Karim Kamal   Egypt

Missing Items , poor customer service

I received my order with missing expensive items , call center is not helpful ( no communication between warehouse and call center. Call center is in India and Egypt there is no one in UAE to speak to also it means that your information including your credit card is being stored or accessed from outside UAE which is I think against the law.

25-06-2026

Saeed Al-M   United Arab Emirates

Amazon sells toxic expired supps and skincare

Amazon warehouse is a den of criminals they only ship out expired high ends products liek PCA skin. I reported ypu to the relevant authorities.

04-06-2026

Santiago   United States

How I was able to recover my money back.

I never believed it was possible to recover lost cryptocurrency until a few days ago I lost $35000 to an online bitcoin investment broker, I was so sad because I invested a lot .. And then my step mom introduced me to this recovery team that helped me recover the full amount and my profits, kindly contact Email: melissagilbert60 1 @ gmail.com ). WhatsApp: +44 (7=78=) 2=27=60=32.

04-04-2026

MJ   United Arab Emirates

Customer service was useless

Order kept on delaying, it took them over 2 weeks to deliver and there wasn’t really any customer service to help me track down my order

05-12-2025

Aly   United Kingdom

Wrong address

They come knocking at my door telling me that I have a package, I said that I didn’t order anything but they showed me that it was named after me and that it was my address. Took it thinking it might be my stepson’s, told him about it and said he didn’t order anything. I open the package to check and when I did the amazon driver came back and asked for the package. Apparently wrong address and they got mad at me for opening the package.

05-11-2025

Adrian   United Arab Emirates

Late delivery

A very very late delivery, I tried contacting customer support but I got nothing back. It said order would come in 3 to 4 days, its been a week already.

28-08-2025

Shijas   United Arab Emirates

Worst delivery in UAE

Delivery is not prompt, its late by 2 days.

29-05-2024

Mark Talon   United Arab Emirates

Priority delivery

I ordered in amazon feb 22, i chose the priority delivery which will be delivered feb 2023, filled all details which is clearly mention 8am-4pm as office hours. Delivery came 6pm. Understood first attempt maybe overlook the comment 8-4 only. Ok next day they didnt deliver other next day same it came at 6:40pm. Most important delivery guys not calling or informing the customer if they arrive area or they are near. Just simply updating the system that facility is close no person to receive. Cut things short. They are returning the item to the seller which cost too much time for refunding, my 2 days excitement for my order now gone for 2-3 weeks of waiting and trouble. This kind of delivery cannot be tolerated. No communication from the delivery to customer. Not satisfied how they manage delivery team. 1 star for this order.

27-02-2024

Ayesha Effendi   United Arab Emirates

Items delivery

Have been waiting since yesterday for the delivery since it was dispatched but have not received it as yet and every time I called the customer service ,they say that it will be definitely delivered today ,which of course has not happened and now they have postponed it to tomorrow.Sheer waste of my two days ,with no update or calls from Amazon.I have to keep calling them for a delivery which is already paid for .Very disappointed as my 2 days have been wasted only in waiting and calling customer service .

30-01-2024

SUMOD   United Arab Emirates

Disgraceful Experience with Amazon UAE

ORDER # 404-2517534-8289125 & 404-4600898-3058715

I recently had an extremely disappointing experience with Amazon UAE that has left me feeling frustrated & dissatisfied. After placing an order for a WyzeCam, I was shocked to receive a completely different & clearly inferior camera. Upon realizing the error, I promptly initiated a return request & clearly stated that the incorrect item had been sent to me.
Days passed without any sign of a refund, prompting me to reach out to Amazon UAE’s customer service for an update. To my dismay, I was accused of attempting to deceive the company by allegedly returning a different product. This unfounded accusation only added insult to injury, especially considering my long-standing history as a loyal Amazon customer.
As someone who has relied on Amazon for a wide range of purchases over the years, this experience has shattered my confidence in the once-reliable e-commerce giant. The lack of accountability, the failure to rectify their own mistake, & the baseless accusations against me reflect a significant decline in the quality of service provided by Amazon UAE.
I am deeply disappointed by the disgraceful handling of my order & subsequent return by Amazon UAE. This experience has left me questioning whether I can continue to trust & rely on a company that has fallen so far from the standard of service I once valued.

05-01-2024

SUMOD   United Arab Emirates

Unacceptable Service by THE Amazon UAE – Sent Used & non-deactivated Apple AirPods Pro

I am utterly shocked by the negligent & unprofessional service I received from Amazon when I recently purchased a used Apple AirPods Pro from the Amazon warehouse. Upon receiving the product I noticed that they still contained the activation of a previous user. This blatant oversight by Amazon has not only compromised my sense of security but has also put my privacy at significant risk.
Upon connecting the AirPods to my device, I was greeted with a distressing message indicating that I was not the owner & that my location could still be tracked by the previous user. This is an unfathomable breach of privacy & a clear indication of Amazon’s lack of attention to detail & disregard for customer safety.
To exacerbate the situation, when I reached out to Amazon’s customer care for urgent assistance, I was met with a disappointing lack of urgency & concern. Instead of immediately addressing the issue, I was instructed to initiate a return request & informed that someone would eventually arrive to collect the item. This lackadaisical response is simply unacceptable & demonstrates a severe lack of professionalism on Amazon’s part.
It is unfathomable that a company of Amazon’s stature would display such flagrant disregard for customer security & wellbeing; also demonstrated a shocking level of technical ignorance in sending out a product with active user credentials.
I urge Amazon to reevaluate its practices & prioritize the security & satisfaction of its customers. Negligence of this magnitude is inexcusable, & it is imperative that Amazon takes immediate & decisive action to rectify this situation & prevent such oversights from occurring in the future.

03-01-2024

Amr Mahmoud   United Arab Emirates

Poor Customer and Delivery Service for order (405-3614545-2704322) all item verified by Amazon

I ordered some products as Verified by Amazon by card although same item was posted in Noon and cheaper, but I trust Amazon. I get the order after 6 days. although I (call customer service, sending emails, use chatting) no one follow the case. so However, I must emphasize that my dissatisfaction goes beyond just the delay in delivery. The entire customer service experience has been disappointing and unsatisfactory. The attitude displayed by some of Amazon.
team representatives have been careless and lacking in responsibility. For instance, one of Amazon customer service agents promised to solve the issue and assured me that I would receive the delivery before 12 AM. However, no action was taken, and there was no follow-up from your end.

Moreover, during a chat support interaction, the agent was rude and abruptly closed the chat without giving me a chance to explain my concerns fully.

I understand that issues can occur from time to time, but the manner in which they are handled is equally important. As a customer, I expect transparency, professionalism, and empathy from Amazon team.

While I am grateful that have now escalated the matter for priority delivery and updated the delivery instructions, I want to see a tangible improvement in the overall customer service quality. so, the Quilty of service improved. by the email
that: ” we are so. sorry for your disappointment but we are unable to grant your request for compensation.” so when call customer service. to clarify what they sent they transfer me to the person. who is responsible for this mail he said that this is Amazon policy? we need to follow, and he will escalate case for the agent in his team who told me there is a compensation.

I’m really surprised from Amazon team can handle the customer service; they just care for policy at compensation but
1- There is no policy for late of delivery.
2- wasting time
3- rude attitude of agents
4- careless of their team which made me lose my flight ticket
5- unfollow issue of customer
6- no supervision on Delivery

27-07-2023

Jyoti   India

Non Delivery of Items saying Lies

I ordered some products on Amazon.paid by card. Today I get a msg that 2 times the courier company came but I was not at home which is a lie as not only me , but both my kids were also home ! Now they are blaming Aramex but it’s my loss! Now I have wait for refund or again follow up ! Very disappointing service.

28-04-2023

Marc   United Arab Emirates

Amazon and Alnjm electronic

I purchased a Z fold Samsung mobile and warranty for 2 years ( 540 aed for only the warranty ) ,after 5 weeks the screen is totally black and mobile doesnot work .
Now 7 days I am contacting them but they donot want to repair or to refund or to find solution
I purchased the mobile from Amazon under AlNajm electronics they provided .

To be honest Amazon and AlNajm are not to be trusted , I just complain now in DED against both of them

02-04-2023

Dawid   United Arab Emirates

Delivery

No recommending to anyone. 6 days in a row they could’t deliver my package because they couldn’t find the address in 21st century. 6 people from customer service each day and noone solve the problem, they cant contact the delivery person, they don’t know what to do. Useless customer service, bad delivery.

14-03-2023

Alina |   Verified   United Arab Emirates

Advisable

I contacted Amazon’s customer support department since I had some questions about some products. I was quite happy with the staff because they were so client-focused and professional!

26-06-2022

Deandre |   Verified   United Arab Emirates

Perfect products!

I really love shopping from amazon as they’re offering amazing products. Also, their prices are reasonable!

01-06-2022

Akilla |   Verified   United Arab Emirates

Client-oriented team

I wanted to ask about some items so I contacted the customer service team at Amazon. I was so satisfied as the team was very professional and client-oriented!

17-05-2022

Aspena |   Verified   United Arab Emirates

Great!

I would always love to recommend Amazon. The products provided in the app are amazing and their prices and quality are perfect!

06-04-2022

Alaa |   Verified   Saudi Arabia

Competent Service

Helps me whenever I’m missing something emergency,and it always arrives on the same day, and in the same way as the photo on the website.
Always very happy with the service!

01-04-2022

Chaima |   Verified   United Arab Emirates

Great prices

The prices of the products provided on amazon are really great! Also, the customer service team is friendly and client-oriented!

27-03-2022

Itzel |   Verified   United Arab Emirates

Perfect!

I really love buying from Amazon as the app is very simple and easy to use. Also, the products provided by them are perfect!

21-03-2022

Lea |   Verified   United Arab Emirates

Satisfying

It was my first experience of online shopping with amazing and it was the best they were really cooperative and professional, my experience with them was completely satisfying.

17-03-2022