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Customer Experience

Customer Experience

391 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

71%

Great

6%

Average

0%

Poor

0%

Bad

24%

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Description

BROWZ raises the beauty game, bringing innovation and personalisation to Semi Permanent Makeup, Brow Shaping, Lashes, Signature anti-aging facials and advanced skincare treatments. We are focused on brow balance and rejuvenation; our award-winning, diverse team of European artists have perfected the art of the arch to bring you optimum results. Founded in 2016 by internationally recognised creative artist, Michele Barclay. At BROWZ we pride ourselves in using cutting edge technology, to bring bespoke beauty excellence to the trend setters of Dubai and Abu Dhabi.

 

Just like you, we are brow, lash and skin obsessed.

Our philosophy is simple; offer the best treatments, create a friendly environment and deliver outstanding service by nurturing an elite team of superstars!

Products and Services
  • Shaded Eyeliner
  • Semi Permanent Eyeliner
  • Lash Lift
  • Lash Extensions
  • Brows
  • Skin

Lips

Location
Contact Details
  • https://browz.ae/
  • +971508414289
  • [email protected]
  • Al Wasl Road Opposite ENOC Petrol Station Umm Suqeim 3 Dubai United Arab Emirates
  • Umm Suqeim 3
  • Dubai (UAE)
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Reviews

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Latest Reviews
Negin Delavar
  United Arab Emirates

Fantastic Experience at BROWZ

I went to BROWZ for a treatment for the first time just two days ago, it was one of the most pleasant experiences I have ever had in Dubai. The atmosphere is very relaxing and calm, the team are very welcoming and helpful. They are a team of professionals. I got an eyelash lift and a brow lift. I am extremely happy with the results and I am definitely going back for touch up. I highly recommend this location to anyone who is looking for an unbeatable experience at a salon/clinic in Dubai

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Excellent Friendly Knowledgeable Perfect Professional Clean Well-located Full Service


15-05-2024

muge
  United Arab Emirates

It is too expensive

This is not about customer experience, this is about pricing.
Dont go there, you can get same treatment at other places x10 cheaper. I was shocked when they were asking price for lip blush. You can basically get an aesthetic operation. You can go Brau instead.

ADVANTAGESDISADVANTAGES

Clean Client-oriented

Expensive


26-03-2023

Dina
  United Kingdom

Eye Brows

I had my eyebrows done yesterday at Browz by
Liz and I just wanted to say just how brilliant she was very professional and very precise. It’s the first time I’ve had anything like this done before and she explained the whole process to me, and she put me at ease. The level of care I received from all the staff was outstanding they were all so warm and friendly and I love my eyebrows now I highly recommend Browz thank you so much.

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Efficient Excellent Fantastic Fast Friendly Honest Knowledgeable Outstanding Perfect Trustworthy Professional Clean Full Service Client-oriented


15-01-2023

Roannorey
  Canada

Thumbs Up to Dasha❤️❤️❤️

The service was really excellent.
Dasha did a great job with my Eye brows and lashes.
I’m well satisfied the before and after doing the eye brows lamination and eye lashes lift.
The reception were so friendly and accomodating❤️❤️
As soon you enter the shop, they’ll gonna great you with warm smile and offer you with drinks💪🏼💪🏼💪🏼
The ambiance just so luxurious and well clean❤️❤️❤️

You are doing a great job and keep it up👏🏻👏🏻👏🏻👏🏻

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Efficient Excellent Friendly Impressive Outstanding Satisfying Clean Full Service Decent Client-oriented



17-09-2022

Meetha
  United Arab Emirates

Re experience

The salon is great but the comments incompetence with staff is a joke . They cannot do the most basic of functions such as take or amend bookings every time I go here there is a nightmare process where they have booked me ONG he wrong day or the wrong therapist that’s if they are available and not transferred to Abu Dhabi or elsewhere it’s a complete joke for customer experience

ADVANTAGESDISADVANTAGES

Inattentive Unprofessional Unreliable Untrustworthy Not Client-oriented


25-07-2022

Meetha
  United Arab Emirates

Re Browz review

I love the Browz place and services it offers however the customer experience is a complete and utter mess. They cant even schedule appts correctly at which at the last minute they move it by an hour than the time they had already confirmed . Slow responses ie takes over 24 hours end to end to make a booking , staff keep changing and it seems staff are only paid based on clients they service . The entire business model is a mess which is a huge disappoint as the decor of the place and relaxing atmosphere shows that there was a lot of money invested to set this up. There is also no follow up customer reviews on experience and tbh I don’t think the Mgt cares enough to be bothered

ADVANTAGESDISADVANTAGES


23-05-2022

N.
  France

the worse salon in the UAE

Not only their prices are more than double than any other salons in the UAE even some of the prestigious ones are not this high – the worse of all is that I have been treated less than a second class citizen for every appointment I have ever made in the salon. I kept going because the therapist kept telling me to forget about the drama but today i will never set foot again!! You need to go and learn about customer service – it is not all about the rich and the famous !!! You need to treat every single human the same! Totally disgusted in my 8 years in Dubai or any salons I have been to around the world I have never been treated this way in my entire life!!!! this doesnt deserve even 1 star!

ADVANTAGESDISADVANTAGES

Terrible


27-04-2022

Lara
  United Arab Emirates

Browz

Professional service, friendly staff and a good place to do your eyebrows. They are attentive and I particularly liked Tasleem. I was a loyal customer for many years but unfortunately they have doubled their prices and so I stopped going. Not worth paying AED 150 to get your eyebrows threaded!

ADVANTAGESDISADVANTAGES

Competent Professional Clean

Expensive


04-03-2022

Maryam
  United Arab Emirates

Great first experience ( Brow lamination )

I’ve never touched my browz before so i was a little worried with how they might look after but i was more than happy with the results . The amazing work was done by Miss Raveena super professional she makes sure you’re comfortable with whatever she will do , very calm and peaceful place .

ADVANTAGESDISADVANTAGES

Amazing Attentive Convenient Cooperative Friendly Honest Professional Clean Well-located Full Service


28-02-2022

Natalia |   Verified
  United Arab Emirates

Experts

They are the experts’ ones who are providing services it was a satisfying experience with them they are totally recommended.

ADVANTAGESDISADVANTAGES

Advisable Satisfying


08-12-2021

Martina
  Italy

Fantastic lamination

I did today lamination for the first time and I am very satisfied of the result. My technician Roisin is the sweetest, very professional.

ADVANTAGESDISADVANTAGES

Amazing


08-12-2021

Aergul |   Verified
  United Arab Emirates

Perfect quality

I was really satisfied with my experience with this salon. The products provided by them are perfect and their quality is more than amazing. Also, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect


06-09-2021

Freya |   Verified
  United Arab Emirates

Recommended

They are offering amazing services, I have tried one of their services and my experience with them really satisfying, they are recommendable.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


25-08-2021

Barzah |   Verified
  United Arab Emirates

Professional

The staff working at this beauty salon is really perfect and so professional. I’ve taken some of the services provided by this salon and I was so satisfied with all of them.

ADVANTAGESDISADVANTAGES

Satisfying Professional


19-07-2021

Mina |   Verified
  United Arab Emirates

Satisfying

I have visited them for lash extension services, they are friendly and efficient and provide superb services, I am fully satisfied with their services.

ADVANTAGESDISADVANTAGES

Efficient Friendly


20-06-2021

Dorothy |   Verified
  United Arab Emirates

Perfect

I have tried their lash lift treatment they are super professional, provide excellent services, overall my experience with them was wonderful.

ADVANTAGESDISADVANTAGES

Excellent Professional


17-06-2021

Chellam |   Verified
  United Arab Emirates

Affordable products

Browz is already providing perfect and affordable products. I purchased some of them, they were delivered fastly and the products were of perfect quality as well!

ADVANTAGESDISADVANTAGES

Perfect Affordable


17-06-2021

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Reviews
Negin Delavar
  United Arab Emirates

Fantastic Experience at BROWZ

I went to BROWZ for a treatment for the first time just two days ago, it was one of the most pleasant experiences I have ever had in Dubai. The atmosphere is very relaxing and calm, the team are very welcoming and helpful. They are a team of professionals. I got an eyelash lift and a brow lift. I am extremely happy with the results and I am definitely going back for touch up. I highly recommend this location to anyone who is looking for an unbeatable experience at a salon/clinic in Dubai

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Excellent Friendly Knowledgeable Perfect Professional Clean Well-located Full Service


15-05-2024

muge
  United Arab Emirates

It is too expensive

This is not about customer experience, this is about pricing.
Dont go there, you can get same treatment at other places x10 cheaper. I was shocked when they were asking price for lip blush. You can basically get an aesthetic operation. You can go Brau instead.

ADVANTAGESDISADVANTAGES

Clean Client-oriented

Expensive


26-03-2023

Dina
  United Kingdom

Eye Brows

I had my eyebrows done yesterday at Browz by
Liz and I just wanted to say just how brilliant she was very professional and very precise. It’s the first time I’ve had anything like this done before and she explained the whole process to me, and she put me at ease. The level of care I received from all the staff was outstanding they were all so warm and friendly and I love my eyebrows now I highly recommend Browz thank you so much.

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Efficient Excellent Fantastic Fast Friendly Honest Knowledgeable Outstanding Perfect Trustworthy Professional Clean Full Service Client-oriented


15-01-2023

Roannorey
  Canada

Thumbs Up to Dasha❤️❤️❤️

The service was really excellent.
Dasha did a great job with my Eye brows and lashes.
I’m well satisfied the before and after doing the eye brows lamination and eye lashes lift.
The reception were so friendly and accomodating❤️❤️
As soon you enter the shop, they’ll gonna great you with warm smile and offer you with drinks💪🏼💪🏼💪🏼
The ambiance just so luxurious and well clean❤️❤️❤️

You are doing a great job and keep it up👏🏻👏🏻👏🏻👏🏻

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Efficient Excellent Friendly Impressive Outstanding Satisfying Clean Full Service Decent Client-oriented



17-09-2022

Meetha
  United Arab Emirates

Re experience

The salon is great but the comments incompetence with staff is a joke . They cannot do the most basic of functions such as take or amend bookings every time I go here there is a nightmare process where they have booked me ONG he wrong day or the wrong therapist that’s if they are available and not transferred to Abu Dhabi or elsewhere it’s a complete joke for customer experience

ADVANTAGESDISADVANTAGES

Inattentive Unprofessional Unreliable Untrustworthy Not Client-oriented


25-07-2022

Meetha
  United Arab Emirates

Re Browz review

I love the Browz place and services it offers however the customer experience is a complete and utter mess. They cant even schedule appts correctly at which at the last minute they move it by an hour than the time they had already confirmed . Slow responses ie takes over 24 hours end to end to make a booking , staff keep changing and it seems staff are only paid based on clients they service . The entire business model is a mess which is a huge disappoint as the decor of the place and relaxing atmosphere shows that there was a lot of money invested to set this up. There is also no follow up customer reviews on experience and tbh I don’t think the Mgt cares enough to be bothered

ADVANTAGESDISADVANTAGES


23-05-2022

N.
  France

the worse salon in the UAE

Not only their prices are more than double than any other salons in the UAE even some of the prestigious ones are not this high – the worse of all is that I have been treated less than a second class citizen for every appointment I have ever made in the salon. I kept going because the therapist kept telling me to forget about the drama but today i will never set foot again!! You need to go and learn about customer service – it is not all about the rich and the famous !!! You need to treat every single human the same! Totally disgusted in my 8 years in Dubai or any salons I have been to around the world I have never been treated this way in my entire life!!!! this doesnt deserve even 1 star!

ADVANTAGESDISADVANTAGES

Terrible


27-04-2022

Lara
  United Arab Emirates

Browz

Professional service, friendly staff and a good place to do your eyebrows. They are attentive and I particularly liked Tasleem. I was a loyal customer for many years but unfortunately they have doubled their prices and so I stopped going. Not worth paying AED 150 to get your eyebrows threaded!

ADVANTAGESDISADVANTAGES

Competent Professional Clean

Expensive


04-03-2022

Maryam
  United Arab Emirates

Great first experience ( Brow lamination )

I’ve never touched my browz before so i was a little worried with how they might look after but i was more than happy with the results . The amazing work was done by Miss Raveena super professional she makes sure you’re comfortable with whatever she will do , very calm and peaceful place .

ADVANTAGESDISADVANTAGES

Amazing Attentive Convenient Cooperative Friendly Honest Professional Clean Well-located Full Service


28-02-2022

Natalia |   Verified
  United Arab Emirates

Experts

They are the experts’ ones who are providing services it was a satisfying experience with them they are totally recommended.

ADVANTAGESDISADVANTAGES

Advisable Satisfying


08-12-2021

Martina
  Italy

Fantastic lamination

I did today lamination for the first time and I am very satisfied of the result. My technician Roisin is the sweetest, very professional.

ADVANTAGESDISADVANTAGES

Amazing


08-12-2021

Aergul |   Verified
  United Arab Emirates

Perfect quality

I was really satisfied with my experience with this salon. The products provided by them are perfect and their quality is more than amazing. Also, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect


06-09-2021

Freya |   Verified
  United Arab Emirates

Recommended

They are offering amazing services, I have tried one of their services and my experience with them really satisfying, they are recommendable.

ADVANTAGESDISADVANTAGES

Amazing Satisfying


25-08-2021

Barzah |   Verified
  United Arab Emirates

Professional

The staff working at this beauty salon is really perfect and so professional. I’ve taken some of the services provided by this salon and I was so satisfied with all of them.

ADVANTAGESDISADVANTAGES

Satisfying Professional


19-07-2021

Mina |   Verified
  United Arab Emirates

Satisfying

I have visited them for lash extension services, they are friendly and efficient and provide superb services, I am fully satisfied with their services.

ADVANTAGESDISADVANTAGES

Efficient Friendly


20-06-2021

Dorothy |   Verified
  United Arab Emirates

Perfect

I have tried their lash lift treatment they are super professional, provide excellent services, overall my experience with them was wonderful.

ADVANTAGESDISADVANTAGES

Excellent Professional


17-06-2021

Chellam |   Verified
  United Arab Emirates

Affordable products

Browz is already providing perfect and affordable products. I purchased some of them, they were delivered fastly and the products were of perfect quality as well!

ADVANTAGESDISADVANTAGES

Perfect Affordable


17-06-2021

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