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Customer Experience

Customer Experience

1,197 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Reliable Remarkable Respectable Safe Satisfying Smart Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


Excellent

58%

Great

0%

Average

2%

Poor

2%

Bad

39%

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Description

DAMAC Properties is an Emirati property development company, based in Dubai, in the United Arab Emirates. In January 2015, DAMAC Properties was publicly listed on the Dubai Financial Market. The company operates internationally providing residential, commercial and leisure properties and has presence in the UAE, Saudi Arabia, Qatar, Jordan, Lebanon, Oman, and the United Kingdom.

Products and Services
  • Renting properties
  • Selling properties
  • Buying properties
Location
Contact Details
  • https://www.damacproperties.com
  • +97143731000
  • [email protected]
  • DAMAC Properties Dubai PJSC Barsha Heights Dubai United Arab Emirates
  • Al Barsha Heights (Tecom)
  • Dubai (UAE)
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Reviews

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Latest Reviews
Peggy
  Brazil

Investment

DAMAC has set a new standard for luzury living in Dubai. Investing in DAMAC Properties has been a game-changer. It a smart and fulfilling choice.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Clean Affordable Client-oriented


12-02-2024

Mohamed Abouzayed
  Egypt

Damaac app

As an owner I can not use their app to do any thing. They ddistop complaints over the phone. They use their app and whats app. Whats app each time they put you on hold for more than 30min and to continue a subject their rep starts from beginning. I have a property which I can not add to the app since 1 year each time they did not do their work till next service charge is due at this time they appear and answer you ,there is an outstanding payments we can not continue and keep going like that in loops. It is calling service charge part from the services is to reais a complaint using the app which I can not do

ADVANTAGESDISADVANTAGES

Fake Unpleasant Unprofessional


26-01-2024

Zainab
  Qatar

Impressed with DAMAC

Absolutely delighted with my experience at DAMAC! The attention to detal in their proprties is truly great, offering a blend of luxury and functionality. The team commitment to customer satisfaction is good in every interaction. Highly recommend!

ADVANTAGESDISADVANTAGES

Amazing Excellent Fantastic Full Service Client-oriented


19-01-2024

Daniel
  France

Overall Experience

DAMAC exceeded all my expectations. The stay was amazing! The hotels design, facilities, and service were outstanding. Right from the start, the staff was friendly and professional at damac Maison. They paid attention to every little thing, making my stay unforgettable. It truly defines luxury living!

ADVANTAGESDISADVANTAGES

Advisable Competent Convenient Cooperative Credible Excellent Fantastic Clean Decent Client-oriented


16-01-2024

TAREK YEHIA
  United States

Constant Ignoring attitude from Lake View Tower property Manager Manged by Damac

Dear All,

I called Lake view project property Manager twich today Friday 29th December, 2023 at 8:36 AM and and on Wednesday, December 27, 2023 at 4:23 PM but you did not answer my call, moreover I sent him a text later after 10 minutes asking you to call me back regarding that “Asking about what is the reason that no one from Damac team ever came to clean the outside window glass ” Apartment located in lake view LV/LF/03, but unfortunately I did not receive any response to nether my text message nor calling me back. We regret to inform you that Ignoring people’s calls and messages is very unprofessional behaviour from your staff and it’s constantly keep happening regularly towards any clients seeking or having any observations regarding the service provided by management . I was left with no choice but to escalate the matter to higher management for further action. Regards

ADVANTAGESDISADVANTAGES

Unprofessional





29-12-2023

Danial
  United Kingdom

Damaged all our equipment and travel plans

Damac Maison Distinction
Checked in on 9th November and checked out 19th November.
Please contact me on +44(0)7748886670
I’ve had the worst experience in your hotel and will be going to all media platforms and social platforms to make everyone aware of the bad treatment and the damage caused to my belongings. I’ve started to write reviews on all platforms.
See my review below.
Do not stay at this hotel!! Walked in to the room to find the room was flooded, water was pouring down from the ceiling heavily. All clothes, shoes, iPads, laptops, electrical was destroyed. Everything was destroyed.
Hotel staff came to room and were not able to stop the leak. After this terrible experience the hotel did not do anything to help with the damage caused. Just see the pics I’ve uploaded to this review to see the extent of the damage. The hotel have done nothing to rectify the damage. This has left us with £1000’s of damage. The hotel have caused so much stress and distress. Our clothes were washed and given back to us.
So we’re now out of pocket for £1000’s
Our holiday was ruined as we could not use anything we took with us on holiday. Please do not stay at this hotel as the staff and management were rude and did not assist whatsoever. I never write reviews but unfortunately have had to on this occasion because of the way we were treated and the loss we incurred.
Hope this doesn’t happen to anyone else and hope the hotel will take responsibility for the damage done. I will never be going to this hotel again.

ADVANTAGESDISADVANTAGES

Decent

Awkward Dangerous Dirty Disappointing Dishonest Incompetent Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Not Client-oriented Nasty








22-11-2023

Imran
  Pakistan

Maintenance issues

I live in damac lakeside tower c. I am facing leakage issue since 4 months from upper apartment and damac team is managing it poorly. They dont answer they dont come to check it and they are not able to rectify my issues. The most poor management i have seen in my experience. Poor building quality and poor managemnet.

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Disappointing Incompetent Miserable Misleading Ridiculous Unprofessional Not Client-oriented



09-11-2023

Darsh Gupta
  United Arab Emirates

Great Company and very good service

I had a fantastic time with DAMAC! They really pay attention to the little things and make sure customers are happy. The whole team made everything easy and fun from beginning to end. I totally recommend them if you want great real estate deal! Their expertise and friendly approach made the entire experience even better.

ADVANTAGESDISADVANTAGES

Attentive


30-10-2023

Sana Shabbir
  United Arab Emirates

Pathetic service regarding property handover

Have first time experience with Damac property in Dubai. Oh my God pathetic service I received regarding their property handover. First they delayed project 3 years. N now their poor Damac app creating problem for property handover. Even no staff is there to help me regarding. Only they have concern is about the payment. The other things they Dam care.
Very very bad experience with them. Just waiting n waiting

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27-10-2023

Rani
  India

DAMAC is best!

Damac properties have got your back! It is evolving, luxury developments are consistently springing. Raising service requests from living app, has been designed using the latest technology to make life easy as possible just like how easily i am owner and maintain all the aspects of services seamlessly. Thankyou for being the best in the industry.

ADVANTAGESDISADVANTAGES

Amazing Competent Convenient Credible Efficient Helpful Reliable Trustworthy Professional Full Service Client-oriented


23-10-2023

John
  United Arab Emirates

Exceptional Living and Customer Satisfaction

Choosing Damac means a team is dedicated to providing a exceptional living experience and customer satisfaction. With a history of succesful projects and satisfied clients, they have loyal clients and im happy to be one of them. the assistance provided by all teams are extremely kind and helpful alwaysss

ADVANTAGESDISADVANTAGES

Amazing Cooperative Delightful Efficient Impressive Reliable Sustainable Trustworthy Unique Well-located Client-oriented


20-10-2023

Kim
  United Kingdom

DAMAC always professional

level of professionalism and dedication exhibited by DAMAC team is truly commendable. The attention to detail in the design and construction of the property is remarkable. I recommend to anyone looking for a premium real estate experience and their commitment to delivering excellence.

ADVANTAGESDISADVANTAGES

Amazing Cooperative Credible Efficient Reliable Professional Full Service Client-oriented


18-10-2023

hassan
  United Arab Emirates

Major issues in new delivered homes

I am living in new delivered home that have terrible maintaince issue, electricity troubles, water tank issues, plumbing issues, these people dont know how to build proper housing, and I am having maintaince request almost every week and attended with the least professional team, I am done with this

ADVANTAGESDISADVANTAGES

Badly-located Dangerous Dirty Disappointing Dishonest Fake Horrible Inattentive Miserable Unprofessional Untrustworthy Not Client-oriented


28-09-2023

Maya
  India

Damac-Loams terrible living conditions and customer service

The Damac properties in Arjan are not worth it at all unless you prefer struggling with weekly AC and poor customer service atleast a few time in a SINGLE week. ACs in the corridors of multiple floors are bare working or not working at all, leaving the floors warm and smelly. The floors where they work, atleast one or 2 apartment doors are left open 24/7 for free cooling. No amount of complaining results in action. This unhygienic and unsafe! The customer service is terrible, u can contact loams thru the app at 9am and get a reaponse at 11pm. And a brain dead response. The maintenance is severely poor and no action for months, because Damac doesn’t pay the third party on time. Buildings are very old and as an example, this is the gym door for weeks now

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Disappointing Dishonest Horrible Inattentive Incompetent Unprofessional



25-09-2023

mohamed nour
  United Arab Emirates

worst management ever you will deal with them

– since 5 days i cant park my car inside because they don’t know how to arrange the parking ( they put 2 cars in 1 line for 2 different unit so only 1 car can be in the parking )
– they not replying calls.

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Miserable


22-09-2023

Rajeev Thakur
  United Arab Emirates

Bad customer service

It’s so unfortunate to see that even after making mistakes DAMAc and its employees takes months to resolve it.

I understand that mistakes happen but service industry makes sure to resolve it at the earliest with an apologetic gesture so that they can make the client happy who got troubled due to their mistake but DAMAC is handling is opposite way.
They made a mistake and it’s been 2 months that there is no action even after reaching to their leadership team repeatedly.

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19-09-2023

Serhio
  Poland

It is not luxury service as they said

It is not luxury service as they said, they do not have any service((( After they will get money from you, you will get only problems with Damac because no one help you. I can say more – they will make problems for you like fake bills, problem with documetns, etc.
Never belive in their great marketing because you will get great problems

ADVANTAGESDISADVANTAGES

Fraudulent


19-06-2023

Ahmad
  Dominican Republic

Customer service

In todays Dubai, what the world and people living in Dubai expect from a company at such level is very high. But unfortunately, 9/10 clients visiting their office in barsha heights (customer center), will make it obvious that they are very unprofessional, like there is no system at all. Time taking, keeping clients in dark with their lies. Not to forget, if you are visiting their office, 1 hour will be waiting line for going up and down in the lifts. And btw for a payment of 44 aed, you ll have to visit 5 times. And Loams (damac service charges), they can be easily the worst customer service in uae not only dubai

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Horrible Misleading Rude Unprofessional Unreliable Not Client-oriented


24-04-2023

Wallace Green
  United Kingdom

DAMAC Hills community

I’ve been living here for years now and I gotta say, it’s been an absolute blast! The community is super chill and there’s always something fun going on for my family. They organize some really cool events for us, which is a huge plus in my book. And let me tell you, their services are top-notch! Whenever I’ve had any concerns, they’ve always taken care of it with a lot of care and attention. Overall, I’m just really happy with everything here!

ADVANTAGESDISADVANTAGES

Amazing Convenient Cooperative Delightful Efficient Fast Clean Affordable Full Service Decent Client-oriented


18-04-2023

Arslan
  Russia

Don’t even think about buying in damac

If you want to save your nerves,stay behind these cheaters from Damac. I am really serious. All people that I talked to are non professional. Not only assistants but and high manager too. My friend and I booked and payed advance payments for Damac lagoons in January of 2023. Units 585,584,875. When we came to pay rest of advance payments Sales director Aleksey and his manager Christina said that unfortunately our units were sold. They offered us another units but with another price because the price list grow up. We refused because we had invoices,bookings and gave them 2 days to solve this problem with the price and units. After several days nobody suggested us anything,we came and wrote applications for refund (17.02.23). Relation manager Ramy took applications and promised to give back our money (90 000$) within 1 week. These cheaters after one week dared to delete my friends application through Damac living. All the process of refund is connected with their app. It’s passed more than 1,5 month but we didn’t receive our money. I sent letters to vice president of Damac mr. Adham and still nothing!!! We already gave applications to the lawyers and court. All these irresponsible people still works in Damac. If I don’t get money until 06.04.23 we will go to the court again. All local people that I spoke to said: don’t buy any property in damac. Don’t even think about talking with them.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Terrible Unprofessional Unreliable Not Client-oriented


01-04-2023

Mr Kutas
  United Arab Emirates

Damac is horrible

Everything about Damac properties it’s a total disaster
The owner and engineer should go to prison for such low quality

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Miserable Misleading Ridiculous Scam Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


27-01-2023

Rosa
  Brazil

Amazing customer services

I love paramount hotels… its value of our money… Good environment its nice n clean..well maintained…The best Place in Town. highly recommend it..

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Delightful Excellent Fantastic Friendly Professional Clean Client-oriented


22-01-2023

Phoebe
  United Arab Emirates

Damac Hills superb

Mostly requirements fulfill here . Everything nearby is in budget like supermarket transport ans as well as many things.We feel happy to see there are also so many families live around us .We are one out of them. Good to come here😊

ADVANTAGESDISADVANTAGES

Amazing Fantastic Impressive Perfect Unique Professional Well-located Affordable


20-01-2023

Zeke Blanco
  Brazil

DAMAC Paramount

I love paramount hotels… its value of our money… Good environment its nice n clean..well maintained…The best Place in Town. highly recommend it..

ADVANTAGESDISADVANTAGES

Delightful Excellent Helpful Honest Perfect Pleasant Satisfying Trustworthy Unique Clean Full Service Tasty


20-01-2023

Nicola
  Qatar

Customer care

Hi..
I want to thank the DAMAC customer care care, who assisted me patiently and calmly in the key handover process today.
Really appreciate your professional service and the willing to help attitude of which I felt very comfortably with.

ADVANTAGESDISADVANTAGES

Amazing Credible Trustworthy


20-01-2023

Nicola
  Qatar

Customer care

Hi..
I want to thank the DAMAC customer care care, who assisted me patiently and calmly in the key handover process today.
Really appreciate your professional service and the willing to help attitude of which I felt very comfortably with.

ADVANTAGESDISADVANTAGES

Amazing Cooperative Credible Trustworthy Unique Well-located Affordable


19-01-2023

Jim
  United Arab Emirates

Damac Hills 2

I am pleased to have a humble abode after my busy day at work, a simple place where my heart and mind can rest so that I’ll be recharge again the next day.
Peaceful living

ADVANTAGESDISADVANTAGES

Delightful Impressive Perfect Pleasant Safe Unique Clean Well-located


19-01-2023

tamana
  Canada

Worst Customer Service

This company doesn’t even deserve a 1 star rating! As an international buyer my family made two investment purchases one from Damac Hills and one at the Damac Lagoons with a total investment of $2.5 Million Dollars. The agents work on commission, before making the purchase they focus on their customer service making sure the transaction goes smoothly while making fake promises to put you in the trap hole. Once they lock you into the agreement and take your money they don’t care what happens after. I live in Canada and every time i need to make a payment for my deposit it gives me a hard time (without any agents help) I try to figure out ways to deposit on time or else they charge me penalty for making late payments. The most recent event happened back in october when i had to make my 4th deposit, I used a third party payment system and contacted my agent who sold me the unit to help me allocate the money but he couldn’t careless and said he will notify their team regarding the payment (but he never did anything). After months on getting no payment notification I tried contacting the same agent and another agent I know through my first purchase to see if they can check what happened to my money and we are talking about $50,000 missing. None of the agents did anything so I had to send my husband to take care of the situation (as I am mother of 2 kids I couldn’t travel). My husband took a flight and the very next day took a cab and went to the Damac office. when he reached there another agent took his information and told him that they will look into the situation and will let him know how they can help. The agent gave him very bad customer service and said they couldn’t the money (which i have proof of it) now I will have to book a flight with my kids to clear up the mess they have made! My frustration has maxed out on this and the amount of money I have spent on the properties and on traveling is ridiculous! I made international purchase in the past and the system is so clear and straight forward without any issues I was able to purchase and sell my investments without losing a single penny. With Damac its only about giving your money not making anything in return!!!!! overall all the worst company and the worst customer service. Please save your hard earn money and instead invest into Emaar and other well known companies!!!

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10-01-2023

Aishwarya
  Georgia

Handover process efficient

ue to covid DAMAC had delayed to my handover property, but cannot even blame them, or maybe anyone, post which i know it becomes a little difficult to get right back on track but DAMAC made sure to help me get the house asap. I was assured my property in 6 months time post covid and damac delivered. Great work guys, proud owner of DAMAC Hills villa.

ADVANTAGESDISADVANTAGES

Amazing Attentive Delightful Satisfying Trustworthy Unique Professional Client-oriented


31-12-2022

John Mathew
  United Arab Emirates

Payment plans

Many payment options and they always have great deals you cannot refuse. I wished to buy one of their luxurious proprty and it was superb support given to us until we signed the deal. Very kind and professional

ADVANTAGESDISADVANTAGES

Amazing Credible Impressive Satisfying Affordable Client-oriented


31-12-2022

Yasmine
  United Arab Emirates

Pool maintenance

The maintenance team does a very good job with the pool cleaning at Damac hills . i go swimming on a regular basis and ive never had any complaints. Water temperatures is well kept for swimmers comfort always, thank you team Damac

ADVANTAGESDISADVANTAGES

Attentive Convenient Fast Friendly Reliable Smart Professional


31-12-2022

Mohammed Azeem
  United Arab Emirates

Perfect community- DAMAC hills 2

2 is a huge residential community and it is perfect for having privacy, has almost all the amenities one can ask for. It has a club house, pools, gardens and kids play areas with a massive field. It is also located in Dubai.Security around the community are like our personal bodyguard they conduct petrol duties during the day and night to make sure everyone is safe and always greeting you with a open smile. I am proud to be a part of DAMAC hills and have referred many to come join me in DAMAC hills kinda like a small family inside DAMAC hills. Highly recommended, 5-star all the way.

ADVANTAGESDISADVANTAGES

Amazing Convenient Credible Delightful Friendly Helpful Outstanding Perfect Safe Clean Well-located


31-12-2022

Sergio M
  United Arab Emirates

Pet Friendly

I live in Damac hills, and as a pet owner i can say that it is a very pet friendly community. Few of my neighbours have pets too. We go on evening walks and have fun time with our pets.

ADVANTAGESDISADVANTAGES

Amazing Excellent Friendly


31-12-2022

Aiko Deronia
  United Kingdom

Worst customer service and poor quality

My fiancé wrote a bad review here and this is mine now. Worst customer service and this is how they reply to your complaint ( see attached ) we deserve at least to speak to a real person not just some robot copying and paste the same answer totally NO RESPECT!!!

Damac most probably will reply to this review,a little taster of Damac poor quality, they built a room where you can put a washing machine and cannot close the door (never seen like this before) just a JOKE see attached .

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Messy Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy






29-12-2022

Alexandra
  United Arab Emirates

DAMAC Service is superb

Trixie is a very profesionl representative who listend to our specific want. Since we are from out of town, her knowledge about all the DAMAC communites was most satisfaction. I needed handicap accessiblty for my mother which is hard to find, and Trixie did not waste our time finding property that didnt meet my requirements. We highly recommend her for all information required for purchase in Dubai for good property DAMAC.

ADVANTAGESDISADVANTAGES

Amazing Helpful Impressive Unique Client-oriented


11-12-2022

Mohammad
  Canada

STAY AWAY FROM THIS FAKE LUXURY COMPANY

Hello everyone:
(Stay away from DAMAC)
On November 06 2022. They took me to a hotel room sale presentation in four season hotel. I liked the presentation and the place, they charged me for a reservation fee (6000 DHS). The rep told me this amount is refundable if I change my opinion regarding the sale and this was only a reservation! Then he started talking about different benefits of purchasing a room in their Hotel (DAMAC) in midtown Dubai. I paid the reservation fee with my Canadian CC and had to be charged a big exchange rate. When I came back to Canada they sent the contract and , believe me, every single INFORMATION the sales rep gave me was false and different than the actual contract, I decided to get my reservation money back and he said yes go ahead and talk to our finance team and that was when they said Oh our reservation fee is non refundable.
Be aware of:
FALSE INFORMATION.
This Company and their sales rep are false representing the property just to have a sale.

ADVANTAGESDISADVANTAGES


07-12-2022

Sharon Fernandes
  Colombia

Quick action

When I first got my handover there were some issues with the doors and i was not expecting that. I spoke to the team and they quickly send someone to check the problem. within 7 days all the changes were done with no additional cost. They contacted me after a while to make sure i had no more queires. i do get mails sometimes to share my feedback and concern. I am happy to see that.

ADVANTAGESDISADVANTAGES

Amazing Delightful Excellent Impressive Perfect Satisfying Trustworthy Professional Clean Affordable


05-12-2022

Gulnora
  Uzbekistan

Never purchase mortgage apartments with Damac!

Damac will provide you unclear details intentionally, because no other option you have when the down payment is done. No way back! You will pay difference, unpredictable level, and no one will inform you that! By the fact or you pay more or you loose downpayment 100%. Tricky and unfair scenario! Please do not trust any words!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Unprofessional Unreliable


22-11-2022

Hamid Khan
  United Arab Emirates

DAMAC distinction very reliable..appreciate service always

I have been staying at DAMAC distinction for years now. As a regular customer, I like the hotel a lot. The staff is now familiar with me and knows my routine. Since i am a business trvaller all i want is an comfortable stay. I dont see Distinction as a hotel but now more like a home. everyone knows me and they know my likes and dislikes, and they cater all my needs perfectly.

ADVANTAGESDISADVANTAGES

Amazing Competent Credible Delightful Excellent Honest Remarkable Satisfying Professional Clean Well-located Decent Client-oriented


06-11-2022

Abdullah Ahmed
  United Arab Emirates

Deceived By DAMAC – Service Charges Scam & Delayed Handover

Purchased a ready property through Mortgage. At the time of Sales, they offered 4 years service charges waiver but at the time of Handover, it was revoked giving the lame excuse of delays. The whole delay was added by DAMAC teams only.

I’m tired of following up with Damac Support teams and Still waiting for the final Handover after 4 months. Customer Services are pathetic as they don’t listen to any complaints and all departments put blame on each other.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Scam Unprofessional Unreliable Untrustworthy


22-10-2022

Kaushal Thenabadu
  United Arab Emirates

Overall DAMAC experience for me

I’ve purchased a town house from Amargo Cluster – villa 246. I would like to rate the overall service very poor with DAMAC thus far.

From the point of meeting the sales agent Paridhi, I got the feeling that they are least bothered about the sale of just one unit. To that extent, after the sales was made the sales person just kept dropping the ball on to various departments saying “speak to mortgage team, speak to handover team” etc. Understood that DAMAC is a big company with various divisional splits, but from a customers side we see DAMAC as one, and are clueless about the various internal splits. If there was one central contact point from start to end for all matters, the journey would have been much smoother I feel.

After all I moved into the unit on Thursday the 28th of July 2022. Two days later I had a pipe burst in my garden and this was the 1st time I stepped out to the garden. The team that came into fix the matter took 8 hours and finally said everything was okay. Next day (day 3), I had the same pipe bursting again. This made me very frustrated about the overall product that DAMAC had to offer me. It was evident that either DAMAC used low standard materials to build the unit or proper testing was not done in my unit. Again there was another guy who came for the inspection on day 2 and he also confirmed that his team is not looking into the matter. So effectively, this department wise split at the moment is more fore than friend to customer.

I’ve heard issues from my friends on DAMAC properties having pipe issues, leakage issues, AC issues and drainage issues but this is first hand experience of the pipe issue I detailed above. Unfortunately, I had to write this review based on what I experience on day 3 of my stay in my town house.

Overall, from my experience DAMAC being a big corporate should look to restructure the company in such a way where it’s more friendly to the customer rather than complicating matters which I think is more of a constructive criticism for DAMAC to provide a better product / services to their customers.

ADVANTAGESDISADVANTAGES

Affordable

Badly-located Disappointing Unprofessional Not Client-oriented


31-07-2022

George
  United States

Crypto payment Ease

I was amazed when I got the news that’s Damac excepted cryptocurrency as payment.
They really revolutionized the future of real estate and i had to make the best of it. I booked a home using my crypto currency. The process was really simple and the team helped me make this even better. This is my first property investment using crypto and got me my dream home.

ADVANTAGESDISADVANTAGES

Competent Efficient Client-oriented


19-07-2022

George
  United States

Crypto payment Ease

I was amazed when I got the news that’s Damac excepted cryptocurrency as payment.
They really revolutionized the future of real estate and i had to make the best of it. I booked a home using my crypto currency. The process was really simple and the team helped me make this even better. This is my first property investment using crypto and got me my dream home.

ADVANTAGESDISADVANTAGES

Competent Efficient Client-oriented


19-07-2022

Sandy Thomas
  Oman

Damac Hotels

Since day one i always prefer to book a hotel from damac whenever i visit dubai. I really love their hotels as it’s packed with a lot of amenities and the best part is the easy booking process with always the best discounts. If you want to have a luxurious and yet affordable stay Damac is the no 1 choice.

ADVANTAGESDISADVANTAGES

Amazing Helpful Outstanding Affordable Client-oriented


15-07-2022

Ivan Fernandez
  Portugal

Damac Hotels

Since day one i always prefer to book a hotel from damac whenever i visit dubai. I really love their hotels as it’s packed with a lot of amenities and the best part is the easy booking process with always the best discounts. If you want to have a luxurious and yet affordable stay Damac is the no 1 choice.

ADVANTAGESDISADVANTAGES

Amazing Convenient Delightful Excellent Impressive Remarkable Satisfying Smart Professional Clean Well-located Affordable Client-oriented


15-07-2022

Mahesh Verma
  United Arab Emirates

DAMAC Community super and management very helpful

Moved in a month ago and must admit I am really glad we bought this 3bedroom appartment golf course view instead of a townhouse with garden ….The high ceiling and glass windows make it so bright and open! Love the mornings and nice Damac approach… Security is very helpful and kind. Taxi’s and Careem right around the corner. 20 mins drive to the city makes this place ideal when you are a bit tired of the buzzing noise of busy buildings.

ADVANTAGESDISADVANTAGES

Advisable Amazing Efficient Helpful Satisfying Trustworthy Unique Well-located Full Service Client-oriented


13-07-2022

Devansh Rajghariya
  United Arab Emirates

Good Customer handover

I bought a property in jan 2022 and Tbh it is one of my best decision. The relations manager was great in handing and solving all my query. Smooth handover. amazing. kudos team.

ADVANTAGESDISADVANTAGES

Client-oriented


12-07-2022

Aakash Nair
  India

Home- a place where I belong

One of the very few places which i can call home although far from home, I am really glad to have met DAMAC who assisted me in buying a property in Dubai, now even on vacations when i go to Dubai, it still feels like home. The staff was excellent at their jobs and made sure i find the perfect piece to my house hunt puzzle, The current community has to be by far the best one, which different people and friends around.

Thank you DAMAC

ADVANTAGESDISADVANTAGES

Cooperative Excellent Friendly Impressive Outstanding Respectable Professional


12-07-2022

Pankaj
  United Arab Emirates

Good service overall

I had a recent experience with DAMAC while investing in Dubai, they are most professional and transparent people. Their team helped with all my queries and were supportive. Kudos!

ADVANTAGESDISADVANTAGES

Credible


03-06-2022

Jacob Tom
  India

Poor Maintaince, No proper drainage, washroom Leaking and foul smell coming into appartment

Myself Jacob,an unlucky tenant of DAMAC Astor Madison, Majan feels regret as well as hatred to its peak that I opted this building for staying with my wife and kid. The prime issue which we encounter here is the emission of that foul smell while switching on the AC unit fitted in the room. Even though we have filed complaints regarding this matter a couple of times, no actions are taken by the concerned authority to rectify the same. It is clearly evident that the leakage of wash room/toilet water from the room right above is resulting in this worse condition. All the tenants in the same line as that of ours are facing this same issue. Even at 40 degree Celsius during the day time we are sweating. Likewise in the night, we are now used to sleep in the balcony area. As of now, we feel totally cheated as the stay here is that a struggle to get through. Sincerely speaking no one should never ever opt this DAMAC residence at any cost.

ADVANTAGESDISADVANTAGES

Horrible


16-05-2022

Pat
  Norway

Big mistake

I would really like to write something positive about this company, but unfortunately. There’s nothing positive I have experienced from the day paid my deposit to hold a unit for me, while making a decision of buying it. A total lack of service after paying my first 20 percent of the property. The contact agents never had time to call back. Every time I called, an agent promising a call back. Only once. Got even worse with the mortgage department. I spent so many time, money and nerves. Today, I really regret that I made my decision, buying from Damac.

ADVANTAGESDISADVANTAGES

Disappointing Messy Unpleasant Unreliable Indecent Not Client-oriented


10-05-2022

Manish kumar
  United Arab Emirates

Owning and Living expenses in Damac Hills 1

They have 100 of issues from the day you sign your contract..

1. Construction quality is extremely bad, when you reach to maintenance team most the times they advise its not covered.

2. Owners are not allowed to use most of the amenities and the once they do are useless

3. You will never be able to get any of your issues resolved as no one cares respond.

4. They have charged me fake maintenance charges and no one fixed it despite 100 follow ups , its been more than a year now.

5. They only talk to you once and until they have collected all their payments, after that they shut their doors forever and start the hunt for fooling new customers.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Miserable Misleading Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent


20-04-2022

Maya
  United Kingdom

Late handover and change in contract without client consent

this company is the most swindling institute i have ever come across. Shocking how they say one thig at the beginning, waiting until you pay 90% of your purchase, then they do not hand it over on time, but they change the initial policy you signed for and come up with the most ridiculous excuses for doing so (repeatedly). No respect for client’s confidentiality. Just a warning, stay away from this company, oethrwise you will end up with something different to what you signed up for.

ADVANTAGESDISADVANTAGES

Fraudulent Misleading Unreliable Untrustworthy


08-04-2022

samer
  United Arab Emirates

Super late handover

One month for SPA Execution! which spotted by the management, without informing their customers, and still no one knows when the process will be resumed, and informing that the handover (of the FULLY ready) of the property is possibly in Q3 2022?! Can’t say other than Shame on you Damac. Next time I’ll invest somewhere else.
If any buyer thinks theres exaggeration please feel free to get in touch for proofs.

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Misleading


14-03-2022

Kayden |   Verified
  United Arab Emirates

Outstanding

Damac always designed impressive and outstanding properties, I have visited them their team was knowledgeable and perfectly skilful to deal with the clients and buyers.

ADVANTAGESDISADVANTAGES

Impressive Knowledgeable


20-01-2022

Jones |   Verified
  United Arab Emirates

More than amazing!

I would always recommend this real estate company. As the properties provided by them are more than amazing. Also, their prices are so affordable!

ADVANTAGESDISADVANTAGES

Amazing Perfect Affordable


15-08-2021

Bassel |   Verified
  United Arab Emirates

Lucky me

I consider myself so lucky because I’ve made an agreement with this company. They’re incredible! Very fast renting process, smooth, and reasonable prices.
They just sent me the documents of the apartment I rented within one day from my agreement with them!!

ADVANTAGESDISADVANTAGES

Fast Reliable


06-04-2021

Ad
Reviews
Peggy
  Brazil

Investment

DAMAC has set a new standard for luzury living in Dubai. Investing in DAMAC Properties has been a game-changer. It a smart and fulfilling choice.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Clean Affordable Client-oriented


12-02-2024

Mohamed Abouzayed
  Egypt

Damaac app

As an owner I can not use their app to do any thing. They ddistop complaints over the phone. They use their app and whats app. Whats app each time they put you on hold for more than 30min and to continue a subject their rep starts from beginning. I have a property which I can not add to the app since 1 year each time they did not do their work till next service charge is due at this time they appear and answer you ,there is an outstanding payments we can not continue and keep going like that in loops. It is calling service charge part from the services is to reais a complaint using the app which I can not do

ADVANTAGESDISADVANTAGES

Fake Unpleasant Unprofessional


26-01-2024

Zainab
  Qatar

Impressed with DAMAC

Absolutely delighted with my experience at DAMAC! The attention to detal in their proprties is truly great, offering a blend of luxury and functionality. The team commitment to customer satisfaction is good in every interaction. Highly recommend!

ADVANTAGESDISADVANTAGES

Amazing Excellent Fantastic Full Service Client-oriented


19-01-2024

Daniel
  France

Overall Experience

DAMAC exceeded all my expectations. The stay was amazing! The hotels design, facilities, and service were outstanding. Right from the start, the staff was friendly and professional at damac Maison. They paid attention to every little thing, making my stay unforgettable. It truly defines luxury living!

ADVANTAGESDISADVANTAGES

Advisable Competent Convenient Cooperative Credible Excellent Fantastic Clean Decent Client-oriented


16-01-2024

TAREK YEHIA
  United States

Constant Ignoring attitude from Lake View Tower property Manager Manged by Damac

Dear All,

I called Lake view project property Manager twich today Friday 29th December, 2023 at 8:36 AM and and on Wednesday, December 27, 2023 at 4:23 PM but you did not answer my call, moreover I sent him a text later after 10 minutes asking you to call me back regarding that “Asking about what is the reason that no one from Damac team ever came to clean the outside window glass ” Apartment located in lake view LV/LF/03, but unfortunately I did not receive any response to nether my text message nor calling me back. We regret to inform you that Ignoring people’s calls and messages is very unprofessional behaviour from your staff and it’s constantly keep happening regularly towards any clients seeking or having any observations regarding the service provided by management . I was left with no choice but to escalate the matter to higher management for further action. Regards

ADVANTAGESDISADVANTAGES

Unprofessional





29-12-2023

Danial
  United Kingdom

Damaged all our equipment and travel plans

Damac Maison Distinction
Checked in on 9th November and checked out 19th November.
Please contact me on +44(0)7748886670
I’ve had the worst experience in your hotel and will be going to all media platforms and social platforms to make everyone aware of the bad treatment and the damage caused to my belongings. I’ve started to write reviews on all platforms.
See my review below.
Do not stay at this hotel!! Walked in to the room to find the room was flooded, water was pouring down from the ceiling heavily. All clothes, shoes, iPads, laptops, electrical was destroyed. Everything was destroyed.
Hotel staff came to room and were not able to stop the leak. After this terrible experience the hotel did not do anything to help with the damage caused. Just see the pics I’ve uploaded to this review to see the extent of the damage. The hotel have done nothing to rectify the damage. This has left us with £1000’s of damage. The hotel have caused so much stress and distress. Our clothes were washed and given back to us.
So we’re now out of pocket for £1000’s
Our holiday was ruined as we could not use anything we took with us on holiday. Please do not stay at this hotel as the staff and management were rude and did not assist whatsoever. I never write reviews but unfortunately have had to on this occasion because of the way we were treated and the loss we incurred.
Hope this doesn’t happen to anyone else and hope the hotel will take responsibility for the damage done. I will never be going to this hotel again.

ADVANTAGESDISADVANTAGES

Decent

Awkward Dangerous Dirty Disappointing Dishonest Incompetent Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Not Client-oriented Nasty








22-11-2023

Imran
  Pakistan

Maintenance issues

I live in damac lakeside tower c. I am facing leakage issue since 4 months from upper apartment and damac team is managing it poorly. They dont answer they dont come to check it and they are not able to rectify my issues. The most poor management i have seen in my experience. Poor building quality and poor managemnet.

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Disappointing Incompetent Miserable Misleading Ridiculous Unprofessional Not Client-oriented



09-11-2023

Darsh Gupta
  United Arab Emirates

Great Company and very good service

I had a fantastic time with DAMAC! They really pay attention to the little things and make sure customers are happy. The whole team made everything easy and fun from beginning to end. I totally recommend them if you want great real estate deal! Their expertise and friendly approach made the entire experience even better.

ADVANTAGESDISADVANTAGES

Attentive


30-10-2023

Sana Shabbir
  United Arab Emirates

Pathetic service regarding property handover

Have first time experience with Damac property in Dubai. Oh my God pathetic service I received regarding their property handover. First they delayed project 3 years. N now their poor Damac app creating problem for property handover. Even no staff is there to help me regarding. Only they have concern is about the payment. The other things they Dam care.
Very very bad experience with them. Just waiting n waiting

ADVANTAGESDISADVANTAGES


27-10-2023

Rani
  India

DAMAC is best!

Damac properties have got your back! It is evolving, luxury developments are consistently springing. Raising service requests from living app, has been designed using the latest technology to make life easy as possible just like how easily i am owner and maintain all the aspects of services seamlessly. Thankyou for being the best in the industry.

ADVANTAGESDISADVANTAGES

Amazing Competent Convenient Credible Efficient Helpful Reliable Trustworthy Professional Full Service Client-oriented


23-10-2023

John
  United Arab Emirates

Exceptional Living and Customer Satisfaction

Choosing Damac means a team is dedicated to providing a exceptional living experience and customer satisfaction. With a history of succesful projects and satisfied clients, they have loyal clients and im happy to be one of them. the assistance provided by all teams are extremely kind and helpful alwaysss

ADVANTAGESDISADVANTAGES

Amazing Cooperative Delightful Efficient Impressive Reliable Sustainable Trustworthy Unique Well-located Client-oriented


20-10-2023

Kim
  United Kingdom

DAMAC always professional

level of professionalism and dedication exhibited by DAMAC team is truly commendable. The attention to detail in the design and construction of the property is remarkable. I recommend to anyone looking for a premium real estate experience and their commitment to delivering excellence.

ADVANTAGESDISADVANTAGES

Amazing Cooperative Credible Efficient Reliable Professional Full Service Client-oriented


18-10-2023

hassan
  United Arab Emirates

Major issues in new delivered homes

I am living in new delivered home that have terrible maintaince issue, electricity troubles, water tank issues, plumbing issues, these people dont know how to build proper housing, and I am having maintaince request almost every week and attended with the least professional team, I am done with this

ADVANTAGESDISADVANTAGES

Badly-located Dangerous Dirty Disappointing Dishonest Fake Horrible Inattentive Miserable Unprofessional Untrustworthy Not Client-oriented


28-09-2023

Maya
  India

Damac-Loams terrible living conditions and customer service

The Damac properties in Arjan are not worth it at all unless you prefer struggling with weekly AC and poor customer service atleast a few time in a SINGLE week. ACs in the corridors of multiple floors are bare working or not working at all, leaving the floors warm and smelly. The floors where they work, atleast one or 2 apartment doors are left open 24/7 for free cooling. No amount of complaining results in action. This unhygienic and unsafe! The customer service is terrible, u can contact loams thru the app at 9am and get a reaponse at 11pm. And a brain dead response. The maintenance is severely poor and no action for months, because Damac doesn’t pay the third party on time. Buildings are very old and as an example, this is the gym door for weeks now

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Disappointing Dishonest Horrible Inattentive Incompetent Unprofessional



25-09-2023

mohamed nour
  United Arab Emirates

worst management ever you will deal with them

– since 5 days i cant park my car inside because they don’t know how to arrange the parking ( they put 2 cars in 1 line for 2 different unit so only 1 car can be in the parking )
– they not replying calls.

ADVANTAGESDISADVANTAGES

Miserable


22-09-2023

Rajeev Thakur
  United Arab Emirates

Bad customer service

It’s so unfortunate to see that even after making mistakes DAMAc and its employees takes months to resolve it.

I understand that mistakes happen but service industry makes sure to resolve it at the earliest with an apologetic gesture so that they can make the client happy who got troubled due to their mistake but DAMAC is handling is opposite way.
They made a mistake and it’s been 2 months that there is no action even after reaching to their leadership team repeatedly.

ADVANTAGESDISADVANTAGES


19-09-2023

Serhio
  Poland

It is not luxury service as they said

It is not luxury service as they said, they do not have any service((( After they will get money from you, you will get only problems with Damac because no one help you. I can say more – they will make problems for you like fake bills, problem with documetns, etc.
Never belive in their great marketing because you will get great problems

ADVANTAGESDISADVANTAGES

Fraudulent


19-06-2023

Ahmad
  Dominican Republic

Customer service

In todays Dubai, what the world and people living in Dubai expect from a company at such level is very high. But unfortunately, 9/10 clients visiting their office in barsha heights (customer center), will make it obvious that they are very unprofessional, like there is no system at all. Time taking, keeping clients in dark with their lies. Not to forget, if you are visiting their office, 1 hour will be waiting line for going up and down in the lifts. And btw for a payment of 44 aed, you ll have to visit 5 times. And Loams (damac service charges), they can be easily the worst customer service in uae not only dubai

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Dishonest Horrible Misleading Rude Unprofessional Unreliable Not Client-oriented


24-04-2023

Wallace Green
  United Kingdom

DAMAC Hills community

I’ve been living here for years now and I gotta say, it’s been an absolute blast! The community is super chill and there’s always something fun going on for my family. They organize some really cool events for us, which is a huge plus in my book. And let me tell you, their services are top-notch! Whenever I’ve had any concerns, they’ve always taken care of it with a lot of care and attention. Overall, I’m just really happy with everything here!

ADVANTAGESDISADVANTAGES

Amazing Convenient Cooperative Delightful Efficient Fast Clean Affordable Full Service Decent Client-oriented


18-04-2023

Arslan
  Russia

Don’t even think about buying in damac

If you want to save your nerves,stay behind these cheaters from Damac. I am really serious. All people that I talked to are non professional. Not only assistants but and high manager too. My friend and I booked and payed advance payments for Damac lagoons in January of 2023. Units 585,584,875. When we came to pay rest of advance payments Sales director Aleksey and his manager Christina said that unfortunately our units were sold. They offered us another units but with another price because the price list grow up. We refused because we had invoices,bookings and gave them 2 days to solve this problem with the price and units. After several days nobody suggested us anything,we came and wrote applications for refund (17.02.23). Relation manager Ramy took applications and promised to give back our money (90 000$) within 1 week. These cheaters after one week dared to delete my friends application through Damac living. All the process of refund is connected with their app. It’s passed more than 1,5 month but we didn’t receive our money. I sent letters to vice president of Damac mr. Adham and still nothing!!! We already gave applications to the lawyers and court. All these irresponsible people still works in Damac. If I don’t get money until 06.04.23 we will go to the court again. All local people that I spoke to said: don’t buy any property in damac. Don’t even think about talking with them.

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Terrible Unprofessional Unreliable Not Client-oriented


01-04-2023

Mr Kutas
  United Arab Emirates

Damac is horrible

Everything about Damac properties it’s a total disaster
The owner and engineer should go to prison for such low quality

ADVANTAGESDISADVANTAGES

Well-located

Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Incompetent Miserable Misleading Ridiculous Scam Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


27-01-2023

Rosa
  Brazil

Amazing customer services

I love paramount hotels… its value of our money… Good environment its nice n clean..well maintained…The best Place in Town. highly recommend it..

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Delightful Excellent Fantastic Friendly Professional Clean Client-oriented


22-01-2023

Phoebe
  United Arab Emirates

Damac Hills superb

Mostly requirements fulfill here . Everything nearby is in budget like supermarket transport ans as well as many things.We feel happy to see there are also so many families live around us .We are one out of them. Good to come here😊

ADVANTAGESDISADVANTAGES

Amazing Fantastic Impressive Perfect Unique Professional Well-located Affordable


20-01-2023

Zeke Blanco
  Brazil

DAMAC Paramount

I love paramount hotels… its value of our money… Good environment its nice n clean..well maintained…The best Place in Town. highly recommend it..

ADVANTAGESDISADVANTAGES

Delightful Excellent Helpful Honest Perfect Pleasant Satisfying Trustworthy Unique Clean Full Service Tasty


20-01-2023

Nicola
  Qatar

Customer care

Hi..
I want to thank the DAMAC customer care care, who assisted me patiently and calmly in the key handover process today.
Really appreciate your professional service and the willing to help attitude of which I felt very comfortably with.

ADVANTAGESDISADVANTAGES

Amazing Credible Trustworthy


20-01-2023

Nicola
  Qatar

Customer care

Hi..
I want to thank the DAMAC customer care care, who assisted me patiently and calmly in the key handover process today.
Really appreciate your professional service and the willing to help attitude of which I felt very comfortably with.

ADVANTAGESDISADVANTAGES

Amazing Cooperative Credible Trustworthy Unique Well-located Affordable


19-01-2023

Jim
  United Arab Emirates

Damac Hills 2

I am pleased to have a humble abode after my busy day at work, a simple place where my heart and mind can rest so that I’ll be recharge again the next day.
Peaceful living

ADVANTAGESDISADVANTAGES

Delightful Impressive Perfect Pleasant Safe Unique Clean Well-located


19-01-2023

tamana
  Canada

Worst Customer Service

This company doesn’t even deserve a 1 star rating! As an international buyer my family made two investment purchases one from Damac Hills and one at the Damac Lagoons with a total investment of $2.5 Million Dollars. The agents work on commission, before making the purchase they focus on their customer service making sure the transaction goes smoothly while making fake promises to put you in the trap hole. Once they lock you into the agreement and take your money they don’t care what happens after. I live in Canada and every time i need to make a payment for my deposit it gives me a hard time (without any agents help) I try to figure out ways to deposit on time or else they charge me penalty for making late payments. The most recent event happened back in october when i had to make my 4th deposit, I used a third party payment system and contacted my agent who sold me the unit to help me allocate the money but he couldn’t careless and said he will notify their team regarding the payment (but he never did anything). After months on getting no payment notification I tried contacting the same agent and another agent I know through my first purchase to see if they can check what happened to my money and we are talking about $50,000 missing. None of the agents did anything so I had to send my husband to take care of the situation (as I am mother of 2 kids I couldn’t travel). My husband took a flight and the very next day took a cab and went to the Damac office. when he reached there another agent took his information and told him that they will look into the situation and will let him know how they can help. The agent gave him very bad customer service and said they couldn’t the money (which i have proof of it) now I will have to book a flight with my kids to clear up the mess they have made! My frustration has maxed out on this and the amount of money I have spent on the properties and on traveling is ridiculous! I made international purchase in the past and the system is so clear and straight forward without any issues I was able to purchase and sell my investments without losing a single penny. With Damac its only about giving your money not making anything in return!!!!! overall all the worst company and the worst customer service. Please save your hard earn money and instead invest into Emaar and other well known companies!!!

ADVANTAGESDISADVANTAGES


10-01-2023

Aishwarya
  Georgia

Handover process efficient

ue to covid DAMAC had delayed to my handover property, but cannot even blame them, or maybe anyone, post which i know it becomes a little difficult to get right back on track but DAMAC made sure to help me get the house asap. I was assured my property in 6 months time post covid and damac delivered. Great work guys, proud owner of DAMAC Hills villa.

ADVANTAGESDISADVANTAGES

Amazing Attentive Delightful Satisfying Trustworthy Unique Professional Client-oriented


31-12-2022

John Mathew
  United Arab Emirates

Payment plans

Many payment options and they always have great deals you cannot refuse. I wished to buy one of their luxurious proprty and it was superb support given to us until we signed the deal. Very kind and professional

ADVANTAGESDISADVANTAGES

Amazing Credible Impressive Satisfying Affordable Client-oriented


31-12-2022

Yasmine
  United Arab Emirates

Pool maintenance

The maintenance team does a very good job with the pool cleaning at Damac hills . i go swimming on a regular basis and ive never had any complaints. Water temperatures is well kept for swimmers comfort always, thank you team Damac

ADVANTAGESDISADVANTAGES

Attentive Convenient Fast Friendly Reliable Smart Professional


31-12-2022

Mohammed Azeem
  United Arab Emirates

Perfect community- DAMAC hills 2

2 is a huge residential community and it is perfect for having privacy, has almost all the amenities one can ask for. It has a club house, pools, gardens and kids play areas with a massive field. It is also located in Dubai.Security around the community are like our personal bodyguard they conduct petrol duties during the day and night to make sure everyone is safe and always greeting you with a open smile. I am proud to be a part of DAMAC hills and have referred many to come join me in DAMAC hills kinda like a small family inside DAMAC hills. Highly recommended, 5-star all the way.

ADVANTAGESDISADVANTAGES

Amazing Convenient Credible Delightful Friendly Helpful Outstanding Perfect Safe Clean Well-located


31-12-2022

Sergio M
  United Arab Emirates

Pet Friendly

I live in Damac hills, and as a pet owner i can say that it is a very pet friendly community. Few of my neighbours have pets too. We go on evening walks and have fun time with our pets.

ADVANTAGESDISADVANTAGES

Amazing Excellent Friendly


31-12-2022

Aiko Deronia
  United Kingdom

Worst customer service and poor quality

My fiancé wrote a bad review here and this is mine now. Worst customer service and this is how they reply to your complaint ( see attached ) we deserve at least to speak to a real person not just some robot copying and paste the same answer totally NO RESPECT!!!

Damac most probably will reply to this review,a little taster of Damac poor quality, they built a room where you can put a washing machine and cannot close the door (never seen like this before) just a JOKE see attached .

ADVANTAGESDISADVANTAGES

Disappointing Horrible Incompetent Messy Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy






29-12-2022

Alexandra
  United Arab Emirates

DAMAC Service is superb

Trixie is a very profesionl representative who listend to our specific want. Since we are from out of town, her knowledge about all the DAMAC communites was most satisfaction. I needed handicap accessiblty for my mother which is hard to find, and Trixie did not waste our time finding property that didnt meet my requirements. We highly recommend her for all information required for purchase in Dubai for good property DAMAC.

ADVANTAGESDISADVANTAGES

Amazing Helpful Impressive Unique Client-oriented


11-12-2022

Mohammad
  Canada

STAY AWAY FROM THIS FAKE LUXURY COMPANY

Hello everyone:
(Stay away from DAMAC)
On November 06 2022. They took me to a hotel room sale presentation in four season hotel. I liked the presentation and the place, they charged me for a reservation fee (6000 DHS). The rep told me this amount is refundable if I change my opinion regarding the sale and this was only a reservation! Then he started talking about different benefits of purchasing a room in their Hotel (DAMAC) in midtown Dubai. I paid the reservation fee with my Canadian CC and had to be charged a big exchange rate. When I came back to Canada they sent the contract and , believe me, every single INFORMATION the sales rep gave me was false and different than the actual contract, I decided to get my reservation money back and he said yes go ahead and talk to our finance team and that was when they said Oh our reservation fee is non refundable.
Be aware of:
FALSE INFORMATION.
This Company and their sales rep are false representing the property just to have a sale.

ADVANTAGESDISADVANTAGES


07-12-2022

Sharon Fernandes
  Colombia

Quick action

When I first got my handover there were some issues with the doors and i was not expecting that. I spoke to the team and they quickly send someone to check the problem. within 7 days all the changes were done with no additional cost. They contacted me after a while to make sure i had no more queires. i do get mails sometimes to share my feedback and concern. I am happy to see that.

ADVANTAGESDISADVANTAGES

Amazing Delightful Excellent Impressive Perfect Satisfying Trustworthy Professional Clean Affordable


05-12-2022

Gulnora
  Uzbekistan

Never purchase mortgage apartments with Damac!

Damac will provide you unclear details intentionally, because no other option you have when the down payment is done. No way back! You will pay difference, unpredictable level, and no one will inform you that! By the fact or you pay more or you loose downpayment 100%. Tricky and unfair scenario! Please do not trust any words!

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Unprofessional Unreliable


22-11-2022

Hamid Khan
  United Arab Emirates

DAMAC distinction very reliable..appreciate service always

I have been staying at DAMAC distinction for years now. As a regular customer, I like the hotel a lot. The staff is now familiar with me and knows my routine. Since i am a business trvaller all i want is an comfortable stay. I dont see Distinction as a hotel but now more like a home. everyone knows me and they know my likes and dislikes, and they cater all my needs perfectly.

ADVANTAGESDISADVANTAGES

Amazing Competent Credible Delightful Excellent Honest Remarkable Satisfying Professional Clean Well-located Decent Client-oriented


06-11-2022

Abdullah Ahmed
  United Arab Emirates

Deceived By DAMAC – Service Charges Scam & Delayed Handover

Purchased a ready property through Mortgage. At the time of Sales, they offered 4 years service charges waiver but at the time of Handover, it was revoked giving the lame excuse of delays. The whole delay was added by DAMAC teams only.

I’m tired of following up with Damac Support teams and Still waiting for the final Handover after 4 months. Customer Services are pathetic as they don’t listen to any complaints and all departments put blame on each other.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Misleading Scam Unprofessional Unreliable Untrustworthy


22-10-2022

Kaushal Thenabadu
  United Arab Emirates

Overall DAMAC experience for me

I’ve purchased a town house from Amargo Cluster – villa 246. I would like to rate the overall service very poor with DAMAC thus far.

From the point of meeting the sales agent Paridhi, I got the feeling that they are least bothered about the sale of just one unit. To that extent, after the sales was made the sales person just kept dropping the ball on to various departments saying “speak to mortgage team, speak to handover team” etc. Understood that DAMAC is a big company with various divisional splits, but from a customers side we see DAMAC as one, and are clueless about the various internal splits. If there was one central contact point from start to end for all matters, the journey would have been much smoother I feel.

After all I moved into the unit on Thursday the 28th of July 2022. Two days later I had a pipe burst in my garden and this was the 1st time I stepped out to the garden. The team that came into fix the matter took 8 hours and finally said everything was okay. Next day (day 3), I had the same pipe bursting again. This made me very frustrated about the overall product that DAMAC had to offer me. It was evident that either DAMAC used low standard materials to build the unit or proper testing was not done in my unit. Again there was another guy who came for the inspection on day 2 and he also confirmed that his team is not looking into the matter. So effectively, this department wise split at the moment is more fore than friend to customer.

I’ve heard issues from my friends on DAMAC properties having pipe issues, leakage issues, AC issues and drainage issues but this is first hand experience of the pipe issue I detailed above. Unfortunately, I had to write this review based on what I experience on day 3 of my stay in my town house.

Overall, from my experience DAMAC being a big corporate should look to restructure the company in such a way where it’s more friendly to the customer rather than complicating matters which I think is more of a constructive criticism for DAMAC to provide a better product / services to their customers.

ADVANTAGESDISADVANTAGES

Affordable

Badly-located Disappointing Unprofessional Not Client-oriented


31-07-2022

George
  United States

Crypto payment Ease

I was amazed when I got the news that’s Damac excepted cryptocurrency as payment.
They really revolutionized the future of real estate and i had to make the best of it. I booked a home using my crypto currency. The process was really simple and the team helped me make this even better. This is my first property investment using crypto and got me my dream home.

ADVANTAGESDISADVANTAGES

Competent Efficient Client-oriented


19-07-2022

George
  United States

Crypto payment Ease

I was amazed when I got the news that’s Damac excepted cryptocurrency as payment.
They really revolutionized the future of real estate and i had to make the best of it. I booked a home using my crypto currency. The process was really simple and the team helped me make this even better. This is my first property investment using crypto and got me my dream home.

ADVANTAGESDISADVANTAGES

Competent Efficient Client-oriented


19-07-2022

Sandy Thomas
  Oman

Damac Hotels

Since day one i always prefer to book a hotel from damac whenever i visit dubai. I really love their hotels as it’s packed with a lot of amenities and the best part is the easy booking process with always the best discounts. If you want to have a luxurious and yet affordable stay Damac is the no 1 choice.

ADVANTAGESDISADVANTAGES

Amazing Helpful Outstanding Affordable Client-oriented


15-07-2022

Ivan Fernandez
  Portugal

Damac Hotels

Since day one i always prefer to book a hotel from damac whenever i visit dubai. I really love their hotels as it’s packed with a lot of amenities and the best part is the easy booking process with always the best discounts. If you want to have a luxurious and yet affordable stay Damac is the no 1 choice.

ADVANTAGESDISADVANTAGES

Amazing Convenient Delightful Excellent Impressive Remarkable Satisfying Smart Professional Clean Well-located Affordable Client-oriented


15-07-2022

Mahesh Verma
  United Arab Emirates

DAMAC Community super and management very helpful

Moved in a month ago and must admit I am really glad we bought this 3bedroom appartment golf course view instead of a townhouse with garden ….The high ceiling and glass windows make it so bright and open! Love the mornings and nice Damac approach… Security is very helpful and kind. Taxi’s and Careem right around the corner. 20 mins drive to the city makes this place ideal when you are a bit tired of the buzzing noise of busy buildings.

ADVANTAGESDISADVANTAGES

Advisable Amazing Efficient Helpful Satisfying Trustworthy Unique Well-located Full Service Client-oriented


13-07-2022

Devansh Rajghariya
  United Arab Emirates

Good Customer handover

I bought a property in jan 2022 and Tbh it is one of my best decision. The relations manager was great in handing and solving all my query. Smooth handover. amazing. kudos team.

ADVANTAGESDISADVANTAGES

Client-oriented


12-07-2022

Aakash Nair
  India

Home- a place where I belong

One of the very few places which i can call home although far from home, I am really glad to have met DAMAC who assisted me in buying a property in Dubai, now even on vacations when i go to Dubai, it still feels like home. The staff was excellent at their jobs and made sure i find the perfect piece to my house hunt puzzle, The current community has to be by far the best one, which different people and friends around.

Thank you DAMAC

ADVANTAGESDISADVANTAGES

Cooperative Excellent Friendly Impressive Outstanding Respectable Professional


12-07-2022

Pankaj
  United Arab Emirates

Good service overall

I had a recent experience with DAMAC while investing in Dubai, they are most professional and transparent people. Their team helped with all my queries and were supportive. Kudos!

ADVANTAGESDISADVANTAGES

Credible


03-06-2022

Jacob Tom
  India

Poor Maintaince, No proper drainage, washroom Leaking and foul smell coming into appartment

Myself Jacob,an unlucky tenant of DAMAC Astor Madison, Majan feels regret as well as hatred to its peak that I opted this building for staying with my wife and kid. The prime issue which we encounter here is the emission of that foul smell while switching on the AC unit fitted in the room. Even though we have filed complaints regarding this matter a couple of times, no actions are taken by the concerned authority to rectify the same. It is clearly evident that the leakage of wash room/toilet water from the room right above is resulting in this worse condition. All the tenants in the same line as that of ours are facing this same issue. Even at 40 degree Celsius during the day time we are sweating. Likewise in the night, we are now used to sleep in the balcony area. As of now, we feel totally cheated as the stay here is that a struggle to get through. Sincerely speaking no one should never ever opt this DAMAC residence at any cost.

ADVANTAGESDISADVANTAGES

Horrible


16-05-2022

Pat
  Norway

Big mistake

I would really like to write something positive about this company, but unfortunately. There’s nothing positive I have experienced from the day paid my deposit to hold a unit for me, while making a decision of buying it. A total lack of service after paying my first 20 percent of the property. The contact agents never had time to call back. Every time I called, an agent promising a call back. Only once. Got even worse with the mortgage department. I spent so many time, money and nerves. Today, I really regret that I made my decision, buying from Damac.

ADVANTAGESDISADVANTAGES

Disappointing Messy Unpleasant Unreliable Indecent Not Client-oriented


10-05-2022

Manish kumar
  United Arab Emirates

Owning and Living expenses in Damac Hills 1

They have 100 of issues from the day you sign your contract..

1. Construction quality is extremely bad, when you reach to maintenance team most the times they advise its not covered.

2. Owners are not allowed to use most of the amenities and the once they do are useless

3. You will never be able to get any of your issues resolved as no one cares respond.

4. They have charged me fake maintenance charges and no one fixed it despite 100 follow ups , its been more than a year now.

5. They only talk to you once and until they have collected all their payments, after that they shut their doors forever and start the hunt for fooling new customers.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fraudulent Horrible Inattentive Miserable Misleading Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent


20-04-2022

Maya
  United Kingdom

Late handover and change in contract without client consent

this company is the most swindling institute i have ever come across. Shocking how they say one thig at the beginning, waiting until you pay 90% of your purchase, then they do not hand it over on time, but they change the initial policy you signed for and come up with the most ridiculous excuses for doing so (repeatedly). No respect for client’s confidentiality. Just a warning, stay away from this company, oethrwise you will end up with something different to what you signed up for.

ADVANTAGESDISADVANTAGES

Fraudulent Misleading Unreliable Untrustworthy


08-04-2022

samer
  United Arab Emirates

Super late handover

One month for SPA Execution! which spotted by the management, without informing their customers, and still no one knows when the process will be resumed, and informing that the handover (of the FULLY ready) of the property is possibly in Q3 2022?! Can’t say other than Shame on you Damac. Next time I’ll invest somewhere else.
If any buyer thinks theres exaggeration please feel free to get in touch for proofs.

ADVANTAGESDISADVANTAGES

Dangerous Dishonest Misleading


14-03-2022

Kayden |   Verified
  United Arab Emirates

Outstanding

Damac always designed impressive and outstanding properties, I have visited them their team was knowledgeable and perfectly skilful to deal with the clients and buyers.

ADVANTAGESDISADVANTAGES

Impressive Knowledgeable


20-01-2022

Jones |   Verified
  United Arab Emirates

More than amazing!

I would always recommend this real estate company. As the properties provided by them are more than amazing. Also, their prices are so affordable!

ADVANTAGESDISADVANTAGES

Amazing Perfect Affordable


15-08-2021

Bassel |   Verified
  United Arab Emirates

Lucky me

I consider myself so lucky because I’ve made an agreement with this company. They’re incredible! Very fast renting process, smooth, and reasonable prices.
They just sent me the documents of the apartment I rented within one day from my agreement with them!!

ADVANTAGESDISADVANTAGES

Fast Reliable


06-04-2021

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