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Customer Experience

Customer Experience

1,081 Reviews   •   Great   •   4/5


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Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

60%

Great

4%

Average

0%

Poor

2%

Bad

34%

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Description

Deluxe Homes was established in 2015 by a team of professionals, to provide vacation home rental services across Dubai, UAE.

Products and Services
  • Holiday Home Rentals
Location
  • CODE BUSINESS TOWER - Al Barsha Road - Dubai - United Arab Emirates

Contact Details
  • https://www.deluxehomes.ae/
  • +97143920202
  • [email protected]
  • Office 701, Code Business Tower Al Barsha 1 Dubai United Arab Emirtes
  • Al Barsha 1
  • Dubai (UAE)
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Reviews

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Latest Reviews
Liga
  Latvia

Disappointing

It was planned to visit family- Sea and Palm Jumeirah Views Just Steps from the Beach 2BR, Sadaf 6 , JBR by Deluxe Holiday Homes

It is very disappointing that only part of the prepaid amount was refunded. We were really looking forward to traveling and spending time there with our family. We waited until the very last moment to see if the global situation and the circumstances in Dubai would improve, but unfortunately our flight was cancelled, which was completely beyond our control.

What makes this situation even more disappointing is that all the other services we had booked for this trip – even those that were officially non-refundable, were refunded to us in full. In such circumstances, we expected more understanding and flexibility from the apartment management. Unfortunately, the decision to return only a partial refund left a very negative impression.

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Unprofessional Unreliable Untrustworthy


12-03-2026

Rebecca R
  Australia

Just wanted to warn others before booking.

If anyone is considering booking with Deluxe Holiday Homes in Dubai — seriously, think twice. We had nonstop issues from day one: toilets that didn’t flush, hot water running out after 10 minutes, electrical breakers tripping constantly, and a dishwasher that literally caused the power to blow. They replaced it with a used one that was also broken.

We had ONE access card for the whole family for weeks, and when we finally got a second one it didn’t work either. Their communication is a mess — every day you get a new rep who hasn’t read anything and just repeats the same questions.

The whole experience was stressful and honestly nothing like the “luxury” they advertise.

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Well-located

Dirty Disappointing Dishonest Incompetent Unprofessional Unreliable






01-12-2025

Johnny Murphy
  United Kingdom

Holliday from hell

⭐ 1 Star – A Holiday from Hell with Deluxe Homes Dubai

Where do I even begin? We stayed with Deluxe Homes Dubai from the 3rd to the 12th of October, and it was honestly the worst holiday experience of our lives. What was supposed to be a relaxing getaway turned into a complete nightmare from the moment we walked in.

We arrived tired and ready to unwind — only to find that our main bedroom shower was broken, with a gaping hole in it and a big old sign saying “Please do not use.” It clearly hadn’t just happened recently — it looked like it had been like that for weeks! So, we had no working shower, and were forced to share a tiny ensuite in my son’s room, waiting around every morning for him to finish so we could clean ourselves.

The problems just kept piling up:
• No curtains in my son’s bedroom.
• Broken lights in ours that we couldn’t turn off.
• Curtains in our bedroom that wouldn’t open properly.
• And then — the final straw — water started leaking through the ceiling!

Instead of enjoying our holiday, we spent it living in a building site. On Monday, we had builders in the apartment all day, and when they finally left, they left dust, tools, and mess everywhere. Then the air conditioning men showed up at 10 PM, clattering around while we tried to rest. Just when we thought it couldn’t get any worse, we got phone calls at 11:30 PM and nearly midnight from the company. No peace, no privacy, no rest.

After five miserable days, they finally moved us to another apartment — but the nightmare didn’t stop there. Now that we’re home, they’ve decided to deduct money from our deposit, claiming we lost a car entry key from the new apartment.

Their idea of compensation? A laughable 500 dirhams, which wouldn’t even buy you a proper dinner in Dubai. This after we paid them over 8,100 dirhams for what can only be described as a holiday from hell.

Deluxe Homes Dubai should be ashamed of how they treat paying guests.
If you value your time, money, and sanity — stay as far away from this company as you possibly can.
Worst. Experience. Ever.

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25-10-2025

Zadjona Baykur
  Albania

We where left outside the apartment with no support

We where left outside with the card not working, they responded very late. Gave us 10000 different codes none of which worked. We where left outside with the kids. Very bad in all senses.

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Awkward Dirty Disappointing Dishonest Horrible Incompetent Not Client-oriented


14-04-2025

Brian
  Colombia

Disgustingly Dirty

Let me share my recent experience.

A Charming 1 Bedroom apartment is not charming after all. We booked for a 3nights stay.

This Charming 1BR apartment is in Bahar JBR.

Their picture in the booking website is really eye catching and very pleasant. When you book a hotel, the things you consider is pleasant, peaceful, convenient and comfortable.

Check in is at 2pm. We arrived at 3pm. When i called the customer service, i was told that the cleaning schedule is tight and their on their way.

But cmon, who will want to wait and stay in such kind of mess. Shame cannot share pictures in here.

We did not stay because we have a child with us and we cannot wait until who knows when. When i asked for a refund they refused and offer late check out instead. Like you want to leave already, so why keep you with the messy place.

What they couldve have done is to offer a another unit with the same price. It is around 2400 aed.

Shame. Realy shamefull. What a waste of money, time and energy.

So im not the only one who has experienced with Deluxe Holiday Home.

Lets be mindful next time while booking. Pictures in the booking site are not always true and correct.

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Badly-located Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Scam Terrible Unfavorable Unpleasant Unreliable Untrustworthy Expensive Not Client-oriented Nasty









09-01-2025

Mohamed Mazen
  United Arab Emirates

I deeply regret my decision to stay at a property managed by Deluxe Holiday Homes

I deeply regret my decision to stay at a property managed by Deluxe Holiday Homes. While the loft I rented for two months seemed promising, my experience with their customer service and ethics left me disappointed and appalled.

Upon moving out, I accidentally forgot an entire drawer containing my sportswear. Being an organized person, I know everything was neatly stored in one place. I promptly contacted the company and was told my belongings were in their lost and found department. However, when I went to collect them, five valuable items were missing, the most expensive and cherished pieces of my sportswear collection, which I had purchased from Italy.

Despite providing detailed descriptions, including the colors and brands of the missing items, the staff claimed that what they returned was all they found. It’s hard to believe this explanation, as the missing items were the most valuable in the collection. This raises serious questions about trust and security, especially from a company that charges premium prices for their accommodations.

I understand it was my mistake to forget my belongings, but I expected a well-known and reputed company to handle the situation with more professionalism and integrity. Instead, I was left with a sense of loss and betrayal.

I urge anyone considering Deluxe Holiday Homes to be cautious. My experience has taught me that their promises of high standards and reliable service fall far short when it truly matters. I will never stay with them again, and I hope my review serves as a warning to others.

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30-11-2024

Suliman
  Saudi Arabia

اسوء شركة بالعالم

لو مابقى الا هاذي الشركة انتبهو تتعاملون معهم مايثبتون على كلام قبل الدفع بيبنونلك انهم افضل شركة ممكن تتعامل معها وبعد ماتدفع راح تتبهذل بهذله مب طبيعيه دفعت حق٤ايام وبعد الدفع قالو مانقدر نعطيك٤ايام راح نعطيك٣ايام ومتفق معهم ادخل القى السرير الاضافي موجود ودخلت مالقيته وعطلوني ٣ساعات يقولون شوي ونجي شوي ونجي ومحد جا واضطريت انوم على الارض واتفقنا اطلع للشقة ثانيه بعد الغلط اللي هم سووه دفعوني حق اربع ايام والشقة محجوزه بالمقابل تشك اوت الساعه ١ الظهر وبعد ماسكنت وجا اخر يوم بلغوني تطلع الساعه ١١ وتشك ان الشقة الثانية٢الظهر! بس عادي انك تحط شنطتك بالشقة الثانية وانت عاد دبر نفسك لين ٢! مع ان الشقه الثانيه اصغر انتبهو منهم لحد يتعامل معهم بتكره السفره بسبتهم لو فيه اقل من نجمة كان قيمتهم اقل

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Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Tasty Repulsive


16-11-2024

Polly
  United Arab Emirates

Renting

We just rented long term appartment and Thamjeed met and greet us to the apartment! He was extremely professional,attentive and caring ! We would highly recommend Thamjeed to any other potential clients
Insured he was exellent. Polly

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Efficient Excellent


06-10-2024

Mehdi
  United Kingdom

I had the most horrible experience with this host. I booked a room for 7 nights .

I had the most horrible experience with this host. I booked a room for 7 nights . The room didn’t look like anything in the photos. The bed linen was dirty and awful. There were infect crawling everywhere .
Please make sure you read all the reviews before making any bookings with this host.

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Dangerous


28-08-2024

Howard Drew
  United Kingdom

What a stunning retreat!

What a stunning retreat! The ambiance was incredibly cozy, and we adored the charming decor and furniture. The arrival and check-out process were seamless, and to our delight, the place was ready for us a couple of hours ahead of schedule. The spacious bedrooms and open layout upstairs were a highlight, and the balcony view was simply breathtaking! Thank you once again for providing such a wonderful experience.

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Advisable Amazing Convenient Clean


15-03-2024

Ardon Dunner
  Poland

Our stay was perfect!

Our stay was situated in an excellent location. Apartment was clean, attractive, and equipped with amenities. Being just a short walk from the beach made it convenient for us to enjoy daily outings. The manager, was truly exceptional. Any addressed questions or concerns we had solved promptly and with a high level of professionalism, knowledge, and friendliness. We’re already planning to return next year for an extended stay. Highly recommend!

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Amazing Convenient Clean Client-oriented


05-03-2024

Jocelin Kretz
  Canada

The apartment was stunning

The apartment was exceptionally clean and just as stunning as the pictures portrayed. The views were truly breath-taking! Upon entering, the apartment exuded a positive and cozy atmosphere. I am definitely planning to return for another visit. This experience was nothing short of amazing! It’s easily the best place I’ve ever stayed in Dubai!

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Amazing Perfect Professional


27-02-2024

Vita Surkamer
  Costa Rica

This was an amazing place

This was an amazing place for our family! We had so much fun, creating lasting memories together. The house itself was beautiful, and any issues we encountered were promptly taken care of by the attentive staff. We can’t say enough about this excellent property. Thank you!

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Amazing Attentive Cooperative Clean


26-02-2024

Alissa Zendejas
  Argentina

The apartment from Deluxe Holiday Homes was absolutely immaculate

The apartment from Deluxe Holiday Homes was absolutely immaculate, and it had everything we needed and more. The layout was perfect for our needs, and we especially enjoyed the stunning view. The only minor recommendations we have would be to make the thermostat adjustment a bit easier. However, these were minor details in an otherwise flawless experience. We would absolutely love to stay at this property again in the future.

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Advisable Remarkable Safe


22-02-2024

Blasco Galvan
  Finland

We really enjoyed our stay

We really enjoyed our stay at Deluxe Holiday Homes. Checking in was a breeze, and the space was impeccably clean.Overall, a fantastic experience!

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Clean Affordable


19-02-2024

Mendel Banta
  Denmark

Our experience with Deluxe Holiday Homes

Our first experience renting holiday home was flawless from start to finish with Deluxe Holiday Homes. We highly recommend them as they were incredibly helpful and made the entire process hassle-free. Their customer service was exceptional, and we can’t speak highly enough of them. A truly good experience!

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Attentive Convenient Client-oriented


16-02-2024

Jodell Estabrook
  Czech Republic

Our stay was excellent

Our stay was excellent from start to finish. We cherished every moment of our vacation. The home was situated in the perfect location for a family getaway, with easy access to both the beach and downtown area. The house was well-equipped and maintained in excellent condition. The description provided was accurate, and Deluxe Holiday Homes went above and beyond, providing valuable tips and recommendations for exploring the area. We couldn’t have asked for a better experience!

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Attentive Convenient Affordable


14-02-2024

Concetta Mcgrone
  Bulgaria

Our stay at Deluxe Holiday Homes was absolutely outstanding!

Our stay at Deluxe Holiday Homes was absolutely outstanding! The apartment we rented was not only beautiful but also incredibly comfortable for spending the holidays with our family. The location was stunning and convenient, adding to the overall experience. We were thoroughly impressed with the professionalism of the staff we interacted with; their service was truly delightful. Our time at the apartment was nothing short of memorable and special, and we’re eagerly looking forward to returning!

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Amazing Professional Clean Client-oriented


12-02-2024

Ignace Holliday
  Austria

Deluxe Holiday Homes provided great options for our stay

Deluxe Holiday Homes provided great options for our stay, and we thoroughly enjoyed it. Working with them was a breeze, and their customer service was quick to respond. Highly recommended!

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Reliable


09-02-2024

Benita Selby
  Brazil

This property is absolutely awesome!

This property is absolutely awesome! The view is stunning, and it’s wonderfully quiet, perfect for families with small children. The kitchen is well stocked. We’ll definitely be returning for another stay. Thanks, Deluxe Holiday Homes!

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Amazing


09-02-2024

Emilio Walton
  Germany

Very Nice!

The accommodations were not only very nice but also impeccably clean. The kitchen was well-appointed, making meal preparations a breeze. Any questions or issues I had were promptly addressed, with responses coming in less than an hour. The communication throughout our stay was excellent. I would highly recommend this place to anyone!

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Full Service


08-02-2024

Shantel Praino
  Germany

I absolutely adored this place!

I absolutely adored this place! The decor exceeded my expectations, and the building was situated in a lovely, convenient neighbourhood. Parking was a breeze, and the unit had absolutely everything we could have possibly needed. I can’t wait to come back and stay here again!

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Convenient Optimal Safe Satisfying Trustworthy


08-02-2024

Savanna Kuney
  France

Delighted stay

This was our first time renting with Deluxe Holiday Homes, and it was a fantastic experience. The service was professional and exceeded our expectations. We were thoroughly impressed and will definitely use them again for future rentals.

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Amazing Delightful Affordable


07-02-2024

Adam Ritchie
  United Kingdom

Very bad experience with this company. They show you fake pictures of the property

I hope people read this and don’t make the same mistake I do.
They rented us a villa in the Palm jumeirah. The villa looked nice in the pictures but in real live was a disaster. Dirty, everything broke, nothing worked, pool was yellow and dirty. When we called the agency they were very rude. They didn’t even speak proper English. They kept us waiting days before sometime showed up. When we looked further we saw that this company has so many bad reviews but they remove the bad ones and make fake people make positive reviews. Please people watch out.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Fake Horrible Incompetent Nasty Scam


07-02-2024

Brett Rheaume
  Germany

5 stars for Deluxe Holiday Homes!

5 stars for Deluxe Holiday Homes’ exceptional service! Booking through their platform was seamless, with prompt and informative communication throughout. The property exceeded our expectations, exactly as described and even better. We’ll definitely be returning customers and wouldn’t hesitate to recommend Deluxe Holiday Homes to friends and family. In fact, I’ve already shared the property listing with several close friends!

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Amazing Impressive Trustworthy Clean


06-02-2024

Mark Van Bergen
  France

Extremely Disappointed with Deluxe Holiday Homes – Our Ruined Holiday Experience in Dubai

I am writing to express my deep frustration and disappointment with the service we received from Deluxe Holiday Homes during our recent vacation in Dubai.

To say that our experience was unsatisfactory would be an understatement. From the moment we arrived at the property, it was clear that the reality did not match the expectations we had based on the booking information. The property did not resemble the appealing pictures we saw online, and it quickly became apparent that the quality did not align with the promised description.

Furthermore, the customer service we encountered during our stay was far from satisfactory. We encountered numerous issues with the property, ranging from cleanliness and maintenance problems to inadequate amenities that were promised in the listing. However, it was the attitude and responsiveness of your customer service team that profoundly disappointed us. We faced a complete lack of assistance when attempting to resolve these issues, and our concerns were met with indifference and disregard.

Our holiday, which was supposed to be a memorable and enjoyable experience, was instead marred by the subpar conditions and the poor service we received from Deluxe Holiday Homes. It deeply saddens me to say that I cannot, in good conscience, recommend your company to anyone looking for accommodation in Dubai.

As customers, we place our trust in companies like yours to provide reliable and pleasant experiences. Regrettably, Deluxe Holiday Homes not only failed to fulfill its promises, but it also disregarded our concerns and provided an overall experience that fell well short of our expectations.

In light of our unpleasant encounter, I kindly request that you take this matter seriously and address the issues we faced during our stay. Rectifying the situation and ensuring that future guests need to be very carefully when they book with Deluxe Holiday Homes.

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03-02-2024

Joc Yardley
  United Arab Emirates

Spent an amazing vacation

Spent great vacation at Deluxe Holiday Homes apartment! The apartment felt like a cozy haven, impeccably clean and beautifully designed. The staff was very kind. Thanks to them, my stay was wonderful. Highly recommend Deluxe Holiday Homes for a warm and memorable getaway!

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Amazing Clean


02-02-2024

Tyron Niles
  Qatar

Very good experience! Spent a weekend with my family

Very good experience! Spent a weekend with my family exploring the wonders of Dubai. The location and helpful staff made our stay memorable. Already looking forward to returning next year for another vacation!

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Advisable Friendly Professional


30-01-2024

Mirtha Wineman
  Argentina

Absolutely delighted delighted with my stay at the apartment

Absolutely delighted with my stay at the apartment at the apartment, and it’s all thanks to the excellent service provided by Hafiz. His kindness, humility, and utmost cooperation made my experience truly exceptional. I wholeheartedly recommend and look forward to returning. Thank you!

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Excellent Clean Affordable


26-01-2024

Haik
  United Arab Emirates

Palm Villa Villa Stay

We recently stayed at a villa on Palm Jumeirah with our family and had a great time. The villa was comfortable and well-located, offering beautiful views. The staff were friendly and helpful, making our stay smooth. We especially enjoyed the beach access. Overall, it was a satisfying experience and we’d happily return

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Convenient Affordable


27-12-2023

Sherif
  Egypt

Unforgettable Experiences

I had a wonderful experience staying at a Deluxe Holiday Homes apartment in Dubai Marina. The apartment was very modern and well-equipped, with a great balcony overlooking the marina. The staff were very friendly and helpful. I would highly recommend Deluxe Holiday Homes to anyone visiting Dubai.

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Excellent


12-12-2023

PM
  United Kingdom

Feels like day light robbery

Would have given zero stars if I could, after the experience I’ve had. Service team forgot to inform the building about my check-in and I was left stranded after lengthy travel. After two hours of trying to show the building supervisor my reservation confirmation and full payment confirmation, I had no luck. At 2:30am I then checked into a different nearby hotel. After four days of trying to get some redressal from the Deluxe Holiday Homes team, their compensation was a late checkout; a complete mockery. I have been charged for the night I didn’t even stay at the apartment; I have been told it will not be refunded to me, let alone any compensation for the hassle and the expenses I had to incur for alternate accommodation in the early hours of the morning. Would definitely not use this company again. No empathy from the team and no proactive communication despite the horrendous experience.

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Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


09-11-2023

Raju
  United Arab Emirates

Worst services

It is an utter disappointment and really a bad experience for us. We booked a villa at the palm and their lots of maintenance issue. But there lots of issues especially with the A/c’s, lights, cooking range etc. The worst part is no one is bothered to answer our calls. We continuously called them but no answer at all. It was horrifying experience.
Please don’t choose Delux holiday homes and ruin your holiday.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Terrible Unprofessional


10-08-2023

Klaus-Rainer Fabi
  Austria

Rental Experience with Villa on Palm Jumeirah

A single disappointment!!! The only thing that is “Magnificent” about this villa is the ignorance with which the rental agency treats more than justified complaints and obvious defects that we have documented in writing and with photos and videos already on the 1st day of arrival.

No wonder that there were no pictures of the outdoor areas so important in dubai in the offer. The sunbeds and tables/seats were completely rotten, upholstery filthy and torn. No umbrella available and the beach area that belonged to the villa completely neglected with old broken chairs and rotten fishing nets.
As if what was not enough discomfort, the property and the entire property was besieged by more than 10 stray and feral cats….die already almost demonstratively all lie and seating furniture in seizure had. Accordingly, it smelled in the near environment. No place where you want your 10-month-old baby carefree crawling on the floor.

We have politely pointed out these considerable abuses several times and clearly communicated that we have to cancel the 10-day and very expensive rental period under these circumstances.
Our request for at least a partial refund of the costs for the reasons described was tiredly smiled at and consistently ignored. More than 18k euros pointlessly paid by us for a condition that would never have been expected in this form and which would certainly be seen by any reasonably experienced international guest with appropriate claim to a luxury villa on the palm just the same.

Because we find this complete ignorance of proven significant deficiencies simply brazen and impudent, and us here a significant economic damage has arisen, without any input from the rental agency we consider it our duty to subsequent guests to these abuses and to draw their own conclusions.
For us one of the most disappointing travel experiences we have had.
K. Fabi

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Dirty Disappointing Unpleasant Not Client-oriented


14-01-2023

Hussain
  United Kingdom

Safi apartments, town square

Terrible experience with Deluxe Home for Safi Apartment in Townsquare. Absolutely freezing and the ac for heating blows more cold air out. I have a little baby and had to buy a radiator. It’s boiling hot outside but freezing inside. There has to be a fault with the ac as it doesn’t make sense. Complained to Deluxe Homes so many times but the just go round and round in circles. The gas cuts off randomly too. No hot water for the kitchen sink. Had to wash things in the bathroom. Gaining access to the building was also a nightmare. The security will not allow the access cards to work because Deluxe Homes haven’t sent legal paperwork to NSHAMA for them to give authority to security to allow you stay. Every time I went out I would have to wait for security or enter with a delivery driver which is just unacceptable. Just an awful experience and they won’t give your money back either so you can’t move to find another place. Therefore, are stuck to stay in a place where the services aren’t working.

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Disappointing Unprofessional Unreliable Untrustworthy Not Client-oriented


14-01-2023

walid Bitar
  United Arab Emirates

untrustworthy

BEWARE !!! before giving your property to Deluxe Homes, twice they rented the property without reflecting it on the system and i only got to know because i requested an owner stay, and to my surprise there was a tenant already in the apartment. i tried to cancel the contract with them and they wanted me to HONOR the 3 months termination clause … the manager replied to my email 9 days later without 1 word of apology and still they did not cancel DTCM agreement so that i cannot use another company and threatened to take legal actions against me ! shocking Behavior !

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Disappointing Fraudulent Untrustworthy


04-08-2022

Hannah |   Verified
  United Arab Emirates

Delightful

The employees at this excellent law firm were very competent. I asked a question concerning a few issues I’m encountering. They were really helpful, answering quickly, and giving me all the details I needed.

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Attentive Optimal


30-06-2022

Rahim |   Verified
  United Arab Emirates

Good

With our family, we stayed in a villa in Palm and were quite pleased with the service. The villa appeared to be exactly as depicted in the photographs supplied to my husband. The pool was heated and cleaned on a regular basis, and the kitchen was well-stocked. Kinds had a great time. Thank you so much for the wonderful time we had. We will undoubtedly return in the near future:)

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Attentive Fantastic


27-05-2022

Luca
  Italy

Bad experience as landlord

I had very bad experience with Deluxe Homes. If you are landlord looking to short lease your apartment, I suggest you to stay very far from this company. Many issue in their operations (i.e., booking issues, complains from customers). I literally had to check every week what they were doing and provide them indications, to avoid mistaks. Once I decided that was enough and asked to terminate the contract, they become very hostile, refusing to handover the property in the right conditions (lamp broken that they wanted to replace with a cheap lamp, internet connection not close, broken items, etc..) and refused to pay the amount that was due. I hope the post can be helpful for people that are considering to give them the property for short-term lease. Do not do it, you will regret it big time.

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Disappointing


21-05-2022

Mariam V.
  United Arab Emirates

Palm Villa Stay!

We stayed in a villa in Palm with our family and very happy and satisfied with the service. The villa looked exactly as in the pictures sent to my husband. The pool was heated and being regularly cleaned , kitchen was full of necessities . Kinds had a lot of fun. Thank you very much for the beautiful experience we had. We will definitely be back soon :)

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Amazing Pleasant Clean


25-04-2022

Herman Hessing
  Netherlands

Terrible organisation

On November 2, 2021, I booked an apartment through Airbnb for 4 golfers for the period from January 5 to January 26, 2022 in Dubai at Deluxe Holiday Homes Dubai.

A nice apartment where the boys could stay perfectly for three weeks of training and a golf tournament in Dubal. At least that’s what it looked like on the Airbnb website

They arrived there on January 6th and when they arrived at the apartment it turned out to be an old Gibus mess, unlike the photos on the website and the description. Besides that it is very filthy and the front door cannot even be locked because there is no key to fit it. Furthermore, many of the daily items such as dishcloths, normal amount of cutlery, glasses, etc. are missing.
In particular, that the apartment is filthy (mold on the ceiling, dirty glasses, gunk on the walls, etc. It is of course a problem that it could not even be locked and therefore safety could not be guaranteed in any way. they had to put a bench in front of the door to barricade him. days to discuss until a suitable solution would be offered. Although they sent a cleaning crew to go through it with the French battle, the rest of the problem was still not solved. The apartment is in need of a thorough renovation instead of a cleaning. They also indicated that they would like to compensate us for the 1st days with a discount of 50%. But that was not the solution. It is just not at all what we order d and dirty and unsafe into the bargain. We therefore left after 1 night to another accommodation nearby.

I then submitted the problem to Airbnb, who thoroughly investigated the problem within 24 hours and solved it exceptionally correctly and gave us a decent refund. In short, a big compliment regarding Airbnb’s service, but a terrible experience regarding Deluxe Holiday Homes Dubai. Stay out of there.

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Well-located

Awkward Dirty Unpleasant Untrustworthy Not Client-oriented









20-01-2022

Eugene |   Verified
  Germany

Perfect!

When I was on a vacation in the UAE, I stayed at one of the studio apartments provided by this amazing company. The apartment was extremely clean and so comfortable. Moreover, its price was so reliable!

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Perfect Reliable Clean


05-08-2021

Mitchell |   Verified
  United Arab Emirates

Comfortable

I have called them as my friend wants to spend vacations here, I asked about their prices and the facilities all were fantastic, it was clean, comfortable as I have visited here too, so I can say this.

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Inexpensive Clean


03-06-2021

Jerusha |   Verified
  United Arab Emirates

Great prices provided

I checked out the holiday homes provided by this company. I was really amazed by the perfect locations and the amazing prices provided as well. So satisfied with my experience!

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Perfect Affordable


26-05-2021

Novah |   Verified
  Italy

Superb!!

My experience with this organization was really perfect! I booked a furnished apartment with them as I wanted to spend my vacation in the UAE. I was really surprised by the cleanliness of the apartment. Moreover, all the facilities were available for me. Also, their prices are really affordable.

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Convenient Affordable


13-04-2021

Isla |   Verified
  United Arab Emirates

Safe

As my sister had a plan to visit me here in UAE, I booked a Deluxe Holiday home, for family vacations we all enjoyed there, I will suggest this company to family and friends who want some safe and nice location to spend their holidays.

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Excellent Fantastic Perfect


08-04-2021

Diana |   Verified
  United Arab Emirates

Excellent prices

I was wondering where should I go for my next vacation, then I heard about this organization. I opened the website to find out about these amazing properties!! They’re offering pretty amazing and breathtaking properties for holiday rentals! Moreover, the prices are really excellent and so affordable!

ADVANTAGESDISADVANTAGES

Excellent Affordable


30-03-2021

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Reviews
Liga
  Latvia

Disappointing

It was planned to visit family- Sea and Palm Jumeirah Views Just Steps from the Beach 2BR, Sadaf 6 , JBR by Deluxe Holiday Homes

It is very disappointing that only part of the prepaid amount was refunded. We were really looking forward to traveling and spending time there with our family. We waited until the very last moment to see if the global situation and the circumstances in Dubai would improve, but unfortunately our flight was cancelled, which was completely beyond our control.

What makes this situation even more disappointing is that all the other services we had booked for this trip – even those that were officially non-refundable, were refunded to us in full. In such circumstances, we expected more understanding and flexibility from the apartment management. Unfortunately, the decision to return only a partial refund left a very negative impression.

ADVANTAGESDISADVANTAGES

Unprofessional Unreliable Untrustworthy


12-03-2026

Rebecca R
  Australia

Just wanted to warn others before booking.

If anyone is considering booking with Deluxe Holiday Homes in Dubai — seriously, think twice. We had nonstop issues from day one: toilets that didn’t flush, hot water running out after 10 minutes, electrical breakers tripping constantly, and a dishwasher that literally caused the power to blow. They replaced it with a used one that was also broken.

We had ONE access card for the whole family for weeks, and when we finally got a second one it didn’t work either. Their communication is a mess — every day you get a new rep who hasn’t read anything and just repeats the same questions.

The whole experience was stressful and honestly nothing like the “luxury” they advertise.

ADVANTAGESDISADVANTAGES

Well-located

Dirty Disappointing Dishonest Incompetent Unprofessional Unreliable






01-12-2025

Johnny Murphy
  United Kingdom

Holliday from hell

⭐ 1 Star – A Holiday from Hell with Deluxe Homes Dubai

Where do I even begin? We stayed with Deluxe Homes Dubai from the 3rd to the 12th of October, and it was honestly the worst holiday experience of our lives. What was supposed to be a relaxing getaway turned into a complete nightmare from the moment we walked in.

We arrived tired and ready to unwind — only to find that our main bedroom shower was broken, with a gaping hole in it and a big old sign saying “Please do not use.” It clearly hadn’t just happened recently — it looked like it had been like that for weeks! So, we had no working shower, and were forced to share a tiny ensuite in my son’s room, waiting around every morning for him to finish so we could clean ourselves.

The problems just kept piling up:
• No curtains in my son’s bedroom.
• Broken lights in ours that we couldn’t turn off.
• Curtains in our bedroom that wouldn’t open properly.
• And then — the final straw — water started leaking through the ceiling!

Instead of enjoying our holiday, we spent it living in a building site. On Monday, we had builders in the apartment all day, and when they finally left, they left dust, tools, and mess everywhere. Then the air conditioning men showed up at 10 PM, clattering around while we tried to rest. Just when we thought it couldn’t get any worse, we got phone calls at 11:30 PM and nearly midnight from the company. No peace, no privacy, no rest.

After five miserable days, they finally moved us to another apartment — but the nightmare didn’t stop there. Now that we’re home, they’ve decided to deduct money from our deposit, claiming we lost a car entry key from the new apartment.

Their idea of compensation? A laughable 500 dirhams, which wouldn’t even buy you a proper dinner in Dubai. This after we paid them over 8,100 dirhams for what can only be described as a holiday from hell.

Deluxe Homes Dubai should be ashamed of how they treat paying guests.
If you value your time, money, and sanity — stay as far away from this company as you possibly can.
Worst. Experience. Ever.

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25-10-2025

Zadjona Baykur
  Albania

We where left outside the apartment with no support

We where left outside with the card not working, they responded very late. Gave us 10000 different codes none of which worked. We where left outside with the kids. Very bad in all senses.

ADVANTAGESDISADVANTAGES

Awkward Dirty Disappointing Dishonest Horrible Incompetent Not Client-oriented


14-04-2025

Brian
  Colombia

Disgustingly Dirty

Let me share my recent experience.

A Charming 1 Bedroom apartment is not charming after all. We booked for a 3nights stay.

This Charming 1BR apartment is in Bahar JBR.

Their picture in the booking website is really eye catching and very pleasant. When you book a hotel, the things you consider is pleasant, peaceful, convenient and comfortable.

Check in is at 2pm. We arrived at 3pm. When i called the customer service, i was told that the cleaning schedule is tight and their on their way.

But cmon, who will want to wait and stay in such kind of mess. Shame cannot share pictures in here.

We did not stay because we have a child with us and we cannot wait until who knows when. When i asked for a refund they refused and offer late check out instead. Like you want to leave already, so why keep you with the messy place.

What they couldve have done is to offer a another unit with the same price. It is around 2400 aed.

Shame. Realy shamefull. What a waste of money, time and energy.

So im not the only one who has experienced with Deluxe Holiday Home.

Lets be mindful next time while booking. Pictures in the booking site are not always true and correct.

ADVANTAGESDISADVANTAGES

Badly-located Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Messy Miserable Misleading Ridiculous Scam Terrible Unfavorable Unpleasant Unreliable Untrustworthy Expensive Not Client-oriented Nasty









09-01-2025

Mohamed Mazen
  United Arab Emirates

I deeply regret my decision to stay at a property managed by Deluxe Holiday Homes

I deeply regret my decision to stay at a property managed by Deluxe Holiday Homes. While the loft I rented for two months seemed promising, my experience with their customer service and ethics left me disappointed and appalled.

Upon moving out, I accidentally forgot an entire drawer containing my sportswear. Being an organized person, I know everything was neatly stored in one place. I promptly contacted the company and was told my belongings were in their lost and found department. However, when I went to collect them, five valuable items were missing, the most expensive and cherished pieces of my sportswear collection, which I had purchased from Italy.

Despite providing detailed descriptions, including the colors and brands of the missing items, the staff claimed that what they returned was all they found. It’s hard to believe this explanation, as the missing items were the most valuable in the collection. This raises serious questions about trust and security, especially from a company that charges premium prices for their accommodations.

I understand it was my mistake to forget my belongings, but I expected a well-known and reputed company to handle the situation with more professionalism and integrity. Instead, I was left with a sense of loss and betrayal.

I urge anyone considering Deluxe Holiday Homes to be cautious. My experience has taught me that their promises of high standards and reliable service fall far short when it truly matters. I will never stay with them again, and I hope my review serves as a warning to others.

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30-11-2024

Suliman
  Saudi Arabia

اسوء شركة بالعالم

لو مابقى الا هاذي الشركة انتبهو تتعاملون معهم مايثبتون على كلام قبل الدفع بيبنونلك انهم افضل شركة ممكن تتعامل معها وبعد ماتدفع راح تتبهذل بهذله مب طبيعيه دفعت حق٤ايام وبعد الدفع قالو مانقدر نعطيك٤ايام راح نعطيك٣ايام ومتفق معهم ادخل القى السرير الاضافي موجود ودخلت مالقيته وعطلوني ٣ساعات يقولون شوي ونجي شوي ونجي ومحد جا واضطريت انوم على الارض واتفقنا اطلع للشقة ثانيه بعد الغلط اللي هم سووه دفعوني حق اربع ايام والشقة محجوزه بالمقابل تشك اوت الساعه ١ الظهر وبعد ماسكنت وجا اخر يوم بلغوني تطلع الساعه ١١ وتشك ان الشقة الثانية٢الظهر! بس عادي انك تحط شنطتك بالشقة الثانية وانت عاد دبر نفسك لين ٢! مع ان الشقه الثانيه اصغر انتبهو منهم لحد يتعامل معهم بتكره السفره بسبتهم لو فيه اقل من نجمة كان قيمتهم اقل

ADVANTAGESDISADVANTAGES

Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Not Tasty Repulsive


16-11-2024

Polly
  United Arab Emirates

Renting

We just rented long term appartment and Thamjeed met and greet us to the apartment! He was extremely professional,attentive and caring ! We would highly recommend Thamjeed to any other potential clients
Insured he was exellent. Polly

ADVANTAGESDISADVANTAGES

Efficient Excellent


06-10-2024

Mehdi
  United Kingdom

I had the most horrible experience with this host. I booked a room for 7 nights .

I had the most horrible experience with this host. I booked a room for 7 nights . The room didn’t look like anything in the photos. The bed linen was dirty and awful. There were infect crawling everywhere .
Please make sure you read all the reviews before making any bookings with this host.

ADVANTAGESDISADVANTAGES

Dangerous


28-08-2024

Howard Drew
  United Kingdom

What a stunning retreat!

What a stunning retreat! The ambiance was incredibly cozy, and we adored the charming decor and furniture. The arrival and check-out process were seamless, and to our delight, the place was ready for us a couple of hours ahead of schedule. The spacious bedrooms and open layout upstairs were a highlight, and the balcony view was simply breathtaking! Thank you once again for providing such a wonderful experience.

ADVANTAGESDISADVANTAGES

Advisable Amazing Convenient Clean


15-03-2024

Ardon Dunner
  Poland

Our stay was perfect!

Our stay was situated in an excellent location. Apartment was clean, attractive, and equipped with amenities. Being just a short walk from the beach made it convenient for us to enjoy daily outings. The manager, was truly exceptional. Any addressed questions or concerns we had solved promptly and with a high level of professionalism, knowledge, and friendliness. We’re already planning to return next year for an extended stay. Highly recommend!

ADVANTAGESDISADVANTAGES

Amazing Convenient Clean Client-oriented


05-03-2024

Jocelin Kretz
  Canada

The apartment was stunning

The apartment was exceptionally clean and just as stunning as the pictures portrayed. The views were truly breath-taking! Upon entering, the apartment exuded a positive and cozy atmosphere. I am definitely planning to return for another visit. This experience was nothing short of amazing! It’s easily the best place I’ve ever stayed in Dubai!

ADVANTAGESDISADVANTAGES

Amazing Perfect Professional


27-02-2024

Vita Surkamer
  Costa Rica

This was an amazing place

This was an amazing place for our family! We had so much fun, creating lasting memories together. The house itself was beautiful, and any issues we encountered were promptly taken care of by the attentive staff. We can’t say enough about this excellent property. Thank you!

ADVANTAGESDISADVANTAGES

Amazing Attentive Cooperative Clean


26-02-2024

Alissa Zendejas
  Argentina

The apartment from Deluxe Holiday Homes was absolutely immaculate

The apartment from Deluxe Holiday Homes was absolutely immaculate, and it had everything we needed and more. The layout was perfect for our needs, and we especially enjoyed the stunning view. The only minor recommendations we have would be to make the thermostat adjustment a bit easier. However, these were minor details in an otherwise flawless experience. We would absolutely love to stay at this property again in the future.

ADVANTAGESDISADVANTAGES

Advisable Remarkable Safe


22-02-2024

Blasco Galvan
  Finland

We really enjoyed our stay

We really enjoyed our stay at Deluxe Holiday Homes. Checking in was a breeze, and the space was impeccably clean.Overall, a fantastic experience!

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Clean Affordable


19-02-2024

Mendel Banta
  Denmark

Our experience with Deluxe Holiday Homes

Our first experience renting holiday home was flawless from start to finish with Deluxe Holiday Homes. We highly recommend them as they were incredibly helpful and made the entire process hassle-free. Their customer service was exceptional, and we can’t speak highly enough of them. A truly good experience!

ADVANTAGESDISADVANTAGES

Attentive Convenient Client-oriented


16-02-2024

Jodell Estabrook
  Czech Republic

Our stay was excellent

Our stay was excellent from start to finish. We cherished every moment of our vacation. The home was situated in the perfect location for a family getaway, with easy access to both the beach and downtown area. The house was well-equipped and maintained in excellent condition. The description provided was accurate, and Deluxe Holiday Homes went above and beyond, providing valuable tips and recommendations for exploring the area. We couldn’t have asked for a better experience!

ADVANTAGESDISADVANTAGES

Attentive Convenient Affordable


14-02-2024

Concetta Mcgrone
  Bulgaria

Our stay at Deluxe Holiday Homes was absolutely outstanding!

Our stay at Deluxe Holiday Homes was absolutely outstanding! The apartment we rented was not only beautiful but also incredibly comfortable for spending the holidays with our family. The location was stunning and convenient, adding to the overall experience. We were thoroughly impressed with the professionalism of the staff we interacted with; their service was truly delightful. Our time at the apartment was nothing short of memorable and special, and we’re eagerly looking forward to returning!

ADVANTAGESDISADVANTAGES

Amazing Professional Clean Client-oriented


12-02-2024

Ignace Holliday
  Austria

Deluxe Holiday Homes provided great options for our stay

Deluxe Holiday Homes provided great options for our stay, and we thoroughly enjoyed it. Working with them was a breeze, and their customer service was quick to respond. Highly recommended!

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Reliable


09-02-2024

Benita Selby
  Brazil

This property is absolutely awesome!

This property is absolutely awesome! The view is stunning, and it’s wonderfully quiet, perfect for families with small children. The kitchen is well stocked. We’ll definitely be returning for another stay. Thanks, Deluxe Holiday Homes!

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Amazing


09-02-2024

Emilio Walton
  Germany

Very Nice!

The accommodations were not only very nice but also impeccably clean. The kitchen was well-appointed, making meal preparations a breeze. Any questions or issues I had were promptly addressed, with responses coming in less than an hour. The communication throughout our stay was excellent. I would highly recommend this place to anyone!

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Full Service


08-02-2024

Shantel Praino
  Germany

I absolutely adored this place!

I absolutely adored this place! The decor exceeded my expectations, and the building was situated in a lovely, convenient neighbourhood. Parking was a breeze, and the unit had absolutely everything we could have possibly needed. I can’t wait to come back and stay here again!

ADVANTAGESDISADVANTAGES

Convenient Optimal Safe Satisfying Trustworthy


08-02-2024

Savanna Kuney
  France

Delighted stay

This was our first time renting with Deluxe Holiday Homes, and it was a fantastic experience. The service was professional and exceeded our expectations. We were thoroughly impressed and will definitely use them again for future rentals.

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Amazing Delightful Affordable


07-02-2024

Adam Ritchie
  United Kingdom

Very bad experience with this company. They show you fake pictures of the property

I hope people read this and don’t make the same mistake I do.
They rented us a villa in the Palm jumeirah. The villa looked nice in the pictures but in real live was a disaster. Dirty, everything broke, nothing worked, pool was yellow and dirty. When we called the agency they were very rude. They didn’t even speak proper English. They kept us waiting days before sometime showed up. When we looked further we saw that this company has so many bad reviews but they remove the bad ones and make fake people make positive reviews. Please people watch out.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Fake Horrible Incompetent Nasty Scam


07-02-2024

Brett Rheaume
  Germany

5 stars for Deluxe Holiday Homes!

5 stars for Deluxe Holiday Homes’ exceptional service! Booking through their platform was seamless, with prompt and informative communication throughout. The property exceeded our expectations, exactly as described and even better. We’ll definitely be returning customers and wouldn’t hesitate to recommend Deluxe Holiday Homes to friends and family. In fact, I’ve already shared the property listing with several close friends!

ADVANTAGESDISADVANTAGES

Amazing Impressive Trustworthy Clean


06-02-2024

Mark Van Bergen
  France

Extremely Disappointed with Deluxe Holiday Homes – Our Ruined Holiday Experience in Dubai

I am writing to express my deep frustration and disappointment with the service we received from Deluxe Holiday Homes during our recent vacation in Dubai.

To say that our experience was unsatisfactory would be an understatement. From the moment we arrived at the property, it was clear that the reality did not match the expectations we had based on the booking information. The property did not resemble the appealing pictures we saw online, and it quickly became apparent that the quality did not align with the promised description.

Furthermore, the customer service we encountered during our stay was far from satisfactory. We encountered numerous issues with the property, ranging from cleanliness and maintenance problems to inadequate amenities that were promised in the listing. However, it was the attitude and responsiveness of your customer service team that profoundly disappointed us. We faced a complete lack of assistance when attempting to resolve these issues, and our concerns were met with indifference and disregard.

Our holiday, which was supposed to be a memorable and enjoyable experience, was instead marred by the subpar conditions and the poor service we received from Deluxe Holiday Homes. It deeply saddens me to say that I cannot, in good conscience, recommend your company to anyone looking for accommodation in Dubai.

As customers, we place our trust in companies like yours to provide reliable and pleasant experiences. Regrettably, Deluxe Holiday Homes not only failed to fulfill its promises, but it also disregarded our concerns and provided an overall experience that fell well short of our expectations.

In light of our unpleasant encounter, I kindly request that you take this matter seriously and address the issues we faced during our stay. Rectifying the situation and ensuring that future guests need to be very carefully when they book with Deluxe Holiday Homes.

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03-02-2024

Joc Yardley
  United Arab Emirates

Spent an amazing vacation

Spent great vacation at Deluxe Holiday Homes apartment! The apartment felt like a cozy haven, impeccably clean and beautifully designed. The staff was very kind. Thanks to them, my stay was wonderful. Highly recommend Deluxe Holiday Homes for a warm and memorable getaway!

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Amazing Clean


02-02-2024

Tyron Niles
  Qatar

Very good experience! Spent a weekend with my family

Very good experience! Spent a weekend with my family exploring the wonders of Dubai. The location and helpful staff made our stay memorable. Already looking forward to returning next year for another vacation!

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Advisable Friendly Professional


30-01-2024

Mirtha Wineman
  Argentina

Absolutely delighted delighted with my stay at the apartment

Absolutely delighted with my stay at the apartment at the apartment, and it’s all thanks to the excellent service provided by Hafiz. His kindness, humility, and utmost cooperation made my experience truly exceptional. I wholeheartedly recommend and look forward to returning. Thank you!

ADVANTAGESDISADVANTAGES

Excellent Clean Affordable


26-01-2024

Haik
  United Arab Emirates

Palm Villa Villa Stay

We recently stayed at a villa on Palm Jumeirah with our family and had a great time. The villa was comfortable and well-located, offering beautiful views. The staff were friendly and helpful, making our stay smooth. We especially enjoyed the beach access. Overall, it was a satisfying experience and we’d happily return

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Convenient Affordable


27-12-2023

Sherif
  Egypt

Unforgettable Experiences

I had a wonderful experience staying at a Deluxe Holiday Homes apartment in Dubai Marina. The apartment was very modern and well-equipped, with a great balcony overlooking the marina. The staff were very friendly and helpful. I would highly recommend Deluxe Holiday Homes to anyone visiting Dubai.

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Excellent


12-12-2023

PM
  United Kingdom

Feels like day light robbery

Would have given zero stars if I could, after the experience I’ve had. Service team forgot to inform the building about my check-in and I was left stranded after lengthy travel. After two hours of trying to show the building supervisor my reservation confirmation and full payment confirmation, I had no luck. At 2:30am I then checked into a different nearby hotel. After four days of trying to get some redressal from the Deluxe Holiday Homes team, their compensation was a late checkout; a complete mockery. I have been charged for the night I didn’t even stay at the apartment; I have been told it will not be refunded to me, let alone any compensation for the hassle and the expenses I had to incur for alternate accommodation in the early hours of the morning. Would definitely not use this company again. No empathy from the team and no proactive communication despite the horrendous experience.

ADVANTAGESDISADVANTAGES

Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


09-11-2023

Raju
  United Arab Emirates

Worst services

It is an utter disappointment and really a bad experience for us. We booked a villa at the palm and their lots of maintenance issue. But there lots of issues especially with the A/c’s, lights, cooking range etc. The worst part is no one is bothered to answer our calls. We continuously called them but no answer at all. It was horrifying experience.
Please don’t choose Delux holiday homes and ruin your holiday.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Terrible Unprofessional


10-08-2023

Klaus-Rainer Fabi
  Austria

Rental Experience with Villa on Palm Jumeirah

A single disappointment!!! The only thing that is “Magnificent” about this villa is the ignorance with which the rental agency treats more than justified complaints and obvious defects that we have documented in writing and with photos and videos already on the 1st day of arrival.

No wonder that there were no pictures of the outdoor areas so important in dubai in the offer. The sunbeds and tables/seats were completely rotten, upholstery filthy and torn. No umbrella available and the beach area that belonged to the villa completely neglected with old broken chairs and rotten fishing nets.
As if what was not enough discomfort, the property and the entire property was besieged by more than 10 stray and feral cats….die already almost demonstratively all lie and seating furniture in seizure had. Accordingly, it smelled in the near environment. No place where you want your 10-month-old baby carefree crawling on the floor.

We have politely pointed out these considerable abuses several times and clearly communicated that we have to cancel the 10-day and very expensive rental period under these circumstances.
Our request for at least a partial refund of the costs for the reasons described was tiredly smiled at and consistently ignored. More than 18k euros pointlessly paid by us for a condition that would never have been expected in this form and which would certainly be seen by any reasonably experienced international guest with appropriate claim to a luxury villa on the palm just the same.

Because we find this complete ignorance of proven significant deficiencies simply brazen and impudent, and us here a significant economic damage has arisen, without any input from the rental agency we consider it our duty to subsequent guests to these abuses and to draw their own conclusions.
For us one of the most disappointing travel experiences we have had.
K. Fabi

ADVANTAGESDISADVANTAGES

Dirty Disappointing Unpleasant Not Client-oriented


14-01-2023

Hussain
  United Kingdom

Safi apartments, town square

Terrible experience with Deluxe Home for Safi Apartment in Townsquare. Absolutely freezing and the ac for heating blows more cold air out. I have a little baby and had to buy a radiator. It’s boiling hot outside but freezing inside. There has to be a fault with the ac as it doesn’t make sense. Complained to Deluxe Homes so many times but the just go round and round in circles. The gas cuts off randomly too. No hot water for the kitchen sink. Had to wash things in the bathroom. Gaining access to the building was also a nightmare. The security will not allow the access cards to work because Deluxe Homes haven’t sent legal paperwork to NSHAMA for them to give authority to security to allow you stay. Every time I went out I would have to wait for security or enter with a delivery driver which is just unacceptable. Just an awful experience and they won’t give your money back either so you can’t move to find another place. Therefore, are stuck to stay in a place where the services aren’t working.

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional Unreliable Untrustworthy Not Client-oriented


14-01-2023

walid Bitar
  United Arab Emirates

untrustworthy

BEWARE !!! before giving your property to Deluxe Homes, twice they rented the property without reflecting it on the system and i only got to know because i requested an owner stay, and to my surprise there was a tenant already in the apartment. i tried to cancel the contract with them and they wanted me to HONOR the 3 months termination clause … the manager replied to my email 9 days later without 1 word of apology and still they did not cancel DTCM agreement so that i cannot use another company and threatened to take legal actions against me ! shocking Behavior !

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Disappointing Fraudulent Untrustworthy


04-08-2022

Hannah |   Verified
  United Arab Emirates

Delightful

The employees at this excellent law firm were very competent. I asked a question concerning a few issues I’m encountering. They were really helpful, answering quickly, and giving me all the details I needed.

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Attentive Optimal


30-06-2022

Rahim |   Verified
  United Arab Emirates

Good

With our family, we stayed in a villa in Palm and were quite pleased with the service. The villa appeared to be exactly as depicted in the photographs supplied to my husband. The pool was heated and cleaned on a regular basis, and the kitchen was well-stocked. Kinds had a great time. Thank you so much for the wonderful time we had. We will undoubtedly return in the near future:)

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Attentive Fantastic


27-05-2022

Luca
  Italy

Bad experience as landlord

I had very bad experience with Deluxe Homes. If you are landlord looking to short lease your apartment, I suggest you to stay very far from this company. Many issue in their operations (i.e., booking issues, complains from customers). I literally had to check every week what they were doing and provide them indications, to avoid mistaks. Once I decided that was enough and asked to terminate the contract, they become very hostile, refusing to handover the property in the right conditions (lamp broken that they wanted to replace with a cheap lamp, internet connection not close, broken items, etc..) and refused to pay the amount that was due. I hope the post can be helpful for people that are considering to give them the property for short-term lease. Do not do it, you will regret it big time.

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Disappointing


21-05-2022

Mariam V.
  United Arab Emirates

Palm Villa Stay!

We stayed in a villa in Palm with our family and very happy and satisfied with the service. The villa looked exactly as in the pictures sent to my husband. The pool was heated and being regularly cleaned , kitchen was full of necessities . Kinds had a lot of fun. Thank you very much for the beautiful experience we had. We will definitely be back soon :)

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Amazing Pleasant Clean


25-04-2022

Herman Hessing
  Netherlands

Terrible organisation

On November 2, 2021, I booked an apartment through Airbnb for 4 golfers for the period from January 5 to January 26, 2022 in Dubai at Deluxe Holiday Homes Dubai.

A nice apartment where the boys could stay perfectly for three weeks of training and a golf tournament in Dubal. At least that’s what it looked like on the Airbnb website

They arrived there on January 6th and when they arrived at the apartment it turned out to be an old Gibus mess, unlike the photos on the website and the description. Besides that it is very filthy and the front door cannot even be locked because there is no key to fit it. Furthermore, many of the daily items such as dishcloths, normal amount of cutlery, glasses, etc. are missing.
In particular, that the apartment is filthy (mold on the ceiling, dirty glasses, gunk on the walls, etc. It is of course a problem that it could not even be locked and therefore safety could not be guaranteed in any way. they had to put a bench in front of the door to barricade him. days to discuss until a suitable solution would be offered. Although they sent a cleaning crew to go through it with the French battle, the rest of the problem was still not solved. The apartment is in need of a thorough renovation instead of a cleaning. They also indicated that they would like to compensate us for the 1st days with a discount of 50%. But that was not the solution. It is just not at all what we order d and dirty and unsafe into the bargain. We therefore left after 1 night to another accommodation nearby.

I then submitted the problem to Airbnb, who thoroughly investigated the problem within 24 hours and solved it exceptionally correctly and gave us a decent refund. In short, a big compliment regarding Airbnb’s service, but a terrible experience regarding Deluxe Holiday Homes Dubai. Stay out of there.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Dirty Unpleasant Untrustworthy Not Client-oriented









20-01-2022

Eugene |   Verified
  Germany

Perfect!

When I was on a vacation in the UAE, I stayed at one of the studio apartments provided by this amazing company. The apartment was extremely clean and so comfortable. Moreover, its price was so reliable!

ADVANTAGESDISADVANTAGES

Perfect Reliable Clean


05-08-2021

Mitchell |   Verified
  United Arab Emirates

Comfortable

I have called them as my friend wants to spend vacations here, I asked about their prices and the facilities all were fantastic, it was clean, comfortable as I have visited here too, so I can say this.

ADVANTAGESDISADVANTAGES

Inexpensive Clean


03-06-2021

Jerusha |   Verified
  United Arab Emirates

Great prices provided

I checked out the holiday homes provided by this company. I was really amazed by the perfect locations and the amazing prices provided as well. So satisfied with my experience!

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Novah |   Verified
  Italy

Superb!!

My experience with this organization was really perfect! I booked a furnished apartment with them as I wanted to spend my vacation in the UAE. I was really surprised by the cleanliness of the apartment. Moreover, all the facilities were available for me. Also, their prices are really affordable.

ADVANTAGESDISADVANTAGES

Convenient Affordable


13-04-2021

Isla |   Verified
  United Arab Emirates

Safe

As my sister had a plan to visit me here in UAE, I booked a Deluxe Holiday home, for family vacations we all enjoyed there, I will suggest this company to family and friends who want some safe and nice location to spend their holidays.

ADVANTAGESDISADVANTAGES

Excellent Fantastic Perfect


08-04-2021

Diana |   Verified
  United Arab Emirates

Excellent prices

I was wondering where should I go for my next vacation, then I heard about this organization. I opened the website to find out about these amazing properties!! They’re offering pretty amazing and breathtaking properties for holiday rentals! Moreover, the prices are really excellent and so affordable!

ADVANTAGESDISADVANTAGES

Excellent Affordable


30-03-2021

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