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Customer Experience

Customer Experience

378 Reviews   •   Average   •   3/5


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Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

39%

Great

11%

Average

6%

Poor

0%

Bad

44%

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Description

Till few years back, the market of self-driven cars did not even exist. However, between years, the scene has changed quite dramatically and what we now see is a trend, where several companies who invested in the idea are competing to be the best in the business. We like the idea of self-driven cars solely because of the reason that they offer flexibility and independence that a normal chauffeur driven cab does not.

Dolphin Rent a Car is a rental car company that is owned and managed by a renowned businessman of Pakistan, Mr. Amjad Ali. Dolphin Rent a Car is in fact one of the leading car rental/hire company. The company offers multiple models of the cars to choose from. The plans are flexible and you can avail the service for a minimum period of 1 day to even months.

We take an active role in sustainability, not only because it’s smart for our business, but because we believe in making the world a better place for future generations. Because of our size, we are in a unique position to foster innovation, advance research and test market-driven solutions.

Products and Services
  • Fast Rent a Car Process
  • Insurance Coverage
  • Flexible Pricing
Location
  • Dolphin Rent a Car - Al Barsha Road - Dubai - United Arab Emirates

Contact Details
  • http://www.dolphinrentacardubai.com/
  • +971543845444
  • [email protected]
  • Shop #7 Bukhash Building Al Barsha 1 Dubai United Arab Emirates
  • Al Barsha 1
  • Dubai (UAE)
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Reviews

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Latest Reviews
Abdul
  India

Rented a car from Dolphin rent a car

Extremely disappointing and frustrating experience. I rented a car from this company, but they are delaying my security deposit for over two months and still not given yet.After multiple excuses and follow-ups, they issued me a cheque that is bounced — which is not just unprofessional, but illegal.

I came to know that they have lot of legal issues and most of the people are complaining regarding the deposits and their office is closed most of the time. Now iam waiting to collect the returned cheque and file the police complaint and also report this to federal tax authority as they have not issued me the tax invoices on time as well before.

Avoid this company completely. They will not return your deposit unless you take legal action, and they keep making false promises just to delay things. Don’t believe their excuses — they are not trustworthy. If you rent from them, be prepared to fight for your money. Save yourself the stress and go to a legitimate rental company instead.

ADVANTAGESDISADVANTAGES

Awkward Dishonest Fake Fraudulent Messy Scam



10-06-2025

Pawel
  Poland

Be careful. Deposit will be not redunded

Generally everything is OK till you will pick off your car. Forget about getting back your money you paid as deposit (1500AED). They are not reliable. They will give you thousands of reasons not to refund your deposit. In my opinion this is a kind of well planned methods of operetion. Imagine yourself – 100 deceived customers × 1500AED = 150 000 AED… quite lot of money…
If you have any problem with recovering your deposit – you should contact with ded.ae – don’t hesitate to do it, they will help you!

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fraudulent Horrible Incompetent Terrible Unfavorable Unprofessional Not Client-oriented


23-04-2024

Ali Sachoo
  United Kingdom

BEWARE, THIEVES

I rented a car with these people in November 2023 for a week. The initial service was good all via WhatsApp. Was promised that I would get my 1500 AED deposit back. I have messaged them multiple times to which they replied that I would get it back but since 12th January they are ignoring my calls and messages to request my deposit back. They have stolen over £300 (1500AED). I visit Dubai regularly and needed a reliable company I can use but my advice is DO NOT USE THIS COMPANY. THEY ARE THEIVES AND DO NOT RETURN THE DEPOSIT EVEN THOUGH THEY SOUND RELIABLE AND HONEST.

ADVANTAGESDISADVANTAGES

Dishonest


25-03-2024

mohd
  United Arab Emirates

Rent Deposit

cars are nice and new. they are friendly at first.
but if its your turn to get back your deposit, there will be endless follow up until you give up! make sure to put every transaction in the invoice! they didnt put deposit amount in my invoice and difficult to file case in police.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent


17-12-2023

mohd
  United Arab Emirates

Rent a car

cars are nice and new. they are friendly at first.
but if its your turn to get back your deposit, there will be endless follow up until you give up! make sure to put every transaction in the invoice! they didnt put deposit amount in my invoice and difficult to file case in police.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent


17-12-2023

Hashir mian
  United Arab Emirates

Fraud company

Total fraud company doesn’t return security deposit it’s scammer

ADVANTAGESDISADVANTAGES

Fraudulent


06-08-2023

amjad moghul
  United Kingdom

AVOID THESE PEOPLE. THEY WILL TAKE YOUR MONEY AND NOT GIVE IT BACK

I made the mistake of using these people for a 3 day hire. They charged me a deposit which they have failed to give back after 2 months now. They keep making excuse after excuse, and always need 2 more days. I have reported them to the police, and the consumer rights. They are Scammers, unprofessional and a tin pot company. Fortunately I have some people in Dubai who can chase these guys up, but these guys are giving them the runaround too. AVOID AVOID AVOID. There are many other companies out there – choose someone else. I can only assume the other reviews are fake. I have all the documentation evidence to prove they lied. If you fail to take heed of this review and use them, then you will need the following link when they do the same to you

https://consumerrights.ae/en/Pages/consumer-complaint.aspx

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Fraudulent Incompetent Rude Unprofessional Untrustworthy Not Client-oriented


17-07-2023

NASIR
  United States

VERY GOOD RENT A CAR

I have never experienced a better premium car rental service than this. Excellent pricing and service, and a highly competent team. The vehicles were in good condition and enjoyable to drive. You won’t find a better place than this, I can assure you of that! Can’t wait to return to Dubai. The best car rental services are provided by Dubai Car Rental. One thing is that, in order to hire a car here, you must first deposit some cash; nevertheless, as soon as you return the song, the cash will be returned. The guys were really pleasant and caring.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Excellent Fast Friendly Trustworthy Clean Well-located Affordable Client-oriented


22-05-2023

Chethan Kumar
  United Arab Emirates

Lot of lies.

1. When returned the car, they owed me some change. The guy in the counter said the amount has been adjusted against Salik. I told him I didn’t take Salim route. Oh he said the car is not clean without even checking. I let it go.
2. Car returned 10th December. Deposit refunded 3rd February after continuous follow up and almost filing the complaint to authorities. They said amount would be returned in 1 month time frame, I started following up on 18th Jan, every time the guy asked for 2 days and it went on.

PS: if you pay by credit card, they will charge 3% extra on rent plus deposit

ADVANTAGESDISADVANTAGES

Dishonest


03-02-2023

DIana |   Verified
  Austria

Decent

I once had a car rented from this firm. I was overjoyed because the car was amazing and the price was reasonable.

ADVANTAGESDISADVANTAGES

Amazing Helpful


31-05-2022

Shamim |   Verified
  United Arab Emirates

Affordable

This company’s sales crew will always have my gratitude. They assisted me in quickly identifying and hiring an automobile.

ADVANTAGESDISADVANTAGES

Amazing Honest


30-05-2022

Sayeera |   Verified
  United Arab Emirates

Good

I will be eternally grateful to this company’s sales team. They aided me in locating and renting a car in a timely manner.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


25-04-2022

Sula |   Verified
  United Arab Emirates

Helpful team!

I would always be thankful to the sales team at this company. They helped me in the process of renting a car within a short period of time.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


07-11-2021

Victor |   Verified
  United Arab Emirates

Perfect

My car rental experience with this company was satisfying they have quickly provided their services, overall it was a good decision to rent a car from them.

ADVANTAGESDISADVANTAGES

Fast Satisfying


22-08-2021

Naguib |   Verified
  United Arab Emirates

Fast process

The process of renting a car with this amazing company was really fast and so easy. I rented a car from this company for the first time and definitely, it won’t be the last time!

ADVANTAGESDISADVANTAGES

Fast Perfect


12-07-2021

Bryant |   Verified
  United Arab Emirates

Good Vehicles

No doubt their cars were good and they have a fast booking process but what I don’t like is that their location, not convenient at all, rest all good.

ADVANTAGESDISADVANTAGES

Reliable Full Service

Badly-located


02-05-2021

Joel |   Verified
  United Arab Emirates

Good experience

I rented a car from this company more than once. I loved their cars as they’re always clean and of good quality. Lately, I just found that their prices are higher than most of the other car rental companies.

ADVANTAGESDISADVANTAGES

Competent Credible

Expensive


02-05-2021

Jamal |   Verified
  United Arab Emirates

Trustworthy

This company is good in terms of rent a car, they have a quick booking process which is convenient, I liked it, but their prices are a little higher than other car companies and they are not well location their company’s location is too far.

ADVANTAGESDISADVANTAGES

Fast Reliable

Badly-located Expensive


28-04-2021

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Reviews
Abdul
  India

Rented a car from Dolphin rent a car

Extremely disappointing and frustrating experience. I rented a car from this company, but they are delaying my security deposit for over two months and still not given yet.After multiple excuses and follow-ups, they issued me a cheque that is bounced — which is not just unprofessional, but illegal.

I came to know that they have lot of legal issues and most of the people are complaining regarding the deposits and their office is closed most of the time. Now iam waiting to collect the returned cheque and file the police complaint and also report this to federal tax authority as they have not issued me the tax invoices on time as well before.

Avoid this company completely. They will not return your deposit unless you take legal action, and they keep making false promises just to delay things. Don’t believe their excuses — they are not trustworthy. If you rent from them, be prepared to fight for your money. Save yourself the stress and go to a legitimate rental company instead.

ADVANTAGESDISADVANTAGES

Awkward Dishonest Fake Fraudulent Messy Scam



10-06-2025

Pawel
  Poland

Be careful. Deposit will be not redunded

Generally everything is OK till you will pick off your car. Forget about getting back your money you paid as deposit (1500AED). They are not reliable. They will give you thousands of reasons not to refund your deposit. In my opinion this is a kind of well planned methods of operetion. Imagine yourself – 100 deceived customers × 1500AED = 150 000 AED… quite lot of money…
If you have any problem with recovering your deposit – you should contact with ded.ae – don’t hesitate to do it, they will help you!

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fraudulent Horrible Incompetent Terrible Unfavorable Unprofessional Not Client-oriented


23-04-2024

Ali Sachoo
  United Kingdom

BEWARE, THIEVES

I rented a car with these people in November 2023 for a week. The initial service was good all via WhatsApp. Was promised that I would get my 1500 AED deposit back. I have messaged them multiple times to which they replied that I would get it back but since 12th January they are ignoring my calls and messages to request my deposit back. They have stolen over £300 (1500AED). I visit Dubai regularly and needed a reliable company I can use but my advice is DO NOT USE THIS COMPANY. THEY ARE THEIVES AND DO NOT RETURN THE DEPOSIT EVEN THOUGH THEY SOUND RELIABLE AND HONEST.

ADVANTAGESDISADVANTAGES

Dishonest


25-03-2024

mohd
  United Arab Emirates

Rent Deposit

cars are nice and new. they are friendly at first.
but if its your turn to get back your deposit, there will be endless follow up until you give up! make sure to put every transaction in the invoice! they didnt put deposit amount in my invoice and difficult to file case in police.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent


17-12-2023

mohd
  United Arab Emirates

Rent a car

cars are nice and new. they are friendly at first.
but if its your turn to get back your deposit, there will be endless follow up until you give up! make sure to put every transaction in the invoice! they didnt put deposit amount in my invoice and difficult to file case in police.

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent


17-12-2023

Hashir mian
  United Arab Emirates

Fraud company

Total fraud company doesn’t return security deposit it’s scammer

ADVANTAGESDISADVANTAGES

Fraudulent


06-08-2023

amjad moghul
  United Kingdom

AVOID THESE PEOPLE. THEY WILL TAKE YOUR MONEY AND NOT GIVE IT BACK

I made the mistake of using these people for a 3 day hire. They charged me a deposit which they have failed to give back after 2 months now. They keep making excuse after excuse, and always need 2 more days. I have reported them to the police, and the consumer rights. They are Scammers, unprofessional and a tin pot company. Fortunately I have some people in Dubai who can chase these guys up, but these guys are giving them the runaround too. AVOID AVOID AVOID. There are many other companies out there – choose someone else. I can only assume the other reviews are fake. I have all the documentation evidence to prove they lied. If you fail to take heed of this review and use them, then you will need the following link when they do the same to you

https://consumerrights.ae/en/Pages/consumer-complaint.aspx

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Fraudulent Incompetent Rude Unprofessional Untrustworthy Not Client-oriented


17-07-2023

NASIR
  United States

VERY GOOD RENT A CAR

I have never experienced a better premium car rental service than this. Excellent pricing and service, and a highly competent team. The vehicles were in good condition and enjoyable to drive. You won’t find a better place than this, I can assure you of that! Can’t wait to return to Dubai. The best car rental services are provided by Dubai Car Rental. One thing is that, in order to hire a car here, you must first deposit some cash; nevertheless, as soon as you return the song, the cash will be returned. The guys were really pleasant and caring.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Excellent Fast Friendly Trustworthy Clean Well-located Affordable Client-oriented


22-05-2023

Chethan Kumar
  United Arab Emirates

Lot of lies.

1. When returned the car, they owed me some change. The guy in the counter said the amount has been adjusted against Salik. I told him I didn’t take Salim route. Oh he said the car is not clean without even checking. I let it go.
2. Car returned 10th December. Deposit refunded 3rd February after continuous follow up and almost filing the complaint to authorities. They said amount would be returned in 1 month time frame, I started following up on 18th Jan, every time the guy asked for 2 days and it went on.

PS: if you pay by credit card, they will charge 3% extra on rent plus deposit

ADVANTAGESDISADVANTAGES

Dishonest


03-02-2023

DIana |   Verified
  Austria

Decent

I once had a car rented from this firm. I was overjoyed because the car was amazing and the price was reasonable.

ADVANTAGESDISADVANTAGES

Amazing Helpful


31-05-2022

Shamim |   Verified
  United Arab Emirates

Affordable

This company’s sales crew will always have my gratitude. They assisted me in quickly identifying and hiring an automobile.

ADVANTAGESDISADVANTAGES

Amazing Honest


30-05-2022

Sayeera |   Verified
  United Arab Emirates

Good

I will be eternally grateful to this company’s sales team. They aided me in locating and renting a car in a timely manner.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


25-04-2022

Sula |   Verified
  United Arab Emirates

Helpful team!

I would always be thankful to the sales team at this company. They helped me in the process of renting a car within a short period of time.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


07-11-2021

Victor |   Verified
  United Arab Emirates

Perfect

My car rental experience with this company was satisfying they have quickly provided their services, overall it was a good decision to rent a car from them.

ADVANTAGESDISADVANTAGES

Fast Satisfying


22-08-2021

Naguib |   Verified
  United Arab Emirates

Fast process

The process of renting a car with this amazing company was really fast and so easy. I rented a car from this company for the first time and definitely, it won’t be the last time!

ADVANTAGESDISADVANTAGES

Fast Perfect


12-07-2021

Bryant |   Verified
  United Arab Emirates

Good Vehicles

No doubt their cars were good and they have a fast booking process but what I don’t like is that their location, not convenient at all, rest all good.

ADVANTAGESDISADVANTAGES

Reliable Full Service

Badly-located


02-05-2021

Joel |   Verified
  United Arab Emirates

Good experience

I rented a car from this company more than once. I loved their cars as they’re always clean and of good quality. Lately, I just found that their prices are higher than most of the other car rental companies.

ADVANTAGESDISADVANTAGES

Competent Credible

Expensive


02-05-2021

Jamal |   Verified
  United Arab Emirates

Trustworthy

This company is good in terms of rent a car, they have a quick booking process which is convenient, I liked it, but their prices are a little higher than other car companies and they are not well location their company’s location is too far.

ADVANTAGESDISADVANTAGES

Fast Reliable

Badly-located Expensive


28-04-2021

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