Nojwa   Canada

ZERO STARS

Their app gives a notification of transaction/transfer failed but ends up taking the money anyways. You call and ask for it to be fixed, they tell you they cant return the money even if it was their fault. You request for a call back and noone calls back. You ask for a manager and they are NEVER there and will call you back but NEVER call back. TERRIBLE SERVICE when you need anything.

01-06-2025

Asra   India

worst digital bank

I opened digital bank account saying no min balance, they are charging 21dhs each month for min bal fees, i cannot transfer funds to my other account in uae, nor i cannot pay any utility bill. from 1may 2025 they increase min bal to 5000dhs without any information,

19-04-2025

Jose   United Arab Emirates

Customer Service – TouchPoints

We are extremely disappointed with our the banking experience with Al Hilal. The level of customer service is unacceptable, there has been 0 feedback or updates despite repeated assurances.

The issue pertains to TouchPoints that were deducted even though the transaction failed. Despite multiple follow-ups via chat support and call centers, no one has provided any real assistance. It has now been almost a month, and yet there is still no clear update or resolution.

17-02-2025

jaswant singh Sandhu   United Arab Emirates

Poor Service Experience with Al Hilal Bank

I hope this email finds you well. I am writing to share my disappointing experience as a customer of Al Hilal Bank over the past two years.

On 04/01/2025, I applied for a No Liabilities Certificate and have yet to receive it. Despite my repeated follow-ups, I have only been met with inconsistent responses and unfulfilled promises. Each time I call, I am assured that the process will be expedited, only to discover later that no progress has been made.

This morning, 17/01/2025, at 10:00 AM, I was informed by a customer service agent that the certificate had been issued and sent to my email address ([email protected]). However, after thoroughly checking my email (including spam and junk folders), I found no such email. When I followed up at 11:43 AM, I was told the letter was still under process.

This lack of transparency and mismanagement is not the first issue I have faced. Such experiences have consistently eroded my trust in the bank’s services, making it clear that customer satisfaction is not a priority.

I request immediate action to issue and deliver my No Liabilities Certificate without further delays. Please provide me with a clear timeline and ensure the document is sent to my registered email address promptly.

I hope this matter can be resolved swiftly to avoid further inconvenience.

Sincerely,

17-01-2025

ESRA   United Arab Emirates

REVIEW

I CALLED AL HILAL BANK AND WAITED FOR 10 MIN NO ONE ANSWER MY CALL VERY BAD EXPERIENCE.

27-12-2024

Alexander   United Arab Emirates

Worst bank

They Blocked my account, closed my wakala before maturity without my aggrement and without letting me know, paid less on it, and make me take their cheque instead of letting me transfer my money to another bank

26-11-2024

Mohammad Mizanur Rahman   Bangladesh

Scam

I lost 5500.dirham from scammers here from this so careful don’t open this account in this bank.

10-11-2024

Juliya   United Arab Emirates

Worst bank service

Worst bank ever. Since the day opened the account having issues with this bank.will call customer care and checking old call history and it continues even now.

First they said account is zero balance account and no need to keep any mini balance in the account. And suddenlt my account deducted with fall below charges and they called and informed that i need to keep mini balance. And after the whole fight they refunded and i kept mini balance and even after that also they deducting the charges.
—No proper communication
— staff is informing to close the account each and every time when i call. If nobody need to take the account in bank pls keep it aside.
— changing the policy without informing

09-08-2024

S.p   United Arab Emirates

Online remittance

I made an international remittance a day before and now they say it will take more than 5 working days to reach the benef.
A normal bank would do that in minutes.
Even after charging an extra transfer fees they say it would be delayed.
No CSE to give a hand to resolve any of my issues.

05-08-2024

Asma Shaffat   Pakistan

Saving account

Thos bank supposed to deduct 10 AED from my saving accounts but they keep deducting 21 AED for continuous three months and I kept asking to refund me but no they didn’t do anything about it. They supoose to be Islamic bank following Islamic values and keeping their words but not lying to people like this.

08-06-2024

Khadija   United Arab Emirates

Thanks to Mr.Mohamed Yousuf from Retention

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Mr. Mohamed Yousef from the retention team. His patience, politeness, and dedication truly stood out, even when faced with challenging circumstances.

Mr. Yousef’s commitment to excellence reflects positively on the bank organization, and I believe that exceptional professionals like him make a significant impact. I wish him continued success in his career and hope that others in the banking industry follow his exemplary standards.

02-06-2024

Muzaif   India

Bad service

I want to tell the experience I faced through halaal bank actually my account got blocked and I have credit in it I cheated on the app called them as well and it’s been a week there is no response and am just sitting blank here such a bad experience no response so irresponsible they are I have called 100 plus times but no any changes and it’s lyk I have credit and am unable to use just because of their shitty service so so bad experience so disappointed by this band I will never recommend u guys to open a hillal bank account I did a mistake u guys don’t do it thanks

01-05-2024

HEART   United Arab Emirates

MY ACCOUNT BLOCK WITH RECAL REQUEST

SINCE ONE WEEK MY ONE ISSUE NOT RESOLVING I AGRREE TO BANK RETURN 160 DIRHAM WHO SEND SO RE ACTIVATE MY ACCOUNT, BUT THEY BLOCK MY ACCOUNT WITHOUT NOTIFY ME OR INFORM ME THEN I GO BANK BANK MANAGER NOT ABLSE HELP ME II NOT RECOMMEND THIS BANK CAUSE IF U CUSTOMER THEN IF YOU HAVE ANY ISSUES TAKE LONG LONG TIME U WILL CRY

26-04-2024

Muhammad Farhan   United Arab Emirates

Keep lying and fake

Almost a month I open account with Al Halal bank through app none of the information mentioned on app. If you have problem only chat team can respond but full of lair none of them give right information to customers. They requested nothing more can do if you ask management they only for there sleeping none on them have time to call customers because they are more important than customers. Sale team you need to follow up they don’t have time to call you none of right information in app all fraud. Please don’t waste your time to open account with them scammers.

28-03-2024

Abdulla   United Arab Emirates

Worst bank ever

Worst bank ever

25-03-2024

Aya   United Arab Emirates

Fraud/Scam

Last 9th of March 2024 I just received a message that they debited on me for 420aed without asking any OTP. I called them immediately and they just told me to send a dispute form to them and they will investigate but until now I did not receive any update from them it’s already 5days. Everyday I’m sending message sometimes I called them but still same no update at all even in email. I hope that they will resolve my issue as soon as possible I need my money back ASAP.

13-03-2024

shahbaz haider   United Arab Emirates

This is the worst bank in the world

My Al hilal bank account has been restricted for over 4 months for no apparent reason. I still have almost a 100 thousand aed in my account but i have no access to it. I have been calling customer care everyday to have the hold removed but till date there’s been no response. This has to be the worst bank experience i have ever faced

27-12-2023

Meriza   United Arab Emirates

Scammer

Very bad digital app, Do not put money on this , it will suddenly cannot verify your face and your number and they will tell you there is no other way to get back your money. This is a scam.

05-10-2023

Nat   United Arab Emirates

Never returned my money

The bank took a holding deposit from a merchant 2 months ago and have never returned it no one is responding to my emails I’m constantly told on the phone someone will respond it’s appalling do not use this bank.

12-07-2023

Mari   United Arab Emirates

Fraud

This 1 star is not even worthy to be given. May 16th my account has been scammed and reported fraud. That scammer took my money and guess what? Nobody bothered to update me what is going on. The best thing is, that fraudster simply changed my mobile number online! YES PEOPLE. THEY CAN CHANGE YOUR MOBILE NUMBER JUST LIKE THAT. And VIOLA! Somebody else will take over your account. This is not a safe bank. I thought it was 2 years ago. Now, as a victim of fraud, and yet nobody from this bank bothered to call? No. It’s not safe. Never been safe. First case was March and they are asking me for a charge to raise a complain. The amount is not more than 300aed so I let it pass. But when this happened on May??? I guess this bank is a frequent to Fraudsters since it’s easy to access. And since they don’t take actions on small amount of scam or fraud, so does huge amount. Beware of these PEOPLE. This bank is not recommendable. It’s not reliable. Not safe. Overall rating = USELESS.

24-05-2023

Safiq Shaikh   United Arab Emirates

Digital bank

Amazing Bank, Super Quick Digital App

24-04-2023

princess sabando   Philippines

Card blocking

I am so disappointed with this al hilal digital i’ve been asking for updates in almost 2 months for them to unblock my card but nothing is happening.

28-03-2023

Sulthan Farook.   India

Very bad response

Dear All, my opinion please don’t open this bank account.
I open account last few months back, its fine that time suddenly my card was not working for any ATM branches and online purchases also, I try to call customer care no one is pick. If some one pick the call and no proper response, and I visit Al Barsha Branch in Al Barsha Mall they also check my original Emirates I’D and Passport copy for verification and they problem solved he said, but still I have issues I don’t know why, so please fresher don’t open this account my opinion, Still I have lot Issues in this bank account :( .

0523125922

16-01-2023

Yasmin   United Arab Emirates

Customer service representative Ahad

Hilal bank customer service agent Ahad was horrible. He does not know how to talk and how to assist customers. He desperately needs training

13-01-2023

Mohamed   Cameroon

Very bad

Very bad customer service

04-01-2023

sivarathan   Sri Lanka

Unprofessional

The responses are unprofessional, and the bank system is not good enough to add to the current market facilities. Customer service responses do not fully meet customer requirements and are poor solutions for those expecting professional services in accordance with market standards. 

26-12-2022

Sarah   United Arab Emirates

Unprofessional Customer Service

I open my account previously like more than 1 year ago. I don`t have any issue before until, they upgrade my account into Al hilal digital and 5 days ago I encountered a lost of money in my account. I called their customer service, looking forward to solve my concern, but apparently to no avail. and every time I spoke to one of their customer service personnel they all have the same answer. ” I send email to digital team, and they will call you back some say in 15-30 minutes”. I keep on waiting but nobody is returning my call, nor sending me an email or SMS, I always the one calling and following up my issue. This is so disappointing, how can I trust this bank if this is the case.

21-11-2022

hd   India

Extreme delay to get loan

I would like to highlight the irresponsibility of the staff in this bank. Also experienced bad customer services in Al Hilal bank. I applied for personal loan 2 months ago. I submitted all the documents which they required in time. But still they didn’t process. While calling they are giving silly reasons. Also not even start a single step of the process. I am living in UAE past 14 years I never get this kind of worst experience. I waited for their response long time because of their irresponsibly all my plans become upside down.

04-11-2022

Anna   Philippines

Very bad customer service

No matter how many times u request for a call back, no one calls! And transfer is very expensive and no dirhams currency in their mobile app.

13-10-2022

srinivas   India

account open

I have opened Al hilal bank account through online digital app on 30 august 2022. and till now its showing as your account under verification. I don’t know the reason for opening account delay and contacted many customer care executives but no use at all. this is like Unprofessional, wasting time to choose this bank.

12-09-2022

Ivan Richard Sekizivu   United Arab Emirates

Login In Issues

I recently lost my phone and the registered number, I called, emailed, chat with the bank but this the most extreme incompetent customer service I have ever gotten in my life. I repeatedly to these people i dont have access to my old number and want to update to a new number so I could use the app and all their unprofessional response was you need to get the old number. How on earth can a bank deny its customer to update their contact information that even the shittiest of apps can do? The customer service agents are soo rude there 2 of them hung up my calls. For the years I have been in UAE this bank is the worst I have ever gotten service from. If I have no access to my bank online then its not worth having the service. You do not even deserve a 1 star you need a negative star. Borrow a leaf and copy from other banks, email, phone number logins are vital. Its disappointing that from a customer service agent to a manager no one has an idea of how a customer can change just a mere phone number, now that is 1140% incompetence

03-08-2022

Samreen |   Verified   United Arab Emirates

Delightful

This financial institution is wonderful! The personnel is very professional, and the services they provide are outstanding.

23-05-2022

Sana |   Verified   United Arab Emirates

Good

This bank is absolutely perfect! The staff is extremely professional, and the services they provide are excellent.

30-04-2022

Noar |   Verified   United Arab Emirates

Perfect!

This bank is extremely perfect! The staff is so professional and the services provided by them are great.

14-04-2022

Dinni |   Verified   United Arab Emirates

Exquisite

My account was opened in just two days by the staff at this bank! That was just incredible! The team was really thorough, attentive, and accommodating.

09-02-2022

George |   Verified   United Arab Emirates

Satisfying

My account was opened in just two days by the staff at this bank! That was just incredible! The team was really thorough, attentive, and accommodating.

03-02-2022

Allyn |   Verified   United Arab Emirates

Quick service

The team working at this bank opened my account within two days only! Which was really unbelievable! The team was so detailed, attentive, and really very helpful.

21-04-2021