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Customer Experience

Customer Experience

1,104 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Efficient Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Robust Safe Satisfying Smart Solid Stable Sustainable Trustworthy Unique Professional Clean Well-located Affordable Full Service Decent Client-oriented Tasty
Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

54%

Great

10%

Average

2%

Poor

0%

Bad

33%

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Description

Al Ghandi Auto is the official dealer for General Motors. We have been the GMC dealer for over 25 years and Chevrolet dealer since 2008, in Dubai & Northern Emirates and Cadillac dealer from 2019 for all the Emirates in the UAE. We have a wealth of knowledge and expertise in both vehicle sales and service giving you a happy General Motors Vehicles ownership experience.

Our Vision:

Our vision is to be the premier provider of automotive products and related services across the UAE. We will earn our customers, suppliers and shareholders satisfaction and confidence through continuous improvement, driven by the integrity, teamwork, and innovation of our employees.

Our Mission:

With one vision, Al Ghandi Auto is dedicated to selling world-class products and outstanding services that provide exceptional value to our customers. Our employees and business partners share in our success and our shareholders enjoy sustained superior returns on their investment.

Products and Services
  • Chevrolet
  • GMC
  • Cadillac

 

Contact Details
  • http://www.alghandi.com/
  • +97142310800
  • [email protected]
  • Near Dubai Garden Center Sheikh Zayed Road Al Quoz Industrial Area 3 Dubai United Arab Emirates
  • Al Quoz Industrial Area 3
  • Dubai (UAE)
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Reviews

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Latest Reviews
Santiago
  United States

⚠️Think Before You Invest

After falling victim to an online investment scam, I lost all my funds and felt completely stuck. I tried different ways to recover my money but didn’t get any real results. Eventually, I was introduced to a recovery team led by Mrs. Melissa Gilbert. They approached my case professionally, kept me informed throughout the process, and worked diligently to track and recover my funds. Within a short time, I was able to regain access to my assets, which was a huge relief after such a stressful experience. I truly appreciate their effort and support. If you’re dealing with a similar situation, seeking trusted and legitimate help can make a difference. CONTACT Email:::[email protected] WhatsApp::::+44 778 227 6032

ADVANTAGESDISADVANTAGES

Disappointing


25-04-2026

Ben
  United Kingdom

Great Service

Thanks for the continual great service. Always helpful and supportive

ADVANTAGESDISADVANTAGES

Amazing


09-12-2025

Ghazi
  United Arab Emirates

Al Ghandi Ras Alkhor

We have been Al Ghandi Ras Alkhor customer for over 10 Years and the service they give is simply fantastic. Mr. Alfredo Orbiso has been our service provider and he has always given us the best advice and the best service. Always on time and accurate.

ADVANTAGESDISADVANTAGES

Efficient Excellent Reliable


30-06-2025

Muhammad adnan
  United Arab Emirates

Car service

Hy the amazing team hard working All syed naseer szr branch dubai.
I would give this guy 5stars ..

ADVANTAGESDISADVANTAGES

Amazing


02-06-2025

Liv
  United Arab Emirates

Worst support

I am having really hard time with al ghandi when is comes to renewing my service and warrantee contract even if i called the call center they will say the team will call you and they do not call. I sent several emails with no answer, i am surprised that this is coming from w as known as a decent company

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Misleading Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented




13-05-2025

Alaa sayed
  United Arab Emirates

SZR service centre

My cat start showing the sign the parking break needs maintenance, then engine sign and they’re insisting this is a battery issue , so I let them change the battery and after I took my car one day same start to happen again, the AC still not working and temperature

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Rude








29-12-2024

Imtiyaz Ansari
  United Arab Emirates

Poor Customer Relationship Management and Extremely Unprofessional Approach

Extremely Disappointed with Service at Al Ghandi Service Center, Ras Al Khor

I am writing this review with a heavy heart and immense disappointment. My recent experience at the Al Ghandi Service Center in Ras Al Khor, particularly with the technical supervisor, Ali, has been nothing short of frustrating. Ali’s approach was extremely unprofessional and rude, displaying a shocking lack of respect and accountability in addressing my concerns regarding my Tahoe.

Despite multiple attempts to get a clear response on the delivery date for my vehicle, Ali has failed to provide any updates, and his casual attitude towards the issues I raised is unacceptable. I have made several calls requesting a callback, but none of them have been returned, which speaks volumes about the diminishing customer service standards.

Having been a loyal customer for over two decades, I’ve always trusted this service center for their professionalism and commitment. However, my recent experience suggests that the sense of ownership and pride that once defined this center has been lost. The unprofessionalism and lack of responsiveness are a stark departure from the standards I’ve come to expect from Al Ghandi.

I sincerely hope that the management takes this feedback seriously and addresses these issues. The direction this service center is heading in is deeply concerning, and I urge the team to revisit the values that made it a trusted name for so many years.

I hope Chevrolet Arabia also takes note and revisits the business strategy.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unpleasant Unprofessional Not Client-oriented


20-11-2024

Vijay Kumar D’sa
  India

Service

Great Service Advisor Mr.Alfredo. I feel that my car is safe with a genuine gentleman.

ADVANTAGESDISADVANTAGES

Excellent


25-07-2024

Dr Sami Alhashimi
  United Arab Emirates

Delayed service

I don’t know how singh a company is allowed to function in Dubai , a strong warning from my side to buy or get any of this company cars

They are keeping my car hostage with them since April 2024 , Chevy traverse 2023 RS line –
Unable to finish the fixing and finalize the part :

– brand new cars part not available
– not accurate and lake of professionalism as they are unable to finish the work since 3 month now
– if you have a single car , the one from them you need to be careful as you might loose it to them for a long time which will create a major transportation issue to you mainly if you don’t have another car
They are anything but honest

I will sell my traverse even for a cheap price the moment I get it from them – which is still by the way Unkown –

Japanese and German cars are the best in everything
Even Chinese , but don’t come close to these cars

I have filed a complaint in economy department already

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Inattentive Unprofessional Untrustworthy Indecent Not Client-oriented



19-07-2024

Streak
  United Arab Emirates

Overall Service

Defective unit
Wont fix
Delays everything

ADVANTAGESDISADVANTAGES

Incompetent Terrible


30-06-2024

Joby
  United Arab Emirates

Battery

Very bad customer service worse experience ever they were so rude and declined the service they could Atleast check the car I came after the car was not starting and when I came here they declined me

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Ridiculous Terrible


04-05-2024

Chris
  United Arab Emirates

Warranty

I have bought an Escalade. Since the beginning the Navigation is not updated and a USB plug is not working and the wireless charger isn’t working and the cup-holder is damaged. The car was bought in October and since then we are trying to get it fixed. On March 27th we had a second appointment to fix it under warranty in one day. Now after three working days yhey only fixed the cup-holder and made a motor wash and a service which I have to pay. The rest they didn’t fix and they will need longer time. Service is horrible and they are only trying to sell services instead of satisfying the customer – even on Premium cars like Escalades

ADVANTAGESDISADVANTAGES

Well-located

Dishonest


29-03-2024

Jamsheer
  United Arab Emirates

Service review

I had very good experience while servicing our gmc,
Mr imtiaz is very good helpful person

ADVANTAGESDISADVANTAGES

Amazing


03-03-2024

Cholan Nadeer
  India

GMC yukon first 10K service

Overall experience was good

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Clean Decent Client-oriented


06-02-2024

Khalid Mehmood
  Pakistan

Great workplace & interaction with staff & customers.

Great place & great people to work/interact with.

ADVANTAGESDISADVANTAGES

Convenient Cooperative Impressive Reliable Satisfying Professional Well-located Affordable


03-02-2024

Hani
  Algeria

Professional experience

It’s nice

ADVANTAGESDISADVANTAGES

Advisable


03-02-2024

Walid Elazizi
  United Arab Emirates

Good customer service

Always available when asking help , I mean Mr. Ali who works with technical team , this man changed my experience to best ever after meeting him there ( ras al khor branch), and if need more to support ask for Ms. Nohan, she is so helpful and supportive.

ADVANTAGESDISADVANTAGES

Advisable


03-02-2024

Nikki Ver
  Philippines

Service team

Technicians are very professionals knowledgeable on their jobs.

ADVANTAGESDISADVANTAGES

Competent Efficient Excellent Knowledgeable Trustworthy


03-02-2024

Ahmed Yousef
  United Arab Emirates

Great experience

I would like to express my sincere thanks to Al ghandi management their caring of customer expectations always I’m geting support from the management and their valuable teams. Suggesting everyone to visit the Al ghandi group you will love it and I’m sure they will fullfil your expectations.

ADVANTAGESDISADVANTAGES

Advisable Amazing Cooperative Excellent Helpful Clean Affordable


03-02-2024

Sultan Ibraheem
  United Arab Emirates

My experience with al ghandi group

With al ghandi team exceeded my expectations with their impeccable service. The skilled technicians showcased expertise in diagnosing and resolving issues efficiently. The facility is well-equipped, providing a seamless experience. Their commitment to customer satisfaction was evident, making it a go-to choice for automotive needs, and I would give a special thanks to abu dhabi service team and Manger Abdul Jabbar for being very helpful and cooperative.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Delightful Clean Affordable Decent Client-oriented


03-02-2024

Alma
  United States

quick service

very professional

ADVANTAGESDISADVANTAGES

Affordable


03-02-2024

Adnan
  India

Amazing customer service

Best location , customer service very friendly and price are very reasonable. Would recommend to do service at Ras.Al khor service center

ADVANTAGESDISADVANTAGES

Advisable Amazing Convenient Cooperative Excellent Fantastic Fast Friendly Honest Impressive Inexpensive Knowledgeable Outstanding Perfect Reliable Respectable Satisfying Trustworthy Professional Well-located Affordable Full Service Client-oriented


03-02-2024

Elian Mdawr
  Germany

Cars

I had a great experince regarding advice and consultation.

ADVANTAGESDISADVANTAGES

Amazing


02-02-2024

Mohamed Menessy
  United States

Amazing service

Amazing service. Trustworthy service teams and collaborative manager (Hasan Amer). Time oriented and reasonable

ADVANTAGESDISADVANTAGES

Advisable Amazing Competent Convenient Cooperative Credible Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Satisfying Smart Trustworthy Professional Clean Affordable Full Service Client-oriented


02-02-2024

ARDH AL FALAH AUTO SPARE PARTS
  United Arab Emirates

Reliable and Great Customer service

Really helpful sale team, Perfect and exceptional service with impeccable timing, particularly with the help of Zawar Ahmed, who is highly professional and adept at resolving any issues., he is super helpful and very kind in communication, i strongly recommend Al Ghandi and i truly strongly recommend dealing with Zawar Ahmed and I’m certain that i will buy all my parts from here from now on. Best Genuine part supplier in Dubai.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Trustworthy Professional


30-01-2024

ARDH AL FALAH AUTO SPARE PARTS
  United Arab Emirates

Reliable and Great Customer service

Really helpful sale team, Perfect and exceptional service with impeccable timing, particularly with the help of Zawar Ahmed, who is highly professional and adept at resolving any issues., he is super helpful and very kind in communication, i strongly recommend Al Ghandi and i truly strongly recommend dealing with Zawar Ahmed and I’m certain that i will buy all my parts from here from now on. Best Genuine part supplier in Dubai.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Trustworthy Professional


30-01-2024

Abdul Malick
  United Arab Emirates

Excellent Service

Mr. Zawar is reliable, honest & operates with Intergrity.
I recommend Mr. Zawar to anyone who is looking for some great services
Mr. Zawar always takes the time to answer any questions –
I may have & provides me with all the options available.
KEEP UP THE GOOD WORK

ADVANTAGESDISADVANTAGES

Attentive Cooperative Efficient Excellent Trustworthy Professional


30-01-2024

Kapish Kohli
  India

Very well organized firm and staff

Would like to recommend and commend Mr. Zawar and his expertise on helping out sorting parts on daily basis for my personal and business use. His knowledge is way above the competitors and 10/10

ADVANTAGESDISADVANTAGES

Competent Cooperative Credible Excellent Fast Knowledgeable Professional


30-01-2024

Ibrahim
  United Kingdom

repair

good repair here and good price, nice people too

ADVANTAGESDISADVANTAGES

Attentive


26-01-2024

TARIF
  United Arab Emirates

Car options

I bought GMC car a year ago. I asked each one in the service department raw al Khoir on how to use the rear DVD player if I have I phone. All of the GMC staff zero knowledge and twice I got call from Al Ghandi to ask me about my feedback. And none of any staff get back to me. My question how an American car and I can’t play anything on I phone. And why no one can help. The only one come to show me asked to buy device on Amazon cost almost 100$ and he told me you have to program it and he said he can’t do it !!!!!!’ This unaccountable please don’t sell any car before u inform the client u have to have android phone. Really disappointed

ADVANTAGESDISADVANTAGES


23-01-2024

Helal
  United Kingdom

Service

Amazing work and always go back, i have only been impressed by them and like there ways. Keep it up Al Ghandi

ADVANTAGESDISADVANTAGES

Amazing

Badly-located


18-01-2024

J. Mariano
  Philippines

ONLINE BOOKING REFUND

Sep 16 when i boooked a car online.
Sep 19, i told the agent that i need to cancel and therefore need refund.

They said.. it will be processed 15-20 days.

It is already a month and i haven’t received my refund.

when i called them, they said, the agent processed the refund only last Oct. 8, 2023 which i havent received till now.

Very disappointing and dishonest.

ADVANTAGESDISADVANTAGES

Clean

Disappointing Dishonest Inattentive Misleading Unprofessional Untrustworthy


15-10-2023

KGM
  United Arab Emirates

Do not buy a car here

Brand new car has needed to go in for (electrical) repairs 4 times since purchase.

No taxi service provided unless you’re prepared to wait hours for ‘roadside assistance’.

Poor service. Do not buy from here

ADVANTAGESDISADVANTAGES

Disappointing Unfavorable Unreliable Not Client-oriented


05-09-2023

Abhishek Sharma
  United Arab Emirates

Service response

I given my car on Wednesday which has run on 17700 KM and under warranty.
No body is ready to attend complaint . When I call 3 times than call center responded .
That also to say me that car will be checked on Sunday .
Imagine I given car on Wednesday & it will be checked on Sunday . That also for the car which is under warranty.
Service personal on phone were so rude that I have done mistake by buying Chevrolet car
Never suggest any one to buy car from Al Ghandhi auto .

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Indecent


17-08-2023

Joyji
  India

No customer service oriented, dont care on customer feedback or complaint

I had few complaints and shared with CRM and no one came back to me to explain the status of my complaint, today also i faced horrible service by Sharjah service center because of i complained on them earlier

ADVANTAGESDISADVANTAGES

Dishonest Horrible Misleading


16-07-2023

Fazle Hussain
  India

Satisfied

I am very much satisfied with work of Mr. Alfredo your representative.
And very much happy with his cooperation.

ADVANTAGESDISADVANTAGES



25-05-2023

Alaa sayed
  United Arab Emirates

Regular Car service

Drove my car for service there , the agent promise to receive my car after finishing the service by 2pm , 2:15 the Agent name Mona called saying the battery need to be replaced with 450 AED that after the 50% discount.
never came back to me, I kept calling her till 4:15 PM no answer.
I have taken a Taxi to the service centre and the surprise was the service centre is closed , my car wasn’t finished even. a manager was there wanted to charge me 850 AED for the battery. finally attached the photos with a dirty car after service

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unreliable Not Client-oriented




02-04-2023

Joseph Comoetente
  United Arab Emirates

Waranty service

One the headlights of my car is busted after 5 months! My house lights works better. Imagine! What surprised me is that I need to pay 150aed because it’s not under waranty??? But what kind of bulb did you put there and why it is now busted? And what kind of waranty do you have.. Don’t do any service! You waranty service sucks!! Can I put zero star?

ADVANTAGESDISADVANTAGES

Disappointing


04-03-2023

Mohammad Ghandour
  Lebanon

Car Service

very thankful to Miss. Mona, technical consultant, in alquoz branch who always provide very efficient performance and prompt professional service and being so supportive, punctual, and decent in all times.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Efficient Excellent


07-11-2022

Agnes Kiss
  United Arab Emirates

Al Ghandi Auto- Chevrolet Captiva LT

We had purchased our second company car in May 2021 from al Ghandi Auto. I one year we needed to hand the car in numerous (over 4) times for part replacement where replacement car has not been provided. Very disappointing customer service and quality. Will not purchase from Al Ghandi again.

ADVANTAGESDISADVANTAGES

Disappointing


27-09-2022

Rose |   Verified
  United Arab Emirates

Really good

The vehicles offered by this company are outstanding. Their pricing are reasonable, and the staff is highly knowledgable and helpful!

ADVANTAGESDISADVANTAGES

Helpful Clean


30-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

This company’s vehicles are fantastic. Their prices are reasonable, and the staff is extremely helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Amazing Optimal


30-04-2022

Abel |   Verified
  United Arab Emirates

Good

They have a good collection of vehicles, staffs were attentive and delivered satisfying customer care services.

ADVANTAGESDISADVANTAGES

Attentive Satisfying


09-02-2022

Gangol |   Verified
  United Arab Emirates

Inexpensive cars

The cars provided by this company are amazing. Their prices are inexpensive and the team there was so helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Helpful Inexpensive Knowledgeable


29-12-2021

Dimitris |   Verified
  United Arab Emirates

Good!

My experience at this company was good. The services provided by them are great and their prices are reliable. Doubtless, their location is not convenient but overall, the experience was good!

ADVANTAGESDISADVANTAGES

Credible Reliable

Badly-located


21-10-2021

Miller |   Verified
  United Arab Emirates

Amazing

The collection they have is really amazing, I like it, their customer service was completely satisfying but their prices are up, the rest all perfect.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


16-08-2021

Jeremy |   Verified
  United Arab Emirates

Credible

I have bought accessories from them, my experience with them was great they have provided me the superb accessories which I was looking for but their prices were high and the location was not convenient, no doubt they are a reliable company.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Badly-located Expensive


27-05-2021

Sullivan |   Verified
  United Arab Emirates

Satisfied

They were helpful throughout the whole process. They are quick to reply and answer your questions. Staffs were knowledgeable and guide you well.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


24-04-2021

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Reviews
Santiago
  United States

⚠️Think Before You Invest

After falling victim to an online investment scam, I lost all my funds and felt completely stuck. I tried different ways to recover my money but didn’t get any real results. Eventually, I was introduced to a recovery team led by Mrs. Melissa Gilbert. They approached my case professionally, kept me informed throughout the process, and worked diligently to track and recover my funds. Within a short time, I was able to regain access to my assets, which was a huge relief after such a stressful experience. I truly appreciate their effort and support. If you’re dealing with a similar situation, seeking trusted and legitimate help can make a difference. CONTACT Email:::[email protected] WhatsApp::::+44 778 227 6032

ADVANTAGESDISADVANTAGES

Disappointing


25-04-2026

Ben
  United Kingdom

Great Service

Thanks for the continual great service. Always helpful and supportive

ADVANTAGESDISADVANTAGES

Amazing


09-12-2025

Ghazi
  United Arab Emirates

Al Ghandi Ras Alkhor

We have been Al Ghandi Ras Alkhor customer for over 10 Years and the service they give is simply fantastic. Mr. Alfredo Orbiso has been our service provider and he has always given us the best advice and the best service. Always on time and accurate.

ADVANTAGESDISADVANTAGES

Efficient Excellent Reliable


30-06-2025

Muhammad adnan
  United Arab Emirates

Car service

Hy the amazing team hard working All syed naseer szr branch dubai.
I would give this guy 5stars ..

ADVANTAGESDISADVANTAGES

Amazing


02-06-2025

Liv
  United Arab Emirates

Worst support

I am having really hard time with al ghandi when is comes to renewing my service and warrantee contract even if i called the call center they will say the team will call you and they do not call. I sent several emails with no answer, i am surprised that this is coming from w as known as a decent company

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Misleading Unpleasant Unprofessional Unreliable Untrustworthy Indecent Not Client-oriented




13-05-2025

Alaa sayed
  United Arab Emirates

SZR service centre

My cat start showing the sign the parking break needs maintenance, then engine sign and they’re insisting this is a battery issue , so I let them change the battery and after I took my car one day same start to happen again, the AC still not working and temperature

ADVANTAGESDISADVANTAGES

Dangerous Disappointing Dishonest Rude








29-12-2024

Imtiyaz Ansari
  United Arab Emirates

Poor Customer Relationship Management and Extremely Unprofessional Approach

Extremely Disappointed with Service at Al Ghandi Service Center, Ras Al Khor

I am writing this review with a heavy heart and immense disappointment. My recent experience at the Al Ghandi Service Center in Ras Al Khor, particularly with the technical supervisor, Ali, has been nothing short of frustrating. Ali’s approach was extremely unprofessional and rude, displaying a shocking lack of respect and accountability in addressing my concerns regarding my Tahoe.

Despite multiple attempts to get a clear response on the delivery date for my vehicle, Ali has failed to provide any updates, and his casual attitude towards the issues I raised is unacceptable. I have made several calls requesting a callback, but none of them have been returned, which speaks volumes about the diminishing customer service standards.

Having been a loyal customer for over two decades, I’ve always trusted this service center for their professionalism and commitment. However, my recent experience suggests that the sense of ownership and pride that once defined this center has been lost. The unprofessionalism and lack of responsiveness are a stark departure from the standards I’ve come to expect from Al Ghandi.

I sincerely hope that the management takes this feedback seriously and addresses these issues. The direction this service center is heading in is deeply concerning, and I urge the team to revisit the values that made it a trusted name for so many years.

I hope Chevrolet Arabia also takes note and revisits the business strategy.

ADVANTAGESDISADVANTAGES

Disappointing Rude Unpleasant Unprofessional Not Client-oriented


20-11-2024

Vijay Kumar D’sa
  India

Service

Great Service Advisor Mr.Alfredo. I feel that my car is safe with a genuine gentleman.

ADVANTAGESDISADVANTAGES

Excellent


25-07-2024

Dr Sami Alhashimi
  United Arab Emirates

Delayed service

I don’t know how singh a company is allowed to function in Dubai , a strong warning from my side to buy or get any of this company cars

They are keeping my car hostage with them since April 2024 , Chevy traverse 2023 RS line –
Unable to finish the fixing and finalize the part :

– brand new cars part not available
– not accurate and lake of professionalism as they are unable to finish the work since 3 month now
– if you have a single car , the one from them you need to be careful as you might loose it to them for a long time which will create a major transportation issue to you mainly if you don’t have another car
They are anything but honest

I will sell my traverse even for a cheap price the moment I get it from them – which is still by the way Unkown –

Japanese and German cars are the best in everything
Even Chinese , but don’t come close to these cars

I have filed a complaint in economy department already

ADVANTAGESDISADVANTAGES

Affordable

Disappointing Inattentive Unprofessional Untrustworthy Indecent Not Client-oriented



19-07-2024

Streak
  United Arab Emirates

Overall Service

Defective unit
Wont fix
Delays everything

ADVANTAGESDISADVANTAGES

Incompetent Terrible


30-06-2024

Joby
  United Arab Emirates

Battery

Very bad customer service worse experience ever they were so rude and declined the service they could Atleast check the car I came after the car was not starting and when I came here they declined me

ADVANTAGESDISADVANTAGES

Disappointing Horrible Inattentive Miserable Ridiculous Terrible


04-05-2024

Chris
  United Arab Emirates

Warranty

I have bought an Escalade. Since the beginning the Navigation is not updated and a USB plug is not working and the wireless charger isn’t working and the cup-holder is damaged. The car was bought in October and since then we are trying to get it fixed. On March 27th we had a second appointment to fix it under warranty in one day. Now after three working days yhey only fixed the cup-holder and made a motor wash and a service which I have to pay. The rest they didn’t fix and they will need longer time. Service is horrible and they are only trying to sell services instead of satisfying the customer – even on Premium cars like Escalades

ADVANTAGESDISADVANTAGES

Well-located

Dishonest


29-03-2024

Jamsheer
  United Arab Emirates

Service review

I had very good experience while servicing our gmc,
Mr imtiaz is very good helpful person

ADVANTAGESDISADVANTAGES

Amazing


03-03-2024

Cholan Nadeer
  India

GMC yukon first 10K service

Overall experience was good

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Competent Convenient Cooperative Credible Delightful Clean Decent Client-oriented


06-02-2024

Khalid Mehmood
  Pakistan

Great workplace & interaction with staff & customers.

Great place & great people to work/interact with.

ADVANTAGESDISADVANTAGES

Convenient Cooperative Impressive Reliable Satisfying Professional Well-located Affordable


03-02-2024

Hani
  Algeria

Professional experience

It’s nice

ADVANTAGESDISADVANTAGES

Advisable


03-02-2024

Walid Elazizi
  United Arab Emirates

Good customer service

Always available when asking help , I mean Mr. Ali who works with technical team , this man changed my experience to best ever after meeting him there ( ras al khor branch), and if need more to support ask for Ms. Nohan, she is so helpful and supportive.

ADVANTAGESDISADVANTAGES

Advisable


03-02-2024

Nikki Ver
  Philippines

Service team

Technicians are very professionals knowledgeable on their jobs.

ADVANTAGESDISADVANTAGES

Competent Efficient Excellent Knowledgeable Trustworthy


03-02-2024

Ahmed Yousef
  United Arab Emirates

Great experience

I would like to express my sincere thanks to Al ghandi management their caring of customer expectations always I’m geting support from the management and their valuable teams. Suggesting everyone to visit the Al ghandi group you will love it and I’m sure they will fullfil your expectations.

ADVANTAGESDISADVANTAGES

Advisable Amazing Cooperative Excellent Helpful Clean Affordable


03-02-2024

Sultan Ibraheem
  United Arab Emirates

My experience with al ghandi group

With al ghandi team exceeded my expectations with their impeccable service. The skilled technicians showcased expertise in diagnosing and resolving issues efficiently. The facility is well-equipped, providing a seamless experience. Their commitment to customer satisfaction was evident, making it a go-to choice for automotive needs, and I would give a special thanks to abu dhabi service team and Manger Abdul Jabbar for being very helpful and cooperative.

ADVANTAGESDISADVANTAGES

Advisable Amazing Attentive Convenient Cooperative Delightful Clean Affordable Decent Client-oriented


03-02-2024

Alma
  United States

quick service

very professional

ADVANTAGESDISADVANTAGES

Affordable


03-02-2024

Adnan
  India

Amazing customer service

Best location , customer service very friendly and price are very reasonable. Would recommend to do service at Ras.Al khor service center

ADVANTAGESDISADVANTAGES

Advisable Amazing Convenient Cooperative Excellent Fantastic Fast Friendly Honest Impressive Inexpensive Knowledgeable Outstanding Perfect Reliable Respectable Satisfying Trustworthy Professional Well-located Affordable Full Service Client-oriented


03-02-2024

Elian Mdawr
  Germany

Cars

I had a great experince regarding advice and consultation.

ADVANTAGESDISADVANTAGES

Amazing


02-02-2024

Mohamed Menessy
  United States

Amazing service

Amazing service. Trustworthy service teams and collaborative manager (Hasan Amer). Time oriented and reasonable

ADVANTAGESDISADVANTAGES

Advisable Amazing Competent Convenient Cooperative Credible Excellent Fantastic Fast Friendly Helpful Honest Impressive Inexpensive Knowledgeable Optimal Outstanding Perfect Pleasant Productive Reliable Remarkable Respectable Satisfying Smart Trustworthy Professional Clean Affordable Full Service Client-oriented


02-02-2024

ARDH AL FALAH AUTO SPARE PARTS
  United Arab Emirates

Reliable and Great Customer service

Really helpful sale team, Perfect and exceptional service with impeccable timing, particularly with the help of Zawar Ahmed, who is highly professional and adept at resolving any issues., he is super helpful and very kind in communication, i strongly recommend Al Ghandi and i truly strongly recommend dealing with Zawar Ahmed and I’m certain that i will buy all my parts from here from now on. Best Genuine part supplier in Dubai.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Trustworthy Professional


30-01-2024

ARDH AL FALAH AUTO SPARE PARTS
  United Arab Emirates

Reliable and Great Customer service

Really helpful sale team, Perfect and exceptional service with impeccable timing, particularly with the help of Zawar Ahmed, who is highly professional and adept at resolving any issues., he is super helpful and very kind in communication, i strongly recommend Al Ghandi and i truly strongly recommend dealing with Zawar Ahmed and I’m certain that i will buy all my parts from here from now on. Best Genuine part supplier in Dubai.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Trustworthy Professional


30-01-2024

Abdul Malick
  United Arab Emirates

Excellent Service

Mr. Zawar is reliable, honest & operates with Intergrity.
I recommend Mr. Zawar to anyone who is looking for some great services
Mr. Zawar always takes the time to answer any questions –
I may have & provides me with all the options available.
KEEP UP THE GOOD WORK

ADVANTAGESDISADVANTAGES

Attentive Cooperative Efficient Excellent Trustworthy Professional


30-01-2024

Kapish Kohli
  India

Very well organized firm and staff

Would like to recommend and commend Mr. Zawar and his expertise on helping out sorting parts on daily basis for my personal and business use. His knowledge is way above the competitors and 10/10

ADVANTAGESDISADVANTAGES

Competent Cooperative Credible Excellent Fast Knowledgeable Professional


30-01-2024

Ibrahim
  United Kingdom

repair

good repair here and good price, nice people too

ADVANTAGESDISADVANTAGES

Attentive


26-01-2024

TARIF
  United Arab Emirates

Car options

I bought GMC car a year ago. I asked each one in the service department raw al Khoir on how to use the rear DVD player if I have I phone. All of the GMC staff zero knowledge and twice I got call from Al Ghandi to ask me about my feedback. And none of any staff get back to me. My question how an American car and I can’t play anything on I phone. And why no one can help. The only one come to show me asked to buy device on Amazon cost almost 100$ and he told me you have to program it and he said he can’t do it !!!!!!’ This unaccountable please don’t sell any car before u inform the client u have to have android phone. Really disappointed

ADVANTAGESDISADVANTAGES


23-01-2024

Helal
  United Kingdom

Service

Amazing work and always go back, i have only been impressed by them and like there ways. Keep it up Al Ghandi

ADVANTAGESDISADVANTAGES

Amazing

Badly-located


18-01-2024

J. Mariano
  Philippines

ONLINE BOOKING REFUND

Sep 16 when i boooked a car online.
Sep 19, i told the agent that i need to cancel and therefore need refund.

They said.. it will be processed 15-20 days.

It is already a month and i haven’t received my refund.

when i called them, they said, the agent processed the refund only last Oct. 8, 2023 which i havent received till now.

Very disappointing and dishonest.

ADVANTAGESDISADVANTAGES

Clean

Disappointing Dishonest Inattentive Misleading Unprofessional Untrustworthy


15-10-2023

KGM
  United Arab Emirates

Do not buy a car here

Brand new car has needed to go in for (electrical) repairs 4 times since purchase.

No taxi service provided unless you’re prepared to wait hours for ‘roadside assistance’.

Poor service. Do not buy from here

ADVANTAGESDISADVANTAGES

Disappointing Unfavorable Unreliable Not Client-oriented


05-09-2023

Abhishek Sharma
  United Arab Emirates

Service response

I given my car on Wednesday which has run on 17700 KM and under warranty.
No body is ready to attend complaint . When I call 3 times than call center responded .
That also to say me that car will be checked on Sunday .
Imagine I given car on Wednesday & it will be checked on Sunday . That also for the car which is under warranty.
Service personal on phone were so rude that I have done mistake by buying Chevrolet car
Never suggest any one to buy car from Al Ghandhi auto .

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Horrible Incompetent Indecent


17-08-2023

Joyji
  India

No customer service oriented, dont care on customer feedback or complaint

I had few complaints and shared with CRM and no one came back to me to explain the status of my complaint, today also i faced horrible service by Sharjah service center because of i complained on them earlier

ADVANTAGESDISADVANTAGES

Dishonest Horrible Misleading


16-07-2023

Fazle Hussain
  India

Satisfied

I am very much satisfied with work of Mr. Alfredo your representative.
And very much happy with his cooperation.

ADVANTAGESDISADVANTAGES



25-05-2023

Alaa sayed
  United Arab Emirates

Regular Car service

Drove my car for service there , the agent promise to receive my car after finishing the service by 2pm , 2:15 the Agent name Mona called saying the battery need to be replaced with 450 AED that after the 50% discount.
never came back to me, I kept calling her till 4:15 PM no answer.
I have taken a Taxi to the service centre and the surprise was the service centre is closed , my car wasn’t finished even. a manager was there wanted to charge me 850 AED for the battery. finally attached the photos with a dirty car after service

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unreliable Not Client-oriented




02-04-2023

Joseph Comoetente
  United Arab Emirates

Waranty service

One the headlights of my car is busted after 5 months! My house lights works better. Imagine! What surprised me is that I need to pay 150aed because it’s not under waranty??? But what kind of bulb did you put there and why it is now busted? And what kind of waranty do you have.. Don’t do any service! You waranty service sucks!! Can I put zero star?

ADVANTAGESDISADVANTAGES

Disappointing


04-03-2023

Mohammad Ghandour
  Lebanon

Car Service

very thankful to Miss. Mona, technical consultant, in alquoz branch who always provide very efficient performance and prompt professional service and being so supportive, punctual, and decent in all times.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Efficient Excellent


07-11-2022

Agnes Kiss
  United Arab Emirates

Al Ghandi Auto- Chevrolet Captiva LT

We had purchased our second company car in May 2021 from al Ghandi Auto. I one year we needed to hand the car in numerous (over 4) times for part replacement where replacement car has not been provided. Very disappointing customer service and quality. Will not purchase from Al Ghandi again.

ADVANTAGESDISADVANTAGES

Disappointing


27-09-2022

Rose |   Verified
  United Arab Emirates

Really good

The vehicles offered by this company are outstanding. Their pricing are reasonable, and the staff is highly knowledgable and helpful!

ADVANTAGESDISADVANTAGES

Helpful Clean


30-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

This company’s vehicles are fantastic. Their prices are reasonable, and the staff is extremely helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Amazing Optimal


30-04-2022

Abel |   Verified
  United Arab Emirates

Good

They have a good collection of vehicles, staffs were attentive and delivered satisfying customer care services.

ADVANTAGESDISADVANTAGES

Attentive Satisfying


09-02-2022

Gangol |   Verified
  United Arab Emirates

Inexpensive cars

The cars provided by this company are amazing. Their prices are inexpensive and the team there was so helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Helpful Inexpensive Knowledgeable


29-12-2021

Dimitris |   Verified
  United Arab Emirates

Good!

My experience at this company was good. The services provided by them are great and their prices are reliable. Doubtless, their location is not convenient but overall, the experience was good!

ADVANTAGESDISADVANTAGES

Credible Reliable

Badly-located


21-10-2021

Miller |   Verified
  United Arab Emirates

Amazing

The collection they have is really amazing, I like it, their customer service was completely satisfying but their prices are up, the rest all perfect.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


16-08-2021

Jeremy |   Verified
  United Arab Emirates

Credible

I have bought accessories from them, my experience with them was great they have provided me the superb accessories which I was looking for but their prices were high and the location was not convenient, no doubt they are a reliable company.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Badly-located Expensive


27-05-2021

Sullivan |   Verified
  United Arab Emirates

Satisfied

They were helpful throughout the whole process. They are quick to reply and answer your questions. Staffs were knowledgeable and guide you well.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


24-04-2021

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