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Customer Experience

Customer Experience

375 Reviews   •   Excellent   •   5/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

87%

Great

7%

Average

0%

Poor

0%

Bad

7%

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Description

Nestled in Dubai’s Burj Khalifa, BiCE Mare is one of the best and most popular restaurants in Dubai. BiCE Mare restaurant is an Italian eatery with an affection for flavour and style. Our menue offers a contemporary fine dining experience. We serve Italian & seafood inspired cuisine in the heart of downtown Dubai.
Our jam packed terrace offers a breathtaking view at the iconic Burj Khalifa & grand Dubai Mall fountain show day & night.

Products and Services
  • Italian Restaurant
Location
Contact Details
  • https://www.bicemare.com
  • +97144230982
  • [email protected]
  • Souk Al Bahar - Downtown Dubai Dubai United Arab Emirates
  • Downtown Dubai
  • Dubai (UAE)
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Reviews

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Latest Reviews
BiCE Mare Staff
  United Arab Emirates

Staff Salary Request

MR. Azmi Z. H. ABUASAD SABRA – The owner of BiCE Mare & NStyle International
Nationality – PALESTINIAN

HR – Umesha De Silva ( BiCE Mare & NStyle International )
Restaurant Supervisor / Manager – Mr. Dante ( BiCE Mare )

I hope this message finds you well. I am writing to kindly request the release of my April payment. While it has been mentioned that May did not see strong sales, it is important to acknowledge that April performed well. It’s neither fair nor accurate to place the blame solely on the floor staff for the recent decline. Since the beginning of May, we’ve received very few inquiries through the website — often no more than two a day. Additionally, all CRM platforms including OpenTable, Zomato, and SevenRooms show little to no activity. Concierge, tour guides and EasyRSV are currently marked as unpaid, leading to dissatisfaction among the concierge teams.

At the operational level, there is a lack of visible leadership, no clear summer strategy or promotional packages, and limited accountability.

These are management-related issues, not failures of the staff. Despite these challenges, our team continues to handle what comes our way professionally and often goes the extra mile. It’s frustrating to see the blame shifted onto staff while payments remain pending. This approach is not supportive — it’s demoralizing. We urge you to reconsider and support your team by issuing the pending April payment. Thank you for your understanding.

ADVANTAGESDISADVANTAGES

Satisfying

Criminal Horrible Incompetent Misleading Scam Unreliable











28-05-2025

Fidha |   Verified
  United Arab Emirates

Fantastic

This restaurant has excellent service! We visited there when my family and I were in the UAE. For me, it was a wonderful experience!

ADVANTAGESDISADVANTAGES

Excellent Optimal


27-06-2022

Liliano |   Verified
  United Arab Emirates

Stunning!

I tried this restaurant once with my family. The food was very tasty and the atmosphere was great!

ADVANTAGESDISADVANTAGES

Perfect Tasty


22-06-2022

Shamim |   Verified
  United Arab Emirates

Delightful

The service at this restaurant was outstanding! When my family and I were in the UAE, we went there. It was a fantastic experience for me!

ADVANTAGESDISADVANTAGES

Advisable Honest


18-06-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

This restaurant provided excellent service! I went there with my family once when we were in the UAE. My experience was extremely satisfying!

ADVANTAGESDISADVANTAGES

Attentive Honest


22-05-2022

Shamim |   Verified
  United Arab Emirates

Decent

This perfect restaurant provided me with an absolutely incredible experience. The food was delicious, and the prices for the food platters were very reasonable.

ADVANTAGESDISADVANTAGES

Amazing Fantastic Affordable


18-04-2022

Addilynn |   Verified
  United Arab Emirates

Extremely amazing!

I had an extremely amazing experience at this perfect restaurant. The food there was so tasty and the prices of the food platters were so affordable.

ADVANTAGESDISADVANTAGES

Amazing Affordable Tasty


25-03-2022

Kaminski |   Verified
  United Arab Emirates

Great restaurant!

I was so happy with my experience at this restaurant. The atmosphere was perfect, the food was delicious, and the view was amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect Tasty


16-02-2022

Nina |   Verified
  United Arab Emirates

Decent

I would love to recommend this restaurant as it was fantastic, the food was tasty and the ambiance was decent and likable.

ADVANTAGESDISADVANTAGES

Fantastic Tasty


19-11-2021

Sana |   Verified
  United Arab Emirates

Delightful

Trying this restaurant in the UAE on my vacation was great; the food was delicious, and the service was attentive and prompt; overall, it was a pleasant experience.

.

ADVANTAGESDISADVANTAGES

Honest Affordable


31-10-2021

Dennis |   Verified
  United Arab Emirates

Delightful

Trying this restaurant in the UAE during my holiday period in the UAE was ideal; the food was delicious, and the service was extremely attentive and quick to serve; overall, it was a pleasant experience.

ADVANTAGESDISADVANTAGES

Amazing Clean


30-10-2021

Michael |   Verified
  Netherlands

Tasty

Trying this restaurant in UAE, during my vacations period in UAE was perfect, the food was yum and staffs were really attentive and served quickly, overall it was a satisfying experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


17-10-2021

Viaan |   Verified
  France

Amazing experience

I had an amazing experience at this restaurant when I was on a vacation in Dubai. The food was tasty and very fresh. Also, the staff was attentive and the prices of the food platters were so reliable.

ADVANTAGESDISADVANTAGES

Amazing Reliable


16-10-2021

Rebecca |   Verified
  Germany

Delightful

It was a delightful experience here when I tried this restaurant during my visit to UAE, the food was great and overall it was delightful, and the services provided by their staffs were satisfying.

ADVANTAGESDISADVANTAGES

Satisfying Tasty


14-10-2021

Arash |   Verified
  Italy

Perfect!

I was extremely satisfied with my experience at this restaurant. I went there when I was on a vacation in the UAE. The food was delicious, the staff was friendly, and the service was more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Friendly Perfect


14-10-2021

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Reviews
BiCE Mare Staff
  United Arab Emirates

Staff Salary Request

MR. Azmi Z. H. ABUASAD SABRA – The owner of BiCE Mare & NStyle International
Nationality – PALESTINIAN

HR – Umesha De Silva ( BiCE Mare & NStyle International )
Restaurant Supervisor / Manager – Mr. Dante ( BiCE Mare )

I hope this message finds you well. I am writing to kindly request the release of my April payment. While it has been mentioned that May did not see strong sales, it is important to acknowledge that April performed well. It’s neither fair nor accurate to place the blame solely on the floor staff for the recent decline. Since the beginning of May, we’ve received very few inquiries through the website — often no more than two a day. Additionally, all CRM platforms including OpenTable, Zomato, and SevenRooms show little to no activity. Concierge, tour guides and EasyRSV are currently marked as unpaid, leading to dissatisfaction among the concierge teams.

At the operational level, there is a lack of visible leadership, no clear summer strategy or promotional packages, and limited accountability.

These are management-related issues, not failures of the staff. Despite these challenges, our team continues to handle what comes our way professionally and often goes the extra mile. It’s frustrating to see the blame shifted onto staff while payments remain pending. This approach is not supportive — it’s demoralizing. We urge you to reconsider and support your team by issuing the pending April payment. Thank you for your understanding.

ADVANTAGESDISADVANTAGES

Satisfying

Criminal Horrible Incompetent Misleading Scam Unreliable











28-05-2025

Fidha |   Verified
  United Arab Emirates

Fantastic

This restaurant has excellent service! We visited there when my family and I were in the UAE. For me, it was a wonderful experience!

ADVANTAGESDISADVANTAGES

Excellent Optimal


27-06-2022

Liliano |   Verified
  United Arab Emirates

Stunning!

I tried this restaurant once with my family. The food was very tasty and the atmosphere was great!

ADVANTAGESDISADVANTAGES

Perfect Tasty


22-06-2022

Shamim |   Verified
  United Arab Emirates

Delightful

The service at this restaurant was outstanding! When my family and I were in the UAE, we went there. It was a fantastic experience for me!

ADVANTAGESDISADVANTAGES

Advisable Honest


18-06-2022

Shadha |   Verified
  United Arab Emirates

Satisfying

This restaurant provided excellent service! I went there with my family once when we were in the UAE. My experience was extremely satisfying!

ADVANTAGESDISADVANTAGES

Attentive Honest


22-05-2022

Shamim |   Verified
  United Arab Emirates

Decent

This perfect restaurant provided me with an absolutely incredible experience. The food was delicious, and the prices for the food platters were very reasonable.

ADVANTAGESDISADVANTAGES

Amazing Fantastic Affordable


18-04-2022

Addilynn |   Verified
  United Arab Emirates

Extremely amazing!

I had an extremely amazing experience at this perfect restaurant. The food there was so tasty and the prices of the food platters were so affordable.

ADVANTAGESDISADVANTAGES

Amazing Affordable Tasty


25-03-2022

Kaminski |   Verified
  United Arab Emirates

Great restaurant!

I was so happy with my experience at this restaurant. The atmosphere was perfect, the food was delicious, and the view was amazing!

ADVANTAGESDISADVANTAGES

Amazing Perfect Tasty


16-02-2022

Nina |   Verified
  United Arab Emirates

Decent

I would love to recommend this restaurant as it was fantastic, the food was tasty and the ambiance was decent and likable.

ADVANTAGESDISADVANTAGES

Fantastic Tasty


19-11-2021

Sana |   Verified
  United Arab Emirates

Delightful

Trying this restaurant in the UAE on my vacation was great; the food was delicious, and the service was attentive and prompt; overall, it was a pleasant experience.

.

ADVANTAGESDISADVANTAGES

Honest Affordable


31-10-2021

Dennis |   Verified
  United Arab Emirates

Delightful

Trying this restaurant in the UAE during my holiday period in the UAE was ideal; the food was delicious, and the service was extremely attentive and quick to serve; overall, it was a pleasant experience.

ADVANTAGESDISADVANTAGES

Amazing Clean


30-10-2021

Michael |   Verified
  Netherlands

Tasty

Trying this restaurant in UAE, during my vacations period in UAE was perfect, the food was yum and staffs were really attentive and served quickly, overall it was a satisfying experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


17-10-2021

Viaan |   Verified
  France

Amazing experience

I had an amazing experience at this restaurant when I was on a vacation in Dubai. The food was tasty and very fresh. Also, the staff was attentive and the prices of the food platters were so reliable.

ADVANTAGESDISADVANTAGES

Amazing Reliable


16-10-2021

Rebecca |   Verified
  Germany

Delightful

It was a delightful experience here when I tried this restaurant during my visit to UAE, the food was great and overall it was delightful, and the services provided by their staffs were satisfying.

ADVANTAGESDISADVANTAGES

Satisfying Tasty


14-10-2021

Arash |   Verified
  Italy

Perfect!

I was extremely satisfied with my experience at this restaurant. I went there when I was on a vacation in the UAE. The food was delicious, the staff was friendly, and the service was more than amazing!

ADVANTAGESDISADVANTAGES

Amazing Friendly Perfect


14-10-2021

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