fbpx
Site logo
Customer Experience

Customer Experience

161 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Amazing Convenient Excellent Fast Helpful Inexpensive Perfect Well-located Affordable Full Service
Disappointing Unprofessional


Excellent

43%

Great

29%

Average

0%

Poor

0%

Bad

29%

Ad
Description

Carrefour was launched in the region in 1995 by UAE-based Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in over 30 countries across the Middle East, Africa, and Asia, and fully owns the operations in the region. Today, Majid Al Futtaim operates over 320 Carrefour stores in 16 countries, serving more than 750,000 customers daily and employing over 37,000 colleagues.

Carrefour operates different store formats, as well as multiple online offerings to meet the growing needs of its diversified customer base. In line with the brand’s commitment to provide the widest range of quality products and value for money, Carrefour offers an unrivalled choice of more than 500,000 food and non-food products, and a locally inspired exemplary customer experience to create great moments for everyone every day. Across Carrefour’s stores, Majid Al Futtaim sources over 80% of the products offered from the region, making it a key enabler in supporting local producers, suppliers, families and economies.

Products and Services
  • Hypermarket
Location
  • Carrefour Hypermarket - Dubai Festival City - Dubai - United Arab Emirates

Contact Details
  • https://www.carrefouruae.com/
  • +97180073232
  • [email protected]
  • Dubai Festival City Mall Dubai United Arab Emirates
  • Dubai Festival City
  • Dubai (UAE)
Social Networks
Share This Listing
Scan to Review on Your Phone
QR Code
Ad
Write a Review
Reviews

Maximum file size: 15MB

Ad
Latest Reviews
Iftequar Ahmed
  United Arab Emirates

Worst delivering service

Dear Viewer,
I would like to share with you my personal experience with the Carrefour online shopping, I have recently ordered a product and I was told that my product will be delivered with 4 days, on 2nd day I got a call from the driver that he is on his way to deliver the product so I requested him to wait for 15 minutes I am on my way back to home he said he cannot wait and advised that he will come on day after tomorrow before 12:00 PM, so I have taken an off from my work for receiving the delivery and I waited for the entire day no one called me, So I called the customer service and they told me that you will revive the product with 4 days so wait for it you will get a call. on next day which is 4 day of the ordered I got a call from the driver that he is 20 min away from my home so I told him that I am in office so give me some time to reach home again the driver said we cannot wait we will come tomorrow, so again I called the customer care I got the same response that still 4 days is not completed you will get a call. on 5th day I got a call from the driver who told me to take off and wait till 12:00 PM and is telling me that my duty was changes so I couldn’t come on that day, so now I am on my way to deliver your product.
I have few straight questions with carefour team, Do you have a standard procedure of tracking the products delivery or you are dependent on the drivers personal commitments and continent? we are paying you for quality service and product, the same thing I can buy from 100 different portals and in future I will not buys any single item from your portal that is for sure.
Pathetic customer care service, always read out the terms and conditions, worst response from the manager of the customer care, doesn’t have intend to solve the problem, I have order through online just to save my time and now I am running behind these smart people.

Worst service overall, painful process.

ADVANTAGESDISADVANTAGES

Disappointing


12-01-2024

Ryma
  United Arab Emirates

Refund

I’m customer of carrefour last order they send me defrent type of meet I spoke to the customer service in the carrefour mall of the Emirates she said yes send the meet I wil du the refund I send the meet with delivery but no refund from their side I call customer care so many times just to ask my money and also same issue not solved with unprofessional and rude manner if the shop customer service solve the issue in the same time better then this drama bcs she speaks to me over the phone and she knows about it they recived the meet in the same time and I didn’t receive my money more then one week which is not professional at all

ADVANTAGESDISADVANTAGES

Unprofessional


28-02-2023

Abhainn |   Verified
  United Arab Emirates

Well-located!

What I really love about this hypermarket is that its locations are really convenient. Furthermore, it encompasses different products at very affordable prices.

ADVANTAGESDISADVANTAGES

Well-located Affordable


08-11-2021

Sayeera |   Verified
  United Arab Emirates

Delightful

This hypermarket is without a doubt the greatest in town. Everything I require is always available! Their produce and cuisine are always fresh. Every month, they provide amazing offers that meet everyone’s wants.

ADVANTAGESDISADVANTAGES

Helpful Inexpensive


29-09-2021

Shadha |   Verified
  United Arab Emirates

Satisfying

This hypermarket is without a doubt the greatest in town. Everything I require is always available! Their produce and cuisine are always fresh. Every month, they provide amazing offers that meet everyone’s wants.

ADVANTAGESDISADVANTAGES

Amazing Fast


27-09-2021

Mariola |   Verified
  United Arab Emirates

Perfect offers

Without hesitation, this hypermarket is the best in town. Everything I needed, is always there! Their food and vegetables are always fresh. They’re always providing perfect offers every month that suit everyone’s needs.

ADVANTAGESDISADVANTAGES

Perfect Full Service


03-05-2021

Laylah |   Verified
  United Arab Emirates

Advisable

I have been here many times for food, groceries, and other household items, whatever I need, this place is the solution, I would recommend Carrefour to anyone without any doubt.

ADVANTAGESDISADVANTAGES

Convenient Excellent


27-04-2021

Ad
Reviews
Iftequar Ahmed
  United Arab Emirates

Worst delivering service

Dear Viewer,
I would like to share with you my personal experience with the Carrefour online shopping, I have recently ordered a product and I was told that my product will be delivered with 4 days, on 2nd day I got a call from the driver that he is on his way to deliver the product so I requested him to wait for 15 minutes I am on my way back to home he said he cannot wait and advised that he will come on day after tomorrow before 12:00 PM, so I have taken an off from my work for receiving the delivery and I waited for the entire day no one called me, So I called the customer service and they told me that you will revive the product with 4 days so wait for it you will get a call. on next day which is 4 day of the ordered I got a call from the driver that he is 20 min away from my home so I told him that I am in office so give me some time to reach home again the driver said we cannot wait we will come tomorrow, so again I called the customer care I got the same response that still 4 days is not completed you will get a call. on 5th day I got a call from the driver who told me to take off and wait till 12:00 PM and is telling me that my duty was changes so I couldn’t come on that day, so now I am on my way to deliver your product.
I have few straight questions with carefour team, Do you have a standard procedure of tracking the products delivery or you are dependent on the drivers personal commitments and continent? we are paying you for quality service and product, the same thing I can buy from 100 different portals and in future I will not buys any single item from your portal that is for sure.
Pathetic customer care service, always read out the terms and conditions, worst response from the manager of the customer care, doesn’t have intend to solve the problem, I have order through online just to save my time and now I am running behind these smart people.

Worst service overall, painful process.

ADVANTAGESDISADVANTAGES

Disappointing


12-01-2024

Ryma
  United Arab Emirates

Refund

I’m customer of carrefour last order they send me defrent type of meet I spoke to the customer service in the carrefour mall of the Emirates she said yes send the meet I wil du the refund I send the meet with delivery but no refund from their side I call customer care so many times just to ask my money and also same issue not solved with unprofessional and rude manner if the shop customer service solve the issue in the same time better then this drama bcs she speaks to me over the phone and she knows about it they recived the meet in the same time and I didn’t receive my money more then one week which is not professional at all

ADVANTAGESDISADVANTAGES

Unprofessional


28-02-2023

Abhainn |   Verified
  United Arab Emirates

Well-located!

What I really love about this hypermarket is that its locations are really convenient. Furthermore, it encompasses different products at very affordable prices.

ADVANTAGESDISADVANTAGES

Well-located Affordable


08-11-2021

Sayeera |   Verified
  United Arab Emirates

Delightful

This hypermarket is without a doubt the greatest in town. Everything I require is always available! Their produce and cuisine are always fresh. Every month, they provide amazing offers that meet everyone’s wants.

ADVANTAGESDISADVANTAGES

Helpful Inexpensive


29-09-2021

Shadha |   Verified
  United Arab Emirates

Satisfying

This hypermarket is without a doubt the greatest in town. Everything I require is always available! Their produce and cuisine are always fresh. Every month, they provide amazing offers that meet everyone’s wants.

ADVANTAGESDISADVANTAGES

Amazing Fast


27-09-2021

Mariola |   Verified
  United Arab Emirates

Perfect offers

Without hesitation, this hypermarket is the best in town. Everything I needed, is always there! Their food and vegetables are always fresh. They’re always providing perfect offers every month that suit everyone’s needs.

ADVANTAGESDISADVANTAGES

Perfect Full Service


03-05-2021

Laylah |   Verified
  United Arab Emirates

Advisable

I have been here many times for food, groceries, and other household items, whatever I need, this place is the solution, I would recommend Carrefour to anyone without any doubt.

ADVANTAGESDISADVANTAGES

Convenient Excellent


27-04-2021

Satisfaction Survey
Please, take a moment to complete this anonymous survey.
1 = Very Unsatisfied | 10 = Very Satisfied

Satisfaction Survey
5
5
5
5
Contact
Contact form

You May Also Be Interested In