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Customer Experience

Customer Experience

253 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

64%

Great

0%

Average

0%

Poor

0%

Bad

36%

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Description

It has been a long and eventful journey of almost a century across 25 countries. Starting in 1908 from a small building in Baroda to its new hi-rise and hi-tech Baroda Corporate Centre in Mumbai, is a saga of vision, enterprise, financial prudence and corporate governance.

It is a story scripted in corporate wisdom and social pride. It is a story craved in private capital, princely patronage and state ownership. It is a story of ordinary bankers and their extraordinary contribution in the ascent of Bank of Baroda to the formidable heights of corporate glory. It is a story that needs to be shared with all those millions of people - customers, stakeholders, employees & the public at large - who in ample measure, have contributed to the making of an institution.

Products and Services
  • Personal
  • Business
  • Corporate
  • Syndication
  • Treasury
  • Customer Grievance Redressal Process
Contact Details
  • https://www.bankofbarodauae.ae
  • +97143136666
  • [email protected]
  • Plot No. 3180430 Umm Hurair Building Al Doha Street Karama Dubai United Arab Emirates
  • Al Karama
  • Dubai (UAE)
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Reviews

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Latest Reviews
Wineeth
  United Arab Emirates

Worst service

They are still working in the time when computer were not invented.. The staff is extremely rude and useless..

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Untrustworthy Not Client-oriented


05-10-2025

Ajantine DSilva
  Qatar

Poor service

I started Banking with BOB, UAE (Kahrama Bank). I have opened a non resident account. When I started with them the Bank Manager informed me the minimum balance to be maintained is USD 1000. I have been maintaining USD 1000 balance in the savings account. Also have Fixed deposits. They started deduction USD 54 every month for not maintaining minimum balance. When I enquired the staff said the minimum balance to be maintained is AED 5000. They also said they will reverse the charges when I share the screenshot with the staff. It’s 2 months now they haven’t reversed the charges.

ADVANTAGESDISADVANTAGES

Disappointing


21-07-2025

Amit Datta
  India

My Experience with Ms. Sanjna Bajaj

Despite my initial hesitation of opening an account with BoB, UAE Branch, finally I took a chance. After initial delay in receiving responses from BoB Team at Karama Branch (Dubai), finally my new account was opened after elaborate due diligence process. Thereafter, the process was smooth and my first transaction was executed with precision and swiftness. The support and cooperation I received from the Branch, especially from Ms.Natasha, Ms.Sanjna and Mr.Suresh and other supporting staff, is worth mentioning. I wholeheartedly appreciate the combined Team effort of BoB Karama Branch for an excellent and kink-free Banking experience. I feel proud as a fellow Indian that a Indian PSU Bank is providing services of international standards. I wish BoB all the very Best and be the ‘Numero Uno’ bank in UAE.

ADVANTAGESDISADVANTAGES

Attentive Competent Cooperative Credible Efficient Friendly Helpful Honest Reliable Satisfying Client-oriented


30-06-2025

Gavin Rodrigues
  United Arab Emirates

Customer service by Ms. Angel (India)

After 4 years of finding out processes in the branch in India while staying abroad was a disaster. I spoke to and met multiple people from the bank while visiting India from the UAE was no use for us. I just called the customer care and Ms. Angel (customer service agent) took care of the matter in just 10 minutes, guided me and provided me the details which no one ever could in these past years. I just want to say that I really appriciate her guidence and would like BOB to honour a staff like Ms. Angel.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Professional Full Service Decent


05-02-2025

Pujit
  United Arab Emirates

Bad service

The worst bank ever
Dont open an account here
First they take 15 days to open a simple account
After that if you have any inquiry they just mislead you, go there and there or call there and there no proper answer
I am waiting for my atm card since 2 month, haven’t received it yet neither getting any proper answer, whats the issue

Dont open account here, choose any other bank, you literally have to beg to get a proper answer, but still you wont get it.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Unprofessional


25-04-2024

Subhash Cherian
  United Arab Emirates

Issue with Debit Card

Had issue with Bank of Baroda Debit Card unable to make payment above 500 AED onLine payments.
Contact Customer Service for Two Week then gave me email to send all details with screenshot Error, no answer so visited & Met Mr. ANKOO DUTTA Manager, He NOT even told me to sit or listen to my problem, Try to send me to Customer service and saying why this type customer coming. Bank of Baroda cases happens because we have 40 Thousand Customer. I am dissatisfied with the Service of Bank Of Baroda Manager.

ADVANTAGESDISADVANTAGES

Disappointing


19-03-2024

Kashif
  United Arab Emirates

Business Banking

Bank of baroda provide best services to all customers and Customer Support Service knowledgeable.

ADVANTAGESDISADVANTAGES

Cooperative Friendly Knowledgeable Pleasant Affordable Full Service


24-02-2023

Shadha |   Verified
  United Arab Emirates

Satisfying

I was unfamiliar with their offerings, so I sought clarification from their customer care department. They were exceedingly accommodating, knowledgable, and considerate. They made sure that I had all of the information I needed!

ADVANTAGESDISADVANTAGES

Attentive Honest


23-05-2022

Samuel |   Verified
  United Arab Emirates

Good

I was unfamiliar with the services they provided, so I contacted their customer service department for more information. They were extremely helpful, knowledgeable, and thoughtful. They clearly presented me with all of the necessary information!

ADVANTAGESDISADVANTAGES

Optimal Clean


30-04-2022

Shamim |   Verified
  United Arab Emirates

Affordable

I didn’t know much about the services they offer, so I called their customer care department for more information. They were extremely helpful, knowledgable, and considerate. They clearly presented me with all of the information I required!

ADVANTAGESDISADVANTAGES

Excellent Affordable


03-02-2022

Saoirse |   Verified
  United Arab Emirates

Perfect customer service team

I didn’t know much information about the services they’re providing so I contacted their customer service team. They were so helpful, knowledgeable, and attentive. They provided me with every piece of information I needed to know clearly!

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


22-04-2021

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Reviews
Wineeth
  United Arab Emirates

Worst service

They are still working in the time when computer were not invented.. The staff is extremely rude and useless..

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Inattentive Incompetent Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Untrustworthy Not Client-oriented


05-10-2025

Ajantine DSilva
  Qatar

Poor service

I started Banking with BOB, UAE (Kahrama Bank). I have opened a non resident account. When I started with them the Bank Manager informed me the minimum balance to be maintained is USD 1000. I have been maintaining USD 1000 balance in the savings account. Also have Fixed deposits. They started deduction USD 54 every month for not maintaining minimum balance. When I enquired the staff said the minimum balance to be maintained is AED 5000. They also said they will reverse the charges when I share the screenshot with the staff. It’s 2 months now they haven’t reversed the charges.

ADVANTAGESDISADVANTAGES

Disappointing


21-07-2025

Amit Datta
  India

My Experience with Ms. Sanjna Bajaj

Despite my initial hesitation of opening an account with BoB, UAE Branch, finally I took a chance. After initial delay in receiving responses from BoB Team at Karama Branch (Dubai), finally my new account was opened after elaborate due diligence process. Thereafter, the process was smooth and my first transaction was executed with precision and swiftness. The support and cooperation I received from the Branch, especially from Ms.Natasha, Ms.Sanjna and Mr.Suresh and other supporting staff, is worth mentioning. I wholeheartedly appreciate the combined Team effort of BoB Karama Branch for an excellent and kink-free Banking experience. I feel proud as a fellow Indian that a Indian PSU Bank is providing services of international standards. I wish BoB all the very Best and be the ‘Numero Uno’ bank in UAE.

ADVANTAGESDISADVANTAGES

Attentive Competent Cooperative Credible Efficient Friendly Helpful Honest Reliable Satisfying Client-oriented


30-06-2025

Gavin Rodrigues
  United Arab Emirates

Customer service by Ms. Angel (India)

After 4 years of finding out processes in the branch in India while staying abroad was a disaster. I spoke to and met multiple people from the bank while visiting India from the UAE was no use for us. I just called the customer care and Ms. Angel (customer service agent) took care of the matter in just 10 minutes, guided me and provided me the details which no one ever could in these past years. I just want to say that I really appriciate her guidence and would like BOB to honour a staff like Ms. Angel.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Professional Full Service Decent


05-02-2025

Pujit
  United Arab Emirates

Bad service

The worst bank ever
Dont open an account here
First they take 15 days to open a simple account
After that if you have any inquiry they just mislead you, go there and there or call there and there no proper answer
I am waiting for my atm card since 2 month, haven’t received it yet neither getting any proper answer, whats the issue

Dont open account here, choose any other bank, you literally have to beg to get a proper answer, but still you wont get it.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Misleading Unprofessional


25-04-2024

Subhash Cherian
  United Arab Emirates

Issue with Debit Card

Had issue with Bank of Baroda Debit Card unable to make payment above 500 AED onLine payments.
Contact Customer Service for Two Week then gave me email to send all details with screenshot Error, no answer so visited & Met Mr. ANKOO DUTTA Manager, He NOT even told me to sit or listen to my problem, Try to send me to Customer service and saying why this type customer coming. Bank of Baroda cases happens because we have 40 Thousand Customer. I am dissatisfied with the Service of Bank Of Baroda Manager.

ADVANTAGESDISADVANTAGES

Disappointing


19-03-2024

Kashif
  United Arab Emirates

Business Banking

Bank of baroda provide best services to all customers and Customer Support Service knowledgeable.

ADVANTAGESDISADVANTAGES

Cooperative Friendly Knowledgeable Pleasant Affordable Full Service


24-02-2023

Shadha |   Verified
  United Arab Emirates

Satisfying

I was unfamiliar with their offerings, so I sought clarification from their customer care department. They were exceedingly accommodating, knowledgable, and considerate. They made sure that I had all of the information I needed!

ADVANTAGESDISADVANTAGES

Attentive Honest


23-05-2022

Samuel |   Verified
  United Arab Emirates

Good

I was unfamiliar with the services they provided, so I contacted their customer service department for more information. They were extremely helpful, knowledgeable, and thoughtful. They clearly presented me with all of the necessary information!

ADVANTAGESDISADVANTAGES

Optimal Clean


30-04-2022

Shamim |   Verified
  United Arab Emirates

Affordable

I didn’t know much about the services they offer, so I called their customer care department for more information. They were extremely helpful, knowledgable, and considerate. They clearly presented me with all of the information I required!

ADVANTAGESDISADVANTAGES

Excellent Affordable


03-02-2022

Saoirse |   Verified
  United Arab Emirates

Perfect customer service team

I didn’t know much information about the services they’re providing so I contacted their customer service team. They were so helpful, knowledgeable, and attentive. They provided me with every piece of information I needed to know clearly!

ADVANTAGESDISADVANTAGES

Amazing Client-oriented


22-04-2021

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