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Customer Experience

Customer Experience

275 Reviews   •   Excellent   •   5/5


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Awkward Badly-located Criminal Dangerous Dirty Disappointing Dishonest Fake Fraudulent Horrible Inattentive Incompetent Messy Miserable Misleading Nasty Ordinary Ridiculous Rude Scam Terrible Unfavorable Unpleasant Unprofessional Unreliable Untrustworthy Expensive Indecent Not Client-oriented Not Tasty Repulsive Nasty


Excellent

91%

Great

0%

Average

0%

Poor

0%

Bad

9%

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Description

Al Fanar Restaurant revives Emirati ambiance in the 1960s, and with the taste of Authentic Emirati Cuisine. With the rapid growth and constant advancements of the Emirates, we are experiencing a great amount of globalization, an interchange of world ideas, and other aspects of culture. Among that, is the influence of the world’s cuisines into our daily diets. Above all, we are on the verge of losing our national identity when it comes to food. Al Fanar is here to introduce Emirati cuisine to the local and international market. The restaurant wasn’t established for the sole purpose of introducing Emirati cuisine, but also to act as a mini-museum where tourists and the new generation visit to learn about the Emirati culture.

The restaurant sets in a themed Emirati rustic interior inspired from Dubai’s various facets in the 1960s, it offers diners a unique experience recreated from the age-old traditions. Every corner of Al Fanar Restaurant has a story to tell. The multifaceted facades speak of the history-a bygone tale of how the house was built through generations. The humble, yet rich traditions of the east are manifested in the architectural character-so distinct and noble. Emirati Cuisine is a traditional Arabic cuisine from United Arab Emirates and shares similarities with Indian and Persian cuisines

Products and Services
  • Middle Eastern Restaurant
Location
  • Al Fanar Seafood Restaurant - Al Seef Street - Dubai - United Arab Emirates

Contact Details
  • https://www.alfanarrestaurant.com/uae/
  • +97143966669
  • [email protected]
  • Unit P3-07-02, Al Seef, Al Hamriya Area Dubai Dubai United Arab Emirates
  • Al Hamriya
  • Dubai (UAE)
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Reviews

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Latest Reviews
Anna Sto Domingo
  Philippines

Staff Behaviour

Dear Management Team,

I am writing to formally raise a concern regarding an unpleasant experience my sister and I had during our recent visit to your restaurant.

After a long walk at the park, we decided to stop by for a light snack. We ordered an iced café latte, karak chai, and fries. The total bill was a little over AED 50. We paid using the QLUB application by scanning the table QR code. I currently have an active subscription with QLUB, and a discount of AED 5 was applied automatically by the app, which was clearly reflected on the final bill.

As we were about to leave, with our pre-booked taxi already waiting outside, one of your staff members named Janet called us back and insisted that we had short-paid AED 5. I calmly explained that the amount was discounted through the QLUB application and showed the bill reflecting this discount. Despite this, she continued to insist that we had underpaid and asked us to wait while she checked the system.

Another staff member later approached us and repeated the same claim, even after I showed him the bill again clearly indicating the applied discount. Given that our taxi was waiting and we were being pressured, I stated that we would just pay to avoid further delay. At that point, the staff mentioned that the discount had “just reflected” and said it was now okay — however, no apology was offered for the inconvenience or embarrassment caused.

Although there were only a few customers present at the time, the situation made us feel uncomfortable and humiliated. This was particularly disappointing because we have visited your restaurant several times before and always enjoyed the food and service.

I would also like to emphasize that it is not possible for customers to alter the billed amount in the QLUB application. We had no intention of underpaying, especially for such a small amount. The way this situation was handled, unfortunately, left a very negative impression.

While the food was good as always, this incident has affected our trust and comfort, and regrettably, this will be our last visit.

I hope this feedback helps improve staff awareness and handling of app-based payments and customer interactions in the future.

ADVANTAGESDISADVANTAGES

Well-located Tasty

Disappointing Unprofessional



31-01-2026

Elizan |   Verified
  United Arab Emirates

Very tasty food!

I was so satisfied with my experience at this restaurant. The food is so tasty and the atmosphere is extremely amazing!

ADVANTAGESDISADVANTAGES

Amazing Tasty


17-06-2022

Salvatore |   Verified
  United Arab Emirates

So delicious!

I will always love to recommend this perfect restaurant. The food was so delicious and the staff was so professional as well.

ADVANTAGESDISADVANTAGES

Perfect Professional Tasty


01-06-2022

Savannah |   Verified
  United Arab Emirates

Stunning!

I loved my experience at this restaurant! The food was very delicious and the service was amazing. Also, the staff was very friendly as well.

ADVANTAGESDISADVANTAGES

Amazing Friendly Tasty


17-05-2022

Thean |   Verified
  United Arab Emirates

Extremely amazing!

I had an extremely amazing experience at this restaurant. The staff was very professional and the food was so delicious as well.

ADVANTAGESDISADVANTAGES

Amazing Professional Tasty


05-05-2022

Jasiel |   Verified
  United Arab Emirates

Very delicious food!

The food served at this restaurant is so delicious. Furthermore, the service is extremely perfect. Strongly recommended!

ADVANTAGESDISADVANTAGES

Perfect Tasty


06-04-2022

Elodie |   Verified
  United Arab Emirates

Wonderful

I had a wonderful dining experience here, I like it, the food was super tasty and the atmosphere was really delightful, overall it was outstanding.

ADVANTAGESDISADVANTAGES

Delightful Outstanding


15-03-2022

Ernestina |   Verified
  United Arab Emirates

Great restaurant!

This restaurant is extremely great. The staff is so professional and the food is very tasty and fresh. Strongly recommended!

ADVANTAGESDISADVANTAGES

Professional Tasty


14-03-2022

Ibtissam |   Verified
  United Arab Emirates

More than amazing!

The food served at this restaurant is extremely perfect and so tasty. Moreover, the staff is so professional!

ADVANTAGESDISADVANTAGES

Amazing Professional


07-03-2022

Ghordon |   Verified
  Hungary

Perfect service!

I was so satisfied with my experience at this restaurant. The service was perfect, the food was very delicious, and the staff was so professional! I would love to come back and try this restaurant again when I visit Dubai again!

ADVANTAGESDISADVANTAGES

Perfect Professional Tasty


02-03-2022

David |   Verified
  France

Tasty

The ambience and decor were unique, I went to this restaurant in Dubai, the location is convenient and the food was all delicious, I really enjoyed here.

ADVANTAGESDISADVANTAGES

Unique Well-located


01-03-2022

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Reviews
Anna Sto Domingo
  Philippines

Staff Behaviour

Dear Management Team,

I am writing to formally raise a concern regarding an unpleasant experience my sister and I had during our recent visit to your restaurant.

After a long walk at the park, we decided to stop by for a light snack. We ordered an iced café latte, karak chai, and fries. The total bill was a little over AED 50. We paid using the QLUB application by scanning the table QR code. I currently have an active subscription with QLUB, and a discount of AED 5 was applied automatically by the app, which was clearly reflected on the final bill.

As we were about to leave, with our pre-booked taxi already waiting outside, one of your staff members named Janet called us back and insisted that we had short-paid AED 5. I calmly explained that the amount was discounted through the QLUB application and showed the bill reflecting this discount. Despite this, she continued to insist that we had underpaid and asked us to wait while she checked the system.

Another staff member later approached us and repeated the same claim, even after I showed him the bill again clearly indicating the applied discount. Given that our taxi was waiting and we were being pressured, I stated that we would just pay to avoid further delay. At that point, the staff mentioned that the discount had “just reflected” and said it was now okay — however, no apology was offered for the inconvenience or embarrassment caused.

Although there were only a few customers present at the time, the situation made us feel uncomfortable and humiliated. This was particularly disappointing because we have visited your restaurant several times before and always enjoyed the food and service.

I would also like to emphasize that it is not possible for customers to alter the billed amount in the QLUB application. We had no intention of underpaying, especially for such a small amount. The way this situation was handled, unfortunately, left a very negative impression.

While the food was good as always, this incident has affected our trust and comfort, and regrettably, this will be our last visit.

I hope this feedback helps improve staff awareness and handling of app-based payments and customer interactions in the future.

ADVANTAGESDISADVANTAGES

Well-located Tasty

Disappointing Unprofessional



31-01-2026

Elizan |   Verified
  United Arab Emirates

Very tasty food!

I was so satisfied with my experience at this restaurant. The food is so tasty and the atmosphere is extremely amazing!

ADVANTAGESDISADVANTAGES

Amazing Tasty


17-06-2022

Salvatore |   Verified
  United Arab Emirates

So delicious!

I will always love to recommend this perfect restaurant. The food was so delicious and the staff was so professional as well.

ADVANTAGESDISADVANTAGES

Perfect Professional Tasty


01-06-2022

Savannah |   Verified
  United Arab Emirates

Stunning!

I loved my experience at this restaurant! The food was very delicious and the service was amazing. Also, the staff was very friendly as well.

ADVANTAGESDISADVANTAGES

Amazing Friendly Tasty


17-05-2022

Thean |   Verified
  United Arab Emirates

Extremely amazing!

I had an extremely amazing experience at this restaurant. The staff was very professional and the food was so delicious as well.

ADVANTAGESDISADVANTAGES

Amazing Professional Tasty


05-05-2022

Jasiel |   Verified
  United Arab Emirates

Very delicious food!

The food served at this restaurant is so delicious. Furthermore, the service is extremely perfect. Strongly recommended!

ADVANTAGESDISADVANTAGES

Perfect Tasty


06-04-2022

Elodie |   Verified
  United Arab Emirates

Wonderful

I had a wonderful dining experience here, I like it, the food was super tasty and the atmosphere was really delightful, overall it was outstanding.

ADVANTAGESDISADVANTAGES

Delightful Outstanding


15-03-2022

Ernestina |   Verified
  United Arab Emirates

Great restaurant!

This restaurant is extremely great. The staff is so professional and the food is very tasty and fresh. Strongly recommended!

ADVANTAGESDISADVANTAGES

Professional Tasty


14-03-2022

Ibtissam |   Verified
  United Arab Emirates

More than amazing!

The food served at this restaurant is extremely perfect and so tasty. Moreover, the staff is so professional!

ADVANTAGESDISADVANTAGES

Amazing Professional


07-03-2022

Ghordon |   Verified
  Hungary

Perfect service!

I was so satisfied with my experience at this restaurant. The service was perfect, the food was very delicious, and the staff was so professional! I would love to come back and try this restaurant again when I visit Dubai again!

ADVANTAGESDISADVANTAGES

Perfect Professional Tasty


02-03-2022

David |   Verified
  France

Tasty

The ambience and decor were unique, I went to this restaurant in Dubai, the location is convenient and the food was all delicious, I really enjoyed here.

ADVANTAGESDISADVANTAGES

Unique Well-located


01-03-2022

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