fbpx
Site logo
Customer Experience

Customer Experience

529 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Satisfying Smart Sustainable Professional Clean Affordable Full Service Decent Client-oriented
Criminal Disappointing Dishonest Fake Fraudulent Incompetent Misleading Rude Scam Unprofessional Expensive Not Client-oriented Repulsive


Excellent

74%

Great

4%

Average

4%

Poor

4%

Bad

13%

Ad
Description

Month to Month
Subscription
With a Monthly subscription, we offer the ultimate flexibility, access to a variety of nearly new cars with a monthly, 6 month or yearly commitment. These cars are available to be delivered to you in under 4 hours! We don’t ask for any deposits, just the monthly subscription fee paid monthly through the app. All we need is your Emirates ID, Driving License and we’ll get your car ready for you!

With a Mini Lease subscription you can choose a 12 or 24 month plan on a brand new car registered for you and delivered to your doorstep in just 10 days. We don’t ask for any down payments, just the subscription fee paid monthly through the app. All we need is your Emirates ID, Driving License, Passport Copy, Visa Copy and we’ll get your brand new car ready for you! Each Mini Lease Subscription even includes Fuel!*

Products and Services
  • Fully comprehensive insurance
  • Service and maintenance included
  • 24/7 Roadside Assistance included
  • Flexible car switching to suit your needs

 

Location
Contact Details
  • https://carasti.com/
  • +97148727085
  • [email protected]
  • 38th Floor Media One Tower Dubai Media City Dubai United Arab Emirates
  • Dubai Media City (DMC)
  • Dubai (UAE)
Share This Listing
Scan to Review on Your Phone
QR Code
Ad
Write a Review
Reviews

Maximum file size: 15MB

Ad
Latest Reviews
Enayah Khan
  United Arab Emirates

Pay for Everything

Initially it was the best as they really had no to lowest deposit. Then they started with the same amount of rent.
As customers we do feel that leasing is more convenient than owning. Carasti proves you wrong. I can still digest on their admin fees for EVERYTHING from salik to fines etc.
The MAIN THING- they give you 80 kms per day (2500 km) per month. AN AWESOME WAY TO EARN MONEY FROM PEOPLE EACH YEAR EASILY 10,000 minimum. It’s like a total scam. Ofcourse it’s written in their terms and conditions. But when you actually go out to the market like Self Drive etc. we know that these companies give us 4500-5000 kms to drive at the same rent or lesser. Their collections team are the most rude people you’ll ever encounter. For everything they’ll immediately mail you threatening “we’ll immobilize the car you currently using”. No manners and decency to speak with old customers. Wants to earn in everything. Complete cheaters. 80 kms are not even enough to drive from work to home each day.

Horrible and the biggest mistake of mine to be working with them.

ADVANTAGESDISADVANTAGES

Clean

Disappointing Fake Fraudulent Incompetent Misleading Rude Unprofessional Expensive Not Client-oriented


02-12-2023

Hussein Habboub
  United Arab Emirates

Ask About Jatin

During my subscription he was very helpful to provide the best help for ever even at night

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Clean Affordable Full Service Decent Client-oriented


20-09-2023

Um khulood
  United Arab Emirates

Thanking

I would like to thank Maria and zayn for their emaizing job and they way how there are dealing with customers I had some issues but when my issue when assigned to these 2 staff they have solved my issue with pressure I’m supper happy and I would like to recommend everyone if you need to have your long term car rent just visit Carasti you will never regrate . again thanks to Maria and Zayn keep doing fantastic job 👏

ADVANTAGESDISADVANTAGES

Excellent


14-06-2023

Jabez Olagunju
  United Arab Emirates

Thanks for always going extramile

Excellent service is never easy!
The true test of outstanding service is when things go wrong.
I sincerely appreciate Jatin for his patience and understanding and willingness to go extra mile.
Jatin is an epitome of amazing service…… Constantly saying “how can I make it better for you, what would make it better for you…. That’s not a typical statement I hear from people in service… Proffering solutions that has my best interest.
Once again thanks Jatin and thanks to Hadi for your support.
I have tried other service providers in the past but by far you strive to deliver excellence.
Thank you.

ADVANTAGESDISADVANTAGES

Cooperative Friendly Satisfying Sustainable Client-oriented


06-12-2022

Jacobus johannes venter kilian
  United Arab Emirates

The baddest customer service ever

Still ow me money for 3 months still going for excuses so that they don’t have to pay me my money back

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Rude Not Client-oriented Repulsive


22-10-2022

Sandy FERNANDO
  United Arab Emirates

Customer Service

I’ve been renting a car from Carasti for over an year now. I’m very happy with the Carasti as they are super helpful. They look after the clients and so approachable, responsive and resolve issues very quickly and efficiently. Special thanks for Van and Adriane. Highly recommend Carasti if you are looking for a renting a car

ADVANTAGESDISADVANTAGES

Client-oriented


04-07-2022

Ali |   Verified
  United Arab Emirates

Accurate

The services provided are excellent, including car rental, and their staff is informed and efficient.

ADVANTAGESDISADVANTAGES

Helpful Clean


31-05-2022

Samuel |   Verified
  United Arab Emirates

Decent

The services given, including car rental, are outstanding, and their crew is knowledgeable and efficient.

ADVANTAGESDISADVANTAGES

Amazing Efficient Fantastic


30-05-2022

Shamim |   Verified
  United Arab Emirates

Satisfying

The services provided, including car rental, are excellent, and their team is smart and delivers exceptional results.

ADVANTAGESDISADVANTAGES

Advisable Helpful


24-04-2022

Rojs
  United Arab Emirates

Customer Service

I’d like to commend receiving excellent & reliable service from Von Ryan, Aileen & Gladys. They’re always ready to extend support the best possible way they can. Thank you so much Guys. Happy & satisfied client here.

ADVANTAGESDISADVANTAGES

Excellent


05-04-2022

Luis |   Verified
  United Arab Emirates

Superb

The services are providing including the car rental are superb, their team smart and delivered outstanding services.

ADVANTAGESDISADVANTAGES

Outstanding Smart


26-02-2022

Meramria
  France

thief!!!

French friends and other peoples of the world, this agency is a scam, once the vehicle is returned, it will find all the reasons to charge you. During the observation, we noticed a cigarette hole on the driver’s front passenger seat, We had pointed it out so soon and we took exterior interior photos of the vehicle in the presence of the agent who is also visible in the photos, we then sent the whole thing to the agency’s Commercial Contact in order to complete the report. He reassured us that there was no problem. A few months later after relocating the vehicle, the agency resurfaced and charged us a whole bunch of costs for the cigarette hole, yet we have all the evidence can I send the photos on whatsApp, it there is therefore proof via the date and time that the hole was indeed present before starting the rental, while specifying that we are non-smokers, but the agency pretends not to understand and continues to take. We have filed an opposition and are awaiting your return to Dubai to lodge a complaint.
A priori we are not the only ones, this agency takes advantage of the fact that we are foreigners and waits for our departure from Dubai to start charging additional fees. Run away, this agency is dishonest and will try to charge you hidden fees as soon as the opportunity arises.

ADVANTAGESDISADVANTAGES

Advisable

Dishonest


25-01-2022

Jeeval |   Verified
  United Arab Emirates

Reliable!

I had a very reliable and great experience with this company. I was able to rent a car at a really perfect price with their help! Totally satisfying experience.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


25-01-2022

Nizar
  Lebanon

Thanks

It’s amazing agency, excellent service and easy to get car .all the cars it’s comfortable and good condition

ADVANTAGESDISADVANTAGES

Amazing


30-11-2021

Ayman Mahgoub
  Egypt

Best company ever for car rent in UAE

I had a very good experience with them,
Really have very helpful customers team especially Gladiolus she is so helpful and professional for dealing with any problems.., car was new and clean. Would definitely recommend them! During the booking of my rental all my needs was taken in consideration and any eventual issues was sorted by their team with a very personalized approach.many thanks for Gladiolus and Thanks Carasti and you must appreciate for your team

ADVANTAGESDISADVANTAGES

Amazing


29-11-2021

Lindall
  United Arab Emirates

Long after the car is returned, they still take money off my account

I cannot reach them, they rent cars from DiamondLease. Have all your bank details will each month they will just take the money from your account. Their phone numbers are not working. I am going to report them to the police.

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Scam


06-09-2021

Maswanhise |   Verified
  Hungary

Amazing quality

I rented a car from this company when I was on a visit to the UAE. The quality of the car was extremely amazing. Moreover, the price of the car was so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Reliable


26-08-2021

Hayden |   Verified
  United Arab Emirates

Satisfying

I have rented a car from them and my experience with this company was good as their cars and their prices both were completely satisfying.

ADVANTAGESDISADVANTAGES

Inexpensive Perfect


18-08-2021

Fuzali |   Verified
  United Arab Emirates

Perfect quality of service

I really liked my experience with this car rental company as they’re providing perfect quality of service for the clients. Moreover, the cars provided by them are of perfect quality!

ADVANTAGESDISADVANTAGES

Amazing Perfect


11-07-2021

Ekalavya |   Verified
  United Arab Emirates

Reasonable prices

I rented a car from this car rental company. I was satisfied as the price was so reasonable. Highly recommended!

ADVANTAGESDISADVANTAGES

Reliable Affordable


29-06-2021

Araceli |   Verified
  United Arab Emirates

Quick and fast booking

I wanted to rent a car from this company so I contacted the customer service team. They helped me so much in the process and the booking was easy and smooth!

ADVANTAGESDISADVANTAGES

Fast Perfect


02-06-2021

Santiago |   Verified
  United Arab Emirates

Friendly

I have contacted them as I want to rent a car from them, they are so friendly and attentive to my questions, they are such a professional team who takes care of their client needs.

ADVANTAGESDISADVANTAGES

Attentive Professional


11-05-2021

Nathanael |   Verified
  United Arab Emirates

Fast

I found them fast car rental company I called them and within one hour they send the vehicle to my desired location and the entire booking process was online so convenient and reliable.

ADVANTAGESDISADVANTAGES

Convenient Reliable


04-05-2021

Ad
Reviews
Enayah Khan
  United Arab Emirates

Pay for Everything

Initially it was the best as they really had no to lowest deposit. Then they started with the same amount of rent.
As customers we do feel that leasing is more convenient than owning. Carasti proves you wrong. I can still digest on their admin fees for EVERYTHING from salik to fines etc.
The MAIN THING- they give you 80 kms per day (2500 km) per month. AN AWESOME WAY TO EARN MONEY FROM PEOPLE EACH YEAR EASILY 10,000 minimum. It’s like a total scam. Ofcourse it’s written in their terms and conditions. But when you actually go out to the market like Self Drive etc. we know that these companies give us 4500-5000 kms to drive at the same rent or lesser. Their collections team are the most rude people you’ll ever encounter. For everything they’ll immediately mail you threatening “we’ll immobilize the car you currently using”. No manners and decency to speak with old customers. Wants to earn in everything. Complete cheaters. 80 kms are not even enough to drive from work to home each day.

Horrible and the biggest mistake of mine to be working with them.

ADVANTAGESDISADVANTAGES

Clean

Disappointing Fake Fraudulent Incompetent Misleading Rude Unprofessional Expensive Not Client-oriented


02-12-2023

Hussein Habboub
  United Arab Emirates

Ask About Jatin

During my subscription he was very helpful to provide the best help for ever even at night

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Clean Affordable Full Service Decent Client-oriented


20-09-2023

Um khulood
  United Arab Emirates

Thanking

I would like to thank Maria and zayn for their emaizing job and they way how there are dealing with customers I had some issues but when my issue when assigned to these 2 staff they have solved my issue with pressure I’m supper happy and I would like to recommend everyone if you need to have your long term car rent just visit Carasti you will never regrate . again thanks to Maria and Zayn keep doing fantastic job 👏

ADVANTAGESDISADVANTAGES

Excellent


14-06-2023

Jabez Olagunju
  United Arab Emirates

Thanks for always going extramile

Excellent service is never easy!
The true test of outstanding service is when things go wrong.
I sincerely appreciate Jatin for his patience and understanding and willingness to go extra mile.
Jatin is an epitome of amazing service…… Constantly saying “how can I make it better for you, what would make it better for you…. That’s not a typical statement I hear from people in service… Proffering solutions that has my best interest.
Once again thanks Jatin and thanks to Hadi for your support.
I have tried other service providers in the past but by far you strive to deliver excellence.
Thank you.

ADVANTAGESDISADVANTAGES

Cooperative Friendly Satisfying Sustainable Client-oriented


06-12-2022

Jacobus johannes venter kilian
  United Arab Emirates

The baddest customer service ever

Still ow me money for 3 months still going for excuses so that they don’t have to pay me my money back

ADVANTAGESDISADVANTAGES

Dishonest Fraudulent Rude Not Client-oriented Repulsive


22-10-2022

Sandy FERNANDO
  United Arab Emirates

Customer Service

I’ve been renting a car from Carasti for over an year now. I’m very happy with the Carasti as they are super helpful. They look after the clients and so approachable, responsive and resolve issues very quickly and efficiently. Special thanks for Van and Adriane. Highly recommend Carasti if you are looking for a renting a car

ADVANTAGESDISADVANTAGES

Client-oriented


04-07-2022

Ali |   Verified
  United Arab Emirates

Accurate

The services provided are excellent, including car rental, and their staff is informed and efficient.

ADVANTAGESDISADVANTAGES

Helpful Clean


31-05-2022

Samuel |   Verified
  United Arab Emirates

Decent

The services given, including car rental, are outstanding, and their crew is knowledgeable and efficient.

ADVANTAGESDISADVANTAGES

Amazing Efficient Fantastic


30-05-2022

Shamim |   Verified
  United Arab Emirates

Satisfying

The services provided, including car rental, are excellent, and their team is smart and delivers exceptional results.

ADVANTAGESDISADVANTAGES

Advisable Helpful


24-04-2022

Rojs
  United Arab Emirates

Customer Service

I’d like to commend receiving excellent & reliable service from Von Ryan, Aileen & Gladys. They’re always ready to extend support the best possible way they can. Thank you so much Guys. Happy & satisfied client here.

ADVANTAGESDISADVANTAGES

Excellent


05-04-2022

Luis |   Verified
  United Arab Emirates

Superb

The services are providing including the car rental are superb, their team smart and delivered outstanding services.

ADVANTAGESDISADVANTAGES

Outstanding Smart


26-02-2022

Meramria
  France

thief!!!

French friends and other peoples of the world, this agency is a scam, once the vehicle is returned, it will find all the reasons to charge you. During the observation, we noticed a cigarette hole on the driver’s front passenger seat, We had pointed it out so soon and we took exterior interior photos of the vehicle in the presence of the agent who is also visible in the photos, we then sent the whole thing to the agency’s Commercial Contact in order to complete the report. He reassured us that there was no problem. A few months later after relocating the vehicle, the agency resurfaced and charged us a whole bunch of costs for the cigarette hole, yet we have all the evidence can I send the photos on whatsApp, it there is therefore proof via the date and time that the hole was indeed present before starting the rental, while specifying that we are non-smokers, but the agency pretends not to understand and continues to take. We have filed an opposition and are awaiting your return to Dubai to lodge a complaint.
A priori we are not the only ones, this agency takes advantage of the fact that we are foreigners and waits for our departure from Dubai to start charging additional fees. Run away, this agency is dishonest and will try to charge you hidden fees as soon as the opportunity arises.

ADVANTAGESDISADVANTAGES

Advisable

Dishonest


25-01-2022

Jeeval |   Verified
  United Arab Emirates

Reliable!

I had a very reliable and great experience with this company. I was able to rent a car at a really perfect price with their help! Totally satisfying experience.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


25-01-2022

Nizar
  Lebanon

Thanks

It’s amazing agency, excellent service and easy to get car .all the cars it’s comfortable and good condition

ADVANTAGESDISADVANTAGES

Amazing


30-11-2021

Ayman Mahgoub
  Egypt

Best company ever for car rent in UAE

I had a very good experience with them,
Really have very helpful customers team especially Gladiolus she is so helpful and professional for dealing with any problems.., car was new and clean. Would definitely recommend them! During the booking of my rental all my needs was taken in consideration and any eventual issues was sorted by their team with a very personalized approach.many thanks for Gladiolus and Thanks Carasti and you must appreciate for your team

ADVANTAGESDISADVANTAGES

Amazing


29-11-2021

Lindall
  United Arab Emirates

Long after the car is returned, they still take money off my account

I cannot reach them, they rent cars from DiamondLease. Have all your bank details will each month they will just take the money from your account. Their phone numbers are not working. I am going to report them to the police.

ADVANTAGESDISADVANTAGES

Criminal Fraudulent Scam


06-09-2021

Maswanhise |   Verified
  Hungary

Amazing quality

I rented a car from this company when I was on a visit to the UAE. The quality of the car was extremely amazing. Moreover, the price of the car was so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect Reliable


26-08-2021

Hayden |   Verified
  United Arab Emirates

Satisfying

I have rented a car from them and my experience with this company was good as their cars and their prices both were completely satisfying.

ADVANTAGESDISADVANTAGES

Inexpensive Perfect


18-08-2021

Fuzali |   Verified
  United Arab Emirates

Perfect quality of service

I really liked my experience with this car rental company as they’re providing perfect quality of service for the clients. Moreover, the cars provided by them are of perfect quality!

ADVANTAGESDISADVANTAGES

Amazing Perfect


11-07-2021

Ekalavya |   Verified
  United Arab Emirates

Reasonable prices

I rented a car from this car rental company. I was satisfied as the price was so reasonable. Highly recommended!

ADVANTAGESDISADVANTAGES

Reliable Affordable


29-06-2021

Araceli |   Verified
  United Arab Emirates

Quick and fast booking

I wanted to rent a car from this company so I contacted the customer service team. They helped me so much in the process and the booking was easy and smooth!

ADVANTAGESDISADVANTAGES

Fast Perfect


02-06-2021

Santiago |   Verified
  United Arab Emirates

Friendly

I have contacted them as I want to rent a car from them, they are so friendly and attentive to my questions, they are such a professional team who takes care of their client needs.

ADVANTAGESDISADVANTAGES

Attentive Professional


11-05-2021

Nathanael |   Verified
  United Arab Emirates

Fast

I found them fast car rental company I called them and within one hour they send the vehicle to my desired location and the entire booking process was online so convenient and reliable.

ADVANTAGESDISADVANTAGES

Convenient Reliable


04-05-2021

Satisfaction Survey
Please, take a moment to complete this anonymous survey.
1 = Very Unsatisfied | 10 = Very Satisfied

Satisfaction Survey
5
5
5
5
Contact
Contact form

You May Also Be Interested In