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Customer Experience

Customer Experience

299 Reviews   •   Great   •   4/5


ADVANTAGESDISADVANTAGES
Amazing Attentive Convenient Cooperative Credible Efficient Excellent Helpful Inexpensive Knowledgeable Optimal Reliable Satisfying Clean
Badly-located Disappointing Dishonest Incompetent Unreliable Expensive Not Client-oriented

Excellent

38%

Great

31%

Average

8%

Poor

0%

Bad

23%

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Description

Al Ghandi Auto is the official dealer for General Motors. We have been the GMC dealer for over 25 years and Chevrolet dealer since 2008, in Dubai & Northern Emirates and Cadillac dealer from 2019 for all the Emirates in the UAE. We have a wealth of knowledge and expertise in both vehicle sales and service giving you a happy General Motors Vehicles ownership experience.

Our Vision:

Our vision is to be the premier provider of automotive products and related services across the UAE. We will earn our customers, suppliers and shareholders satisfaction and confidence through continuous improvement, driven by the integrity, teamwork, and innovation of our employees.

Our Mission:

With one vision, Al Ghandi Auto is dedicated to selling world-class products and outstanding services that provide exceptional value to our customers. Our employees and business partners share in our success and our shareholders enjoy sustained superior returns on their investment.

Products and Services
  • Chevrolet
  • GMC
  • Cadillac

 

Location

Al Ghandi Auto Service SZR/TS - الكندي للسيارات مركز الصيانة شارع الشيخ زايد - 6A Street - Dubai - United Arab Emirates

Contact Details
  • http://www.alghandi.com/
  • +97142310800
  • [email protected]
  • Near Dubai Garden Center Sheikh Zayed Road Al Quoz Industrial Area 3 Dubai United Arab Emirates
  • Al Quoz Industrial Area 3
  • Dubai (UAE)
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Reviews
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Latest Reviews
Fazle Hussain
  India

Satisfied

I am very much satisfied with work of Mr. Alfredo your representative.
And very much happy with his cooperation.

ADVANTAGESDISADVANTAGES



25-05-2023

Alaa sayed
  United Arab Emirates

Regular Car service

Drove my car for service there , the agent promise to receive my car after finishing the service by 2pm , 2:15 the Agent name Mona called saying the battery need to be replaced with 450 AED that after the 50% discount.
never came back to me, I kept calling her till 4:15 PM no answer.
I have taken a Taxi to the service centre and the surprise was the service centre is closed , my car wasn’t finished even. a manager was there wanted to charge me 850 AED for the battery. finally attached the photos with a dirty car after service

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unreliable Not Client-oriented




02-04-2023

Joseph Comoetente
  United Arab Emirates

Waranty service

One the headlights of my car is busted after 5 months! My house lights works better. Imagine! What surprised me is that I need to pay 150aed because it’s not under waranty??? But what kind of bulb did you put there and why it is now busted? And what kind of waranty do you have.. Don’t do any service! You waranty service sucks!! Can I put zero star?

ADVANTAGESDISADVANTAGES

Disappointing


04-03-2023

Mohammad Ghandour
  Lebanon

Car Service

very thankful to Miss. Mona, technical consultant, in alquoz branch who always provide very efficient performance and prompt professional service and being so supportive, punctual, and decent in all times.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Efficient Excellent


07-11-2022

Agnes Kiss
  United Arab Emirates

Al Ghandi Auto- Chevrolet Captiva LT

We had purchased our second company car in May 2021 from al Ghandi Auto. I one year we needed to hand the car in numerous (over 4) times for part replacement where replacement car has not been provided. Very disappointing customer service and quality. Will not purchase from Al Ghandi again.

ADVANTAGESDISADVANTAGES

Disappointing


27-09-2022

Rose |   Verified
  United Arab Emirates

Really good

The vehicles offered by this company are outstanding. Their pricing are reasonable, and the staff is highly knowledgable and helpful!

ADVANTAGESDISADVANTAGES

Helpful Clean


30-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

This company’s vehicles are fantastic. Their prices are reasonable, and the staff is extremely helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Amazing Optimal


30-04-2022

Abel |   Verified
  United Arab Emirates

Good

They have a good collection of vehicles, staffs were attentive and delivered satisfying customer care services.

ADVANTAGESDISADVANTAGES

Attentive Satisfying


09-02-2022

Gangol |   Verified
  United Arab Emirates

Inexpensive cars

The cars provided by this company are amazing. Their prices are inexpensive and the team there was so helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Helpful Inexpensive Knowledgeable


29-12-2021

Dimitris |   Verified
  United Arab Emirates

Good!

My experience at this company was good. The services provided by them are great and their prices are reliable. Doubtless, their location is not convenient but overall, the experience was good!

ADVANTAGESDISADVANTAGES

Credible Reliable

Badly-located


21-10-2021

Miller |   Verified
  United Arab Emirates

Amazing

The collection they have is really amazing, I like it, their customer service was completely satisfying but their prices are up, the rest all perfect.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


16-08-2021

Jeremy |   Verified
  United Arab Emirates

Credible

I have bought accessories from them, my experience with them was great they have provided me the superb accessories which I was looking for but their prices were high and the location was not convenient, no doubt they are a reliable company.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Badly-located Expensive


27-05-2021

Sullivan |   Verified
  United Arab Emirates

Satisfied

They were helpful throughout the whole process. They are quick to reply and answer your questions. Staffs were knowledgeable and guide you well.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


24-04-2021

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Reviews
Fazle Hussain
  India

Satisfied

I am very much satisfied with work of Mr. Alfredo your representative.
And very much happy with his cooperation.

ADVANTAGESDISADVANTAGES



25-05-2023

Alaa sayed
  United Arab Emirates

Regular Car service

Drove my car for service there , the agent promise to receive my car after finishing the service by 2pm , 2:15 the Agent name Mona called saying the battery need to be replaced with 450 AED that after the 50% discount.
never came back to me, I kept calling her till 4:15 PM no answer.
I have taken a Taxi to the service centre and the surprise was the service centre is closed , my car wasn’t finished even. a manager was there wanted to charge me 850 AED for the battery. finally attached the photos with a dirty car after service

ADVANTAGESDISADVANTAGES

Disappointing Dishonest Incompetent Unreliable Not Client-oriented




02-04-2023

Joseph Comoetente
  United Arab Emirates

Waranty service

One the headlights of my car is busted after 5 months! My house lights works better. Imagine! What surprised me is that I need to pay 150aed because it’s not under waranty??? But what kind of bulb did you put there and why it is now busted? And what kind of waranty do you have.. Don’t do any service! You waranty service sucks!! Can I put zero star?

ADVANTAGESDISADVANTAGES

Disappointing


04-03-2023

Mohammad Ghandour
  Lebanon

Car Service

very thankful to Miss. Mona, technical consultant, in alquoz branch who always provide very efficient performance and prompt professional service and being so supportive, punctual, and decent in all times.

ADVANTAGESDISADVANTAGES

Attentive Convenient Cooperative Efficient Excellent


07-11-2022

Agnes Kiss
  United Arab Emirates

Al Ghandi Auto- Chevrolet Captiva LT

We had purchased our second company car in May 2021 from al Ghandi Auto. I one year we needed to hand the car in numerous (over 4) times for part replacement where replacement car has not been provided. Very disappointing customer service and quality. Will not purchase from Al Ghandi again.

ADVANTAGESDISADVANTAGES

Disappointing


27-09-2022

Rose |   Verified
  United Arab Emirates

Really good

The vehicles offered by this company are outstanding. Their pricing are reasonable, and the staff is highly knowledgable and helpful!

ADVANTAGESDISADVANTAGES

Helpful Clean


30-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

This company’s vehicles are fantastic. Their prices are reasonable, and the staff is extremely helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Amazing Optimal


30-04-2022

Abel |   Verified
  United Arab Emirates

Good

They have a good collection of vehicles, staffs were attentive and delivered satisfying customer care services.

ADVANTAGESDISADVANTAGES

Attentive Satisfying


09-02-2022

Gangol |   Verified
  United Arab Emirates

Inexpensive cars

The cars provided by this company are amazing. Their prices are inexpensive and the team there was so helpful and knowledgeable!

ADVANTAGESDISADVANTAGES

Helpful Inexpensive Knowledgeable


29-12-2021

Dimitris |   Verified
  United Arab Emirates

Good!

My experience at this company was good. The services provided by them are great and their prices are reliable. Doubtless, their location is not convenient but overall, the experience was good!

ADVANTAGESDISADVANTAGES

Credible Reliable

Badly-located


21-10-2021

Miller |   Verified
  United Arab Emirates

Amazing

The collection they have is really amazing, I like it, their customer service was completely satisfying but their prices are up, the rest all perfect.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Expensive


16-08-2021

Jeremy |   Verified
  United Arab Emirates

Credible

I have bought accessories from them, my experience with them was great they have provided me the superb accessories which I was looking for but their prices were high and the location was not convenient, no doubt they are a reliable company.

ADVANTAGESDISADVANTAGES

Reliable Satisfying

Badly-located Expensive


27-05-2021

Sullivan |   Verified
  United Arab Emirates

Satisfied

They were helpful throughout the whole process. They are quick to reply and answer your questions. Staffs were knowledgeable and guide you well.

ADVANTAGESDISADVANTAGES

Helpful Knowledgeable


24-04-2021

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