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Customer Experience

Customer Experience

798 Reviews   •   Poor   •   2/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Safe Satisfying Stable Sustainable Trustworthy Professional Clean Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

19%

Great

7%

Average

2%

Poor

0%

Bad

71%

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Description

Al Monsef rent a car is based in Dubai and provides car rental and hire services throughout the UAE Since 1996. We have the right aim to serve both the local market and the international tourist and also give the most efficient and cost effective services, whilst maintaining the highest quality standards. We understand the flexibility of our customers need & provide a wide range of self-driven cars for our customers so that they could go anywhere they want to go.

Customers can browse by vehicle brands like Hyundai, Toyota, Mazda, Nissan and Kia. If there is a specific vehicle that a customer would like to rent, they can specify that upfront and our agents will work to find long term rental or lease option to satisfy them.

Customers can choose their pickup and drop-off locations. They can focus their search even more by sorting the price or car category. Al Monsef rent a car also runs special deals. We show details of vehicle including detailed specs. Our clients know what they are getting before confirming a booking.

Al Monsef Rent A Car is a Dubai-based car rental company that provides car hire service in Barsha, Al Qouz, JLT and other regions of UAE. We got a wide range of vehicles that can suit our client’s need. Whether they want a SUV to for the family or planning to rent a Sedan or Hatchback on a monthly basis, we got you covered.

Convenient Service From Leading Car Hire in Dubai
As one of the leading auto rental service in UAE, we make sure that we provide the highest quality of service to our clients and it starts by providing a hassle-free service. Our website is designed to make sure that clients will have an easy booking experience whenever they want to lease a vehicle. Clients can simply book our services with just a few clicks!

Products and Services
  • Flexible lease options
  • Wide selection of vehicles
  • Affordable rates
  • Properly maintained fleet
Location
Contact Details
  • https://www.almonsefrentacar.ae/
  • +971562794513
  • [email protected]
  • Office Number 2 20th Floor Prime Tower Burj Khalifa Street Business Bay Dubai United Arab Emirates
  • Business Bay
  • Dubai (UAE)
Social Networks
Additional Info

Phone: +971562819313

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Reviews

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Latest Reviews
Rizwan
  Albania

Best Car Rental in Dubai

I highly recommend this company to others. Because I had a great experience with renting a car from Al Monsef Rent A Car. I really appreciate them especially one person Mr. Munneb was very helpful from My first call. I was dealing with him He was too good and understood the needs.

I took one car from here Nissan Sentra for one week. They came to deliver the car on my doorstep and then picked it up between the rental period. The car was very neat and clean also well maintain and the price was very affordable for me also they have option of credit card blocking for deposit and got back money after 15 days in my account.

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Safe Satisfying Stable Sustainable Trustworthy Professional Clean Affordable Full Service Decent Client-oriented Tasty


25-01-2024

Rizwan
  Switzerland

rent a car dubai

Fantastic service hired the Kia Sportage for 9 days had the car delivered to the hotel. Mr.Saeed & co were fantastic and provided a great service. Car was clean and handover was great. Everything was explained clearly. I have recommended few friends and family also I will definitely be hiring again when I go back in May 2024.

ADVANTAGESDISADVANTAGES

Amazing Convenient Excellent Clean Affordable Client-oriented


22-01-2024

Sara
  United Arab Emirates

Rent a Car

Just rented a Symbol from this company for a week. Car was clean and well maintained. Staff were responsive to all messages and questions throughout. Shahid took care of delivering the car directly to our hotel and picking it up when we were done and was helpful and friendly. Will recommend this company to others and will rent from them next time I am in Dubai.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Excellent Fast Helpful Clean Affordable Client-oriented


20-01-2024

John
  United States

Best Car Rental in Dubai

I had a great experience with Al Monsef Car Rental. I rented a white Nissan Sunny, and it was very nice and in good condition. The price was reasonable as well. It was definitely worth the increase in price over Avis for the nicer car.

Amine at the front desk was extremely helpful, and answered all of my questions. He was flexible in coordinating the drop-off time. Overall the service was excellent.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Excellent Clean Affordable Decent Client-oriented


20-01-2024

Ali Skouri
  Germany

not willing to refund the security deposit, after 1,5 year !!!

after having forwarded me to different phone numbers of their internal colleagues (to get rid of me), I tried to threat with “request for payment” and “late notice” stuff, their very last answer (dated to January 2023, see attached file) was simply “noted sir” !!! kind of laughing at me.
after a 3 months conversation (until January 2023) I didn’t hear anything from them.

ADVANTAGESDISADVANTAGES

Fast

Dishonest Fraudulent Untrustworthy



23-11-2023

Breems
  Sierra Leone

Fraud

They are scam people. They give cars with a lot of faults in it and when you ask for replacement, they don’t respond.What’s I did too I kept the car untill over 3 month with me they was calling me I have to take my money all from them so tell me who loose

ADVANTAGESDISADVANTAGES

Awkward


22-05-2023

Heema
  India

Deposit Money Not returned

These people are very unprofessional, its been three months that they havnt returned my money.
And also not answering calls.
I am going to complaint this to the police now.

ADVANTAGESDISADVANTAGES

Untrustworthy


25-04-2023

Jean-Noel Odier
  United Arab Emirates

Horrible experience

Do not use this agency. Unsafe car. Don’t return security deposit. Absolute disaster.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


28-03-2023

Carrie
  United Arab Emirates

Rented car

Waiting 2 months for my deposit refund and they keep telling me wait another few hours and then ignore me again

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Dishonest Fraudulent Inattentive Incompetent Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


08-02-2023

Bishnu
  Nepal

Poor service

Very poor service poor car condition and I have trying more than month for my refund I called them more than 100 calls very poor service please never rent the car from them

ADVANTAGESDISADVANTAGES


30-01-2023

Mithesh R B
  United Arab Emirates

Deposit Money Gone………….. No Response

The response while getting the car is quick. within few hours of the enquiry i got the car. I had taken the car for 2 weeks, but returned it before 2 weeks. the vehicle is not clean and has few dents. after returning i was told i will get the deposit returned within 21 days. i have still not received the deposit. i contacted them almost every alternate day still no response. Mr. Brajesh and Mr. Akram are not responding at all. i was told to send the contract copy which i sent, but after that no contact. it is very unfortunate that in todays competitive world these guys are not considering customer feedback and not treating the customer well
i recommend not to get your rental car from them. there are various other rental car agency which may or may not be so expensive compared to Al monsef car rental. just for few bucks do not loose your deposit money. Its a hard earned money,

ADVANTAGESDISADVANTAGES

Fast

Badly-located Criminal Dirty Disappointing Dishonest Fake Fraudulent Horrible Messy Miserable Misleading Scam Terrible Unfavorable Unprofessional Unreliable Untrustworthy Indecent


12-01-2023

Fiona
  United Arab Emirates

Fraudulent

Paid in full and got a car that was smaller than requested sounded like I was driving a truck the gear handle broken and the smelled so bad. They refuse to change the car and then blocked our numbers.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Dishonest Fraudulent Horrible Messy Misleading Scam Untrustworthy Indecent Nasty



04-01-2023

Raghu
  United Arab Emirates

Scam scam scam

They are scam people. They give cars with a lot of faults in it and when you ask for replacement, they don’t respond.

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fraudulent Inattentive Scam Unprofessional Nasty


02-01-2023

Asma Bjm
  Algeria

Non-refund of deposit

I dod never think that such situation may happen in Dubai, Al Monsef rent a car, is the worst company ever, from which i rent a car during 2 months, i gave back the car in a perfect condition on May 2022 and since then they did not refund the deposit
I tried many times to reach out to them, but they do not reply or when they do they keep lying and giving wrong information on when they will be refunding

ADVANTAGESDISADVANTAGES

Scam


12-12-2022

Rosio Muñoz Cespedes
  Cuba

worst company ever

With this company I have rented 3 cars, with the first car I had the best experience, it was a modern car from 2022, but the second car was the worst thing that could happen to me. Renault 2017, halfway through renting the car It broke in the middle of the road and they were not able to fix the situation or provide any kind of support, they gave me a replacement 3 days later, the car was worse and at risk even to my security because I smelled gasoline inside the car all the time, I finally finished with them before time and now the war was the refund of the security deposit After a lot of fighting and chasing them, finally the day it was time to return the money I went directly to the company with prior notice and even so, I still did not have the money ready, to finish I advised everyone, DO NOT RENT WITH THIS COMPANY, the worst thing that can happen to you and they are not serious or professional at all, they just want your money and cheat you!!!!

ADVANTAGESDISADVANTAGES

Affordable

Awkward Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


15-11-2022

Mohab
  Egypt

Car rental

I took a car for one month and i wanted to return it after 2 weeks , first of all the condition of the car was very bad ,making alot of sounds , stains all over.
When i wanted to return it after 2 weeks no one is answering calls or whatsapp.
They see the messages and they dont respond.
Do not take from them any service its really bad even if you have to pay a little bit extra some where else but they are not trustworthy at all

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Horrible Inattentive Incompetent Messy Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


10-11-2022

Fulvio
  Italy

Deposit

I just got my full deposit refunded within the duration of deposit refund thanks

ADVANTAGESDISADVANTAGES


13-09-2022

Fulvio
  United Arab Emirates

1000 aed DEPOSIT

I did rent a car for 325 aed (in very bad shape) from 11.08 to 16.08. I put upfront a deposit of 1000 aed and was NOT returned to me. I have been calling the 3 mobile numbers representing them for the last week and nobody pick the phone. VERY BAD BEHAVIOR STEALING FROM CLIENTS !

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fake Fraudulent Incompetent Messy Misleading Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


13-09-2022

Chriss
  United Arab Emirates

Run away from this name

This is the worst car rental experience I have had with these people. Dont trust the positive reviews here.

I rented a car from them and when I was involved in an accident I realized their car did not have valid insurance. I called the qnd the police called them they dis not pick up their phones but came to collect payment from me after 2 weeks after I reported the incident on watsapp.

I had a problem with A/C and I sent a message but they did not reappnd. The next message I received from them was about payment. So unprofessional

If you want a cheaper rate but poor service then go to them. This company does not deserve even 1 star.

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Disappointing Dishonest Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


07-09-2022

Arkoud
  Netherlands

Zijn oplichters

Betalen borg van 500€ niet terug PAS OP

ADVANTAGESDISADVANTAGES

Criminal










30-07-2022

Arjun Karunakaran
  India

Forget your deposit amount

Very bad service, I have been trying to get my refund back for 6 months. They are simply avoiding my calls. They are scam.

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fraudulent Rude Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


17-06-2022

Waniunit |   Verified
  Bahrain

Good

One of my friends recommended this car rental company, and it was fantastic; they are the best and provide amazing vehicles; they are highly recommended.

ADVANTAGESDISADVANTAGES

Helpful Full Service


25-04-2022

Harriet
  United Arab Emirates

Steer Clear!

First car arrived and after waiting for them to replace bald tyres it promptly broke down, waited a day for a replacement car. 2nd car arrived and the next morning I hadn’t even moved it and it had 2 flat tyres. Waited another day for these to repaired. They would not compensate me with extra days for the days I could not drive the car or had not car.
Tyres had had multiple punctures and some very close to the wall of the tyre. None of the tyres were roadworthy and dated 2018.
Nobody picked up the main landline or answered their mobiles.
Definitely would not recommend.

ADVANTAGESDISADVANTAGES

Dangerous Misleading Unprofessional Not Client-oriented


21-02-2022

Said farooq
  Palestinian Territories (Gaza Strip and West Bank)

Do not rent a car from this almonsef

A very bad manners people in this company,
They don’t know how do we deal with ours customers,
They took the car 4 days ago until now no sign of them ,they are not picking up the phone They don’t reply on WhatsApp ,fraudulent people ,awards ridiculous, nasty nasty,dishonest 😒 ,this is the 4 th day they took the car for maintenance 🙄 they don’t even replace the car while ,so my suggestion is that this company is really really sucks ,gonna make you suffer if you rent a car from these people

ADVANTAGESDISADVANTAGES

Awkward Criminal Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


14-02-2022

Asish Chakraborty
  United Arab Emirates

Al Monsef Rent a Car

By grace of God and my past life karma I was able to get out of this rent a car net .
Received a nasty dirty 0 petrol car which was on 4 wheels.was not smart enough to see review due to urgent requirement of car

Filled in full petrol and the car on first day itself broke down on road 3 times and I reached home by 12 am after sorting this thing .

Cherry on cake was their sales and service representatives Abbas and Rhea . They made all efforts not to respond to client when I was in trouble with the broken car . The service guy who came to fix the car on road even advised that it’s not safe to use .

Well story continues. Asked them for replacement and this was my biggest mistake as they did their best to humiliate customer tell me about the contract and left no stone unturned to speak to customer in such a way that I now feel that instead of opening rent a car they should open up a consultancy on how to trouble customers and take happiness out if their normal struggling life .

Well received a car with increased payment ( Their strategy worked ) and with full tank petrol filled by me .

Wait still continues . Decided to return car and see their reviews. Not to my surprise I found similar people praising the company like me .

After seeing reviews I console myself that my security payment was gone but as I said if you have good karma it will help . Got my refund after 40 days and I am in a position to post this review after receipt of my refund .

As there is no insurance for trauma I think I will have to live with this traumatic experience given my Monsef rent a car . But yes even bad receives works for this company.

So my friends if you have great courage, good karma and able to take some dare in life yes you should try this company once in lifetime and I guarantee you , You will experience real hell on this earth .

I am thankful to Google that they have given so much space where I can share my experience . Hope you enjoyed my experience and learnt something from this .

All the best and be God with you if you still go for this rent a car . I won’t even rent it to take it to heaven or hell .

Whosoever is the owner . Small ( shit )of advise as I know u won’t take it – Customer speaks what that feel about your employees , services and how ur people made that feel – so this is for you as u are responsible for giving painful experience to all of your customers . Few who have given good review I hope they come back again to u as we will be glad if you close ur car shop ( It’s not business it’s something else )

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


10-02-2022

Austin |   Verified
  United Arab Emirates

Best

One of my friends suggested this car rental company and it was great they are the best and offers amazing vehicles, they are recommendable.

ADVANTAGESDISADVANTAGES

Advisable Amazing


08-02-2022

Santiago Vandepitte
  Belgium

Car rental

They do not pay you back your rental deposit. Once you start contacting the police and tell them, they will.
Absolute criminals.
Its the second time im posting a review on them, in the hope i can prevent atleast 1 person to get scammed

ADVANTAGESDISADVANTAGES

Criminal


29-01-2022

Linnea |   Verified
  United Arab Emirates

Good experience!

I had a good experience with this company. I rented a car from them once. The car was perfect and its quality was amazing. No doubt, the price of the car was expensive, but overall, the experience was pretty good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


07-11-2021

Ahmad
  Jordan

Changed the car last minute and bad smell

The worst service I ever had! I asked for a car and when I went to get it they said it was already rented, we agreed on getting the available car at the moment for a couple of days and will replace it after but they did not! the car I took had a really bad smell and the general condition of the car is bad, I asked for replacement and they keep ignoring my requests!! Not recommended at allll

ADVANTAGESDISADVANTAGES

Dirty Disappointing Incompetent Unprofessional Unreliable Not Client-oriented


20-10-2021

Flaco
  France

Total scam

Terrible, terrible service.

Crooks

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Miserable Misleading Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


11-10-2021

Maria
  Austria

Criminal car rent with doesn’t return deposit

The worst service ever. Still didn’t return the deposit. They are changing WhatsApp numbers constantly and do not reply. Level of a high-corrupted country. Hey, Dubai police, take action.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Fraudulent Miserable


01-10-2021

Corazon |   Verified
  United Arab Emirates

Credible!

I contacted the customer service team as I wanted to know more information about the prices of the cars provided for rent by this company. They were very helpful as they provided me with the information needed. I just found out that the prices of the cars are expensive!

ADVANTAGESDISADVANTAGES

Credible Decent

Expensive


16-09-2021

Sami Mikawi
  United Arab Emirates

Not Recommanded

never answering your calls after you return your car and never give your deposit back

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Miserable


14-09-2021

Sami Mikawi
  United Arab Emirates

Not Recommanded

never answering your calls after you return your car and never give your deposit back

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Miserable


14-09-2021

Khalid Mosaly
  United Arab Emirates

not recommended

worst rental company ever not recommended to anyone

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Horrible


14-09-2021

Sami Mikaoui
  United Arab Emirates

unprofessional

they only call when they need money and send you the guy immediatly to collect the money but when reach to get your deposit back they stop answering your calls and ignore you not only the sales , Kishan account manager never answer never take responsibilities , never recommanded this rental company

ADVANTAGESDISADVANTAGES

Horrible Miserable


14-09-2021

Sami Mikawi
  United Arab Emirates

stole my refund

never answer calls and never give your deposit back

ADVANTAGESDISADVANTAGES

Fraudulent


14-09-2021

Oussama
  United Arab Emirates

stole my refund

they will steal your refund and never answer your calls

ADVANTAGESDISADVANTAGES

Fraudulent


14-09-2021

Jack Khoury
  United Arab Emirates

refund never give back

Fraud will took your refund and never give it back

ADVANTAGESDISADVANTAGES

Fraudulent


14-09-2021

Xavier |   Verified
  United Arab Emirates

Satisfied

I have rented a car from them and my experience with them was good, as their vehicles are perfect, clean and well maintained.

ADVANTAGESDISADVANTAGES

Perfect Clean


18-08-2021

Jonah |   Verified
  United Arab Emirates

Great

I have rented a car from this company, their prices are really good, which I really liked it, and the vehicle I have rented was the best and the staffs are welcoming and great.

ADVANTAGESDISADVANTAGES

Perfect Affordable


11-05-2021

Sheiling |   Verified
  United Arab Emirates

Flexible options

This car rental company was a recommendation from one of my friends. I contacted their team in order to know more about the prices. They were very helpful and told me about their affordable prices along with the flexible options regarding car leasing. I took one of them and I’m totally satisfied with the experience.

ADVANTAGESDISADVANTAGES

Optimal Reliable


05-05-2021

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Reviews
Rizwan
  Albania

Best Car Rental in Dubai

I highly recommend this company to others. Because I had a great experience with renting a car from Al Monsef Rent A Car. I really appreciate them especially one person Mr. Munneb was very helpful from My first call. I was dealing with him He was too good and understood the needs.

I took one car from here Nissan Sentra for one week. They came to deliver the car on my doorstep and then picked it up between the rental period. The car was very neat and clean also well maintain and the price was very affordable for me also they have option of credit card blocking for deposit and got back money after 15 days in my account.

ADVANTAGESDISADVANTAGES

Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Safe Satisfying Stable Sustainable Trustworthy Professional Clean Affordable Full Service Decent Client-oriented Tasty


25-01-2024

Rizwan
  Switzerland

rent a car dubai

Fantastic service hired the Kia Sportage for 9 days had the car delivered to the hotel. Mr.Saeed & co were fantastic and provided a great service. Car was clean and handover was great. Everything was explained clearly. I have recommended few friends and family also I will definitely be hiring again when I go back in May 2024.

ADVANTAGESDISADVANTAGES

Amazing Convenient Excellent Clean Affordable Client-oriented


22-01-2024

Sara
  United Arab Emirates

Rent a Car

Just rented a Symbol from this company for a week. Car was clean and well maintained. Staff were responsive to all messages and questions throughout. Shahid took care of delivering the car directly to our hotel and picking it up when we were done and was helpful and friendly. Will recommend this company to others and will rent from them next time I am in Dubai.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Excellent Fast Helpful Clean Affordable Client-oriented


20-01-2024

John
  United States

Best Car Rental in Dubai

I had a great experience with Al Monsef Car Rental. I rented a white Nissan Sunny, and it was very nice and in good condition. The price was reasonable as well. It was definitely worth the increase in price over Avis for the nicer car.

Amine at the front desk was extremely helpful, and answered all of my questions. He was flexible in coordinating the drop-off time. Overall the service was excellent.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Excellent Clean Affordable Decent Client-oriented


20-01-2024

Ali Skouri
  Germany

not willing to refund the security deposit, after 1,5 year !!!

after having forwarded me to different phone numbers of their internal colleagues (to get rid of me), I tried to threat with “request for payment” and “late notice” stuff, their very last answer (dated to January 2023, see attached file) was simply “noted sir” !!! kind of laughing at me.
after a 3 months conversation (until January 2023) I didn’t hear anything from them.

ADVANTAGESDISADVANTAGES

Fast

Dishonest Fraudulent Untrustworthy



23-11-2023

Breems
  Sierra Leone

Fraud

They are scam people. They give cars with a lot of faults in it and when you ask for replacement, they don’t respond.What’s I did too I kept the car untill over 3 month with me they was calling me I have to take my money all from them so tell me who loose

ADVANTAGESDISADVANTAGES

Awkward


22-05-2023

Heema
  India

Deposit Money Not returned

These people are very unprofessional, its been three months that they havnt returned my money.
And also not answering calls.
I am going to complaint this to the police now.

ADVANTAGESDISADVANTAGES

Untrustworthy


25-04-2023

Jean-Noel Odier
  United Arab Emirates

Horrible experience

Do not use this agency. Unsafe car. Don’t return security deposit. Absolute disaster.

ADVANTAGESDISADVANTAGES

Criminal Dangerous Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Ridiculous Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


28-03-2023

Carrie
  United Arab Emirates

Rented car

Waiting 2 months for my deposit refund and they keep telling me wait another few hours and then ignore me again

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Dishonest Fraudulent Inattentive Incompetent Misleading Ridiculous Rude Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


08-02-2023

Bishnu
  Nepal

Poor service

Very poor service poor car condition and I have trying more than month for my refund I called them more than 100 calls very poor service please never rent the car from them

ADVANTAGESDISADVANTAGES


30-01-2023

Mithesh R B
  United Arab Emirates

Deposit Money Gone………….. No Response

The response while getting the car is quick. within few hours of the enquiry i got the car. I had taken the car for 2 weeks, but returned it before 2 weeks. the vehicle is not clean and has few dents. after returning i was told i will get the deposit returned within 21 days. i have still not received the deposit. i contacted them almost every alternate day still no response. Mr. Brajesh and Mr. Akram are not responding at all. i was told to send the contract copy which i sent, but after that no contact. it is very unfortunate that in todays competitive world these guys are not considering customer feedback and not treating the customer well
i recommend not to get your rental car from them. there are various other rental car agency which may or may not be so expensive compared to Al monsef car rental. just for few bucks do not loose your deposit money. Its a hard earned money,

ADVANTAGESDISADVANTAGES

Fast

Badly-located Criminal Dirty Disappointing Dishonest Fake Fraudulent Horrible Messy Miserable Misleading Scam Terrible Unfavorable Unprofessional Unreliable Untrustworthy Indecent


12-01-2023

Fiona
  United Arab Emirates

Fraudulent

Paid in full and got a car that was smaller than requested sounded like I was driving a truck the gear handle broken and the smelled so bad. They refuse to change the car and then blocked our numbers.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Dishonest Fraudulent Horrible Messy Misleading Scam Untrustworthy Indecent Nasty



04-01-2023

Raghu
  United Arab Emirates

Scam scam scam

They are scam people. They give cars with a lot of faults in it and when you ask for replacement, they don’t respond.

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fraudulent Inattentive Scam Unprofessional Nasty


02-01-2023

Asma Bjm
  Algeria

Non-refund of deposit

I dod never think that such situation may happen in Dubai, Al Monsef rent a car, is the worst company ever, from which i rent a car during 2 months, i gave back the car in a perfect condition on May 2022 and since then they did not refund the deposit
I tried many times to reach out to them, but they do not reply or when they do they keep lying and giving wrong information on when they will be refunding

ADVANTAGESDISADVANTAGES

Scam


12-12-2022

Rosio Muñoz Cespedes
  Cuba

worst company ever

With this company I have rented 3 cars, with the first car I had the best experience, it was a modern car from 2022, but the second car was the worst thing that could happen to me. Renault 2017, halfway through renting the car It broke in the middle of the road and they were not able to fix the situation or provide any kind of support, they gave me a replacement 3 days later, the car was worse and at risk even to my security because I smelled gasoline inside the car all the time, I finally finished with them before time and now the war was the refund of the security deposit After a lot of fighting and chasing them, finally the day it was time to return the money I went directly to the company with prior notice and even so, I still did not have the money ready, to finish I advised everyone, DO NOT RENT WITH THIS COMPANY, the worst thing that can happen to you and they are not serious or professional at all, they just want your money and cheat you!!!!

ADVANTAGESDISADVANTAGES

Affordable

Awkward Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Misleading Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


15-11-2022

Mohab
  Egypt

Car rental

I took a car for one month and i wanted to return it after 2 weeks , first of all the condition of the car was very bad ,making alot of sounds , stains all over.
When i wanted to return it after 2 weeks no one is answering calls or whatsapp.
They see the messages and they dont respond.
Do not take from them any service its really bad even if you have to pay a little bit extra some where else but they are not trustworthy at all

ADVANTAGESDISADVANTAGES

Dirty Disappointing Dishonest Horrible Inattentive Incompetent Messy Ridiculous Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Not Client-oriented


10-11-2022

Fulvio
  Italy

Deposit

I just got my full deposit refunded within the duration of deposit refund thanks

ADVANTAGESDISADVANTAGES


13-09-2022

Fulvio
  United Arab Emirates

1000 aed DEPOSIT

I did rent a car for 325 aed (in very bad shape) from 11.08 to 16.08. I put upfront a deposit of 1000 aed and was NOT returned to me. I have been calling the 3 mobile numbers representing them for the last week and nobody pick the phone. VERY BAD BEHAVIOR STEALING FROM CLIENTS !

ADVANTAGESDISADVANTAGES

Criminal Disappointing Dishonest Fake Fraudulent Incompetent Messy Misleading Scam Terrible Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented


13-09-2022

Chriss
  United Arab Emirates

Run away from this name

This is the worst car rental experience I have had with these people. Dont trust the positive reviews here.

I rented a car from them and when I was involved in an accident I realized their car did not have valid insurance. I called the qnd the police called them they dis not pick up their phones but came to collect payment from me after 2 weeks after I reported the incident on watsapp.

I had a problem with A/C and I sent a message but they did not reappnd. The next message I received from them was about payment. So unprofessional

If you want a cheaper rate but poor service then go to them. This company does not deserve even 1 star.

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Disappointing Dishonest Horrible Incompetent Messy Miserable Misleading Ridiculous Rude Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented Nasty


07-09-2022

Arkoud
  Netherlands

Zijn oplichters

Betalen borg van 500€ niet terug PAS OP

ADVANTAGESDISADVANTAGES

Criminal










30-07-2022

Arjun Karunakaran
  India

Forget your deposit amount

Very bad service, I have been trying to get my refund back for 6 months. They are simply avoiding my calls. They are scam.

ADVANTAGESDISADVANTAGES

Dirty Dishonest Fraudulent Rude Scam Unprofessional Unreliable Untrustworthy Not Client-oriented


17-06-2022

Waniunit |   Verified
  Bahrain

Good

One of my friends recommended this car rental company, and it was fantastic; they are the best and provide amazing vehicles; they are highly recommended.

ADVANTAGESDISADVANTAGES

Helpful Full Service


25-04-2022

Harriet
  United Arab Emirates

Steer Clear!

First car arrived and after waiting for them to replace bald tyres it promptly broke down, waited a day for a replacement car. 2nd car arrived and the next morning I hadn’t even moved it and it had 2 flat tyres. Waited another day for these to repaired. They would not compensate me with extra days for the days I could not drive the car or had not car.
Tyres had had multiple punctures and some very close to the wall of the tyre. None of the tyres were roadworthy and dated 2018.
Nobody picked up the main landline or answered their mobiles.
Definitely would not recommend.

ADVANTAGESDISADVANTAGES

Dangerous Misleading Unprofessional Not Client-oriented


21-02-2022

Said farooq
  Palestinian Territories (Gaza Strip and West Bank)

Do not rent a car from this almonsef

A very bad manners people in this company,
They don’t know how do we deal with ours customers,
They took the car 4 days ago until now no sign of them ,they are not picking up the phone They don’t reply on WhatsApp ,fraudulent people ,awards ridiculous, nasty nasty,dishonest 😒 ,this is the 4 th day they took the car for maintenance 🙄 they don’t even replace the car while ,so my suggestion is that this company is really really sucks ,gonna make you suffer if you rent a car from these people

ADVANTAGESDISADVANTAGES

Awkward Criminal Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


14-02-2022

Asish Chakraborty
  United Arab Emirates

Al Monsef Rent a Car

By grace of God and my past life karma I was able to get out of this rent a car net .
Received a nasty dirty 0 petrol car which was on 4 wheels.was not smart enough to see review due to urgent requirement of car

Filled in full petrol and the car on first day itself broke down on road 3 times and I reached home by 12 am after sorting this thing .

Cherry on cake was their sales and service representatives Abbas and Rhea . They made all efforts not to respond to client when I was in trouble with the broken car . The service guy who came to fix the car on road even advised that it’s not safe to use .

Well story continues. Asked them for replacement and this was my biggest mistake as they did their best to humiliate customer tell me about the contract and left no stone unturned to speak to customer in such a way that I now feel that instead of opening rent a car they should open up a consultancy on how to trouble customers and take happiness out if their normal struggling life .

Well received a car with increased payment ( Their strategy worked ) and with full tank petrol filled by me .

Wait still continues . Decided to return car and see their reviews. Not to my surprise I found similar people praising the company like me .

After seeing reviews I console myself that my security payment was gone but as I said if you have good karma it will help . Got my refund after 40 days and I am in a position to post this review after receipt of my refund .

As there is no insurance for trauma I think I will have to live with this traumatic experience given my Monsef rent a car . But yes even bad receives works for this company.

So my friends if you have great courage, good karma and able to take some dare in life yes you should try this company once in lifetime and I guarantee you , You will experience real hell on this earth .

I am thankful to Google that they have given so much space where I can share my experience . Hope you enjoyed my experience and learnt something from this .

All the best and be God with you if you still go for this rent a car . I won’t even rent it to take it to heaven or hell .

Whosoever is the owner . Small ( shit )of advise as I know u won’t take it – Customer speaks what that feel about your employees , services and how ur people made that feel – so this is for you as u are responsible for giving painful experience to all of your customers . Few who have given good review I hope they come back again to u as we will be glad if you close ur car shop ( It’s not business it’s something else )

ADVANTAGESDISADVANTAGES

Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


10-02-2022

Austin |   Verified
  United Arab Emirates

Best

One of my friends suggested this car rental company and it was great they are the best and offers amazing vehicles, they are recommendable.

ADVANTAGESDISADVANTAGES

Advisable Amazing


08-02-2022

Santiago Vandepitte
  Belgium

Car rental

They do not pay you back your rental deposit. Once you start contacting the police and tell them, they will.
Absolute criminals.
Its the second time im posting a review on them, in the hope i can prevent atleast 1 person to get scammed

ADVANTAGESDISADVANTAGES

Criminal


29-01-2022

Linnea |   Verified
  United Arab Emirates

Good experience!

I had a good experience with this company. I rented a car from them once. The car was perfect and its quality was amazing. No doubt, the price of the car was expensive, but overall, the experience was pretty good.

ADVANTAGESDISADVANTAGES

Credible Reliable

Expensive


07-11-2021

Ahmad
  Jordan

Changed the car last minute and bad smell

The worst service I ever had! I asked for a car and when I went to get it they said it was already rented, we agreed on getting the available car at the moment for a couple of days and will replace it after but they did not! the car I took had a really bad smell and the general condition of the car is bad, I asked for replacement and they keep ignoring my requests!! Not recommended at allll

ADVANTAGESDISADVANTAGES

Dirty Disappointing Incompetent Unprofessional Unreliable Not Client-oriented


20-10-2021

Flaco
  France

Total scam

Terrible, terrible service.

Crooks

ADVANTAGESDISADVANTAGES

Criminal Dangerous Dirty Disappointing Dishonest Fraudulent Horrible Inattentive Incompetent Miserable Misleading Rude Terrible Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Repulsive


11-10-2021

Maria
  Austria

Criminal car rent with doesn’t return deposit

The worst service ever. Still didn’t return the deposit. They are changing WhatsApp numbers constantly and do not reply. Level of a high-corrupted country. Hey, Dubai police, take action.

ADVANTAGESDISADVANTAGES

Criminal Dirty Disappointing Fraudulent Miserable


01-10-2021

Corazon |   Verified
  United Arab Emirates

Credible!

I contacted the customer service team as I wanted to know more information about the prices of the cars provided for rent by this company. They were very helpful as they provided me with the information needed. I just found out that the prices of the cars are expensive!

ADVANTAGESDISADVANTAGES

Credible Decent

Expensive


16-09-2021

Sami Mikawi
  United Arab Emirates

Not Recommanded

never answering your calls after you return your car and never give your deposit back

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Miserable


14-09-2021

Sami Mikawi
  United Arab Emirates

Not Recommanded

never answering your calls after you return your car and never give your deposit back

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Miserable


14-09-2021

Khalid Mosaly
  United Arab Emirates

not recommended

worst rental company ever not recommended to anyone

ADVANTAGESDISADVANTAGES

Disappointing Fraudulent Horrible


14-09-2021

Sami Mikaoui
  United Arab Emirates

unprofessional

they only call when they need money and send you the guy immediatly to collect the money but when reach to get your deposit back they stop answering your calls and ignore you not only the sales , Kishan account manager never answer never take responsibilities , never recommanded this rental company

ADVANTAGESDISADVANTAGES

Horrible Miserable


14-09-2021

Sami Mikawi
  United Arab Emirates

stole my refund

never answer calls and never give your deposit back

ADVANTAGESDISADVANTAGES

Fraudulent


14-09-2021

Oussama
  United Arab Emirates

stole my refund

they will steal your refund and never answer your calls

ADVANTAGESDISADVANTAGES

Fraudulent


14-09-2021

Jack Khoury
  United Arab Emirates

refund never give back

Fraud will took your refund and never give it back

ADVANTAGESDISADVANTAGES

Fraudulent


14-09-2021

Xavier |   Verified
  United Arab Emirates

Satisfied

I have rented a car from them and my experience with them was good, as their vehicles are perfect, clean and well maintained.

ADVANTAGESDISADVANTAGES

Perfect Clean


18-08-2021

Jonah |   Verified
  United Arab Emirates

Great

I have rented a car from this company, their prices are really good, which I really liked it, and the vehicle I have rented was the best and the staffs are welcoming and great.

ADVANTAGESDISADVANTAGES

Perfect Affordable


11-05-2021

Sheiling |   Verified
  United Arab Emirates

Flexible options

This car rental company was a recommendation from one of my friends. I contacted their team in order to know more about the prices. They were very helpful and told me about their affordable prices along with the flexible options regarding car leasing. I took one of them and I’m totally satisfied with the experience.

ADVANTAGESDISADVANTAGES

Optimal Reliable


05-05-2021

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