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Customer Experience

Customer Experience

529 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

61%

Great

17%

Average

0%

Poor

0%

Bad

22%

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Description

Founded in 2005, AQUA Properties established its position on the market as a renowned, award-winning real estate company thanks to its innovative, creative and forward-thinking approach. Located in a modern, spacious office on Sheikh Zayed road, AQUA Properties offers expert property advice with their large multinational team of RERA certified professionals who are highly trained and committed to giving the best customized service to their clients combined with transparency, discretion, and clear communication.

AQUA Properties offers a wide range of property services across all property types and sectors including property marketing, brokerage, leasing, property management, project planning, and development, contracting, homeowner’s association, and the most exciting one by far – Global REIT, the world’s first ever blockchain-based REIT. Whether you are looking for a place to create your ideal home or just a good investment opportunity, AQUA Properties is a full-service real estate company providing clients personalized and valuable up-to-date market data and trends.

Products and Services
  • Rent properties
  • Buy properties
  • Sell you properties
Location
Contact Details
  • https://aquaproperties.com
  • +97145187555
  • [email protected]
  • Umm Al Sheif, Sheikh Zayed Road Dubai United Arab Emirates
  • Umm Al Sheif
  • Dubai (UAE)
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Reviews

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Latest Reviews
Stephanie
  United Arab Emirates

Excellent

From the first viewing to today, working with Farhat at Aqua Properties has been an excellent experience. She is highly professional and genuinely courteous, and she made the whole process easy for us. She was transparent from the very beginning and made sure we got exactly what we were looking for. Her respectful, warm and friendly manner deserves real recognition. Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Cooperative Excellent Friendly Helpful Honest Pleasant Respectable Professional Client-oriented


14-10-2026

Stephanie
  United Arab Emirates

Excellent

From the first viewing to today, working with Farhat from Aqua Properties has been an excellent experience. She is highly professional and genuinely courteous, and she made the whole process easy for us. She was transparent from the very beginning and made sure we got exactly what we were looking for. Her respectful, warm and friendly manner deserves real recognition. Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Competent Excellent Helpful Impressive Pleasant Respectable Professional


13-10-2026

Kimberly Rachel
  U.S. Virgin Islands

Recover Your Lost Funds

I lost over $29,340 to a fraudulent trading company after my account was suddenly blocked and I was asked to pay extra fees to regain access. Desperate to recover my money, I sought legal help and was later connected with Mrs. Melissa Gilbert, a professional recovery expert who successfully assisted me in getting my funds back.

If you’ve also been affected by an online trading scam, I strongly encourage you to seek professional assistance and remain cautious when investing online.

Contact Details:
WhatsApp: +44 (778) 227-6032
Email: [[email protected]]

ADVANTAGESDISADVANTAGES

Disappointing


25-05-2026

Silke Frank
  Germany

Would never buy an apartment with Aqua again

After more than 2 years of handover delay they still haven’t learned to work customer oriented. It seems as if they don’t care about their customers at all. Even subjects which are defined in the contract they don’t care. There have been so many troubles and problems in the last two and a half years and I am just tired of working together with them. Hope to get my apartment sold asap so that I won’t have to deal with them in future again.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Disappointing Dishonest Incompetent Misleading Untrustworthy Not Client-oriented


02-10-2025

T Menz
  United Arab Emirates

Outstanding Service

Being new to Dubai, I was completely overwhelmed by the systems and processes. Salvador changed everything. From the very first call, he made the journey clear, calm, and seamless—breaking every step down in simple terms, setting realistic expectations, and checking in proactively so I was never left guessing.

What stood out most was his patient, understanding approach. He answered every question (no matter how small), maintained communication throughout, and provided steady reassurance at each stage. There was never any pressure—just thoughtful guidance tailored to what I needed. Thanks to Salvador, I secured an outstanding property with complete confidence.

Salvador is a true testament to his company—professional, caring, and exceptionally reliable. I wouldn’t hesitate to work with him again.

ADVANTAGESDISADVANTAGES

Fast Helpful Honest Knowledgeable Outstanding Reliable Safe Professional Client-oriented


11-09-2025

Nic Lee
  United Arab Emirates

The management is highly professional and honest

The company has reached out in a very professional and honest manner and I think this has been a case of misunderstanding and I would like to delete my review from last October in its entirety. I have so far been unable to do so due to a lost password which I have been unable to recover as dubaireview is not sending out password reset link and has no contact number to call.

ADVANTAGESDISADVANTAGES

Credible Honest Professional Decent


09-04-2025

Renze Roskam
  Netherlands

(VERY) Disappointing Experience with Aqua Properties

I am writing this review to share my deeply disappointing experience with Aqua Properties regarding my unit in The Community, Jumeirah Village Triangle.

Despite having completed over 50% of the payment and adhering to all my contractual obligations, Aqua Properties has failed to take responsibility for critical issues regarding my property:

1. Discrepancy in Property Classification:
The Initial Contract of Sale registered with the Dubai Land Department (DLD) clearly states my unit is a “Studio,” yet Aqua has imposed additional restrictions and fees, classifying it as a “hotel unit.” This misalignment was never communicated transparently during the sales process.

2. No Accountability or Response:
Repeated attempts to resolve these issues with Aqua have been met with silence or deflection. No one within the organization has taken responsibility to address my complaints or facilitate the handover of the property.

3. Misleading Promises and Delays:
For over a year, Aqua repeatedly claimed the project was nearing completion, only for further delays to occur. Moreover, I was pressured to pay the full amount nearly a year before the actual handover.

4. Unjustified Restrictions:
I am now being forced to choose between self-occupancy or joining an expensive hotel pool program with inflated service charges, leaving no option for private rental. These terms were not part of the original agreement and severely impact the usability and value of the property.

As an international investor, I trusted Aqua Properties to deliver on their promises and maintain transparency, but this experience has left me deeply frustrated and disheartened. I expected a higher standard of professionalism and accountability from a reputed developer.

I urge Aqua Properties to address these issues immediately and work towards a fair resolution. Should this matter remain unresolved, I will have no choice but to escalate it further through legal and regulatory channels.

To other investors: Based on my experience, I strongly advise reconsidering any dealings with Aqua Properties. The lack of transparency, accountability, and repeated delays have severely eroded my trust in this company. If you are considering investing, proceed with extreme caution and scrutinize every detail of your contract to avoid potential complications and disappointment.

ADVANTAGESDISADVANTAGES

Horrible Incompetent Misleading Scam


15-01-2025

Nic Lee
  United Arab Emirates

Disturbing and delusional behaviour of a real estate agent

Be aware of a certain Mr Lewis Knollman, an associate partner of Aqua Properties, who behaves in a juvenile and even disturbingly delusional way towards his customers. He closed a sale for me in September and he seems to think that just because he did a deal for me, he is entitled to ALL of my real estate deals in Dubai if he just makes so much as a passing mention of any project. And since I went to see the project with another broker, I, the investor, should face the wrath from him, an estate agent. He sent me garbage message and email, which are not only insolent but plainly rude, full of venom of a sulking teenager. I attach his delightfully psychotic email which he sent to me after I blocked him on WhatsApp. Viewer’s discretion is advised as some may find it disturbing.
Mr Knollman, may I counsel that next time you feel your juvenile greed has not been totally satisfied perhaps you should learn to sulk in private and not to bombard your customers with virulent garbage messages. It may help you to continue to earn an existence in Dubai.
I also offered the company an opportunity to respond and take action and apologise for its employee’s behaviour, sadly I have received no response. So it seems that it is in this company’s culture to treat their customers this way.

ADVANTAGESDISADVANTAGES

Ridiculous Rude Unprofessional Nasty



23-10-2024

Mariam
  United Kingdom

Aqua Engage

Training with Jevon upon starting in Aqua has been an amazing experience. The Aqua engage training was very knowledgeable where I learnt a lot to start my real estate journey. Jevon was very friendly and took his time with us ensuring we left feeling confident and happy also making us feel welcome. Thank you again to Jevon for being super friendly and being a warm spirit!

ADVANTAGESDISADVANTAGES

Friendly Helpful Knowledgeable Reliable Smart


19-09-2024

Samouraa Sukkar
  United Arab Emirates

AQUA Properties

I started with Aqua Properties with zero experience in the Dubai real estate market, and Jevon has been an incredible mentor from day one. He generously shared his knowledge, guiding me through every process and law, and helping me put my first step in the real estate industry. Thanks to Jevon, I’ve significantly developed my communication skills, which has been crucial in my growth. Even now, he continues to offer his time and expertise to ensure we become fully experienced professionals. I’m truly grateful for his ongoing support and highly recommend Aqua Properties for anyone looking to succeed in the real estate market.

ADVANTAGESDISADVANTAGES

Advisable Cooperative Fast Friendly Helpful Honest Knowledgeable Productive Safe Smart Trustworthy Professional Affordable Full Service Client-oriented


04-09-2024

Ricardo Marin
  United Arab Emirates

Flat rental with Aqua Properties in Studio City

The process was very smooth, quick and painless. Great agent and very happy with the apartment

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Cooperative Excellent Fantastic Fast Friendly Helpful Affordable Client-oriented


08-05-2024

Mariam
  United Arab Emirates

Incompetent

Horrific experience don’t do any business with them.

ADVANTAGESDISADVANTAGES


29-03-2024

Gayathry |   Verified
  United Arab Emirates

Great

They gave wonderful service when I asked them to rent me a house, and I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Attentive Outstanding


30-06-2022

Ellen |   Verified
  United Arab Emirates

Delightful

I had a good experience with them; when I asked them to rent a house, they were attentive to my needs and provided excellent service.

ADVANTAGESDISADVANTAGES

Amazing Productive


27-05-2022

Camilo |   Verified
  United Arab Emirates

Client-oriented

I had a pleasant experience with them, when ask them to rent a property they were client-oriented and delivered satisfying services.

ADVANTAGESDISADVANTAGES

Pleasant Satisfying


20-02-2022

Leilani |   Verified
  United Arab Emirates

Cooperative

Rented a property from this real real estate and it was a good experience with them they were client-oriented and cooperative and their customer services were satisfying.

ADVANTAGESDISADVANTAGES

Satisfying Client-oriented


26-01-2022

Samuel |   Verified
  United Arab Emirates

Perfect

After getting married I was looking for an apartment on rental, as I want to bring my wife here, I have contacted this real estate company, the property they have suggested me for rental at my desired location was perfect, inexpensive, and clean. This real estate company is worth recommending.

ADVANTAGESDISADVANTAGES

Inexpensive Clean


13-10-2021

Antef |   Verified
  United Arab Emirates

Good!

My experience with this real estate company was good. The locations of the apartments provided by them for rent are convenient. No doubt, the prices of the apartments are expensive, but overall, the experience was pretty good.

ADVANTAGESDISADVANTAGES

Convenient Credible

Expensive


01-09-2021

Ziaud |   Verified
  United Arab Emirates

Perfect designs

When I checked the apartments provided by this company. I was totally amazed by their perfect design. Also, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect


13-07-2021

Erick |   Verified
  United Arab Emirates

Friendly

The properties they have offered for rental are outstanding and well designed, their agents are friendly and cooperative and tried their best to provide the clients according to their demands and needs but their location is not convenient.

ADVANTAGESDISADVANTAGES

Cooperative Client-oriented

Badly-located


25-05-2021

Waldo |   Verified
  United Arab Emirates

Perfect locations

I contacted this real estate company as I wanted to buy a new apartment. They provided all the information regarding the apartments available. I found that they’re providing amazing apartments at really perfect and convenient locations.

ADVANTAGESDISADVANTAGES

Amazing Perfect


18-05-2021

Carter |   Verified
  United Arab Emirates

Safe

One of my friends suggested this real estate company for renting properties, I contacted them they talk to me nice, and offer me few apartments, all the apartments were really good but they are not well located, this is the only issue.

ADVANTAGESDISADVANTAGES

Helpful Reliable

Badly-located


15-04-2021

Santos |   Verified
  United Arab Emirates

Affordable prices

This company has perfect and affordable prices for renting properties. I wanted to rent an apartment in Dubai. I searched for apartments at several real estate companies but what I found was really very expensive properties. With this company, the price of the apartment I rented from them is very suitable for me.

ADVANTAGESDISADVANTAGES

Convenient Affordable

Not Client-oriented


30-03-2021

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Reviews
Stephanie
  United Arab Emirates

Excellent

From the first viewing to today, working with Farhat at Aqua Properties has been an excellent experience. She is highly professional and genuinely courteous, and she made the whole process easy for us. She was transparent from the very beginning and made sure we got exactly what we were looking for. Her respectful, warm and friendly manner deserves real recognition. Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Cooperative Excellent Friendly Helpful Honest Pleasant Respectable Professional Client-oriented


14-10-2026

Stephanie
  United Arab Emirates

Excellent

From the first viewing to today, working with Farhat from Aqua Properties has been an excellent experience. She is highly professional and genuinely courteous, and she made the whole process easy for us. She was transparent from the very beginning and made sure we got exactly what we were looking for. Her respectful, warm and friendly manner deserves real recognition. Highly recommended!

ADVANTAGESDISADVANTAGES

Amazing Competent Excellent Helpful Impressive Pleasant Respectable Professional


13-10-2026

Kimberly Rachel
  U.S. Virgin Islands

Recover Your Lost Funds

I lost over $29,340 to a fraudulent trading company after my account was suddenly blocked and I was asked to pay extra fees to regain access. Desperate to recover my money, I sought legal help and was later connected with Mrs. Melissa Gilbert, a professional recovery expert who successfully assisted me in getting my funds back.

If you’ve also been affected by an online trading scam, I strongly encourage you to seek professional assistance and remain cautious when investing online.

Contact Details:
WhatsApp: +44 (778) 227-6032
Email: [[email protected]]

ADVANTAGESDISADVANTAGES

Disappointing


25-05-2026

Silke Frank
  Germany

Would never buy an apartment with Aqua again

After more than 2 years of handover delay they still haven’t learned to work customer oriented. It seems as if they don’t care about their customers at all. Even subjects which are defined in the contract they don’t care. There have been so many troubles and problems in the last two and a half years and I am just tired of working together with them. Hope to get my apartment sold asap so that I won’t have to deal with them in future again.

ADVANTAGESDISADVANTAGES

Well-located

Awkward Disappointing Dishonest Incompetent Misleading Untrustworthy Not Client-oriented


02-10-2025

T Menz
  United Arab Emirates

Outstanding Service

Being new to Dubai, I was completely overwhelmed by the systems and processes. Salvador changed everything. From the very first call, he made the journey clear, calm, and seamless—breaking every step down in simple terms, setting realistic expectations, and checking in proactively so I was never left guessing.

What stood out most was his patient, understanding approach. He answered every question (no matter how small), maintained communication throughout, and provided steady reassurance at each stage. There was never any pressure—just thoughtful guidance tailored to what I needed. Thanks to Salvador, I secured an outstanding property with complete confidence.

Salvador is a true testament to his company—professional, caring, and exceptionally reliable. I wouldn’t hesitate to work with him again.

ADVANTAGESDISADVANTAGES

Fast Helpful Honest Knowledgeable Outstanding Reliable Safe Professional Client-oriented


11-09-2025

Nic Lee
  United Arab Emirates

The management is highly professional and honest

The company has reached out in a very professional and honest manner and I think this has been a case of misunderstanding and I would like to delete my review from last October in its entirety. I have so far been unable to do so due to a lost password which I have been unable to recover as dubaireview is not sending out password reset link and has no contact number to call.

ADVANTAGESDISADVANTAGES

Credible Honest Professional Decent


09-04-2025

Renze Roskam
  Netherlands

(VERY) Disappointing Experience with Aqua Properties

I am writing this review to share my deeply disappointing experience with Aqua Properties regarding my unit in The Community, Jumeirah Village Triangle.

Despite having completed over 50% of the payment and adhering to all my contractual obligations, Aqua Properties has failed to take responsibility for critical issues regarding my property:

1. Discrepancy in Property Classification:
The Initial Contract of Sale registered with the Dubai Land Department (DLD) clearly states my unit is a “Studio,” yet Aqua has imposed additional restrictions and fees, classifying it as a “hotel unit.” This misalignment was never communicated transparently during the sales process.

2. No Accountability or Response:
Repeated attempts to resolve these issues with Aqua have been met with silence or deflection. No one within the organization has taken responsibility to address my complaints or facilitate the handover of the property.

3. Misleading Promises and Delays:
For over a year, Aqua repeatedly claimed the project was nearing completion, only for further delays to occur. Moreover, I was pressured to pay the full amount nearly a year before the actual handover.

4. Unjustified Restrictions:
I am now being forced to choose between self-occupancy or joining an expensive hotel pool program with inflated service charges, leaving no option for private rental. These terms were not part of the original agreement and severely impact the usability and value of the property.

As an international investor, I trusted Aqua Properties to deliver on their promises and maintain transparency, but this experience has left me deeply frustrated and disheartened. I expected a higher standard of professionalism and accountability from a reputed developer.

I urge Aqua Properties to address these issues immediately and work towards a fair resolution. Should this matter remain unresolved, I will have no choice but to escalate it further through legal and regulatory channels.

To other investors: Based on my experience, I strongly advise reconsidering any dealings with Aqua Properties. The lack of transparency, accountability, and repeated delays have severely eroded my trust in this company. If you are considering investing, proceed with extreme caution and scrutinize every detail of your contract to avoid potential complications and disappointment.

ADVANTAGESDISADVANTAGES

Horrible Incompetent Misleading Scam


15-01-2025

Nic Lee
  United Arab Emirates

Disturbing and delusional behaviour of a real estate agent

Be aware of a certain Mr Lewis Knollman, an associate partner of Aqua Properties, who behaves in a juvenile and even disturbingly delusional way towards his customers. He closed a sale for me in September and he seems to think that just because he did a deal for me, he is entitled to ALL of my real estate deals in Dubai if he just makes so much as a passing mention of any project. And since I went to see the project with another broker, I, the investor, should face the wrath from him, an estate agent. He sent me garbage message and email, which are not only insolent but plainly rude, full of venom of a sulking teenager. I attach his delightfully psychotic email which he sent to me after I blocked him on WhatsApp. Viewer’s discretion is advised as some may find it disturbing.
Mr Knollman, may I counsel that next time you feel your juvenile greed has not been totally satisfied perhaps you should learn to sulk in private and not to bombard your customers with virulent garbage messages. It may help you to continue to earn an existence in Dubai.
I also offered the company an opportunity to respond and take action and apologise for its employee’s behaviour, sadly I have received no response. So it seems that it is in this company’s culture to treat their customers this way.

ADVANTAGESDISADVANTAGES

Ridiculous Rude Unprofessional Nasty



23-10-2024

Mariam
  United Kingdom

Aqua Engage

Training with Jevon upon starting in Aqua has been an amazing experience. The Aqua engage training was very knowledgeable where I learnt a lot to start my real estate journey. Jevon was very friendly and took his time with us ensuring we left feeling confident and happy also making us feel welcome. Thank you again to Jevon for being super friendly and being a warm spirit!

ADVANTAGESDISADVANTAGES

Friendly Helpful Knowledgeable Reliable Smart


19-09-2024

Samouraa Sukkar
  United Arab Emirates

AQUA Properties

I started with Aqua Properties with zero experience in the Dubai real estate market, and Jevon has been an incredible mentor from day one. He generously shared his knowledge, guiding me through every process and law, and helping me put my first step in the real estate industry. Thanks to Jevon, I’ve significantly developed my communication skills, which has been crucial in my growth. Even now, he continues to offer his time and expertise to ensure we become fully experienced professionals. I’m truly grateful for his ongoing support and highly recommend Aqua Properties for anyone looking to succeed in the real estate market.

ADVANTAGESDISADVANTAGES

Advisable Cooperative Fast Friendly Helpful Honest Knowledgeable Productive Safe Smart Trustworthy Professional Affordable Full Service Client-oriented


04-09-2024

Ricardo Marin
  United Arab Emirates

Flat rental with Aqua Properties in Studio City

The process was very smooth, quick and painless. Great agent and very happy with the apartment

ADVANTAGESDISADVANTAGES

Advisable Attentive Competent Cooperative Excellent Fantastic Fast Friendly Helpful Affordable Client-oriented


08-05-2024

Mariam
  United Arab Emirates

Incompetent

Horrific experience don’t do any business with them.

ADVANTAGESDISADVANTAGES


29-03-2024

Gayathry |   Verified
  United Arab Emirates

Great

They gave wonderful service when I asked them to rent me a house, and I had a positive experience with them.

ADVANTAGESDISADVANTAGES

Attentive Outstanding


30-06-2022

Ellen |   Verified
  United Arab Emirates

Delightful

I had a good experience with them; when I asked them to rent a house, they were attentive to my needs and provided excellent service.

ADVANTAGESDISADVANTAGES

Amazing Productive


27-05-2022

Camilo |   Verified
  United Arab Emirates

Client-oriented

I had a pleasant experience with them, when ask them to rent a property they were client-oriented and delivered satisfying services.

ADVANTAGESDISADVANTAGES

Pleasant Satisfying


20-02-2022

Leilani |   Verified
  United Arab Emirates

Cooperative

Rented a property from this real real estate and it was a good experience with them they were client-oriented and cooperative and their customer services were satisfying.

ADVANTAGESDISADVANTAGES

Satisfying Client-oriented


26-01-2022

Samuel |   Verified
  United Arab Emirates

Perfect

After getting married I was looking for an apartment on rental, as I want to bring my wife here, I have contacted this real estate company, the property they have suggested me for rental at my desired location was perfect, inexpensive, and clean. This real estate company is worth recommending.

ADVANTAGESDISADVANTAGES

Inexpensive Clean


13-10-2021

Antef |   Verified
  United Arab Emirates

Good!

My experience with this real estate company was good. The locations of the apartments provided by them for rent are convenient. No doubt, the prices of the apartments are expensive, but overall, the experience was pretty good.

ADVANTAGESDISADVANTAGES

Convenient Credible

Expensive


01-09-2021

Ziaud |   Verified
  United Arab Emirates

Perfect designs

When I checked the apartments provided by this company. I was totally amazed by their perfect design. Also, their prices are so reasonable.

ADVANTAGESDISADVANTAGES

Amazing Perfect


13-07-2021

Erick |   Verified
  United Arab Emirates

Friendly

The properties they have offered for rental are outstanding and well designed, their agents are friendly and cooperative and tried their best to provide the clients according to their demands and needs but their location is not convenient.

ADVANTAGESDISADVANTAGES

Cooperative Client-oriented

Badly-located


25-05-2021

Waldo |   Verified
  United Arab Emirates

Perfect locations

I contacted this real estate company as I wanted to buy a new apartment. They provided all the information regarding the apartments available. I found that they’re providing amazing apartments at really perfect and convenient locations.

ADVANTAGESDISADVANTAGES

Amazing Perfect


18-05-2021

Carter |   Verified
  United Arab Emirates

Safe

One of my friends suggested this real estate company for renting properties, I contacted them they talk to me nice, and offer me few apartments, all the apartments were really good but they are not well located, this is the only issue.

ADVANTAGESDISADVANTAGES

Helpful Reliable

Badly-located


15-04-2021

Santos |   Verified
  United Arab Emirates

Affordable prices

This company has perfect and affordable prices for renting properties. I wanted to rent an apartment in Dubai. I searched for apartments at several real estate companies but what I found was really very expensive properties. With this company, the price of the apartment I rented from them is very suitable for me.

ADVANTAGESDISADVANTAGES

Convenient Affordable

Not Client-oriented


30-03-2021

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