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Customer Experience

Customer Experience

1,235 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Outstanding Perfect Pleasant Reliable Remarkable Respectable Safe Satisfying Smart Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented
Badly-located Dangerous Disappointing Dishonest Fake Horrible Inattentive Incompetent Messy Miserable Misleading Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Nasty


Excellent

18%

Great

3%

Average

0%

Poor

2%

Bad

77%

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Description

Offering the entire gamut of curative, nutritive, baby products, lifestyle, wellness products, FMCG products, cosmetics, personal & homecare products - Aster Pharmacy has become a household name in the UAE & has emerged as the brand of choice amongst pharmacies due to its solid availability & customer first orientation.

Aster Pharmacy has dotted the GCC healthcare landscape with over 200 pharmacies thereby touching upon the lives of millions by going beyond boundaries, both in terms of products & services.
Driven by a zeal to innovate & excel, Aster Pharmacy has lead various first of its kind unique initiatives in the region – to name a few, the Secure Rewards Program, the first Pharmacy Rewards Program, launch of UAE’s 1st online pharmacy, a dedicated call center enabling its customers to access over 700+ multilingual pharmacists who counsel & provide medical assistance 24/7.

Products and Services
  • Beauty
  • Lifestyle & Fitness
  • Personal Care
  • Mother & Baby
  • Nutrition
  • Medical Essentials
  • Equipment & Homecare
Location
  • Al Hudaiba Awards Buildings - Jumeirah Street - Dubai - United Arab Emirates

Contact Details
  • https://www.asterpharmacy.ae
  • +971800700600
  • [email protected]
  • Aster Pharmacies Group LLC 3rd Floor, A Block, Al Hudaiba Awards Building Jumeirah Road Dubai United Arab Emirates
  • Al Hudaiba
  • Dubai (UAE)
Social Networks
Additional Info

Online pharmacy: www.asteronline.com
Call center enabling its customers to access over 700+ multilingual pharmacists who counsel & provide medical assistance 24/7: +971800700600

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Reviews

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Latest Reviews
haya mahmoud
  United Arab Emirates

unprofessional services

Very poor and unprofessional delivery services. I have ordered skin care products and did not recieve for 8 days and still waiting. really disappointed 😥

ADVANTAGESDISADVANTAGES

Unprofessional


19-06-2024

Aamir Sarwani
  United Arab Emirates

too many disapointments

after 8 days i receive one of my two items. From there warehouse in Al Qouz to Al Barsha my home just one road away. First time in my life i got to know these Aster people work only 9to5 and Saturday, Sunday off for them. It’s a pharmacy or a joke. very bad management , worst helpline.

ADVANTAGESDISADVANTAGES

Disappointing


18-06-2024

Alex
  United Arab Emirates

Didn’t receive the medical item

My injury doesn’t allow me to go shopping so I ordered a back support brace online that supposed to be delivered the next day. I called the call center next day and I was informed that my delivery might come today or tomorrow. I mentioned it’s urgent medical support and my email say it should be delivered today. It wasn’t! Moreover the next day I received email saying that my delivery is delayed by 3-4 working days – meaning one week as we were approaching Eid, nobody bother to even call me. SO FAR THE WORST EXPERIENCE Ever – I will never order again

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Unprofessional Unreliable


13-06-2024

KAY DEEMING
  United Arab Emirates

Don’t believe the delivery date offered on the website

Next day delivery ….I don’t think so. Now 2 days after the order was placed & the whatsapp team are suggesting i will be contacted by the delivery team in another 1-2 days

Have no cancelled the order as travelling overseas. I see below that the refund process is equally incompetent. Let’s hope Aster Management team will learn from their feedback

Wish I’d read the reviews first – lesson to self

Will not be using this service again

Dr Kay

ADVANTAGESDISADVANTAGES

Disappointing


13-06-2024

Mohammed Naimat
  United Arab Emirates

Long delay in delivery

Worst delivery Inever dealt with, iI order medicine, It took over 5 hrs and still Not deliver , called customer service twise, kept given me empty promises, very unprofessional. Will never ever Order from aster Nor I recommend it.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Ridiculous Terrible Unfavorable Untrustworthy Not Client-oriented


10-06-2024

jhun Bertulfo
  United Arab Emirates

Unacceptable delays in service

I ordered around 7:30 am in morning. Received confirmation from them twice acknowledging my request. Follow up twice as well but I received my item (Nan pro Milk for my 2 months old baby at around 2:45 pm)???

ADVANTAGESDISADVANTAGES

Disappointing


06-06-2024

Rochiele
  Philippines

Partial delivery

I ordered 4 items on May 24, and after 2-3 days partial of my order arrived. Now I have been following up the rest of my orders and call center keeps on telling me it will arrive in 2-3 days?? How many 2-3 days I need to get my parcel? I paid for it and now begging to get what I paid for? It is annoying very unprofessional ASTER.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Misleading Ridiculous Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


06-06-2024

Mubeena
  United Arab Emirates

Unacceptable service

Very poor delivery service they don’t have enough riders .Today I have ordered for medicine as I am sufforing with high fever .Order was made at 6pm till 9:38 no response .they said they got approval but not have enough riders to send. My fever is 38.9 .Please avoid deal with this service ..

ADVANTAGESDISADVANTAGES

Horrible Incompetent Miserable Ordinary Unprofessional Untrustworthy Not Client-oriented


23-05-2024

Faisal Afzal
  Netherlands

Received partial order

I partially received an order, its already passed 3 days , not sure what happened.

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23-05-2024

Ibrahim Hassan
  United Arab Emirates

Awful Experience and not professional!!!

Awful Experience and not professional!!!
Here’s what potential customers should be aware of:

Slow and inefficient return process. Be prepared to wait weeks for a resolution.
Unresponsive customer service. Getting help is a struggle.
Unreliable refund timelines. Don’t expect a quick refund.
Save yourself the hassle and shop elsewhere!

ADVANTAGESDISADVANTAGES

Disappointing Terrible


20-05-2024

Benny
  United Arab Emirates

1 Star is too much! One of my worst online shopping experience

One of my worst online shopping experiences. I needed medicine and ordered with a clear conscience at 9 a.m. in the hope of getting it delivered within 1 hour, as with other delivery services in Dubai. Apart from a confirmation of my order, I didn’t get anything. At 12 o’clock I asked by email and it can only answer that I send an email within 48 hours! Get. No answer to date. Oh yes, the courier wanted to deliver the medicine at 8 o’clock in the evening. I refused and am now waiting for a refund of my paid amount. Prefer to order somewhere else if you need medicine quickly. Customer service is a foreign word for Aster!

ADVANTAGESDISADVANTAGES

Unprofessional


18-05-2024

Ravia
  United Arab Emirates

Delivery takes too long

Being a pharmacy they should be quick but they take two much time deliver.the tracking system is misleading it says out for delivery but at customer service end it says still processing even after 1 whole day.pathetic service, will not recommend to any one neither i will use it again.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest Incompetent Terrible Unreliable Untrustworthy Not Client-oriented


08-05-2024

Diogo Dsouza
  India

Delivery

I am writing to express my extreme dissatisfaction with the service provided by your company regarding the delivery of a walker, order number 10358838691 which is urgently needed for my son who has fractured his ankle.

As per our agreement, I was promised delivery of the walker on 6th May. However, despite several follow-up attempts, there has been no proper response or proper update on the status of the delivery. This has caused significant inconvenience and distress, especially considering my son’s urgent need for the walker to attend his college exams.

In an attempt to expedite the process, I was directed by call centre to Aster Pharmacy Medicom 9, where I was informed that the walker is available and can pick up from there However, to my astonishment, the medical representative informed me that i have to buy the product and the price of the walker at the pharmacy is higher than the agreed price, despite being the same product.

This discrepancy in pricing adds further frustration to an already unacceptable situation. Not only has the promised delivery date been missed, but now I am being asked to pay more than the agreed price for the same product.

ADVANTAGESDISADVANTAGES

Disappointing


06-05-2024

Dhinu
  United Arab Emirates

Unprofessional shipping

Do not maintain the temperature while transporting the medicine. I received very hot to touch Mustela infant shampoo last week,and I contacted the customer care 3 times.No one collected the item back. Unprofessional team. So please stay away from their online medicine.

ADVANTAGESDISADVANTAGES

Incompetent Unprofessional


20-04-2024

Aziz
  United Arab Emirates

Delivery

Order Not DeliveredI’m utterly disappointed with Aster Pharmacy’s delivery service. Despite placing an order and receiving assurances of prompt delivery, I’m still waiting for my order to arrive – and it’s been far longer than the promised timeframe.Not only did the delivery take much longer than expected, but the lack of communication from Aster Pharmacy regarding the status of my order is unacceptable. I’ve reached out multiple times seeking updates, but each time I’m met with vague responses and empty promises.

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Fake Horrible Unpleasant Unprofessional



10-04-2024

SV
  United Arab Emirates

Home delivery

Absolutely unreliable .If you order medicines they will deliver when ever they feel like it beacause they are always serving real time customers in store.So you dont matter to them

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Incompetent Misleading Unprofessional Unreliable


20-03-2024

Praveen
  United Arab Emirates

I have ordered online medication for stomach upset – medication not delivered over 4 hours

Very poor service

Person with stomach upset sent docs prescription through online service of aster. Disappointing – after 4 hours no sign of delivery.
What will happen if any patient contact aster in emergency – only god should save the patient.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Messy Rude Unpleasant Unprofessional Untrustworthy Not Client-oriented Nasty



11-03-2024

Marnie Pearce
  United Arab Emirates

Medication

ASTER PHARMACY/ BRANCH 169 Al Wasl Rd.
I have had the absolute best service ever today from a pharmacist named FELIX . I had a prescription that had an expiration time on it ( I was not aware ) , therefore once I discovered this ( it was too late ) I had a huge problem as I live in a different Emirate to where it was written . This pharmacist went absolutely above and beyond to find me an Aster pharmacy that could dispense this medicine as it is a controlled medication it proved difficult to arrange . He made so many phonecalls, collected all my documents , and arranged for the prescription to be ready before it expired ( after being re issued by the doctor) Unbelievable customer service. FANTASTIC !!!!

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Cooperative Clean


04-03-2024

sabine hajj
  United Arab Emirates

They charged me online but never delivered my meds

It’s so disappointing. I ordered online and didnt receive my meds although i called them many times. Each time they promise and never fulfill

ADVANTAGESDISADVANTAGES

Dishonest


15-02-2024

Vineesh
  United Arab Emirates

delivery

Late delivery

ADVANTAGESDISADVANTAGES


14-02-2024

lili
  United Arab Emirates

fraud

no star its fraud website I lorded online they took the amount without order confirmation its been 17 days i didn’t receive my amount back

ADVANTAGESDISADVANTAGES


07-02-2024

Bimalka keshadi
  Sri Lanka

Waiting forever to recive my med

Early morning made my order and they said will receive item by 12.00, after waited until 2pm & call customer care the said its still in the warehouse & end of the day or tommorow i”ll recive it, very dissapointed and will never use aster pharmacy app again

ADVANTAGESDISADVANTAGES

Disappointing Untrustworthy Not Client-oriented


31-01-2024

Viral
  United Arab Emirates

Orders

It’s scam… it’s been 12hours and waiting for medicine to delivery. They promised for 30mns and after 12 hours I am still waiting. In addition, they got the approval for my medicine so I can’t take it form other pharmacy. Pathetic.

ADVANTAGESDISADVANTAGES

Dishonest Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented


20-01-2024

Arhaan
  United Arab Emirates

Pharmacy

I’ve been waiting for my medicines but they said the system is not working and said they transferred it but overall rating would be TERRIBLE it’s the worst plz no one come to aster or they will lose their life because they make you wait 1 hour for just 1 BLOOD TEST like what this a very awful experience no one plz don’t go to aster pharmacy

ADVANTAGESDISADVANTAGES

Inattentive


07-01-2024

Biju
  United Arab Emirates

Very poor service

Very poor service at dic branch

ADVANTAGESDISADVANTAGES



24-11-2023

Meg
  United Arab Emirates

Not a good pharmacy trust me.

I was very surprised of the customer care service I received from the aster pharmacy. Very bad, very dirty, misleading information all the bad words you could think of . How do people work like that in a very profound country like uae Dubai . Nobody cares ,aster pharmacy shame on you . I still can’t not believe a medication am ordering for can’t be delivered in the same area where the pharmacy is located as I have emergency. Wow it a shame I made a lot of calls to all the pharmacies in DIP which the medication in the store but can not be delivered for no reason. And it was just 20:20 hours not even midnight but on the website it say 24 hours delivery . Very unprofessional workers in aster pharmacy.

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07-10-2023

Oby Oshofisan
  United Arab Emirates

Persistent headache

Was having headache for about 6, took parasol for some time, finally I had to go to Aster pharmacy, wasl village, barely a week of moving in,met Bushra,very lovely and patient lady and mother ,have same number of children too🙂, she prescribed Camdol,One daily women multivitamins (blue berry naturals), and Activise (magnesium). Really surprised to wake up the next day without headache.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Perfect Pleasant Reliable Remarkable Respectable Safe Satisfying Smart Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented


02-10-2023

shasin kader
  United Arab Emirates

Very below par service at aster pharmacy located in aster clinic Silicon oasis

Very poor service at aster pharmacy located in aster clinic Silicon oasis. I went to aster clinic Silicon oasis on Sunday 17-09-2023 and Doctor prescribed me Insulin injection medicine on that day. I went to the pharmacy with this prescription around 9:15am and the lady staff told me my medicines are rejected and need to send my test report to the insurance department. The whole process should take only 15 minutes to send this report. I was told by the staff that this will take some time and we will contact you. I agreed and left to home. Until night I did not get any feed back or call from Aster pharmacy. When I contacted pharmacy at night 8pm they said we are very sorry that insurance team have rejected your medicine. We need to send your blood test report. I was really shocked by this answer from Aster pharmacy staff because this is the same answer I got at morning 9am. So when I asked them till now you haven’t send my reports they were trying to mislead me with some fake answers. Staff cares very little about customers emergency needs. For me these medicine are very important. This is not the first time Aster pharmacy Silicone Oasis did this to me. Last time in July they send me these emergency medicines after 2 days.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Misleading


18-09-2023

Rosario S
  United Arab Emirates

Arrogant Pharmarcist – poor customer service

Aster Electra Street, near City Seasons Hotel (around 8:30 p.m. of 10.08.2023). Returned the medicine in 5 days time even though the receipt T&C says max 7 days. Not opened however the sticker was sticking out which could be from stockroom but the pharmacist alleged me to have opened it. The accusation was straight to my face. He even suggested that customers should always ask questions pertaining to the medicine prep, but I recon, Pharmacists should do the extra mile by reminding and refreshing the instructions to customers because they are the one authorized to dispense such medicines. Arrogancy at the highest level. This Indian guy needs some customer service training.

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant Not Client-oriented




11-08-2023

Mirjana Markovic
  United Arab Emirates

Medicine not delivered at all

I’ve ordered medicine at 9am at Aster Online. At 11:15am got the message that it is out for delivery. Since it wasn’t delivered by 15:30pm I’ve called the call center and they told me it will be delivered by 18h. That didn’t happen so I called again at 18:30pm so they can tell me it will be delivered by 22:00pm for sure and when I asked if they can contact the delivery person they said they can’t do that. At 22:15pm medication still not delivered so I called again and they told me they can send a request to Aster team to call the delivery person to check why medication is not delivered (and before they told me they can’t contact delivery person) but only in the morning because their office hours are done. It’s a joke how irresponsible this was! Assuring me I will get the medicine and giving me false information that they can’t contact the delivery person for their own delivery!!! Will never order from this place again!

ADVANTAGESDISADVANTAGES

Disappointing Horrible Misleading Unreliable


08-08-2023

Xx
  Afghanistan

Stalking

There is an aster pharmacy at university road muweilah, one cleaning staff always stand outside and stalk on people . wondering how can a reputed company not take any action on these type of incidents , hope the will closely moniter the cctv visuals . This happens on a daily basis but luckily I was able to record this guy on my camera today. Date 15/07/2023 time between 12:30 to 1pm after noon

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Scam



15-07-2023

Sundaresan
  United Arab Emirates

Poor service

Visited the aster pharmacy located at Al Nahda Dubai , had to literally wait for 15 mins to be attended , while the lady ancy Maria was interfacing with a client checking on her family and the other gentleman was on the phone !! What a disgrace ! Founders please this is pathetic service , please learn a few services from life pharmacy! Aster is poor

ADVANTAGESDISADVANTAGES

Miserable



16-06-2023

sara
  United Arab Emirates

returning items

plenty Aster locations and a big presence but sadly items purchased can only be returned to the exact same location you buy from. extremely inconvenient. I ended up in 3 Aster clinics and missed the 7 day deadline for returns which is also incredibly rubbish. neve buying from here again.

ADVANTAGESDISADVANTAGES

Well-located

Not Client-oriented


08-06-2023

Muhammed Shafi
  United Arab Emirates

Staff Specially Madam Raja Maatallah cooperate very much

Actually I was looking for Medicine Bonviva 150 mg for my mother.she is oestoprosis patient. So this medicne was not avaiable at your Aster Pharmacy Mercato Mall Jumeriah Dubai. Madam Raja arrange it in a very short time. Salute to her dedication and dovation to job and preofessionalism . Thanks to her and entire team of Aster Pharmacy.

ADVANTAGESDISADVANTAGES

Cooperative


31-05-2023

tony kakkar
  United Arab Emirates

Wrong order

I was ordered on urgent basis the product but I’ve received the wrong product and when I’ve complained they said it will take 3 working days to replace.

ADVANTAGESDISADVANTAGES

Disappointing


21-05-2023

Lalla
  United Arab Emirates

Aster Online is a scam

I purchased an order online, the amount was deducted from my card and I received an SMS confirmation that my transaction was successful, but the order wasn’t delivered, when it called customer service to follow up, they said the payment was captured but order didn’t go through due to a glitch in their system, and I will get a refund within 7-10 days. They refused to send me the medicine and said that I have to pay again another AED 464.75 since the previous same amount will be refunded to me!! This is not acceptable treatment and definitely not acceptable when dealing with medicines that could be urgently needed

ADVANTAGESDISADVANTAGES


13-05-2023

JBT
  Philippines

VERY POOR CUSTOMER SERVICE

I was about to purchase and in line IN the cashier. Suddenly, The pharmacist inform me CAN YOU PLEASE COME BACK? What the hell? Your customer wants to pay and suddenly you will inform them to just come back? ISN’T IT STUPID? ASTER PHARMACY MERCATO MALL BRANCH PLEASE TEACH YOUR PHARMACIST SOME CUSTOMER SERVICE.

ADVANTAGESDISADVANTAGES

Ridiculous Unpleasant Unprofessional Indecent


04-04-2023

JbT
  Philippines

Very Rude and unprofessional

I was on the line earlier yet the pharmacist is very rude and unprofessional. Just imagine a customer wants to buy something in store and the pharmacist inform me to just come back. What the hell? I was holding the product and wants to pay it. What kind of stupidity is that. Aster Pharmacy located in MERCATO MALL. please make some actions on how stupid is that.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unprofessional


04-04-2023

Shahana
  India

Poor punctuality and service

Was totally disappointed with the service.Was made to wait for almost an hour Inspite of taking appointment.
Patients time too is valuable.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional


16-03-2023

Tijana
  United Arab Emirates

Aster pharmacy online

Worst experience ever, they didact money from my account without not even placing an order. When I called to follow up because I didn’t receive any email and on the app, I could not find the order they told me that they have problems with the app( I got it from customer service that is happening all the time and they are not doing anything ). The problem is not even the mistakes are happening, the problem is that they don’t bother to call to fix the problem they just ignored you! Don’t order from Aster ever so bad

ADVANTAGESDISADVANTAGES


09-03-2023

SHARON GARCIA
  United Arab Emirates

MY ORDER GOT CANCELLED!!!

I PLACED AN ORDER ONLINE DUE TO ITS ON PROMOTION (CERAVE MOISTURIZING CREAM 454 G) AND GOT A MSG THAT WILL DELAY FOR 2-3 DAYS DUE TO UNAVAILABILITY OF THE ITEM. NEXT DAY SOMEONE CALLED ME AND I INFORMED THEM IM WILLING TO WAIT NO MATTER HOW LONG WILL IT TAKES AND ITS FINE W ME… TO MY SURPRISED THEY DELIVERED THE OTHER ITEM AND CANCELLED MY MAIN ORDER…SO DISSAPOINTED TO ASTER THIS TIME! AND WHATS MORE? MY SISTERS ORDERED THE SAME ITEM AND THEY RECEIVED IT.AND FOR ME THEY ARE KEPT TELLING NO AVAILABLE STOCKS. ITS TOTALLY UNACCEPTABLE ASTER! CUSTOMER HAVE INFORMED YOU HER WILLINGNESS TO WAIT TILL THE STOCKS WILL BE AVAILABLE, BUT U INSISTED TO CANCELLED FROM YOUR SIDE.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing Unprofessional


26-02-2023

Jocelyn Barace
  Philippines

Mr. Majd Abu Khamis – Trustworthy

I got issue with Amazon regarding my order and it was so delayed so I remember Aster Pharmacy. I tried to reach Mr. Majd and for the second time, he did his best again to arrange my order and delivered it real quick. Me and my husband are so thankful that you have him, very trustworthy and reliable. He is one of a kind, so please keep him and reward him. Thank you Team Aster Pharmacy, you are all amazing!

ADVANTAGESDISADVANTAGES

Convenient Helpful Reliable Trustworthy


06-02-2023

Sasrika
  United Arab Emirates

False Advertising

I’ve placed an order on the 25th January, as the app says 90minute delivery my order was only delivered 4 days later and 10pm at night -after 3 phone calls to the call center and even one item being misleading on the app! The app does not update you either, it says 25th and the invoice that they give you says 25th also.

ADVANTAGESDISADVANTAGES

Disappointing




29-01-2023

REJI Albert
  United Arab Emirates

Home delivery of medicine

At 8:45 I gave the bill for my home delivery for my medicines but its now 10:30 and it still haven’t come, I have already called them 2 times and those 2 times they told they would call back and they haven’t. Very bad service

ADVANTAGESDISADVANTAGES

Disappointing


23-01-2023

Santhosh
  United Arab Emirates

yesterday i had a bad experience with Discovery garden’s pharmacy store

I reached the discovery Pharmacy branch at 6:12 PM and submitted my prescription. at that 8 counters were open and attending to the people. I think they can clear a prescription within 15-20 minutes. so every 20 minutes they can clear 8 prescriptions. But they took my prescription at 7: 20 only from the tray. I had a token and this is a very bad system. the behavior was also not good the one who attended my prescriptionand

ADVANTAGESDISADVANTAGES

Inattentive


15-12-2022

Leena Salian
  United Arab Emirates

Sales person rude

I had been to Aster pharmacy Meena bazar opp Aster jubilee clinic, Lady at the counter was too rude, I request her to stop my medicine as I had to pay for medicine all though I had insurance, since I need medicine I told her I will take, she rudely said you need to Wait half an hour, I told her I will get from other pharmacy She gave paper back and told me to go,She should have told me Wait for some time, but it seems she was fed up, or was forced to work on holiday, I went to bank Street Aster pharmacy but they didn’t have all medicine I asked them to give home delivery That to arrived late after calling several times Aster your staff doesnot care for patients

ADVANTAGESDISADVANTAGES

Well-located

Disappointing


03-12-2022

Shamla Babu
  United Arab Emirates

Outstanding customer service. Pharmacist Manish

Pharmacist Mis Manisha at alkhail mall aster pharmacy is such an amazing customer service assistant, very helpful, supportive and ready to go an extra mile to assist the customer. She helped me today to get my medicine on time without visiting clinic or pharmacy… Keep it up Manisha… Thank u

ADVANTAGESDISADVANTAGES


04-11-2022

Shadab Khan Fazi
  India

Medicine delivery late at home

Very poor home delivery service

ADVANTAGESDISADVANTAGES

Disappointing


01-11-2022

Yuliya
  United Arab Emirates

First and last experience with Aster…

Charged for the item that has been cancelled…and no refunds,no item))thanks God,it s not a medical supply!will never get back to them and will not recommend it to all

ADVANTAGESDISADVANTAGES

Fast Inexpensive

Disappointing Dishonest Unprofessional Untrustworthy


13-09-2022

K
  United Arab Emirates

Customer service ( call center)

I called today trice to cancel my order as its medicine that i need to use today ans when i place the order wasn’t showing that it will be delivered after two days, hence i called them to check if possible to deliver today at the first call the lady she says yes however i need to cancel my order or they will cancel and since its paid the refund will be withen 7 days and then they will send the medicine tonight however she need to check and give me call back and guess what she never call.
Second call was to miss H how asked me to cancel from my side amd refused to do it from her side and even asked me to send screenshots showing that i dknt have access to cancel my order how rude is that if i could cancel I won’t call. Howeve yet i send the photo ln WhatsApp and guess what its Roberts seriously as this lady at call center aware anyways the third call luckily same lady answer so I don’t need again to explain my issue and yet she insist to send the screenshots however when I explain that its robot word change now and ahe could cance the order however it takes 24 hours to be done and 7 days for money to be refund

ADVANTAGESDISADVANTAGES

Horrible Ridiculous Rude Terrible Unprofessional


12-08-2022

Caroline Twinomugisha
  Uganda

Review on employee

Front desk assistant Rey at aster Clinic Dafza is such an amazing customer service assistant, very helpful, supportive and ready to go an extra mile to assist the customer. He has made my pregnancy journey very smooth.

ADVANTAGESDISADVANTAGES

Advisable Attentive Convenient Cooperative Clean Affordable Client-oriented


17-07-2022

Mai Ahmed
  Egypt

Helpful employee

Really appreciate Dr. Mohamed Yehya cooperation, he is a nice and helpful doctor in store number 1127
And it was fast delivery experience 👍🏻

ADVANTAGESDISADVANTAGES

Friendly Helpful Knowledgeable


29-05-2022

Pauline
  Philippines

worst customer service

I went to ASTER MERCATO to buy certain medicine and some of it was not available and that they will get back to me the next day, however no one reach out to me, so I decided to call them several times, I was told that they will call back but it never happened, I even sent email numerous times and they did not even bother reply. Very bad customer service and I would not recommend it to anyone.

ADVANTAGESDISADVANTAGES

Disappointing


10-04-2022

Pratima
  United Arab Emirates

Home delivery

I had ordered for some medicine yesterday from 042362839 at 9.55 night as we wanted cold and cough medicine urgently. One person picked up the call and he took the details of our location. We kept waiting for the medicine for 2 hrs, no one came to deliver and no updates also.
Then we had to go and purchase it from other pharmacy which is very close to us.
If cannot deliver why even mentioning home delivery is available? Its not some thing grocery that was ordered , if its not delivered also can wait for next day. Where was the communication gap? Pls rectify. Thanku.

ADVANTAGESDISADVANTAGES


26-03-2022

Geni |   Verified
  Egypt

Great

At the Arab Health 2022 Event, I met a staff member named Ms. Albie May at the Aster Pharmacy counter. She was exceedingly courteous, made me feel at ease, and provided sound advice.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


30-01-2022

Merlyn
  India

Appreciate the services of Ms. Albie May

Met a staff named Ms. Albie May , at Aster Pharmacy counter in the Arab Health 2022 Event. She has been extremely polite , made. me feel comfortable and gave good guidance.

ADVANTAGESDISADVANTAGES

Helpful Honest Knowledgeable Full Service


25-01-2022

Rakesh Kumar
  India

Take A lot of time

Today i visit Aster clinic receptionist take my Emirates Id and told me wait,i wait 30 minutes then again request he told me doctor takes food so wait . 2nd when I went to pharmacy in front of clinic they said wait till your insurance improveal,after 10 minutes they said u need to written report from doctor and they give me a small paper i agai visit clinic and request to doctor she is nice and she written report on that paper.i show this report to Aster pharmasist he said not on this paper i need report on A4 paper , i again Went to clinic and request to doctor same as pharmasist want she again written on A4 paper with seal.i reached pharmacy and gave the paper he again said wait and may be i wait there 1 hour.after 1 hour pharmasist said that your insurance not prove 1 medicine if u want again go to clinic and made a report regarding this matter then after i will give u medicine.but he said you take your anticipated medicine,after a long long wait i received my half medicine i thanks asterthat i never again visit Aster clinic or Aster pharmacy

ADVANTAGESDISADVANTAGES

Well-located

Disappointing


19-01-2022

Chetan
  Tuvalu

Not trusted for del

Worst experience.
They are useless. I was COVID poisitive urgent order for thermometer and oximeter etc after 2 days they informed that it seems it delivered at wrong place and they will revert in 48 I had request for urgent alternate delivery but they refused to do that. Please never rely on this pharmacy

ADVANTAGESDISADVANTAGES


18-01-2022

Cheryl
  Philippines

Staff in bowling center pharmacy

Very disappointed with the services of Aster Pharmacy bowling center, they called me that they can deliver after 2 hours despite of informing them it is urgent. They said they are busy so they can’t dleiver it ASAP..after 2 hrs of of follw-up no once attending the calls despite of several calls. As fas as I know delivery will not take longer..If u re having delivery services make it sure you can accommodate all your customers what is the used of using your home delivery services if you can do it.. useless…

ADVANTAGESDISADVANTAGES

Inattentive


03-01-2022

Mithra
  India

They said medicine is out of stock as the company stopped the production!!

I ordered panadol for my daughter as she is having high fever. They said panadol is out of stock. I was shocked bcoz a pharmacy like aster dnt have panadol.. I couldn’t believe it. The lady attended the phone told me panadol company stopped the production and she tried to sell Adol. I said ok and told her that I need the medicine asap bcoz my kid is having high temperature. She told it will take minimum 1 hour to deliver the medicine . I am staying in the same street of Aster pharmacy..!!! They said delivery boy is not available at that time .. so I have cancelled the order and bought it from another pharmacy.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Rude Unpleasant Unprofessional Unreliable Untrustworthy Expensive


24-11-2021

Mariano |   Verified
  United Arab Emirates

Reliable

They have almost all every kind of medicine available at their pharmacy, I went to them for pain in my eye and they give me the perfect medication, it was a totally experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


05-10-2021

Catherine |   Verified
  United Arab Emirates

Competent

They have a wide variety of medicines accessible; I went there to acquire medicine for a throat discomfort, and they gave me the correct medication; I am quite pleased with their services.

ADVANTAGESDISADVANTAGES

Outstanding Clean


02-08-2021

Mctoway |   Verified
  United Arab Emirates

Affordable!

The prices of the medical equipment at Aster pharmacy are very affordable and perfect! Also, the quality of the equipment is totally perfect. Highly recommended pharmacy.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Victor |   Verified
  United Arab Emirates

Satisfied

They have all types of medicines available, I have visited them to get medicines for throat ache, they provide me the right medicine for that, I am highly satisfied with their services.

ADVANTAGESDISADVANTAGES

Efficient Reliable Satisfying


14-04-2021

Mason |   Verified
  United Arab Emirates

Fast delivery

I placed an order through the phone with Aster Pharmacy. Surprisingly, half an hour and the order was delivered successfully! Very fast and convenient service.

ADVANTAGESDISADVANTAGES

Amazing Fast


31-03-2021

Ad
Reviews
haya mahmoud
  United Arab Emirates

unprofessional services

Very poor and unprofessional delivery services. I have ordered skin care products and did not recieve for 8 days and still waiting. really disappointed 😥

ADVANTAGESDISADVANTAGES

Unprofessional


19-06-2024

Aamir Sarwani
  United Arab Emirates

too many disapointments

after 8 days i receive one of my two items. From there warehouse in Al Qouz to Al Barsha my home just one road away. First time in my life i got to know these Aster people work only 9to5 and Saturday, Sunday off for them. It’s a pharmacy or a joke. very bad management , worst helpline.

ADVANTAGESDISADVANTAGES

Disappointing


18-06-2024

Alex
  United Arab Emirates

Didn’t receive the medical item

My injury doesn’t allow me to go shopping so I ordered a back support brace online that supposed to be delivered the next day. I called the call center next day and I was informed that my delivery might come today or tomorrow. I mentioned it’s urgent medical support and my email say it should be delivered today. It wasn’t! Moreover the next day I received email saying that my delivery is delayed by 3-4 working days – meaning one week as we were approaching Eid, nobody bother to even call me. SO FAR THE WORST EXPERIENCE Ever – I will never order again

ADVANTAGESDISADVANTAGES

Dishonest Incompetent Unprofessional Unreliable


13-06-2024

KAY DEEMING
  United Arab Emirates

Don’t believe the delivery date offered on the website

Next day delivery ….I don’t think so. Now 2 days after the order was placed & the whatsapp team are suggesting i will be contacted by the delivery team in another 1-2 days

Have no cancelled the order as travelling overseas. I see below that the refund process is equally incompetent. Let’s hope Aster Management team will learn from their feedback

Wish I’d read the reviews first – lesson to self

Will not be using this service again

Dr Kay

ADVANTAGESDISADVANTAGES

Disappointing


13-06-2024

Mohammed Naimat
  United Arab Emirates

Long delay in delivery

Worst delivery Inever dealt with, iI order medicine, It took over 5 hrs and still Not deliver , called customer service twise, kept given me empty promises, very unprofessional. Will never ever Order from aster Nor I recommend it.

ADVANTAGESDISADVANTAGES

Disappointing Misleading Ridiculous Terrible Unfavorable Untrustworthy Not Client-oriented


10-06-2024

jhun Bertulfo
  United Arab Emirates

Unacceptable delays in service

I ordered around 7:30 am in morning. Received confirmation from them twice acknowledging my request. Follow up twice as well but I received my item (Nan pro Milk for my 2 months old baby at around 2:45 pm)???

ADVANTAGESDISADVANTAGES

Disappointing


06-06-2024

Rochiele
  Philippines

Partial delivery

I ordered 4 items on May 24, and after 2-3 days partial of my order arrived. Now I have been following up the rest of my orders and call center keeps on telling me it will arrive in 2-3 days?? How many 2-3 days I need to get my parcel? I paid for it and now begging to get what I paid for? It is annoying very unprofessional ASTER.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Misleading Ridiculous Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


06-06-2024

Mubeena
  United Arab Emirates

Unacceptable service

Very poor delivery service they don’t have enough riders .Today I have ordered for medicine as I am sufforing with high fever .Order was made at 6pm till 9:38 no response .they said they got approval but not have enough riders to send. My fever is 38.9 .Please avoid deal with this service ..

ADVANTAGESDISADVANTAGES

Horrible Incompetent Miserable Ordinary Unprofessional Untrustworthy Not Client-oriented


23-05-2024

Faisal Afzal
  Netherlands

Received partial order

I partially received an order, its already passed 3 days , not sure what happened.

ADVANTAGESDISADVANTAGES


23-05-2024

Ibrahim Hassan
  United Arab Emirates

Awful Experience and not professional!!!

Awful Experience and not professional!!!
Here’s what potential customers should be aware of:

Slow and inefficient return process. Be prepared to wait weeks for a resolution.
Unresponsive customer service. Getting help is a struggle.
Unreliable refund timelines. Don’t expect a quick refund.
Save yourself the hassle and shop elsewhere!

ADVANTAGESDISADVANTAGES

Disappointing Terrible


20-05-2024

Benny
  United Arab Emirates

1 Star is too much! One of my worst online shopping experience

One of my worst online shopping experiences. I needed medicine and ordered with a clear conscience at 9 a.m. in the hope of getting it delivered within 1 hour, as with other delivery services in Dubai. Apart from a confirmation of my order, I didn’t get anything. At 12 o’clock I asked by email and it can only answer that I send an email within 48 hours! Get. No answer to date. Oh yes, the courier wanted to deliver the medicine at 8 o’clock in the evening. I refused and am now waiting for a refund of my paid amount. Prefer to order somewhere else if you need medicine quickly. Customer service is a foreign word for Aster!

ADVANTAGESDISADVANTAGES

Unprofessional


18-05-2024

Ravia
  United Arab Emirates

Delivery takes too long

Being a pharmacy they should be quick but they take two much time deliver.the tracking system is misleading it says out for delivery but at customer service end it says still processing even after 1 whole day.pathetic service, will not recommend to any one neither i will use it again.

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Dishonest Incompetent Terrible Unreliable Untrustworthy Not Client-oriented


08-05-2024

Diogo Dsouza
  India

Delivery

I am writing to express my extreme dissatisfaction with the service provided by your company regarding the delivery of a walker, order number 10358838691 which is urgently needed for my son who has fractured his ankle.

As per our agreement, I was promised delivery of the walker on 6th May. However, despite several follow-up attempts, there has been no proper response or proper update on the status of the delivery. This has caused significant inconvenience and distress, especially considering my son’s urgent need for the walker to attend his college exams.

In an attempt to expedite the process, I was directed by call centre to Aster Pharmacy Medicom 9, where I was informed that the walker is available and can pick up from there However, to my astonishment, the medical representative informed me that i have to buy the product and the price of the walker at the pharmacy is higher than the agreed price, despite being the same product.

This discrepancy in pricing adds further frustration to an already unacceptable situation. Not only has the promised delivery date been missed, but now I am being asked to pay more than the agreed price for the same product.

ADVANTAGESDISADVANTAGES

Disappointing


06-05-2024

Dhinu
  United Arab Emirates

Unprofessional shipping

Do not maintain the temperature while transporting the medicine. I received very hot to touch Mustela infant shampoo last week,and I contacted the customer care 3 times.No one collected the item back. Unprofessional team. So please stay away from their online medicine.

ADVANTAGESDISADVANTAGES

Incompetent Unprofessional


20-04-2024

Aziz
  United Arab Emirates

Delivery

Order Not DeliveredI’m utterly disappointed with Aster Pharmacy’s delivery service. Despite placing an order and receiving assurances of prompt delivery, I’m still waiting for my order to arrive – and it’s been far longer than the promised timeframe.Not only did the delivery take much longer than expected, but the lack of communication from Aster Pharmacy regarding the status of my order is unacceptable. I’ve reached out multiple times seeking updates, but each time I’m met with vague responses and empty promises.

ADVANTAGESDISADVANTAGES

Badly-located Disappointing Fake Horrible Unpleasant Unprofessional



10-04-2024

SV
  United Arab Emirates

Home delivery

Absolutely unreliable .If you order medicines they will deliver when ever they feel like it beacause they are always serving real time customers in store.So you dont matter to them

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Incompetent Misleading Unprofessional Unreliable


20-03-2024

Praveen
  United Arab Emirates

I have ordered online medication for stomach upset – medication not delivered over 4 hours

Very poor service

Person with stomach upset sent docs prescription through online service of aster. Disappointing – after 4 hours no sign of delivery.
What will happen if any patient contact aster in emergency – only god should save the patient.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Messy Rude Unpleasant Unprofessional Untrustworthy Not Client-oriented Nasty



11-03-2024

Marnie Pearce
  United Arab Emirates

Medication

ASTER PHARMACY/ BRANCH 169 Al Wasl Rd.
I have had the absolute best service ever today from a pharmacist named FELIX . I had a prescription that had an expiration time on it ( I was not aware ) , therefore once I discovered this ( it was too late ) I had a huge problem as I live in a different Emirate to where it was written . This pharmacist went absolutely above and beyond to find me an Aster pharmacy that could dispense this medicine as it is a controlled medication it proved difficult to arrange . He made so many phonecalls, collected all my documents , and arranged for the prescription to be ready before it expired ( after being re issued by the doctor) Unbelievable customer service. FANTASTIC !!!!

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Cooperative Clean


04-03-2024

sabine hajj
  United Arab Emirates

They charged me online but never delivered my meds

It’s so disappointing. I ordered online and didnt receive my meds although i called them many times. Each time they promise and never fulfill

ADVANTAGESDISADVANTAGES

Dishonest


15-02-2024

Vineesh
  United Arab Emirates

delivery

Late delivery

ADVANTAGESDISADVANTAGES


14-02-2024

lili
  United Arab Emirates

fraud

no star its fraud website I lorded online they took the amount without order confirmation its been 17 days i didn’t receive my amount back

ADVANTAGESDISADVANTAGES


07-02-2024

Bimalka keshadi
  Sri Lanka

Waiting forever to recive my med

Early morning made my order and they said will receive item by 12.00, after waited until 2pm & call customer care the said its still in the warehouse & end of the day or tommorow i”ll recive it, very dissapointed and will never use aster pharmacy app again

ADVANTAGESDISADVANTAGES

Disappointing Untrustworthy Not Client-oriented


31-01-2024

Viral
  United Arab Emirates

Orders

It’s scam… it’s been 12hours and waiting for medicine to delivery. They promised for 30mns and after 12 hours I am still waiting. In addition, they got the approval for my medicine so I can’t take it form other pharmacy. Pathetic.

ADVANTAGESDISADVANTAGES

Dishonest Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Not Client-oriented


20-01-2024

Arhaan
  United Arab Emirates

Pharmacy

I’ve been waiting for my medicines but they said the system is not working and said they transferred it but overall rating would be TERRIBLE it’s the worst plz no one come to aster or they will lose their life because they make you wait 1 hour for just 1 BLOOD TEST like what this a very awful experience no one plz don’t go to aster pharmacy

ADVANTAGESDISADVANTAGES

Inattentive


07-01-2024

Biju
  United Arab Emirates

Very poor service

Very poor service at dic branch

ADVANTAGESDISADVANTAGES



24-11-2023

Meg
  United Arab Emirates

Not a good pharmacy trust me.

I was very surprised of the customer care service I received from the aster pharmacy. Very bad, very dirty, misleading information all the bad words you could think of . How do people work like that in a very profound country like uae Dubai . Nobody cares ,aster pharmacy shame on you . I still can’t not believe a medication am ordering for can’t be delivered in the same area where the pharmacy is located as I have emergency. Wow it a shame I made a lot of calls to all the pharmacies in DIP which the medication in the store but can not be delivered for no reason. And it was just 20:20 hours not even midnight but on the website it say 24 hours delivery . Very unprofessional workers in aster pharmacy.

ADVANTAGESDISADVANTAGES


07-10-2023

Oby Oshofisan
  United Arab Emirates

Persistent headache

Was having headache for about 6, took parasol for some time, finally I had to go to Aster pharmacy, wasl village, barely a week of moving in,met Bushra,very lovely and patient lady and mother ,have same number of children too🙂, she prescribed Camdol,One daily women multivitamins (blue berry naturals), and Activise (magnesium). Really surprised to wake up the next day without headache.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Perfect Pleasant Reliable Remarkable Respectable Safe Satisfying Smart Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented


02-10-2023

shasin kader
  United Arab Emirates

Very below par service at aster pharmacy located in aster clinic Silicon oasis

Very poor service at aster pharmacy located in aster clinic Silicon oasis. I went to aster clinic Silicon oasis on Sunday 17-09-2023 and Doctor prescribed me Insulin injection medicine on that day. I went to the pharmacy with this prescription around 9:15am and the lady staff told me my medicines are rejected and need to send my test report to the insurance department. The whole process should take only 15 minutes to send this report. I was told by the staff that this will take some time and we will contact you. I agreed and left to home. Until night I did not get any feed back or call from Aster pharmacy. When I contacted pharmacy at night 8pm they said we are very sorry that insurance team have rejected your medicine. We need to send your blood test report. I was really shocked by this answer from Aster pharmacy staff because this is the same answer I got at morning 9am. So when I asked them till now you haven’t send my reports they were trying to mislead me with some fake answers. Staff cares very little about customers emergency needs. For me these medicine are very important. This is not the first time Aster pharmacy Silicone Oasis did this to me. Last time in July they send me these emergency medicines after 2 days.

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Fake Misleading


18-09-2023

Rosario S
  United Arab Emirates

Arrogant Pharmarcist – poor customer service

Aster Electra Street, near City Seasons Hotel (around 8:30 p.m. of 10.08.2023). Returned the medicine in 5 days time even though the receipt T&C says max 7 days. Not opened however the sticker was sticking out which could be from stockroom but the pharmacist alleged me to have opened it. The accusation was straight to my face. He even suggested that customers should always ask questions pertaining to the medicine prep, but I recon, Pharmacists should do the extra mile by reminding and refreshing the instructions to customers because they are the one authorized to dispense such medicines. Arrogancy at the highest level. This Indian guy needs some customer service training.

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant Not Client-oriented




11-08-2023

Mirjana Markovic
  United Arab Emirates

Medicine not delivered at all

I’ve ordered medicine at 9am at Aster Online. At 11:15am got the message that it is out for delivery. Since it wasn’t delivered by 15:30pm I’ve called the call center and they told me it will be delivered by 18h. That didn’t happen so I called again at 18:30pm so they can tell me it will be delivered by 22:00pm for sure and when I asked if they can contact the delivery person they said they can’t do that. At 22:15pm medication still not delivered so I called again and they told me they can send a request to Aster team to call the delivery person to check why medication is not delivered (and before they told me they can’t contact delivery person) but only in the morning because their office hours are done. It’s a joke how irresponsible this was! Assuring me I will get the medicine and giving me false information that they can’t contact the delivery person for their own delivery!!! Will never order from this place again!

ADVANTAGESDISADVANTAGES

Disappointing Horrible Misleading Unreliable


08-08-2023

Xx
  Afghanistan

Stalking

There is an aster pharmacy at university road muweilah, one cleaning staff always stand outside and stalk on people . wondering how can a reputed company not take any action on these type of incidents , hope the will closely moniter the cctv visuals . This happens on a daily basis but luckily I was able to record this guy on my camera today. Date 15/07/2023 time between 12:30 to 1pm after noon

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Scam



15-07-2023

Sundaresan
  United Arab Emirates

Poor service

Visited the aster pharmacy located at Al Nahda Dubai , had to literally wait for 15 mins to be attended , while the lady ancy Maria was interfacing with a client checking on her family and the other gentleman was on the phone !! What a disgrace ! Founders please this is pathetic service , please learn a few services from life pharmacy! Aster is poor

ADVANTAGESDISADVANTAGES

Miserable



16-06-2023

sara
  United Arab Emirates

returning items

plenty Aster locations and a big presence but sadly items purchased can only be returned to the exact same location you buy from. extremely inconvenient. I ended up in 3 Aster clinics and missed the 7 day deadline for returns which is also incredibly rubbish. neve buying from here again.

ADVANTAGESDISADVANTAGES

Well-located

Not Client-oriented


08-06-2023

Muhammed Shafi
  United Arab Emirates

Staff Specially Madam Raja Maatallah cooperate very much

Actually I was looking for Medicine Bonviva 150 mg for my mother.she is oestoprosis patient. So this medicne was not avaiable at your Aster Pharmacy Mercato Mall Jumeriah Dubai. Madam Raja arrange it in a very short time. Salute to her dedication and dovation to job and preofessionalism . Thanks to her and entire team of Aster Pharmacy.

ADVANTAGESDISADVANTAGES

Cooperative


31-05-2023

tony kakkar
  United Arab Emirates

Wrong order

I was ordered on urgent basis the product but I’ve received the wrong product and when I’ve complained they said it will take 3 working days to replace.

ADVANTAGESDISADVANTAGES

Disappointing


21-05-2023

Lalla
  United Arab Emirates

Aster Online is a scam

I purchased an order online, the amount was deducted from my card and I received an SMS confirmation that my transaction was successful, but the order wasn’t delivered, when it called customer service to follow up, they said the payment was captured but order didn’t go through due to a glitch in their system, and I will get a refund within 7-10 days. They refused to send me the medicine and said that I have to pay again another AED 464.75 since the previous same amount will be refunded to me!! This is not acceptable treatment and definitely not acceptable when dealing with medicines that could be urgently needed

ADVANTAGESDISADVANTAGES


13-05-2023

JBT
  Philippines

VERY POOR CUSTOMER SERVICE

I was about to purchase and in line IN the cashier. Suddenly, The pharmacist inform me CAN YOU PLEASE COME BACK? What the hell? Your customer wants to pay and suddenly you will inform them to just come back? ISN’T IT STUPID? ASTER PHARMACY MERCATO MALL BRANCH PLEASE TEACH YOUR PHARMACIST SOME CUSTOMER SERVICE.

ADVANTAGESDISADVANTAGES

Ridiculous Unpleasant Unprofessional Indecent


04-04-2023

JbT
  Philippines

Very Rude and unprofessional

I was on the line earlier yet the pharmacist is very rude and unprofessional. Just imagine a customer wants to buy something in store and the pharmacist inform me to just come back. What the hell? I was holding the product and wants to pay it. What kind of stupidity is that. Aster Pharmacy located in MERCATO MALL. please make some actions on how stupid is that.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unprofessional


04-04-2023

Shahana
  India

Poor punctuality and service

Was totally disappointed with the service.Was made to wait for almost an hour Inspite of taking appointment.
Patients time too is valuable.

ADVANTAGESDISADVANTAGES

Disappointing Incompetent Unprofessional


16-03-2023

Tijana
  United Arab Emirates

Aster pharmacy online

Worst experience ever, they didact money from my account without not even placing an order. When I called to follow up because I didn’t receive any email and on the app, I could not find the order they told me that they have problems with the app( I got it from customer service that is happening all the time and they are not doing anything ). The problem is not even the mistakes are happening, the problem is that they don’t bother to call to fix the problem they just ignored you! Don’t order from Aster ever so bad

ADVANTAGESDISADVANTAGES


09-03-2023

SHARON GARCIA
  United Arab Emirates

MY ORDER GOT CANCELLED!!!

I PLACED AN ORDER ONLINE DUE TO ITS ON PROMOTION (CERAVE MOISTURIZING CREAM 454 G) AND GOT A MSG THAT WILL DELAY FOR 2-3 DAYS DUE TO UNAVAILABILITY OF THE ITEM. NEXT DAY SOMEONE CALLED ME AND I INFORMED THEM IM WILLING TO WAIT NO MATTER HOW LONG WILL IT TAKES AND ITS FINE W ME… TO MY SURPRISED THEY DELIVERED THE OTHER ITEM AND CANCELLED MY MAIN ORDER…SO DISSAPOINTED TO ASTER THIS TIME! AND WHATS MORE? MY SISTERS ORDERED THE SAME ITEM AND THEY RECEIVED IT.AND FOR ME THEY ARE KEPT TELLING NO AVAILABLE STOCKS. ITS TOTALLY UNACCEPTABLE ASTER! CUSTOMER HAVE INFORMED YOU HER WILLINGNESS TO WAIT TILL THE STOCKS WILL BE AVAILABLE, BUT U INSISTED TO CANCELLED FROM YOUR SIDE.

ADVANTAGESDISADVANTAGES

Convenient

Disappointing Unprofessional


26-02-2023

Jocelyn Barace
  Philippines

Mr. Majd Abu Khamis – Trustworthy

I got issue with Amazon regarding my order and it was so delayed so I remember Aster Pharmacy. I tried to reach Mr. Majd and for the second time, he did his best again to arrange my order and delivered it real quick. Me and my husband are so thankful that you have him, very trustworthy and reliable. He is one of a kind, so please keep him and reward him. Thank you Team Aster Pharmacy, you are all amazing!

ADVANTAGESDISADVANTAGES

Convenient Helpful Reliable Trustworthy


06-02-2023

Sasrika
  United Arab Emirates

False Advertising

I’ve placed an order on the 25th January, as the app says 90minute delivery my order was only delivered 4 days later and 10pm at night -after 3 phone calls to the call center and even one item being misleading on the app! The app does not update you either, it says 25th and the invoice that they give you says 25th also.

ADVANTAGESDISADVANTAGES

Disappointing




29-01-2023

REJI Albert
  United Arab Emirates

Home delivery of medicine

At 8:45 I gave the bill for my home delivery for my medicines but its now 10:30 and it still haven’t come, I have already called them 2 times and those 2 times they told they would call back and they haven’t. Very bad service

ADVANTAGESDISADVANTAGES

Disappointing


23-01-2023

Santhosh
  United Arab Emirates

yesterday i had a bad experience with Discovery garden’s pharmacy store

I reached the discovery Pharmacy branch at 6:12 PM and submitted my prescription. at that 8 counters were open and attending to the people. I think they can clear a prescription within 15-20 minutes. so every 20 minutes they can clear 8 prescriptions. But they took my prescription at 7: 20 only from the tray. I had a token and this is a very bad system. the behavior was also not good the one who attended my prescriptionand

ADVANTAGESDISADVANTAGES

Inattentive


15-12-2022

Leena Salian
  United Arab Emirates

Sales person rude

I had been to Aster pharmacy Meena bazar opp Aster jubilee clinic, Lady at the counter was too rude, I request her to stop my medicine as I had to pay for medicine all though I had insurance, since I need medicine I told her I will take, she rudely said you need to Wait half an hour, I told her I will get from other pharmacy She gave paper back and told me to go,She should have told me Wait for some time, but it seems she was fed up, or was forced to work on holiday, I went to bank Street Aster pharmacy but they didn’t have all medicine I asked them to give home delivery That to arrived late after calling several times Aster your staff doesnot care for patients

ADVANTAGESDISADVANTAGES

Well-located

Disappointing


03-12-2022

Shamla Babu
  United Arab Emirates

Outstanding customer service. Pharmacist Manish

Pharmacist Mis Manisha at alkhail mall aster pharmacy is such an amazing customer service assistant, very helpful, supportive and ready to go an extra mile to assist the customer. She helped me today to get my medicine on time without visiting clinic or pharmacy… Keep it up Manisha… Thank u

ADVANTAGESDISADVANTAGES


04-11-2022

Shadab Khan Fazi
  India

Medicine delivery late at home

Very poor home delivery service

ADVANTAGESDISADVANTAGES

Disappointing


01-11-2022

Yuliya
  United Arab Emirates

First and last experience with Aster…

Charged for the item that has been cancelled…and no refunds,no item))thanks God,it s not a medical supply!will never get back to them and will not recommend it to all

ADVANTAGESDISADVANTAGES

Fast Inexpensive

Disappointing Dishonest Unprofessional Untrustworthy


13-09-2022

K
  United Arab Emirates

Customer service ( call center)

I called today trice to cancel my order as its medicine that i need to use today ans when i place the order wasn’t showing that it will be delivered after two days, hence i called them to check if possible to deliver today at the first call the lady she says yes however i need to cancel my order or they will cancel and since its paid the refund will be withen 7 days and then they will send the medicine tonight however she need to check and give me call back and guess what she never call.
Second call was to miss H how asked me to cancel from my side amd refused to do it from her side and even asked me to send screenshots showing that i dknt have access to cancel my order how rude is that if i could cancel I won’t call. Howeve yet i send the photo ln WhatsApp and guess what its Roberts seriously as this lady at call center aware anyways the third call luckily same lady answer so I don’t need again to explain my issue and yet she insist to send the screenshots however when I explain that its robot word change now and ahe could cance the order however it takes 24 hours to be done and 7 days for money to be refund

ADVANTAGESDISADVANTAGES

Horrible Ridiculous Rude Terrible Unprofessional


12-08-2022

Caroline Twinomugisha
  Uganda

Review on employee

Front desk assistant Rey at aster Clinic Dafza is such an amazing customer service assistant, very helpful, supportive and ready to go an extra mile to assist the customer. He has made my pregnancy journey very smooth.

ADVANTAGESDISADVANTAGES

Advisable Attentive Convenient Cooperative Clean Affordable Client-oriented


17-07-2022

Mai Ahmed
  Egypt

Helpful employee

Really appreciate Dr. Mohamed Yehya cooperation, he is a nice and helpful doctor in store number 1127
And it was fast delivery experience 👍🏻

ADVANTAGESDISADVANTAGES

Friendly Helpful Knowledgeable


29-05-2022

Pauline
  Philippines

worst customer service

I went to ASTER MERCATO to buy certain medicine and some of it was not available and that they will get back to me the next day, however no one reach out to me, so I decided to call them several times, I was told that they will call back but it never happened, I even sent email numerous times and they did not even bother reply. Very bad customer service and I would not recommend it to anyone.

ADVANTAGESDISADVANTAGES

Disappointing


10-04-2022

Pratima
  United Arab Emirates

Home delivery

I had ordered for some medicine yesterday from 042362839 at 9.55 night as we wanted cold and cough medicine urgently. One person picked up the call and he took the details of our location. We kept waiting for the medicine for 2 hrs, no one came to deliver and no updates also.
Then we had to go and purchase it from other pharmacy which is very close to us.
If cannot deliver why even mentioning home delivery is available? Its not some thing grocery that was ordered , if its not delivered also can wait for next day. Where was the communication gap? Pls rectify. Thanku.

ADVANTAGESDISADVANTAGES


26-03-2022

Geni |   Verified
  Egypt

Great

At the Arab Health 2022 Event, I met a staff member named Ms. Albie May at the Aster Pharmacy counter. She was exceedingly courteous, made me feel at ease, and provided sound advice.

ADVANTAGESDISADVANTAGES

Attentive Fantastic


30-01-2022

Merlyn
  India

Appreciate the services of Ms. Albie May

Met a staff named Ms. Albie May , at Aster Pharmacy counter in the Arab Health 2022 Event. She has been extremely polite , made. me feel comfortable and gave good guidance.

ADVANTAGESDISADVANTAGES

Helpful Honest Knowledgeable Full Service


25-01-2022

Rakesh Kumar
  India

Take A lot of time

Today i visit Aster clinic receptionist take my Emirates Id and told me wait,i wait 30 minutes then again request he told me doctor takes food so wait . 2nd when I went to pharmacy in front of clinic they said wait till your insurance improveal,after 10 minutes they said u need to written report from doctor and they give me a small paper i agai visit clinic and request to doctor she is nice and she written report on that paper.i show this report to Aster pharmasist he said not on this paper i need report on A4 paper , i again Went to clinic and request to doctor same as pharmasist want she again written on A4 paper with seal.i reached pharmacy and gave the paper he again said wait and may be i wait there 1 hour.after 1 hour pharmasist said that your insurance not prove 1 medicine if u want again go to clinic and made a report regarding this matter then after i will give u medicine.but he said you take your anticipated medicine,after a long long wait i received my half medicine i thanks asterthat i never again visit Aster clinic or Aster pharmacy

ADVANTAGESDISADVANTAGES

Well-located

Disappointing


19-01-2022

Chetan
  Tuvalu

Not trusted for del

Worst experience.
They are useless. I was COVID poisitive urgent order for thermometer and oximeter etc after 2 days they informed that it seems it delivered at wrong place and they will revert in 48 I had request for urgent alternate delivery but they refused to do that. Please never rely on this pharmacy

ADVANTAGESDISADVANTAGES


18-01-2022

Cheryl
  Philippines

Staff in bowling center pharmacy

Very disappointed with the services of Aster Pharmacy bowling center, they called me that they can deliver after 2 hours despite of informing them it is urgent. They said they are busy so they can’t dleiver it ASAP..after 2 hrs of of follw-up no once attending the calls despite of several calls. As fas as I know delivery will not take longer..If u re having delivery services make it sure you can accommodate all your customers what is the used of using your home delivery services if you can do it.. useless…

ADVANTAGESDISADVANTAGES

Inattentive


03-01-2022

Mithra
  India

They said medicine is out of stock as the company stopped the production!!

I ordered panadol for my daughter as she is having high fever. They said panadol is out of stock. I was shocked bcoz a pharmacy like aster dnt have panadol.. I couldn’t believe it. The lady attended the phone told me panadol company stopped the production and she tried to sell Adol. I said ok and told her that I need the medicine asap bcoz my kid is having high temperature. She told it will take minimum 1 hour to deliver the medicine . I am staying in the same street of Aster pharmacy..!!! They said delivery boy is not available at that time .. so I have cancelled the order and bought it from another pharmacy.

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Rude Unpleasant Unprofessional Unreliable Untrustworthy Expensive


24-11-2021

Mariano |   Verified
  United Arab Emirates

Reliable

They have almost all every kind of medicine available at their pharmacy, I went to them for pain in my eye and they give me the perfect medication, it was a totally experience.

ADVANTAGESDISADVANTAGES

Perfect Satisfying


05-10-2021

Catherine |   Verified
  United Arab Emirates

Competent

They have a wide variety of medicines accessible; I went there to acquire medicine for a throat discomfort, and they gave me the correct medication; I am quite pleased with their services.

ADVANTAGESDISADVANTAGES

Outstanding Clean


02-08-2021

Mctoway |   Verified
  United Arab Emirates

Affordable!

The prices of the medical equipment at Aster pharmacy are very affordable and perfect! Also, the quality of the equipment is totally perfect. Highly recommended pharmacy.

ADVANTAGESDISADVANTAGES

Perfect Affordable


26-05-2021

Victor |   Verified
  United Arab Emirates

Satisfied

They have all types of medicines available, I have visited them to get medicines for throat ache, they provide me the right medicine for that, I am highly satisfied with their services.

ADVANTAGESDISADVANTAGES

Efficient Reliable Satisfying


14-04-2021

Mason |   Verified
  United Arab Emirates

Fast delivery

I placed an order through the phone with Aster Pharmacy. Surprisingly, half an hour and the order was delivered successfully! Very fast and convenient service.

ADVANTAGESDISADVANTAGES

Amazing Fast


31-03-2021

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