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Customer Experience

Customer Experience

690 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Miserable Misleading Nasty Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive Nasty


Excellent

57%

Great

10%

Average

0%

Poor

0%

Bad

33%

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Description

Car hire for the economy and mid-size sedans, crossovers, and even hatchback cars is simple and safe. We are located in the popular Al Estiqal area in Sharjah near Dubai. Drivus Rent a Car Sharjah offers excellent prices and service for the Dubai car hire found in the UAE. Drivus Rent a Car at Al Estiqal Street, Sharjah provides a selection of quality rental cars at competitive prices. You won't have to compare estimates as soon as you've discovered our deal. We have been supplying the very best of car rental prices to corporates in addition to individuals in Dubai, for a long time. Good prices and personalized service is the USP of all Drivus Rent a Car, and of course, a handy place to pick up and drop-off leasing cars in Sharjah. We deliver cars to your doorstep across Dubai and Sharjah.

Products and Services
  • Above standard mileage limit on all cars
  • 24/7 mechanical roadside assistance coverage
  • Instant customer support: +971 55 197 1522
  • Good Selection of hatchbacks, sedans, and crossovers
  • Delivery available in Dubai and Sharjah
Location
  • DRIVUS Cars Rental - Dubai - Al Khail Road - Dubai - United Arab Emirates

Contact Details
  • https://www.drivus.ae/
  • +971525800788
  • [email protected]
  • Al Jaddaf Sheikh Rashid Road Dubai United Arab Emirates
  • Al Jaddaf
  • Dubai (UAE)
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Reviews

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Latest Reviews
Armin
  United States

Worst rental car I ever seen around the world

I arrived at Dubai airport after 16 hours on airplane from Los Angeles I had a reservation they kept me waiting an hour to bring a car they don’t have an office in airport. I tried to extend my rental fee days more I contacted them they sent me 2 different prices I tried to pay cheaper ones but I couldn’t finally I paid expensive ones for return they ask me for 100$ return fee because my flight was 8 am and I supposed be in airport early morning

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Horrible Ridiculous Unfavorable Unprofessional


06-06-2024

Hammadi sadiq
  Swaziland

Excellent work

My car rental experience was exceptional. The booking process was smooth, the staff was friendly and professional, and the car was clean and well-maintained. Pickup and drop-off were hassle-free, and the overall service exceeded my expectations. I highly recommend drivus car rental for anyone needing reliable transportation.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Affordable Full Service Decent Client-oriented



13-03-2024

Shoyeb Ali
  Kuwait

Missing Committment – Unreliable

We booked a 7-seater Mitsubishi Expander for our Dubai Trip scheduled
on December 22nd. The booking was confirmed by Drivus staff on
December 15, 2023 (7 days before our arrival). Just one day before
arrival, I also messaged them as a reminder and got confirmation that
the car will be ready for pickup at the airport, as promised. But when
we reached the airport, we had to call the staff only to be informed
that our “booked car” was not available due to some emergency (which I
assume they had given to someone else who paid more), and they
insisted that we take a 5-seater Hyundai Tucson, to which I refused as
it was not suitable for my family of 6 members.

We insisted that they give us the same car we booked to which the
agent said either take it
or leave the deal. This was the first sign of unprofessionalism. We
also requested them to reduce the agreed price as they were giving us
a smaller car but they refused to change the price. They had only one
answer – take it or leave it. Finally, after persuading them, they
promised me that the next morning, I would be delivered the car that I
booked to my hotel. I told them that they could block my security
deposit against the smaller car for the night, but the rent of the car
I would give them the next morning when I receive the car at the
hotel. But they refused to take that also. All this conversation was
on WhatsApp messages as they didn’t pick up my call either.

As we had no option at that time, and it was already around 2 hours at
the airport with children around 11 pm, we went to the car park and
explained the same thing to the driver who called another agent of
Drivus and he agreed to replace it with a bigger car which was parked
at their office site and we would have to go to the location with him.
On reaching there they gave us the bigger car (Nissan Armada), but
insisted on buying insurance, which we paid for extra. They blocked
the security deposit amount and took the rent for 10 days in advance.
Again, here I was assured that I would be contacted the next day with
the car I booked but I received no call from them during the whole 10
days. Since the car was good, I didn’t care either.

On the last day, I called them to ensure that they will be picking up
the car from the hotel as agreed earlier but they said they would
charge extra for pickup (this was also discussed during time of
booking and when I showed them their message then they sent a driver
to pick up the car)

After we left Dubai, we asked them to release our deposit amount.
Indeed, the blocked amount was released after around one month, but
they deducted a certain amount (Salik was agreed upon to be paid by us
but they deducted extra 2AED on each Salik as administration fees of
which I was not informed. When I told them about it, they said it was
mentioned on the contract but we were not informed). Further they also
deducted the amount for fuel and cleaning of the car – Firstly when
they gave us the replacement car it wasn’t clean in the first place. I
got it cleaned outside from my pocket. Secondly, we returned them the
car with more fuel than what they gave us and the contract had a
fuel-to-fuel policy so they just deducted the amount without any
reason, (I have the video and all conversations still).

Finally, when I told them that I will write all this in their review
they promised to refund the amount that they deducted, but they would
only do it to any local account and not to our overseas account as
they have to pay extra charges for that. I provided details of my
friend, but even after three months, they have not refunded me the
wrongly deducted money. And till date, we are requesting to refund the
amount but they keep giving excuses and contact numbers of different
people for us to keep following up.

They are totally unprofessional and do not care about their customers.
Even though they were at fault by not providing the booked car, they
just tried to take money from us at every stage. BE AWARE OF THEIR
BUSINESS TACTS. I do not recommend renting from them at all if you
want a peaceful trip.

BE CAREFUL !!

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Incompetent Misleading Unprofessional Unreliable


13-03-2024

Jānis
  Latvia

Drivus car rental

Terrible. Everything was ok until the company had to return the security deposit. Excuse after excuse. Also, when receiving the car, a larger amount of money was mistakenly charged – this overpayment has also not been recovered. Never choose this company!

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Fraudulent Untrustworthy


13-02-2024

Juber Ahmed
  United Kingdom

FAILED REFUND OF DEPOSIT

Despite several attempts at contacting them. They have failed to return my deposit. I will be filing a complaint against this company.

Avoiding using them, use a more reputable company

ADVANTAGESDISADVANTAGES

Well-located

Dishonest Fraudulent Incompetent Scam Unprofessional Unreliable Not Client-oriented


02-02-2024

Kamran Shah
  United Arab Emirates

Car Rental

Excellent car rental company

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Credible Fast Impressive Inexpensive Perfect Trustworthy Clean Decent Client-oriented


13-01-2024

Nonna
  United States

They don’t retern your security deposit.

This company changed my 1500 aed for security deposit like all companies do, but they never refund my money back! I wait more than month and after that they start asking me for all my personal and bank information by text messages! They tell me they can’t refund my money from my credit card at all! In 21 century I think is unbelievable!!! I never ever recommend anyone rent car in that company!!!

ADVANTAGESDISADVANTAGES

Advisable

Disappointing Fraudulent Ridiculous Unprofessional


07-12-2023

Deana Ali
  Kuwait

Great Custimwr Service

The customer Service of this company is the best from all the rental car companies in Dubai that I have tried. The prices are good and the car delivery service to my location was prompt. The only negative about the rental is the quality of the car. I had rented with them before and have had creta or kicks but this time in the same category I was given a Chinese made MG Zs ..I am not a car expert buy this car was in need of a service or the car itself was not of sound quality as when you press the gas pedal most often the car jumped as if there was a gap in the fuel flow. Not usual but was OK.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Friendly Helpful Inexpensive Clean Affordable


02-11-2023

Adam Parker
  Ireland

Very professional service

Staff is very friendly, quick processing and brand new cars. I followed up on the 20th day and within two days I received my deposit. Strongly recommend.

ADVANTAGESDISADVANTAGES

Advisable Amazing Competent Convenient Credible Efficient Excellent Fast Friendly Helpful Honest Reliable Satisfying Trustworthy Clean Affordable Client-oriented


13-10-2023

Jacob sam
  Australia

Perfect experience

It’s one of the unique car rental l, customers service is high quality

ADVANTAGESDISADVANTAGES

Amazing Attentive Cooperative Credible Excellent Fantastic Fast Friendly Helpful Honest Inexpensive Optimal Perfect Pleasant Clean Full Service Client-oriented


12-10-2023

Safiya
  United Kingdom

July car rental

Never again They Are THEIVES stole money from my husbands account. Rented from them in July 2023 the car was average going up hill slow then when we arrived back home realised they had stolen our deposit instead of holding it. Car was in perfect condition on returning (we have video evidence of this) the company we went through to get a car from DRIVUS was VIP cars who were just as bad at communicating & making any effort to recover our money STAY AWAY FROM THE THEIVE called DRIVUS
Also look at other reviews on trust pilot & google they are criminals

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fake Fraudulent Horrible Incompetent Miserable Misleading Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


08-10-2023

Emmanuele
  Italy

Car Extremally Old

The car was extremally old, full of scratches and with a lot of problem. Drivus said that the car was from 2020 but i believe the car original registration was around 2012 and the second registration from 2020. The car was rented not washed with a weirdo smell. Do not rent DRIVUS car, they do not have high standards.

ADVANTAGESDISADVANTAGES

Dirty


25-08-2023

Faheemah
  South Africa

Car rental

Very bad attitude, rude people, very unpleasant attitude, do not rent from Drivus at Al Jadaf. Attitude problem. Did not refund money back. This is the one in Al Jadaf. Guys name is Nazim/Nadeem. The rest are very nice employees. But this guy is rude who is in a Red T-shirt

ADVANTAGESDISADVANTAGES

Dishonest Horrible Incompetent Nasty Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive Nasty




18-05-2023

Giurca
  Romania

Drivus is the worst car company I have ever used

This is an absolute disaster of a car rental company and I’m pretty sure most reviews here are payed and fake. If you look most reviewers here have only 1 review and are level 1 so it’s pretty obvious.
They will not say car insurance is NOT INCLUDED in the price you pay, so that’s extra. They will scam you out of the deposit money, and you will never see those money ever again.
They came with another car to rent when they were supposed to pick up the one I already rented, yeah, that bad.
Any discussion with them is on the note that we’ve been busy, on a vacation, moving, etc. Four times in a row they said they will send the deposit back, asked for bank account, contract, stuff like that, but they are just stalling and never sending the money.
I have contacted the Dubai authorities and reported this company for fraud.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unprofessional


15-11-2022

Ahmed
  New Zealand

Thanks Drivus

Excellent customer service

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty


28-08-2022

Mohammed
  United States

New car

Super new and clean car, smooth while delivery and collection.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty


28-08-2022

Mark
  United Kingdom

Professional

So professional staff.
I involved in accident and they guide me so professionally.

Thanks for making my visit to dubai so peaceful

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty



28-08-2022

Alexandr
  France

Perfect experience

Everything was perfect from A to Z

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Credible Efficient Excellent Fantastic Fast Friendly Honest Impressive Perfect Pleasant Reliable Remarkable Respectable Safe Satisfying Smart Stable Sustainable Clean Affordable Decent Client-oriented



28-08-2022

Raj Sharma
  United Kingdom

Car hire

Poor company, damaged car after complaining driver drove family of 4 with luggage to a terrible location far from airport only to be offered a car with no fuel, warning light on tyre and no water sign.. Unprofessional after not accepting this car eventually offering a partial refund said they would drop us back at airport… Appalling disgusting service beware never hire from them manager is a horrible person with no ounce of helpfulness.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Inattentive Unprofessional Unreliable


28-08-2022

Amulya |   Verified
  United Arab Emirates

Affordable

What I enjoyed best about this company is how clean the cars they hire out are. In addition, their costs are modest.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


30-05-2022

Shamim |   Verified
  Reunion

Satisfying

What I liked best about this company is that the cars they provide for rent are spotless. Furthermore, their prices are reasonable.

ADVANTAGESDISADVANTAGES

Advisable Helpful


25-04-2022

James P.
  United Kingdom

Perfect

Highly recommended

ADVANTAGESDISADVANTAGES

Advisable



04-03-2022

Michael
  United Kingdom

Still awaiting deposit

Initially ok, but when it comes to giving you your deposit back, we’ll then they change, excuse after excuse, pay you this way then that way, promise after promise, quite comedic really. Anyway I had to complain to the DED in Ajman, just for the principle. So please beware and choose a better company.

ADVANTAGESDISADVANTAGES

Dishonest


04-03-2022

Karunesh |   Verified
  United Arab Emirates

Clean cars!

What I really loved about this company is that the cars provided by them for rent are very clean and perfect. Also, their prices are affordable.

ADVANTAGESDISADVANTAGES

Perfect Clean Affordable


27-01-2022

Yogirajin |   Verified
  United Arab Emirates

Amazing service

This car rental company is offering amazing services at very affordable prices. I was extremely satisfied with my experience with them and definitely, I would love to recommend them!

ADVANTAGESDISADVANTAGES

Amazing Satisfying


30-12-2021

Mitchell |   Verified
  United Arab Emirates

Top-notch!

This company is offering perfect cars for rent. The services provided by them are top-notch. Also, the prices of the cars are so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-08-2021

Max |   Verified
  United Arab Emirates

Reliable

If anyone wants to rent a car they must consider Drive Us car rental as their vehicles are totally reliable and their prices are affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


17-08-2021

Djimi |   Verified
  United Arab Emirates

Perfect quality

What I really love about this company is that they’re offering the perfect quality of service. Also, the cars provided by them are of perfect and amazing quality!

ADVANTAGESDISADVANTAGES

Amazing Perfect


17-08-2021

Jahm |   Verified
  United Arab Emirates

Client-oriented team

The team I’ve dealt with at this company was so professional and really helpful. I was able to rent the car I wanted from them within a short period of time with their help!

ADVANTAGESDISADVANTAGES

Perfect Client-oriented


30-06-2021

Denver |   Verified
  United Arab Emirates

A prompt service

Such a great and prompt service! I made a last-minute booking requirement for my family as they were visiting me and no other car rental company responded as fast and as professional as this company. Very great staff and perfect cars.

ADVANTAGESDISADVANTAGES

Competent Fast


29-04-2021

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Reviews
Armin
  United States

Worst rental car I ever seen around the world

I arrived at Dubai airport after 16 hours on airplane from Los Angeles I had a reservation they kept me waiting an hour to bring a car they don’t have an office in airport. I tried to extend my rental fee days more I contacted them they sent me 2 different prices I tried to pay cheaper ones but I couldn’t finally I paid expensive ones for return they ask me for 100$ return fee because my flight was 8 am and I supposed be in airport early morning

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Horrible Ridiculous Unfavorable Unprofessional


06-06-2024

Hammadi sadiq
  Swaziland

Excellent work

My car rental experience was exceptional. The booking process was smooth, the staff was friendly and professional, and the car was clean and well-maintained. Pickup and drop-off were hassle-free, and the overall service exceeded my expectations. I highly recommend drivus car rental for anyone needing reliable transportation.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Affordable Full Service Decent Client-oriented



13-03-2024

Shoyeb Ali
  Kuwait

Missing Committment – Unreliable

We booked a 7-seater Mitsubishi Expander for our Dubai Trip scheduled
on December 22nd. The booking was confirmed by Drivus staff on
December 15, 2023 (7 days before our arrival). Just one day before
arrival, I also messaged them as a reminder and got confirmation that
the car will be ready for pickup at the airport, as promised. But when
we reached the airport, we had to call the staff only to be informed
that our “booked car” was not available due to some emergency (which I
assume they had given to someone else who paid more), and they
insisted that we take a 5-seater Hyundai Tucson, to which I refused as
it was not suitable for my family of 6 members.

We insisted that they give us the same car we booked to which the
agent said either take it
or leave the deal. This was the first sign of unprofessionalism. We
also requested them to reduce the agreed price as they were giving us
a smaller car but they refused to change the price. They had only one
answer – take it or leave it. Finally, after persuading them, they
promised me that the next morning, I would be delivered the car that I
booked to my hotel. I told them that they could block my security
deposit against the smaller car for the night, but the rent of the car
I would give them the next morning when I receive the car at the
hotel. But they refused to take that also. All this conversation was
on WhatsApp messages as they didn’t pick up my call either.

As we had no option at that time, and it was already around 2 hours at
the airport with children around 11 pm, we went to the car park and
explained the same thing to the driver who called another agent of
Drivus and he agreed to replace it with a bigger car which was parked
at their office site and we would have to go to the location with him.
On reaching there they gave us the bigger car (Nissan Armada), but
insisted on buying insurance, which we paid for extra. They blocked
the security deposit amount and took the rent for 10 days in advance.
Again, here I was assured that I would be contacted the next day with
the car I booked but I received no call from them during the whole 10
days. Since the car was good, I didn’t care either.

On the last day, I called them to ensure that they will be picking up
the car from the hotel as agreed earlier but they said they would
charge extra for pickup (this was also discussed during time of
booking and when I showed them their message then they sent a driver
to pick up the car)

After we left Dubai, we asked them to release our deposit amount.
Indeed, the blocked amount was released after around one month, but
they deducted a certain amount (Salik was agreed upon to be paid by us
but they deducted extra 2AED on each Salik as administration fees of
which I was not informed. When I told them about it, they said it was
mentioned on the contract but we were not informed). Further they also
deducted the amount for fuel and cleaning of the car – Firstly when
they gave us the replacement car it wasn’t clean in the first place. I
got it cleaned outside from my pocket. Secondly, we returned them the
car with more fuel than what they gave us and the contract had a
fuel-to-fuel policy so they just deducted the amount without any
reason, (I have the video and all conversations still).

Finally, when I told them that I will write all this in their review
they promised to refund the amount that they deducted, but they would
only do it to any local account and not to our overseas account as
they have to pay extra charges for that. I provided details of my
friend, but even after three months, they have not refunded me the
wrongly deducted money. And till date, we are requesting to refund the
amount but they keep giving excuses and contact numbers of different
people for us to keep following up.

They are totally unprofessional and do not care about their customers.
Even though they were at fault by not providing the booked car, they
just tried to take money from us at every stage. BE AWARE OF THEIR
BUSINESS TACTS. I do not recommend renting from them at all if you
want a peaceful trip.

BE CAREFUL !!

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Incompetent Misleading Unprofessional Unreliable


13-03-2024

Jānis
  Latvia

Drivus car rental

Terrible. Everything was ok until the company had to return the security deposit. Excuse after excuse. Also, when receiving the car, a larger amount of money was mistakenly charged – this overpayment has also not been recovered. Never choose this company!

ADVANTAGESDISADVANTAGES

Affordable

Dishonest Fraudulent Untrustworthy


13-02-2024

Juber Ahmed
  United Kingdom

FAILED REFUND OF DEPOSIT

Despite several attempts at contacting them. They have failed to return my deposit. I will be filing a complaint against this company.

Avoiding using them, use a more reputable company

ADVANTAGESDISADVANTAGES

Well-located

Dishonest Fraudulent Incompetent Scam Unprofessional Unreliable Not Client-oriented


02-02-2024

Kamran Shah
  United Arab Emirates

Car Rental

Excellent car rental company

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Credible Fast Impressive Inexpensive Perfect Trustworthy Clean Decent Client-oriented


13-01-2024

Nonna
  United States

They don’t retern your security deposit.

This company changed my 1500 aed for security deposit like all companies do, but they never refund my money back! I wait more than month and after that they start asking me for all my personal and bank information by text messages! They tell me they can’t refund my money from my credit card at all! In 21 century I think is unbelievable!!! I never ever recommend anyone rent car in that company!!!

ADVANTAGESDISADVANTAGES

Advisable

Disappointing Fraudulent Ridiculous Unprofessional


07-12-2023

Deana Ali
  Kuwait

Great Custimwr Service

The customer Service of this company is the best from all the rental car companies in Dubai that I have tried. The prices are good and the car delivery service to my location was prompt. The only negative about the rental is the quality of the car. I had rented with them before and have had creta or kicks but this time in the same category I was given a Chinese made MG Zs ..I am not a car expert buy this car was in need of a service or the car itself was not of sound quality as when you press the gas pedal most often the car jumped as if there was a gap in the fuel flow. Not usual but was OK.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Friendly Helpful Inexpensive Clean Affordable


02-11-2023

Adam Parker
  Ireland

Very professional service

Staff is very friendly, quick processing and brand new cars. I followed up on the 20th day and within two days I received my deposit. Strongly recommend.

ADVANTAGESDISADVANTAGES

Advisable Amazing Competent Convenient Credible Efficient Excellent Fast Friendly Helpful Honest Reliable Satisfying Trustworthy Clean Affordable Client-oriented


13-10-2023

Jacob sam
  Australia

Perfect experience

It’s one of the unique car rental l, customers service is high quality

ADVANTAGESDISADVANTAGES

Amazing Attentive Cooperative Credible Excellent Fantastic Fast Friendly Helpful Honest Inexpensive Optimal Perfect Pleasant Clean Full Service Client-oriented


12-10-2023

Safiya
  United Kingdom

July car rental

Never again They Are THEIVES stole money from my husbands account. Rented from them in July 2023 the car was average going up hill slow then when we arrived back home realised they had stolen our deposit instead of holding it. Car was in perfect condition on returning (we have video evidence of this) the company we went through to get a car from DRIVUS was VIP cars who were just as bad at communicating & making any effort to recover our money STAY AWAY FROM THE THEIVE called DRIVUS
Also look at other reviews on trust pilot & google they are criminals

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fake Fraudulent Horrible Incompetent Miserable Misleading Rude Scam Terrible Unprofessional Unreliable Untrustworthy Not Client-oriented Nasty


08-10-2023

Emmanuele
  Italy

Car Extremally Old

The car was extremally old, full of scratches and with a lot of problem. Drivus said that the car was from 2020 but i believe the car original registration was around 2012 and the second registration from 2020. The car was rented not washed with a weirdo smell. Do not rent DRIVUS car, they do not have high standards.

ADVANTAGESDISADVANTAGES

Dirty


25-08-2023

Faheemah
  South Africa

Car rental

Very bad attitude, rude people, very unpleasant attitude, do not rent from Drivus at Al Jadaf. Attitude problem. Did not refund money back. This is the one in Al Jadaf. Guys name is Nazim/Nadeem. The rest are very nice employees. But this guy is rude who is in a Red T-shirt

ADVANTAGESDISADVANTAGES

Dishonest Horrible Incompetent Nasty Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Repulsive Nasty




18-05-2023

Giurca
  Romania

Drivus is the worst car company I have ever used

This is an absolute disaster of a car rental company and I’m pretty sure most reviews here are payed and fake. If you look most reviewers here have only 1 review and are level 1 so it’s pretty obvious.
They will not say car insurance is NOT INCLUDED in the price you pay, so that’s extra. They will scam you out of the deposit money, and you will never see those money ever again.
They came with another car to rent when they were supposed to pick up the one I already rented, yeah, that bad.
Any discussion with them is on the note that we’ve been busy, on a vacation, moving, etc. Four times in a row they said they will send the deposit back, asked for bank account, contract, stuff like that, but they are just stalling and never sending the money.
I have contacted the Dubai authorities and reported this company for fraud.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Unprofessional


15-11-2022

Ahmed
  New Zealand

Thanks Drivus

Excellent customer service

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty


28-08-2022

Mohammed
  United States

New car

Super new and clean car, smooth while delivery and collection.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty


28-08-2022

Mark
  United Kingdom

Professional

So professional staff.
I involved in accident and they guide me so professionally.

Thanks for making my visit to dubai so peaceful

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty



28-08-2022

Alexandr
  France

Perfect experience

Everything was perfect from A to Z

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Credible Efficient Excellent Fantastic Fast Friendly Honest Impressive Perfect Pleasant Reliable Remarkable Respectable Safe Satisfying Smart Stable Sustainable Clean Affordable Decent Client-oriented



28-08-2022

Raj Sharma
  United Kingdom

Car hire

Poor company, damaged car after complaining driver drove family of 4 with luggage to a terrible location far from airport only to be offered a car with no fuel, warning light on tyre and no water sign.. Unprofessional after not accepting this car eventually offering a partial refund said they would drop us back at airport… Appalling disgusting service beware never hire from them manager is a horrible person with no ounce of helpfulness.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Inattentive Unprofessional Unreliable


28-08-2022

Amulya |   Verified
  United Arab Emirates

Affordable

What I enjoyed best about this company is how clean the cars they hire out are. In addition, their costs are modest.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


30-05-2022

Shamim |   Verified
  Reunion

Satisfying

What I liked best about this company is that the cars they provide for rent are spotless. Furthermore, their prices are reasonable.

ADVANTAGESDISADVANTAGES

Advisable Helpful


25-04-2022

James P.
  United Kingdom

Perfect

Highly recommended

ADVANTAGESDISADVANTAGES

Advisable



04-03-2022

Michael
  United Kingdom

Still awaiting deposit

Initially ok, but when it comes to giving you your deposit back, we’ll then they change, excuse after excuse, pay you this way then that way, promise after promise, quite comedic really. Anyway I had to complain to the DED in Ajman, just for the principle. So please beware and choose a better company.

ADVANTAGESDISADVANTAGES

Dishonest


04-03-2022

Karunesh |   Verified
  United Arab Emirates

Clean cars!

What I really loved about this company is that the cars provided by them for rent are very clean and perfect. Also, their prices are affordable.

ADVANTAGESDISADVANTAGES

Perfect Clean Affordable


27-01-2022

Yogirajin |   Verified
  United Arab Emirates

Amazing service

This car rental company is offering amazing services at very affordable prices. I was extremely satisfied with my experience with them and definitely, I would love to recommend them!

ADVANTAGESDISADVANTAGES

Amazing Satisfying


30-12-2021

Mitchell |   Verified
  United Arab Emirates

Top-notch!

This company is offering perfect cars for rent. The services provided by them are top-notch. Also, the prices of the cars are so affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-08-2021

Max |   Verified
  United Arab Emirates

Reliable

If anyone wants to rent a car they must consider Drive Us car rental as their vehicles are totally reliable and their prices are affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


17-08-2021

Djimi |   Verified
  United Arab Emirates

Perfect quality

What I really love about this company is that they’re offering the perfect quality of service. Also, the cars provided by them are of perfect and amazing quality!

ADVANTAGESDISADVANTAGES

Amazing Perfect


17-08-2021

Jahm |   Verified
  United Arab Emirates

Client-oriented team

The team I’ve dealt with at this company was so professional and really helpful. I was able to rent the car I wanted from them within a short period of time with their help!

ADVANTAGESDISADVANTAGES

Perfect Client-oriented


30-06-2021

Denver |   Verified
  United Arab Emirates

A prompt service

Such a great and prompt service! I made a last-minute booking requirement for my family as they were visiting me and no other car rental company responded as fast and as professional as this company. Very great staff and perfect cars.

ADVANTAGESDISADVANTAGES

Competent Fast


29-04-2021

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