Citi's journey in the United Arab Emirates started in 1964 when Citibank, a member of Citigroup, opened its first branch in Dubai followed by Abu Dhabi in 1971. Since then, the bank came to be known for delivering excellence and consistently introducing the latest banking products and services to the UAE market. In 2006, Citi opened its regional Middle East office at Dubai International Financial Centre (DIFC) following approval by the Dubai Financial Services Authority to operate as an authorized firm.
In 2018, Citi was granted a license by Abu Dhabi Global Market (ADGM) to set up a branch of Citibank NA at ADGM. The new Citi branch provides liquidity management solutions to Citi's clients looking to establish regional Treasury centres in the UAE.
Citi is currently a major provider of Consumer credit services, including personal loans. The bank's branch network in the UAE includes four branches, one smart center, three Citigold lounges and a network of 39 ATMs.
In the wider investment banking space, Citi differentiates itself by combining a world-class M&A and Capital Markets practice with a long established regional banking presence. This unique mix of global product and industry expertise, strong local relationships and the most extensive international network, allows Citi to deliver holistic and innovative solutions to clients and meet the increasingly complex strategies of its regional client base in the Middle East in an ever-changing financial landscape.
Through Citi Foundation, Citi's social investment arm, the bank works to promote financial literacy and entrepreneurship programs, which target local talent and aspiring entrepreneurs around the world, including the UAE. In this context, the bank had forged successful partnerships with top academic institutions such as Higher Colleges of Technology, the University of Dubai, Abu Dhabi University, Sharjah Women's College, Ittihad University and Emirates Institute of Banking and Financial Studies in the past 15 years to help develop local banking talent. Most recently, Citi Foundation has partnered with Amideast, Education for Employment (EfE), Injaz Al-Arab. As part of its commitment to the Paralympic Movement globally and within the UAE, Citi sponsored the 2019 World Para Athletics Championships in Dubai.
In 2020 Citi UAE contributed 50,000 USD to UAE 10 million meals initiative from The MBR Humanitarian and Charity Establishment .The charity will use the funds to provide 20, 000 meals to communities affected by COVID-19 outbreak in the UAE, as part of the biggest food drive in the country. 10 million meals campaign enables institutions to make in kind and financial donations towards providing meals to low income families throughout the month of Ramadan
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Citibank Branch - Al Wasl - Dubai - United Arab Emirates
Biggest scam and they always try to screw by calling every time to for credit card loan , for 15000 cash we need to pay 25000 which I never seen in any other banks in uae
ADVANTAGES
DISADVANTAGES
Untrustworthy
29-03-2023
Raghu India
Credit Card Limit
I have applied for a credit card and I got the card with way more than the limit I requested. Since 4 days they didnt resolved my issues.
Worst customer Service, I have booked air ticket from Citi bank credit card, due to some reasons, I have cancelled the ticket. Refund has been proceesed from airlines but its been 3 months I have not received it in my account. Despite following up with the citi bank team, no firm response has been given. Issue is still unresolved…..Think twice before going for any service from Citi Bank.
ADVANTAGES
DISADVANTAGES
DisappointingIncompetentNot Client-oriented
09-03-2023
Pavan United Arab Emirates
credit card cash back
Hello
When I applied credit card of citi bank, from credit card sal3s department one lady called me, she offer me one card which I am eligible to get it.
She said I will get cash back dhs.500 after 3 month if I spent minimum 5000 every month for first 3 month then I will get dhs500 cash back in 4th month statement.
Now 5th month over when I called citi bank customer care for my cash back enquiry they said in ur card there is no cash policy.
She has given me wrong information, mis leading and cheated me.
I am going to cancel my citi bank credit card and going to file a complain against her in consumer court.
I took loan on credit card 4 years back for 48months and I needed to close it after 2 years. For applying a personal loan in mashreq bank. So I applied for liability letter and submitted the full amount cheque to the branch. No one told me that I need to call and ask to cancel my loan. So the money is paid to my card. Now I can see each month it deducted and loan was ongoing. Now is the last months. The amount we paid according to liability letter ran out and now they asking me to pay the rest. They were charging me interest for money that I didn’t have with me. When I call customer service they were rude and no help. Even when I go to branch they were too rude no help. Even when I write to them no answer. In customer service and branch last they understand the situation and everyone telling that they can’t help in this. This should go to legal department. Not at all professional. How can I contact legal department. Citi bank just ignoring customer rights and try to steal money from customers.
I was promised a joining bonus by the agent who signed me up for a credit card. Upon signing up, the bank told me I was not eligible for this bonus as it’s only available to online customers and not those who sign up with an agent.
In order to “investigate” the issue, the bank has put my card on a block for close to four weeks now. And no one is bothered to resolve the issue.
Paid the credit card loan amount well before the due date through online from another bank but due to CITI bank employee mistake the same was not credited to my card with reason from the customer service, Collection team and by Manager that i had selected the payment narration as CAR SERVICE, instead of CREDIT CARD but in my swift copy and with confirmation from the debited bank the narration mentioned as CRP -CREDIT CARD SERVICE. Also, this was not a first installment, it was a 5th Installment payment from the same bank account through online,
I have spoken to many customer service, collection team and the manager regarding the payment, all had confirmed that my payment is received but not adjusted to my card. I was also given an apology and reversal of late payment charges without adjusting the payment to my card that i had paid, instead the bank blocked my credit card with reply, the matter is under investigation.
Since 23rd of May, on daily basis, I was called by the collection department to pay the late payment and when i informed about the payment, the collection department wants me to speak to customer service to update the payment, instead of them requesting to update the payment..
I was told by the customer service team that they had received the payment but its on hold due to the narration word and they’d informed the concerned team to update the payment but nothing happened until today (01.06.2022)
Since last Friday, 27th May the bank blocked my card instead of updating my payment and when i called the customer service, the calls are diverted to collection department and the reply from collection department is to pay the outstanding amount asap or call the customer service, we cant do anything, Its not in our hand. I even spoke to a manager – not sure he is, also told that i will write to the concerned department on top priority to handle this case and everything will be okay withing 2-3 days but there is no update and the card is still blocked. Today morning and afternoon, i called the bank to speak to the same manager, he refused to come on line, instead he told the staff, tell him, i will follow up. Every day from 23rd May till this afternoon, collection department was/is calling and harassing me everyday asking for the pending payment without finding the solution .
The internet services provided by this bank are outstanding. Additionally, the personnel is really professional!
ADVANTAGES
DISADVANTAGES
AttentiveHonest
23-05-2022
Matt United Arab Emirates
Misleading and fraudulent
I specifically approached Citibank to open a saving account to link to my other account overseas. They told me that I needed to have a credit card to do so. Not understanding differently I signed. Instead I received a very expensive credit card and no savings. I used the card once as a test case. I am unable to download the app, it just won’t work. When I try to pay online there is no account number as most is blacked out. They provide you with an option to unblock the remainder numbers but that doesn’t work. I have had around 12 phone calls trying to resolve the issue with no resolution. No I get two calls per day telling me that I need to pay them. When I explain the issue they don’t care and tell me call customer service (12 times) even though I can’t pay because these is no ability on their systems. I have gone into their branch and their staff are sitting around doing nothing. When I told them I just want to pay and close the card they tell me they can’t see my card balance, but they are happy to take my money. They told me that I have to wait for someone else. Except none of their staff really appear to be doing anything. So they want you to pay but won’t let you, they then harass you none stop to pay when blocking you from doing so after fraudulently setting you up for a card you expressly said you didn’t want and ignoring what you actually requested.
This bank’s online services are absolutely incredible. Furthermore, the staff is extremely professional!
ADVANTAGES
DISADVANTAGES
AmazingHelpful
30-04-2022
Jakona | Verified United Arab Emirates
Amazing services!
The online services provided by this bank are extremely amazing. Moreover, the staff there is so professional!
ADVANTAGES
DISADVANTAGES
AmazingProfessional
14-04-2022
Dinni | Verified United Kingdom
Decent
I was a new customer at this bank, and the customer service representative informed me that there are online options available to assist me in withdrawing or transferring funds. I checked them out and was quite happy because the internet services simplified everything for me.
ADVANTAGES
DISADVANTAGES
AmazingProfessional
09-02-2022
Sana | Verified United Arab Emirates
Decent
I was a new customer at this bank, and the customer support agent advised me that I could withdraw or transfer monies using online methods. I looked them over and was pleased because the internet services made everything easier for me.
ADVANTAGES
DISADVANTAGES
AttentiveDecent
09-02-2022
Sayeera | Verified Austria
Good
I was a new customer at this bank, and the customer service representative informed me that there are online options available to assist me in withdrawing or transferring funds. I checked them out and was quite happy because the internet services simplified everything for me.
ADVANTAGES
DISADVANTAGES
AttentiveFast
03-02-2022
Echo | Verified United Arab Emirates
Extraordinary
I was a new member of this bank, the customer service told me that there are online services that will help me in withdrawing or transferring money. I tried them and I was totally satisfied as the online services made everything easier for me.
ADVANTAGES
DISADVANTAGES
AmazingOutstanding
12-05-2021
Willa | Verified United Arab Emirates
Convenient
I had an issue with my bank account that I couldn’t withdraw from my debit card. I visited the bank and I told the customer service my problem and they solved it within 15 minutes only. Perfect team!
ADVANTAGES
DISADVANTAGES
ConvenientFastClient-oriented
21-04-2021
Ad
Reviews
Ahmad United Arab Emirates
Credit card loan
Biggest scam and they always try to screw by calling every time to for credit card loan , for 15000 cash we need to pay 25000 which I never seen in any other banks in uae
ADVANTAGES
DISADVANTAGES
Untrustworthy
29-03-2023
Raghu India
Credit Card Limit
I have applied for a credit card and I got the card with way more than the limit I requested. Since 4 days they didnt resolved my issues.
Worst customer Service, I have booked air ticket from Citi bank credit card, due to some reasons, I have cancelled the ticket. Refund has been proceesed from airlines but its been 3 months I have not received it in my account. Despite following up with the citi bank team, no firm response has been given. Issue is still unresolved…..Think twice before going for any service from Citi Bank.
ADVANTAGES
DISADVANTAGES
DisappointingIncompetentNot Client-oriented
09-03-2023
Pavan United Arab Emirates
credit card cash back
Hello
When I applied credit card of citi bank, from credit card sal3s department one lady called me, she offer me one card which I am eligible to get it.
She said I will get cash back dhs.500 after 3 month if I spent minimum 5000 every month for first 3 month then I will get dhs500 cash back in 4th month statement.
Now 5th month over when I called citi bank customer care for my cash back enquiry they said in ur card there is no cash policy.
She has given me wrong information, mis leading and cheated me.
I am going to cancel my citi bank credit card and going to file a complain against her in consumer court.
I took loan on credit card 4 years back for 48months and I needed to close it after 2 years. For applying a personal loan in mashreq bank. So I applied for liability letter and submitted the full amount cheque to the branch. No one told me that I need to call and ask to cancel my loan. So the money is paid to my card. Now I can see each month it deducted and loan was ongoing. Now is the last months. The amount we paid according to liability letter ran out and now they asking me to pay the rest. They were charging me interest for money that I didn’t have with me. When I call customer service they were rude and no help. Even when I go to branch they were too rude no help. Even when I write to them no answer. In customer service and branch last they understand the situation and everyone telling that they can’t help in this. This should go to legal department. Not at all professional. How can I contact legal department. Citi bank just ignoring customer rights and try to steal money from customers.
I was promised a joining bonus by the agent who signed me up for a credit card. Upon signing up, the bank told me I was not eligible for this bonus as it’s only available to online customers and not those who sign up with an agent.
In order to “investigate” the issue, the bank has put my card on a block for close to four weeks now. And no one is bothered to resolve the issue.
Paid the credit card loan amount well before the due date through online from another bank but due to CITI bank employee mistake the same was not credited to my card with reason from the customer service, Collection team and by Manager that i had selected the payment narration as CAR SERVICE, instead of CREDIT CARD but in my swift copy and with confirmation from the debited bank the narration mentioned as CRP -CREDIT CARD SERVICE. Also, this was not a first installment, it was a 5th Installment payment from the same bank account through online,
I have spoken to many customer service, collection team and the manager regarding the payment, all had confirmed that my payment is received but not adjusted to my card. I was also given an apology and reversal of late payment charges without adjusting the payment to my card that i had paid, instead the bank blocked my credit card with reply, the matter is under investigation.
Since 23rd of May, on daily basis, I was called by the collection department to pay the late payment and when i informed about the payment, the collection department wants me to speak to customer service to update the payment, instead of them requesting to update the payment..
I was told by the customer service team that they had received the payment but its on hold due to the narration word and they’d informed the concerned team to update the payment but nothing happened until today (01.06.2022)
Since last Friday, 27th May the bank blocked my card instead of updating my payment and when i called the customer service, the calls are diverted to collection department and the reply from collection department is to pay the outstanding amount asap or call the customer service, we cant do anything, Its not in our hand. I even spoke to a manager – not sure he is, also told that i will write to the concerned department on top priority to handle this case and everything will be okay withing 2-3 days but there is no update and the card is still blocked. Today morning and afternoon, i called the bank to speak to the same manager, he refused to come on line, instead he told the staff, tell him, i will follow up. Every day from 23rd May till this afternoon, collection department was/is calling and harassing me everyday asking for the pending payment without finding the solution .
The internet services provided by this bank are outstanding. Additionally, the personnel is really professional!
ADVANTAGES
DISADVANTAGES
AttentiveHonest
23-05-2022
Matt United Arab Emirates
Misleading and fraudulent
I specifically approached Citibank to open a saving account to link to my other account overseas. They told me that I needed to have a credit card to do so. Not understanding differently I signed. Instead I received a very expensive credit card and no savings. I used the card once as a test case. I am unable to download the app, it just won’t work. When I try to pay online there is no account number as most is blacked out. They provide you with an option to unblock the remainder numbers but that doesn’t work. I have had around 12 phone calls trying to resolve the issue with no resolution. No I get two calls per day telling me that I need to pay them. When I explain the issue they don’t care and tell me call customer service (12 times) even though I can’t pay because these is no ability on their systems. I have gone into their branch and their staff are sitting around doing nothing. When I told them I just want to pay and close the card they tell me they can’t see my card balance, but they are happy to take my money. They told me that I have to wait for someone else. Except none of their staff really appear to be doing anything. So they want you to pay but won’t let you, they then harass you none stop to pay when blocking you from doing so after fraudulently setting you up for a card you expressly said you didn’t want and ignoring what you actually requested.
This bank’s online services are absolutely incredible. Furthermore, the staff is extremely professional!
ADVANTAGES
DISADVANTAGES
AmazingHelpful
30-04-2022
Jakona | Verified United Arab Emirates
Amazing services!
The online services provided by this bank are extremely amazing. Moreover, the staff there is so professional!
ADVANTAGES
DISADVANTAGES
AmazingProfessional
14-04-2022
Dinni | Verified United Kingdom
Decent
I was a new customer at this bank, and the customer service representative informed me that there are online options available to assist me in withdrawing or transferring funds. I checked them out and was quite happy because the internet services simplified everything for me.
ADVANTAGES
DISADVANTAGES
AmazingProfessional
09-02-2022
Sana | Verified United Arab Emirates
Decent
I was a new customer at this bank, and the customer support agent advised me that I could withdraw or transfer monies using online methods. I looked them over and was pleased because the internet services made everything easier for me.
ADVANTAGES
DISADVANTAGES
AttentiveDecent
09-02-2022
Sayeera | Verified Austria
Good
I was a new customer at this bank, and the customer service representative informed me that there are online options available to assist me in withdrawing or transferring funds. I checked them out and was quite happy because the internet services simplified everything for me.
ADVANTAGES
DISADVANTAGES
AttentiveFast
03-02-2022
Echo | Verified United Arab Emirates
Extraordinary
I was a new member of this bank, the customer service told me that there are online services that will help me in withdrawing or transferring money. I tried them and I was totally satisfied as the online services made everything easier for me.
ADVANTAGES
DISADVANTAGES
AmazingOutstanding
12-05-2021
Willa | Verified United Arab Emirates
Convenient
I had an issue with my bank account that I couldn’t withdraw from my debit card. I visited the bank and I told the customer service my problem and they solved it within 15 minutes only. Perfect team!
ADVANTAGES
DISADVANTAGES
ConvenientFastClient-oriented
21-04-2021
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