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Customer Experience

Customer Experience

529 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Convenient Excellent Fantastic Fast Helpful Honest Inexpensive Perfect Pleasant Reliable Satisfying Clean Well-located Affordable Tasty
Awkward Dangerous Dirty Disappointing Dishonest Horrible Inattentive Incompetent Messy Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Not Client-oriented Repulsive


Excellent

74%

Great

0%

Average

0%

Poor

4%

Bad

22%

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Description

We search high and low for the best properties in cities all around the globe. Our design team transforms these spaces into meticulously curated, sensory rich, and thoughtfully appointed homes. We then offer these turnkey apartments for stays of 30 days or longer to guests looking for a new place to live without any of the hassle of moving.

But we don’t stop there.

We back each apartment with dedicated, on—the—ground support so you always have peace of mind knowing we’re here for you.

The result?

Beautiful places that people call home.

Products and Services
  • Move in ready, furnished apartments
Location
  • Al Habtoor Business Tower - King Salman Bin Abdulaziz Al Saud Street - Dubai - United Arab Emirates

Contact Details
  • https://www.theblueground.com
  • +97145081564
  • [email protected]
  • Office 502, Al Habtoor Business Tower Dubai Marina Dubai United Arab Emirates
  • Dubai Marina
  • Dubai (UAE)
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Reviews

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Latest Reviews
Huba Buba
  United Arab Emirates

Disastrous experience with Blueground in Dubai – SCAM

1. No representative was present to show us the apartment when we arrived at 9 PM (in Dubai, every serious agent would come to enable smooth move-in as the apartment is far from being cheap and in a lousy neighbourhood – Dubai Downtown).

2. The access cards we received were both deactivated (i.e. did not open any doors in the building) – it took days to resolve one. The second access card did not work at all, and we waited for an additional month and a half for its replacement, which caused us trouble getting into the building when not together.

3. Upon arrival, we found the water heavily discoloured (dark yellow) and despite the promised 24/7 service, no one was available to help during the weekend. It took a week for the boiler to be replaced. Also nobody advised on arrival that they left boiler turned off, leaving us without hot water for the first 2 days.

4. Our main toilet began clogging inexplicably shortly after moving in. We contacted Blueground and a technician who was not fluent in English attended to it. He was unable to explain the issue, and although there was a temporary improvement, the problem worsened significantly within a week. We experienced back-ups in the shower, bathtub, both sinks and the toilet, with the bathtub taking six hours to drain.

5. After reporting the issue again, maintenance was performed during our absence with our consent. We returned to find our apartment reeking of sewage. It appears the cleaning service inadequately addressed the issue by merely spreading the mess around. Days later, the stench remains pervasive, making it impossible to ignore, especially as it infiltrates our bedroom. The main toilet still does not flush as expected, and therefore cannot be used at all. Last status is that it is being investigated with the building maintenance team, so unresolved.

6. Despite repeated inquiries, Blueground has failed to provide an explanation for the water/plumbing issues, only asking if we are satisfied with their “solutions.”

7. Overnight we have lost entry access to the building completely as apparently the building has changed their access systems altogether and Blueground needed to arrange a pickup of new access cards. At the reception they told us you have been informed in advance and should have informed us well ahead of time, and provided us with new access cards. This has not happened of course, so we lost access on both cards which negatively impacted our experience.

8. Early cancelation 30 day notice period is required, which is understandable, but not the penalties they charge retroactively for the whole rental period – they recalculate your stay with maximum price, which makes the rental price ridiculously expensive (jumping from 10500 AED to 14500 AED), and it is a complete scam/rip-off. Avoid 100%.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Misleading Ridiculous Scam Terrible Unpleasant Unreliable Untrustworthy Expensive Repulsive


15-05-2024

Testing
  Pakistan

Good

Best

ADVANTAGESDISADVANTAGES



01-03-2024

ankit testing
  British Indian Ocean Territory

gfhfh

hgfh

ADVANTAGESDISADVANTAGES

Amazing

Dangerous


27-02-2024

Marcel
  Germany

Nightmare Experience – The Worst Host Ever

I don’t even know where to begin with this disastrous Airbnb experience. Our stay at Blueground’s apartment was nothing short of a living nightmare, and I strongly advise anyone considering booking with them to run in the opposite direction. This host and their property have officially claimed the title of the worst in the universe.

First and foremost, the apartment was plagued with issues that the host conveniently chose to ignore. The bathtub leaked incessantly, turning the bathroom into a perpetual slip-and-slide. The window was also broken and rain came inside. Despite reporting this problem repeatedly, Blueground displayed a shocking lack of concern and failed to take any corrective action.

To add insult to injury, the toilet was broken for weeks on end. It’s mind-boggling that a basic necessity like a functioning toilet was beyond the capabilities of this so-called host. Water was everywhere, with a balcony that resembled a swimming pool due to a blocked drain. Our attempts to reach out for assistance were met with indifference.

What’s more, Blueground had the audacity to promise three saunas as part of the amenities, but surprise, surprise – there was no sauna to be found. False advertising at its finest. It’s clear that honesty and integrity are not part of this host’s vocabulary.

To top it all off, the promised free car parking card never materialized. We were left scrambling for parking, adding an unnecessary layer of stress to our already horrendous stay. The sheer negligence and incompetence displayed by this host are unparalleled.

In summary, steer clear of Blueground’s property unless you enjoy living in a perpetual state of chaos and disappointment. This host has set a new low in the hospitality industry, and I cannot emphasize enough how utterly dreadful our experience was. Save yourself the trouble and find accommodation elsewhere – anywhere would be an improvement over this catastrophe.

ADVANTAGESDISADVANTAGES

Scam


16-02-2024

Dmitry
  United Kingdom

Avoid Blueground at all cost

I checked-in for my monthly stay and immediately reported multiple issues:
– water leaks
– terrible sewage smell
– toilet and shower not working

Blueground apologized multiple times but failed to resolve these issues even though I escalated problems numerous times. They tried chemicals that didn’t help but just made us live in even worse conditions.

They explained that the filters required changing but couldn’t do it themselves in 3+ weeks. So basically Blueground is incapable of conducting basic maintenance required to lend property to someone. Eventually I moved to another apartment which I rented with another and more reliable company. When I asked Blueground to refund me, they simply stopped replying to me.

Definitely worst stay experience I’ve ever had, avoid this company at all cost.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Horrible Inattentive Incompetent Messy Misleading Unprofessional Not Client-oriented


25-10-2023

Riaan
  United Arab Emirates

No compasion for your situation

Blueground does not listen to your situation. They are happy to let you sit on a pavement with all your goods from 9am till 3pm check in time. Regardless that I have asked for early check in days in advance, an the aprtment has been empty for days

ADVANTAGESDISADVANTAGES

Incompetent


18-04-2023

Lorenzo
  Italy

Worst experience ever

The Fairways East. Dubai. Apt 1604: 7 leaks in 2 years, cockroaches, broken sofa. Provable. Inconsistent support.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Inattentive Incompetent Terrible Unreliable Expensive


01-04-2023

Gayathry |   Verified
  United Arab Emirates

Good option

They gave me a fantastic, spotlessly clean, and conveniently located move-in-ready furnished apartment, and I am more than happy with it.

ADVANTAGESDISADVANTAGES

Attentive Honest


30-06-2022

Sana |   Verified
  United Arab Emirates

Good

The move-in-ready furnished apartment provided by them is wonderful, perfectly clean and well-located and I am totally satisfied.

ADVANTAGESDISADVANTAGES

Fantastic Fast


27-05-2022

Yannick
  United Arab Emirates

Too expensive for the quality of apartment and service.

While Blueground provides apartments with a modern look and high-gloss pictures in Dubai, the overall quality provided does not reflect the high price that you’re paying. Cheap furniture, worn appliances and a maintenance crew that has to come by twice for every service request due to lacking qualification of the technicians made my stay end up far from the piece-of-mind experience I was hoping for. While the service team tried to rectify the situation, the compensation offered (2 complementary cleanings) did not offset the disappointing experience that continued until my departure.
Looking at alternatives with an arriving colleague, I could have saved 15-20% during my stay.

ADVANTAGESDISADVANTAGES

Convenient Tasty

Disappointing Incompetent Expensive


24-02-2022

Taylor |   Verified
  United Arab Emirates

Wonderful

The move-in-ready furnished apartment provided by them is wonderful, perfectly clean and well-located and I am totally satisfied.

ADVANTAGESDISADVANTAGES

Clean Well-located


19-01-2022

Ishta |   Verified
  United Arab Emirates

Amazing apartments!

I will always recommend this real estate company as the apartments provided by them are amazing. Moreover, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Reliable


09-12-2021

Bolanile |   Verified
  United Arab Emirates

Well-located properties

What is really perfect about this company is that the apartments provided by them for sale are perfect. Also, their locations are really convenient!

ADVANTAGESDISADVANTAGES

Convenient Well-located


28-10-2021

Hudson |   Verified
  United Arab Emirates

Perfect

The blue background is offering such an excellent option to move into a furnished apartment, when I was shifted to this apartment me and my wife was so relaxed in terms of bringing and settles down the furniture.

ADVANTAGESDISADVANTAGES

Excellent Satisfying


13-10-2021

Nicky |   Verified
  United Arab Emirates

Reliable prices

I would always love to recommend this amazing real estate company. The prices of the apartments provided by them are reliable. Moreover, the designs of the apartments are perfect!

ADVANTAGESDISADVANTAGES

Perfect Reliable


18-08-2021

Saeed |   Verified
  United Arab Emirates

Totally amazing!

This real estate company is really amazing! I’ve made an agreement with them within a short period of time as the sales team there is so professional, knowledgeable, and very helpful!

ADVANTAGESDISADVANTAGES

Amazing Helpful


09-08-2021

Tuhinsurra |   Verified
  United Arab Emirates

Perfect furnished apartments

I would always recommend this real estate company as the apartments offered by them are really perfect. Their prices are affordable and their locations are so convenient!

ADVANTAGESDISADVANTAGES

Convenient Perfect Affordable


27-06-2021

Ronin |   Verified
  United Arab Emirates

Excellent

I have visited them, they are offering amazing apartments, I have book one for me, as their prices are good, and the facilities they are providing are excellent.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive


15-06-2021

Hairhar |   Verified
  United Arab Emirates

Extremely perfect!

I was really happy with my experience with Blueground. Their team provided me with the best and perfect furnished apartment ever! Also, I was so happy as the apartment’s price was affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


13-06-2021

Andrew |   Verified
  United Arab Emirates

Amazing

I found this real estate company the best one, this company provided me the best with all furnished apartment, before this company I was confused where to find this option but luckily I came across this company and they solved my problem. Perfect Real Estate Company. I will suggest them to my friends and colleagues as well.

ADVANTAGESDISADVANTAGES

Convenient Excellent Perfect


15-04-2021

Frederick |   Verified
  United Arab Emirates

Best Option to go with Furnished Apartment

I was looking for a furnished apartment and finally, I got to know about this company, their documentation process is quick and easy last week I met them the first time and this week I am at my new furnished apartment.

ADVANTAGESDISADVANTAGES

Advisable Convenient Reliable


04-04-2021

Genesis |   Verified
  United Arab Emirates

Luxuries apartments

Choose the city, choose your requirements and leave everything else for them. I moved into my new apartment within one day only from the registration process. They’re so fast and perfect!

ADVANTAGESDISADVANTAGES

Attentive Convenient Fast


31-03-2021

Harrison |   Verified
  United Arab Emirates

Convenient

I was looking for a furnished apartment in Dubai, I found Blueground company as they are offering furnished apartments, I contacted them that I want to move in soon, they said You can shift in two days as we will go through the documentation process.

ADVANTAGESDISADVANTAGES

Amazing Perfect Pleasant


30-03-2021

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Reviews
Huba Buba
  United Arab Emirates

Disastrous experience with Blueground in Dubai – SCAM

1. No representative was present to show us the apartment when we arrived at 9 PM (in Dubai, every serious agent would come to enable smooth move-in as the apartment is far from being cheap and in a lousy neighbourhood – Dubai Downtown).

2. The access cards we received were both deactivated (i.e. did not open any doors in the building) – it took days to resolve one. The second access card did not work at all, and we waited for an additional month and a half for its replacement, which caused us trouble getting into the building when not together.

3. Upon arrival, we found the water heavily discoloured (dark yellow) and despite the promised 24/7 service, no one was available to help during the weekend. It took a week for the boiler to be replaced. Also nobody advised on arrival that they left boiler turned off, leaving us without hot water for the first 2 days.

4. Our main toilet began clogging inexplicably shortly after moving in. We contacted Blueground and a technician who was not fluent in English attended to it. He was unable to explain the issue, and although there was a temporary improvement, the problem worsened significantly within a week. We experienced back-ups in the shower, bathtub, both sinks and the toilet, with the bathtub taking six hours to drain.

5. After reporting the issue again, maintenance was performed during our absence with our consent. We returned to find our apartment reeking of sewage. It appears the cleaning service inadequately addressed the issue by merely spreading the mess around. Days later, the stench remains pervasive, making it impossible to ignore, especially as it infiltrates our bedroom. The main toilet still does not flush as expected, and therefore cannot be used at all. Last status is that it is being investigated with the building maintenance team, so unresolved.

6. Despite repeated inquiries, Blueground has failed to provide an explanation for the water/plumbing issues, only asking if we are satisfied with their “solutions.”

7. Overnight we have lost entry access to the building completely as apparently the building has changed their access systems altogether and Blueground needed to arrange a pickup of new access cards. At the reception they told us you have been informed in advance and should have informed us well ahead of time, and provided us with new access cards. This has not happened of course, so we lost access on both cards which negatively impacted our experience.

8. Early cancelation 30 day notice period is required, which is understandable, but not the penalties they charge retroactively for the whole rental period – they recalculate your stay with maximum price, which makes the rental price ridiculously expensive (jumping from 10500 AED to 14500 AED), and it is a complete scam/rip-off. Avoid 100%.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Misleading Ridiculous Scam Terrible Unpleasant Unreliable Untrustworthy Expensive Repulsive


15-05-2024

Testing
  Pakistan

Good

Best

ADVANTAGESDISADVANTAGES



01-03-2024

ankit testing
  British Indian Ocean Territory

gfhfh

hgfh

ADVANTAGESDISADVANTAGES

Amazing

Dangerous


27-02-2024

Marcel
  Germany

Nightmare Experience – The Worst Host Ever

I don’t even know where to begin with this disastrous Airbnb experience. Our stay at Blueground’s apartment was nothing short of a living nightmare, and I strongly advise anyone considering booking with them to run in the opposite direction. This host and their property have officially claimed the title of the worst in the universe.

First and foremost, the apartment was plagued with issues that the host conveniently chose to ignore. The bathtub leaked incessantly, turning the bathroom into a perpetual slip-and-slide. The window was also broken and rain came inside. Despite reporting this problem repeatedly, Blueground displayed a shocking lack of concern and failed to take any corrective action.

To add insult to injury, the toilet was broken for weeks on end. It’s mind-boggling that a basic necessity like a functioning toilet was beyond the capabilities of this so-called host. Water was everywhere, with a balcony that resembled a swimming pool due to a blocked drain. Our attempts to reach out for assistance were met with indifference.

What’s more, Blueground had the audacity to promise three saunas as part of the amenities, but surprise, surprise – there was no sauna to be found. False advertising at its finest. It’s clear that honesty and integrity are not part of this host’s vocabulary.

To top it all off, the promised free car parking card never materialized. We were left scrambling for parking, adding an unnecessary layer of stress to our already horrendous stay. The sheer negligence and incompetence displayed by this host are unparalleled.

In summary, steer clear of Blueground’s property unless you enjoy living in a perpetual state of chaos and disappointment. This host has set a new low in the hospitality industry, and I cannot emphasize enough how utterly dreadful our experience was. Save yourself the trouble and find accommodation elsewhere – anywhere would be an improvement over this catastrophe.

ADVANTAGESDISADVANTAGES

Scam


16-02-2024

Dmitry
  United Kingdom

Avoid Blueground at all cost

I checked-in for my monthly stay and immediately reported multiple issues:
– water leaks
– terrible sewage smell
– toilet and shower not working

Blueground apologized multiple times but failed to resolve these issues even though I escalated problems numerous times. They tried chemicals that didn’t help but just made us live in even worse conditions.

They explained that the filters required changing but couldn’t do it themselves in 3+ weeks. So basically Blueground is incapable of conducting basic maintenance required to lend property to someone. Eventually I moved to another apartment which I rented with another and more reliable company. When I asked Blueground to refund me, they simply stopped replying to me.

Definitely worst stay experience I’ve ever had, avoid this company at all cost.

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Horrible Inattentive Incompetent Messy Misleading Unprofessional Not Client-oriented


25-10-2023

Riaan
  United Arab Emirates

No compasion for your situation

Blueground does not listen to your situation. They are happy to let you sit on a pavement with all your goods from 9am till 3pm check in time. Regardless that I have asked for early check in days in advance, an the aprtment has been empty for days

ADVANTAGESDISADVANTAGES

Incompetent


18-04-2023

Lorenzo
  Italy

Worst experience ever

The Fairways East. Dubai. Apt 1604: 7 leaks in 2 years, cockroaches, broken sofa. Provable. Inconsistent support.

ADVANTAGESDISADVANTAGES

Awkward Disappointing Inattentive Incompetent Terrible Unreliable Expensive


01-04-2023

Gayathry |   Verified
  United Arab Emirates

Good option

They gave me a fantastic, spotlessly clean, and conveniently located move-in-ready furnished apartment, and I am more than happy with it.

ADVANTAGESDISADVANTAGES

Attentive Honest


30-06-2022

Sana |   Verified
  United Arab Emirates

Good

The move-in-ready furnished apartment provided by them is wonderful, perfectly clean and well-located and I am totally satisfied.

ADVANTAGESDISADVANTAGES

Fantastic Fast


27-05-2022

Yannick
  United Arab Emirates

Too expensive for the quality of apartment and service.

While Blueground provides apartments with a modern look and high-gloss pictures in Dubai, the overall quality provided does not reflect the high price that you’re paying. Cheap furniture, worn appliances and a maintenance crew that has to come by twice for every service request due to lacking qualification of the technicians made my stay end up far from the piece-of-mind experience I was hoping for. While the service team tried to rectify the situation, the compensation offered (2 complementary cleanings) did not offset the disappointing experience that continued until my departure.
Looking at alternatives with an arriving colleague, I could have saved 15-20% during my stay.

ADVANTAGESDISADVANTAGES

Convenient Tasty

Disappointing Incompetent Expensive


24-02-2022

Taylor |   Verified
  United Arab Emirates

Wonderful

The move-in-ready furnished apartment provided by them is wonderful, perfectly clean and well-located and I am totally satisfied.

ADVANTAGESDISADVANTAGES

Clean Well-located


19-01-2022

Ishta |   Verified
  United Arab Emirates

Amazing apartments!

I will always recommend this real estate company as the apartments provided by them are amazing. Moreover, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Reliable


09-12-2021

Bolanile |   Verified
  United Arab Emirates

Well-located properties

What is really perfect about this company is that the apartments provided by them for sale are perfect. Also, their locations are really convenient!

ADVANTAGESDISADVANTAGES

Convenient Well-located


28-10-2021

Hudson |   Verified
  United Arab Emirates

Perfect

The blue background is offering such an excellent option to move into a furnished apartment, when I was shifted to this apartment me and my wife was so relaxed in terms of bringing and settles down the furniture.

ADVANTAGESDISADVANTAGES

Excellent Satisfying


13-10-2021

Nicky |   Verified
  United Arab Emirates

Reliable prices

I would always love to recommend this amazing real estate company. The prices of the apartments provided by them are reliable. Moreover, the designs of the apartments are perfect!

ADVANTAGESDISADVANTAGES

Perfect Reliable


18-08-2021

Saeed |   Verified
  United Arab Emirates

Totally amazing!

This real estate company is really amazing! I’ve made an agreement with them within a short period of time as the sales team there is so professional, knowledgeable, and very helpful!

ADVANTAGESDISADVANTAGES

Amazing Helpful


09-08-2021

Tuhinsurra |   Verified
  United Arab Emirates

Perfect furnished apartments

I would always recommend this real estate company as the apartments offered by them are really perfect. Their prices are affordable and their locations are so convenient!

ADVANTAGESDISADVANTAGES

Convenient Perfect Affordable


27-06-2021

Ronin |   Verified
  United Arab Emirates

Excellent

I have visited them, they are offering amazing apartments, I have book one for me, as their prices are good, and the facilities they are providing are excellent.

ADVANTAGESDISADVANTAGES

Amazing Inexpensive


15-06-2021

Hairhar |   Verified
  United Arab Emirates

Extremely perfect!

I was really happy with my experience with Blueground. Their team provided me with the best and perfect furnished apartment ever! Also, I was so happy as the apartment’s price was affordable.

ADVANTAGESDISADVANTAGES

Perfect Affordable


13-06-2021

Andrew |   Verified
  United Arab Emirates

Amazing

I found this real estate company the best one, this company provided me the best with all furnished apartment, before this company I was confused where to find this option but luckily I came across this company and they solved my problem. Perfect Real Estate Company. I will suggest them to my friends and colleagues as well.

ADVANTAGESDISADVANTAGES

Convenient Excellent Perfect


15-04-2021

Frederick |   Verified
  United Arab Emirates

Best Option to go with Furnished Apartment

I was looking for a furnished apartment and finally, I got to know about this company, their documentation process is quick and easy last week I met them the first time and this week I am at my new furnished apartment.

ADVANTAGESDISADVANTAGES

Advisable Convenient Reliable


04-04-2021

Genesis |   Verified
  United Arab Emirates

Luxuries apartments

Choose the city, choose your requirements and leave everything else for them. I moved into my new apartment within one day only from the registration process. They’re so fast and perfect!

ADVANTAGESDISADVANTAGES

Attentive Convenient Fast


31-03-2021

Harrison |   Verified
  United Arab Emirates

Convenient

I was looking for a furnished apartment in Dubai, I found Blueground company as they are offering furnished apartments, I contacted them that I want to move in soon, they said You can shift in two days as we will go through the documentation process.

ADVANTAGESDISADVANTAGES

Amazing Perfect Pleasant


30-03-2021

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