all my appointments and I waited the whole day until I did a follow up and they said they could not find someone to do a site visit so I have to wait for the next day.
DIB customer service was trying to help but obviously it is something related to internal process and he could not do anything.
ADVANTAGES
DISADVANTAGES
DisappointingUnreliable
27-12-2021
Bipin Sharma United Arab Emirates
Online banking
Express transfer is taking 1 minutes as per them but it took more then 7 hours.i have done express transfer on 23rd December and next day I got the message that my transfer is failed.today is 27th of December still I am waiting for my money and I don’t when it will be solved even coustomer care also doesn’t know..
DIB representative gave me the wrong information on credit card interest and the early settlement closure process. Made the installment 4500 instead of 1500 AED per month. I made a complaint it took them 3 weeks to call back and they did basically nothing to resolve instead ask me to arrange more money.
Because of their untrained staff, a customer has to suffer. They had all the call records which indicated that their representative misguided me still did not bother to do anything about it. It’s the worst you can expect.
Worst bank. Worst staff. Lazy staff. Took more than 2 months to get just an NOC to change my mortgage insurance. This bank was never my choice, Noor bank closed down and passed us to this HORROR. I’ll do my best to take my business from them asap.. as it takes your time, energy, health to deal with them. Staff are completely unprofessional, completely lack knowledge on their job, utterly lazy, I had to make complaints, that’s the only time they moved! They have so many bad reviews, they should be closed down or completely change staff, starting from top managers to teller staff.
DIB Solutions Hub in Oud Metha – Very politic and unprofessional. Came very early only to be entertained an hour after! NOTE! There’s not even clients nor customer yet. They will let you wait for hours for nonsense chitchatting with their colleagues. Everyone has their own business to attend – time is very important regardless what nationality you’re in. So sooo disappointed how they works.. they literally get paid to chitchat.
Hi DIB! I would just like to commend Mr. Diya Yousef of Al Ain, DIB, Al Jimi branch. Mr. Diya is very professional, friendly, prompt and very much knowledgeable of how DIB operates. I have been a customer of 9 yrs now and ALL my loan applications are swift and hassle- free. This pandemic season has been challenging but Mr. Diya made things possible. He just assisted me with my top up loan application and I got the money in just 3-4 days! Mr. Diya keeps in touch with his clients and serves over and beyond his duty. He is trully admirable and is excellent in his job! He’s one of the reasons why I am banking with DIB until now.
If there’s someone who deserves promotion or raise, I would highly recommend Mr. Diya Yousef, Al Jimi, Al Ain branch.
ADVANTAGES
DISADVANTAGES
21-09-2021
Arnie | Verified United Arab Emirates
Reliable
I really like dealing with Dubai Islamic Bank as their customer service team is all the time willing to help. Also, they’re always willing to answer all my queries without hesitation.
ADVANTAGES
DISADVANTAGES
HelpfulReliable
07-06-2021
Graeme | Verified United Arab Emirates
Helpful team
I had a problem with my Dubai Islamic Bank debit card that I couldn’t withdraw any amount of money! I went to the customer service and they were very helpful, they solved the problem within few minutes only.
ADVANTAGES
DISADVANTAGES
CooperativeHelpful
25-05-2021
Cheruano | Verified United Arab Emirates
Fast process
I requested a credit card from Dubai Islamic Bank. They requested a few documents, three days later my card was ready and delivered to my place and activated as well! Very fast and convenient.
ADVANTAGES
DISADVANTAGES
ConvenientFast
20-04-2021
Ad
Reviews
Russell Hornsby United Arab Emirates
MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS
I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials. During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress. If you wish to contact her, the details I used are: Mrs. Tatiana Sorina TEXT : ([email protected])…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.
ADVANTAGES
DISADVANTAGES
Fraudulent
07-08-2026
David Joseph Canada
I’m sharing this to give back …
After losing $170,500 to an online scam, I felt devastated and unsure if I would ever recover my money. A friend recommended Mrs. Melissa Gilbert Agency, and I’m truly grateful I reached out.
Their team was professional, knowledgeable, and very supportive throughout the entire process. They worked diligently to recover my funds and kept me informed every step of the way.
If you’ve experienced a similar situation, I highly recommend contacting them: Email: melissagilbert 601(@) gmail. C om WhatsApp: +44 (778=) 227=60=32
ADVANTAGES
DISADVANTAGES
Scam
07-04-2026
Samera Philippines
Great Customer Service
I am so Amazed with Mr. MJ of Dubai Islamic Bank- Dubai Mall Branch. He is so helpful. I was very stressed coz of the delay of my funds release and he did everything to help me. He even go to his Asst. Manager to give his full service. Thank you, Sir MJ.
Very Poor Customer Service from Staff and Managers
i want to give a feedback on the branch of DIB in Delma Mall, the customer service is very poor and wasting my time for 3 days, taking too long to take customers and solve issues, most of the time the bank staff are talking to each other or playing on the phone.
However, i came to the brach early morning (10:00 am) regarding to request for changing the vehicle installment date from 27th of the month to 10th of the month as i need it to be in this manner, counter 1 in the branch told me this is not accepted and we can not change the date as your salary for the last 3 month ( as per the bank statement from my bank ADCB showing that in october the salary came on 27th) i informed her that, my company is delivering the salary sometimes early like 24, 27, etc, but the actual date is on 30th of the month, however, i am the customer and i want the date to be changed due to my personal arrangements, she told that i can not do that and go to the branch manager to help.
Then i went to the branch manager, she told me the same thing that we can not change the date as per your request, i told her why ?!? This is my right and my request , she did not help and even the way of dealing was not pleasing at all. I informed her that i will give my feedback and review accordingly.
In this regards, i would like to give my feedback on this branch as (0) in different aspects, don’t want to waste more time by visiting the same brach and wasting more time, requesting if you have any secret customer to go and check by yourself and you will see what i am talking about.
Just listen to the recorded call on 03/12/2025 at 09:11 am
ADVANTAGES
DISADVANTAGES
03-12-2025
Jade Ramos Philippines
Very slow customer service
Dubai Islamic bank Headquarter DCC deira branch, worst customer service. They are super slow. Agents in the desk act like theyre busy, but theyre just checking their phone, and clicking mouse. Yaany, why priority computer or call if in front of them, lots of people in the queue. Give the desks to agents who will talk to people, not call center agent. Especially the counter 1 to 5.
ADVANTAGES
DISADVANTAGES
Clean
InattentiveTerrible
18-11-2025
PAULINE United Arab Emirates
VERY RUDE CALL CENTER AGENT
Very bad customer service. The agent I spoke with was aggressive, disrespectful, and completely unhelpful. She refused to transfer me to a supervisor, told me to hang up, and said she wouldn’t process my transaction at all. I filed a complaint through online banking, and after 5 days, I received a call only to be told that the agent did nothing wrong. Shocking response. If this is the standard this bank follows, they shouldn’t expect to retain loyal customers. Extremely disappointed and considering switching banks.
ADVANTAGES
DISADVANTAGES
Disappointing
03-09-2025
Nabeeel Pakistan
Worst Banking Experience
Progress towards worst bank. DIB not leaving a single stone unturn to disappoint me. Customer of DIB since 2014, i can see + feel + experience the downfall in their service. Wish it was easy to transfer my salary account to another bank. ~HIHGLY NOT RECOMMENDED BANK as a customer.
I don’t usually share my thoughts, but I must speak up this time. This company scammed me out of my investment and then vanished. Fortunately, LIlo Grace 75 @ gmail ** COM helped me get my full refund. If you’ve been affected as Kwell, please reach out to them for support. WhatsApp +1=615=414=15=62.
ADVANTAGES
DISADVANTAGES
Advisable
Criminal
13-03-2025
Shailendra Shukla United Arab Emirates
DIB will trap you , Beware with this bank.
DIB is the worst and fake bank, don’t take a credit card from this bank. Dont take a credit card loan with this bank else you will get trapped. This bank issued a credit card on my cell number, which was closed 6 months before, then they called me for the loan on my new cell number with fixed monthly installment. I have returned their loan amount with same months interest in same month. I tried to call the customer care and wasted almost 200 mints to informing then to close my card. Every time customer care was telling OTP has been sent to my old number. I have visited their branch and requested for change the number. week after they didnt do it. now every month they are charging me interest, and i am still behind to change my cell number so that i can login in their worst app and cancel the loan. I have been trapped well by the bank. How could bank issued me a credit card on my number which is closed 6 months back. How they got my new number and offered a loan. Now their system sending OTP my old number. They are kept on charging, even head office not able to help me. Its a trap. So guys don’t take credit card or credit card loan from this cheater bank.
ADVANTAGES
DISADVANTAGES
Well-located
Fraudulent
27-12-2024
J United Arab Emirates
WORST Account opening EVER
I opened an account with them last Nov. 19. I received a notif saying I need to upload required documents on the app but upon opening the app there’s nothing. I tried reaching to their agent via app and told me that they cannot track my status via online, and that I need to send through email my documents. I did but I receive NO RESPONSE OR ACKNOWLEDGEMENT FROM THEM. Then I reached out again and was told that I need to call to their customer service. I called the customer service how many times already and WASTED CREDITS ON CALLING THEM only to be told that they will activate it in 2 working days. GUESS WHAT? IT’S BEEN 2 WEEKS AND MY ACCOUNT IS STILL NOT ACTIVATED. I AM SO FRUSTRATED I WENT TO THE BRANCH AND WAS TOLD THAT I NEED TO GO TO THE MAIN BRANCH TO CHECK MY ACCOUNT STATUS. PERFECT. DON’T EVER EVER OPEN AN ACCOUNT WITH THEM because it takes forever!
THE WORST BANK in UAE, don’t engage with this bank. DIB staffs are CLOWNS and they are treating customers as a JOKE. I have visited the branch 5 times from Sept. 2 to Sept. 24 to inquire why my car mortgage is still not released and today I got the worst response a customer can have “IT IS NOT MY JOB TO INFORM YOU THE STATUS OF YOUR APPLICATION” by the way this comes from the branch manager. A very good example of customer service, GOOD JOB DIB. My simple question is, if this is not your job then what is your job. The bank is nothing without the customer, the time a customer enters the bank you CLOWNS already have a job and that is to provide customer service because without us (the customer) you CLOWNS are nothing. No wonder the reviews of this bank is very low…… PLEASE STAY AWAY FROM THIS WORST BANK!!
I always face same issue, there is no enough customer service employees in the DIB Altwar branch. If you have any issue in the bank and you need to visit the branch you have to wait at least two hours for your turn. This is unacceptable.
ADVANTAGES
DISADVANTAGES
Unprofessional
06-08-2024
ANEESA ASHRAF India
cutting the amount from my account without any reason
iam a dib customer using the card for one year, am very disappointed even when we try to call their customer service it take more than 20-30 minute to connect if its connected too they are not able to clear our issues, they are just telling they will connect to the higher authority, but they don’t ,we will be waiting in the line for more than 30 minutes we are also working people why they are wasting our time what is the use of this customer service i just want to close this account and i will never recommend this bank to anyone anymore even the bank authorities don’t have an explanation why they are cutting a charge from my money
I request an urgent call from a human representative to address this issue promptly. If this matter is not resolved immediately, I will have no choice but to withdraw my funds and close my account with Dubai Islamic Bank.
Please treat this request with the utmost urgency and contact me at your earliest convenience.
Thank you for your prompt attention to this matter.
Richa sharma
0562028495
ADVANTAGES
DISADVANTAGES
Disappointing
30-06-2024
Muthu United Arab Emirates
Customer service does not exists and very difficult to contact them
Money transfer not credited since 5 days and they have worst system and customer service.
ADVANTAGES
DISADVANTAGES
Disappointing
27-06-2024
Osman Sesay Sierra Leone
Salary Not Credited😡😡😡😡😡
My company had already transferred my salary from the 25-06-2024 now it’s the 27th still I didn’t get credited they keep saying it’ll be credited withing a couple of hours but yet nothing. Misleading and lying to the customers I’ve been with this bank for almost 6yrs noww! Very disappointed! How can you do a maintenance at the end of the mo th when you’ve to do transactions??? Who does that??😡😡😡😡
My company had already transferred my salary from the 25-06-2024 now it’s the 27th still I didn’t get credited they keep saying it’ll be credited withing a couple of hours but yet nothing. Misleading and lying to the customers I’ve been with this bank for almost 6yrs noww! Very disappointed! How can you do a maintenance at the end of the mo th when you’ve to do transactions??? Who does that??😡😡😡😡
Worst and slowest and realy bad service no respect to the castomer only the agents need there own benefit
ADVANTAGES
DISADVANTAGES
DisappointingIncompetentUnprofessional
22-06-2024
May Armenia
A BIG NO TO THIS BANK
This is the worst bank! It has been 5 days and until now I did not receive the inward transfer. They cannot handle inward transfers, their system is always under maintenance and they are withholding the money of their customers. This bank is not reliable and very slow. Better to open from other banks who are always improving the customers satisfaction. A BIG NO TO THIS BANK GUYS.
IVE BEEN A CUSTOMER OF DIB BANK, AND LET ME TELL YOU, THEY ARE THE WORST BY FAR. ONLINE OR ATM TRANSACTIONS – EVERYTHING IS SUPER SLOW, AND TRANSACTIONS DONT NORMALLY GET TRANSFERRED RIGHT AWAY, MOST TIMES, ITS REJECTED FOR SOME REASON YOU ARE NOT EVEN INFORMED UNTIL YOU LOG IN TO YOUR ACCOUNT. CUSTOMER SERVICE DOESNT HELP MUCH. JUST OVERALL DISAPPOINTING.
ADVANTAGES
DISADVANTAGES
Disappointing
19-06-2024
Milan Krstajic United Arab Emirates
Avoid at any cost
Avoid at any cost, this bank is misleading, cheating, charging some crazy amounts in commissions and interest. And you absolutely never ever get any clear answer and reply from them
This bank has been incredibly disappointing. They seem to invent new fees without explanation, and their customer service is practically non-existent. It’s nearly impossible to get through to them, let alone receive a callback. Save yourself the headache and avoid this bank at all costs.
ADVANTAGES
DISADVANTAGES
17-05-2024
David United Arab Emirates
Car loans
Sold my car to a buyer who used a car loan. I was supposed to receive payment within 2 days. Now been 3 weeks. Calls and messages are ignored. No help whatsoever. Forced to put a star rating but ignore. There is nothing good to say about this bank.
Very bad experience specially in Sahara center branch reception lady and The managers there don’t know how to talk I had spend hours there and at the end my service didn’t complete cuz of the attitude of the manager although I used to do the same service before in Dubai mall but still he refuses to help me out . Bad behaviour and bad customer service I don’t advise going through any further deals with this bank
ADVANTAGES
DISADVANTAGES
28-03-2024
ronavel Philippines
worst service no heart for customer only good in taking money
customer service and finance department is the worst service you will get on this bank. they will just give you instructions which is not helpful at all. Hello dubai islamic you guys doesnt have heart for your customer you still keepin my end of service money and still getting my monthly salary deduction you dont have exceptions you guys deserved KARMA im not here only to work and give my salary to you guys 😡😡😡 no heart for customer
ADVANTAGES
DISADVANTAGES
DisappointingUnfavorableUnprofessional
21-03-2024
Rose Philippines
No help st all!!
The worst experience with a bank customer service ever! The stupid AI keeps on disconnecting call and will take more than 10 times to reach an actual person. But even when reaching an actual person, either they don’t speak english well or they lack product knowledge as they keep on putting call on hold for simple questions, ending up with no resolution! I am not a complainer but this time they pissed me off. I had to call raming to reach people in the call center, after trying several dials, call drops from the AI, then reaching the live person just to get an answer “UNFORTUNATELY WE CANNOT HELP YOU WITH ANYTHING!” like really?!
very disappointed this bank can will easily encourage you to transfer your account to them and promise you in initial application with a certain amount but when you have submitted already your requirement meaning you already committed and you cannot able to withdraw your application cause you already spend time and you are indeed in need they will take advantage on it.
At the end of the day you will not get the amount you ask but the amount of the charges will be the same.
In addition if you do salary advance with them they will take the payment prior to the due even its 10 or more days still on the due date and they will directly remove your access for salary advance upon getting the money.
That is the best crook thing to do, not recommended bank i will just finish my loan and closed and change may bank and inform all my colleague not to bank with DIB.
ADVANTAGES
DISADVANTAGES
DisappointingDishonestUnprofessional
08-02-2024
Karol Kairouz United Arab Emirates
The worst customer service on earth
customer service minus zero – they tell you they log a ticket for your query and nobody ever gets back to you. Never share useful information if you have a case like auto- finance, credit card issues. They leave it unanswered.
ADVANTAGES
DISADVANTAGES
07-02-2024
BIMSARA MAYADUNNE Sri Lanka
Blocked my account
Bank freeze my funds without informing me for there fault that they didn’t get my all the details while opening the account which I Did one year ago.They have freeze my account exactly on my salary day now I’m very disappointed and in in trouble without money even after I have my salary.very disappointed DIB
DIB Deira main brach has the slowest bank service I have ever experienced. They have tons of open counters but only one counter is working for settlement. I spoke with their manager in the customer service because I am very very sick and I have waited for 1& half hour already, the manager sarcastically asked me “only one and half hour?” And the he said that I can go to other branch, (at 12:30pm you will advise your customer to go to other branch and you know that all branches are closing at 2pm and not all branches will process final settlement. He also told me that the guy that waiting was also came from the hospital. The most unbelievable unrealistic bank experience. I know DIB will only ignore this…
ADVANTAGES
DISADVANTAGES
Incompetent
25-01-2024
Haroon Hameed Pakistan
5 hours waiting for quarry
waiting since 12:54 in que still my number is not in line…so embarrassing to wait for more than 4 hours.
ADVANTAGES
DISADVANTAGES
HonestClean
IncompetentOrdinaryRudeUnpleasantUnprofessional
21-12-2023
unknown United Arab Emirates
Incomparable worst service
As I am a customer of DIB for more than 10 years, when I changed my job they blocked my credit card and I fully paid the dues. I also requested to cancel my credit card. But not yet cancelled and now after 6/7 months they are sending messages to pay the charges 100 AED and after one week it become 200 and after 15 days it become 400. This is the best answer how they are cheating the customers.
ADVANTAGES
DISADVANTAGES
Untrustworthy
19-12-2023
Nikkita United Arab Emirates
Worst Customer Service
I just got delayed with the installment payment for my car loan and it is the first time. An agent calls me on 20th November 2023 for a reminder and I told him that I will make the payment once I receive my salary by 30th November or 1st December as I am 38 weeks pregnant and was in hospital for emergency. He then told me bank will not wait until end of the month and suggested i borrow money from friends so I can make the payment. And then again calls me on 29th November and I told the agent that I was on my way to the bank to settle the outstanding payment unfortunately I was again hospitalized due to my baby’s condition with my pregnancy and was not able to make the payment. This agent then sends me a sarcastic whatsapp message of i was still on the road to make the payment and I told him honestly that he didn’t have to be rude but the end of the conversation was a threat on me and this agent said that because of my message, the bank will then file a case against me tomorrow – 30th November – just because I told him that he didn’t have to be rude to clients.
They don’t care about their clients and all they care is money. They even deducted AED 200+ from my account as “maintaning balance” of AED 26.25 which was every month from February 2023 to October 2023 which I was not aware of.
ATM machine all not works all the time if deposit it will take money and will say error then you wait for 10 days to get your money in account.they are using our money for 10 days and will always say it’s procedure.
Very bad service.
ADVANTAGES
DISADVANTAGES
Not Client-oriented
29-10-2023
Dk singh India
Your call centre is very bad
I’m trying to call Dib call center but the guys is not answering its long time I was Los my money to call but no body answering is very bad service I’m not recommended to anyone’s to open account with dib is very bad. Even now when I was visit in Al wahda mall dib is closed but the Google opening time from 8 am to 12.30 pm but is closed
ADVANTAGES
DISADVANTAGES
Decent
Dirty
27-10-2023
Charmz United Arab Emirates
Worst customer service
Worst Customer service ever! Unreliable staffs and waiting time is so long! When you comeu at 6pm, there is no assurance that you will get served even their closing time is 9:30pm. Ridiculous bank service
Worst Customer service ever! Unreliable staffs and waiting time is so long! When you comeu at 6pm, there is no assurance that you will get served even their closing time is 9:30pm. Ridiculous bank service
Horrible experience with DUBAI ISLAMIC BANK. Hidden fees, outdated tech, and terrible customer service. Dealing with fraud was a nightmare. Avoid at all costs!
ADVANTAGES
DISADVANTAGES
Satisfying
Fraudulent
02-08-2023
ali United Arab Emirates
Kachra Bank
O My God – Worse bank ever in UAE – they will put you on hold to talk with customer care for 1 hours – virtual assistant is drama.
They did not give me NOC Letter because I have pending amount in my DIB credit card they advice me to clear and close all even the credit card. I like using DIB credit card I only request to transfer current account and make dib a saving account. Time is 11:00 – 12:40 07/18/2023. It is counter 4 and 7. Now they advice me to close all my account even credit card even I don’t have loan. They are losing there customer.
ADVANTAGES
DISADVANTAGES
Clean
Dishonest
18-07-2023
Shahur shaikh India
Account blocked
They blocked my account after I got my end of service benefits and after getting 1 salary from the new company they still didn’t release my settlement and says I need to submit the documents to the bank They said before just the salary certificate is required to unblock the account
ADVANTAGES
DISADVANTAGES
InattentiveMisleadingUntrustworthyExpensive
12-07-2023
kathiravan pugazhenthi India
Debited my account balance and not able to reach customer care
AED 26.5 debited from account for past 3 months. And i try to reach Customer care, i can’t able to talk to customer care representative. One of the worst bank is DIB
Very Worst Bank that Eats Customers Money through hidden charges and tricks.
I am a DIB customer for more than 6 years to date. I hold two credit cards from DIB AED 5000 & AED 10000 as limit per card. The time I used it is very often. And during the pandemic, it crossed the limit due to late payment. However, for the last two years, I receives my salary to DIB before my due date which is the 3rd of every month. As my salary is credited to my DIB account the bank debts a good sum of amt as payment towards Credit Cards and withdraw cash which is left in my AC after credit card payment. If I calculate the bank had deducted a sum of AMT which is more the card limit for both cards but still, I am having outstanding and paying monthly. When I check the statement recently it shows lots of hidden charges and fine which was not told by the bank. The bank deducts a good amt from my salary towards credit card payments before the due date and then aging charges me with a ridiculous late fee. What they do is that eg; suppose my minimum due is 1500 bank deducts less than 1500 as a monthly payment and charges a fine for not paying the minimum amt in full. As am not that aware of the credit card usage they utilized me well. However, I contacted Collection on 24th May 2023 for settlement a lady call me and agreed to grant me a settlement plan and I signed and revert the documents which she sent to me and the first installment was said to start on 3rd of July 2023. Unfortunately, when my salary credit was on the 29th of May again a sum of AED 1617 was deducted toward card payment. I called customer care they said no settlement scheme is activated for you. I called that lady on her direct number, and then she asks me did you send me the document? Am busy now, I will call you after 5 minutes. Now it’s more than a week no calls no reply emails from DIB collections. If that lady processed my request on that exact day. 30th of May my company credited my leave salary to DIB AC. My company transfers cash through their bank. And occurred an error that the amount was transferred as the end of salary benefit so the DIB freeze my account. And the sum of AED 3600 my leave salary was also debited by the bank to pay the cards outstanding. The most terrifying thing is that I contacted the collections department via email and phone call but no reply from them. They sent me an email regarding the EOSB I sent a reply mentioning my concerns but to date no reply. I hold my call on DIB collections for more than 45 min no one attended the call. In UAE a lot of people leave the country without repaying their loan or credit card liabilities. Here I am trying to contact them to settle my outstanding amount but the DIB is not answering to me or helping me. The above said are all true and I will share the email which is received and sent to DIB also the statements. Very worst bank. I am passing my experience with DIB to my other know friends so that they can choose another good bank and save their pockets from DIB money hunters.
I am trying to get the outstanding amount to repay as installments, because DIB already debited AED 3955.15 towards my one credit card which is having 5000 as limit. And this AED 3955.15 is been deducted as AED 988.73 on 29th May and AED 2966.42 on 3rd June which means before the due date of the payment DIB took a good amount from me and when i check the statement today 10/6/2023 its shows late fee. why? and the AED 988.73, AED 2966.42 i couldn’t see on this month statement fraudulent banking service no one to ask or support ordinary people like me who are been trapped in worst bank like DIB. If we call customer care it takes more than 15min to connect to an agent, but there are some good agents gently reply to us and helping, in the end they are also employee to DIB so they cannot help us pointing out the truth behind such hidden charges and unnecessary deduction of cash because it will affect their career.
It’s very bad babk and It’s very racist and they don’t care about customers, time or money. They care about money and how they deceive you
ADVANTAGES
DISADVANTAGES
Dirty
08-06-2023
Zahid iqbal Pakistan
Fraud account
Worst ever bank in UAE
I just want to share a feed back about the DIB bank policy when it comes to scamming and a fraud. Incident happen last May 8 2023 i was in my office when i recieved a non stop SMS using my account a continues purchase which is no chance to call the bank..when i got the chance to call i let them know someone using my account.they block my card and replace it.the day i report the incident they told me they will call me back.but NO one call me im the one calling them for follw up.and one agent told me i share my OTP and slam the phone down after informing me. I file a case in ecrime as they have told me it is only means that your cyber security to protect one person account is not doing there job.mind you if the owner is the one purchasing 1 time purchase only it only means the scammer is trying if you will block the said account but NO they leave it like that and it happen in malaysia how that i shared the OTP which is i havent recieve even one.
Some agent said its a purchase tapping in machine some said i share the OTP..your bank is not safe to keep the saving at all because of how you handle this kind of fraud how on earth i will share the OTP to someone just like that.im not sumn and stupid to do that as you always sending the reminder as well not to share any of our personal information or anything can be used againt us.
If your bank cannot protect our account/Money where will be safe place to keep..this is really a bad experience in your bank..but if its credit card and its the bank money you will work hard to investigate but because its not from your side you will just simply blaming the person that we share things that we should not share.(i.e OTP) this should be lesson learn that even your cyber security should know better its there job to protect your system.the money is my hard work earn my sweat and blood not from the road. You know that very well.
Today I receive a call from bank they told me that I share the OTP and they cut the call
Waiting line is soo long and the staff work very slowly. I am very disappointed. I will definitely change my bank to any other than DIB
ADVANTAGES
DISADVANTAGES
26-04-2023
Ibrahim United Arab Emirates
Worst online banking service in UAE
Even though it’s one the oldest bank in UAE But unfortunately worse online banking services and customer care services . Literarily for everything you have visit the bank nothing can be done thru the customer service and online banking .
ADVANTAGES
DISADVANTAGES
Clean
Unprofessional
25-04-2023
nizar United Arab Emirates
Worst customer service i experienced ever
very bad customer service I never experienced before this much worst customer service more than 1 hr I was try to get a customer service representative
ADVANTAGES
DISADVANTAGES
05-12-2022
Haithem kaabi United Arab Emirates
Bad service
This is the very bad experience in all my life Very bad customer service in dalma mall branche and ther is no any respect from the staff they treat customers with contempt.. really veeeerry bad service
ADVANTAGES
DISADVANTAGES
DirtyMessyMiserable
29-10-2022
Cli United Arab Emirates
Blocking of a credit card without informing the customer
The experience I had with Dubai Islamic Bank was terrible since they blocked my card without informing me and for no apparent reason, which disrupted my entire day calling their customer service and wasting my time as a result of what they did, issues are not being resolved immediately.. ., they should inform clients in advance if they intend to block the card!!!!!!!!!!!!!!!!!!
ADVANTAGES
DISADVANTAGES
DisappointingTerribleNot Client-oriented
30-09-2022
Jaffar United Arab Emirates
Worst Service
Unbelievably bad service. Can’t even find the words to explain how bad the service is. From staff members calling (priority) clients brother to only communicating via WhatsApp to false promises and worst of all, no one cares.
My Husband transfer money through Dubai Islamic bank to Sohar bank Salalah branch on 2nd September 2022 . 1000 DHS debited from the Account till now its not credited in Sohar bank account . When we contact the customer service they said to raise the complaint . Now it is around 20 days(20.09.2022) no reply from their side . We don’t know where the cash gone . There is no proper reply from bank side . Pls don’t trust them .
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
20-09-2022
Abdul Salam United Arab Emirates
Worst bank
Worst bank n uae Staff attitude like Customer is a beggar Almost 99 percent staffs are rude if go any branch it’s same
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
02-09-2022
Abdul Salam United Arab Emirates
Worst bank
Worst bank n uae Staff attitude like Customer is a beggar Almost 99 percent staffs are rude if go any branch it’s same
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
02-09-2022
Deep United Arab Emirates
Bad customer service
Need to wait for a very long time to solve the issue. Worst bank ever.
very bad customer service, never reply and not helpful at all
ADVANTAGES
DISADVANTAGES
18-08-2022
Lorraine Philippines
Unprofessional and Dissapointing Customer Service
Not worth it to open an account and list with them. Totally upset and disappointed with their customer service. They could have informed in a better way if we need more requirements. Seems they dont want clients at all.
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessional
02-08-2022
Peter Gross Germany
Worst bank in UAE
I don’t know where to begin – this bank is the worst in the UAE. No service, excessive fees, no disclosure, funds are blocked all of a sudden (these funds were in the acct for months). Customer service does not exist here, extremely disappointing and it does not leave a good reputation on the UAE as an otherwise excellent place to live and do business in.
Now for the past two weeks am going to branch of Dubai mall to open a current account and get a cheque book every time I go I have to do it in online weather the system is accepting or not. If I go back and show the system doesn’t support ask me to reach the branch they will say we will update now and come after 2 days or 4 days. I have wested my 2 weeks to get a cheque book when went today it’s took 45 minutes to reach the counter and the lady said same words again we updated the system come after 4 days. Seriously?? Is that a joke? Your customer service is sucks no amy professional team to help and solve the problem. I swear it is my mistake to choose this bank among the other bank and been a customer for last 4 years it’s a good treatment which I got. I urge my friends and whoever want to choose this bank please do not choose it because west of time they don’t value the customers they have their own way to value themselves then the customers.
ADVANTAGES
DISADVANTAGES
Client-oriented
Horrible
23-07-2022
RAJASEKAR India
login online mobile bank
I FORGOT MY PASSWORD AND USERNAME .HE HLEP WITH NICELY AND MORE COMFORTABLE. NAME-ASIF
ADVANTAGES
DISADVANTAGES
Helpful
22-06-2022
Marissa United Arab Emirates
Zero customer service
I had allot of money taken out of my bank without any prior notice or warning . It was due to not updating my personal information. Which I didn’t know I was meant to do.the bank had deducted 450 each month for the last year and a half without telling me. Not even an sms or an email or a calls never mind even telling me in person whenever I was at the bank.
customer service contact number never respond properly. Is there any number to contact bank?????
ADVANTAGES
DISADVANTAGES
Horrible
13-06-2022
Jamie United Arab Emirates
IMPOSSIBLE TO SPEAK TO ANYBODY!!!!!
their virtual assistant on the phone is absolutely useless. it is impossible to get past her and actually speak to a person. I have been trying for 20 minutes just to get past this to create an OTP to set up my online banking. absolutely useless customer service. avoid at all costs.
ADVANTAGES
DISADVANTAGES
Ridiculous
25-05-2022
Muna United Kingdom
Farouk Peerajade-employee in DIB
Farouk Peerajade for being a great employee in DIB, he helped me in quick, professional , fast and smart way for a second time.
He is not saving any effort to listen and understand to the customer concerns and problems.
Farouk is eager to provide all the options and the solutions.
I really appreciate all the help and support.
Great Job from his side.
ADVANTAGES
DISADVANTAGES
Amazing
11-05-2022
Niece Belarus
Horrible
Not gonna waste much time….just avoid. Waste of time. Incompetent
They never pick up the phone and the virtual assistant doesn’t respond properly 😡😡😡
ADVANTAGES
DISADVANTAGES
10-05-2022
Matheo | Verified United Arab Emirates
Client-oriented!
I wanted to know more information regarding the credit card provided by this bank so I contacted the customer service team. They were so helpful and client-oriented as they provided me with all the information needed!
ADVANTAGES
DISADVANTAGES
ProfessionalClient-oriented
14-04-2022
UMMAR FAROOK India
EARLY SETTLEMENT AND UNFREEZING ACCOUNT VERY VERY TOUGH .
My account freezed during my job change . I applied for early settlement but they are ready to settle.
Nor unfreezing, nor processing early settlement .
Trapped opening account in Dubai Islamic bank.
My salaries are transferring to same account but cant withdraw.
I have no money for daily expense, all savings trapped in account.
Don’t trust this bank. A lot of frauds with credit cards, no customer support. It’s self-murder to have an account in this bank. I’m trying to close my account more than one month
First time to experience a delay on fund transfer, just local transfer. Most fund transfer is received instantly, especially local transfer. But, it’s been days documents were provided by the depository bank that the funds was successfully transferred. and when you call DIB, they will tell you to wait for another working days. Funds is for the purpose of paying bills but at the end their customer will have a hard time due to their poor service.
Had to visit the branch in fujairah to update my KYC because the application is horrible. The main branch office is suppose to help you but they just can’t do anything for updating my file.So dissappointed I will not use DIB ever again.
I enjoy interacting with Dubai Islamic Bank since their customer service staff is always prepared to assist. They’re also constantly eager to respond to all of my questions without hesitation.
ADVANTAGES
DISADVANTAGES
AmazingCredible
03-02-2022
Alexei United Arab Emirates
Probably the worst banking experience in world
Especially on digital side. No transparency on fees, terrible rates, it just made to make you feel miserable.
Ive been with DIB bank for 10 years, first time Ive been to Burjuman nearby branch to update for my KYC details because it wont work when im updating it through online. Again ,They ask me to just update it online which I have explained already that i have done it and it doesnt work. The guy sitting in sales and service desk told me to just comeback tomorrow and he will update. He is very rude in communicating with people. Not a customer care oriented. I felt disppointed in this branch.
I had the worst experience in buying A new car. I applied to DIB and all documents are provided as requested. The bank has decided to send someone to do a site visit for our office since the company is not listed. However, I was not notified beforehand about this inspection and everyone is on leave for Christmas and new year celebration. Later, the next day, someone called at 9:00Am from a mobile number requesting my personal details and rudely asking me to arrange a meeting for him with the owner and HR of our company at office. He was unfortunately talking to me like an investigator with some rude tone. I tried to understand how come he knew about my request for Auto Loan but he refused to share his name neither the company name. Here, I decided to not share my personal information, such Calls usually fishers or scammers try always to scam. As result, my request got delayed with DIB and I reported this phone call to DIB. DIB confirmed that the 3rd party company is only tasked to do a site visit and not requested to play a role of investigator or ask personal details.
We agreed they will send someone else the next day. So I cancelled all my appointments and I waited the whole day until I did a follow up and they said they could not find someone to do a site visit so I have to wait for the next day.
DIB customer service was trying to help but obviously it is something related to internal process and he could not do anything.
ADVANTAGES
DISADVANTAGES
DisappointingUnreliable
27-12-2021
Bipin Sharma United Arab Emirates
Online banking
Express transfer is taking 1 minutes as per them but it took more then 7 hours.i have done express transfer on 23rd December and next day I got the message that my transfer is failed.today is 27th of December still I am waiting for my money and I don’t when it will be solved even coustomer care also doesn’t know..
DIB representative gave me the wrong information on credit card interest and the early settlement closure process. Made the installment 4500 instead of 1500 AED per month. I made a complaint it took them 3 weeks to call back and they did basically nothing to resolve instead ask me to arrange more money.
Because of their untrained staff, a customer has to suffer. They had all the call records which indicated that their representative misguided me still did not bother to do anything about it. It’s the worst you can expect.
Worst bank. Worst staff. Lazy staff. Took more than 2 months to get just an NOC to change my mortgage insurance. This bank was never my choice, Noor bank closed down and passed us to this HORROR. I’ll do my best to take my business from them asap.. as it takes your time, energy, health to deal with them. Staff are completely unprofessional, completely lack knowledge on their job, utterly lazy, I had to make complaints, that’s the only time they moved! They have so many bad reviews, they should be closed down or completely change staff, starting from top managers to teller staff.
DIB Solutions Hub in Oud Metha – Very politic and unprofessional. Came very early only to be entertained an hour after! NOTE! There’s not even clients nor customer yet. They will let you wait for hours for nonsense chitchatting with their colleagues. Everyone has their own business to attend – time is very important regardless what nationality you’re in. So sooo disappointed how they works.. they literally get paid to chitchat.
Hi DIB! I would just like to commend Mr. Diya Yousef of Al Ain, DIB, Al Jimi branch. Mr. Diya is very professional, friendly, prompt and very much knowledgeable of how DIB operates. I have been a customer of 9 yrs now and ALL my loan applications are swift and hassle- free. This pandemic season has been challenging but Mr. Diya made things possible. He just assisted me with my top up loan application and I got the money in just 3-4 days! Mr. Diya keeps in touch with his clients and serves over and beyond his duty. He is trully admirable and is excellent in his job! He’s one of the reasons why I am banking with DIB until now.
If there’s someone who deserves promotion or raise, I would highly recommend Mr. Diya Yousef, Al Jimi, Al Ain branch.
ADVANTAGES
DISADVANTAGES
21-09-2021
Arnie | Verified United Arab Emirates
Reliable
I really like dealing with Dubai Islamic Bank as their customer service team is all the time willing to help. Also, they’re always willing to answer all my queries without hesitation.
ADVANTAGES
DISADVANTAGES
HelpfulReliable
07-06-2021
Graeme | Verified United Arab Emirates
Helpful team
I had a problem with my Dubai Islamic Bank debit card that I couldn’t withdraw any amount of money! I went to the customer service and they were very helpful, they solved the problem within few minutes only.
ADVANTAGES
DISADVANTAGES
CooperativeHelpful
25-05-2021
Cheruano | Verified United Arab Emirates
Fast process
I requested a credit card from Dubai Islamic Bank. They requested a few documents, three days later my card was ready and delivered to my place and activated as well! Very fast and convenient.
ADVANTAGES
DISADVANTAGES
ConvenientFast
20-04-2021
Satisfaction Survey
Please, take a moment to complete this anonymous survey. 1 = Very Unsatisfied | 10 = Very Satisfied
