Russell Hornsby   United Arab Emirates

MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS

I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials.
During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress.
If you wish to contact her, the details I used are: Mrs. Tatiana Sorina
TEXT : ([email protected] )…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.

07-08-2026

Sravan kumar   United Arab Emirates

Dubai first scam and fake offers for credit card

Dubai first sales representative gives fake offers as starting bonus and zero annual fees, but bank debits from your account.

01-04-2026

Yassin   Morocco

Dubai first Worst bank in the world

I have had one of the worst banking experiences with Dubai first in Dubai. Their credit card services are extremely disappointing – unfair charges, lack of transparency, and no proper response from management or customer support.

Despite raising multiple complaints, I have received no resolution, only excuses and delays. It feels like they are taking advantage of customers instead of supporting them.

I strongly advise others to think twice before using their credit card services. Trust and accountability should be the foundation of any financial institution, but unfortunately, Dubai first has failed on both.

01-10-2025

Febin   United Arab Emirates

Credit card

Very bad
Staffs give fake offers

04-07-2025

Mouhannad Hadid   United Arab Emirates

Sales man fraud

A sales man called “Fadi” sold me a credit cards saying it is free, then I found there are fees around 400aed to be paid, I complaint against the employee they said they will not cover the fees but they will take action againsts him. Fraud way to sell products like beginners, and scammer, not a professional communication from professional bank like FAB. Very frustrated.

07-03-2025

Ivok Péter mark   Hungary

Lakás vásárlás

Nagyszerü

09-02-2025

M Hussien   United Arab Emirates

Promises that never happened

Dubai first, the worst experience. Should be 0 stars.
– card is free : fraudulent statement
– 600 or 800 Cashback: fraudulent statement
– Agent chasing me , night and day phone calls, to apply for their card and activate it for me
– Use names of people who l know to create a false trust that their card is popular: fraud.
– after creating false trust, the agent made me sign on a bank cheque online that is payable to anyone and without a date worth100k (discovered this late) to be used against me if l didn’t pay the balance or similar. Actually If l know that l wouldn’t apply.
– these tactics were done to me by an agent called E- Man, never trust her promises.
Reading other negative reviews down here, seems the only way to avoid consequences is NOT to accept their services in the first place.

03-02-2025

Ahmed   United Arab Emirates

Promises that never happened

Dubai first, the worst experience. Should be 0 stars.
– card is free : fraudulent statement
– 600 or 800 Cashback: fraudulent statement
– Agent chasing me , night and day phone calls, to apply for their card and activate it for me
– Use names of people who l know to create a false trust that their card is popular: fraud.
– after creating false trust, the agent made me sign on an empty bank cheque (discovered late) to be used against me if l didn’t pay the balance. If l know that l wouldn’t apply.
– these tactics were done to me by an agent called E- Man, never trust her promises.

03-02-2025

Fouad   United Arab Emirates

Dubai First Credit Card

A Credit Card Agent contacted me multiple times, offering the bank’s credit card. During our discussions, he mentioned that the card would be free for the first year, with charges applying from the second year. He also stated that if I spent 10,000 AED or more, the charges for the following year would be waived.

After several calls, I finally agreed to get the card, and we activated it together. However, a few days ago, I was surprised to see a 419 AED charge (card fees). When I contacted the bank to file a complaint, the only response I received from the representative was a repeated statement: “It’s not the bank’s responsibility, and we cannot cancel the charge.”

This experience has left me disappointed, and the bank has now lost a customer. I would strongly advise others to be cautious and avoid dealing with agents.

22-01-2025

Mohammod idrees   United Arab Emirates

Worst card ever

I would have given a 0-star rating if it were possible, but since it isn’t, I’m reluctantly giving 1 star. This bank doesn’t even deserve that.

I took the Dubai First credit card in June because of a promotion offering AED 600 cashback upon completing AED 8,000 in transactions within 60 days. I met this requirement within just 10 days. When I followed up after a month, the call center agent told me the cashback would reflect in my third-month statement. I waited patiently, but now it’s been four months, and there is still no cashback.

When I contacted the call center again, the agent I spoke to was very arrogant and informed me that the cashback only applies to digital transactions, not in-store purchases. I am confident this condition was never mentioned in the terms. When I asked for an email confirmation of these terms, the agent refused, claiming they don’t have such a process.

Additionally, I was surprised by an unexpected AED 400 annual fee that was not disclosed upfront. Although I reluctantly accepted this fee, the lack of transparency and poor service regarding the cashback has been extremely frustrating.

If this bank wants to remain competitive in the market, it must fulfill its promises and improve its customer service. The current attitude and service are unacceptable. I deeply regret taking this credit card and wouldn’t recommend it to anyone.”

19-11-2024

Salma   United Arab Emirates

Issue Unresolved- Client Complaint

On September 20, I received an email confirming that my SlicePay application was approved. However, I did not receive the digital card as an attachment. I have been following up since then but have not received any support to resolve this issue. There have been conflicting messages from your team, and I lack clear direction on how to proceed.

Yesterday, I received a statement of charges due by October 23, which I am willing to pay. However, without access to my digital card and the ability to register on the DubaiFirst mobile app, this is impossible. This situation is unacceptable, frustrating, and unethical.

Your lack of support has eroded my trust in your bank. If this matter is not resolved immediately, I will have no choice but to consider legal action. It is deeply disappointing to be treated this way as a customer.

I expect prompt action on this issue.

21-10-2024

Ragesh Purushothaman   India

A Disheartening Encounter with Dubai First Credit Card Fraud and Bank Indifference

This has been among the most disappointing banking experiences I’ve encountered. I fell victim to a fraudulent charge on my credit card amounting to AED 12,500, and although the fraudster attempted further transactions, the bank did proactively block my card, which was the extent of their helpful action. Upon submitting a dispute form regarding the unauthorized charge, the bank outright dismissed my claim without any justification. They insisted I had received an OTP which was never sent to me nor authorized by me. Intriguingly, the bank’s records of the OTP delivery did not align with the date of the transaction, showing a baffling 16-day discrepancy.

Throughout this ordeal, the treatment I received from the bank felt dismissive, as if there were no further steps I could take. Despite this, I filed complaints with both the police and the central bank to seek justice. It’s disheartening to learn that my experience isn’t unique but shared by other customers. If approached by a bank representative or agent promoting this credit card, I strongly advise caution, echoing the sentiments of others who have encountered similar issues.

18-10-2024

Maria   United Arab Emirates

Customer Service Agent

Had a bad experience with your customer service agent ANIL NAIK (that’s the name he gave on the phone).

He doesn’t have patience, compassion, and empathy.

He raised his voice most times throughout the conversation. Worst of all, he said “I’ve been on the phone with you for 15mins, how can I make you understand”. Is this not the role of customer service agent? To explain in a calm and orderly fashion the issue? He only calmed down, when I asked if I get to rate his service after the call.

Further, I got my card for free (or so they said). After a year, they’ve been charging me for annual fees yearly.

09-07-2024

Jacque   United Arab Emirates

Dubai first bank – bad customer service and a lot of scams

THIS IS ALARMING !!!!! Please never get this credit card! I even saw same scenario with me in one of the client.

Such a terrible customer service! I have experienced credit card fraud transaction and requested a proper investigation however the only answer I got was “the case is close we are not open the case, and it’s no our problem to prove that it’s a fraud.” from Dubai First’s customer service representative.

To extend, as per the dubai first bank, my card was registered to apple/samsung/google pay and otp was sent to my registered number however I have never shared or registered my card to any of above payment methods on date of 5th April . Also, did not see the otp on the day itself. I understand that my phone or mobile app might be hacked however the transaction was made 3days after on april 8th,2024 for 2 different transactions of AED 10000 each which the bank neither shared otp nor requested credit card pin. All I asked to my bank how as a bank you do not realize back to back two transactions of AED 10000 at 4am in the morning as a suspicious activity and all I got as an answer was “it’s a contactless transaction, we don’t have charge-back right.” Such a shame ! How can a transaction of AED20000 can be done contactless without requiring credit card pin ? What is your security measures to prevent these kind of scam attacks? But again, no answers!

Unfortunately, both the bank and central bank of uae rejected my dispute request by simply showing the reason of transaction made contactless. And requesting me to pay the full amount due.

Such a disgrace for DUBAI FIRST ! Not helping at all, the attitude is terrible lady called Charlene claim she is the manager who do not care at all with customer, no emphaty and just want to rub their hands off asap! Never again to use a single service from Dubai First Bank.

This lady have the same story like me:
https://www.thenationalnews.com/business/money/2024/05/09/uae-bank-fraud-criminals-increasingly-focusing-on-contactless-transactions/?outputType=amp

20-05-2024

Salmanraju naidu   United Arab Emirates

Fraud and cheating

Dear team,
Don’t take any loan and Card from FAB Bank and Dubai first banks, they cheated me. I have taken September month quick cash 8900 with 6 months plan and 0% interest rate. Last 5 months I am paying EMI 1483.3/-, but still showing outstanding 7322/- amount. I sent mail to “[email protected]” but still no replay.
Name : Salmanraju Naidu/ +971 502584633
Card number: 5213 8987 8472 7264
Attached herewith loan details

25-03-2024

Surjeet   India

Fraud and cheating

These people are fraud and cheating. They confirm that the card is free and you will be charged annual fee ?

23-03-2024

Reem Hamdan   United Arab Emirates

I was deceived to get a free card

Never trust any agent carrying FAB badge. They lei to you and you will be charged for any free card they advertise for

02-03-2024

Shaad   India

Getting finance charged despite of full payment

Getting billed finance charged despite of paying full amount

29-02-2024

Jagan   India

Cheating by Mohammed sales employee (employee code :O14155)

Please note that sales guy and bank very fraud. While taking card they will indicate no fee for card but statement generated they will apply fee for card.
Sales guy Mr. Mohammed is cheater please take care .his contact number :0558758676 & employee code:O14155.
While taking card he will respond once card delivers, he will not respond.
Alla will punish this guy .

08-01-2024

Shady Habboush   United Arab Emirates

Don’t

Title: Extremely Disappointed with Dubai First Credit Card
Rating: ⭐ (1/5)

I regret to share my extremely negative experience with Dubai First Credit Card. I strongly advise against trusting any sales representatives from FAB who approach you for their services.

My ordeal began when Mrs. Iman Shawky, assured me that the card was free of charge. However, after a few months, despite never activating the card, I shockingly found myself over AED 1,000 in debt. Efforts to seek clarification and support from the bank proved fruitless, leaving me feeling utterly misled and deceived.

02-01-2024

Habib Ali   United Arab Emirates

FIRST YEAR FREE…..AGENT SCAM (Widespread in UAE)

*****How it happens ? ******

The FAB/DF agents scam people by saying there will be no annual fee, and very smartly make customer sign T&C agreement through a mobile app. As soon you start using the card, they charge you 420 AED (including VAT) in the first month itself.

***** How DubaiFirst responds ? *****

The customer care team will immediately close your complaint, and just use lawyer language & jargons saying that you signed T&C, and should have read that. Blah blah blah, its like they have a readymade script with them to closing such issues in 2 minutes.

***** Impact of this (Losing trust in UAE Banking System) *****

This becomes a widespread scam which is being orchestrated under the umbrella of FAB (as card is issued by them), I don’t know how many people might have lost their money, but it needs to be highlighted to Central Bank & DIFC of this dirty malpractice done by Dubai First. Shame on FAB not looking into this !!!!

***** What can we do ????? *****

I have created a WhatsApp group (on Google Reviews of DubaiFirst) to include members who have been affected by this widespread scam. Please report this issue here & lets try taking it to DIFC, CB or Police.

15-12-2023

Fayyaz Rasool   United Arab Emirates

Credit Card Scams

It’s advisable to never trust on any sales persons reaching out to you from FAB.
The problem doesn’t end with the sales person, the bank will never support you in case you are defrauded by the sales person.
So the fraudulent sales have full backing of the bnk.

08-12-2023

Abd   Germany

Fraud

Samiullah abdul is a very rude and aggressive representative and its a complete fraude saying and applying himself in his mobile saying that its a free for life card and then he will run away sayin there is an IT issue and the process is not competed then i received a msg saying that process completed and approved after he left without even let me read the rules and the fees or even sign on anything .. am about to cancel the card before even activiating the same… and will go after the representative legally since we are in a country with rules and all must follow !!!

18-11-2023

PRASOBH   United Arab Emirates

False information’s

Very bad experience of charging annual fee for a non activated card. They sold me the card saying that its free for life card but they charged me annual fee upfront and did not notify me either. There are no monthly statements either.

31-10-2023

Muhammad Zaheer   United Arab Emirates

They Took the money from your account when they want

Very Bad behaviour of this bank

Litterly i am telling to my social circle dn’t get the card from them.

They are big cheaters into takeing the different kind of charges.

Thankyou very much
Very Bad Feeling with Dubai First & Very Bad Experience as well

20-10-2023

Ahmad Banat   Lebanon

Horrible experience

The agency gives wrong information and bank don’t takes responsibility of their mistake

06-10-2023

Sandeep   India

Horrible bank to deal with

They bank services are horrible humble request not to deal with the bank dibai first

05-10-2023

Mohammed Siddiq Sultan   United Arab Emirates

Fake promised by sales agent Samiulla from Pakistan

AGENT SAMIULLA, FRAUD AGENT FROM PAKISTAN.
He promised me there’s no annual fees but I got charged 400 as membership fees and same was informed to call center and they simply told me as a customer you should fill the form and read term and condition, and they confirm me that staff has been taken for internal actions but still Mr SAMIULLA fraud agent from Pakistan try to make me fool as to say, pay the full amount and next month it will be reverse, but after payment he disappeared and blocked all numbers.
Hence I go through with this company and found most complaints are equal about fake promised by sales agents, so it means the company is totally aware and support the agents to keep doing it and get the commission or else how it’s possible most complaints are same since many years.
SAMIULLA mobile number +971 56 539 5171

03-10-2023

Jishnu Ponnan   India

Credit Card Fraud by Representative Pradeepa

An agent named pradeepa came to
Me 3 months before with all the wrong information about the credit card and told me that it was life time free. I refused the card as the credit limit is not even equal to my salary . She said it will be 3 times multiple. Also I was charged an annual fees of Aed 315 and none of the benefits were given as mentioned by the agent.Also please note the funny fact that credit card they offered till now i didn’t received on my hand and now i have to pay 350 Dhs for cancelling the same. Customer service team given my card number to deposit the amount when i explained the same to them. Do some other job than this man. Dont steal from the people. Very very disappointed experience and shame to be happening this kind of fraud the country like UAE.

26-09-2023

honti mich   United Arab Emirates

scammer & and agent liar just to get commission

Dubai first card, they don’t give welcome bonus, second things 94 % charges, they will charge you ever you did not used your credit card. don’t recommend to your friend and other new user.

21-09-2023

CYPRIAN PEREIRA   United Arab Emirates

False information provided by Sales Representatives

Credit card sales representatives are full of lies, do not trust them at all, hidden charges,

16-09-2023

Sham   United Arab Emirates

Dubai First credit card Annual subscription charged

I was charged almost 400dhs as annual subscription charges for Dubai First cashback card which was offered to me for lifetime free which was on a special offer at the time. I provided the proof of the CC application which clearly shows the offer mentioned and the staff name who informed me that it is 100% free for life. Super disappointed after the bank informed me that charges are valid and will not be refunded. Do not reccomend anyone taking that card again as they promise such offers to get clients and then charge customers unfair.

11-09-2023

sonia   India

scam

never ever go for this card.worst experience

08-08-2023

abhiram kadali   United Arab Emirates

Fraud executives – Misselling the product

you must have read a lot about Fraudulent executives of Dubai First card, and I can vouch as well, it is 100% true. He lied to my face multiple times about the credit card charges being free, and they took advantage of my signatures on the CC papers, which I signed without reading and trusting the salesperson. I was shell-shocked by the behavior of call center people and the way they spoke to me after I expressed my concerns.
I will never use any products from FAB, and I will not let anyone use them as well.

01-08-2023

Rishabh Gupta   India

Credit card fraud

An agent named ricki rai, gave me all the wrong information about the credit card and told me that it was life time free. I was charged an annual fees of 315 and none of the benefits were given as mentioned by the agent. Very very bad experience. Please be careful while dealing with dubai first.

31-07-2023

Sako   United Arab Emirates

Aggressive to clients

High fines for late payment of credit. British pound rate is 4,75 !

09-06-2023

Noufa Abdul Salam   India

very bad service and Fouad attitude

The team is responsible for fraud sales at Dubai First Fraud Bank. I chased them for weeks to sell the credit card, promising no annual fees and a joining bonus, but once I tried activating it, it was blocked, so I contacted customer service, who told me there was a charge, and their customer service team is completely hopeless. Please avoid getting trapped by the Dubai First Bank team. It’s a shame

Noufal.PA
Mob: 0507045950

08-06-2023

Jomi Joseph   United States

They mislead client with fake promises

I was used card like 2 yrs .I moved from uae and tried since long just to cancel card .no response and they imposed multiple fines and imposed me to pay then only they will cancel.worst customer service.

27-05-2023

Mohammed Jasbeer   United Arab Emirates

this card is good for spenders

I have been using this card for 5years + , so far not bad experience except introduction of anual fee which came as a suprise , but when i called customer service they gave 50% of the fee as credit as spending was there on the card . apart from cashback there is no other attractive benefits on this card . but nothing negative as such except few issues which every credit card company has in market .

19-05-2023

Adnan Ahmad   United Arab Emirates

Pathetic FAB card

They are liers , big liers, they will promise to give free card but will charge you annual fee. Than they will promise you will get joining bonus that will also be a lie. I have never seen such pathetic liers and bank service. Never ever buy this card. Pathetic .

21-04-2023

MOHAMMAD SOBAN   Nepal

time wasting with request

i am not sure what kind of word i should used with this bank services. since i had many bad experiences, writing about recent one, i have requested to decrease my credit card limit and its been 8 days and still i am following up for same. imaging customer service level. you cant escalate cz they dont have such option and the one who is answering call they dont have access to do so. worst service in whole universe. thinking to close CC very soon.

22-03-2023

GIRISH G S   United Arab Emirates

Credit card

Very disappointing experience with dubai first credit card. I prefer nobody to opts their card they kind of robbing the customer . Like five years before they offer me a lifetime free card then later they charged me a annual fee even though i never activated the card. The funny thing is they will keep quite until this money become something big then they start following up with you for the payments. Bank is clearly making a trap for you, They will never notify you about the annual fee through a statement which receives on your email or SMS. Once its gets accumulated they you will receive many phone calls to pay it back. Very much disappointing experience form DUBAI first.

08-03-2023

Harry   United Arab Emirates

Super app abd super products

Its got one of the best mobile apps in the region, excellent customer service and even more amaxing credit cards such as their cashbavk and low interest rate card

15-01-2023

Stephanie Khoury   United Arab Emirates

Credit card

I applied for their credit card and my first question was “is it free?” Their agent said it is free for first year apparently it wasn’t I got charged for 500 AED after first statement and when I complained the employee said it is written in the online application which I never saw anytime I call their employees on the phone are useless and sometimes rude seems like they train them to be like this

14-12-2022

Abin Wilson   India

Real Frauds Dont apply Dubai First Credit Card

Friends dont apply for this card, they are frauds ..Read my experience ….
I got a call from their representative and he told me cashback card is available and there is no annual fee for the first year . I got many calls from the same guy , finally I applied . Before applying I asked him many time about the annual fee , he guaranteed if I spent 1000 within 45 days there will be no annual fee ..
Once I activated the annual fee is showing, then immediately contact customer service they are telling I must have to pay the annual fee, and there is no promotion or offer, His point is I already accept the terms and conditions at the time of application. I told them I don’t want this card I need cancel they replied me first pay the annual fee and request for a cancelation …..

So don’t take this card , they are telling one thing and doing different . Their customer support is pathetic , they are working for not support ..

Dear management did you, recruit people for stealing from the public….

08-11-2022

Jackie   United Arab Emirates

Friends please be very careful before applying for dubai first credit card

Case ID: CAS-483331-Z8N6T0
Guys please be very careful dealing with Dubai First Credit Card
They are looting people, Below is my experience with them since 1 year.
I got the card as they were showing good cash back benefits and all… but later they change the benefits and reduced the percentage still i was fine but when i checked my cash back they were cheating there too i was not getting the cash back as they had mention, when i called and checked with them they are saying its a technical glitch with the vendor.. i said its not my issue i am not getting the cash back but they said they were helpless as always.. hence i decided to close this card, its more then 2 months now i have paid extra amount for the closure also, still they haven’t closed it, every time they give some different excuse, its pending for approval with the managers, or we are waiting for the reversal of the card fee, you wont believe i have sent for closure of my card on July and still they are charging me their yearly card fee in Aug & Sept, this is really a crazy shit bank, when customer has already asked for closure in July how can you charge your customer yearly card fee and all, if you want money in this way pls ask that we have to pay our employees salary pls donate some money for the closure. Please be very very careful before applying for a card guys. i am still suffering for a closure. i am going to file a complain to central bank now this shit is getting delayed a lot now.

28-09-2022

Silvia   United Arab Emirates

Does this bank exist?

I have not been contacted by any customer service representative. I just opened the application and found out I have to pay almost 3000 dirhams of fees for late payment and some over limit fees. I don’t use this card at all and at the time of applying for the card there were no fees involved,
Just terrible

29-06-2022

Emad   Jordan

Hard to cancel their credit card

Worst company ever, hard to get rid of them, they always charge you fees and fines and require you to renew your credit card in order to cancel these fees.

25-06-2022

Wani |   Verified   United Arab Emirates

Good

This credit card piqued my curiosity because I had heard good things about it from my pals. It arrived three days after I submitted my application, and I received a 5% cashback when I used it at an online shop!! What a lovely card!

.

23-05-2022

Cana |   Verified   United Arab Emirates

Exemplary

I was interested in this credit card because I had heard nice things about it from my friends. It was delivered to me three days after I applied for it, and I received a 5% cashback when I tried it out at an online business!! What a wonderful card!

09-02-2022

Sayeera |   Verified   United Arab Emirates

Satisfying

This credit card piqued my curiosity because I had heard good things about it from my pals. It was delivered to me in three days after I applied for it, and when I tried it out at an online store, I received a 5% cashback!! What a fantastic card!

03-02-2022

Crystal |   Verified   United Arab Emirates

Perfect cashback

I was really interested in this credit card because I heard about it from my friends. When I applied for it, it was delivered to me after only three days and when I tried it at an online shop, I took 5% cashback!! Amazing card!

20-04-2021