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Customer Experience

Customer Experience

414 Reviews   •   Great   •   4/5


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Excellent

67%

Great

11%

Average

0%

Poor

0%

Bad

22%

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Description

Established in 1973 as the first UAE government-owned company specialized in the national and international marketing and distribution of petroleum products, ADNOC Distribution is now one of the region’s largest and most innovative petroleum companies.

ADNOC Distribution is the UAE’s leading operator of retail fuel service stations and the sole retail fuel operator in Abu Dhabi and Sharjah. Every month, more than 20 million visits are paid to our network of more than 360 retail service stations in Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain.

In addition, we are the leading marketer and distributor of fuels to commercial, government and military customers throughout the UAE, with a particularly dominant market position in Abu Dhabi. We also provide refueling and related services at seven international airports in the UAE.

We are also actively looking for growth opportunities at home and abroad across our diverse range of business sectors.

Our primary focus areas are:

A strong retail presence which includes ADNOC service stations providing a comprehensive range of fueling and related vehicle services including car washes, lube services and tire centers.
Popular ancillary services at our service stations including our extremely popular Oasis convenience stores -and more than 600 retail tenants at our service stations, including quick service restaurants such as McDonald’s, Starbucks and Costa Coffee.
Exclusive provision of annual vehicle inspections in the Emirate of Abu Dhabi
Our aviation services provide 24/7 support to airline customers, including passenger and cargo flights, the military and general aviation clients across the UAE
Tailored refueling services for corporate customers
Lubricants: we have a high standard lubricant and packaging plant which is marketed locally and regionally
State-of-the-art bunkering facilities at Zayed Port in Abu Dhabi, which refuel ships at arrival and departure
We also distribute and promote Natural Gas for Vehicles (NGV)

OUR VISION
We harness energy resources in the service of our nation.

OUR MISSION
Through partnership, innovation and a relentless focus on high-performance and efficiency we maximize the value of energy resources.

OUR VALUES
ADNOC has been entrusted with managing, developing and preserving Abu Dhabi's hydrocarbon reserves. This role comes with many responsibilities - to our shareholders, neighbours, customers, communities and our environment.

The values of our company, and our country, are inspired by our founding father, the late Sheikh Zayed bin Sultan Al Nahyan. They are the bedrock of our entire philosophy, and inspire and inform the way that we conduct ourselves every day.

Our values are the core principles that guide our decision making, and ensure consistency in our employees’ actions and behaviours. They represent our organization’s collective commitment to set, achieve and exceed ambitious targets.

Progressive

We harness the UAE’s spirit of innovation to ensure that our business remains at the forefront of the global energy industry.

Collaborative

We work in close collaboration with our partners and peers, leveraging our collective strengths to deliver mutually beneficial results.

Respectful

We encourage a culture of inclusivity and mutual respect, and always operate to the very highest professional and ethical standards.

Responsible

We are committed to proactively identifying ways that we can make a difference to our community, while maintaining an unwavering commitment to health, safety and the environment.

Efficient

We are a performance driven company, dedicated to maximizing the value of energy resources for the benefit of our people, our community, our partners and our nation.

OUR CULTURE
Our fundamental spirit and the character of our people.

Bring the energy

Unwavering passion, energy and enthusiasm  defines our character and is reflected in how we work.

Embrace teamwork

Collaborative work is critical to our success and founded on the understanding that together we achieve more than we can alone

Seek excellence

We thrive on innovating new solutions, seizing opportunities and raising standards across everything we do.

Deliver results

We are driven to deliver and willing to do what it takes to ensure meeting our targets and reaching our aspirations.

Exceed expectations

We endeavor to achieve our best everyday and to never settle for anything less than the very best from ourselves, our people and our company.

Products and Services
  • Lubes
  • Gas
  • Aviation
  • Fuels
  • Marine
  • Rahal for Fleets
Location
  • ADNOC Distribution Head Office - Abu Dhabi - United Arab Emirates

Contact Details
  • https://www.adnocdistribution.ae/
  • +971800300
  • [email protected]
  • Abu Dhabi Head Office Sheikh Zayed Street Next to National Drilling Company and UNB Building P.O. Box: 4188 Abu Dhabi United Arab Emirates
  • Abu Dhabi
  • Abu Dhabi (UAE)
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Reviews

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Latest Reviews
Ali
  Lebanon

Adnoc rewards App

Very disappointing experience with ADNOC Rewards. My account has not been working for almost two months because my Emirates ID details need to be updated. Despite making four calls, the issue remains unresolved.

During my latest call, I was simply told, “We are overloaded.” This is not an acceptable response after such a long delay. If a rewards service is offered to customers, ADNOC should ensure that it works properly and that customer issues are resolved within a reasonable time.

Very poor customer service and an extremely frustrating experience.

ADVANTAGESDISADVANTAGES


27-08-2026

joy
  Philippines

Asking for help for air pressure

Today sept. 30 at almost 7:40pm, in jebel ali opposite of grand hypermarket branch. after i filled my tank full. I ask the gasoline boy to help me for air pressure. I went to the air pressure station and waited there for almost 20mins with open window so they can see me that i am a woman. But 3 staff ignored me. Its extremely disappointed! I am a woman, im not feeling well and i ask humbly for help. The station is not busy at that moment yet they ignored me. This not only poor customer service, this shows lack of respect not only to me as a woman but as a human!

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional Not Client-oriented


30-09-2025

Jeril Dominic
  India

Fuel Station Al Nahda 1 -463

The staff provided an extremely unsatisfactory level of service. They consistently disregarded the customers’ urgency and time requirements, exhibiting laziness or a general dislike for their job.

ADVANTAGESDISADVANTAGES

Not Client-oriented



27-11-2023

Radhakrishnan
  India

Adnoc plus membership

Yesterday I visited adnoc 529 fuel station but I am not an adnoc member yet, yesterday I expressed my desire to take adnoc membership and adnoc staff who was there immediately explained to me the features of the membership one by one as a customer is very happy. Suhas really helped me to become an adnoc plus member now.

ADVANTAGESDISADVANTAGES

Impressive Smart


04-10-2023

ahmed
  United Arab Emirates

slow dleivery,

very slow delivery, 3 hours wait time minimum

ADVANTAGESDISADVANTAGES

Terrible


11-08-2023

Samuel |   Verified
  United Arab Emirates

Fastf

I asked for oil changes, which they quickly and affordably carried out; overall, I had a fantastic experience with them.

ADVANTAGESDISADVANTAGES

Helpful Affordable


27-06-2022

Sayeera |   Verified
  Brunei

Greatg

I requested oil changes, which they completed quickly and at a reasonable cost; my whole experience with them was great.

ADVANTAGESDISADVANTAGES

Friendly Optimal


29-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I asked them for oil change services, which they provided quickly and at a reasonable price; my experience with them was positive.

ADVANTAGESDISADVANTAGES

Attentive Optimal


18-04-2022

Ahmed walid
  Guinea

Great

Great

ADVANTAGESDISADVANTAGES

Amazing


08-04-2022

Harris |   Verified
  United Arab Emirates

Pleased

I ask them for the oil change services which they have provided me quickly and their prices are also reasonable, my experience with them was good.

ADVANTAGESDISADVANTAGES

Fast Affordable


04-03-2022

Legacy |   Verified
  United Arab Emirates

Optimal

I have taken their fuel services and they were really attentive and trustworthy and the services they have delivered are optimal.

ADVANTAGESDISADVANTAGES

Attentive Trustworthy


27-10-2021

Fareen |   Verified
  United Arab Emirates

Fast

I’ve used their services twice and both times I’ve been pleased with them; my experience with them was wonderful, and I would highly recommend them.

ADVANTAGESDISADVANTAGES

Attentive Honest


19-08-2021

Ahmir |   Verified
  United Arab Emirates

Fast

I have tried their fuel service, my experience with them was satisfying, they are fast and quickly deliver their services.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


25-07-2021

Ahmir |   Verified
  United Arab Emirates

Fast

I have tried their fuel service, my experience with them was satisfying, they are fast and quickly deliver their services.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


25-07-2021

Adonis |   Verified
  United Arab Emirates

Credible

I have tried their services twice and both the time I am happy with their services, my experience with them was excellent, from my side they are totally recommendable.

ADVANTAGESDISADVANTAGES

Excellent Satisfying


31-05-2021

Sharal |   Verified
  United Arab Emirates

Professional team!

I’ve availed of the services provided by ADNOC distribution as I wanted to change the oil in my car. They provided the best oil changing service within a short period! They were perfect and real professionals.

ADVANTAGESDISADVANTAGES

Perfect Professional


30-05-2021

Moira |   Verified
  United Arab Emirates

Reliable

I took the car care services at ADNOC. The staff was very friendly and expert. They fitted the tires and balanced them within a short period of time. Convenient service and totally professional team.

ADVANTAGESDISADVANTAGES

Reliable Professional


20-05-2021

Darren |   Verified
  United Arab Emirates

Efficient

I have availed their oil change service, which they have done it quickly staff there were professional and efficient, I am satisfied with their services and products.

ADVANTAGESDISADVANTAGES

Fast Professional


20-05-2021

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Reviews
Ali
  Lebanon

Adnoc rewards App

Very disappointing experience with ADNOC Rewards. My account has not been working for almost two months because my Emirates ID details need to be updated. Despite making four calls, the issue remains unresolved.

During my latest call, I was simply told, “We are overloaded.” This is not an acceptable response after such a long delay. If a rewards service is offered to customers, ADNOC should ensure that it works properly and that customer issues are resolved within a reasonable time.

Very poor customer service and an extremely frustrating experience.

ADVANTAGESDISADVANTAGES


27-08-2026

joy
  Philippines

Asking for help for air pressure

Today sept. 30 at almost 7:40pm, in jebel ali opposite of grand hypermarket branch. after i filled my tank full. I ask the gasoline boy to help me for air pressure. I went to the air pressure station and waited there for almost 20mins with open window so they can see me that i am a woman. But 3 staff ignored me. Its extremely disappointed! I am a woman, im not feeling well and i ask humbly for help. The station is not busy at that moment yet they ignored me. This not only poor customer service, this shows lack of respect not only to me as a woman but as a human!

ADVANTAGESDISADVANTAGES

Disappointing Unprofessional Not Client-oriented


30-09-2025

Jeril Dominic
  India

Fuel Station Al Nahda 1 -463

The staff provided an extremely unsatisfactory level of service. They consistently disregarded the customers’ urgency and time requirements, exhibiting laziness or a general dislike for their job.

ADVANTAGESDISADVANTAGES

Not Client-oriented



27-11-2023

Radhakrishnan
  India

Adnoc plus membership

Yesterday I visited adnoc 529 fuel station but I am not an adnoc member yet, yesterday I expressed my desire to take adnoc membership and adnoc staff who was there immediately explained to me the features of the membership one by one as a customer is very happy. Suhas really helped me to become an adnoc plus member now.

ADVANTAGESDISADVANTAGES

Impressive Smart


04-10-2023

ahmed
  United Arab Emirates

slow dleivery,

very slow delivery, 3 hours wait time minimum

ADVANTAGESDISADVANTAGES

Terrible


11-08-2023

Samuel |   Verified
  United Arab Emirates

Fastf

I asked for oil changes, which they quickly and affordably carried out; overall, I had a fantastic experience with them.

ADVANTAGESDISADVANTAGES

Helpful Affordable


27-06-2022

Sayeera |   Verified
  Brunei

Greatg

I requested oil changes, which they completed quickly and at a reasonable cost; my whole experience with them was great.

ADVANTAGESDISADVANTAGES

Friendly Optimal


29-05-2022

Sana |   Verified
  United Arab Emirates

Satisfying

I asked them for oil change services, which they provided quickly and at a reasonable price; my experience with them was positive.

ADVANTAGESDISADVANTAGES

Attentive Optimal


18-04-2022

Ahmed walid
  Guinea

Great

Great

ADVANTAGESDISADVANTAGES

Amazing


08-04-2022

Harris |   Verified
  United Arab Emirates

Pleased

I ask them for the oil change services which they have provided me quickly and their prices are also reasonable, my experience with them was good.

ADVANTAGESDISADVANTAGES

Fast Affordable


04-03-2022

Legacy |   Verified
  United Arab Emirates

Optimal

I have taken their fuel services and they were really attentive and trustworthy and the services they have delivered are optimal.

ADVANTAGESDISADVANTAGES

Attentive Trustworthy


27-10-2021

Fareen |   Verified
  United Arab Emirates

Fast

I’ve used their services twice and both times I’ve been pleased with them; my experience with them was wonderful, and I would highly recommend them.

ADVANTAGESDISADVANTAGES

Attentive Honest


19-08-2021

Ahmir |   Verified
  United Arab Emirates

Fast

I have tried their fuel service, my experience with them was satisfying, they are fast and quickly deliver their services.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


25-07-2021

Ahmir |   Verified
  United Arab Emirates

Fast

I have tried their fuel service, my experience with them was satisfying, they are fast and quickly deliver their services.

ADVANTAGESDISADVANTAGES

Reliable Satisfying


25-07-2021

Adonis |   Verified
  United Arab Emirates

Credible

I have tried their services twice and both the time I am happy with their services, my experience with them was excellent, from my side they are totally recommendable.

ADVANTAGESDISADVANTAGES

Excellent Satisfying


31-05-2021

Sharal |   Verified
  United Arab Emirates

Professional team!

I’ve availed of the services provided by ADNOC distribution as I wanted to change the oil in my car. They provided the best oil changing service within a short period! They were perfect and real professionals.

ADVANTAGESDISADVANTAGES

Perfect Professional


30-05-2021

Moira |   Verified
  United Arab Emirates

Reliable

I took the car care services at ADNOC. The staff was very friendly and expert. They fitted the tires and balanced them within a short period of time. Convenient service and totally professional team.

ADVANTAGESDISADVANTAGES

Reliable Professional


20-05-2021

Darren |   Verified
  United Arab Emirates

Efficient

I have availed their oil change service, which they have done it quickly staff there were professional and efficient, I am satisfied with their services and products.

ADVANTAGESDISADVANTAGES

Fast Professional


20-05-2021

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