From inception of our business in 2006, we have worked hard to enhance and expand our services in an industry that is at the heart of economic and social transformation. Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE. We are building telecommunication company by taking connectivity to the next level to fit the future and the people need because our customer will always be our main focus. Therefore, we are providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters.
Internet signal has been very bad the past few weeks, I’ve called about it and they said they would send someone over to check everything and until now no one came. You pay so much each other and you get poor service from them
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DisappointingMiserableRude
27-08-2026
Paolo Tomassetti United Arab Emirates
Paid and 3 days without internet at home
I did 23 calls in 2 days and still no solution provided. It’s basically a fraud
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Criminal
14-05-2026
Lucas William United Kingdom
⚠️Think Before You Invest
I’m still in awe of the exceptional service I received from (Mrs. Morgan Garland ) after falling victim to a devastating Bitcoin scam. I thought all was lost, but thanks to their expertise, I recovered an astonishing $345,687. A colleague had recommended Mrs. Morgan Garland and I’m forever grateful. Their professionalism, efficiency, and dedication were unparalleled right from the initial consultation to the successful recovery, the process was seamless. If you’ve been scammed, don’t lose hope. The experts at Mrs. Morgan Garland, can help. Reach out to them at Contact Information: Email: [email protected] WhatsApp: +44 (778) 227-6032 and don’t hesitate to contact their experts if you’re struggling to recover lost funds.”
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Disappointing
08-05-2026
Dion United Arab Emirates
Poor data Network
So disappointing about the data plan and services. And no respond from my complaint about poor data Network
DU is the worst company I’ve ever dealt with. Activation takes seconds, but cancellation is a nightmare. I’ve been calling for three days, holding for hours, and no one ever answers. Now I’m moving out and can’t cancel without DU’s approval, and I’m completely stuck. I’m beyond angry and frustrated. Don’t ever go with DU, they make leaving impossible. and worst part is only way to cancel is by calling , not through app or their centers how bad can you be.
The whole day I don have incoming calls both voice and sms worst is even I explained from the beginning that this number is very important they can not do anything
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DishonestHorribleMisleadingNot Client-oriented
17-11-2025
Ivy Luxury Holiday Homes United Arab Emirates
Cancelling an Internet service is almost impossible
I have done a lot of home internet connection with DU for my apartments and when I want to cancel after selling any unit, they don’t respond. They respond immediately for upgrade or new connection, but they don’t respond for cancellation making the outstanding bills to pile up.
We got a call from du to upgrade our internet line and than messages and we agreed to it. Messages and also the sales person who came to the house said internet will be down for MAX 3 hours. Now a day later we still waiting to be reconnected. Being a couple who mostly works from home these days with international clients in different time zones this is the worsed thing that can happen to us. Calling costumer service leads to people who follow a script of pre defined answers leading to nowhere else than more frustration. Worsed experience ever. Stay away from du if you can.
Du internet service is unreliable with constant connection issues, and customer support is unhelpful—they only push for upgrades instead of fixing problems. Every year, they deliberately interrupt the service to pressure users into paying more. When you try to cancel, they delay the process and keep pushing other offers. It’s manipulative, frustrating, and completely unacceptable.
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15-07-2025
Fasi United Arab Emirates
Worst service ever
After months of frustration, I feel compelled to share my experience. DU has been the worst internet service provider I’ve ever used. The WiFi disconnects every 15 days like clockwork, and every time I raise a complaint, they take at least 3 days to send someone to fix it. This is not a one time issue, they’ve made my life miserable. I mean, I have a job! Not having wifi for days on end disrupts my work, my child’s studies, and our day-to-day life. The customer service is unhelpful, poorly trained, and often provides generic responses without any real urgency to resolve the problem. Why is it called customer care? I do not recommend DU to anyone looking for reliable internet. If you’re considering signing up with them, please save yourself the stress and choose another provider. This is disappointing and unexpected from the UAE.
If I could give zero stars, I honestly would. They are very quick to overcharge your account, request payment, and disconnect your line if payments aren’t made on time, yet they don’t even send monthly billing breakdowns. Accessing the app online is a hassle; it shows that the account doesn’t exist. I’ve been struggling for months over being charged for a phone contract I canceled and paid in full, and they’ve also recently changed the Wi-Fi charges every month without any approval. I’ve visited their store to speak with a consultant, but they redirect you to the support line online, which is just as unhelpful. Between them and their third-party services, no one seems to know what’s going on. I would NEVER recommend using Du to anyone.
They asked me to changed wifi router to fibreoptics. Promised me there will be no cancellation fee or any other extra charges. Surprisingly in the following month, the charge me for the cancellation charge. And I dispute it. They said will correct it. Surprisingly in the next billing they charges me 992.99 dirham !! They said sorry wrong charges. They suspended my internet and I will get my internet once I paid after the billing is corrected within 72 hours! Can you imagine a person work from home and facing this issue? And no internet for 72 hours? How can I perform my work? I am so disappointed. I feel like being scammed by the information they gave in the 1st place was totally wrong. I am so regret it
Trying to BUY Wi-Fi from DU has been one of the most frustrating experiences of my life.
I ordered the Home Advanced Fiber package over the phone. The rep confirmed everything and said a technician would contact me in 24 hours. No one did. Two days later, I followed up but DU had no record of my order.
So I drove to their Marina Mall store, waited over an hour, and re-ordered. I gave my correct JLT address (twice). The next day, a technician called and he was waiting at IMPZ, nowhere near me. He left, and I was told someone else would contact me. Again, no one did.
This happened again, even after I filled out a form with my full JLT address in CAPITAL LETTERS. The next tech still went to IMPZ. I’ve spent nearly a week chasing DU, repeating myself, and wasting hours on the phone.
I still have no Wi-Fi, and this has impacted me and my wife’s ability to work from home.
This is more than poor service, this is negligence. DU seems completely incapable of handling a basic order.
If you value your time, peace of mind, and sanity, AVOID DU.
I have emailed, called, and visited the Du store in person over the past 5 weeks, paying my bills as instructed, all while trying to request the closure of my home WiFi account. Despite my efforts, I have not received any resolution. I’m frustrated with the automated responses and the constant disregard for my request to close the account. It feels like no one is listening, and no one seems able to handle the issue effectively despite following all the steps I was instructed to follow in order to process the cancellation and closure of my account. The staff appear poorly trained, and it seems the processes and procedures are not functioning as they should.
Worst telecom service i have tried in my life, extremely shocking for Dubai
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Advisable
CriminalDirty
19-02-2025
Mohammed Aqil United Arab Emirates
Unresolved Billing Issues and Unfair Service Suspension by DU
Title: Unresolved Billing Issues and Unfair Service Suspension by DU
I want to share my frustrating experience with DU regarding billing discrepancies and service suspension.
In November 2023, DU offered me an upgrade to AED 699/month with a 70% discount for 12 months, making it AED 209.70/month. I accepted under the condition that my plan would revert to AED 199/month after the discount period. However, my bills were inconsistent, and despite multiple calls to customer support, the issue was never resolved.
Before the discount period ended, I contacted DU to ensure my plan would revert to AED 199/month. I was advised to call on the last day of the contract, which I did after long wait times. Despite confirming my request, I was shocked to receive a bill of AED 1,027.53 the next month. Adding to the frustration, DU wrongly activated a new plan without my consent.
Due to non-payment of the disputed amount, my internet was suspended, causing major inconvenience, especially as my son relies on it for online classes.
This experience has been highly disappointing. I urge DU to fix this by restoring my connection, correcting the billing errors, and honoring their original agreement. Customers should be cautious before committing to promotional offers, as DU’s support has been unresponsive and unhelpful.
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DisappointingHorribleRidiculous
29-01-2025
Paul United Arab Emirates
Worst home wireless
Very Worst internet services & customer care people and exploiting customers under company policy
Worst company I’ve ever seen. Charging me while I left UAE in April 2024 and paid to the last day and requested cancellation. So unrespectful, that threaten me to pay. I do not recommend anyone to go to them
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18-01-2025
Pinky kumawat India
Worst experience
I am visiting du service center at mega mall, the agents everyday giving me the leme excuses, they are not giving me my sim card which I lost. Too bad customer services
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Fake
17-12-2024
Mohammad Murshid United Arab Emirates
Poor Services specially Customer service is very very cheap.
Customer service is too cheap to say any thing. They will keep you hold for hours to take the call. Response is not reasonable. Poor service, cheap customer service.
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Inexpensive
IncompetentNasty
31-10-2024
Srinath India
DU is looters
5GB of data costs AED 60???? 250 mins talk time AED 60??? Also, if the current subscription needs to be changed, they will steal all the balance amount in the account. This means Du doesn’t have any standards, doesnt apply any logic on their Tariffs, and we can call them “Thiefs of Dubai” without any doubts.
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ScamExpensive
28-10-2024
serah United Arab Emirates
Their agents lied my wifi will be disconnected and made me get another router i dont need.
I have been complaing for the last 3 months and no one has called me to offer a solution.. I have visited the deira Center Branch and City center branch and they told me to write emails. I have done so,, i have called them a couple of times and they have completely ignored me.i am paying 2 routers that i dont need. They are completely dishonest, and not customer focused. How do my mail thread of mail go unnoticed
I am writing to express my extreme disappointment with the service I have received over the last few days. After struggling with my home wireless 5G connection for nearly a week, I called this morning to cancel the service. However, I was offered an upgrade, with the assurance that the issue would be resolved and a new router and SIM card would be delivered before 6:00 PM today, promising double the speed of my current connection.
It is now well past the promised time, and not only have I not received the new equipment, but I also haven’t received a call, SMS, or any communication regarding the delay. I’ve been contacting customer service all day, and it is beyond frustrating that every representative provides different information with no resolution.
As a loyal customer who relies on this service, particularly for my son’s schoolwork, this level of service is completely unacceptable
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Disappointing
02-10-2024
Danijal United Arab Emirates
Customer Service is one of the worst in the world
The people working in customer service are ready to help but they don’t understand the issue ever. I asked 4 different people to talk to a manager and you always get the same response they will call and you never receive a call.
If you want to save yourself some of your nerves then don’t ever sign up for du services.
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DishonestMisleading
29-09-2024
Ahmad United Arab Emirates
Bad service
They work so hard on selling there products and services but they do nothing about after sale, and it’s absolutely impossible to speak to a consultant. They send you to there usless app if you want to pay or upgrade, but nothing for fixing or ending your contract
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Horrible
19-09-2024
M United Arab Emirates
Generally just an awful experience
Constant headaches & poor service
Majority of agents do try to help, but ”computer says no” rather than being proactive about fixing the problem.
Lines disconnect, bad signal. Truly awful company. Moved to Virgin and never had an issue
What they will sell you in a package is all a lie. And they are charging more than what was communicated in the offer. When you try to speak with someone from their customer service is impossible, the option on their app to chat with representative is useless, same as their app
Discrepancy in Charges and Miscommunication Regarding Roaming Plan
I am writing to express my frustration regarding an unexpected AED 1500 charge applied to my account. This issue arises from inaccurate information given by your customer service agents about the 15-day roaming plan. Despite multiple assurances that I would receive SMS notifications about the plan’s end date, I did not receive any updates. This lack of communication has led to an unjust charge, which feels like a trap. I have verified this information through recorded calls with your representatives, and yet the issue remains unresolved.
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AwkwardScamTerribleUnfavorable
02-09-2024
segrex United Arab Emirates
Customer Agent Complaint | Mohammed Abdelhaey – Cancellation Department
I would like to make a complaint against this agent from you Cancellation department, name Mohammed Abdelhaey. The call happened around 11:20am Dubai time.
I was able to talk to him to request for the cancellation of our account and I was told that we have to call again using the registered number which I totally understand but his rudeness is superb!
The way he speaks and usage of words are unacceptable! He used words such as “so?”, “I told you already (after I asked for his name) ”, “I don’t care (after I told him that I will report him to Du management)”
He also told that Du has not survey option, and that he has no option to hang up the call after I asked him to direct me to survey option, he placed me on hold multiple times just not to hang up the call which I suspected that once he released the call, I will be redirected to the survey option.
This kind of employee is destroying your reputed name and will definitely think twice if we will get services from Du in the future.
This is really disappointing that you hire such employee.
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RudeTerribleUnprofessional
16-08-2024
Sudha Khandelwal United Arab Emirates
Bad service
After raising a relocation request 5 days back. And kept following up every alternate day, still nothing done on my home wifi. No setup done in the new house. I will not recommend anyone to use it if yoi can.
Spoke to three customer service representatives and all three didnt solve my issue they were extremely rude and i am highly disappointed in their service.
First time to use Du.I feel cheated and disappointed.You go to any branch they send you around and end up giving you and email address to send your concerns but guess what?No one bothers to reply to the email or reach out
o I had a router that was not working .. and they said mam we will give 5G super powerful machine for the same proce.. No need to pay extra. fo 208 dhs. Okay.. here they come and install it and then it stopped working july 1 till July 10 I am calling customer support. You go to the shops NO AMn Only by phone you cn cancel.. they said we need to email the techinical team.. 7 days passed and nothing happened. the internet connection was laggin g NOT only that and here my bill goes to 270.. they said you got 7 free trails days for cancellation . on the 9th they sadi No mam you need to pay for the cancellation or wait for the technical team to check and get back to you, Now I called TDRA and filed a complaint against them..
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Dishonest
16-07-2024
Leila Germany
DU fraud
Unfortunately, my experience with the Du operator in the UAE has been extremely negative. Here are several reasons why I consider this company unreliable:
1. Irresponsible and Incompetent Employees: Many of the company’s employees have shown themselves to be incompetent and irresponsible. Some of them, in my opinion, behave like scammers, deliberately misleading and deceiving customers. 2. Unjustified Bills: I received a bill for the period from May 1 to May 31, 2024, amounting to AED 245.82, which was overdue by 31 days. Although I regularly paid all my bills, this amount seemed unjustified and inexplicable. 3. Disconnection Threats: Instead of trying to resolve the situation or offering flexible payment terms, the company immediately threatened a complete disconnection of all services, which I consider an extremely unethical approach to customers. 4. Lack of Support: Attempts to contact support to clarify the situation were useless. I did not receive clear explanations or assistance over the phone, which only exacerbated my dissatisfaction. 5. Non-transparent Conditions: The service and billing conditions are extremely non-transparent, making it difficult to understand the real reasons for charges and the possible consequences of non-payment.
I intend to switch to another operator and do not recommend Du to anyone who values their time, money, and nerves.
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Incompetent
05-07-2024
Ryan M United Arab Emirates
Du Wifi Home Wifi
I have a lot to complain about. Firstly, the one who contacted me a du agent offered me to have the du wifi. I agreed because my etisalat wifi was about to end. I was not aware that he just wanted me to get the offer and he does not even know that I still have exit charges on my etisalat. He kept on telling me that he was busy and that he had meetings but when I ask about the wifi he was so active in responding to me. His number is +97165192649. He said he was Abbas but I doubt it if that is his real name. He deleted all the conversations we had in whatsapp. Second, when I went to du branches, they are not knowledgable. The abduhabi mall branch said I dont have a 7 days grace period to cancel my account and referred me to hamdan branch. In hamdan branch, they do not handle complaints personally, they refer me to online calls. How inconvenient. When my complaint was raised through their online system, the person I intially talk to said I fan cancel it within 7 days but it was my 8th day already. Imagine that if the guy in abudhabi mall was able to address my issue immediately then I can get the wifi next month. I simply have to cancel and re apply. And then, they referred me to different departments where my problem was not resolve. They just want me to pay my du wifi. I am thankful somehow that I just have to pay one month and 7 days of non usage of their wifi. They simply just let it go. Never will I have their service after this.
I’ve been trying to reach our account manager, Yosra Hussein, since January, but have had no response to numerous phone calls and emails. Despite calling the DU Customer Happiness Centre, my request for a callback was never actioned. The customer service experience has been hellish, with complete negligence and lack of responsiveness. Our IT manager is aware of the situation, and we are considering switching to Etisalat if this issue is not addressed promptly.
Mediocre and Unacceptable Service Experience with Du Company
This review is based on my disappointment with the service provided by Du Company.
From 8th May 2024, I engaged with Du to inquire about relocation services in Abu Dhabi, specifically regarding the possibility of receiving services from Dubai with my previous contract. They confirmed was possible and will take only few days + 100 Dirhams. Unfortunately, my experience with Du has been less than satisfactory, Du, does not provide internet service in Abu Dhabi.
Despite my efforts to explore options for receiving services in Abu Dhabi from Dubai, I encountered significant challenges and obstacles. The lack of clear communication and viable solutions has left me frustrated and dissatisfied with Du’s services.
Also Very disappointment my conversation with Mrs. Selma, the manager from customer service on 16th May we had a phone call conversation from your main brach on Al Wajahah Street from HotLine for more than 1 hour, she promised me that on 17th May everything will be sort it, even than Du does not provide internet in my new area in Abu Dhabi.
As a customer, I expect a higher level of professionalism and efficiency from Du, especially when it comes to addressing customer inquiries and providing adequate support. As I work from home, these issues have also had a negative impact on my ability to fulfill my work responsibilities.
I hope that Du will take this feedback seriously and strive to improve their services to better meet the needs of their customers, including those residing in areas outside of Dubai.
Please be aware and I hope no one will not have this frustraiting experience.
Du is cheating! The service did not work, but they want to receive money for the disabled period, although the online agent promised that as soon as the debt is repaid, the service will continue to work and another agent will help avoid double charges. As soon as the payment was made, the service did not work, and the agents said that the remaining amount also needed to be repaid. Also, the operator-agents are very slow – it seems to me that under the guise of people, DU connects poorly trained bots! Terrible service!
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Unique
Criminal
22-05-2024
Latifa United Arab Emirates
Home Internet issue
I am extremely dissatisfied with how customer service has handled my situation. My home internet issue remains unresolved, and I would not recommend this company to anyone. It’s the worst customer service I’ve ever experienced
Pathetic applications which we cant rely. I have got some auto subscriptions enabled and started deducting 5 AED per day. Customer support verified and asked to send an email. But that was never attended. (email sent on Fri, Oct 20, 2023) Another issue on the cancellation of home internet, cancelled through application on 29th Feb, but continued billing for the next month. Customer support verified and said that will be waived off. But that was not waived off and again the bill got generated on next month. Issue not solved even after the third follow up. They are confirming that the cancellation request was received and they will resolve and waive off the bill. Again after few days I got call from collection team to remind me on the amount. Again we need to explain this to each of them. Fed up. Here we can only go either with DU or Etisalat and we are forced to live with this.
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Disappointing
06-05-2024
Fawad Khan United Arab Emirates
Very Bad policies for Customers.
Very bad experience with Du starting from sales team, billing, payment, and customer services. So bad after sale services that you will never sort your problem within one week. in that would be created by them. whatever happens whos mistake is this. you have to pay for some thing which you don’t want to. Bad customer services and most important no Transparency in dealing with customers. everything verbally on the phone. No reference for recorded calls. you have to ask then might be some one will give you wrong reference. no system for double checking. no record in writing except for due payments.
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Disappointing
02-05-2024
Sumeya Tahir Canada
Terrible Experience with Du Dubai Phone Company
As a tourist visiting Dubai for the first time, I was excited to explore the city and stay connected with my loved ones back home. However, my experience with Du Dubai Phone Company has been nothing short of a nightmare.
Upon arriving at Dubai Outlet Mall, I decided to top up my account to use data while exploring the city. I used one of Du’s kiosk machines, and to my dismay, although the charge was deducted from my bank account, the service didn’t work at all.
The attendant stationed at the kiosk witnessed the transaction and assured me that I would be refunded within two days. However, despite her promises, I received no refund and no assistance from Du’s customer service team despite multiple attempts to contact them over a period of three days.
Desperate to stay connected as a tourist navigating a new city, I resorted to using my credit card to make another payment to Du. This not only resulted in additional charges but also left me feeling frustrated and betrayed by Du’s lack of accountability and customer care.
As a tourist, I expected better service and support from a reputable telecommunications company like Du. However, their negligence and incompetence have not only soured my experience but also left me questioning their reliability and integrity. I urge fellow travelers to beware of Du’s lackluster service and consider alternative options for their communication needs in Dubai.
Customer service of DU is the worst. I have home wireless, and everymonth i experienced unstable/poor network! That’s why i need to call their customer service..
Once i called them regarding poor connection, instead of giving me solution, they told me “if you’re not satisfied, just cancel it then” like how come you said that to a customer? I need you to fix the problem, not telling me to stop my subcription! (If i wasn’t tied by 1 year contract! Without you telling me, I absolutely will cancel it! Especially after unprofessionalism gesture given by your customer service)
And now after i finished my 1 year contract, one customer approached me by whatsapp, adked me if i want to extend or renew my contract.. i told him NO.. And i asked him question about when will my internet stopped working if I want to stop it? Will it stop on my due date? Because i paid 1 month in advance, i should have remaining days, isn’t it? Guess what? The customer service just left my text without read it or even reply!
and then I planning to stop my subcription, after how bad is DU’s customer service I experienced (24/4/2024). And today 26/4/2024, they call me, whether I want to continue or cancel my subcription.. i said that i want to cancel it.. Guess what they cut my internet staightaway after a few mins call! Even if i paid my bills and i need to pay for upcoming 1 month!! I meant, come on!! I still have remaining days left! At least cut my internet on my due date (which is every 7th)
I called mr. Moiz today to assist me with this problem, and guess what?! He didn’t help at all just like the rest of DU’s customer service..
My best decision was stopping my subcription with DU! – network unstable – bad experience with customer service
But not every customer service were unprofessional, just most of them.. but not all of them.. thank you
I am writing to formally complain about the misleading advice/misinformation from one of your sales agents on September 2023, when I visited the DU store. Unfortunately, the experience was highly disappointing, The sales agent, whose name I regretfully do not recall, provided me with incorrect details regarding a DU plan I was interested in purchasing. Specifically, they assured me that FREE CANCELATION FEE ANYTIME. The sales agent explicitly informed me that I could cancel anytime without incurring any cancellation fees. It’s clear he’s fooling or cheating the customers just to get sales. Based on their advice, I made the purchase, only to discover later that the DU Plan did not meet my expectations due to the misinformation. When I visited one of your branches to cancel my DU plan they asked me to pay because the contract was not yet finished, all I want is to cancel my monthly plan without paying anything because that’s what the agent told me that’s why I purchased this plan.
Very bad services providing mirdif du office. Du people they are time passing and not treating customer very well. 8 never had this kind of experience.
I had an Etisalat mobile network before switching to Du. The network coverage is so bad. Although my area has a Du network tower, it is still bad. I regret my decision to change to DU and will change to Etisalat again. It is not recommended at all.
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Unpleasant
19-03-2024
Mayo United Arab Emirates
Raised cancellation issue without action for more than a month now
customer service kept passing from 1 team to another, totally uncoordinated. was asked to raise it trhu email and kept following up everyday but totally no reply
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DISADVANTAGES
Inattentive
15-03-2024
Rasika Sri Lanka
Billing
I already made the payment 18th due date was 21st. But 23rd they disconnected my line.so when I called the first person assisted me in polite way and he found my payment and he said didn’t deducted from my bill so he said he will work for it and will reactivate in few hours but it didn’t.He was a very knowledgeable person.So few hours later I contacted customer service he was very rude and he is keep telling I didn’t make payment. If didn’t do the payment why should I called them I’m not a crazy.He don’t want a help stupid man……until now no data no call no activate.very poor service. To sell the device so many staff are standing but like this problem to help no one there. Not only this last time I had very poor signal in home internet so I went to du store and made the complaint so solution was buy another home plan with new agreement.so it’s also get slow signal what’s the option go for another home plan….😀😀😀😀 they try to sell only to cover their target. Very poor service.
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DISADVANTAGES
24-02-2024
Omar United Arab Emirates
Promoted a package and installed a lower and different one.
Very poor, not responsive, they promised to fix their mistake in 0 days and it has been 8 days without a solution, they just wanted to sell and once they installed the wrong package they turned their back and never fixed the problem till now. I dont recommend du.
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DISADVANTAGES
DisappointingDishonestFake
11-02-2024
Gautam Chakraborty United Arab Emirates
Relocation services
Delayed appointment provided yet not honored. Upon inquiring with customer care, they provided no satisfactory explanation & push for revised appointment… very unprofessional & disappointing…
Took AED 27,800 from my debit card and will not admit
I made a payment of AED 278 on DU’s quickpay portal (amount prefilled by DU). But they extracted AED 27,800 from my debit card. It’s 3 days ago. So far they have refused to acknowledge the system error or refund the money. Instead they let me know that in about 2 weeks I can log into my account and “see the outcome of my case”. They have not even offered an apology as they hold on to my money.
I should say that I can clearly document (with direct screenshots) that the payment I authorized really was AED 278, and that they really took AED 27,800 from me.
I ask you: can you afford to have companies charge 27,800 to your account? If not, then never use DU!
Apart from all that, this internet service is sub-standard, and I have never one single time been able to measured up-/download speeds at the level they are supposed to be in my package.
my deep frustration and disappointment with the level of service and professionalism I have encountered as a customer of Du Network. My experience with your sales team has been nothing short of infuriating, and I feel compelled to bring this matter to your attention. Recently, I had the unfortunate experience of interacting with one of your saleswomen at [ (056 626 9064) Muskan). It was evident from the beginning of our conversation that she had little to no knowledge about the network coverage and functionality of Du’s wireless services. Instead of providing accurate information and assisting customers in making informed decisions, her primary goal seemed to meet sales targets at any cost.
I was appalled by her lack of understanding when I inquired about the coverage in my area. She not only failed to provide reliable information but also seemed disinterested in addressing my concerns. It became apparent that her main focus was pushing products to achieve her targets rather than genuinely helping customers find suitable solutions.
As a result of this unprofessional behaviour, I am now struggling significantly to connect to the internet, and the service I am receiving is far from satisfactory. It is disheartening to realize that the sales team, whose role is crucial in guiding customers, is more concerned with achieving sales quotas than ensuring customer satisfaction. the new router still displays no internet connection.I strongly urge Du Network to address this issue promptly and take corrective action. Customers deserve accurate and transparent information when making decisions about their network services. Misleading practices not only harm the reputation of Du but also lead to customer dissatisfaction and, ultimately, loss of trust.
I trust that you will investigate this matter thoroughly and implement measures to prevent such incidents from recurring. I hope Du Network takes its commitment to customer satisfaction seriously and strives to uphold the highest standards of professionalism.
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DISADVANTAGES
Client-oriented
Disappointing
28-01-2024
A United Arab Emirates
Worst Service In UAE
I’ve had home wifi on about 10% of occasions I’ve tried to use it. Shows green on the router always however never connects. On any device.
This has been going on since I started this wifi with Du back in October but I have a busy life, I simply do not have the time to be on the phone to Du for 2 hours and wait hours for call backs.
My complaints they claim were never made because they don’t log them on their end. And when they do they mark them as ‘resolved’ when the issue is not resolved.
I want to cancel but I’m being asked to pay over 1000aed to cancel a service I have paid for monthly but HAVE NOT RECEIVED!
On top of all the phone calls I am still waiting 2 weeks later for a response from [email protected]. Don’t bother emailing them they don’t reply.
I’m writing this review whilst waiting in yet another calling queue … 19 minutes and counting.
Very helpful, efficient, and knowledgeable service from Sunaina Nawaz. In addition to our mobile phone plans, we received advice on our possible future home internet options.
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DISADVANTAGES
Competent
07-01-2024
Richard Doyle United Arab Emirates
Zero Regard for Customer Service
I have the recent trauma of having to try to deal with DU, here is my story; I received an email informing me that some channels were due to be dropped from my service and I could opt to close the contract without any fees simply by chatting on the app or calling a number. Well… chatting on the app wasn’t that easy, they have deployed an infuriating bot which is some cheap bottom-range piece of thrash designed to annoy customers so much they give up. Eventually, I got through to an agent who told me that I could not cancel online without charges and I must call the number. So I called the number and of course, the agent has no idea about this email and tells me she is just in the cancelation department and could not help. So I send one more email online explaining the issue and I get a call from an agent this time who… wait for it… tells me he is not sure the email is from Du and asks me to go into a store to verify it.
Now at this stage, I have fully given up on this company and realize they have no intention of honoring their legal requirements and I no longer have the time to chase it.
So my second attempt is to try to connect with their technical support to help improve my wifi coverage.. again blocked by the blocking bot, click on the number to call and nothing displays. I waste about 30 mins getting nowhere and give up, i order an extra router myself and hope for the best.
Very unprofessional, stay a way from du. Each sales agent will tell you something different then you will have to pay loads because of their promises..
Continues to bill you despite deactivation of account! Avoid at all cost!
If there’s something this company is good at, that is continuing to bill you despite paying for what they had asked of you in order to deactivate and disconnect an account.
My last 2 accounts with them had been a nightmare.
Paid for a disconnection and deactivation of an account somewhere in April 2023 in order for me to get a lower plan. That got deactivated and i was able to apply for another account.
Something they wont allow you if you have outstanding balance with them. Then by November this year, their collections team had emailed me that i still owe them an amount of aed 192.00 for an account that had been deactivated since April 2023.
Now, with my last account – i had to leave the UAE by August and had moved to another country. I had paid Du over 1,500aed by November, an amount they had asked of me which includes disconnection fees and penalties, and just this Saturday, i had received another bill for November which was just deducted to the payment i had done for the disconnection or deactivation of my account. My bill just continues to generate and this incompetent team had not seem to stop billing me despite paying and having the confirmation that the account had been deactivated through their chat support via whatsapp, and shows deactivated on my Du app.
Unfortunately i could no longer visit and lodge a personal complain to a Du branch since i had left the UAE.
In the official DU app we can see 30 GB for 30 AED(means 1 GB per day for 30 AED for 30 days).by seeing this offer I recharged and checked again in the DU app to activate, the offer was DISSAPPERED….Its really like cheating. Then I sent the mail to customer care. They are saying they cannot activate the offer….
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DISADVANTAGES
DisappointingFakeFraudulentMisleadingExpensive
25-11-2023
Mary Gen United Arab Emirates
Online purchase
We purchase simcard plan online, the product was delivered but service can’t be used. Wefile complaint from calls, email and even visiting their main branch at dubaihill malls. Up to now none from this company manage to solve the issue. They keep saying they can’t find the payment details that it was successful, crazy right? How it happens that the item delivered if the payment online was not successful? A lot of customer we encountered at the time of visit with the same issue of poor service and unhelpful customer care.
Do not sign a contract with this company especially the 199 home wifi plan. There connection is constantly interrupted, slow and doesn’t work most of the time even iam only one person using in my home. Customer services are non existent as many times raised complaint and no actions from their end. Terrible company that giving false informations and cheating customers… Never Ever Suggest to any one of my friends and family.
I called Du today to get help for my internet which is always weak and a man named Sameer Khan answered and told me he will not send anyone to help me, he will not replace my router or even check what my problem is. I have to cancel my 5G package and upgrade AGAIN!!!! Which is the same thing they did to me 5 months ago!! They cancelled my 4g and FORCED me to upgrade to 5g and today this guy Sameer Khan is telling me won’t send anyone to fix my Internet and won’t replace my router and the only thing I can do to get my Internet back is to cancel my package and upgrade. I’m calling the TRA tomorrow and report this.
Do not sign a contract with this company. There connection is constantly interrupted, slow and doesn’t work most of the time. Customer services are non existent. Terrible company.
Over charged for nothing and fake discount by agents
The Agents cheated. They told me I would get a discount but never did. I Am subscribed to a service that I never wanted. I complained 2 times already about all these to the customer care center but it never gets resolved. They are cheating and taking money for nothing. They already cheated a lot of money from me.
I’ve been using SIM cards from different operators for at least ten years. I have been using DU for a month and I have not faced this many problems with a SIM card in the past 10 years that I faced with Du!!! There is always something wrong!!!!!!!
I bought my SIM card at the airport and there they scanned my passport and visa and said everything was ready. In less than a week, I received a message saying I needed to renew my ID and my SIM stopped working after a few days! I went to a store, and (after a long waiting time) they scanned my documents AGAIN! I still could not use my data after 2 days of going to the store. The Blu chat is useless and not helpful at all, and the contact information cannot be found easily on the website! The call center is supposed to make things easier for the customers yet you have to hear long unnecessary ads before you can reach someone! Anyway after calling, this problem was finally fixed and everything was okay for just a week.
But I’ve been trying to recharge my account and it’s not possible by any means! and although I used Apple Pay to charge it before without a problem it’s not working now! Also, I wanted to change and pick a Du number that I can call unlimitedly, but the app says I have done this 2 times in the past month already! which is funny cause I was not even aware of this option until yesterday!
Anyway, I am so disappointed with their services and I do not recommend it at all at allll!!!
i have du connection using more than one year after that on last August 10 i put cancel request and they said within 48 hrs. They will call back and they did not call and generate bill and again i contact them they behave very rude you must pay the pill otherwise you will caught in airport we have all evidence about our cancellation request and all .such well reputed company behaving like this we lost all of our faith in the company and highly not recommend not use du in future and the Customer support and team behaving very badly to us but while opening connection they are acting nice this is not good behavior of good company and as a customer we are expecting some more decant behavior’s from your side and whole team
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DISADVANTAGES
DishonestFakeRude
20-10-2023
Amine United Arab Emirates
Du is the Worst Internet connection ever
This is the worst and slowest connection i ever used ( me coming from a 3rd world country where i thought internet was bad ) when you call their customer service for solution and after asking you to restart your router for a couple of times they will give you the option to either upgrade ( total bs why should i upgrade when i am paying for a service that you are not providing) or offer to cancel your line, i mean who does that, just stay away from them this will save you a lot of stress.
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DISADVANTAGES
DisappointingDishonestIncompetentUnreliable
18-10-2023
Nadine United Arab Emirates
The absolute worst
The worst customer service I’ve ever experienced. We had terrible internet service so we upgraded – they said they would cancel the original service and we would only be charged for the new upgraded internet. Now after months of calling they are STILL charging us for both the old service (which doesn’t even exist) and the current one. They keep disconnecting the service because we haven’t paid for the old service even though it’s cancelled. We have called about over 20 times and they keep saying we will cancel it and escalate the issue but we are still getting billed for both services and the internet keeps getting suspended. Every time we call they just say oh just pay the extra and then it will get sorted out and we will put the extra towards the next bill – false, they just keep generating insane bills – excuse me but we aren’t going to throw even more money for something this terrible. False promises and just after your money even when you don’t owe them. Beyond frustrated.
Very weak coverage this issues keeps coming ba k and there was no permanent solution from incompetent tech team along with the very response from the customer support via email. 😡😤😤😤😡😡😡😡😡
Non-stop technical issues, app is useless, customer service can never solve any issue!! couldn’t think of a worst experience
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DISADVANTAGES
Terrible
12-10-2023
Shiny India
Top up on voice bundle
I have done a top up on international Calling for 69 Aed and instead of india it’s allotted for Afghanistan and when I called customer care they refused to change the plan neither reversed the paymen
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DISADVANTAGES
Disappointing
10-10-2023
Salman Bahrain
2 months following up
I was in dubai for 5 days in August 2023. My line got suspended on the first day because the employee at the airport branch did not upload my documents correctly. I complained then on the last day they told me to go visit a branch to resolve this issue. By then it was pointless so I requested a refund. They kept going back and forth telling me to come to the branch ignoring my emails where I stated I am no longer in Dubai. Each follow up email was like they are not aware of the issue and give me the same generic response to visit a branch. Its been 2 months now and Im still waiting. Worst experience dealing with incompetence customer service. AVOID this shitty company.
I’m requesting from last 5 weeks please activate my WiFi on my new location but no one is there to solve the issue only one reply after one week there is a error we are fixing it and my account manager is the worst account manager I ever have.t
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DISADVANTAGES
Horrible
05-10-2023
Gerry Lindo United Arab Emirates
Home Internet Plan Cancellation
The WORST EXPERIENCE EVER!!! They asked me to pay 1300aed just for us to cancel our plan when in the first place, it was their fault. They said the bill will keep on coming every month if it’s not cancelled. Our disappointment is outrageous!
1- The internet is not giving a single kb/s and is not working at all, despite several complaints from March 12. How can you charge for internet that is not functioning?
2- Any company selling products or services invoices for the same. What has DU provided me after March 12 that justifies asking me to pay for your services?
3- Regardless of these things, I still paid the amount of 225 AED as per the billing team and was informed this was the final amount. Why did she say that?
4- After payment, I called the customer service team and was informed that the cancellation will be done automatically. Why has it not been done? Why was I informed like this?
5- From March 12, I have been following up with the DU team every day or every other day. Why couldn’t they take prompt action? Why did it get delayed?
6- I have sent a detailed mail to deactivate and cancel the contract as proof on April 17. Why didn’t you take any action?
7- And these 300-something AED, what do I have to pay them for? Which month? If it is from March, it was not working. How can you ask someone to pay for non-working internet, especially when the issue is from DU’s end?
8- Who and how will you compensate for my lost hours and days spent following up to rectify the issue, cancel the contract, and regarding the payment? It affected my daily life, my family life, and my job as well. How will you answer for these losses due to the lack of proper service from the DU cancellation team or DU customer service team?
9- I am getting calls or messages almost every day from the DU collection team for payment. Why is the same prompt service not available from the billing team or service team?
1- poor internet 2- if you call them for solution, no proper action for one month. But still you need to pay even if it is not working 3- you will calls from collection team daily, but to get from billing team or technical team ,you need to call 100 times and wait atleast one month 4- even if you pay the final amoun, they won’t cancel it. You need to call them several times for cancellation. 5- if they don’t cancel because of their fault, still you need to pay for those months of delay. 6- their calls ring will last only few seconds like 6 seconds, if you are not able to take it before this, they will mention it as customer is not answering. 7- different customer service team, different answers. No proper coordination. 8. Overall very very bad service in the world. Etisalat is better
You ask for something In return you are given something else by force and you are forced to pay it
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DISADVANTAGES
28-09-2023
Dari United Arab Emirates
Horrible horrible horrible don’t make my mistakes
Would rate it at MINUS 5 if there was an option.
Horrible, don’t make a mistake to deal with this company. I inquired the installation of the internet, Du workers came, placed a router, promised the internet will start working soon.
Eventually, when I started calling to support line trying to get help on my non-working internet I’ve been told that “I’m sorry, under your name there’s no accounts” . I spent days and hours, calling and calling, waiting on the line to talk to the managers to get help, while loosing money sharing internet from my phone ( Etisalat provider) to my laptop. I spent hours on the phone, to hear “we promise you our manager will call you back” .
And guess what- not even one time the manager called me back. That nightmare was awful! I spent few months with no internet, eventually after spending more time in lines in the Du store (Mall of emirates) the best advice they could give me is to get a new internet.
That’s what I did. And now, for a half of the year, I’m being harassed by this company, via calls at 8 am, 10 pm, during the day, via messages, telling my story 1,000,000 times to hear they will take it into account and get back to me, and Du asks me to pay money, for those few months, when my internet wasn’t working.
So in addition to my money spent ( over 2,000 AED extra ) to get myself more data while Du internet wasn’t working, in addition to hours of calls, in addition to all that money I spent going on taxi and back to their stores only to get another promise they won’t follow, they want me- to pay them money, for the internet, that now, very conveniently they found.
Oh and that’s not all- apparently none of the details on that first account were right. Not the passport number, not the email. My guess that’s the reason it wasn’t working at the first place.
So please- choose this company if you like to spend extra money with no reason, if you like to be harassed by threats to start “legal actions” over you, if you like spending days on the phone trying to get some help from them, and if you’d like to have same phycological reaction as I do just by hearing the company name as I do.
Customer service is pathetic, she said they do not have idea on the 5g speed at all, how can i purchase the product without knowing the internet speed ? which i ask this questing to C.C she kept silent and not answered for a long time and i hang up the phone. Thanks Asim
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DISADVANTAGES
Ridiculous
23-09-2023
charbel khoury Lebanon
Bad connection and bad costumer services
i fell victim to a scam perpetrated by a sales representative from Du. Initially, I had a reliable connection that was working perfectly. However, they managed to convince me to switch to a different deal. Regrettably, this new connection has been nothing but trouble. For the past two weeks, I’ve been grappling with customer service and the technical team. They’ve called and attempted to resolve the issue, but failed to provide any follow-up or resolution. As a result, I find myself stuck with two connections – one that works and another that is frustratingly slow and unreliable. I’m now faced with the choice of either paying a penalty or enduring the arduous process of resolving this issue repeatedly. It’s been a constant two-week struggle, with daily calls and chats with Du.
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DISADVANTAGES
Disappointing
20-09-2023
Rukhsana United Arab Emirates
Du Fraudulent Company
First they scam you by lying and selling their sim giving package of 250 AED later they’re charging almost 1000 AED each month multiplying it. If you want to cancel they don’t cancel the account very unprofessionalism, cheaters, fraud and tell you to give money otherwise they will put your name in blacklist so you have to face problem at immigration.
You get such a poor service for a lot of money you pay them. Troubleshooting is a nightmare. You can’t even reach them. The chat solution is as bad as the call options. We have to troubleshoot at least four times a month just for home internet. I wish there was an alternative provider for our area.
Worst internet service ever. Worst customer care service ever. Unfortunately, we do not have Etisalat option in Al Jaddaf, Dubai area and we are forced to go with Du for our business connection, we have continues disconnection despite of paying the bills on time. Emails are being replied after 2 weeks and Internet service is unavailable for more than 2 weeks, no one cares. no one replies
Unfortunately, I using 5G Wireless Home internet and the quality of service is very low. Support has only 1 advice – reboot your router
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DISADVANTAGES
Terrible
12-09-2023
Eu United Arab Emirates
Impossible to reach any agent
Impossible to chat or talk to an agent, always on waiting list. Waiting for Chat to talk to an agent more than 15 min and no one answered … no one cares
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DISADVANTAGES
09-09-2023
Churchill Ferrer Philippines
Lack of customer service seminar
I and my husband went to du at Mall of the Emirates yesterday around 7pm. We want to complain about our monthly post paid plan which is 250 per month. We just want to know why we are paying more than 250 every month. So we need to know which lane we could ask or do we need number. In short we need an assistance. So the lady come but she doesn’t understand English. How come a customer service doesn’t understand English we are just asking which lane we could stand or whatever she could suggest. She pointed a machine which we don’t need. I dont understand How could you pay an arabic lady who can not speak and understand English very well. Then we went to an Indian guy who made our visit worse. He didnt want to give us a number for queue. He explained to us but we are not satisfied of his answer unless we could come to those guys who are sitting on the desk. What a horrible experience we had yesterday. That Indian guy is so arrogant really. How come you hired for a customer service position, these kind of people? They need to undergo a personality development and values education seminar. We are just wasting our time and money these.
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DISADVANTAGES
Disappointing
04-09-2023
Xingyu Wei China
Very very terrible service, charge me more then 10k for nothing
I try to cancel my 2 numbers since 1.5 year ago, they told me pay the existing bill then they will cancel for me, after 1 month, the bill come gain…… I didn’t many times, paid for many months. Finally it cancelled at 1 year ago. So I don’t have any Du account. Recently I went to open bank account, they told me I am in Du black list and I have pending payment!!!!!
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DISADVANTAGES
AwkwardBadly-locatedHorribleMessyTerrible
28-08-2023
Alena United Arab Emirates
No service
I closed my account 2 months ago 1.40848312 on 15 June but I still keep being disturbed by calls,e mails demanding to pay.I complained many times by e mails and calls but no response and no action.
I have been trying to get support from du for 2 months- NOONE CARES.I CLOSED MY ACCOUNT 2 MONTHS AGO BUT I KEEP BEING DISTUBED WITH DEMAND TO PAY FOR CLOSED ACCOUNT AND WHEN I TRY TO EXPLAIN NOONE LISTENS. I FEEL DISRESPECTED AND ABUSED HORRIBLE SERVICES
Farida at dubai hills mall was incredibly helpful and friendly. She was able to solve my issue with my phone application not connecting to my router in no time. If you need anything fixed at du, go to farida at Dubai Hills mall!
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DISADVANTAGES
AdvisableAffordable
14-08-2023
Jaya Sri Lanka
The worst customer service and cheating company
Share to everybody, do not trust any person at the Sales points, cheating ### DO NOT BUY THIS PRODUCT
I was promoted DO Mobile postpaid package by a Sales Agent named Asgar at the boutique shop situated in the gasoline station close to Sillicon in Dubai on 29th June 2023. He explained benefits about the package and asked to be qualified with a salary scale above AED2000. I told that i do not earn that level and not qualified. Thereafter, he told that can be sorted and not an issue.
Thereafter he prepared the documents and called to his Manager for the approval. At the time of called Asgar asked me to tell his Manager disclose my salary scale around AED2500 per month. In fact I also told the same to his Manager without my knowledge. I felt that the package purchase is not a good thing so asked Asgar to cancel my documents. Then, he insisted me to get it as not able to cancel now. However, he advised me to cancel end of the month just paying only package amount AED250. I trusted this DO Mobile company and the information provided by the Sales Agent Asgar. I received the SMS message asking to settle AED160.65 on 03 August 2023. I went to the DO Mobile arcade at Union in the Metro Station on 12th Aug 2023 and requested to cancel my package from the Sales Agent. Then, he asked me to pay AED160.65 and come after 3 hours. Thereafter, he asked me to pay another AED539 for cancelling the package. I was surprised and understood like a trap, cheating and false information explained by Asgar in the beginning. I explained to the Sales Agent at Metro Station but in-vain. This is a package AED250 per month and on top of that charged AED160.65 plus AED39 plus AED250 which is not to be charged from me as explained by Asgar. This is like a smuggling from the people and steel money. There was no solution and can be waive off only the Manager of Asgar. I called to Asgar and asked to assist and waive off talking to his Manager or provide the contact number of the Manager. He refused to tell contact number and told he will help. Asgar never revert back to me and then I called him back. He told that his Manager is not agreed and asked to settle or change to Etisalat and pay little by little. No help at all, they stole my money and I paid full amount. The mobile Sim is still activating and not cancelled. What they are doing? Who gives my money which additionally paid without a reason? Are they trying to get more money without cancel the Sim now? Please look into this unprofessional service and not good at all to UAE and the Company. Asgar contact: 055 588 4363
I had the worst experience in Safari Mall Sharjah Du franchise. First of all your agents were very very very slow in processing the requests of clients. We were almost 5 clients in the shop and I had two numbers before me. So, the two desk agents took almost 10 minutes to resolve their issue. Although I need just my emirates id to get upgraded nothing else. The guy I had forgot his name: when you enter he is on the right desk with glasses roaming here and there, just ask me regarding the issue I said just emirates id update. He was just giving me the wrong information and wanted to do it by an app which we had a hell of an issue with. I told him to do it by his system it will take hardly a minute as I had experience with the airport branch. But he didn’t. So another guy called those people who came after me. Because they didn’t call my number. And start serving them. Even they told her that get the token from the machine while she was getting the service from the agent. I was soo pissed off but I was quiet and bearing this. Mr. Yousaf seems like the head of this. Called me inside the room. I told him the complete scenario but he replied very arrogantly that your number is called or missed bla bla bla. I told him to give me evidence that he failed because he noticed I was right so he called an outside guy and bully him in his native language. Then my number was called from outside. There, I said to him SEE I WAS NOT LYING MY NUMBER WAS MISSED BY YOUR STAFF AND THEY ARE SERVING THOSE WHO came after me. I am waiting for a long. This is not the right way. This is how you are dealing with your customers. I am disappointed with this franchise. Please it’s my request better take strict action against this kind of attitude. We are paying the amount we are giving our valuable time but not to get bullied. Even if, he apologized there on the spot and share some good words then I might not get that much hurt. But I don’t give a dam to it. As per my feedback, I HAD A WORST EXPERIENCE IN SAFARI MALL SHARJAH BRANCH SIMPLE …!
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DISADVANTAGES
Disappointing
12-08-2023
Aruna Australia
DU horrible experience
My internet is not working. They disconnected it before payment due date. I’m tired of Du now. This is how guys treat customers and I using two line last 6-7 years. I will not renew this again. Horrible customer experience
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DISADVANTAGES
07-08-2023
Stanislau United Arab Emirates
Made a discount offer to upgrade on more expensive package just to never validate the discount unless I send them message every single month
I’ve got a call from du with an offer to upgrade my home internet for the faster package with a 20% discount for the first year. Long story short discount was never applied and I figured it out only 2 months after constantly paying full price. Obviously no refund had been issued.
From now every time when the bill comes I have to spend 1hr waiting in there useless chat until someone reply and open the ticket to adjust the bill. It’s happening literally 3 months. Such a waste of time!
If I’d know this would happen I’ll never get this upgrade and block du call center number forever to avoid this fraudulent clowns!
And to put cherry on top of the pie. There “live chat” option is barely working. Sometimes you need to try 8-10 times a day until it starts working and actually receive your message. After that get ready to wait for 45-60 mins to get a response….
Quite awesome customer service. Nahel Ramadan was the staff who guide us to choose the best service suitable for our needs, he was very friendly, polite and professional in his work.
Awful service from du. i cancelled my home internet and for that i had to go personally to the store. After standing there for long time finally got served. i paid the extra amount for cancellation as i was canceling before the end of contract. I did what i had to do on the app hoping that all is done. but noooo. just because i missed answering their call , they stopped the process of cancelling and carried on charging me. you are awful treating the customers this way.
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DISADVANTAGES
Terrible
20-07-2023
Vlado Piljak United Arab Emirates
Trash DU mobile Dubai
Du customer service is so disrespectful copy paste generic and annoying! Like talking with chat bot…I am paying for 500mbps, When they tell you speed of 10-15 Mbps and 0.2 Mbps is optimal in 2023, if it was 2003 I would still complain. Packet loss per testing is 5-10% so you can’t play any online game. Ping and jitter are terrible… So far 20 emails and nothing changed, they just don’t care!
Extremely poor customer service with huge challenging to do basic actions like cancelling their service. I got my broadband cancellation request rejected (for non sense reasons) without even being notifying by email or text (but continued to be charged). I raised a new request through the app but it misteriously got “lost” in their system. Now they are asking me to pay additional 200 AED to raise a 3rd cancellation request (Although the system issue is from their side). Their agents have been less than useless to help. Du called continuously to offer new add-on but when it came to solve problems they disappear and they are suddenly not allowed to call customers for privacy reasons
Poor service with criminal element stealing money from users.
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DISADVANTAGES
Criminal
03-07-2023
Ahmed United Arab Emirates
They just don’t wanna work untill you paying or buying.
I waited 4 hour in du main office to just cancel my sims as I lost it. I didn’t had any access to du app to cancel it as I dont have the sims anymore with me. They told me they can’t do it and they keep sending me here and there but they don’t wanted to find solution. And told me its not possible from the du office itself. How come with valid id and their main du office they can’t just cancel my one sim even which I have lost it. Cause I wasn’t buying something that’s why they were not interested. Buy when I agree to buy vip number. They suddenly cancel my one sim ! Again just greedy for money. Not recommended at all. If I can raise this complaint to hire authority will be much better.
The worst company and customer service on the world. They deserve the worst star for their cheating and bad behaviour. They cancelled my WiFi connection due not updating my emirates id as they mentioned, although i updated, and show them the evidence through my uae pass and told its not enough (i think they want me to take selfi while updating), and the rudeness thing they charged me for this cancellation fees. I will never ever renew with them again and I don’t advise anyone to be with them. They are not professional at all and cheaters, liars, useless, painful. All of them. It’s my worst experience that I had ever met in uae.
Spend for 3 hrs in a week calling 155 for cancellation. NO one taking call, Went to du office , mailed them and no use. Before going to home country its by luck I got cancellation request. Still calling to pay amount. They take initiative to get connection only and they will not care when there is cancellation of Du. WE NEED TO RUN BEHIND THEM. ITS UNPROFESSIONAL.
Du customer service are extremely dishonest people
This has been, by far, the most disappointing service experience I’ve ever encountered. The level of incompetence displayed is truly beyond comprehension. The pace at which they operate is painfully slow, and their agents consistently demonstrate a lack of skill and knowledge. It’s incredibly frustrating to be assured that your issue will be resolved, only to discover that no action has been taken, repeatedly, by every agent I’ve spoken to. Their approach to handling matters is incredibly shady. It’s mind-boggling why they insist on calling to confirm disconnections instead of providing an efficient online system. Their technical expertise and overall design are severely outdated and insufficient.
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DISADVANTAGES
Dishonest
12-06-2023
Imane United Arab Emirates
Do not call me!!!!!
Thae are calling 100 time per day in any tiiime !wtf
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DISADVANTAGES
10-06-2023
Disappointed du customer United Arab Emirates
Tourist sim from DXB Airport
Attention: Everyone who is hoping to stay in UAE for more than 90 days (especially if you are on a job opportunities search visa)
DO NOT use the free sim provided by Du at the Airport if you are hoping to stay in the country for more than 90 days. The validity of the sim is 90 days only and du will NOT renew / extend the validity of the line even if you extend your stay and have a valid visa. Their policies are so outdated and they won’t allow to migrate your line to prepaid or postpaid. Customer care Agents will give misleading information and will waste your time and money. Agents at retail stores have no empathy.
Switch to Etisalat / Virgin Mobile after using their free data and minutes if you want to.
tried to raised a ticket through customer care ( Mr.Anand ) regarding low speed of internet . He declined to raise the complaint and disconnected the call . I explained him Du team has already tested the speed a day before when I visited one of Du center in Ibn Batoota Mall and the advised to raise it through customer care . I am disappointed with unprofessional way of Du for providing customer care services.
ADVANTAGES
DISADVANTAGES
Unprofessional
31-05-2023
Stuart Johnston United Arab Emirates
Du services
Don’t deliver on promises. Sales staff are basically con artists. And when du steals you money their is no way to talk to anyone to recover money stolen.
ADVANTAGES
DISADVANTAGES
Dishonest
26-05-2023
Nadhir Bouchama United Arab Emirates
Mis-sold
The agent who sold me their internet service “Home Wireless Entertainment” promised a one-week trial period during which I could cancel the service without any issues if I encountered problems or was unsatisfied with the speed. However, when I attempted to cancel the service within the trial period due to poor performance at my location, they demanded that I pay cancellation fees only two days after the trial began. This has been the worst experience I have ever had, and I caution others against accepting their offers, as they appear to be scams.
Worst service and incompetent support I have ever experienced
Worst service and incompetent support I have ever experienced.
I am not a customer of theirs but got an email from them stating that a SIM is about to expire.
The email is legit, I have never used them so no idea why i got the email. Never been to emirates.
Spoke to their support the person was useless. Was unable to help. Did not care that they leaked customer information.
They were persistent to try and make it sound like there way nothing wrong and proceed to kick me off the chat, when i tell them how am i getting the email they respond with “i dont know”… just plain poor service. Your system sent the email surely you can see where it came from, what if this had more sensitive information?
If i ever visit emirates i know not to go for this company and based on their reviews here I wonder why it was poor.
Do yourself a favour and stay far away from this network, they’ve made my visit to Dubai very difficult 😞
Poor connection, limited data at high cost and unprofessional and incompetent customer support from sign up to cancellation.
ADVANTAGES
DISADVANTAGES
Criminal
10-05-2023
Elena Boeva United Arab Emirates
NEVER EVER use Du!!!
Never, EVER use Du! Go for ETISALAT ONLY! They are stealing money and blackmailing people. I have requested cancellation of the services, paid the cancellation fee for one extra month and kept on being charged. When I follow up on the cancellation request, the system says there is no request!!!!! I’ve been trying to cancel the service for 2 months, they don’t do it, just continue to charge. When you call the customer service for complaints, they just hang up. When they call and start blackmailing for an outstanding amount which you’ve already paid and the application shows: NO OUTSTANDING amount, the keep repeating: pay pay pay!!! When you say the app shows there is nothing to pay, they say, “no, you HAVE to pay.And they do it from private numbers on Saturdays or Sundays around 3pm when people are resting. I’ve never seen WORSE company anywhere in the world. I’m gonna sue them!!!!!! The company should be BANNED!
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DISADVANTAGES
08-05-2023
Sumayah United Arab Emirates
When ever I try to check my data balance it’s shows please wait
When never I try to check my balance or data it shows please wait until you get tied I feel like Changing my line I don’t recommend anyone
Du is just fraud to steal your money in the name of trust. They sell u 5g router by lying to u assuming it is instead of the old contract. Then they force u to cancel old plan and pay the charges. They never reply. They never respect the customer and they never even call for the cancellation. I have never seen as rude as this company. What a shame!
Not even worth 1 star Completely useless. Illiterate staff and no service what so ever How is it possible that the Authorities in UAE let them operate? Their tourist sim is completely useless, they never got it to work and cant tell me why. No refund given so Im opening a legal case. Enough is enough
Go to etisalat if you are in need of a tourist simcard that actually work!!!
I have a prepaidbill. In the place where i live i do not have a signal .unable tomake phone calls or using data. It does not worth. And you are taking my money and give me nothing. Complaining about the service and do nothing.
I relocated my flat and there is no DU service. DU service team not canceling my plan since 11th April. Their customer service put me hold on phone calls for 41 mins, 26 mins and 13 mins but no answer or solution.
Extremely Disappointed with Du’s Age Restriction for Unlimited Data Plans
As an 18-year-old living in Dubai, I’ve recently had a terrible experience with Du, one of the leading mobile providers in the region. I moved to Dubai for a fantastic opportunity and was excited to make the most of my time here. Given my extensive online activities, an unlimited data plan was a must-have for me.
However, I was shocked to learn that Du does not offer unlimited data plans to customers under 21 years of age. As a result, I was forced to settle for a limited 10 GB mobile data plan, which has been nothing but a nightmare.
The age restriction imposed by Du seems arbitrary and discriminatory, as I am legally an adult, and I find it incredibly frustrating that I am unable to access a service that is essential for my personal and professional life. This policy has made it incredibly difficult for me to stay connected, complete my work, and enjoy my free time in this new city.
With a 10 GB limit, I am constantly worried about running out of data, and I often find myself holding back from streaming videos, making video calls, or using data-intensive apps. The lack of an unlimited data plan has severely impacted my ability to be productive and socialize with friends and family.
In this digital age, where the internet plays a crucial role in our lives, it is beyond disappointing to see a mobile provider like Du implement such an unnecessary age restriction. I believe this policy should be revisited and changed, allowing all legal adults, regardless of their age, access to the essential services they require.
Overall, my experience with Du has been nothing short of terrible. I hope that they reconsider their age restriction policy and treat all their customers equally, providing everyone the opportunity to access unlimited data plans, regardless of their age. Until then, I cannot recommend Du to anyone, especially young adults looking for a reliable and fair mobile provider.
ADVANTAGES
DISADVANTAGES
Awkward
26-04-2023
Mearl Fernandes United Arab Emirates
Not helpful customer service at all
I have been billed in the month of Feb for an internet service which was not utilized by myself at all. Made several calls and complaints, visited their offices as well but until date, that amount still reflects and every month they disconnect my services. This is utter nonsense for a mistake Du telecom has made. All the information etc is n their systems yet, no one can assist with resolving the matter for me. Honestly, am completely astound by how such a huge telecom company has such horrible customer services where no one is able to assist for the past 3 months. Not sure when this will resolve but hoping someone from management will take this review seriously and contact me and resolve the matter.
Im trying to Reach customer care to cancel my account for last 1 hr no one pick the call and Keep on say “all agent busy with other customer”
I want to cancel my account and i was trying to do in through du app and it was showing 400 error after entering all information and if i try to reach customer care 800155 after entering the option to cancel, it keep on trying to connect with agents I was waited almost 40 mints in the call.no one attending. And I was completely disappointed it is waste of time. worst customer service I ever seen.
Very worst service ever. Offer upgradation to 5 g explained abt trial and if not satisfied we can cancel within 7 days like tht. They themself disconnected our 4 g connection without asking. Second thing we r anot satisfied.we called many times them. They didint cancel it or register cancellation. Deliberately they are moving days to more.no calls from them. Allnthe time they say system down. Wil call aftr 2 hours.. very fake service. I recommend nobody take a du connection ever. Cheating 100 percent. Sles team is all fake.no values.even in uae. Fake team . My kids are having exam. Im facing much difficulty . I conctcted them mny times . My husband too. Fake organisation.
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DISADVANTAGES
Disappointing
03-03-2023
Ahmed Gulzar United Arab Emirates
Completely dishonest people
Never ever use any of their services. They have the worst customer service ever.
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DISADVANTAGES
CriminalDishonestMisleading
23-02-2023
Ehab Canada
The most horrible service that I ever experience in my entire life
I moved to a new house owned by our company recently where they provided me with free internet called DU to cancel my service 11 days prior to cancellation day and I was told only to call on 11th of this month when I called they keep me waiting for 6 hours literally 6 hours trying to reach the cancellation team and couldn’t hence i raised a few complains online and through the other customer service numbers and I was told not to worry and my file is already noted that service will be cancelled Despite all my calls to this horrible service and no one was able to help me at all !!! Again after few days I received a call saying okay don’t worry your account is cancelled and all set nothing to pay and after 1 day from the call I received a big joke message saying that I have to pay for another month because I was late to report it the request !!!! What a big joke I raised a complaint online and was expected to be called by a manger only but I received a call from an agent in DU billing who knows absolutely nothing of what he is saying Again he managed to hung up the line on my face and never called me back !! Omg It’s really really ridiculous!!!! I’m really really annoyed !!! OMG such a horrible service
The most horrible service that I ever experience in my entire life
I moved to a new house owned by our company recently where they provided me with free internet called DU to cancel my service 11 days prior to cancellation day and I was told only to call on 11th of this month when I called they keep me waiting for 6 hours literally 6 hours trying to reach the cancellation team and couldn’t hence i raised a few complains online and through the other customer service numbers and I was told not to worry and my file is already noted that service will be cancelled Despite all my calls to this horrible service and no one was able to help me at all !!! Again after few days I received a call saying okay don’t worry your account is cancelled and all set nothing to pay and after 1 day from the call I received a big joke message saying that I have to pay for another month because I was late to report it the request !!!! What a big joke I raised a complaint online and was expected to be called by a manger only but I received a call from an agent in DU billing who knows absolutely nothing of what he is saying Again he managed to hung up the line on my face and never called me back !! Omg It’s really really ridiculous!!!! I’m really really annoyed !!! OMG such a horrible service
I have take the ultimate landline and TV package but yet I find sports channels just being made unavailable without any intimation. Two Criclife channels which I have been watching for months suddenly disappears from my list of channels . Why should I be paying for full sports package when my favourite channels are just discontinued
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DISADVANTAGES
21-02-2023
valeria nemet United Arab Emirates
Du Telecom playing Ping-pong games with customers
I received a WhatsApp message from Du Telecom offering a Home WiFi package for 299 AED with a 500Mbps speed, an advanced 5G router, unlimited data, and a free Amazon Prime subscription. On February 2, a representative delivered the device and left the me to do the installation myself. After several hours, I was able to connect the phone to the device but faced issues connecting to the TV. The speed of the device was slower than the the original line, and I was disconnected from the new device several times.
Feeling disappointed and dissatisfied, I attempted to disconnect the new 5G service and go back to their original data on the same day. I was following up on daily bases with DU to cancel the line. During the February 6 call the customer service informed that I would have to visit any of the customer service centers to cancel the service. I visited Nakheel Mall (Palm) customer service center on the same day and was informed that canceling the service would incur high cancellation fees, which were not communicated during the sales process.
In addition, I will have to visit one of the other branches such as Dubai Mall store and reinitiate the same as they are limited in Nakheel Mall. I attempted to cancel the service multiple times despite writing letters to Du. Finally, the customer went to the head office to close the matter once and for all, and a ticket was generated. However, again I received a call on February 18, instructing to call 155 and talk to the technical team, and they felt that Du Telecom was not taking the matter seriously.
I would like to extend my thanks and gratitude to Mr. Badreldin Babier, branch manager, for his courteous attention and speed action to introduce me ,with a priority tag number, to Mr. Chinedu Obi who equally reacted in a professional manner to attend to the updating process and confidently informed me of the exact time of service recovery….which it did rectify the issue on time. Both gentlemen deserve my positive recommendations to appreciate their business‐like attitude, professionalism and courtesy for a promotion and higher status. Your criteria for selecting your employees deserve the 5‐STAR appreciation. Anwer Rashid
Poorest customer service ever! Someone changed our plan without our knowledge and now our contract extended for another year. We’ve been going back and forth to their du branch and keep on saying that they created a ticket and someone will call us but still the issue is not resolved. Very rude customer service and hung up on us while we were in a call and never call us back.
It’s speed is very slow. Sometime it doesn’t work.
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DISADVANTAGES
DirtyDisappointingFraudulentTerrible
04-02-2023
Zun thi htet Myanmar (Burma)
Very bad customer service at MOE branch
Issue was pending and not solved since Oct’22 till end of Jan’23. Have to visit so many times for no reason and back office and team leader keep throwing back and forth. Tickets are closed without informing the customer, cannot check the status in the app until customer asks for the update in chatbot. Super disappointed.
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DISADVANTAGES
DisappointingUnreliableUntrustworthy
02-02-2023
A United Arab Emirates
Horrible service
Nobody cares. They send you to other people because they don’t want to help. Nothing gets solved
They totally ignoring my request and agents call me 2-3 times per day every second or next day and offer new packages!!!! I don’t have rest from them during my break at work, during my day off at 9am on Sunday. I have asked more than 10 times to stop call me, but it look like they making fun from customer , because you know what? Yes, they call me next day and another day after!!! Are you kidding???
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DISADVANTAGES
28-01-2023
Ali United Arab Emirates
Worse company i ever deal with
If you want to waste your time and get the worst service go with them
Extremely money oriented and unfriendly customer service team
I have been a user of DU since a decade and always had a very bad experience. The only positive thing about them is they are near to my office and home. They are extremely expensive compared to Etisalat. Customer service staff are extremely rude and annoying. They dont care about the customers at all. Unfortunately there are not much option here in UAE. So i will suggest go for Etisalat. Bought an iPhone with a Sim bundle that will cost me double the price of iPhone and received a extremely disappointing service.
I had opted for a post paid connection with device but they rejected by request in spite of being a regular payer for bills and being a post paid customer they did this which totally disappointed me but I will buy that Watch anyhow as I have many other ways to buy it but this response of du was very bad I would never suggest anybody to go for du
ADVANTAGES
DISADVANTAGES
AwkwardDisappointingNot Client-oriented
22-01-2023
Antoine Kedemos United Arab Emirates
Fraudulent and dishonest
I would never had imagined dishonesty at that level: they sell you a package and charge you a lot more. You write to their customer services and they treat you as nothing by not explaining the difference. Very bad experience! Beware and never trust them!!!
ADVANTAGES
DISADVANTAGES
DisappointingDishonestFraudulentMessyMisleading
22-01-2023
emily francis United Arab Emirates
Automated roaming renewal
Du is a money milking service provider. I have been charged an automated roaming renewal without my consent and now they have suspended my phone because i refuse to pay the additional cost that i have not requested for. Their customer services reply was that they cant do anything about it because it is a system generated sum and therefore that is the only solution is to pay up so that they could release my phone which is suspended for outgoing calls. This is an utter rubbish, being a customer for over 10 years and this is how they responded.
I need the sum to be removed completely, unless Du can prove otherwise.
ADVANTAGES
DISADVANTAGES
Repulsive
13-01-2023
Jie United Arab Emirates
DON’T DO IT. YOU’LL REGRET IT
Honestly. If I could give it no stars I would. This is by far the most disorganized company I’ve ever experienced. The customer service is incredibly disjointed and non-existent. No one responds to emails, and talking to them on the phone or logging any complaints in person is also useless. I tried to cancel a contract with them for home broadband after having no service for 3months. No one responded to the emails I sent. And when I finally went in person to log the complaint, nothing came of it. I was eventually contacted by telephone several months later to settle the final bill which by the way was generated despite not having any internet access for 3months. I assumed this was the end but that was very naive of me. Four months later I’m still receiving phone calls and emails to recover an additional dhs1000+ which apparently is still outstanding. And everyone I call has a different story and different advice to give, but nothing that actually comes to fruition. First I was told it would be waived and cancelled as it was auto generated and so ignore any further calls or messages, which I did. Then I was told this was generated for October, November and December. And when I pointed out the contract was cancelled in October, I was then told it will be cancelled at the next billing cycle. When that didn’t happen and I started receiving emails and texts with legal threats from the collections and recovery team, I was told there is no record of the payment, nor the phone call by which payment was made, despite me having a bank receipt to prove it. I sent the receipt to the email address I was given by a manager and was told I would get a response in 2days. When I didn’t get that response, I was told as the email was auto generated, that email address is unmanned and that I would receive within 24hrs a test email from a manager in which to send the receipt to. I’m still waiting for this. Then I was told again by a different team, that there is no record of payment made or phone call but the follow up call clearly states that the supposed outstanding amount was due to be waived in December as payment had been done early in the month and it would now be waived in February. When I asked for this in writing, I was declined and after repeatedly asking was told I would speak with a supervisor within 2hrs. The whole thing is a circus. Their teams don’t speak to each other. They essentially rely on people paying money that they don’t owe out of frustration. DONT GET A CONTRACT WITH THEM. YOU WILL REGRET IT!!!!!!
Customer service is terrible. I have been trying to cancle my 3g service after upgrading to fiber optics, but it seems impossible to do so with such a terrible non professional customer service team. I have raised more than 7 requests and made more than 20 calld, visited the du stores, and i am still paying for both services.
ADVANTAGES
DISADVANTAGES
05-01-2023
Waqas Ul Hassan United Arab Emirates
Postpaid and Internet connection
Big Liars and cheaters Without knowledge of customers plan is activated and you can’t prove them any evidence so you will need to pay amount anyway.
I was thinking it’s better than etisalat but it’s not less than them du/Etisalat both are the biggest cheaters of UAE and we customers are in very such situation that we can’t have other options.
internet is very bad, on and off mostly no internet but they are very eager to send bills just for you to pay. Billing team will keep always saying that the telephone conversation is recorded, but it seems not. As every month i need to complain my bill as per agreement. Specially this billing team named : Fadi R. Sheik, very rude, its like he is the owner of DU, so for the DU management. if its true that your conversation, is recorder I dare you to hear how your staff is talking and check all phone conversation that I had with your team, and how they promising for nothing!.
I strongly advise against buying home wireless internet device. Don’t enter into a 1-year contract. I had a terrible time using this gadget. It functions okay at first, but after relocation, it performs so poorly that browsing can occasionally be challenging. Their customer service staff lacks knowledge, and I was given incorrect information. I have kept in touch with them since April 2022. Avoid making a one-year commitment with them because they won’t listen you in case of issue and will charge you.
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DISADVANTAGES
HorribleTerribleUnprofessionalUnreliable
11-12-2022
Ali Ayoub Algeria
Bill payment
Most dirty no solution for a month and already pay online where did the money goes
I was sold a up to 100mb line uncapped from du from a customer agent over the phone which stated i will receive (OSN and Amazon prime) not requested given i called to complain multiple times on internet speed (30kbs-2mb) and no OSN or Prime and nothing was ever done
i was given a call by another sales agent weeks later stating they notices my trouble and they want to help me upgrade my package i said to myself ok maybe i should upgrade instead of fighting a war i cant win where im not getting the customer service needed so i agreed to upgrade to a upto 500mb(with osn and prime) line the line is giving me around 100-150mbs and still no osn or Prime however this is not even the issue last night my services were suspended so i called the call center today they said i must Pay for cancellation of my other line i stated that the agent told me that its an upgrade and there will be no cancellation fees. they say yes i must pay and it will be refunded to me on my next bill date. i told them i cannot pay now as it is mid month i was told a ticket will be raised and someone from billing will call me in 24hours i could not wait so i went into Du store in Festival centre waited for 1 hour to sit with someone to resolve this situation i was told they can do nothing and they will log a ticket to billing for me or i can go to mirdif and they will help me there as they have a billing office there which will write off the Amount as it was incorrectly put on the system i asked am i garanteed if i go there it will be sorted out the answer is no. so my question is where is the customer service 1stly i am inconvenienced with no internet at home on my off weekend then they cant help me over the phone or in store i waisted my time and effort and petrol and my day on an incompetent company that has no value in customer services. My simple advice is fix your customer service because i am an understanding person the situation can be delt with better not just be incompetent
Have been charged 250+ for my plan which is 120 . And I can’t view the bill to explain the charges. On the app the bill doesn’t reflect. But the auto payment has deducted the amount . Call center has auto msg to callback. Live chat Bot is unresponsive for last 30mins.
So dissatisfied with Du, the customer care is non existent.
Even after so many calls and follow ups they do not care to provide any support.
If you don’t give a positive rating after speaking to a customer care agent, then forget about customer care team even taking any action. They only want your positive ratings and then only you can expect the customer care team to followup on the request.
The only other thing they care about is to sell their home internet plans and when the customer is not satisfied with the service they don’t bother to care.
Unfortunately in my home area only Du is available for home internet service, if given an opportunity I won’t think for a second to change my plan to other Internet service provider.
ADVANTAGES
DISADVANTAGES
Affordable
Not Client-oriented
05-11-2022
Islam United Arab Emirates
Bad customer service and aftersales
This is the worst customer service i have seen ever, i ordered phone and it was broken i called them they said you need to send email and i did since oct 19 till now nothing happened
ADVANTAGES
DISADVANTAGES
Horrible
02-11-2022
Tincy E g United Arab Emirates
Not promising the offers after taking their home wifi 299dhs plan
Poor Not respecting customers complaints promptly , for free amazon and osn promised and took connection but even after 2 weeks its not provided by them.
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DISADVANTAGES
DisappointingDishonestUntrustworthy
30-10-2022
Sasha United Arab Emirates
Du
It’s the service from hell. Worst in whole my life.
I am frustrated with the way my case was handled by the entire DU team. My complaints are not yet resolved but customer care says the case is closed. Currently I have 2 devices at home with zero solution to the problem. I have written several emails / made several calls / personal visit to DU store but received no response till date.
Kindly note that I am not agreeing with paying even a single penny for adding and deleting wifi connections at my home. This is the most unreasonable way of working I have ever seen. I am extremely disappointed!!!
I regret my decision to get a DU connection ever!
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DISADVANTAGES
DisappointingDishonestHorribleUnprofessional
17-10-2022
jinu India
worse service
TRA also not caring about du non standard dealing with customers.
ADVANTAGES
DISADVANTAGES
12-10-2022
Ahsan Pakistan
Personal postpaid Sim
Ever worst service I have ever seen in my life. Not recommended at all.
Better to stay with Etisalat only.
ADVANTAGES
DISADVANTAGES
CriminalIncompetent
28-09-2022
fahad United Arab Emirates
Are you looking for a far more better service then this ? Then don’t worry we have a solution for you.
Are you looking For a good mobile postpaid connection? And you want it to get deliver at your door step ? then don’t worry we ( Etisalat ) will provide you this service. Worrying about the Delivery charges and activation charges? and also worrying about paying us? Well no need to worry, you don’t have to pay anything. Use the service and then pay the bill next month. and pay within the limit of the bill no hidden charges . if the price is 200 billing will be charged of 200 aed. There a lot of packages we which is offering unlimited calls both locally and internationally. and offering unlimited mobile internet data and switch tv subscription with some of the packages. so what are you waiting for? Drop me a text on whatsaap on the same number mentioned . I repeat only text me on whatsaap. ( +971 54 702 4879 )
DU is without any doubt the worst telecom service provider in terms of customer service.In this context , would like to make a special mention about the DU service centre at Mall of Emirates, where Customer Service Executive Abdul Nazeer , Employee code CCZCO has been so rude and dis- respectful towards his customers where he clearly says, that he does not care.Even the Manager was at his mercy .I request the DU Management to take stringent action against such employees who are tarnishing the image of DU and bringing shame to the Brand.Only if people had a choice of affordable service providers, they would not even blink an eye to shift elsewhere.Do not believe DU as they mislead you royally.The most unreliable company i have ever known in the Asian region.
ADVANTAGES
DISADVANTAGES
Well-located
Unprofessional
14-09-2022
Ryan United Arab Emirates
Du Charge full price and provide 10% service
I am so tired of Du, I have been paying AED600pm for a measly 51-57mbbs line as opposed to 600mbbs that I am supposedly paying for. What integrity is there when a company takes your money and gives 10% of what you pay for?
ADVANTAGES
DISADVANTAGES
Dishonest
12-09-2022
Kim United Arab Emirates
Installation Internet
We have moved house and have been waiting 2 weeks now for our connection.
Every day someone says tomorrow! I work from home and am reliant on the internet working. We had to purchase (!!!) data to keep running through a mobile hot spot, which I think should be complimentary, after this level of failed service.
We were told one week tops in the beginning and now it’s been nearly two weeks and i have to pay for this ridiculousness by purchasing more data?!?! Serious failure in regard to customer service…
No solutions provided, always tomorrow, tomorrow….
ADVANTAGES
DISADVANTAGES
Not Client-oriented
12-09-2022
Rola United Arab Emirates
Excellent service at jumeirah center
I had visited the branch and was received by the amazing person Roselyn who helped and and guided me in changing my plan. She is very knowledgeable, supportive and provided details of different plans and suggested a good one that suits my needs.
Unfortunately the previous visit to the du branch in mall of the Emirates was a waste of my time and they confused me.
Luckily I visited the jumeirah center and Roselyn solved my problem
Terrible experience with this company – maybe the worst customer service I have ever had globally!
-Don’t reply -Don’t log calls and emails to them -Don’t cancel when requested -Are awful to speak to anyone -Will not let you raise a complaint -Will not pass you to a manager
ADVANTAGES
DISADVANTAGES
DishonestIncompetentMisleadingTerrible
09-09-2022
Jean United Arab Emirates
Delayed service
I was offered with 5g connection where in our location doesn’t work so I canceled it before 7 days trials reach and until now its been more than 2 weeks there is no action from there sides.. they promised they will call back but none of those promise where happen. WORST EXPERIENCE EVER
This is the most horrible experience I have ever had in my all life! They can’t solve one little issue in more than a month!!!! They are playing me as if I am an idiot sending me from one person to the other over and over again, I spent hours on the phone and in the store. They just make you pay money for the service which is canceled in the free trial period. No one connects you to the supervisor or someone who can help with that. The month of losing hours and hours!!!!!!!! It’s a nightmare
ADVANTAGES
DISADVANTAGES
DisappointingHorrible
07-09-2022
George Russia
Du is a very BAD customer-oriented company.
I tried to cancel my plan and clicked the plan cancelation button in the Du application. And the plan is not canceled after the action. I have to wait for the cancelation team’s call for 2 days. But I will leave the country tomorrow and will not be able to receive the call. Even if I visit the main Du office personally they cannot cancel my plan during my visit. I still have to wait for 2 days call from the cancellation team. It’s nonsense! In my home country if I visit the operator’s main office any changes are made immediately at my presence in the office.
ADVANTAGES
DISADVANTAGES
Unprofessional
05-09-2022
Polina United Arab Emirates
Helpful engineering team but too stinky
Guys you seriously need to look after hygiene of your engineering team. Second time your staff coming to my apparent and second they stink like a hell. Good helpful professional guys but I can’t stay next to them I feel sick And after visit I need to ventilate whole apartment for a long time.
ADVANTAGES
DISADVANTAGES
02-09-2022
Pooja United Arab Emirates
The worst internet experience
It’s really worst experience I had with du. Called the customer care for more then 15 times in 4 days n they haven’t sorted out the technical issue and every time u call them it’s so difficult to reach to talk to someone and they usually promise to get it sorted but they never dooo.. please don’t trust this network ever
ADVANTAGES
DISADVANTAGES
DisappointingDishonest
02-09-2022
chiara United Arab Emirates
worst costomer service in history
It’s all ok as long as you only pay your bills….but then when you need competent and immediate customer service…then I can easily say this is the WORST customer service I ever had with a telecom company…at times people barely speak English and even if they do….they are actually absolutely incapable of providing accurate service – I have been complaining about the same issue for 7 DAYS….no resolution has still been found….this is after paying a 2600 AED phone bill….yeah, I’m a premier customer…..i see what that does for me….I’m seconds away to change telecom
ADVANTAGES
DISADVANTAGES
Trustworthy
Dishonest
16-08-2022
Azeem United Arab Emirates
They are committed to give OSN+ subscription along with postpaid connection
They are cheated me. They didn’t give me the OSN+ voucher and I called them along 15 calls but they think customers all fools I raised a complaint aging them on. Dubai customer care forum . If you found anything wrong directly go to dubai customer care forum .
ADVANTAGES
DISADVANTAGES
Dishonest
16-08-2022
Anonymous United Arab Emirates
Closing my DU account
We decided to close the DU account because we were moving to other country. We paid everything, and we make sure to the costumer service that our account is closed. A few weeks later, I still got 700ish bill from “Credit Report” from DU even though we already paid everything. They said they will update it in August.
Now it is August, and I was waiting for their email regarding the update. But there is no email from them. I have to emailed them and ask again and finally they replied stating that I have AED128 credit on my account.
Imagine if I do not ask from this update and just forget about it. Are they going to take the AED128? PLEASE MAKE SURE THAT YOU KEEP EMAILING THEM ONCE YOU CLOSE YOUR ACCOUNT!
ADVANTAGES
DISADVANTAGES
DirtyDisappointingDishonestUnreliable
06-08-2022
Anonymous United Arab Emirates
Closing my DU account
We decided to close the DU account because we were moving to other country. We paid everything, and we make sure to the costumer service that our account is closed. A few weeks later, I still got 700ish bill from “Credit Report” from DU even though we already paid everything. They said they will update it in August.
Now it is August, and I was waiting for their email regarding the update. But there is no email from them. I have to emailed them and ask again and finally they replied stating that I have AED128 credit on my account.
Imagine if I do not ask from this update and just forget about it. Are they going to take the AED128? PLEASE MAKE SURE THAT YOU KEEP EMAILING THEM ONCE YOU CLOSE YOUR ACCOUNT!
ADVANTAGES
DISADVANTAGES
DirtyDisappointingDishonestUnreliable
06-08-2022
Fares Mohammad United Arab Emirates
With du internet you waste your time and money
With du internet you waste your time and money Poor services, worst internet connection with du . Guys I am suffering every Sunday. I have no Internet connection from 6,00AM till this moment.I called them they gave me ID complaine 1-357528907496. I had same problem last Saturday and Sunday with ID complaine 1-355502481446
I am paying du bills on time ,I am not getting the internet connection.
Insult and waiting for the resolution in order not to say Bribery
This is the first and last time to suggest du to anyone… The customer service is awful and they have no basic education about how to handle customers nor their issues. I have never heard such insults from a supervisor over the phone. I will consider what happened to me as a bribe until my money comes back to my account… I have chosen a one time purchase package from the application that stated 6GB for 30 days which means that it is a one time service. This was done on the 18th of June. Before adding another package, I have checked the app and found no active services nor found new data added. As a result, I have added 212 dirhams to opt in a new internet package.. 55 dirhams were deducted on the 24th of July without my permission nor with receiving new data… I called the CSR and stayed with the agent for 60 minutes asking to escalate it to a supervisor as she had nothing in hand. The supervisor rejected my request 5 times stating she was busy. I insisted and then i was transferred to a supervisor names Islam who works in Al Salam building in dubai… I have informed him about my issue and then he said with a very sarcastic tone that there is no issue and that he will simply raise a complaint. I have not asked for a manager to tell me how my issue is a minimal issue and I should accept the glitch that has happened.. I felt insulted from his attitude.. I asked him to follow up on the case as he told me that the data will click in max in an hour. He stated thet If it didn’t click in, call us back as we have other customers to serve… Do you expect me to stay staring at the screen for an hour to check if the service clicked in? ( This is paraphrasing what he said? I told him i am a customer and My issue is still pending. Then, if as a customer I am not important then i need another manager to speak to as i refuse to be insulted. He said that this is a personal insult and he doesn’t accept it… He kept on talking non stop telling me that I am not listening to him… Why would I listen to someone who is belittling me and my issue??? He seemed to be sitting on the beach enjoying his time and forced to take calls… There was no empathy nor good solutions that would make me feel understood… He even hung up the call at the end.. I had 3 calls today, 2 agents were very polite and I was apologizing to them that I took some of their time and one manager who made me feel very bad as he insulted me and gave me no explanation to what has happened. I couldn’t see any basic training for the supervisors on how to support customers nor to show empathy for their issues. Thank you DU… I will always remain an ETISALAT customer….
Nobody take ownership of issues, consistently brake promises to call you back, inconsistent information given to solve problems, hours and hours on hold, no response to emails…… the list of failings is too extensive to list. If I hear the words “sorry” or “we have contacted the concerned team” I might scream.
It’s very disappointing that du is not responding for my complain which was raised past 25 days and untill now i am facing the same problem that my wifi is not working. The comedy part is before 4 days after calling for more than 20 days 1 person from the technical team called us and said to re-start router and till will start working, we did the same thing, but without our confirmation that our wifi is working or not that technical person closed your complain by stating that problem is been resolved without coustomer confirmation. Untill now we are calling this DU coustomer care people and they are just saying wait for 48 hours you will receive a call. Want someone to go through this and take an action and would recommend not to go for du connect as the service from du technical team is not at all worthy.
Horrible, not professional at all !!! It has been a nightmare to work with them (for my company and for my personal use) They don’t care about you and just want your money
ADVANTAGES
DISADVANTAGES
IncompetentUnprofessionalExpensive
28-06-2022
Mohamed Alhallak Egypt
Service and account disconnection
Unprofessional company, disconnected our account because of a mistake related to their staff and it has been over a month and they still unable to fix the issue leaving our business and shop without phone or internet which we highly depend on as well as leaving all staff with no mobile or way of communications.
Our business continues to suffer heavy financial losses because of the service disruption and yet no action taken from the telecommunications company.
The worst situation we have ever faced within the UAE or the gulf region.
I was duped into signing up for a home wireless broadband package to replace my current fibre optic connection. It was a lower price, and was reassured the 1 week trial would allow me to test the connection and decide if I want to remain with it. It hasn’t worked from the start, and the du technical service are unable to help, or respond to my many calls and requests to cancel the contract. I’ve made several complaints. Each time I’m told I will be called back, but still waiting 3 weeks later. Unable to cancel the contract without a fee. I had the same experience at the shop in mall of emirates. I visited last week. I was told I would be contacted in a few days. Still waiting…. I’m now getting billed for the new contract which doesn’t work. Avoid this company at all costs. I feel like I’ve been scammed.
very very bad service and worst customer services my connection they are promising to disconnecting from past 3 month and taking my money on fake promises. o rating please don’t ever switch to du.
Constant problems. Network disapears. App is abysmal and fails constantly. Allows you to book appointments at centres that can’t deal with the request. Refuses payment every month despite hours & hours to online chat, call centres and in-person.
In-person at the malls/stores…the people are really nice, but that’s not worth the utterly useless service.
I’ve lived in many developing countries in which >50% of the population don’t have phone signal and covered in Jungle…..got better reception & service there.
Have happily switched to pay double with another network just for some reliable service.
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DISADVANTAGES
Inexpensive
DisappointingIncompetentMessyTerribleUnreliable
21-06-2022
John United Arab Emirates
Horrible operation service
If you wanna own Du make sure you don’t get in touch with their operation services, they are not even able to complete their internal process. They rely on cheap operation team from overseas, disaster!
Du is the most non help company ever for the client and doesn’t know how to fix the problem of internet and do a fake promises about the time of fixing the internet
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DISADVANTAGES
DisappointingDishonestFakeHorrible
02-06-2022
Sudipta Bangladesh
Du is the worst internet service provider
Du is the worst internet provider my plan was of 100 mbps and I barely get 10mbps I wold never recommend to anyone to buy du
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DISADVANTAGES
Ridiculous
01-06-2022
Ritha | Verified United Arab Emirates
Satisfying
Du is known for providing excellent service at a low cost. I’ve used a few of their services and have always been pleased with the results.
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DISADVANTAGES
AmazingHelpful
27-05-2022
Stuart Taylor United Arab Emirates
Business Mobile
Very bad customer service. Keep chasing for bill payment even when we have paid and given proof of payment. Service suspended due to DU not doing an address clarification, something we were not informed of, they just stopped the service. When i contacted them they would not do anything to help and now my business loses money because of DU error. So frustrating…..
ADVANTAGES
DISADVANTAGES
IncompetentUnprofessional
26-05-2022
VAIDAS United Arab Emirates
slow speed and dropping out
i tried to speak with tech department always same issues unable to transfer error… and the issue persist 1 month and over and 0 support… cant even get to the right department as communication company its pretty sad and pathetic
ADVANTAGES
DISADVANTAGES
25-05-2022
Mikhail United Arab Emirates
Horrible provider
Never able to reach customer service, website randomly logs me out, waiting time for customer service are extremely long and unhelpful as a reault
10 days ago I made a request online to relocate existing wi-fi. I got a reference number, but no one call me. Seven days ago I made another request by phone number, I spoke with operater. He promised that someone will call me. But it never happened. Then 3 days ago I went to DU branch and I talk face-to-face with their representative. He told me that he will send an email to do it urgently. Only today operater called me that they have to make a new account for my internet. It means that aftee 24 months I am their user, but I have to sign a NEW contract (!!!) and they will do it in 4 or 5 or 6 days!!!! I am without internet 10 days snd they do not rush to solve problem. I am working online and for me it’s a huge issue!
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DISADVANTAGES
DisappointingUnprofessionalNot Client-oriented
25-04-2022
Kent Huber United Arab Emirates
Could not get onto the internet, very poor tech support.
I signed up for home internet with DU on Mar31, 2022. After 7 days I still did not have any access to the internet. I had a wifi signal but no connection to the web. I could understand if one of my devices was incapable of getting online but all 4 of my devices I use had the same issue. Repeated calls to their tech support resolved nothing, even after countless promises to return calls or elevate the situation to get it rectified. While I admit the staff were courteous for the most part, there was a failure to contend with my issue. Promised returned calls were not conducted. No callbacks from tech support. Communication within a company that specializes in communication has proved futile to get my concerns across and addressed. My only option was to cancel my contract within the 7 days lest I get trapped in a contract that will have no positive resolution to fix my problem and potentially take my money for a service not being provided. Very poor customer service. The courtesy was there, the platitudes and apologies were there. But the resolution and empty promises were null and void. I see numerous disgruntled customers on FB, as well as 97% are dissatisfied customers on Trust pilot. Why is this company still allowed to function this way? If you need further information please call me at 971-050-635-3246. Thank you.
ADVANTAGES
DISADVANTAGES
InattentiveIncompetentUnreliable
05-04-2022
Najish Ummer United Arab Emirates
1.40729140 – Home Internet and Land line cancellation – Raising Monthly bills for Inactive Account
1-316674987096 – Raising monthly bills for inactive account
Complaint No. 1-316674987096 and Cancellation Ref. No. 1-312879615021.
i had to cancel my account 1.40729140..
called the service team on 25th January 2022. raised the request under 1-312879615021
called them on February 2nd, was told that cancellation verification call was not completed.. so i called them myself and had it verified…
Now i had to send the e-mail to service team to have the Final Bill.. email was sent from my end on 03rd February..
i had chased them and was told 7 days after bill cycle, will the Final bill be ready..so waited for it for 7 days for the final bill..
on 13th February, they have raised the Full Monthly bill for an inactive account that had been cancelled on 25th January 2022..
Again called them and told them this is happening and remind them to do their work again. they said you need to wait another 6 days to have the monthly bill reversed (for the inactive account) and raise the final bill..
was promised within 24 hours some one will contact me.. but no body did..
Call center is irresponsible and e-mailing team is also not up to the required standards.
The final bill hasn’t been raised till now..
ADVANTAGES
DISADVANTAGES
UnprofessionalUntrustworthy
14-02-2022
Ekathva | Verified United Arab Emirates
More than amazing!
I was extremely satisfied with my experience with Du. Their services are really great and their prices are so reasonable.
ADVANTAGES
DISADVANTAGES
AmazingSatisfying
12-01-2022
Nairina | Verified United Arab Emirates
Perfect services!
Du is always offering perfect services at very affordable prices. I’ve taken many of their services and I was extremely satisfied with the experience.
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DISADVANTAGES
PerfectSatisfying
10-01-2022
Dennis | Verified United Arab Emirates
Advisable
I’m a customer of their internet services, and I’m happy with them. When I contact for assistance, the personnel is helpful and sensitive, and they work with me.
ADVANTAGES
DISADVANTAGES
AttentiveHonest
29-09-2021
Dalton | Verified United Arab Emirates
Reliable
I am using their internet services, and my experience is completely satisfying as their plans are convenient and affordable.
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DISADVANTAGES
ConvenientAffordable
10-09-2021
Amulya | Verified United Arab Emirates
Attentive
I’ve been utilizing their service for over a year! Their services are excellent, and their personnel is courteous and competent. They come highly recommended!
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DISADVANTAGES
AmazingEfficient
11-08-2021
Iliana | Verified United Arab Emirates
Attentive
I am using their internet services and I am satisfied with their services staffs are helpful and attentive whenever I called them for the assistance they cooperate with me.
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DISADVANTAGES
HelpfulSatisfying
30-05-2021
Ichabod | Verified United Arab Emirates
Convenient
I’m using their service for more than a year now! Their services are perfect, their staff is professional and always helpful, and they’re totally recommended!
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DISADVANTAGES
ConvenientHelpful
26-05-2021
Ariyah | Verified United Arab Emirates
Satisfied
Their mobile plans are fantastic and helpful, I have used it once and my experience with them was simply great, and their prices are quite reasonable.
ADVANTAGES
DISADVANTAGES
HelpfulInexpensive
26-05-2021
Ad
Reviews
Alfred United Kingdom
Bad internet
Internet signal has been very bad the past few weeks, I’ve called about it and they said they would send someone over to check everything and until now no one came. You pay so much each other and you get poor service from them
ADVANTAGES
DISADVANTAGES
DisappointingMiserableRude
27-08-2026
Paolo Tomassetti United Arab Emirates
Paid and 3 days without internet at home
I did 23 calls in 2 days and still no solution provided. It’s basically a fraud
ADVANTAGES
DISADVANTAGES
Criminal
14-05-2026
Lucas William United Kingdom
⚠️Think Before You Invest
I’m still in awe of the exceptional service I received from (Mrs. Morgan Garland ) after falling victim to a devastating Bitcoin scam. I thought all was lost, but thanks to their expertise, I recovered an astonishing $345,687. A colleague had recommended Mrs. Morgan Garland and I’m forever grateful. Their professionalism, efficiency, and dedication were unparalleled right from the initial consultation to the successful recovery, the process was seamless. If you’ve been scammed, don’t lose hope. The experts at Mrs. Morgan Garland, can help. Reach out to them at Contact Information: Email: [email protected] WhatsApp: +44 (778) 227-6032 and don’t hesitate to contact their experts if you’re struggling to recover lost funds.”
ADVANTAGES
DISADVANTAGES
Disappointing
08-05-2026
Dion United Arab Emirates
Poor data Network
So disappointing about the data plan and services. And no respond from my complaint about poor data Network
DU is the worst company I’ve ever dealt with. Activation takes seconds, but cancellation is a nightmare. I’ve been calling for three days, holding for hours, and no one ever answers. Now I’m moving out and can’t cancel without DU’s approval, and I’m completely stuck. I’m beyond angry and frustrated. Don’t ever go with DU, they make leaving impossible. and worst part is only way to cancel is by calling , not through app or their centers how bad can you be.
The whole day I don have incoming calls both voice and sms worst is even I explained from the beginning that this number is very important they can not do anything
ADVANTAGES
DISADVANTAGES
DishonestHorribleMisleadingNot Client-oriented
17-11-2025
Ivy Luxury Holiday Homes United Arab Emirates
Cancelling an Internet service is almost impossible
I have done a lot of home internet connection with DU for my apartments and when I want to cancel after selling any unit, they don’t respond. They respond immediately for upgrade or new connection, but they don’t respond for cancellation making the outstanding bills to pile up.
We got a call from du to upgrade our internet line and than messages and we agreed to it. Messages and also the sales person who came to the house said internet will be down for MAX 3 hours. Now a day later we still waiting to be reconnected. Being a couple who mostly works from home these days with international clients in different time zones this is the worsed thing that can happen to us. Calling costumer service leads to people who follow a script of pre defined answers leading to nowhere else than more frustration. Worsed experience ever. Stay away from du if you can.
Du internet service is unreliable with constant connection issues, and customer support is unhelpful—they only push for upgrades instead of fixing problems. Every year, they deliberately interrupt the service to pressure users into paying more. When you try to cancel, they delay the process and keep pushing other offers. It’s manipulative, frustrating, and completely unacceptable.
ADVANTAGES
DISADVANTAGES
15-07-2025
Fasi United Arab Emirates
Worst service ever
After months of frustration, I feel compelled to share my experience. DU has been the worst internet service provider I’ve ever used. The WiFi disconnects every 15 days like clockwork, and every time I raise a complaint, they take at least 3 days to send someone to fix it. This is not a one time issue, they’ve made my life miserable. I mean, I have a job! Not having wifi for days on end disrupts my work, my child’s studies, and our day-to-day life. The customer service is unhelpful, poorly trained, and often provides generic responses without any real urgency to resolve the problem. Why is it called customer care? I do not recommend DU to anyone looking for reliable internet. If you’re considering signing up with them, please save yourself the stress and choose another provider. This is disappointing and unexpected from the UAE.
If I could give zero stars, I honestly would. They are very quick to overcharge your account, request payment, and disconnect your line if payments aren’t made on time, yet they don’t even send monthly billing breakdowns. Accessing the app online is a hassle; it shows that the account doesn’t exist. I’ve been struggling for months over being charged for a phone contract I canceled and paid in full, and they’ve also recently changed the Wi-Fi charges every month without any approval. I’ve visited their store to speak with a consultant, but they redirect you to the support line online, which is just as unhelpful. Between them and their third-party services, no one seems to know what’s going on. I would NEVER recommend using Du to anyone.
They asked me to changed wifi router to fibreoptics. Promised me there will be no cancellation fee or any other extra charges. Surprisingly in the following month, the charge me for the cancellation charge. And I dispute it. They said will correct it. Surprisingly in the next billing they charges me 992.99 dirham !! They said sorry wrong charges. They suspended my internet and I will get my internet once I paid after the billing is corrected within 72 hours! Can you imagine a person work from home and facing this issue? And no internet for 72 hours? How can I perform my work? I am so disappointed. I feel like being scammed by the information they gave in the 1st place was totally wrong. I am so regret it
Trying to BUY Wi-Fi from DU has been one of the most frustrating experiences of my life.
I ordered the Home Advanced Fiber package over the phone. The rep confirmed everything and said a technician would contact me in 24 hours. No one did. Two days later, I followed up but DU had no record of my order.
So I drove to their Marina Mall store, waited over an hour, and re-ordered. I gave my correct JLT address (twice). The next day, a technician called and he was waiting at IMPZ, nowhere near me. He left, and I was told someone else would contact me. Again, no one did.
This happened again, even after I filled out a form with my full JLT address in CAPITAL LETTERS. The next tech still went to IMPZ. I’ve spent nearly a week chasing DU, repeating myself, and wasting hours on the phone.
I still have no Wi-Fi, and this has impacted me and my wife’s ability to work from home.
This is more than poor service, this is negligence. DU seems completely incapable of handling a basic order.
If you value your time, peace of mind, and sanity, AVOID DU.
I have emailed, called, and visited the Du store in person over the past 5 weeks, paying my bills as instructed, all while trying to request the closure of my home WiFi account. Despite my efforts, I have not received any resolution. I’m frustrated with the automated responses and the constant disregard for my request to close the account. It feels like no one is listening, and no one seems able to handle the issue effectively despite following all the steps I was instructed to follow in order to process the cancellation and closure of my account. The staff appear poorly trained, and it seems the processes and procedures are not functioning as they should.
Worst telecom service i have tried in my life, extremely shocking for Dubai
ADVANTAGES
DISADVANTAGES
Advisable
CriminalDirty
19-02-2025
Mohammed Aqil United Arab Emirates
Unresolved Billing Issues and Unfair Service Suspension by DU
Title: Unresolved Billing Issues and Unfair Service Suspension by DU
I want to share my frustrating experience with DU regarding billing discrepancies and service suspension.
In November 2023, DU offered me an upgrade to AED 699/month with a 70% discount for 12 months, making it AED 209.70/month. I accepted under the condition that my plan would revert to AED 199/month after the discount period. However, my bills were inconsistent, and despite multiple calls to customer support, the issue was never resolved.
Before the discount period ended, I contacted DU to ensure my plan would revert to AED 199/month. I was advised to call on the last day of the contract, which I did after long wait times. Despite confirming my request, I was shocked to receive a bill of AED 1,027.53 the next month. Adding to the frustration, DU wrongly activated a new plan without my consent.
Due to non-payment of the disputed amount, my internet was suspended, causing major inconvenience, especially as my son relies on it for online classes.
This experience has been highly disappointing. I urge DU to fix this by restoring my connection, correcting the billing errors, and honoring their original agreement. Customers should be cautious before committing to promotional offers, as DU’s support has been unresponsive and unhelpful.
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DISADVANTAGES
DisappointingHorribleRidiculous
29-01-2025
Paul United Arab Emirates
Worst home wireless
Very Worst internet services & customer care people and exploiting customers under company policy
Worst company I’ve ever seen. Charging me while I left UAE in April 2024 and paid to the last day and requested cancellation. So unrespectful, that threaten me to pay. I do not recommend anyone to go to them
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DISADVANTAGES
18-01-2025
Pinky kumawat India
Worst experience
I am visiting du service center at mega mall, the agents everyday giving me the leme excuses, they are not giving me my sim card which I lost. Too bad customer services
ADVANTAGES
DISADVANTAGES
Fake
17-12-2024
Mohammad Murshid United Arab Emirates
Poor Services specially Customer service is very very cheap.
Customer service is too cheap to say any thing. They will keep you hold for hours to take the call. Response is not reasonable. Poor service, cheap customer service.
ADVANTAGES
DISADVANTAGES
Inexpensive
IncompetentNasty
31-10-2024
Srinath India
DU is looters
5GB of data costs AED 60???? 250 mins talk time AED 60??? Also, if the current subscription needs to be changed, they will steal all the balance amount in the account. This means Du doesn’t have any standards, doesnt apply any logic on their Tariffs, and we can call them “Thiefs of Dubai” without any doubts.
ADVANTAGES
DISADVANTAGES
ScamExpensive
28-10-2024
serah United Arab Emirates
Their agents lied my wifi will be disconnected and made me get another router i dont need.
I have been complaing for the last 3 months and no one has called me to offer a solution.. I have visited the deira Center Branch and City center branch and they told me to write emails. I have done so,, i have called them a couple of times and they have completely ignored me.i am paying 2 routers that i dont need. They are completely dishonest, and not customer focused. How do my mail thread of mail go unnoticed
I am writing to express my extreme disappointment with the service I have received over the last few days. After struggling with my home wireless 5G connection for nearly a week, I called this morning to cancel the service. However, I was offered an upgrade, with the assurance that the issue would be resolved and a new router and SIM card would be delivered before 6:00 PM today, promising double the speed of my current connection.
It is now well past the promised time, and not only have I not received the new equipment, but I also haven’t received a call, SMS, or any communication regarding the delay. I’ve been contacting customer service all day, and it is beyond frustrating that every representative provides different information with no resolution.
As a loyal customer who relies on this service, particularly for my son’s schoolwork, this level of service is completely unacceptable
ADVANTAGES
DISADVANTAGES
Disappointing
02-10-2024
Danijal United Arab Emirates
Customer Service is one of the worst in the world
The people working in customer service are ready to help but they don’t understand the issue ever. I asked 4 different people to talk to a manager and you always get the same response they will call and you never receive a call.
If you want to save yourself some of your nerves then don’t ever sign up for du services.
ADVANTAGES
DISADVANTAGES
DishonestMisleading
29-09-2024
Ahmad United Arab Emirates
Bad service
They work so hard on selling there products and services but they do nothing about after sale, and it’s absolutely impossible to speak to a consultant. They send you to there usless app if you want to pay or upgrade, but nothing for fixing or ending your contract
ADVANTAGES
DISADVANTAGES
Horrible
19-09-2024
M United Arab Emirates
Generally just an awful experience
Constant headaches & poor service
Majority of agents do try to help, but ”computer says no” rather than being proactive about fixing the problem.
Lines disconnect, bad signal. Truly awful company. Moved to Virgin and never had an issue
What they will sell you in a package is all a lie. And they are charging more than what was communicated in the offer. When you try to speak with someone from their customer service is impossible, the option on their app to chat with representative is useless, same as their app
Discrepancy in Charges and Miscommunication Regarding Roaming Plan
I am writing to express my frustration regarding an unexpected AED 1500 charge applied to my account. This issue arises from inaccurate information given by your customer service agents about the 15-day roaming plan. Despite multiple assurances that I would receive SMS notifications about the plan’s end date, I did not receive any updates. This lack of communication has led to an unjust charge, which feels like a trap. I have verified this information through recorded calls with your representatives, and yet the issue remains unresolved.
ADVANTAGES
DISADVANTAGES
AwkwardScamTerribleUnfavorable
02-09-2024
segrex United Arab Emirates
Customer Agent Complaint | Mohammed Abdelhaey – Cancellation Department
I would like to make a complaint against this agent from you Cancellation department, name Mohammed Abdelhaey. The call happened around 11:20am Dubai time.
I was able to talk to him to request for the cancellation of our account and I was told that we have to call again using the registered number which I totally understand but his rudeness is superb!
The way he speaks and usage of words are unacceptable! He used words such as “so?”, “I told you already (after I asked for his name) ”, “I don’t care (after I told him that I will report him to Du management)”
He also told that Du has not survey option, and that he has no option to hang up the call after I asked him to direct me to survey option, he placed me on hold multiple times just not to hang up the call which I suspected that once he released the call, I will be redirected to the survey option.
This kind of employee is destroying your reputed name and will definitely think twice if we will get services from Du in the future.
This is really disappointing that you hire such employee.
ADVANTAGES
DISADVANTAGES
RudeTerribleUnprofessional
16-08-2024
Sudha Khandelwal United Arab Emirates
Bad service
After raising a relocation request 5 days back. And kept following up every alternate day, still nothing done on my home wifi. No setup done in the new house. I will not recommend anyone to use it if yoi can.
Spoke to three customer service representatives and all three didnt solve my issue they were extremely rude and i am highly disappointed in their service.
First time to use Du.I feel cheated and disappointed.You go to any branch they send you around and end up giving you and email address to send your concerns but guess what?No one bothers to reply to the email or reach out
o I had a router that was not working .. and they said mam we will give 5G super powerful machine for the same proce.. No need to pay extra. fo 208 dhs. Okay.. here they come and install it and then it stopped working july 1 till July 10 I am calling customer support. You go to the shops NO AMn Only by phone you cn cancel.. they said we need to email the techinical team.. 7 days passed and nothing happened. the internet connection was laggin g NOT only that and here my bill goes to 270.. they said you got 7 free trails days for cancellation . on the 9th they sadi No mam you need to pay for the cancellation or wait for the technical team to check and get back to you, Now I called TDRA and filed a complaint against them..
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DISADVANTAGES
Dishonest
16-07-2024
Leila Germany
DU fraud
Unfortunately, my experience with the Du operator in the UAE has been extremely negative. Here are several reasons why I consider this company unreliable:
1. Irresponsible and Incompetent Employees: Many of the company’s employees have shown themselves to be incompetent and irresponsible. Some of them, in my opinion, behave like scammers, deliberately misleading and deceiving customers. 2. Unjustified Bills: I received a bill for the period from May 1 to May 31, 2024, amounting to AED 245.82, which was overdue by 31 days. Although I regularly paid all my bills, this amount seemed unjustified and inexplicable. 3. Disconnection Threats: Instead of trying to resolve the situation or offering flexible payment terms, the company immediately threatened a complete disconnection of all services, which I consider an extremely unethical approach to customers. 4. Lack of Support: Attempts to contact support to clarify the situation were useless. I did not receive clear explanations or assistance over the phone, which only exacerbated my dissatisfaction. 5. Non-transparent Conditions: The service and billing conditions are extremely non-transparent, making it difficult to understand the real reasons for charges and the possible consequences of non-payment.
I intend to switch to another operator and do not recommend Du to anyone who values their time, money, and nerves.
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DISADVANTAGES
Incompetent
05-07-2024
Ryan M United Arab Emirates
Du Wifi Home Wifi
I have a lot to complain about. Firstly, the one who contacted me a du agent offered me to have the du wifi. I agreed because my etisalat wifi was about to end. I was not aware that he just wanted me to get the offer and he does not even know that I still have exit charges on my etisalat. He kept on telling me that he was busy and that he had meetings but when I ask about the wifi he was so active in responding to me. His number is +97165192649. He said he was Abbas but I doubt it if that is his real name. He deleted all the conversations we had in whatsapp. Second, when I went to du branches, they are not knowledgable. The abduhabi mall branch said I dont have a 7 days grace period to cancel my account and referred me to hamdan branch. In hamdan branch, they do not handle complaints personally, they refer me to online calls. How inconvenient. When my complaint was raised through their online system, the person I intially talk to said I fan cancel it within 7 days but it was my 8th day already. Imagine that if the guy in abudhabi mall was able to address my issue immediately then I can get the wifi next month. I simply have to cancel and re apply. And then, they referred me to different departments where my problem was not resolve. They just want me to pay my du wifi. I am thankful somehow that I just have to pay one month and 7 days of non usage of their wifi. They simply just let it go. Never will I have their service after this.
I’ve been trying to reach our account manager, Yosra Hussein, since January, but have had no response to numerous phone calls and emails. Despite calling the DU Customer Happiness Centre, my request for a callback was never actioned. The customer service experience has been hellish, with complete negligence and lack of responsiveness. Our IT manager is aware of the situation, and we are considering switching to Etisalat if this issue is not addressed promptly.
Mediocre and Unacceptable Service Experience with Du Company
This review is based on my disappointment with the service provided by Du Company.
From 8th May 2024, I engaged with Du to inquire about relocation services in Abu Dhabi, specifically regarding the possibility of receiving services from Dubai with my previous contract. They confirmed was possible and will take only few days + 100 Dirhams. Unfortunately, my experience with Du has been less than satisfactory, Du, does not provide internet service in Abu Dhabi.
Despite my efforts to explore options for receiving services in Abu Dhabi from Dubai, I encountered significant challenges and obstacles. The lack of clear communication and viable solutions has left me frustrated and dissatisfied with Du’s services.
Also Very disappointment my conversation with Mrs. Selma, the manager from customer service on 16th May we had a phone call conversation from your main brach on Al Wajahah Street from HotLine for more than 1 hour, she promised me that on 17th May everything will be sort it, even than Du does not provide internet in my new area in Abu Dhabi.
As a customer, I expect a higher level of professionalism and efficiency from Du, especially when it comes to addressing customer inquiries and providing adequate support. As I work from home, these issues have also had a negative impact on my ability to fulfill my work responsibilities.
I hope that Du will take this feedback seriously and strive to improve their services to better meet the needs of their customers, including those residing in areas outside of Dubai.
Please be aware and I hope no one will not have this frustraiting experience.
Du is cheating! The service did not work, but they want to receive money for the disabled period, although the online agent promised that as soon as the debt is repaid, the service will continue to work and another agent will help avoid double charges. As soon as the payment was made, the service did not work, and the agents said that the remaining amount also needed to be repaid. Also, the operator-agents are very slow – it seems to me that under the guise of people, DU connects poorly trained bots! Terrible service!
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DISADVANTAGES
Unique
Criminal
22-05-2024
Latifa United Arab Emirates
Home Internet issue
I am extremely dissatisfied with how customer service has handled my situation. My home internet issue remains unresolved, and I would not recommend this company to anyone. It’s the worst customer service I’ve ever experienced
Pathetic applications which we cant rely. I have got some auto subscriptions enabled and started deducting 5 AED per day. Customer support verified and asked to send an email. But that was never attended. (email sent on Fri, Oct 20, 2023) Another issue on the cancellation of home internet, cancelled through application on 29th Feb, but continued billing for the next month. Customer support verified and said that will be waived off. But that was not waived off and again the bill got generated on next month. Issue not solved even after the third follow up. They are confirming that the cancellation request was received and they will resolve and waive off the bill. Again after few days I got call from collection team to remind me on the amount. Again we need to explain this to each of them. Fed up. Here we can only go either with DU or Etisalat and we are forced to live with this.
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DISADVANTAGES
Disappointing
06-05-2024
Fawad Khan United Arab Emirates
Very Bad policies for Customers.
Very bad experience with Du starting from sales team, billing, payment, and customer services. So bad after sale services that you will never sort your problem within one week. in that would be created by them. whatever happens whos mistake is this. you have to pay for some thing which you don’t want to. Bad customer services and most important no Transparency in dealing with customers. everything verbally on the phone. No reference for recorded calls. you have to ask then might be some one will give you wrong reference. no system for double checking. no record in writing except for due payments.
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DISADVANTAGES
Disappointing
02-05-2024
Sumeya Tahir Canada
Terrible Experience with Du Dubai Phone Company
As a tourist visiting Dubai for the first time, I was excited to explore the city and stay connected with my loved ones back home. However, my experience with Du Dubai Phone Company has been nothing short of a nightmare.
Upon arriving at Dubai Outlet Mall, I decided to top up my account to use data while exploring the city. I used one of Du’s kiosk machines, and to my dismay, although the charge was deducted from my bank account, the service didn’t work at all.
The attendant stationed at the kiosk witnessed the transaction and assured me that I would be refunded within two days. However, despite her promises, I received no refund and no assistance from Du’s customer service team despite multiple attempts to contact them over a period of three days.
Desperate to stay connected as a tourist navigating a new city, I resorted to using my credit card to make another payment to Du. This not only resulted in additional charges but also left me feeling frustrated and betrayed by Du’s lack of accountability and customer care.
As a tourist, I expected better service and support from a reputable telecommunications company like Du. However, their negligence and incompetence have not only soured my experience but also left me questioning their reliability and integrity. I urge fellow travelers to beware of Du’s lackluster service and consider alternative options for their communication needs in Dubai.
Customer service of DU is the worst. I have home wireless, and everymonth i experienced unstable/poor network! That’s why i need to call their customer service..
Once i called them regarding poor connection, instead of giving me solution, they told me “if you’re not satisfied, just cancel it then” like how come you said that to a customer? I need you to fix the problem, not telling me to stop my subcription! (If i wasn’t tied by 1 year contract! Without you telling me, I absolutely will cancel it! Especially after unprofessionalism gesture given by your customer service)
And now after i finished my 1 year contract, one customer approached me by whatsapp, adked me if i want to extend or renew my contract.. i told him NO.. And i asked him question about when will my internet stopped working if I want to stop it? Will it stop on my due date? Because i paid 1 month in advance, i should have remaining days, isn’t it? Guess what? The customer service just left my text without read it or even reply!
and then I planning to stop my subcription, after how bad is DU’s customer service I experienced (24/4/2024). And today 26/4/2024, they call me, whether I want to continue or cancel my subcription.. i said that i want to cancel it.. Guess what they cut my internet staightaway after a few mins call! Even if i paid my bills and i need to pay for upcoming 1 month!! I meant, come on!! I still have remaining days left! At least cut my internet on my due date (which is every 7th)
I called mr. Moiz today to assist me with this problem, and guess what?! He didn’t help at all just like the rest of DU’s customer service..
My best decision was stopping my subcription with DU! – network unstable – bad experience with customer service
But not every customer service were unprofessional, just most of them.. but not all of them.. thank you
I am writing to formally complain about the misleading advice/misinformation from one of your sales agents on September 2023, when I visited the DU store. Unfortunately, the experience was highly disappointing, The sales agent, whose name I regretfully do not recall, provided me with incorrect details regarding a DU plan I was interested in purchasing. Specifically, they assured me that FREE CANCELATION FEE ANYTIME. The sales agent explicitly informed me that I could cancel anytime without incurring any cancellation fees. It’s clear he’s fooling or cheating the customers just to get sales. Based on their advice, I made the purchase, only to discover later that the DU Plan did not meet my expectations due to the misinformation. When I visited one of your branches to cancel my DU plan they asked me to pay because the contract was not yet finished, all I want is to cancel my monthly plan without paying anything because that’s what the agent told me that’s why I purchased this plan.
Very bad services providing mirdif du office. Du people they are time passing and not treating customer very well. 8 never had this kind of experience.
I had an Etisalat mobile network before switching to Du. The network coverage is so bad. Although my area has a Du network tower, it is still bad. I regret my decision to change to DU and will change to Etisalat again. It is not recommended at all.
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DISADVANTAGES
Unpleasant
19-03-2024
Mayo United Arab Emirates
Raised cancellation issue without action for more than a month now
customer service kept passing from 1 team to another, totally uncoordinated. was asked to raise it trhu email and kept following up everyday but totally no reply
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DISADVANTAGES
Inattentive
15-03-2024
Rasika Sri Lanka
Billing
I already made the payment 18th due date was 21st. But 23rd they disconnected my line.so when I called the first person assisted me in polite way and he found my payment and he said didn’t deducted from my bill so he said he will work for it and will reactivate in few hours but it didn’t.He was a very knowledgeable person.So few hours later I contacted customer service he was very rude and he is keep telling I didn’t make payment. If didn’t do the payment why should I called them I’m not a crazy.He don’t want a help stupid man……until now no data no call no activate.very poor service. To sell the device so many staff are standing but like this problem to help no one there. Not only this last time I had very poor signal in home internet so I went to du store and made the complaint so solution was buy another home plan with new agreement.so it’s also get slow signal what’s the option go for another home plan….😀😀😀😀 they try to sell only to cover their target. Very poor service.
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DISADVANTAGES
24-02-2024
Omar United Arab Emirates
Promoted a package and installed a lower and different one.
Very poor, not responsive, they promised to fix their mistake in 0 days and it has been 8 days without a solution, they just wanted to sell and once they installed the wrong package they turned their back and never fixed the problem till now. I dont recommend du.
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DISADVANTAGES
DisappointingDishonestFake
11-02-2024
Gautam Chakraborty United Arab Emirates
Relocation services
Delayed appointment provided yet not honored. Upon inquiring with customer care, they provided no satisfactory explanation & push for revised appointment… very unprofessional & disappointing…
Took AED 27,800 from my debit card and will not admit
I made a payment of AED 278 on DU’s quickpay portal (amount prefilled by DU). But they extracted AED 27,800 from my debit card. It’s 3 days ago. So far they have refused to acknowledge the system error or refund the money. Instead they let me know that in about 2 weeks I can log into my account and “see the outcome of my case”. They have not even offered an apology as they hold on to my money.
I should say that I can clearly document (with direct screenshots) that the payment I authorized really was AED 278, and that they really took AED 27,800 from me.
I ask you: can you afford to have companies charge 27,800 to your account? If not, then never use DU!
Apart from all that, this internet service is sub-standard, and I have never one single time been able to measured up-/download speeds at the level they are supposed to be in my package.
my deep frustration and disappointment with the level of service and professionalism I have encountered as a customer of Du Network. My experience with your sales team has been nothing short of infuriating, and I feel compelled to bring this matter to your attention. Recently, I had the unfortunate experience of interacting with one of your saleswomen at [ (056 626 9064) Muskan). It was evident from the beginning of our conversation that she had little to no knowledge about the network coverage and functionality of Du’s wireless services. Instead of providing accurate information and assisting customers in making informed decisions, her primary goal seemed to meet sales targets at any cost.
I was appalled by her lack of understanding when I inquired about the coverage in my area. She not only failed to provide reliable information but also seemed disinterested in addressing my concerns. It became apparent that her main focus was pushing products to achieve her targets rather than genuinely helping customers find suitable solutions.
As a result of this unprofessional behaviour, I am now struggling significantly to connect to the internet, and the service I am receiving is far from satisfactory. It is disheartening to realize that the sales team, whose role is crucial in guiding customers, is more concerned with achieving sales quotas than ensuring customer satisfaction. the new router still displays no internet connection.I strongly urge Du Network to address this issue promptly and take corrective action. Customers deserve accurate and transparent information when making decisions about their network services. Misleading practices not only harm the reputation of Du but also lead to customer dissatisfaction and, ultimately, loss of trust.
I trust that you will investigate this matter thoroughly and implement measures to prevent such incidents from recurring. I hope Du Network takes its commitment to customer satisfaction seriously and strives to uphold the highest standards of professionalism.
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DISADVANTAGES
Client-oriented
Disappointing
28-01-2024
A United Arab Emirates
Worst Service In UAE
I’ve had home wifi on about 10% of occasions I’ve tried to use it. Shows green on the router always however never connects. On any device.
This has been going on since I started this wifi with Du back in October but I have a busy life, I simply do not have the time to be on the phone to Du for 2 hours and wait hours for call backs.
My complaints they claim were never made because they don’t log them on their end. And when they do they mark them as ‘resolved’ when the issue is not resolved.
I want to cancel but I’m being asked to pay over 1000aed to cancel a service I have paid for monthly but HAVE NOT RECEIVED!
On top of all the phone calls I am still waiting 2 weeks later for a response from [email protected]. Don’t bother emailing them they don’t reply.
I’m writing this review whilst waiting in yet another calling queue … 19 minutes and counting.
Very helpful, efficient, and knowledgeable service from Sunaina Nawaz. In addition to our mobile phone plans, we received advice on our possible future home internet options.
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DISADVANTAGES
Competent
07-01-2024
Richard Doyle United Arab Emirates
Zero Regard for Customer Service
I have the recent trauma of having to try to deal with DU, here is my story; I received an email informing me that some channels were due to be dropped from my service and I could opt to close the contract without any fees simply by chatting on the app or calling a number. Well… chatting on the app wasn’t that easy, they have deployed an infuriating bot which is some cheap bottom-range piece of thrash designed to annoy customers so much they give up. Eventually, I got through to an agent who told me that I could not cancel online without charges and I must call the number. So I called the number and of course, the agent has no idea about this email and tells me she is just in the cancelation department and could not help. So I send one more email online explaining the issue and I get a call from an agent this time who… wait for it… tells me he is not sure the email is from Du and asks me to go into a store to verify it.
Now at this stage, I have fully given up on this company and realize they have no intention of honoring their legal requirements and I no longer have the time to chase it.
So my second attempt is to try to connect with their technical support to help improve my wifi coverage.. again blocked by the blocking bot, click on the number to call and nothing displays. I waste about 30 mins getting nowhere and give up, i order an extra router myself and hope for the best.
Very unprofessional, stay a way from du. Each sales agent will tell you something different then you will have to pay loads because of their promises..
Continues to bill you despite deactivation of account! Avoid at all cost!
If there’s something this company is good at, that is continuing to bill you despite paying for what they had asked of you in order to deactivate and disconnect an account.
My last 2 accounts with them had been a nightmare.
Paid for a disconnection and deactivation of an account somewhere in April 2023 in order for me to get a lower plan. That got deactivated and i was able to apply for another account.
Something they wont allow you if you have outstanding balance with them. Then by November this year, their collections team had emailed me that i still owe them an amount of aed 192.00 for an account that had been deactivated since April 2023.
Now, with my last account – i had to leave the UAE by August and had moved to another country. I had paid Du over 1,500aed by November, an amount they had asked of me which includes disconnection fees and penalties, and just this Saturday, i had received another bill for November which was just deducted to the payment i had done for the disconnection or deactivation of my account. My bill just continues to generate and this incompetent team had not seem to stop billing me despite paying and having the confirmation that the account had been deactivated through their chat support via whatsapp, and shows deactivated on my Du app.
Unfortunately i could no longer visit and lodge a personal complain to a Du branch since i had left the UAE.
In the official DU app we can see 30 GB for 30 AED(means 1 GB per day for 30 AED for 30 days).by seeing this offer I recharged and checked again in the DU app to activate, the offer was DISSAPPERED….Its really like cheating. Then I sent the mail to customer care. They are saying they cannot activate the offer….
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DISADVANTAGES
DisappointingFakeFraudulentMisleadingExpensive
25-11-2023
Mary Gen United Arab Emirates
Online purchase
We purchase simcard plan online, the product was delivered but service can’t be used. Wefile complaint from calls, email and even visiting their main branch at dubaihill malls. Up to now none from this company manage to solve the issue. They keep saying they can’t find the payment details that it was successful, crazy right? How it happens that the item delivered if the payment online was not successful? A lot of customer we encountered at the time of visit with the same issue of poor service and unhelpful customer care.
Do not sign a contract with this company especially the 199 home wifi plan. There connection is constantly interrupted, slow and doesn’t work most of the time even iam only one person using in my home. Customer services are non existent as many times raised complaint and no actions from their end. Terrible company that giving false informations and cheating customers… Never Ever Suggest to any one of my friends and family.
I called Du today to get help for my internet which is always weak and a man named Sameer Khan answered and told me he will not send anyone to help me, he will not replace my router or even check what my problem is. I have to cancel my 5G package and upgrade AGAIN!!!! Which is the same thing they did to me 5 months ago!! They cancelled my 4g and FORCED me to upgrade to 5g and today this guy Sameer Khan is telling me won’t send anyone to fix my Internet and won’t replace my router and the only thing I can do to get my Internet back is to cancel my package and upgrade. I’m calling the TRA tomorrow and report this.
Do not sign a contract with this company. There connection is constantly interrupted, slow and doesn’t work most of the time. Customer services are non existent. Terrible company.
Over charged for nothing and fake discount by agents
The Agents cheated. They told me I would get a discount but never did. I Am subscribed to a service that I never wanted. I complained 2 times already about all these to the customer care center but it never gets resolved. They are cheating and taking money for nothing. They already cheated a lot of money from me.
I’ve been using SIM cards from different operators for at least ten years. I have been using DU for a month and I have not faced this many problems with a SIM card in the past 10 years that I faced with Du!!! There is always something wrong!!!!!!!
I bought my SIM card at the airport and there they scanned my passport and visa and said everything was ready. In less than a week, I received a message saying I needed to renew my ID and my SIM stopped working after a few days! I went to a store, and (after a long waiting time) they scanned my documents AGAIN! I still could not use my data after 2 days of going to the store. The Blu chat is useless and not helpful at all, and the contact information cannot be found easily on the website! The call center is supposed to make things easier for the customers yet you have to hear long unnecessary ads before you can reach someone! Anyway after calling, this problem was finally fixed and everything was okay for just a week.
But I’ve been trying to recharge my account and it’s not possible by any means! and although I used Apple Pay to charge it before without a problem it’s not working now! Also, I wanted to change and pick a Du number that I can call unlimitedly, but the app says I have done this 2 times in the past month already! which is funny cause I was not even aware of this option until yesterday!
Anyway, I am so disappointed with their services and I do not recommend it at all at allll!!!
i have du connection using more than one year after that on last August 10 i put cancel request and they said within 48 hrs. They will call back and they did not call and generate bill and again i contact them they behave very rude you must pay the pill otherwise you will caught in airport we have all evidence about our cancellation request and all .such well reputed company behaving like this we lost all of our faith in the company and highly not recommend not use du in future and the Customer support and team behaving very badly to us but while opening connection they are acting nice this is not good behavior of good company and as a customer we are expecting some more decant behavior’s from your side and whole team
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DISADVANTAGES
DishonestFakeRude
20-10-2023
Amine United Arab Emirates
Du is the Worst Internet connection ever
This is the worst and slowest connection i ever used ( me coming from a 3rd world country where i thought internet was bad ) when you call their customer service for solution and after asking you to restart your router for a couple of times they will give you the option to either upgrade ( total bs why should i upgrade when i am paying for a service that you are not providing) or offer to cancel your line, i mean who does that, just stay away from them this will save you a lot of stress.
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DISADVANTAGES
DisappointingDishonestIncompetentUnreliable
18-10-2023
Nadine United Arab Emirates
The absolute worst
The worst customer service I’ve ever experienced. We had terrible internet service so we upgraded – they said they would cancel the original service and we would only be charged for the new upgraded internet. Now after months of calling they are STILL charging us for both the old service (which doesn’t even exist) and the current one. They keep disconnecting the service because we haven’t paid for the old service even though it’s cancelled. We have called about over 20 times and they keep saying we will cancel it and escalate the issue but we are still getting billed for both services and the internet keeps getting suspended. Every time we call they just say oh just pay the extra and then it will get sorted out and we will put the extra towards the next bill – false, they just keep generating insane bills – excuse me but we aren’t going to throw even more money for something this terrible. False promises and just after your money even when you don’t owe them. Beyond frustrated.
Very weak coverage this issues keeps coming ba k and there was no permanent solution from incompetent tech team along with the very response from the customer support via email. 😡😤😤😤😡😡😡😡😡
Non-stop technical issues, app is useless, customer service can never solve any issue!! couldn’t think of a worst experience
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DISADVANTAGES
Terrible
12-10-2023
Shiny India
Top up on voice bundle
I have done a top up on international Calling for 69 Aed and instead of india it’s allotted for Afghanistan and when I called customer care they refused to change the plan neither reversed the paymen
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DISADVANTAGES
Disappointing
10-10-2023
Salman Bahrain
2 months following up
I was in dubai for 5 days in August 2023. My line got suspended on the first day because the employee at the airport branch did not upload my documents correctly. I complained then on the last day they told me to go visit a branch to resolve this issue. By then it was pointless so I requested a refund. They kept going back and forth telling me to come to the branch ignoring my emails where I stated I am no longer in Dubai. Each follow up email was like they are not aware of the issue and give me the same generic response to visit a branch. Its been 2 months now and Im still waiting. Worst experience dealing with incompetence customer service. AVOID this shitty company.
I’m requesting from last 5 weeks please activate my WiFi on my new location but no one is there to solve the issue only one reply after one week there is a error we are fixing it and my account manager is the worst account manager I ever have.t
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DISADVANTAGES
Horrible
05-10-2023
Gerry Lindo United Arab Emirates
Home Internet Plan Cancellation
The WORST EXPERIENCE EVER!!! They asked me to pay 1300aed just for us to cancel our plan when in the first place, it was their fault. They said the bill will keep on coming every month if it’s not cancelled. Our disappointment is outrageous!
1- The internet is not giving a single kb/s and is not working at all, despite several complaints from March 12. How can you charge for internet that is not functioning?
2- Any company selling products or services invoices for the same. What has DU provided me after March 12 that justifies asking me to pay for your services?
3- Regardless of these things, I still paid the amount of 225 AED as per the billing team and was informed this was the final amount. Why did she say that?
4- After payment, I called the customer service team and was informed that the cancellation will be done automatically. Why has it not been done? Why was I informed like this?
5- From March 12, I have been following up with the DU team every day or every other day. Why couldn’t they take prompt action? Why did it get delayed?
6- I have sent a detailed mail to deactivate and cancel the contract as proof on April 17. Why didn’t you take any action?
7- And these 300-something AED, what do I have to pay them for? Which month? If it is from March, it was not working. How can you ask someone to pay for non-working internet, especially when the issue is from DU’s end?
8- Who and how will you compensate for my lost hours and days spent following up to rectify the issue, cancel the contract, and regarding the payment? It affected my daily life, my family life, and my job as well. How will you answer for these losses due to the lack of proper service from the DU cancellation team or DU customer service team?
9- I am getting calls or messages almost every day from the DU collection team for payment. Why is the same prompt service not available from the billing team or service team?
1- poor internet 2- if you call them for solution, no proper action for one month. But still you need to pay even if it is not working 3- you will calls from collection team daily, but to get from billing team or technical team ,you need to call 100 times and wait atleast one month 4- even if you pay the final amoun, they won’t cancel it. You need to call them several times for cancellation. 5- if they don’t cancel because of their fault, still you need to pay for those months of delay. 6- their calls ring will last only few seconds like 6 seconds, if you are not able to take it before this, they will mention it as customer is not answering. 7- different customer service team, different answers. No proper coordination. 8. Overall very very bad service in the world. Etisalat is better
You ask for something In return you are given something else by force and you are forced to pay it
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DISADVANTAGES
28-09-2023
Dari United Arab Emirates
Horrible horrible horrible don’t make my mistakes
Would rate it at MINUS 5 if there was an option.
Horrible, don’t make a mistake to deal with this company. I inquired the installation of the internet, Du workers came, placed a router, promised the internet will start working soon.
Eventually, when I started calling to support line trying to get help on my non-working internet I’ve been told that “I’m sorry, under your name there’s no accounts” . I spent days and hours, calling and calling, waiting on the line to talk to the managers to get help, while loosing money sharing internet from my phone ( Etisalat provider) to my laptop. I spent hours on the phone, to hear “we promise you our manager will call you back” .
And guess what- not even one time the manager called me back. That nightmare was awful! I spent few months with no internet, eventually after spending more time in lines in the Du store (Mall of emirates) the best advice they could give me is to get a new internet.
That’s what I did. And now, for a half of the year, I’m being harassed by this company, via calls at 8 am, 10 pm, during the day, via messages, telling my story 1,000,000 times to hear they will take it into account and get back to me, and Du asks me to pay money, for those few months, when my internet wasn’t working.
So in addition to my money spent ( over 2,000 AED extra ) to get myself more data while Du internet wasn’t working, in addition to hours of calls, in addition to all that money I spent going on taxi and back to their stores only to get another promise they won’t follow, they want me- to pay them money, for the internet, that now, very conveniently they found.
Oh and that’s not all- apparently none of the details on that first account were right. Not the passport number, not the email. My guess that’s the reason it wasn’t working at the first place.
So please- choose this company if you like to spend extra money with no reason, if you like to be harassed by threats to start “legal actions” over you, if you like spending days on the phone trying to get some help from them, and if you’d like to have same phycological reaction as I do just by hearing the company name as I do.
Customer service is pathetic, she said they do not have idea on the 5g speed at all, how can i purchase the product without knowing the internet speed ? which i ask this questing to C.C she kept silent and not answered for a long time and i hang up the phone. Thanks Asim
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DISADVANTAGES
Ridiculous
23-09-2023
charbel khoury Lebanon
Bad connection and bad costumer services
i fell victim to a scam perpetrated by a sales representative from Du. Initially, I had a reliable connection that was working perfectly. However, they managed to convince me to switch to a different deal. Regrettably, this new connection has been nothing but trouble. For the past two weeks, I’ve been grappling with customer service and the technical team. They’ve called and attempted to resolve the issue, but failed to provide any follow-up or resolution. As a result, I find myself stuck with two connections – one that works and another that is frustratingly slow and unreliable. I’m now faced with the choice of either paying a penalty or enduring the arduous process of resolving this issue repeatedly. It’s been a constant two-week struggle, with daily calls and chats with Du.
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DISADVANTAGES
Disappointing
20-09-2023
Rukhsana United Arab Emirates
Du Fraudulent Company
First they scam you by lying and selling their sim giving package of 250 AED later they’re charging almost 1000 AED each month multiplying it. If you want to cancel they don’t cancel the account very unprofessionalism, cheaters, fraud and tell you to give money otherwise they will put your name in blacklist so you have to face problem at immigration.
You get such a poor service for a lot of money you pay them. Troubleshooting is a nightmare. You can’t even reach them. The chat solution is as bad as the call options. We have to troubleshoot at least four times a month just for home internet. I wish there was an alternative provider for our area.
Worst internet service ever. Worst customer care service ever. Unfortunately, we do not have Etisalat option in Al Jaddaf, Dubai area and we are forced to go with Du for our business connection, we have continues disconnection despite of paying the bills on time. Emails are being replied after 2 weeks and Internet service is unavailable for more than 2 weeks, no one cares. no one replies
Unfortunately, I using 5G Wireless Home internet and the quality of service is very low. Support has only 1 advice – reboot your router
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DISADVANTAGES
Terrible
12-09-2023
Eu United Arab Emirates
Impossible to reach any agent
Impossible to chat or talk to an agent, always on waiting list. Waiting for Chat to talk to an agent more than 15 min and no one answered … no one cares
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DISADVANTAGES
09-09-2023
Churchill Ferrer Philippines
Lack of customer service seminar
I and my husband went to du at Mall of the Emirates yesterday around 7pm. We want to complain about our monthly post paid plan which is 250 per month. We just want to know why we are paying more than 250 every month. So we need to know which lane we could ask or do we need number. In short we need an assistance. So the lady come but she doesn’t understand English. How come a customer service doesn’t understand English we are just asking which lane we could stand or whatever she could suggest. She pointed a machine which we don’t need. I dont understand How could you pay an arabic lady who can not speak and understand English very well. Then we went to an Indian guy who made our visit worse. He didnt want to give us a number for queue. He explained to us but we are not satisfied of his answer unless we could come to those guys who are sitting on the desk. What a horrible experience we had yesterday. That Indian guy is so arrogant really. How come you hired for a customer service position, these kind of people? They need to undergo a personality development and values education seminar. We are just wasting our time and money these.
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DISADVANTAGES
Disappointing
04-09-2023
Xingyu Wei China
Very very terrible service, charge me more then 10k for nothing
I try to cancel my 2 numbers since 1.5 year ago, they told me pay the existing bill then they will cancel for me, after 1 month, the bill come gain…… I didn’t many times, paid for many months. Finally it cancelled at 1 year ago. So I don’t have any Du account. Recently I went to open bank account, they told me I am in Du black list and I have pending payment!!!!!
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DISADVANTAGES
AwkwardBadly-locatedHorribleMessyTerrible
28-08-2023
Alena United Arab Emirates
No service
I closed my account 2 months ago 1.40848312 on 15 June but I still keep being disturbed by calls,e mails demanding to pay.I complained many times by e mails and calls but no response and no action.
I have been trying to get support from du for 2 months- NOONE CARES.I CLOSED MY ACCOUNT 2 MONTHS AGO BUT I KEEP BEING DISTUBED WITH DEMAND TO PAY FOR CLOSED ACCOUNT AND WHEN I TRY TO EXPLAIN NOONE LISTENS. I FEEL DISRESPECTED AND ABUSED HORRIBLE SERVICES
Farida at dubai hills mall was incredibly helpful and friendly. She was able to solve my issue with my phone application not connecting to my router in no time. If you need anything fixed at du, go to farida at Dubai Hills mall!
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DISADVANTAGES
AdvisableAffordable
14-08-2023
Jaya Sri Lanka
The worst customer service and cheating company
Share to everybody, do not trust any person at the Sales points, cheating ### DO NOT BUY THIS PRODUCT
I was promoted DO Mobile postpaid package by a Sales Agent named Asgar at the boutique shop situated in the gasoline station close to Sillicon in Dubai on 29th June 2023. He explained benefits about the package and asked to be qualified with a salary scale above AED2000. I told that i do not earn that level and not qualified. Thereafter, he told that can be sorted and not an issue.
Thereafter he prepared the documents and called to his Manager for the approval. At the time of called Asgar asked me to tell his Manager disclose my salary scale around AED2500 per month. In fact I also told the same to his Manager without my knowledge. I felt that the package purchase is not a good thing so asked Asgar to cancel my documents. Then, he insisted me to get it as not able to cancel now. However, he advised me to cancel end of the month just paying only package amount AED250. I trusted this DO Mobile company and the information provided by the Sales Agent Asgar. I received the SMS message asking to settle AED160.65 on 03 August 2023. I went to the DO Mobile arcade at Union in the Metro Station on 12th Aug 2023 and requested to cancel my package from the Sales Agent. Then, he asked me to pay AED160.65 and come after 3 hours. Thereafter, he asked me to pay another AED539 for cancelling the package. I was surprised and understood like a trap, cheating and false information explained by Asgar in the beginning. I explained to the Sales Agent at Metro Station but in-vain. This is a package AED250 per month and on top of that charged AED160.65 plus AED39 plus AED250 which is not to be charged from me as explained by Asgar. This is like a smuggling from the people and steel money. There was no solution and can be waive off only the Manager of Asgar. I called to Asgar and asked to assist and waive off talking to his Manager or provide the contact number of the Manager. He refused to tell contact number and told he will help. Asgar never revert back to me and then I called him back. He told that his Manager is not agreed and asked to settle or change to Etisalat and pay little by little. No help at all, they stole my money and I paid full amount. The mobile Sim is still activating and not cancelled. What they are doing? Who gives my money which additionally paid without a reason? Are they trying to get more money without cancel the Sim now? Please look into this unprofessional service and not good at all to UAE and the Company. Asgar contact: 055 588 4363
I had the worst experience in Safari Mall Sharjah Du franchise. First of all your agents were very very very slow in processing the requests of clients. We were almost 5 clients in the shop and I had two numbers before me. So, the two desk agents took almost 10 minutes to resolve their issue. Although I need just my emirates id to get upgraded nothing else. The guy I had forgot his name: when you enter he is on the right desk with glasses roaming here and there, just ask me regarding the issue I said just emirates id update. He was just giving me the wrong information and wanted to do it by an app which we had a hell of an issue with. I told him to do it by his system it will take hardly a minute as I had experience with the airport branch. But he didn’t. So another guy called those people who came after me. Because they didn’t call my number. And start serving them. Even they told her that get the token from the machine while she was getting the service from the agent. I was soo pissed off but I was quiet and bearing this. Mr. Yousaf seems like the head of this. Called me inside the room. I told him the complete scenario but he replied very arrogantly that your number is called or missed bla bla bla. I told him to give me evidence that he failed because he noticed I was right so he called an outside guy and bully him in his native language. Then my number was called from outside. There, I said to him SEE I WAS NOT LYING MY NUMBER WAS MISSED BY YOUR STAFF AND THEY ARE SERVING THOSE WHO came after me. I am waiting for a long. This is not the right way. This is how you are dealing with your customers. I am disappointed with this franchise. Please it’s my request better take strict action against this kind of attitude. We are paying the amount we are giving our valuable time but not to get bullied. Even if, he apologized there on the spot and share some good words then I might not get that much hurt. But I don’t give a dam to it. As per my feedback, I HAD A WORST EXPERIENCE IN SAFARI MALL SHARJAH BRANCH SIMPLE …!
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DISADVANTAGES
Disappointing
12-08-2023
Aruna Australia
DU horrible experience
My internet is not working. They disconnected it before payment due date. I’m tired of Du now. This is how guys treat customers and I using two line last 6-7 years. I will not renew this again. Horrible customer experience
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DISADVANTAGES
07-08-2023
Stanislau United Arab Emirates
Made a discount offer to upgrade on more expensive package just to never validate the discount unless I send them message every single month
I’ve got a call from du with an offer to upgrade my home internet for the faster package with a 20% discount for the first year. Long story short discount was never applied and I figured it out only 2 months after constantly paying full price. Obviously no refund had been issued.
From now every time when the bill comes I have to spend 1hr waiting in there useless chat until someone reply and open the ticket to adjust the bill. It’s happening literally 3 months. Such a waste of time!
If I’d know this would happen I’ll never get this upgrade and block du call center number forever to avoid this fraudulent clowns!
And to put cherry on top of the pie. There “live chat” option is barely working. Sometimes you need to try 8-10 times a day until it starts working and actually receive your message. After that get ready to wait for 45-60 mins to get a response….
Quite awesome customer service. Nahel Ramadan was the staff who guide us to choose the best service suitable for our needs, he was very friendly, polite and professional in his work.
Awful service from du. i cancelled my home internet and for that i had to go personally to the store. After standing there for long time finally got served. i paid the extra amount for cancellation as i was canceling before the end of contract. I did what i had to do on the app hoping that all is done. but noooo. just because i missed answering their call , they stopped the process of cancelling and carried on charging me. you are awful treating the customers this way.
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DISADVANTAGES
Terrible
20-07-2023
Vlado Piljak United Arab Emirates
Trash DU mobile Dubai
Du customer service is so disrespectful copy paste generic and annoying! Like talking with chat bot…I am paying for 500mbps, When they tell you speed of 10-15 Mbps and 0.2 Mbps is optimal in 2023, if it was 2003 I would still complain. Packet loss per testing is 5-10% so you can’t play any online game. Ping and jitter are terrible… So far 20 emails and nothing changed, they just don’t care!
Extremely poor customer service with huge challenging to do basic actions like cancelling their service. I got my broadband cancellation request rejected (for non sense reasons) without even being notifying by email or text (but continued to be charged). I raised a new request through the app but it misteriously got “lost” in their system. Now they are asking me to pay additional 200 AED to raise a 3rd cancellation request (Although the system issue is from their side). Their agents have been less than useless to help. Du called continuously to offer new add-on but when it came to solve problems they disappear and they are suddenly not allowed to call customers for privacy reasons
Poor service with criminal element stealing money from users.
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DISADVANTAGES
Criminal
03-07-2023
Ahmed United Arab Emirates
They just don’t wanna work untill you paying or buying.
I waited 4 hour in du main office to just cancel my sims as I lost it. I didn’t had any access to du app to cancel it as I dont have the sims anymore with me. They told me they can’t do it and they keep sending me here and there but they don’t wanted to find solution. And told me its not possible from the du office itself. How come with valid id and their main du office they can’t just cancel my one sim even which I have lost it. Cause I wasn’t buying something that’s why they were not interested. Buy when I agree to buy vip number. They suddenly cancel my one sim ! Again just greedy for money. Not recommended at all. If I can raise this complaint to hire authority will be much better.
The worst company and customer service on the world. They deserve the worst star for their cheating and bad behaviour. They cancelled my WiFi connection due not updating my emirates id as they mentioned, although i updated, and show them the evidence through my uae pass and told its not enough (i think they want me to take selfi while updating), and the rudeness thing they charged me for this cancellation fees. I will never ever renew with them again and I don’t advise anyone to be with them. They are not professional at all and cheaters, liars, useless, painful. All of them. It’s my worst experience that I had ever met in uae.
Spend for 3 hrs in a week calling 155 for cancellation. NO one taking call, Went to du office , mailed them and no use. Before going to home country its by luck I got cancellation request. Still calling to pay amount. They take initiative to get connection only and they will not care when there is cancellation of Du. WE NEED TO RUN BEHIND THEM. ITS UNPROFESSIONAL.
Du customer service are extremely dishonest people
This has been, by far, the most disappointing service experience I’ve ever encountered. The level of incompetence displayed is truly beyond comprehension. The pace at which they operate is painfully slow, and their agents consistently demonstrate a lack of skill and knowledge. It’s incredibly frustrating to be assured that your issue will be resolved, only to discover that no action has been taken, repeatedly, by every agent I’ve spoken to. Their approach to handling matters is incredibly shady. It’s mind-boggling why they insist on calling to confirm disconnections instead of providing an efficient online system. Their technical expertise and overall design are severely outdated and insufficient.
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DISADVANTAGES
Dishonest
12-06-2023
Imane United Arab Emirates
Do not call me!!!!!
Thae are calling 100 time per day in any tiiime !wtf
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DISADVANTAGES
10-06-2023
Disappointed du customer United Arab Emirates
Tourist sim from DXB Airport
Attention: Everyone who is hoping to stay in UAE for more than 90 days (especially if you are on a job opportunities search visa)
DO NOT use the free sim provided by Du at the Airport if you are hoping to stay in the country for more than 90 days. The validity of the sim is 90 days only and du will NOT renew / extend the validity of the line even if you extend your stay and have a valid visa. Their policies are so outdated and they won’t allow to migrate your line to prepaid or postpaid. Customer care Agents will give misleading information and will waste your time and money. Agents at retail stores have no empathy.
Switch to Etisalat / Virgin Mobile after using their free data and minutes if you want to.
tried to raised a ticket through customer care ( Mr.Anand ) regarding low speed of internet . He declined to raise the complaint and disconnected the call . I explained him Du team has already tested the speed a day before when I visited one of Du center in Ibn Batoota Mall and the advised to raise it through customer care . I am disappointed with unprofessional way of Du for providing customer care services.
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DISADVANTAGES
Unprofessional
31-05-2023
Stuart Johnston United Arab Emirates
Du services
Don’t deliver on promises. Sales staff are basically con artists. And when du steals you money their is no way to talk to anyone to recover money stolen.
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DISADVANTAGES
Dishonest
26-05-2023
Nadhir Bouchama United Arab Emirates
Mis-sold
The agent who sold me their internet service “Home Wireless Entertainment” promised a one-week trial period during which I could cancel the service without any issues if I encountered problems or was unsatisfied with the speed. However, when I attempted to cancel the service within the trial period due to poor performance at my location, they demanded that I pay cancellation fees only two days after the trial began. This has been the worst experience I have ever had, and I caution others against accepting their offers, as they appear to be scams.
Worst service and incompetent support I have ever experienced
Worst service and incompetent support I have ever experienced.
I am not a customer of theirs but got an email from them stating that a SIM is about to expire.
The email is legit, I have never used them so no idea why i got the email. Never been to emirates.
Spoke to their support the person was useless. Was unable to help. Did not care that they leaked customer information.
They were persistent to try and make it sound like there way nothing wrong and proceed to kick me off the chat, when i tell them how am i getting the email they respond with “i dont know”… just plain poor service. Your system sent the email surely you can see where it came from, what if this had more sensitive information?
If i ever visit emirates i know not to go for this company and based on their reviews here I wonder why it was poor.
Do yourself a favour and stay far away from this network, they’ve made my visit to Dubai very difficult 😞
Poor connection, limited data at high cost and unprofessional and incompetent customer support from sign up to cancellation.
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DISADVANTAGES
Criminal
10-05-2023
Elena Boeva United Arab Emirates
NEVER EVER use Du!!!
Never, EVER use Du! Go for ETISALAT ONLY! They are stealing money and blackmailing people. I have requested cancellation of the services, paid the cancellation fee for one extra month and kept on being charged. When I follow up on the cancellation request, the system says there is no request!!!!! I’ve been trying to cancel the service for 2 months, they don’t do it, just continue to charge. When you call the customer service for complaints, they just hang up. When they call and start blackmailing for an outstanding amount which you’ve already paid and the application shows: NO OUTSTANDING amount, the keep repeating: pay pay pay!!! When you say the app shows there is nothing to pay, they say, “no, you HAVE to pay.And they do it from private numbers on Saturdays or Sundays around 3pm when people are resting. I’ve never seen WORSE company anywhere in the world. I’m gonna sue them!!!!!! The company should be BANNED!
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DISADVANTAGES
08-05-2023
Sumayah United Arab Emirates
When ever I try to check my data balance it’s shows please wait
When never I try to check my balance or data it shows please wait until you get tied I feel like Changing my line I don’t recommend anyone
Du is just fraud to steal your money in the name of trust. They sell u 5g router by lying to u assuming it is instead of the old contract. Then they force u to cancel old plan and pay the charges. They never reply. They never respect the customer and they never even call for the cancellation. I have never seen as rude as this company. What a shame!
Not even worth 1 star Completely useless. Illiterate staff and no service what so ever How is it possible that the Authorities in UAE let them operate? Their tourist sim is completely useless, they never got it to work and cant tell me why. No refund given so Im opening a legal case. Enough is enough
Go to etisalat if you are in need of a tourist simcard that actually work!!!
I have a prepaidbill. In the place where i live i do not have a signal .unable tomake phone calls or using data. It does not worth. And you are taking my money and give me nothing. Complaining about the service and do nothing.
I relocated my flat and there is no DU service. DU service team not canceling my plan since 11th April. Their customer service put me hold on phone calls for 41 mins, 26 mins and 13 mins but no answer or solution.
Extremely Disappointed with Du’s Age Restriction for Unlimited Data Plans
As an 18-year-old living in Dubai, I’ve recently had a terrible experience with Du, one of the leading mobile providers in the region. I moved to Dubai for a fantastic opportunity and was excited to make the most of my time here. Given my extensive online activities, an unlimited data plan was a must-have for me.
However, I was shocked to learn that Du does not offer unlimited data plans to customers under 21 years of age. As a result, I was forced to settle for a limited 10 GB mobile data plan, which has been nothing but a nightmare.
The age restriction imposed by Du seems arbitrary and discriminatory, as I am legally an adult, and I find it incredibly frustrating that I am unable to access a service that is essential for my personal and professional life. This policy has made it incredibly difficult for me to stay connected, complete my work, and enjoy my free time in this new city.
With a 10 GB limit, I am constantly worried about running out of data, and I often find myself holding back from streaming videos, making video calls, or using data-intensive apps. The lack of an unlimited data plan has severely impacted my ability to be productive and socialize with friends and family.
In this digital age, where the internet plays a crucial role in our lives, it is beyond disappointing to see a mobile provider like Du implement such an unnecessary age restriction. I believe this policy should be revisited and changed, allowing all legal adults, regardless of their age, access to the essential services they require.
Overall, my experience with Du has been nothing short of terrible. I hope that they reconsider their age restriction policy and treat all their customers equally, providing everyone the opportunity to access unlimited data plans, regardless of their age. Until then, I cannot recommend Du to anyone, especially young adults looking for a reliable and fair mobile provider.
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DISADVANTAGES
Awkward
26-04-2023
Mearl Fernandes United Arab Emirates
Not helpful customer service at all
I have been billed in the month of Feb for an internet service which was not utilized by myself at all. Made several calls and complaints, visited their offices as well but until date, that amount still reflects and every month they disconnect my services. This is utter nonsense for a mistake Du telecom has made. All the information etc is n their systems yet, no one can assist with resolving the matter for me. Honestly, am completely astound by how such a huge telecom company has such horrible customer services where no one is able to assist for the past 3 months. Not sure when this will resolve but hoping someone from management will take this review seriously and contact me and resolve the matter.
Im trying to Reach customer care to cancel my account for last 1 hr no one pick the call and Keep on say “all agent busy with other customer”
I want to cancel my account and i was trying to do in through du app and it was showing 400 error after entering all information and if i try to reach customer care 800155 after entering the option to cancel, it keep on trying to connect with agents I was waited almost 40 mints in the call.no one attending. And I was completely disappointed it is waste of time. worst customer service I ever seen.
Very worst service ever. Offer upgradation to 5 g explained abt trial and if not satisfied we can cancel within 7 days like tht. They themself disconnected our 4 g connection without asking. Second thing we r anot satisfied.we called many times them. They didint cancel it or register cancellation. Deliberately they are moving days to more.no calls from them. Allnthe time they say system down. Wil call aftr 2 hours.. very fake service. I recommend nobody take a du connection ever. Cheating 100 percent. Sles team is all fake.no values.even in uae. Fake team . My kids are having exam. Im facing much difficulty . I conctcted them mny times . My husband too. Fake organisation.
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DISADVANTAGES
Disappointing
03-03-2023
Ahmed Gulzar United Arab Emirates
Completely dishonest people
Never ever use any of their services. They have the worst customer service ever.
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DISADVANTAGES
CriminalDishonestMisleading
23-02-2023
Ehab Canada
The most horrible service that I ever experience in my entire life
I moved to a new house owned by our company recently where they provided me with free internet called DU to cancel my service 11 days prior to cancellation day and I was told only to call on 11th of this month when I called they keep me waiting for 6 hours literally 6 hours trying to reach the cancellation team and couldn’t hence i raised a few complains online and through the other customer service numbers and I was told not to worry and my file is already noted that service will be cancelled Despite all my calls to this horrible service and no one was able to help me at all !!! Again after few days I received a call saying okay don’t worry your account is cancelled and all set nothing to pay and after 1 day from the call I received a big joke message saying that I have to pay for another month because I was late to report it the request !!!! What a big joke I raised a complaint online and was expected to be called by a manger only but I received a call from an agent in DU billing who knows absolutely nothing of what he is saying Again he managed to hung up the line on my face and never called me back !! Omg It’s really really ridiculous!!!! I’m really really annoyed !!! OMG such a horrible service
The most horrible service that I ever experience in my entire life
I moved to a new house owned by our company recently where they provided me with free internet called DU to cancel my service 11 days prior to cancellation day and I was told only to call on 11th of this month when I called they keep me waiting for 6 hours literally 6 hours trying to reach the cancellation team and couldn’t hence i raised a few complains online and through the other customer service numbers and I was told not to worry and my file is already noted that service will be cancelled Despite all my calls to this horrible service and no one was able to help me at all !!! Again after few days I received a call saying okay don’t worry your account is cancelled and all set nothing to pay and after 1 day from the call I received a big joke message saying that I have to pay for another month because I was late to report it the request !!!! What a big joke I raised a complaint online and was expected to be called by a manger only but I received a call from an agent in DU billing who knows absolutely nothing of what he is saying Again he managed to hung up the line on my face and never called me back !! Omg It’s really really ridiculous!!!! I’m really really annoyed !!! OMG such a horrible service
I have take the ultimate landline and TV package but yet I find sports channels just being made unavailable without any intimation. Two Criclife channels which I have been watching for months suddenly disappears from my list of channels . Why should I be paying for full sports package when my favourite channels are just discontinued
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DISADVANTAGES
21-02-2023
valeria nemet United Arab Emirates
Du Telecom playing Ping-pong games with customers
I received a WhatsApp message from Du Telecom offering a Home WiFi package for 299 AED with a 500Mbps speed, an advanced 5G router, unlimited data, and a free Amazon Prime subscription. On February 2, a representative delivered the device and left the me to do the installation myself. After several hours, I was able to connect the phone to the device but faced issues connecting to the TV. The speed of the device was slower than the the original line, and I was disconnected from the new device several times.
Feeling disappointed and dissatisfied, I attempted to disconnect the new 5G service and go back to their original data on the same day. I was following up on daily bases with DU to cancel the line. During the February 6 call the customer service informed that I would have to visit any of the customer service centers to cancel the service. I visited Nakheel Mall (Palm) customer service center on the same day and was informed that canceling the service would incur high cancellation fees, which were not communicated during the sales process.
In addition, I will have to visit one of the other branches such as Dubai Mall store and reinitiate the same as they are limited in Nakheel Mall. I attempted to cancel the service multiple times despite writing letters to Du. Finally, the customer went to the head office to close the matter once and for all, and a ticket was generated. However, again I received a call on February 18, instructing to call 155 and talk to the technical team, and they felt that Du Telecom was not taking the matter seriously.
I would like to extend my thanks and gratitude to Mr. Badreldin Babier, branch manager, for his courteous attention and speed action to introduce me ,with a priority tag number, to Mr. Chinedu Obi who equally reacted in a professional manner to attend to the updating process and confidently informed me of the exact time of service recovery….which it did rectify the issue on time. Both gentlemen deserve my positive recommendations to appreciate their business‐like attitude, professionalism and courtesy for a promotion and higher status. Your criteria for selecting your employees deserve the 5‐STAR appreciation. Anwer Rashid
Poorest customer service ever! Someone changed our plan without our knowledge and now our contract extended for another year. We’ve been going back and forth to their du branch and keep on saying that they created a ticket and someone will call us but still the issue is not resolved. Very rude customer service and hung up on us while we were in a call and never call us back.
It’s speed is very slow. Sometime it doesn’t work.
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DirtyDisappointingFraudulentTerrible
04-02-2023
Zun thi htet Myanmar (Burma)
Very bad customer service at MOE branch
Issue was pending and not solved since Oct’22 till end of Jan’23. Have to visit so many times for no reason and back office and team leader keep throwing back and forth. Tickets are closed without informing the customer, cannot check the status in the app until customer asks for the update in chatbot. Super disappointed.
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DisappointingUnreliableUntrustworthy
02-02-2023
A United Arab Emirates
Horrible service
Nobody cares. They send you to other people because they don’t want to help. Nothing gets solved
They totally ignoring my request and agents call me 2-3 times per day every second or next day and offer new packages!!!! I don’t have rest from them during my break at work, during my day off at 9am on Sunday. I have asked more than 10 times to stop call me, but it look like they making fun from customer , because you know what? Yes, they call me next day and another day after!!! Are you kidding???
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DISADVANTAGES
28-01-2023
Ali United Arab Emirates
Worse company i ever deal with
If you want to waste your time and get the worst service go with them
Extremely money oriented and unfriendly customer service team
I have been a user of DU since a decade and always had a very bad experience. The only positive thing about them is they are near to my office and home. They are extremely expensive compared to Etisalat. Customer service staff are extremely rude and annoying. They dont care about the customers at all. Unfortunately there are not much option here in UAE. So i will suggest go for Etisalat. Bought an iPhone with a Sim bundle that will cost me double the price of iPhone and received a extremely disappointing service.
I had opted for a post paid connection with device but they rejected by request in spite of being a regular payer for bills and being a post paid customer they did this which totally disappointed me but I will buy that Watch anyhow as I have many other ways to buy it but this response of du was very bad I would never suggest anybody to go for du
ADVANTAGES
DISADVANTAGES
AwkwardDisappointingNot Client-oriented
22-01-2023
Antoine Kedemos United Arab Emirates
Fraudulent and dishonest
I would never had imagined dishonesty at that level: they sell you a package and charge you a lot more. You write to their customer services and they treat you as nothing by not explaining the difference. Very bad experience! Beware and never trust them!!!
ADVANTAGES
DISADVANTAGES
DisappointingDishonestFraudulentMessyMisleading
22-01-2023
emily francis United Arab Emirates
Automated roaming renewal
Du is a money milking service provider. I have been charged an automated roaming renewal without my consent and now they have suspended my phone because i refuse to pay the additional cost that i have not requested for. Their customer services reply was that they cant do anything about it because it is a system generated sum and therefore that is the only solution is to pay up so that they could release my phone which is suspended for outgoing calls. This is an utter rubbish, being a customer for over 10 years and this is how they responded.
I need the sum to be removed completely, unless Du can prove otherwise.
ADVANTAGES
DISADVANTAGES
Repulsive
13-01-2023
Jie United Arab Emirates
DON’T DO IT. YOU’LL REGRET IT
Honestly. If I could give it no stars I would. This is by far the most disorganized company I’ve ever experienced. The customer service is incredibly disjointed and non-existent. No one responds to emails, and talking to them on the phone or logging any complaints in person is also useless. I tried to cancel a contract with them for home broadband after having no service for 3months. No one responded to the emails I sent. And when I finally went in person to log the complaint, nothing came of it. I was eventually contacted by telephone several months later to settle the final bill which by the way was generated despite not having any internet access for 3months. I assumed this was the end but that was very naive of me. Four months later I’m still receiving phone calls and emails to recover an additional dhs1000+ which apparently is still outstanding. And everyone I call has a different story and different advice to give, but nothing that actually comes to fruition. First I was told it would be waived and cancelled as it was auto generated and so ignore any further calls or messages, which I did. Then I was told this was generated for October, November and December. And when I pointed out the contract was cancelled in October, I was then told it will be cancelled at the next billing cycle. When that didn’t happen and I started receiving emails and texts with legal threats from the collections and recovery team, I was told there is no record of the payment, nor the phone call by which payment was made, despite me having a bank receipt to prove it. I sent the receipt to the email address I was given by a manager and was told I would get a response in 2days. When I didn’t get that response, I was told as the email was auto generated, that email address is unmanned and that I would receive within 24hrs a test email from a manager in which to send the receipt to. I’m still waiting for this. Then I was told again by a different team, that there is no record of payment made or phone call but the follow up call clearly states that the supposed outstanding amount was due to be waived in December as payment had been done early in the month and it would now be waived in February. When I asked for this in writing, I was declined and after repeatedly asking was told I would speak with a supervisor within 2hrs. The whole thing is a circus. Their teams don’t speak to each other. They essentially rely on people paying money that they don’t owe out of frustration. DONT GET A CONTRACT WITH THEM. YOU WILL REGRET IT!!!!!!
Customer service is terrible. I have been trying to cancle my 3g service after upgrading to fiber optics, but it seems impossible to do so with such a terrible non professional customer service team. I have raised more than 7 requests and made more than 20 calld, visited the du stores, and i am still paying for both services.
ADVANTAGES
DISADVANTAGES
05-01-2023
Waqas Ul Hassan United Arab Emirates
Postpaid and Internet connection
Big Liars and cheaters Without knowledge of customers plan is activated and you can’t prove them any evidence so you will need to pay amount anyway.
I was thinking it’s better than etisalat but it’s not less than them du/Etisalat both are the biggest cheaters of UAE and we customers are in very such situation that we can’t have other options.
internet is very bad, on and off mostly no internet but they are very eager to send bills just for you to pay. Billing team will keep always saying that the telephone conversation is recorded, but it seems not. As every month i need to complain my bill as per agreement. Specially this billing team named : Fadi R. Sheik, very rude, its like he is the owner of DU, so for the DU management. if its true that your conversation, is recorder I dare you to hear how your staff is talking and check all phone conversation that I had with your team, and how they promising for nothing!.
I strongly advise against buying home wireless internet device. Don’t enter into a 1-year contract. I had a terrible time using this gadget. It functions okay at first, but after relocation, it performs so poorly that browsing can occasionally be challenging. Their customer service staff lacks knowledge, and I was given incorrect information. I have kept in touch with them since April 2022. Avoid making a one-year commitment with them because they won’t listen you in case of issue and will charge you.
ADVANTAGES
DISADVANTAGES
HorribleTerribleUnprofessionalUnreliable
11-12-2022
Ali Ayoub Algeria
Bill payment
Most dirty no solution for a month and already pay online where did the money goes
I was sold a up to 100mb line uncapped from du from a customer agent over the phone which stated i will receive (OSN and Amazon prime) not requested given i called to complain multiple times on internet speed (30kbs-2mb) and no OSN or Prime and nothing was ever done
i was given a call by another sales agent weeks later stating they notices my trouble and they want to help me upgrade my package i said to myself ok maybe i should upgrade instead of fighting a war i cant win where im not getting the customer service needed so i agreed to upgrade to a upto 500mb(with osn and prime) line the line is giving me around 100-150mbs and still no osn or Prime however this is not even the issue last night my services were suspended so i called the call center today they said i must Pay for cancellation of my other line i stated that the agent told me that its an upgrade and there will be no cancellation fees. they say yes i must pay and it will be refunded to me on my next bill date. i told them i cannot pay now as it is mid month i was told a ticket will be raised and someone from billing will call me in 24hours i could not wait so i went into Du store in Festival centre waited for 1 hour to sit with someone to resolve this situation i was told they can do nothing and they will log a ticket to billing for me or i can go to mirdif and they will help me there as they have a billing office there which will write off the Amount as it was incorrectly put on the system i asked am i garanteed if i go there it will be sorted out the answer is no. so my question is where is the customer service 1stly i am inconvenienced with no internet at home on my off weekend then they cant help me over the phone or in store i waisted my time and effort and petrol and my day on an incompetent company that has no value in customer services. My simple advice is fix your customer service because i am an understanding person the situation can be delt with better not just be incompetent
Have been charged 250+ for my plan which is 120 . And I can’t view the bill to explain the charges. On the app the bill doesn’t reflect. But the auto payment has deducted the amount . Call center has auto msg to callback. Live chat Bot is unresponsive for last 30mins.
So dissatisfied with Du, the customer care is non existent.
Even after so many calls and follow ups they do not care to provide any support.
If you don’t give a positive rating after speaking to a customer care agent, then forget about customer care team even taking any action. They only want your positive ratings and then only you can expect the customer care team to followup on the request.
The only other thing they care about is to sell their home internet plans and when the customer is not satisfied with the service they don’t bother to care.
Unfortunately in my home area only Du is available for home internet service, if given an opportunity I won’t think for a second to change my plan to other Internet service provider.
ADVANTAGES
DISADVANTAGES
Affordable
Not Client-oriented
05-11-2022
Islam United Arab Emirates
Bad customer service and aftersales
This is the worst customer service i have seen ever, i ordered phone and it was broken i called them they said you need to send email and i did since oct 19 till now nothing happened
ADVANTAGES
DISADVANTAGES
Horrible
02-11-2022
Tincy E g United Arab Emirates
Not promising the offers after taking their home wifi 299dhs plan
Poor Not respecting customers complaints promptly , for free amazon and osn promised and took connection but even after 2 weeks its not provided by them.
ADVANTAGES
DISADVANTAGES
DisappointingDishonestUntrustworthy
30-10-2022
Sasha United Arab Emirates
Du
It’s the service from hell. Worst in whole my life.
I am frustrated with the way my case was handled by the entire DU team. My complaints are not yet resolved but customer care says the case is closed. Currently I have 2 devices at home with zero solution to the problem. I have written several emails / made several calls / personal visit to DU store but received no response till date.
Kindly note that I am not agreeing with paying even a single penny for adding and deleting wifi connections at my home. This is the most unreasonable way of working I have ever seen. I am extremely disappointed!!!
I regret my decision to get a DU connection ever!
ADVANTAGES
DISADVANTAGES
DisappointingDishonestHorribleUnprofessional
17-10-2022
jinu India
worse service
TRA also not caring about du non standard dealing with customers.
ADVANTAGES
DISADVANTAGES
12-10-2022
Ahsan Pakistan
Personal postpaid Sim
Ever worst service I have ever seen in my life. Not recommended at all.
Better to stay with Etisalat only.
ADVANTAGES
DISADVANTAGES
CriminalIncompetent
28-09-2022
fahad United Arab Emirates
Are you looking for a far more better service then this ? Then don’t worry we have a solution for you.
Are you looking For a good mobile postpaid connection? And you want it to get deliver at your door step ? then don’t worry we ( Etisalat ) will provide you this service. Worrying about the Delivery charges and activation charges? and also worrying about paying us? Well no need to worry, you don’t have to pay anything. Use the service and then pay the bill next month. and pay within the limit of the bill no hidden charges . if the price is 200 billing will be charged of 200 aed. There a lot of packages we which is offering unlimited calls both locally and internationally. and offering unlimited mobile internet data and switch tv subscription with some of the packages. so what are you waiting for? Drop me a text on whatsaap on the same number mentioned . I repeat only text me on whatsaap. ( +971 54 702 4879 )
DU is without any doubt the worst telecom service provider in terms of customer service.In this context , would like to make a special mention about the DU service centre at Mall of Emirates, where Customer Service Executive Abdul Nazeer , Employee code CCZCO has been so rude and dis- respectful towards his customers where he clearly says, that he does not care.Even the Manager was at his mercy .I request the DU Management to take stringent action against such employees who are tarnishing the image of DU and bringing shame to the Brand.Only if people had a choice of affordable service providers, they would not even blink an eye to shift elsewhere.Do not believe DU as they mislead you royally.The most unreliable company i have ever known in the Asian region.
ADVANTAGES
DISADVANTAGES
Well-located
Unprofessional
14-09-2022
Ryan United Arab Emirates
Du Charge full price and provide 10% service
I am so tired of Du, I have been paying AED600pm for a measly 51-57mbbs line as opposed to 600mbbs that I am supposedly paying for. What integrity is there when a company takes your money and gives 10% of what you pay for?
ADVANTAGES
DISADVANTAGES
Dishonest
12-09-2022
Kim United Arab Emirates
Installation Internet
We have moved house and have been waiting 2 weeks now for our connection.
Every day someone says tomorrow! I work from home and am reliant on the internet working. We had to purchase (!!!) data to keep running through a mobile hot spot, which I think should be complimentary, after this level of failed service.
We were told one week tops in the beginning and now it’s been nearly two weeks and i have to pay for this ridiculousness by purchasing more data?!?! Serious failure in regard to customer service…
No solutions provided, always tomorrow, tomorrow….
ADVANTAGES
DISADVANTAGES
Not Client-oriented
12-09-2022
Rola United Arab Emirates
Excellent service at jumeirah center
I had visited the branch and was received by the amazing person Roselyn who helped and and guided me in changing my plan. She is very knowledgeable, supportive and provided details of different plans and suggested a good one that suits my needs.
Unfortunately the previous visit to the du branch in mall of the Emirates was a waste of my time and they confused me.
Luckily I visited the jumeirah center and Roselyn solved my problem
Terrible experience with this company – maybe the worst customer service I have ever had globally!
-Don’t reply -Don’t log calls and emails to them -Don’t cancel when requested -Are awful to speak to anyone -Will not let you raise a complaint -Will not pass you to a manager
ADVANTAGES
DISADVANTAGES
DishonestIncompetentMisleadingTerrible
09-09-2022
Jean United Arab Emirates
Delayed service
I was offered with 5g connection where in our location doesn’t work so I canceled it before 7 days trials reach and until now its been more than 2 weeks there is no action from there sides.. they promised they will call back but none of those promise where happen. WORST EXPERIENCE EVER
This is the most horrible experience I have ever had in my all life! They can’t solve one little issue in more than a month!!!! They are playing me as if I am an idiot sending me from one person to the other over and over again, I spent hours on the phone and in the store. They just make you pay money for the service which is canceled in the free trial period. No one connects you to the supervisor or someone who can help with that. The month of losing hours and hours!!!!!!!! It’s a nightmare
ADVANTAGES
DISADVANTAGES
DisappointingHorrible
07-09-2022
George Russia
Du is a very BAD customer-oriented company.
I tried to cancel my plan and clicked the plan cancelation button in the Du application. And the plan is not canceled after the action. I have to wait for the cancelation team’s call for 2 days. But I will leave the country tomorrow and will not be able to receive the call. Even if I visit the main Du office personally they cannot cancel my plan during my visit. I still have to wait for 2 days call from the cancellation team. It’s nonsense! In my home country if I visit the operator’s main office any changes are made immediately at my presence in the office.
ADVANTAGES
DISADVANTAGES
Unprofessional
05-09-2022
Polina United Arab Emirates
Helpful engineering team but too stinky
Guys you seriously need to look after hygiene of your engineering team. Second time your staff coming to my apparent and second they stink like a hell. Good helpful professional guys but I can’t stay next to them I feel sick And after visit I need to ventilate whole apartment for a long time.
ADVANTAGES
DISADVANTAGES
02-09-2022
Pooja United Arab Emirates
The worst internet experience
It’s really worst experience I had with du. Called the customer care for more then 15 times in 4 days n they haven’t sorted out the technical issue and every time u call them it’s so difficult to reach to talk to someone and they usually promise to get it sorted but they never dooo.. please don’t trust this network ever
ADVANTAGES
DISADVANTAGES
DisappointingDishonest
02-09-2022
chiara United Arab Emirates
worst costomer service in history
It’s all ok as long as you only pay your bills….but then when you need competent and immediate customer service…then I can easily say this is the WORST customer service I ever had with a telecom company…at times people barely speak English and even if they do….they are actually absolutely incapable of providing accurate service – I have been complaining about the same issue for 7 DAYS….no resolution has still been found….this is after paying a 2600 AED phone bill….yeah, I’m a premier customer…..i see what that does for me….I’m seconds away to change telecom
ADVANTAGES
DISADVANTAGES
Trustworthy
Dishonest
16-08-2022
Azeem United Arab Emirates
They are committed to give OSN+ subscription along with postpaid connection
They are cheated me. They didn’t give me the OSN+ voucher and I called them along 15 calls but they think customers all fools I raised a complaint aging them on. Dubai customer care forum . If you found anything wrong directly go to dubai customer care forum .
ADVANTAGES
DISADVANTAGES
Dishonest
16-08-2022
Anonymous United Arab Emirates
Closing my DU account
We decided to close the DU account because we were moving to other country. We paid everything, and we make sure to the costumer service that our account is closed. A few weeks later, I still got 700ish bill from “Credit Report” from DU even though we already paid everything. They said they will update it in August.
Now it is August, and I was waiting for their email regarding the update. But there is no email from them. I have to emailed them and ask again and finally they replied stating that I have AED128 credit on my account.
Imagine if I do not ask from this update and just forget about it. Are they going to take the AED128? PLEASE MAKE SURE THAT YOU KEEP EMAILING THEM ONCE YOU CLOSE YOUR ACCOUNT!
ADVANTAGES
DISADVANTAGES
DirtyDisappointingDishonestUnreliable
06-08-2022
Anonymous United Arab Emirates
Closing my DU account
We decided to close the DU account because we were moving to other country. We paid everything, and we make sure to the costumer service that our account is closed. A few weeks later, I still got 700ish bill from “Credit Report” from DU even though we already paid everything. They said they will update it in August.
Now it is August, and I was waiting for their email regarding the update. But there is no email from them. I have to emailed them and ask again and finally they replied stating that I have AED128 credit on my account.
Imagine if I do not ask from this update and just forget about it. Are they going to take the AED128? PLEASE MAKE SURE THAT YOU KEEP EMAILING THEM ONCE YOU CLOSE YOUR ACCOUNT!
ADVANTAGES
DISADVANTAGES
DirtyDisappointingDishonestUnreliable
06-08-2022
Fares Mohammad United Arab Emirates
With du internet you waste your time and money
With du internet you waste your time and money Poor services, worst internet connection with du . Guys I am suffering every Sunday. I have no Internet connection from 6,00AM till this moment.I called them they gave me ID complaine 1-357528907496. I had same problem last Saturday and Sunday with ID complaine 1-355502481446
I am paying du bills on time ,I am not getting the internet connection.
Insult and waiting for the resolution in order not to say Bribery
This is the first and last time to suggest du to anyone… The customer service is awful and they have no basic education about how to handle customers nor their issues. I have never heard such insults from a supervisor over the phone. I will consider what happened to me as a bribe until my money comes back to my account… I have chosen a one time purchase package from the application that stated 6GB for 30 days which means that it is a one time service. This was done on the 18th of June. Before adding another package, I have checked the app and found no active services nor found new data added. As a result, I have added 212 dirhams to opt in a new internet package.. 55 dirhams were deducted on the 24th of July without my permission nor with receiving new data… I called the CSR and stayed with the agent for 60 minutes asking to escalate it to a supervisor as she had nothing in hand. The supervisor rejected my request 5 times stating she was busy. I insisted and then i was transferred to a supervisor names Islam who works in Al Salam building in dubai… I have informed him about my issue and then he said with a very sarcastic tone that there is no issue and that he will simply raise a complaint. I have not asked for a manager to tell me how my issue is a minimal issue and I should accept the glitch that has happened.. I felt insulted from his attitude.. I asked him to follow up on the case as he told me that the data will click in max in an hour. He stated thet If it didn’t click in, call us back as we have other customers to serve… Do you expect me to stay staring at the screen for an hour to check if the service clicked in? ( This is paraphrasing what he said? I told him i am a customer and My issue is still pending. Then, if as a customer I am not important then i need another manager to speak to as i refuse to be insulted. He said that this is a personal insult and he doesn’t accept it… He kept on talking non stop telling me that I am not listening to him… Why would I listen to someone who is belittling me and my issue??? He seemed to be sitting on the beach enjoying his time and forced to take calls… There was no empathy nor good solutions that would make me feel understood… He even hung up the call at the end.. I had 3 calls today, 2 agents were very polite and I was apologizing to them that I took some of their time and one manager who made me feel very bad as he insulted me and gave me no explanation to what has happened. I couldn’t see any basic training for the supervisors on how to support customers nor to show empathy for their issues. Thank you DU… I will always remain an ETISALAT customer….
Nobody take ownership of issues, consistently brake promises to call you back, inconsistent information given to solve problems, hours and hours on hold, no response to emails…… the list of failings is too extensive to list. If I hear the words “sorry” or “we have contacted the concerned team” I might scream.
It’s very disappointing that du is not responding for my complain which was raised past 25 days and untill now i am facing the same problem that my wifi is not working. The comedy part is before 4 days after calling for more than 20 days 1 person from the technical team called us and said to re-start router and till will start working, we did the same thing, but without our confirmation that our wifi is working or not that technical person closed your complain by stating that problem is been resolved without coustomer confirmation. Untill now we are calling this DU coustomer care people and they are just saying wait for 48 hours you will receive a call. Want someone to go through this and take an action and would recommend not to go for du connect as the service from du technical team is not at all worthy.
Horrible, not professional at all !!! It has been a nightmare to work with them (for my company and for my personal use) They don’t care about you and just want your money
ADVANTAGES
DISADVANTAGES
IncompetentUnprofessionalExpensive
28-06-2022
Mohamed Alhallak Egypt
Service and account disconnection
Unprofessional company, disconnected our account because of a mistake related to their staff and it has been over a month and they still unable to fix the issue leaving our business and shop without phone or internet which we highly depend on as well as leaving all staff with no mobile or way of communications.
Our business continues to suffer heavy financial losses because of the service disruption and yet no action taken from the telecommunications company.
The worst situation we have ever faced within the UAE or the gulf region.
I was duped into signing up for a home wireless broadband package to replace my current fibre optic connection. It was a lower price, and was reassured the 1 week trial would allow me to test the connection and decide if I want to remain with it. It hasn’t worked from the start, and the du technical service are unable to help, or respond to my many calls and requests to cancel the contract. I’ve made several complaints. Each time I’m told I will be called back, but still waiting 3 weeks later. Unable to cancel the contract without a fee. I had the same experience at the shop in mall of emirates. I visited last week. I was told I would be contacted in a few days. Still waiting…. I’m now getting billed for the new contract which doesn’t work. Avoid this company at all costs. I feel like I’ve been scammed.
very very bad service and worst customer services my connection they are promising to disconnecting from past 3 month and taking my money on fake promises. o rating please don’t ever switch to du.
Constant problems. Network disapears. App is abysmal and fails constantly. Allows you to book appointments at centres that can’t deal with the request. Refuses payment every month despite hours & hours to online chat, call centres and in-person.
In-person at the malls/stores…the people are really nice, but that’s not worth the utterly useless service.
I’ve lived in many developing countries in which >50% of the population don’t have phone signal and covered in Jungle…..got better reception & service there.
Have happily switched to pay double with another network just for some reliable service.
ADVANTAGES
DISADVANTAGES
Inexpensive
DisappointingIncompetentMessyTerribleUnreliable
21-06-2022
John United Arab Emirates
Horrible operation service
If you wanna own Du make sure you don’t get in touch with their operation services, they are not even able to complete their internal process. They rely on cheap operation team from overseas, disaster!
Du is the most non help company ever for the client and doesn’t know how to fix the problem of internet and do a fake promises about the time of fixing the internet
ADVANTAGES
DISADVANTAGES
DisappointingDishonestFakeHorrible
02-06-2022
Sudipta Bangladesh
Du is the worst internet service provider
Du is the worst internet provider my plan was of 100 mbps and I barely get 10mbps I wold never recommend to anyone to buy du
ADVANTAGES
DISADVANTAGES
Ridiculous
01-06-2022
Ritha | Verified United Arab Emirates
Satisfying
Du is known for providing excellent service at a low cost. I’ve used a few of their services and have always been pleased with the results.
ADVANTAGES
DISADVANTAGES
AmazingHelpful
27-05-2022
Stuart Taylor United Arab Emirates
Business Mobile
Very bad customer service. Keep chasing for bill payment even when we have paid and given proof of payment. Service suspended due to DU not doing an address clarification, something we were not informed of, they just stopped the service. When i contacted them they would not do anything to help and now my business loses money because of DU error. So frustrating…..
ADVANTAGES
DISADVANTAGES
IncompetentUnprofessional
26-05-2022
VAIDAS United Arab Emirates
slow speed and dropping out
i tried to speak with tech department always same issues unable to transfer error… and the issue persist 1 month and over and 0 support… cant even get to the right department as communication company its pretty sad and pathetic
ADVANTAGES
DISADVANTAGES
25-05-2022
Mikhail United Arab Emirates
Horrible provider
Never able to reach customer service, website randomly logs me out, waiting time for customer service are extremely long and unhelpful as a reault
10 days ago I made a request online to relocate existing wi-fi. I got a reference number, but no one call me. Seven days ago I made another request by phone number, I spoke with operater. He promised that someone will call me. But it never happened. Then 3 days ago I went to DU branch and I talk face-to-face with their representative. He told me that he will send an email to do it urgently. Only today operater called me that they have to make a new account for my internet. It means that aftee 24 months I am their user, but I have to sign a NEW contract (!!!) and they will do it in 4 or 5 or 6 days!!!! I am without internet 10 days snd they do not rush to solve problem. I am working online and for me it’s a huge issue!
ADVANTAGES
DISADVANTAGES
DisappointingUnprofessionalNot Client-oriented
25-04-2022
Kent Huber United Arab Emirates
Could not get onto the internet, very poor tech support.
I signed up for home internet with DU on Mar31, 2022. After 7 days I still did not have any access to the internet. I had a wifi signal but no connection to the web. I could understand if one of my devices was incapable of getting online but all 4 of my devices I use had the same issue. Repeated calls to their tech support resolved nothing, even after countless promises to return calls or elevate the situation to get it rectified. While I admit the staff were courteous for the most part, there was a failure to contend with my issue. Promised returned calls were not conducted. No callbacks from tech support. Communication within a company that specializes in communication has proved futile to get my concerns across and addressed. My only option was to cancel my contract within the 7 days lest I get trapped in a contract that will have no positive resolution to fix my problem and potentially take my money for a service not being provided. Very poor customer service. The courtesy was there, the platitudes and apologies were there. But the resolution and empty promises were null and void. I see numerous disgruntled customers on FB, as well as 97% are dissatisfied customers on Trust pilot. Why is this company still allowed to function this way? If you need further information please call me at 971-050-635-3246. Thank you.
ADVANTAGES
DISADVANTAGES
InattentiveIncompetentUnreliable
05-04-2022
Najish Ummer United Arab Emirates
1.40729140 – Home Internet and Land line cancellation – Raising Monthly bills for Inactive Account
1-316674987096 – Raising monthly bills for inactive account
Complaint No. 1-316674987096 and Cancellation Ref. No. 1-312879615021.
i had to cancel my account 1.40729140..
called the service team on 25th January 2022. raised the request under 1-312879615021
called them on February 2nd, was told that cancellation verification call was not completed.. so i called them myself and had it verified…
Now i had to send the e-mail to service team to have the Final Bill.. email was sent from my end on 03rd February..
i had chased them and was told 7 days after bill cycle, will the Final bill be ready..so waited for it for 7 days for the final bill..
on 13th February, they have raised the Full Monthly bill for an inactive account that had been cancelled on 25th January 2022..
Again called them and told them this is happening and remind them to do their work again. they said you need to wait another 6 days to have the monthly bill reversed (for the inactive account) and raise the final bill..
was promised within 24 hours some one will contact me.. but no body did..
Call center is irresponsible and e-mailing team is also not up to the required standards.
The final bill hasn’t been raised till now..
ADVANTAGES
DISADVANTAGES
UnprofessionalUntrustworthy
14-02-2022
Ekathva | Verified United Arab Emirates
More than amazing!
I was extremely satisfied with my experience with Du. Their services are really great and their prices are so reasonable.
ADVANTAGES
DISADVANTAGES
AmazingSatisfying
12-01-2022
Nairina | Verified United Arab Emirates
Perfect services!
Du is always offering perfect services at very affordable prices. I’ve taken many of their services and I was extremely satisfied with the experience.
ADVANTAGES
DISADVANTAGES
PerfectSatisfying
10-01-2022
Dennis | Verified United Arab Emirates
Advisable
I’m a customer of their internet services, and I’m happy with them. When I contact for assistance, the personnel is helpful and sensitive, and they work with me.
ADVANTAGES
DISADVANTAGES
AttentiveHonest
29-09-2021
Dalton | Verified United Arab Emirates
Reliable
I am using their internet services, and my experience is completely satisfying as their plans are convenient and affordable.
ADVANTAGES
DISADVANTAGES
ConvenientAffordable
10-09-2021
Amulya | Verified United Arab Emirates
Attentive
I’ve been utilizing their service for over a year! Their services are excellent, and their personnel is courteous and competent. They come highly recommended!
ADVANTAGES
DISADVANTAGES
AmazingEfficient
11-08-2021
Iliana | Verified United Arab Emirates
Attentive
I am using their internet services and I am satisfied with their services staffs are helpful and attentive whenever I called them for the assistance they cooperate with me.
ADVANTAGES
DISADVANTAGES
HelpfulSatisfying
30-05-2021
Ichabod | Verified United Arab Emirates
Convenient
I’m using their service for more than a year now! Their services are perfect, their staff is professional and always helpful, and they’re totally recommended!
ADVANTAGES
DISADVANTAGES
ConvenientHelpful
26-05-2021
Ariyah | Verified United Arab Emirates
Satisfied
Their mobile plans are fantastic and helpful, I have used it once and my experience with them was simply great, and their prices are quite reasonable.
ADVANTAGES
DISADVANTAGES
HelpfulInexpensive
26-05-2021
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