Russell Hornsby   United Arab Emirates

MY EXPERIENCE WITH RESTORING LOST INVESTMENT FUNDS

I learned an important lesson after investing in what appeared to be a genuine opportunity. Unfortunately, I was unable to access my funds, which reinforced the importance of carrying out thorough due diligence, checking whether an investment is appropriately regulated, and seeking qualified professional advice rather than relying solely on online reviews or testimonials.
During the process of addressing my case, I worked with Mrs. Tatiana Sorina , who communicated clearly, provided regular updates, and handled the matter in a professional manner. According to my experience, I have recovered $50,000 so far, while efforts to resolve the remaining balance are still in progress.
If you wish to contact her, the details I used are: Mrs. Tatiana Sorina
TEXT : ([email protected] )…. Before committing money to any investment, take time to verify the legitimacy of the platform, confirm any relevant regulatory authorisations, and avoid investing more than you can comfortably afford to lose.

07-08-2026

Charlie Elliana   United Arab Emirates

Recover Your Lost Funds

After being promised a full reimbursement, I invested $23,000 of my hard-earned money, only to receive nothing in return. The company continuously prevented me from withdrawing my funds for months, making it clear that their intention was simply to take my money.

Fortunately, I was later connected with Mrs. Melissa Gilbert, a recovery specialist who helped me successfully recover my funds. Thanks to their expertise and support, I was able to get my money back after filing a recovery claim.

If you’ve experienced a similar situation, seeking professional assistance may help you explore your options.

Contact Details:

WhatsApp: +44 (778) 227-6032

Email: [email protected]

03-06-2026

Michelle Giroux   United Arab Emirates

You may come across positive reviews online

You may come across positive reviews online, but I strongly advise caution. I trusted similar claims and lost my deposit within just three days. Once funds are taken, many of these platforms show little interest in helping clients.
After realizing I had been scammed, I sought professional assistance from Mrs. Elisa Donovan , who was recommended by someone with a similar experience. Through a careful and structured recovery process, she successfully helped recover $150,000 off my funds, with additional efforts still ongoing.
I sincerely appreciate her professionalism, dedication, and expertise. Anyone facing a similar situation may consider reaching out for legitimate recovery support.
Contact: Email: (elisadonovan91 AT GMAIL COM) or WhatsApp 1 (769) 225-1005
Always research carefully before investing in any online platform.

01-06-2026

Reem hamdan   United Arab Emirates

Very terrible customer service

I’m posting this because what I experienced with ADIB during a credit card settlement doesn’t match the transparency I expect from an Islamic bank—especially when a customer pays under pressure and still gets new charges after “full settlement.”
I was an ADIB credit card customer for 5+ years and paid regularly, including monthly Murabaha fees. When I hit financial difficulty, I requested basic relief (a settlement discount / changing the due date to match my salary). These requests were repeatedly refused.
My case was later transferred to Tahseel collections. I was contacted with warnings of an execution court case and possible travel ban. The stress was real. I was given a deadline of 27 Feb to settle—and I paid the full amount within the deadline.
After paying, I discovered additional charges were posted:
• Murabaha fee charged again after settlement
• AED 1,100 labeled as “collection fees”
These charges were not clearly disclosed to me during the settlement process.
When I asked for clarification, I was bounced between parties—then I was told I must pay these charges to close the credit card account. So after paying what I was told was the settlement amount, I’m still blocked from closure unless I pay more.
This is the issue: if the case is in collections, the customer deserves a single, final, transparent figure upfront—no surprises after payment. Adding charges after settlement and tying closure to them feels unfair.
My requests are straightforward:
-Cancel the Murabaha charged after settlement
-Cancel the AED 1,100 fee if it was not clearly disclosed/agreed upfront
-Confirm the account is fully settled + permanently closed
-Issue an official Clearance 
I’m sharing this so others are aware—and because transparency should be non-negotiable, especially under Islamic banking principles.
After doing the right thing and paying on time, I expected closure—not new charges.
#ADIB #IslamicBanking #CustomerExperience #Transparency #ConsumerRights #Sanadak

04-03-2026

VLADIMIR VUKELIC   Serbia

Extremely Disappointing Experience with ADIB – Personal Loan, Mortgage, and No Liability Services

I am writing this review to express my deepest dissatisfaction with my overall experience with ADIB, particularly their personal loan services, mortgage processing, and issuance of no-liability letters.
From start to finish, the process has been riddled with unnecessary obstacles, outdated manual procedures, and repeated mistakes—each step marked by delays, miscommunication, and lack of accountability. What should have been standard banking services turned into a prolonged and frustrating ordeal.
Simple requests have taken days to escalate into weeks, often without clear updates or resolutions. The system’s inefficiency is deeply concerning, and its impact on my personal and family life has been significant and extremely stressful. I regret every moment spent interacting with ADIB—whether in person at the branch (where the average waiting time is no less than 45 minutes to an hour), via live chat, or through the call center.
As a customer, I expected professionalism, transparency, and timely service. Unfortunately, none of these expectations were met.

I strongly urge ADIB management to review and overhaul their internal processes, enhance accountability, and prioritize customer experience before more clients are subjected to such a poor standard of service.

26-06-2025

Beverley G   United Arab Emirates

Account Opening Mishandling

I appreciate the team at ADIB Jumeirah Village branch for their approachable manner during my visit on April 29 (ticket R-007, counter 3). However, there seems to be a gap in communication and follow-up. I was told by the branch representative that I would receive my account credentials the same day, but after several calls and emails over the following days, I received inconsistent updates and was eventually told after the 8th day of waiting that there was no record of my application which was different from the previous statement that it’s pending for approval during my call with complaints department on the fifth day.

I believe this experience highlights the need for better internal coordination and clearer customer communication. I trust that ADIB will take this feedback seriously and use it to improve their service processes moving forward. I’m still looking forward to receiving the update regarding the mishandling of my account opening.

08-05-2025

Linda Ataya   United Arab Emirates

Bad services

Worse customer service ever
Went for bank statement. And because the staff their asked me to send my statement by email from my application!!!
and the email never reached , I paid 107 for it and sent it to 3 staff in the branch and didn’t reach to any othem after 45 minutes ,i I told him I will pay again 107 Aed just do it from you system ,he did and it looks 5 min!!!!!!

17-04-2025

mostafa ALKITKAT   Egypt

The worst bank ever!

The worst bank ever!
Its transactions have absolutely nothing to do with Islamic banking. Too many hidden and unjustified fees. Excessively high interest rates on loans.
It has no advantage over other banks at all.
I would not recommend this bank to anyone. If I weren’t tied down by loans, I would have left it permanently.
Once I have paid all my due installments, I will delete my accounts from this extremely bad bank!

01-04-2025

Nadeen   United Arab Emirates

Irreliable and unsafe

I used their services in mortgage and was shocked with the bank’s very shallow processes . And very incompetent employees who lacks integrity .
We fell in a big mess among which are ; wrong typed contracts , inability of the bank to print checks , an employee who lies daily and promise that all needed approvals are done while they aren’t !

25-03-2025

Toya Shalaby   United Arab Emirates

Incompetent and unreliable bank

Incompetent and unreliable bank

We applied for a mortgage with ADIB and was supported by an employee name Ahmed – honestly , I was shocked with the incompetent staff and unreliable systems!

1st my name was misspelled in the contract which took them 10 trials over 2 weeks to correct !!! And it wasn’t

Now it took them 10 days to issue a check to the developer (which never happened) , with excuses every day from their employee (Ahmed) who keeps giving fake promises and many excuses ! Sharing that the IT system is facing an issue !!!

How can one trust a bank with such weak system and incompetent employees to sort the problems ? I wonder the security level in this bank !
Now we are hanging , paying fortunes as a result of our delayed move and as well being threatened to literally have no place to go as our current contract has expired !
Despite my explanation to the bank through the employee who is named Ahmed ! We still face same helpless attitude

19-03-2025

abdulla alshehhi   United Arab Emirates

very bad experience

I recently visited the Adib Al Wahda bank branch, and I must say, it was one of the worst customer service experiences I’ve ever had. The staff was incredibly rude, unprofessional, and completely unsupportive.

From the moment I walked in, I was met with indifference. The employees seemed disinterested in assisting customers, and when I approached the counter for help. They acted as though my questions were a burden, and their tone was unnecessarily harsh.

I had a simple request regarding my account, but instead of providing clear guidance, the staff member gave vague answers and made no effort to resolve my issue. When I asked for further clarification, they became visibly annoyed and spoke to me in a condescending manner.

It felt like the entire branch was operating with zero regard for customer satisfaction.

I’ve been a loyal customer of Adib for years, but this experience has left me questioning whether I want to continue banking with them. The lack of basic courtesy and professionalism at this branch is unacceptable.

If you’re considering visiting the Adib Al Wahda branch, I would strongly advise against it. The rude and unhelpful staff will only leave you frustrated and disappointed. Adib needs to seriously reevaluate the customer service standards at this location before they lose more customers.

19-02-2025

Basir Sangerwal   United Arab Emirates

Unprofessional Service at ADIB Jumeirah Branch

I had an extremely disappointing experience at ADIB Bank, Jumeirah Branch while trying to open a business bank account. My initial appointment with Ihsaan Eljack and her manager was scheduled for 9:00 AM, but since it required reconfirmation in the morning, I was only given a few minutes’ notice to attend, which was not possible. I requested to reschedule for 10:00 AM, and it was confirmed.

I arrived on time at 10:00 AM, yet Ihsaan Eljack was still with another customer, and I was left waiting for 1 hour and 35 minutes. At 11:35 AM, when she finally became available, I was then informed that her manager was not in the branch and was not responding to calls. However, what makes this situation even worse is that the branch manager was present the entire time I was waiting but left the branch for unknown reasons, knowing I had a scheduled meeting.

This level of unprofessionalism and complete disregard for clients’ time is shocking. Making a business client wait for nearly two hours and then failing to proceed with the meeting due to the absence of a key decision-maker is completely unacceptable. If this is how they handle new business customers, I can only imagine the challenges one would face after opening an account.

I strongly do not recommend ADIB Bank, especially the Jumeirah Branch, for business banking.

11-02-2025

Secured trust   United Arab Emirates

Deira branch

Very appreciated the professional support giveme me from Mr Anas Asaad Madamj for advance with accounts deals . Thanks

24-12-2024

RM   United Arab Emirates

Liability Letter

I placed a request for a liability letter on 19 November. Today is 4 December and no letter. Customer service has been helpful but they cannot make the concerned dept create the letter. Nor are they contactable externally. Very disappointed and part of the reason I am looking for options when it comes to customer service.

04-12-2024

Mehdi   United Arab Emirates

Very bad customer service!!!

Really bad. I transferred my salary and mortgage to ADIB, after I was promised 50% cashback. The case was approved under the promotion and the pre approval was still valid and within the campaign.

We had to request for the liability letter twice since there was a huge delay from the bank side. They asked us to get the original bank statements. They lost the liability letter, it took ages to open the account, I had to go three times!!!! It seems that they did everything they could to delay the process in order not to honor their commitment! When I raised the issue, they keep sending me to other departments and nobody was taking ownership! Very poor customer service! I will move my salary and mortgage to another bank and I will do so happily. So much headache! I am just glad to move away from ADIB.

05-11-2024

Akther   United Arab Emirates

Request for Non Liability Letter

Not deserve any star. I requested non liability letter on october 15, 2024 from this bank and now the date is october 23 but still i dont received it even i dont have any credit card nor loan on this bank. I called many times to the customer service but they have always the same answer “under process and on hold”. I visited twice the branch in Mall of Emirates where i applied this documents but no proper answer! Please dont open your account on this bank if you dont want to exprience what i am facing now!

23-10-2024

Layla A Asadalla   Bahrain

Amazing fast customer service

I opened my bank account in 20 minutes by a gentleman named Hosam Arab who greeted me with full respect and Basel Mahfood supported me in printing my ATM card.

I have never seen such a great humble service ever .

31-08-2024

Alfred Mairura   Kenya

Unprofessional Staff Making mistakes for a simple liability letter request

I first visited on 12.08.24, at Dubai Mall branch, after waiting in Queue for 3hrs, filled and signed forms and was told to wait 7days. Called call centre after 1 week, and Surprisingly was told no record existed in ADIB system!Made a complain, Complain Ref. 687512,even visited the branch again and met branch manager,who promised to take action and she referred me to the same staff who made mistakes when I first visited the branch, and still until now, today is 28,which is 16days passed still I don’t have any communication from the bank, and don’t have my liability letter yet! Am very disappointed with the way my case was handled by a big bank like ADIB!!

29-08-2024

zeyad   United Arab Emirates

service

Very bad service
Very bad service. They call you to reschedule the amount of personal financing in order not to leave the bank and go to another bank, and then after waiting for a month, you get rejected for reasons that no mind can believe, and you must apply for a new liability certificate again and wait for seven new working days, knowing that the delay is a period of a month. It is because the company name does not match the message, noting that they have the company’s commercial account and my personal finance its Abu Dhabi Islamic Bank.

20-08-2024

Abuthahir   India

Cash counter and specially for the branch manager and the teamwork are perfect

Excellent service from branch. Branch manager kind and helping to shotout the issues fastly. They team doing great jobs

24-05-2024

Mihai Sarbu   Romania

Slow process , very unhappy

It is very slow to change from one bank to ADIB. ADIB is very, very slow, and by delaying the transfer, I still need to make the payment to the other bank. I have applied for the bank change for the past seven weeks, and I still need to wait three more weeks due to the ADIB system. They should make the payment instead of me because it was their responsibility, and they failed badly. I don’t want a reply from the manager; I wish for somebody to take responsibility and make the payments, I am done with empty words.

20-05-2024

Raminder SIngh Balbir Hora   India

Worst Bank in the History of Banking

Abu Dabhi Islamic Bank is the worst bank to every exist. Zero Customer serivice. A small request to upgrade the account has not happened in last two weeks causing me to loose 100,000 aed. This bank must not exist and is the the worst banking ever. It must be shut down and thrown in a sewer

18-04-2024

Marios   United Arab Emirates

Excellent Customer Service- Highly Recommend Amiena Hassan Albalooshi- ADIB

I highly recomend Amiena Hassan Albalooshi, excellent customer service, knowledgeable, efficient.
Amiena was excellent through out the process , pleasant, helpful and patient
Amiena goes above and beyond.

12-03-2024

Jehan   United Arab Emirates

ADIB POS Merchant Service

We have POS machines from ADIB. 9 days ago all our machines stopped working right before the holiday season.

Until now we have not been contacted by the tech team or anyone to fix the problem. They have the worst response time to a problem like this. I have called the customer service at least 6 times and I get the same story, they do their job by reporting my complaint but they fail on deaf ears. I had three different responses regarding the processing time. The first one said 24hrs, the second said 48hrs and the third said 5-7 working days! Just appalling.

We have had to rent a machine to get by this busy season. We have had to incur extra expenses because of ADIB’s failure to fix the problem.

At this stage I would not recommend them to my enemy.

Unprofessional, slow, incompetent service. The customer service is not well trained to handle complaints.

29-12-2023

Mohamad   United Arab Emirates

Very bad customer service

Helpless customer service and from the app they keep asking for updating ID details every few months for no obvious reason except requirement form central bank while all other banks dont do that!
And when attempting the update and submitting the documents it comes invalid and requires you to waste your time and go to their branches!!!

03-12-2023

Montaser alfarouki   Jordan

Banking at its best

From request to reality in 48 hours , although i have been an ADIB customer for more than 20 years , this was the smoothest transaction ever with the bank for a personal finance, Thank you Lara Hammad – Shj Br. for the Perofessional service and Customer care.

20-11-2023

Noushad babu   India

Statement

It took me arround 2 hours for a statement request @ ADIB Al qusais branch .. totally disappointed

13-09-2023

Aya Yehia bakr   Lebanon

disrespectful And rude, mocking people

I was talking to Adib call center at 1:12 pm (8/4/2023), to ask some questions and after I told her thank you, she thought I closed the phone and started mocking my words in a disrespectful way To her colleagues 😟

it’s was disgusting, rude and unprofessional.

I’m not sure what was her name but it sounds like an Egyptian woman, it was the first time I experience this with Adib call center and it will be the last. Because I will never call again.

Note:
If any of the adib call center manger did see this, you can check the audio recording for everything I did explain.

04-08-2023

Yahya   United Arab Emirates

Double charging and blaming me for their mistake

Bunch of scammers and unrelated to islam.
I paid my credit card based on a lability letter issued from them, after a few months they credit my card for a service that was rendered prior to the issuance of this letter. Their claim was that it was my responsibility to call and ask to close this service. If so, why they didn’t charge me in the consecutive months, and only in the month when the renewal of the card was due?! my complaints took over 9 days, to get answered knowing their lead time is 4 days!

20-07-2023

Saadia Yusuf   United Arab Emirates

Poor customer service

I recently had a worst experience dealing with ADIB although I am their gold customer for the past 7 years. Due to their poor customer services I decided to move to another bank and for that I needed clearance and liability letter and till today the bank is intentionally not helping me. They gave me liability for my saving account and clearance letter for my current account. When I complained nobody bother to resolve it. I am still suffering and bank has not yet come back to me.please don’t use this bank.

26-05-2023

Maryam Mohamed   United Arab Emirates

Special appreciation for ADIB Staff

During my visit at Muhaisnah Branch on 13/03/2023 I was welcomed by customer manager Mira but unfortunately I don’t remember her last name. She was really so helpful with giving me easy steps how to deposit my cheque and how to use ATM machine and she was so kind by offering me to carry my little girl while I required to use ATM machine. I hope my message reach her THANK YOU Mira.

14-03-2023

alia Akopyan   United Arab Emirates

best service from Yaqoob Al Marzooq

With great respect for the bank, from our company we want to leave a penny to the address of Mr. Yakub for many years, we have been sending customers to your bank to open business accounts. and it is very surprising that he is such a professional person who has been working for the same company in your bank for many years and it is really surprising that he is still not in the position of a manager or director))) our letter is a gratitude to you and your bank represented by Mr. Yakuba for professionalism! we, on behalf of our company and also on behalf of the Jumma Al Maktoum office, express our gratitude to you. and we really hope to see Mr. Yacoub in the position of director or engineer as he deserves great respect for many years providing us with the best service with great respect for us.

04-01-2023

Jacintha DSouza   India

Bank Account for Business Banking

I would like to thank Ms. Amiena for her warm reception and patience in answering all our queries during our visit to the bank and through email for Business Account opening process and ensuring that all my doubts are resolved without any delay. Appreciate her hard work and dedication.

I highly recommend Opening an account with this bank, especially with Ms. Amiena.

07-12-2022

AK   United Arab Emirates

No stars rating!

Loooong story short, after suffering for 2 years with no access to pay for my cards and they continued on deducting any amount they want as “payment for settlement” they finally agreed to give me a settlement plan for the original amount disregarding the paid money.. now for the second month in a row, they deduct the agreed amount 2 times! They control my account as they pleased! I can not access my own money!
Worst banking experience ever! Impolite customer service!
Think twice before dealing with them!
Think about your money safety and accessibility!

07-07-2022

San   United States

Banking and customer support is worst

I had worst customer support and my atm deposit has nit reflected, despite of follow up no response

22-06-2022

Sana |   Verified   United Arab Emirates

Fast

It was a great option to use their auto insurance services. I strongly recommend opening an account with this bank because they were polite and gave timely service, and their fees were reasonable. However, I wish they increase the number of ATMs in the country.

.

23-05-2022

Jay   United Arab Emirates

Personal Banking

Do not listen to these positive reviews. This is the worst bank you will ever use. Information is never clear, when you speak to agents they tell you the wrong information – different customer agents will give you different information, no one has the right information, you file complaints they don’t follow up and just close the complaint without resolving or notifying you, I have been following up with the Bank about an issue for 2 months. I have called them maybe 50 times, I ask the agent to call me back and they say they will and someone never does. I used to call them everyday to try get a call back. All the agents give you the same information and they will say we have raised this as urgent but it makes no difference (I did this for 12 days straight without any progress with my issue). When I did speak to the agent he said he would try to get a solution – this was 2 weeks ago and only few days ago he sent an email to the concerned team about my issue. While I write this I am on a call with ADIB and have been holding for 25mins without speaking to even one person. This is not the bank you want when you are a busy person and you just want things done fast. I also bank with Emirates NBD and HSBC and I would suggest you use them. DO NOT USE ADIB for any services.

20-05-2022

Jisoo |   Verified   United Arab Emirates

Just amazinf

I strongly advise opening an account with this bank, though I hope they increase the number of ATMs in the country.

30-04-2022

AHMAD   Chad

WORST CUSTOMER SERVICE ESPECIALLY TELLERS

ABU DHABI ISLAMIC BANK AL MAKTOUM BRANCH OPPOSITE DNATA THE TELLERS ARE THE WORST CUSTOMER SERVICE. THEY JUST CHATTING WITH EACH OTHER NOT WORKING AT ALL YOU HAVE TO WAIT 30MINS. PER TRANSACTION

28-04-2022

Izzuddin   Syria

Satisfied

I highly recommend Opening an account with this bank although I hope that they increase the number of machines in the country.

25-04-2022

July   Finland

This bank feels more like a scam

Absolutely terrible! Slowest, most uncooperative, untrustworthy bank ever!

09-04-2022

Dinni |   Verified   United Arab Emirates

Exquisite

Abu Dhabi Islamic Bank is the best bank anyone could ever try! They offer competitive exchange rates and, in general, give excellent customer service.

09-02-2022

Hamood |   Verified   United Arab Emirates

Satisfying

The best bank anyone could ever attempt is Abu Dhabi Islamic Bank! They provide reasonable exchange rates and, in general, provide the best services to their customers.

time.

03-02-2022

Thomas Schmidt   United Arab Emirates

Abusive charges stay away

The most frustrating banking experience I had. Several fees charged without consent following a loan. Insurrance charging for an extra year without insuring. No reply to emails or messages / calls.
Investors, stay away from this institution!!!

20-11-2021

Shaw |   Verified   United Arab Emirates

Perfect exchange rates

I wanted to change my money from AED to EUR as I was going on a vacation to Europe. So I went to Abu Dhabi Islamic Bank and I found that the exchange rates there are really perfect!

07-06-2021

Honoruis |   Verified   United Arab Emirates

The best choice!

Abu Dhabi Islamic Bank is the best bank choice anyone could ever try! They’re offering affordable exchange rates and overall, they’re always offering the best services for their customers.

25-05-2021

Makayla |   Verified   Cyprus

Fast and easy

I wanted to change the money I had in EUR to AED when I was on a vacation in the UAE. I went to this bank, they changed my money within 5 minutes only and with the best exchange rate! The process was really very fast and so easy.

20-04-2021