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Customer Experience

Customer Experience

441 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Amazing Credible Fantastic Friendly Helpful Honest Inexpensive Perfect Reliable Satisfying Trustworthy Professional Clean Affordable
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Misleading Nasty Rude Scam Terrible Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented


Excellent

38%

Great

10%

Average

5%

Poor

0%

Bad

48%

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Description

Dollar Rent A Car, has operations in over 640 worldwide locations covering 53 countries, with a fleet of approximately 200,000 vehicles. Headquarters in Tulsa, Oklahoma USA, Dollar is renowned for its quality line-up of vehicles. Dollar Rent A Car in the UAE is a franchised operation owned by A.A. Al Moosa Enterprises, under the license of Zabeel Rent A Car LLC. It commenced operations in May 2004 and is currently operating across the cities of Dubai, Abu Dhabi, and Sharjah - including Airport locations, with plans for significant growth in the future. Dollar has plans to increase the number of locations across the UAE. Dollar Rent A Car aims to serve both the local market and the international tourist. Our aim is to give the most efficient and cost effective services, whilst maintaining the highest quality standards.

Products and Services
  • Special Offers
  • Leasing
  • Manage Booking
  • Service Booking
  • Our Branches
Location
  • Dollar Car Rent Dubai Airport - Airport Road - Dubai - United Arab Emirates

Contact Details
  • https://www.dollaruae.com/
  • +971800365527
  • [email protected]
  • Dubai Airport Terminal 1 Inside Arrivals Area Dubai United Arab Emirates
  • Dubai International Airport
  • Dubai (UAE)
Additional Info

Phone: +97143365065
Email: [email protected]

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Reviews

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Latest Reviews
V
  Algeria

Scam

Very bad rent a car, they charged me 1050 for one small scratch and one plastic out(not broken)
I don’t recommend to anyone, you think that you are paying good price then in the end you pay much more for “repair” Better chose well known companies at least you won’t have this problem, If I could give 0 stars trust me I would but I can’t, this typically tricking the people!

ADVANTAGESDISADVANTAGES

Fraudulent




01-02-2024

Samir
  Azerbaijan

Always using this company and will use.

Always using this company,everything is good and professional.

ADVANTAGESDISADVANTAGES

Amazing


24-10-2023

Casper
  Denmark

Cars not serviced and bad customer support

I have rented with Dollar Car Rental for 2 months and have had 2 cars breaking down and it is a hazzle to get a replacement. And their support phone line is sometimes not working because they are busy and there online service chat keeps you waiting for 30-40 min. Terrible service and cars in bad condition.

ADVANTAGESDISADVANTAGES

Fraudulent Unprofessional


23-10-2023

Kliven
  Philippines

Satisfactory service

Amazing service and good customer service, cars are affordable and deposit process is smooth.

ADVANTAGESDISADVANTAGES

Credible Trustworthy Clean Affordable


20-10-2023

Razvan
  Romania

Scam

I gave 1 star because I could’t give 0. It was the worst experience I have ever had with a car rental company.

1. I payed full insurance and wrote to them ahead that I have a Company debit card on my name that I use and said it was ok since it was on my name. At the counter they charged me 5000 aed for deposit because it not a company credit card. Even tho I had full insurance :)
2. I reserved also a baby seat and at the counter they said they have available just one that was smaller than it was legal for my baby. I said I want to cancel the reservation and they said I will lose the reservation money and the deposit of 5000 aed will be returned to me in 2 months so I was forced to take that baby seat or start my holiday 2000 euro poorer
3. When I returned the car they found a small scratch on the tyre and the rim and said that is payed extra since my FULL INSURANCE didn’t cover it :). I asked for the pictures taken when I took the car so I can make sure it was not there already and they refused saying they were bad quality and I couldn’t tell.

So, DOLLARUAE is just a scam doing all they can to rip you off :)

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam


24-04-2023

Chris Paul
  United States

Worse customer service

The cars are great; clean and reliable. However their customer service is the worse I’ve ever experienced in Dubai. I’ve rented the car couple of times and almost always they are late when picking up the car. Every time u call to inform the call center about the tardiness they don’t seem to care. Once they said “give us an hour” and someone will reach out to you. The other time the phone line was cut but no one bothered to call back . The only thing worse than their call center is their responses to your after derive survey; I’ve mentioned my dissatisfaction with while replying to their survey and all I get back is a generic response on how someone will reach out to me… I’m still waiting that response . I highly recommend using another rental company.

ADVANTAGESDISADVANTAGES

Unprofessional Unreliable Not Client-oriented


16-03-2023

Brian Francis Murphy
  United Arab Emirates

Provided us with a Crashed car

Dollar provided us with a crashed car that was badly repaired. We felt it was unsafe and we no longer trust this company with our safety. Please be careful booking with this company. They will give you the cheapest car to improve their profits, at the risk of your safety.

ADVANTAGESDISADVANTAGES

Dangerous


19-11-2022

Shamim |   Verified
  United Arab Emirates

Decent

This organization is wonderful. The sales personnel is really professional, and the services they provide are excellent!

ADVANTAGESDISADVANTAGES

Amazing Honest


30-05-2022

Fayez
  Saudi Arabia

very bad customer service at airport and rude staff

Yesterday 30thApr 2022 @ 08:35

I had very bad customer service experience with Dollar staff .

I already booked online BUT when I arrived there was only one staff serving 7 customers!!!

all my details are in booking but he kept asking for my name , mobile number and email !!

their credit card machine kept failing!!

and there was specific guy he was so rude with me ( tall guy with big mustache).

I contacted Dollar International but they answered me that told me they are only concerned with US lands !!!!! how crappy!

ADVANTAGESDISADVANTAGES




01-05-2022

Leahan |   Verified
  United Arab Emirates

More than amazing!

This company is more than amazing. The sales team is so professional and the services provided by them are great!

ADVANTAGESDISADVANTAGES

Amazing Professional


26-04-2022

Samuel |   Verified
  United Arab Emirates

Decent

Such an honest and professional team, I value their services; when I went to them for car rental, they were friendly and provided excellent service.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


25-04-2022

Carl petersson
  Cameroon

Worst rental service DUBAI

Never ever get a car from them. I can’t believe their customer service. I returned the car and she did not do my paper work and left the station and never came back. I have to spend my vacation to find out what should I do about the car. I rented a car from airport that was cheap , 240$ for a week. But it smelled heavy smoking and I had to return it after three days. I can not describe how disappointed I am .

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Misleading Nasty Rude Scam Terrible Untrustworthy Expensive


25-03-2022

Loci dolinao
  Swaziland

Worst rental service

Withholding a Security Deposit
Please be careful about the Terms and Conditions attached when renting with Dollar Cars UAE. They do not advise you in advance about the terms for use of a debit card. You may not see your security deposit returned, in my case 3000 Dhs, for up to 45 days. That is a Dollar Cars UAE debt to the consumer. They hide behind their terms but this is an unacceptable arrangement. Why are they not returning their consumer funds immediately? It has been reported to the Dubai authorities.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Fraudulent Misleading Nasty Scam Expensive


25-03-2022

Acko Sulivani
  Sweden

Worst rental service

I have a negative experience
I have a negative experience of interaction with this company. While in the UAE, I placed an order for car rental on the company’s website on 25.02.2022 for a total amount of 3345.30 AED (approximately 900 USD). I made an advance payment, as suggested on the website. After placing the order, the company called me and informed me that the driver’s license attached to the order could not be accepted.
There was no pre-moderation when placing the order. The order eventually had to be canceled. I was promised a refund within 2 weeks. It’s been 3 weeks. The money was not returned, the letters are not answered. It seems that this company decided to appropriate my money for an order that it did not fulfill.
And apparently this company believes that the company’s reputation is worth less than a thousand dollars or so.

ADVANTAGESDISADVANTAGES

Criminal Nasty Expensive


25-03-2022

Acko Sulivani
  Sweden

Worst rental service

Worst rental service

Worst rental service, I rent a car and the firm overprice me in the homepage the price is excluded vat , and when I chose a car the agent took 300aed more of the price on the homepage. After an a hour the car start to shake , I called them and rhey promise to change the car, after 5 hours when I call the back the promise to change in next morning and nothing happened. I rent the car for week and used it for just 3hours. And now the whant retur the cost. BE VERY CARFULL THE DOLLAR RWNT CAR IN AIRPORT TERMINAL 3.

ADVANTAGESDISADVANTAGES

Criminal


25-03-2022

Vincent |   Verified
  United Arab Emirates

Professional

Such an honest and professional team, I appreciate their services, when I went to them for car rental, they were friendly and delivered good services.

ADVANTAGESDISADVANTAGES

Friendly Honest


10-11-2021

Etebo |   Verified
  United Arab Emirates

Helpful team

I wanted to rent a car so I contacted the team at this company. They were very helpful as they helped me in finding a car to rent within my budget!

ADVANTAGESDISADVANTAGES

Helpful Affordable


23-08-2021

Micah |   Verified
  United Arab Emirates

Convenient

I have called them for service booking, I found their services perfectly reliable and convenient and their prices were affordable.

ADVANTAGESDISADVANTAGES

Inexpensive Reliable


17-08-2021

Frode |   Verified
  United Arab Emirates

Perfect prices

I would always recommend this company as the cars provided by them are perfect. Also, their prices are so reasonable!

ADVANTAGESDISADVANTAGES

Perfect Affordable


17-08-2021

Eliseo |   Verified
  United Arab Emirates

Credible

I have rented a car from them, my experience was good the vehicle was clean and well maintained overall it was satisfying but they are expensive than other car rental companies.

ADVANTAGESDISADVANTAGES

Satisfying Clean

Expensive


03-06-2021

Ryland |   Verified
  United Arab Emirates

Reliable Company

I have rent a car from them for a month as my family was coming, I have visited them, they will provide you according to your need and makes you satisfy, but their prices are more than other car rental companies and the other thing their office is not well located, but in terms of their customer services, and the vehicle they provide was good.

ADVANTAGESDISADVANTAGES

Credible Satisfying

Badly-located Expensive


26-04-2021

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Reviews
V
  Algeria

Scam

Very bad rent a car, they charged me 1050 for one small scratch and one plastic out(not broken)
I don’t recommend to anyone, you think that you are paying good price then in the end you pay much more for “repair” Better chose well known companies at least you won’t have this problem, If I could give 0 stars trust me I would but I can’t, this typically tricking the people!

ADVANTAGESDISADVANTAGES

Fraudulent




01-02-2024

Samir
  Azerbaijan

Always using this company and will use.

Always using this company,everything is good and professional.

ADVANTAGESDISADVANTAGES

Amazing


24-10-2023

Casper
  Denmark

Cars not serviced and bad customer support

I have rented with Dollar Car Rental for 2 months and have had 2 cars breaking down and it is a hazzle to get a replacement. And their support phone line is sometimes not working because they are busy and there online service chat keeps you waiting for 30-40 min. Terrible service and cars in bad condition.

ADVANTAGESDISADVANTAGES

Fraudulent Unprofessional


23-10-2023

Kliven
  Philippines

Satisfactory service

Amazing service and good customer service, cars are affordable and deposit process is smooth.

ADVANTAGESDISADVANTAGES

Credible Trustworthy Clean Affordable


20-10-2023

Razvan
  Romania

Scam

I gave 1 star because I could’t give 0. It was the worst experience I have ever had with a car rental company.

1. I payed full insurance and wrote to them ahead that I have a Company debit card on my name that I use and said it was ok since it was on my name. At the counter they charged me 5000 aed for deposit because it not a company credit card. Even tho I had full insurance :)
2. I reserved also a baby seat and at the counter they said they have available just one that was smaller than it was legal for my baby. I said I want to cancel the reservation and they said I will lose the reservation money and the deposit of 5000 aed will be returned to me in 2 months so I was forced to take that baby seat or start my holiday 2000 euro poorer
3. When I returned the car they found a small scratch on the tyre and the rim and said that is payed extra since my FULL INSURANCE didn’t cover it :). I asked for the pictures taken when I took the car so I can make sure it was not there already and they refused saying they were bad quality and I couldn’t tell.

So, DOLLARUAE is just a scam doing all they can to rip you off :)

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Scam


24-04-2023

Chris Paul
  United States

Worse customer service

The cars are great; clean and reliable. However their customer service is the worse I’ve ever experienced in Dubai. I’ve rented the car couple of times and almost always they are late when picking up the car. Every time u call to inform the call center about the tardiness they don’t seem to care. Once they said “give us an hour” and someone will reach out to you. The other time the phone line was cut but no one bothered to call back . The only thing worse than their call center is their responses to your after derive survey; I’ve mentioned my dissatisfaction with while replying to their survey and all I get back is a generic response on how someone will reach out to me… I’m still waiting that response . I highly recommend using another rental company.

ADVANTAGESDISADVANTAGES

Unprofessional Unreliable Not Client-oriented


16-03-2023

Brian Francis Murphy
  United Arab Emirates

Provided us with a Crashed car

Dollar provided us with a crashed car that was badly repaired. We felt it was unsafe and we no longer trust this company with our safety. Please be careful booking with this company. They will give you the cheapest car to improve their profits, at the risk of your safety.

ADVANTAGESDISADVANTAGES

Dangerous


19-11-2022

Shamim |   Verified
  United Arab Emirates

Decent

This organization is wonderful. The sales personnel is really professional, and the services they provide are excellent!

ADVANTAGESDISADVANTAGES

Amazing Honest


30-05-2022

Fayez
  Saudi Arabia

very bad customer service at airport and rude staff

Yesterday 30thApr 2022 @ 08:35

I had very bad customer service experience with Dollar staff .

I already booked online BUT when I arrived there was only one staff serving 7 customers!!!

all my details are in booking but he kept asking for my name , mobile number and email !!

their credit card machine kept failing!!

and there was specific guy he was so rude with me ( tall guy with big mustache).

I contacted Dollar International but they answered me that told me they are only concerned with US lands !!!!! how crappy!

ADVANTAGESDISADVANTAGES




01-05-2022

Leahan |   Verified
  United Arab Emirates

More than amazing!

This company is more than amazing. The sales team is so professional and the services provided by them are great!

ADVANTAGESDISADVANTAGES

Amazing Professional


26-04-2022

Samuel |   Verified
  United Arab Emirates

Decent

Such an honest and professional team, I value their services; when I went to them for car rental, they were friendly and provided excellent service.

ADVANTAGESDISADVANTAGES

Amazing Fantastic


25-04-2022

Carl petersson
  Cameroon

Worst rental service DUBAI

Never ever get a car from them. I can’t believe their customer service. I returned the car and she did not do my paper work and left the station and never came back. I have to spend my vacation to find out what should I do about the car. I rented a car from airport that was cheap , 240$ for a week. But it smelled heavy smoking and I had to return it after three days. I can not describe how disappointed I am .

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Misleading Nasty Rude Scam Terrible Untrustworthy Expensive


25-03-2022

Loci dolinao
  Swaziland

Worst rental service

Withholding a Security Deposit
Please be careful about the Terms and Conditions attached when renting with Dollar Cars UAE. They do not advise you in advance about the terms for use of a debit card. You may not see your security deposit returned, in my case 3000 Dhs, for up to 45 days. That is a Dollar Cars UAE debt to the consumer. They hide behind their terms but this is an unacceptable arrangement. Why are they not returning their consumer funds immediately? It has been reported to the Dubai authorities.

ADVANTAGESDISADVANTAGES

Criminal Dishonest Fake Fraudulent Misleading Nasty Scam Expensive


25-03-2022

Acko Sulivani
  Sweden

Worst rental service

I have a negative experience
I have a negative experience of interaction with this company. While in the UAE, I placed an order for car rental on the company’s website on 25.02.2022 for a total amount of 3345.30 AED (approximately 900 USD). I made an advance payment, as suggested on the website. After placing the order, the company called me and informed me that the driver’s license attached to the order could not be accepted.
There was no pre-moderation when placing the order. The order eventually had to be canceled. I was promised a refund within 2 weeks. It’s been 3 weeks. The money was not returned, the letters are not answered. It seems that this company decided to appropriate my money for an order that it did not fulfill.
And apparently this company believes that the company’s reputation is worth less than a thousand dollars or so.

ADVANTAGESDISADVANTAGES

Criminal Nasty Expensive


25-03-2022

Acko Sulivani
  Sweden

Worst rental service

Worst rental service

Worst rental service, I rent a car and the firm overprice me in the homepage the price is excluded vat , and when I chose a car the agent took 300aed more of the price on the homepage. After an a hour the car start to shake , I called them and rhey promise to change the car, after 5 hours when I call the back the promise to change in next morning and nothing happened. I rent the car for week and used it for just 3hours. And now the whant retur the cost. BE VERY CARFULL THE DOLLAR RWNT CAR IN AIRPORT TERMINAL 3.

ADVANTAGESDISADVANTAGES

Criminal


25-03-2022

Vincent |   Verified
  United Arab Emirates

Professional

Such an honest and professional team, I appreciate their services, when I went to them for car rental, they were friendly and delivered good services.

ADVANTAGESDISADVANTAGES

Friendly Honest


10-11-2021

Etebo |   Verified
  United Arab Emirates

Helpful team

I wanted to rent a car so I contacted the team at this company. They were very helpful as they helped me in finding a car to rent within my budget!

ADVANTAGESDISADVANTAGES

Helpful Affordable


23-08-2021

Micah |   Verified
  United Arab Emirates

Convenient

I have called them for service booking, I found their services perfectly reliable and convenient and their prices were affordable.

ADVANTAGESDISADVANTAGES

Inexpensive Reliable


17-08-2021

Frode |   Verified
  United Arab Emirates

Perfect prices

I would always recommend this company as the cars provided by them are perfect. Also, their prices are so reasonable!

ADVANTAGESDISADVANTAGES

Perfect Affordable


17-08-2021

Eliseo |   Verified
  United Arab Emirates

Credible

I have rented a car from them, my experience was good the vehicle was clean and well maintained overall it was satisfying but they are expensive than other car rental companies.

ADVANTAGESDISADVANTAGES

Satisfying Clean

Expensive


03-06-2021

Ryland |   Verified
  United Arab Emirates

Reliable Company

I have rent a car from them for a month as my family was coming, I have visited them, they will provide you according to your need and makes you satisfy, but their prices are more than other car rental companies and the other thing their office is not well located, but in terms of their customer services, and the vehicle they provide was good.

ADVANTAGESDISADVANTAGES

Credible Satisfying

Badly-located Expensive


26-04-2021

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