fbpx
Site logo
Customer Experience

Customer Experience

399 Reviews   •   Average   •   3/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Productive Reliable Remarkable Satisfying Professional Clean Well-located Affordable Full Service Client-oriented
Disappointing Fake Horrible Inattentive Incompetent Ridiculous Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


Excellent

58%

Great

0%

Average

5%

Poor

5%

Bad

32%

Ad
Description

A premier private healthcare provider in the Middle East, American Hospital, part of Mohamed & Obaid Al Mulla Group, was established in 1996 with the goal of providing world-class medical service to the community. The 252-bed, acute care, general medical/surgical private hospital has state-of-the-art facilities and an experienced team of healthcare professionals specialised in more than 40 medical and surgical specialties assuring comprehensive care. All physicians at American Hospital are American Board Certified or equivalent ensuring that patients receive international standard of care in the UAE.

American Hospital is the first hospital in the Middle East to be awarded the JCI while its laboratory is the first in the private sector in the region to be accredited by the College of American Pathologists. The hospital is also the inaugural member of the prestigious Mayo Care Network. Further, American Hospital's cancer programme was the first to offer comprehensive one-stop care in Dubai. The Life Support Training Centre at American Hospital Dubai is the first in a private hospital in the UAE to be an American Heart Association (AHA) International Training Center.

To ensure the highest standards of care, American Hospital has implemented the Service Excellence Programme while its Clinical Education Department offers multidisciplinary education programmes for clinical staff.

Additionally, the American Hospital has been recognized as the only medical facility out of USA to be awarded the ultrasound practice accreditation in the areas of Abdomen/General, Breast – Diagnostic, and Breast – Interventional from the Ultrasound Practice Accreditation Council of the American Institute of Ultrasound in Medicine (AIUM). The accreditation comes to align with American Hospital's vision of making the region healthier and more sustainable through quality care, innovation, and medical excellence.

Recently, American Hospital is the first medical facility in Dubai to offer the fourth generation of da Vinci Xi surgical system to conduct robotic surgery services, solidifying the Emirate’s position on a regional scale as a hub for medical tourism for patients seeking world-class professional care. The first facility to execute robotic surgery in Dubai, American Hospital cements its position as a pioneer of digital transformation.

Products and Services
  • Anesthesiology
  • Bariatric / Weight Loss Surgery
  • Breast Care Clinic
  • Cancer Care Center
  • Clinical Genetics
  • Dentistry
  • Dermatology And Aesthetic Medicine
  • Diabetes, Endocrinology And Nutrition
  • Ear, Nose And Throat (ENT)
  • Emergency Department
  • Gastroenterology
  • General Surgery
  • Geriatrics
  • Heart And Vascular Center
  • Hospitalist
  • Infectious Disease
  • Intensive Care
  • Medical Imaging And Nuclear Medicine Center
  • Nephrology And Dialysis
  • Neurology
  • Obstetrics And Gynecology
  • Ophthalmology
  • Orthopedics & Sports Medicine
  • Pathology And Laboratory
  • Pediatrics
  • Physiotherapy And Rehabilitation Center
  • Plastic, Reconstructive & Cosmetic Surgery
  • Primary Care Clinic
  • Psychiatry & Behavioral Health
  • Pulmonology, Respiratory And Sleep Clinic
  • Rheumatism (Rheumatology) And Arthritis
  • Urology
Location
Contact Details
  • https://www.ahdubai.com/
  • [email protected]
  • American Hospital 19th St. Oud Metha Dubai United Arab Emirates
  • Oud Metha
  • Dubai (UAE)
Social Networks
Additional Info

Other branches:
American Hospital Dubai Media City Clinic
American Hospital Al Barsha Clinic
American Hospital Al Khawaneej Clinic

Share This Listing
Scan to Review on Your Phone
QR Code
Ad
Write a Review
Reviews

Maximum file size: 15MB

Ad
Latest Reviews
Nazan
  United Arab Emirates

Not satisfied with the admin at all

I have visited the hospital and doctor Haidar is Excellent. Actually he is the only plus point i found.
The rest is terrible! For Admin is horrible , i am totally disappointed with the call back system by hospital , the nurse of doctor is not attentive and meticulous. I have 4 times told them to correct my email ID , but still they got it wrong. Most importantly as a patient i feel that the admin is a mess and records are not properly filed or supported for insurance claims. This is not a good thing at all for a patient whose health is under study.

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant


07-05-2024

Dr. Sayed Sayeed Ahmad
  United Arab Emirates

Stellar Pediatric Care by Dr. Basil Nasrallah at American Hospital Dubai

Entrusting Dr. Basil Nasrallah with my child’s complex fever was transformative. His astute diagnosis and adept treatment at American Hospital Dubai not only alleviated the ailment swiftly but also imbued us with immense trust in his expertise. Dr. Nasrallah’s mastery in pediatrics and immunology is evident, matched by his knack for demystifying medical complexities with ease and empathy.

American Hospital Dubai, with its avant-garde facilities and compassionate care, mirrors Dr. Nasrallah’s excellence. This nexus of cutting-edge medicine and heartfelt patient engagement renders it the quintessential choice for discerning parents.
In essence, Dr. Nasrallah is not just a physician; he’s a pediatric virtuoso, making him and American Hospital Dubai the epitome of pediatric healthcare excellence.

ADVANTAGESDISADVANTAGES

Amazing Competent Cooperative Honest Impressive Knowledgeable Outstanding Reliable Professional Clean Full Service


14-03-2024

Reynaldo Sombilon Villanueva
  Philippines

Infusion

Appreciate the excellent attention given by Rafaela during my visit to infusion department ang bringing my medicine before infusion time and made my stay more relaxed. Reynaldo V.

ADVANTAGESDISADVANTAGES

Excellent


12-02-2024

GM
  United Arab Emirates

Unprofessionalism at its peak- Rating should be reviewed by DHA

They claim to be the best hospital in Dubai but the below facts from my recent experiences of last 1 year are to be considered:

1) Most senior doctors unavailable on Friday to Sunday- working professionals need to take holidays to undergo treatment.

2) Call Center- Add no value despite a scripted statement that the concerned department will return the call.

3) Lab Reports- The patient must follow up for reports for tests done especially MRI/CT, etc. There is no system for sending them automatically despite these are generated at their hospital staff’s convenience. Blood Reports are only shared post midnight despite given at 8 am & are ready by 1 pm.

4) Follow up appointments- Compared to other premier institutes, patient workload is minimal. Excess staff which always pretends to be extremely busy – patients must call themselves for follow up appointments.

5) The only department which works efficiently is Medicine Disbursement unit which is prompt & helpful.

ADVANTAGESDISADVANTAGES

Credible Clean Well-located

Disappointing Incompetent Ridiculous Unprofessional


04-01-2024

M.R
  United Arab Emirates

poorest administrative service in Dubai

Ihad to wait 2 days for an appointment as they either forgot to give a link for the online appointment or could not schedule it and would ask several times for the same documents.
when I called to ask what was going on, I got systematically put on hold forever until the phone would hangup after 10 minutes of music.
Eventually, their excuse was it dysfunction. I believe their entire admin team is dysfuncitonal….except to claim for payment but then, I am still waiting for my prescription to arrive.

run away from them

ADVANTAGESDISADVANTAGES

Unprofessional


12-12-2023

Physician AHD
  United Arab Emirates

Subject: Important Warning about American Hospital in Dubai

Dear All,

I am writing this message to bring your attention to a serious issue concerning the American Hospital in Dubai. It has come to my knowledge that the administration at the hospital is exhibiting a highly hostile attitude towards its employees, engaging in abusive behavior and mistreatment.

Once hired, individuals are subjected to baseless accusations and are unfairly terminated without any prior notice. This unjust treatment is not limited to the staff; patients have also been victims of financial exploitation, particularly by a physician named Tarek Dufan.

It is imperative that we raise awareness about these distressing practices and ensure that everyone is well-informed before considering any interaction with the American Hospital in Dubai. The administration’s behavior and the actions of individuals like Tarek Dufan are detrimental to both the well-being of employees and the trust patients place in the healthcare system.

I’m very sorry to hear about this concerning situation. It’s crucial to report such misconduct.
“Regrettably, Dr. Dufan has engaged in inappropriate sexual conduct with several female employees. One of them has retained text messages as evidence, while another has taken a photo of him in his office in compromising attire. We intend to report this physician to the Dubai Health Authority (DHA) and will submit all relevant documents as evidence.”

Also, In a shocking incident reported by an eyewitness, Mr. Sheriff Beshara, it has come to light that an individual brought the iT device to his house with the intent of gaining unauthorized access to a computer using multiple logins to inflict harm on someone. Subsequently, the perpetrator deceitfully requested a meeting with either a physician or an employee, pretending to act on their behalf, and then excused himself/herself under the guise of needing to open the computer and search for specific files.

I urge you to exercise caution and spread this message to your colleagues, friends, and family members who may be seeking medical services in Dubai. It is essential that we protect ourselves and others from the potential harm caused by such unethical practices.

Together, we can make a difference and foster a safer and more transparent healthcare environment for everyone.

Copy of all the documents to support my words will be sent to DHA and authorities to take actions

Best regards,

ADVANTAGESDISADVANTAGES

Clean

Untrustworthy


07-11-2023

Sameera
  United Arab Emirates

Inconsistent service

I had very poor experience with American hospital clinic. I went to Dubai hills branch with severe neck pain and visited doctor then she advised me to take physio sessions. Nurse told me that they applied for medical approval and shall get back to me ASAP. One week no call I suffered pain. I have to everyday call customer service number and ask to connect to the clinic ad they don’t have any direct contact number with clinic ( which they should have in case of emergency and hospital services) every time I called 800 number and explained my whole story. Finally when I got approval sms then also no one contacted from the clinic it is me only being a patient in pain have to call for physio therapist appointment but she was going on leave for 2 weeks. Then hospital don’t have any back up plan. I really had very bad experience 😕

ADVANTAGESDISADVANTAGES

Disappointing Inattentive


20-10-2023

Fayhaa al malla
  United Arab Emirates

Unprofessional

I was sick i asked the doctor that i can pay for my ultra sound as he asked first for ultrasound .
Then he said that he want ct-scan ,
After that I received a call saying that i can process with my ct scan .
I reached the radiology section they asked me for 10% coupon payment as my insurance approved .
I payed 10% which is 423 AED .
After I finished my ct scan they asked me to go back to cashier and they informed me that i have to make the full payment which is another 3811 AED .
I had no other choice, as if they informed me before i will not do they ct scan at all , but they didn’t inform me that my insurance didn’t approve.

I wanted to do reclaim from my insurance , then my insurance said that i should start with a ultrasound sound then do the ct scan for the insurance to approve .
And they said this is how it should be done as if I didn’t do the ultrasound before the ct scan the insurance will not cover and my reclaim is rejected and i put all the blame on the hospital.

1st they should inform me the price of ct scan and inform that insurance didn’t cover before i enter and put serum in my body and put my body under radio .
But what they did they made me pay 10% and then after I finished my ct scan they asked for the rest of the payment.

Thank you for the un humanity that you have in this hospital

ADVANTAGESDISADVANTAGES

Disappointing Fake Horrible Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


07-09-2023

Kasim Hammami
  Canada

Done Syrgery

Excellent medical service with top specialist doctors and nursing staff! Thank you AHD

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Productive Reliable Remarkable Professional Clean Full Service Client-oriented


05-09-2023

Katy Atilano
  United Arab Emirates

Feedback

Accomodating even Dr. Mohamad Alsosaini. Friendly Environment.

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable Perfect Satisfying Clean Affordable Client-oriented


05-06-2023

Chile Irene Ravanes
  United Arab Emirates

POOR SYSTEM

I am writing to raise my concerns regarding the medication for my sugar with a high dosage. Please refer to the attached screenshots of my results.

I am a diabetic patient in the Philippines I have maintained Jardiance Duo 12.5mg/500mg.

I am just 3 months in the UAE and happened to finish my medication maintenance here, so I decided to choose American Hospital as I believe it’s the best hospital in UAE.

I had a consultation with Dr.Gita Majdi way back on 31 October 2021. Due to my very high sugar at that time, I understand that she needs to prescribe a dose medicine of Synjardy 12.5mg/1000mg. I have taken the said medication for a week now but it seems that my sugar level is responding.

I experienced Hypoglycemia and fell with extreme Dizziness and Short Breathing. I lost my vision and collapsed.

Sunday, 6 November @ 6PM – random sugar was 60

Monday, 7 November @ 11AM – random sugar was 65

Thursday, 10 November @ 10AM – random sugar was 58

I asked Dr. Gita Majdi to please change the dosage of my medicine to at least 12.5mg/850mg – but she mentioned that there is no available dosage in the system of American Hospital.

I am asking a good help here to provide me with a Prescription of Synjardy 12.5mg/850mg so I can take this to Life Pharmacy or any applicable Pharmacy outside.

I cannot bear the extreme dizziness and short breathing every time I took the medicine after breakfast. I’ve been making scenes and sickness during working hours, killing me to continue this situation.

Dr. Gita Majdi provide the prescription of Synjardy 12.5/850mg but unfortunately due to the system generated she cannot provide ERx Reference Number because in American Hospital System only shows Synjardy 12.5/1000mg. —

Are there any other best options or what will be the action point to be taken so AHM can help their patients suffering from this? It is very frustrating and devastating how such a huge hospital like AMERICAN HOSPITAL DUBAI.

ADVANTAGESDISADVANTAGES

Clean

Disappointing



25-11-2022

Fedhi |   Verified
  United Arab Emirates

Fast

I have frequently visited American hospitals, most recently in January 2022, and I was extremely impressed with the Emergency Care staff, nurses, and doctors. Excellent experience. The manager was very approachable and nice. He often checked in on us and the other patients to make sure we were happy.

ADVANTAGESDISADVANTAGES

Attentive Professional


30-06-2022

Reviewer
  United Arab Emirates

Urgent pediatric care admission at the American hospital

I have visited the American hospital pediatric urgent care yesterday at 6:15 pm as my daughter suffered from sudden severe abdominal pain (9/10) that required prompt medical attention. Her medical history necessitates prompt examination of that type of pain. However, she wasn’t able to get examined by the physician on duty until 9 pm. When we were called in, the nurse couldn’t find her file because somebody has removed it by mistake !! Additionally,The room we were admitted to had a stool sample from a previous patient left uncollected!
I asked for an ultrasound and the dr agreed but no ultrasound dr was on duty. A technician had to be called in who has arrived 1 hour later. We were told to pay for the ultrasound however we would not get an official report before next day morning when the ultrasound dr arrives. We left with my daughter still having pain with intensity of 9/10 and the dr saying everything is normal in the ultrasound but he can give some pain medication if there is pain.
We left at 11:00 pm and paid 2500 Aed.
Compared to king’s hospital and Jalila pediatric hospitals emergency care, this is definately the worst in terms of patient care, professionalism and competence

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Unprofessional


08-06-2022

Euvelyn Bautista
  Philippines

Dr. Rita Sakr review

I had an appointment today with Dr. Rita Sakr for breast screening. The nurse asked me to enter the Dr’s room. When Doctor Rita came in, she literally asked me, who are you? As in who are you, not a hi or hello. I told her my name and she kept calling the nurse as if there is someone who is lost in the room. And then she asked what do I want? (Man am I not in your schedule, as far as i know I booked an appointment)
She asked how old am I and when i told her im 37 she said then why I need to have breast screening? I told her if I want to get my breast check, what procedure should I get into. Shen then asked me to wear a robe. Oh wait not a robe but a piece of linen to just cover my front but her nurse is kind to hand me a robe. Literally like 1 minute after touching my breast she said its okay. But if i want to get an ultrasound she will refer me for my peace of mind.
Well I find this doctor rude and in a rush. Not worth the payment. Definitely not going to her again

ADVANTAGESDISADVANTAGES



12-04-2022

Ahmad
  United Arab Emirates

Excellent experience

I visited American hospital many times and recently in Jan 2022 especially the Emergency care, amazing team, nurses and doctors…excellent experience….the manager was very friendly and approachable, he was always checking on us and on all patients to make sure we are satisfied.
Thank you everyone.

ADVANTAGESDISADVANTAGES

Amazing


02-02-2022

Shamim |   Verified
  Aland

Satisfying

I received ENT treatment here, and it was satisfactory; they were efficient and provided dependable treatment that was effective promptly.

ADVANTAGESDISADVANTAGES

Attentive Excellent


30-01-2022

Juliana |   Verified
  United Arab Emirates

Effective

I have taken an ENT treatment from here and it was good, they were efficient and provide reliable treatment and effective quickly.

ADVANTAGESDISADVANTAGES

Efficient Reliable


31-10-2021

Laila |   Verified
  Italy

Careful Doctors

I have taken their medication when visited UAE, as I am diabetic already but when on vacation I was not feeling well so I took the appointment from them, I already told them about my problem and they prescribed the medicines according, Very careful and professional doctors.

ADVANTAGESDISADVANTAGES

Efficient Satisfying Professional


14-04-2021

Mika |   Verified
  United Arab Emirates

Professionals

I tried the dentistry doctor at this hospital and he was really professional! I had pain in my teeth, he solved the problem immediately and also he wrote me a medicine for the pain. Real professional!

ADVANTAGESDISADVANTAGES

Satisfying Professional


13-04-2021

Ad
Reviews
Nazan
  United Arab Emirates

Not satisfied with the admin at all

I have visited the hospital and doctor Haidar is Excellent. Actually he is the only plus point i found.
The rest is terrible! For Admin is horrible , i am totally disappointed with the call back system by hospital , the nurse of doctor is not attentive and meticulous. I have 4 times told them to correct my email ID , but still they got it wrong. Most importantly as a patient i feel that the admin is a mess and records are not properly filed or supported for insurance claims. This is not a good thing at all for a patient whose health is under study.

ADVANTAGESDISADVANTAGES

Disappointing Unpleasant


07-05-2024

Dr. Sayed Sayeed Ahmad
  United Arab Emirates

Stellar Pediatric Care by Dr. Basil Nasrallah at American Hospital Dubai

Entrusting Dr. Basil Nasrallah with my child’s complex fever was transformative. His astute diagnosis and adept treatment at American Hospital Dubai not only alleviated the ailment swiftly but also imbued us with immense trust in his expertise. Dr. Nasrallah’s mastery in pediatrics and immunology is evident, matched by his knack for demystifying medical complexities with ease and empathy.

American Hospital Dubai, with its avant-garde facilities and compassionate care, mirrors Dr. Nasrallah’s excellence. This nexus of cutting-edge medicine and heartfelt patient engagement renders it the quintessential choice for discerning parents.
In essence, Dr. Nasrallah is not just a physician; he’s a pediatric virtuoso, making him and American Hospital Dubai the epitome of pediatric healthcare excellence.

ADVANTAGESDISADVANTAGES

Amazing Competent Cooperative Honest Impressive Knowledgeable Outstanding Reliable Professional Clean Full Service


14-03-2024

Reynaldo Sombilon Villanueva
  Philippines

Infusion

Appreciate the excellent attention given by Rafaela during my visit to infusion department ang bringing my medicine before infusion time and made my stay more relaxed. Reynaldo V.

ADVANTAGESDISADVANTAGES

Excellent


12-02-2024

GM
  United Arab Emirates

Unprofessionalism at its peak- Rating should be reviewed by DHA

They claim to be the best hospital in Dubai but the below facts from my recent experiences of last 1 year are to be considered:

1) Most senior doctors unavailable on Friday to Sunday- working professionals need to take holidays to undergo treatment.

2) Call Center- Add no value despite a scripted statement that the concerned department will return the call.

3) Lab Reports- The patient must follow up for reports for tests done especially MRI/CT, etc. There is no system for sending them automatically despite these are generated at their hospital staff’s convenience. Blood Reports are only shared post midnight despite given at 8 am & are ready by 1 pm.

4) Follow up appointments- Compared to other premier institutes, patient workload is minimal. Excess staff which always pretends to be extremely busy – patients must call themselves for follow up appointments.

5) The only department which works efficiently is Medicine Disbursement unit which is prompt & helpful.

ADVANTAGESDISADVANTAGES

Credible Clean Well-located

Disappointing Incompetent Ridiculous Unprofessional


04-01-2024

M.R
  United Arab Emirates

poorest administrative service in Dubai

Ihad to wait 2 days for an appointment as they either forgot to give a link for the online appointment or could not schedule it and would ask several times for the same documents.
when I called to ask what was going on, I got systematically put on hold forever until the phone would hangup after 10 minutes of music.
Eventually, their excuse was it dysfunction. I believe their entire admin team is dysfuncitonal….except to claim for payment but then, I am still waiting for my prescription to arrive.

run away from them

ADVANTAGESDISADVANTAGES

Unprofessional


12-12-2023

Physician AHD
  United Arab Emirates

Subject: Important Warning about American Hospital in Dubai

Dear All,

I am writing this message to bring your attention to a serious issue concerning the American Hospital in Dubai. It has come to my knowledge that the administration at the hospital is exhibiting a highly hostile attitude towards its employees, engaging in abusive behavior and mistreatment.

Once hired, individuals are subjected to baseless accusations and are unfairly terminated without any prior notice. This unjust treatment is not limited to the staff; patients have also been victims of financial exploitation, particularly by a physician named Tarek Dufan.

It is imperative that we raise awareness about these distressing practices and ensure that everyone is well-informed before considering any interaction with the American Hospital in Dubai. The administration’s behavior and the actions of individuals like Tarek Dufan are detrimental to both the well-being of employees and the trust patients place in the healthcare system.

I’m very sorry to hear about this concerning situation. It’s crucial to report such misconduct.
“Regrettably, Dr. Dufan has engaged in inappropriate sexual conduct with several female employees. One of them has retained text messages as evidence, while another has taken a photo of him in his office in compromising attire. We intend to report this physician to the Dubai Health Authority (DHA) and will submit all relevant documents as evidence.”

Also, In a shocking incident reported by an eyewitness, Mr. Sheriff Beshara, it has come to light that an individual brought the iT device to his house with the intent of gaining unauthorized access to a computer using multiple logins to inflict harm on someone. Subsequently, the perpetrator deceitfully requested a meeting with either a physician or an employee, pretending to act on their behalf, and then excused himself/herself under the guise of needing to open the computer and search for specific files.

I urge you to exercise caution and spread this message to your colleagues, friends, and family members who may be seeking medical services in Dubai. It is essential that we protect ourselves and others from the potential harm caused by such unethical practices.

Together, we can make a difference and foster a safer and more transparent healthcare environment for everyone.

Copy of all the documents to support my words will be sent to DHA and authorities to take actions

Best regards,

ADVANTAGESDISADVANTAGES

Clean

Untrustworthy


07-11-2023

Sameera
  United Arab Emirates

Inconsistent service

I had very poor experience with American hospital clinic. I went to Dubai hills branch with severe neck pain and visited doctor then she advised me to take physio sessions. Nurse told me that they applied for medical approval and shall get back to me ASAP. One week no call I suffered pain. I have to everyday call customer service number and ask to connect to the clinic ad they don’t have any direct contact number with clinic ( which they should have in case of emergency and hospital services) every time I called 800 number and explained my whole story. Finally when I got approval sms then also no one contacted from the clinic it is me only being a patient in pain have to call for physio therapist appointment but she was going on leave for 2 weeks. Then hospital don’t have any back up plan. I really had very bad experience 😕

ADVANTAGESDISADVANTAGES

Disappointing Inattentive


20-10-2023

Fayhaa al malla
  United Arab Emirates

Unprofessional

I was sick i asked the doctor that i can pay for my ultra sound as he asked first for ultrasound .
Then he said that he want ct-scan ,
After that I received a call saying that i can process with my ct scan .
I reached the radiology section they asked me for 10% coupon payment as my insurance approved .
I payed 10% which is 423 AED .
After I finished my ct scan they asked me to go back to cashier and they informed me that i have to make the full payment which is another 3811 AED .
I had no other choice, as if they informed me before i will not do they ct scan at all , but they didn’t inform me that my insurance didn’t approve.

I wanted to do reclaim from my insurance , then my insurance said that i should start with a ultrasound sound then do the ct scan for the insurance to approve .
And they said this is how it should be done as if I didn’t do the ultrasound before the ct scan the insurance will not cover and my reclaim is rejected and i put all the blame on the hospital.

1st they should inform me the price of ct scan and inform that insurance didn’t cover before i enter and put serum in my body and put my body under radio .
But what they did they made me pay 10% and then after I finished my ct scan they asked for the rest of the payment.

Thank you for the un humanity that you have in this hospital

ADVANTAGESDISADVANTAGES

Disappointing Fake Horrible Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy


07-09-2023

Kasim Hammami
  Canada

Done Syrgery

Excellent medical service with top specialist doctors and nursing staff! Thank you AHD

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Knowledgeable Outstanding Perfect Pleasant Productive Reliable Remarkable Professional Clean Full Service Client-oriented


05-09-2023

Katy Atilano
  United Arab Emirates

Feedback

Accomodating even Dr. Mohamad Alsosaini. Friendly Environment.

ADVANTAGESDISADVANTAGES

Attentive Knowledgeable Perfect Satisfying Clean Affordable Client-oriented


05-06-2023

Chile Irene Ravanes
  United Arab Emirates

POOR SYSTEM

I am writing to raise my concerns regarding the medication for my sugar with a high dosage. Please refer to the attached screenshots of my results.

I am a diabetic patient in the Philippines I have maintained Jardiance Duo 12.5mg/500mg.

I am just 3 months in the UAE and happened to finish my medication maintenance here, so I decided to choose American Hospital as I believe it’s the best hospital in UAE.

I had a consultation with Dr.Gita Majdi way back on 31 October 2021. Due to my very high sugar at that time, I understand that she needs to prescribe a dose medicine of Synjardy 12.5mg/1000mg. I have taken the said medication for a week now but it seems that my sugar level is responding.

I experienced Hypoglycemia and fell with extreme Dizziness and Short Breathing. I lost my vision and collapsed.

Sunday, 6 November @ 6PM – random sugar was 60

Monday, 7 November @ 11AM – random sugar was 65

Thursday, 10 November @ 10AM – random sugar was 58

I asked Dr. Gita Majdi to please change the dosage of my medicine to at least 12.5mg/850mg – but she mentioned that there is no available dosage in the system of American Hospital.

I am asking a good help here to provide me with a Prescription of Synjardy 12.5mg/850mg so I can take this to Life Pharmacy or any applicable Pharmacy outside.

I cannot bear the extreme dizziness and short breathing every time I took the medicine after breakfast. I’ve been making scenes and sickness during working hours, killing me to continue this situation.

Dr. Gita Majdi provide the prescription of Synjardy 12.5/850mg but unfortunately due to the system generated she cannot provide ERx Reference Number because in American Hospital System only shows Synjardy 12.5/1000mg. —

Are there any other best options or what will be the action point to be taken so AHM can help their patients suffering from this? It is very frustrating and devastating how such a huge hospital like AMERICAN HOSPITAL DUBAI.

ADVANTAGESDISADVANTAGES

Clean

Disappointing



25-11-2022

Fedhi |   Verified
  United Arab Emirates

Fast

I have frequently visited American hospitals, most recently in January 2022, and I was extremely impressed with the Emergency Care staff, nurses, and doctors. Excellent experience. The manager was very approachable and nice. He often checked in on us and the other patients to make sure we were happy.

ADVANTAGESDISADVANTAGES

Attentive Professional


30-06-2022

Reviewer
  United Arab Emirates

Urgent pediatric care admission at the American hospital

I have visited the American hospital pediatric urgent care yesterday at 6:15 pm as my daughter suffered from sudden severe abdominal pain (9/10) that required prompt medical attention. Her medical history necessitates prompt examination of that type of pain. However, she wasn’t able to get examined by the physician on duty until 9 pm. When we were called in, the nurse couldn’t find her file because somebody has removed it by mistake !! Additionally,The room we were admitted to had a stool sample from a previous patient left uncollected!
I asked for an ultrasound and the dr agreed but no ultrasound dr was on duty. A technician had to be called in who has arrived 1 hour later. We were told to pay for the ultrasound however we would not get an official report before next day morning when the ultrasound dr arrives. We left with my daughter still having pain with intensity of 9/10 and the dr saying everything is normal in the ultrasound but he can give some pain medication if there is pain.
We left at 11:00 pm and paid 2500 Aed.
Compared to king’s hospital and Jalila pediatric hospitals emergency care, this is definately the worst in terms of patient care, professionalism and competence

ADVANTAGESDISADVANTAGES

Disappointing Inattentive Unprofessional


08-06-2022

Euvelyn Bautista
  Philippines

Dr. Rita Sakr review

I had an appointment today with Dr. Rita Sakr for breast screening. The nurse asked me to enter the Dr’s room. When Doctor Rita came in, she literally asked me, who are you? As in who are you, not a hi or hello. I told her my name and she kept calling the nurse as if there is someone who is lost in the room. And then she asked what do I want? (Man am I not in your schedule, as far as i know I booked an appointment)
She asked how old am I and when i told her im 37 she said then why I need to have breast screening? I told her if I want to get my breast check, what procedure should I get into. Shen then asked me to wear a robe. Oh wait not a robe but a piece of linen to just cover my front but her nurse is kind to hand me a robe. Literally like 1 minute after touching my breast she said its okay. But if i want to get an ultrasound she will refer me for my peace of mind.
Well I find this doctor rude and in a rush. Not worth the payment. Definitely not going to her again

ADVANTAGESDISADVANTAGES



12-04-2022

Ahmad
  United Arab Emirates

Excellent experience

I visited American hospital many times and recently in Jan 2022 especially the Emergency care, amazing team, nurses and doctors…excellent experience….the manager was very friendly and approachable, he was always checking on us and on all patients to make sure we are satisfied.
Thank you everyone.

ADVANTAGESDISADVANTAGES

Amazing


02-02-2022

Shamim |   Verified
  Aland

Satisfying

I received ENT treatment here, and it was satisfactory; they were efficient and provided dependable treatment that was effective promptly.

ADVANTAGESDISADVANTAGES

Attentive Excellent


30-01-2022

Juliana |   Verified
  United Arab Emirates

Effective

I have taken an ENT treatment from here and it was good, they were efficient and provide reliable treatment and effective quickly.

ADVANTAGESDISADVANTAGES

Efficient Reliable


31-10-2021

Laila |   Verified
  Italy

Careful Doctors

I have taken their medication when visited UAE, as I am diabetic already but when on vacation I was not feeling well so I took the appointment from them, I already told them about my problem and they prescribed the medicines according, Very careful and professional doctors.

ADVANTAGESDISADVANTAGES

Efficient Satisfying Professional


14-04-2021

Mika |   Verified
  United Arab Emirates

Professionals

I tried the dentistry doctor at this hospital and he was really professional! I had pain in my teeth, he solved the problem immediately and also he wrote me a medicine for the pain. Real professional!

ADVANTAGESDISADVANTAGES

Satisfying Professional


13-04-2021

Satisfaction Survey
Please, take a moment to complete this anonymous survey.
1 = Very Unsatisfied | 10 = Very Satisfied

Satisfaction Survey
5
5
5
5
Contact
Contact form

You May Also Be Interested In